This pertains to order Dell purchase ID no [redacted] On September 19, I talked on the phone with a Dell agent, *** [redacted] , with whom I had placed purchases for Dell products in the past Afterwards, a Dell sales agent, [redacted] ***, called me, so I could place my order with him Unfortunately, Mr [redacted] messed up my order and has refused to do anything to fix the issue I ordered a Dell XPS Special Edition desktop I told Mr [redacted] that I needed at least 32GB of RAM Mr [redacted] said that they came only with 16GB from the factory, but that he was going to include in my order an additional 16GB of RAM for me to install The desktop arrived on September I received a Dell XPS 8920, Service Tag [redacted] , Express Service Code [redacted] I also received a single 16GB RAM module, which was obviously a mistake [redacted] made and which he has refused to remedy: RAM memory must be set up in pairs (8+8, etc.) The Dell XPS I received seems to already
I purchased dell laptopI got a second warranty through 3rd party w [redacted] which they re telling me my laptop is repairableThe oiszue I see is widely known laptop tghst affects the laptop sytwm saying device stuck in threadThis error leads to the laptop being nonuseable and defectiveMy laptop is an inspirion with g ram and GB HDD purchased for $455.7i have my receipetDell won't do anything when I spoke to customer service peopleI use the laptop for workI was willingly to pay different to get newer laptopDell sold faulty products y to fix or ad!it this practice
An online I order I made, that needed to be expedited, was flagged by my credit card for potential fraud. I contacted the credit card company and verified the purchase. However, Dell then cancelled the purchase. I spoke with a customer representative, who assured me the "bank" (ie credit card) had not verified the purchase. Before hanging up, I received her specific phone number and extension: ###-###-####, [redacted] ( [redacted] ). I then contacted the credit card company again, who confirmed that had verified and ok'd the purchase, and said that they had contacted Dell and there was no further confirmation they could give me. I then attempted to reach the above representative for hours, and could not (the automated service continued to drop me after saying the user "does not have voicemail"). I eventually gave up, and just spoke with whomever the automated service left me with. They repeated the issue with the "bank," and when I assured them I had already spoken to the bank, they put m
I ordered a part from Dell in which they sent me the wrong one I returned the wrong part which they received March 22nd Said for my inconvenience they would replace the part free and refund me the first one once received back Second one was also wrong They told me not to bother to return it After numerous emails and phone calls I still have not received my refund
On 3-17-I placed an order for an Dell Alienware computer 210AFTRIt was due to arrive on or before 3-25-I called Fed Ex the shipper to track the package being it was over dueFsaid they lost it and it would be 10-days for resolution and my only other recourse was to contact DellI called dell to explain the situation and get a replacement comingThis is were the debacle escalates the reorder was placed on 3-31-and due on or before 4-Nothing cameI've called numerous times speaking to at least a dozen reps and their supervisors including, [redacted] ,***, [redacted] , [redacted] , [redacted] , [redacted] and many othersThey are all polite but do nothing not even return callsI'v been given excuses such IT glitches, someone dropped the ball, escalation that never happened, and manually regenerating an order number, a full refund that will take 4-business days a whole lot of nothing, absolutely squat! Today4-28-16, just before this letter, ***, mentio
Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # [redacted] after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in Service Request Number: [redacted] were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to [redacted] employee number [redacted] who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer"I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the couponThe system said it was not validSo I called customer support and was told that the 10% off was only on Dell brand productsthis made me stop and think because over HALF the products they advertised on the flyer were not Dell brandEntirely advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or notWorst customer service i've seen in a long timeYou expect this kind of thing from like Walmart but this was just terribleI got better service from [redacted] and they aren't nearly as successful as Dell
Bought and paid for a product with a giftcard and cash, the product was never sent, and the gift card and cash payment were never refundedContacted customer service multiple times, I've gotten various excuses each time, but have never been refunded my payments
I have contacted Dell to have two monitors replaced under warranty due to manufacturing defectsAfter giving me a run around for more than a month and nonsensical explanations, Dell sent two different models, used, refurbished and poor conditioned replacements Dell should make me whole for my hard-earned money that I spent on its products by relying on the warranty and claims by DellDell is trying to short change me and defraud me instead of fulfilling its legal obligations under the warranty expressed and implied by Dell
Dell provides the single worst customer service in the history of the worldNot only did they hold my order, but they consistently refused to adequately understand or address the situation in any meaningful wayI was transferred from Sales department, to credit card department to gift card department and back to sales who would transfer me again to cardsI was going in circles for two days trying to figure out what the problem wasI owned my share of dell computers for the past yearsHowever, this time around I went with another brandI do not recommend anyone become a Dell customer and purchase any of their products
In June of 2016 I purchased a computer from Dell. The first one was faulty so they replaced it. The 2nd one was faulty too and after a technician took control of it and worked on it. it worked worse. They agreed to exchange it after offering me a refund or exchange. At first I opted for an exchange. But because it has now been over a month of waiting for the third computer and apologies for the delay I asked for a refund. But because it had been over 30 days I could not get a refund and am still waiting for the next computer. I feel they strung me along so it went over the 30 days so they wouldn't have to give me a refund. I have the email of them offering me a refund but it did no good. I have been on the phone and emailing them since the first computer was a few days old but now it has been too long to get a refund. I have every email Dell has sent me, including the one offering me a refund and clear from the start of this problem just a few days after receipt of the first computer.
