I HAVE OWNED THIS COMPUTER FOR YEARS AND AROUND THE 8TH OF AUGUST I HAD A THIS IS NOT A GENINUE WINDOWS POP UP I CALLED MICROSOFT TO FIND OUT WHAT WAS GOING ON AND THEY TOLD ME DELL WENT INTO MY COMPUTER AND BLOCKED THE PRODUCT KEY I CALLED DELL WITH NO RESPONSE EXCEPT CALL ANOTHER NUMBER WHICH THEY WANTED TO CHARGE TO FIX THE PROBLEM I DID NOT GIVE THEM PERMISSION TO GO INTO MY COMPUTERNOW I CANNOT USE MY WINDOWS BACKGROUND, AND WHEN I AM IN THE MIDDLE OF A GAME IT KNOCKS ME OUT AND MESSES EVERYTHING UP I JUST WONDERED SINCE THEY HACKED INTO MY COMPUTER WHAT OTHER INFO DID THEY NOSE AROUND AND TAKE
I purchased a Dell laptop and got it 8/15/Under warranty, I have to send it in for repairDell then keeps your laptopThey will not tell you why, and when you tell them you are going to consult an attorney, or Revdex.com