I purchased a high end laptop from Dell (Alienware) in March Since then, I have encountered a total of hardware defects, including many repeat defects The defects include: LCD display issues (x3), abbattery degradation (x2), hard drive failure (x2), wireless card failure, motherboard failure, speakers failure, CPU overheating, and LCD display detaching from lid Some of the defects were a result of the multiple instances of hardware replacement - such as the LCD display being replaced many times There are also many abissues with the computer, including a battery that has lost 30% of its total charge after only days of use, as confirmed with software in Microsoft Windows It is also imperative to note that Dell had advertised this LCD display to meet 104% of the Adobe RGB gamut colour space However, I was not able to achieve this, and Dell has been unable to deliver on this promise, despite many calls to the Tech Support department The issue with the
I received a Dell Inspiron as a gift from a friend - it only comes with 32GB eMMC Storage which is completely taken up by the Windows operating system, so my phone can browse faster than this! I cannot load ANY files or programs onto this computerI called Dell to find out how to speed it up, was told it could take an external drive - - there is not enough room to install the drivers for the hard drivewas told that an internal hard drive could be installed - ordered the $hard drive and Dell had a tech come out to install it - he could not install itI was promised over and over again that it could be installedI wasted over hours on the phone - hours with the technician remotely doing diagnostics and a couple of weeks trying to find out the truthI wanted to exchange the laptop for the next model up which DOES come with a hard drive, and I am willing to pay the extra $to do so, but was told that I could not exchange it because it was sent out over day
I purchased this computer and two monitors on April 4th, 2016, received them on April 8th, and contacted Dell support for the first time that day on April 8th, The computer did not properly display on the Dell monitors I had intermittent success getting them to work, before contacting Dell and requesting to have the computer repaired I have spent hours and hours chatting and emailing with Dell customer support, ultimately without any resolution They are currently applying for approval to swap my machine out, but at this point, they don't know whether they will attempt to resolve this problem Technical support says the motherboard may be bad I purchased a brand new computer for $1000, along with Dell monitors for a total of $ I have multiple chat logs, and near emails back and forth with Dell support, and still no computer I have had to go out and purchase another computer, while awaiting a workable solution It seems they are purposely dragging their feet
Purchased a new laptop which failed within hoursDell Tech support (by phone) determined laptop was unrepairableI was told they would build a NEW replacement laptop by their representativesI have it in writing from them it would be new and NOT a refurbished modelAfter many emails and phone calls (all to their overseas call center) I asked for a USA number and was told that one doesn't existFinally, a laptop appeared on my front doorstepIt was in an oil stained box, and it WAS A REFURBISHED (USED) itemAttempts to contact Dell have gone unanswered, there is no way to contact DELL in Round Rock Texas for resolutionI have essentially paid full price for a refurb, they have not honored the promised agreement, and there is no way to contact them other than driving half way across the country to Texas for a personal visit
I cancelled order number [redacted] on Sept and Dell Has the product, but they still will not refund my moneyThey keep telling me to wait to daysSo they have my money and the item that I orderedWhat does it take to get a company to refund your money
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is [redacted] The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
Purchased a refurbished laptop that had issues with crashes out of the box. It was shipped poorly, loose behind 1 single thin cardboard box. I contacted support about the laptop 2 months after receiving it, it was too late for a return so I sent it in for repairs as I had a 1 year warranty. Repairs deemed the damage as liquid damage which was not covered by my warranty and I was asked to pay ~$300 for repairs. The laptop was never exposed to water in my care, no one else used it, nor was it moved out of the office in which it sat. The damage was preexisting yet my attempts to remedy this through support were all fielded by the same out of country support agent. When I tried to contact his manager the manager forwarded my email to the same support agent I was already speaking to and never responded to me himself. Dell's entire support structure is terrible, they do repairs in the US yet the people they have you speak with about your PC issues are in another country have no hands on know
This pertains to order Dell purchase ID no [redacted] On September 19, I talked on the phone with a Dell agent, *** [redacted] , with whom I had placed purchases for Dell products in the past Afterwards, a Dell sales agent, [redacted] ***, called me, so I could place my order with him Unfortunately, Mr [redacted] messed up my order and has refused to do anything to fix the issue I ordered a Dell XPS Special Edition desktop I told Mr [redacted] that I needed at least 32GB of RAM Mr [redacted] said that they came only with 16GB from the factory, but that he was going to include in my order an additional 16GB of RAM for me to install The desktop arrived on September I received a Dell XPS 8920, Service Tag [redacted] , Express Service Code [redacted] I also received a single 16GB RAM module, which was obviously a mistake [redacted] made and which he has refused to remedy: RAM memory must be set up in pairs (8+8, etc.) The Dell XPS I received seems to already
I purchased dell laptopI got a second warranty through 3rd party w [redacted] which they re telling me my laptop is repairableThe oiszue I see is widely known laptop tghst affects the laptop sytwm saying device stuck in threadThis error leads to the laptop being nonuseable and defectiveMy laptop is an inspirion with g ram and GB HDD purchased for $455.7i have my receipetDell won't do anything when I spoke to customer service peopleI use the laptop for workI was willingly to pay different to get newer laptopDell sold faulty products y to fix or ad!it this practice
An online I order I made, that needed to be expedited, was flagged by my credit card for potential fraud. I contacted the credit card company and verified the purchase. However, Dell then cancelled the purchase. I spoke with a customer representative, who assured me the "bank" (ie credit card) had not verified the purchase. Before hanging up, I received her specific phone number and extension: ###-###-####, [redacted] ( [redacted] ). I then contacted the credit card company again, who confirmed that had verified and ok'd the purchase, and said that they had contacted Dell and there was no further confirmation they could give me. I then attempted to reach the above representative for hours, and could not (the automated service continued to drop me after saying the user "does not have voicemail"). I eventually gave up, and just spoke with whomever the automated service left me with. They repeated the issue with the "bank," and when I assured them I had already spoken to the bank, they put m
I ordered a part from Dell in which they sent me the wrong one I returned the wrong part which they received March 22nd Said for my inconvenience they would replace the part free and refund me the first one once received back Second one was also wrong They told me not to bother to return it After numerous emails and phone calls I still have not received my refund
On 3-17-I placed an order for an Dell Alienware computer 210AFTRIt was due to arrive on or before 3-25-I called Fed Ex the shipper to track the package being it was over dueFsaid they lost it and it would be 10-days for resolution and my only other recourse was to contact DellI called dell to explain the situation and get a replacement comingThis is were the debacle escalates the reorder was placed on 3-31-and due on or before 4-Nothing cameI've called numerous times speaking to at least a dozen reps and their supervisors including, [redacted] ,***, [redacted] , [redacted] , [redacted] , [redacted] and many othersThey are all polite but do nothing not even return callsI'v been given excuses such IT glitches, someone dropped the ball, escalation that never happened, and manually regenerating an order number, a full refund that will take 4-business days a whole lot of nothing, absolutely squat! Today4-28-16, just before this letter, ***, mentio
Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # [redacted] after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in Service Request Number: [redacted] were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to [redacted] employee number [redacted] who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer"I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the couponThe system said it was not validSo I called customer support and was told that the 10% off was only on Dell brand productsthis made me stop and think because over HALF the products they advertised on the flyer were not Dell brandEntirely advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or notWorst customer service i've seen in a long timeYou expect this kind of thing from like Walmart but this was just terribleI got better service from [redacted] and they aren't nearly as successful as Dell
Ordered an expensive computer but didn't get all the parts
Bought and paid for a product with a giftcard and cash, the product was never sent, and the gift card and cash payment were never refundedContacted customer service multiple times, I've gotten various excuses each time, but have never been refunded my payments
I have contacted Dell to have two monitors replaced under warranty due to manufacturing defectsAfter giving me a run around for more than a month and nonsensical explanations, Dell sent two different models, used, refurbished and poor conditioned replacements Dell should make me whole for my hard-earned money that I spent on its products by relying on the warranty and claims by DellDell is trying to short change me and defraud me instead of fulfilling its legal obligations under the warranty expressed and implied by Dell
Dell provides the single worst customer service in the history of the worldNot only did they hold my order, but they consistently refused to adequately understand or address the situation in any meaningful wayI was transferred from Sales department, to credit card department to gift card department and back to sales who would transfer me again to cardsI was going in circles for two days trying to figure out what the problem wasI owned my share of dell computers for the past yearsHowever, this time around I went with another brandI do not recommend anyone become a Dell customer and purchase any of their products
In June of 2016 I purchased a computer from Dell. The first one was faulty so they replaced it. The 2nd one was faulty too and after a technician took control of it and worked on it. it worked worse. They agreed to exchange it after offering me a refund or exchange. At first I opted for an exchange. But because it has now been over a month of waiting for the third computer and apologies for the delay I asked for a refund. But because it had been over 30 days I could not get a refund and am still waiting for the next computer. I feel they strung me along so it went over the 30 days so they wouldn't have to give me a refund. I have the email of them offering me a refund but it did no good. I have been on the phone and emailing them since the first computer was a few days old but now it has been too long to get a refund. I have every email Dell has sent me, including the one offering me a refund and clear from the start of this problem just a few days after receipt of the first computer.
I purchased a high end laptop from Dell (Alienware) in March Since then, I have encountered a total of hardware defects, including many repeat defects The defects include: LCD display issues (x3), abbattery degradation (x2), hard drive failure (x2), wireless card failure, motherboard failure, speakers failure, CPU overheating, and LCD display detaching from lid Some of the defects were a result of the multiple instances of hardware replacement - such as the LCD display being replaced many times There are also many abissues with the computer, including a battery that has lost 30% of its total charge after only days of use, as confirmed with software in Microsoft Windows It is also imperative to note that Dell had advertised this LCD display to meet 104% of the Adobe RGB gamut colour space However, I was not able to achieve this, and Dell has been unable to deliver on this promise, despite many calls to the Tech Support department The issue with the
I received a Dell Inspiron as a gift from a friend - it only comes with 32GB eMMC Storage which is completely taken up by the Windows operating system, so my phone can browse faster than this! I cannot load ANY files or programs onto this computerI called Dell to find out how to speed it up, was told it could take an external drive - - there is not enough room to install the drivers for the hard drivewas told that an internal hard drive could be installed - ordered the $hard drive and Dell had a tech come out to install it - he could not install itI was promised over and over again that it could be installedI wasted over hours on the phone - hours with the technician remotely doing diagnostics and a couple of weeks trying to find out the truthI wanted to exchange the laptop for the next model up which DOES come with a hard drive, and I am willing to pay the extra $to do so, but was told that I could not exchange it because it was sent out over day
I purchased this computer and two monitors on April 4th, 2016, received them on April 8th, and contacted Dell support for the first time that day on April 8th, The computer did not properly display on the Dell monitors I had intermittent success getting them to work, before contacting Dell and requesting to have the computer repaired I have spent hours and hours chatting and emailing with Dell customer support, ultimately without any resolution They are currently applying for approval to swap my machine out, but at this point, they don't know whether they will attempt to resolve this problem Technical support says the motherboard may be bad I purchased a brand new computer for $1000, along with Dell monitors for a total of $ I have multiple chat logs, and near emails back and forth with Dell support, and still no computer I have had to go out and purchase another computer, while awaiting a workable solution It seems they are purposely dragging their feet
Purchased a new laptop which failed within hoursDell Tech support (by phone) determined laptop was unrepairableI was told they would build a NEW replacement laptop by their representativesI have it in writing from them it would be new and NOT a refurbished modelAfter many emails and phone calls (all to their overseas call center) I asked for a USA number and was told that one doesn't existFinally, a laptop appeared on my front doorstepIt was in an oil stained box, and it WAS A REFURBISHED (USED) itemAttempts to contact Dell have gone unanswered, there is no way to contact DELL in Round Rock Texas for resolutionI have essentially paid full price for a refurb, they have not honored the promised agreement, and there is no way to contact them other than driving half way across the country to Texas for a personal visit
I cancelled order number [redacted] on Sept and Dell Has the product, but they still will not refund my moneyThey keep telling me to wait to daysSo they have my money and the item that I orderedWhat does it take to get a company to refund your money
I was quoted for a lower price only to be charged a higher amount later and refusal to adjust the price
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is [redacted] The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
Purchased a refurbished laptop that had issues with crashes out of the box. It was shipped poorly, loose behind 1 single thin cardboard box. I contacted support about the laptop 2 months after receiving it, it was too late for a return so I sent it in for repairs as I had a 1 year warranty. Repairs deemed the damage as liquid damage which was not covered by my warranty and I was asked to pay ~$300 for repairs. The laptop was never exposed to water in my care, no one else used it, nor was it moved out of the office in which it sat. The damage was preexisting yet my attempts to remedy this through support were all fielded by the same out of country support agent. When I tried to contact his manager the manager forwarded my email to the same support agent I was already speaking to and never responded to me himself. Dell's entire support structure is terrible, they do repairs in the US yet the people they have you speak with about your PC issues are in another country have no hands on know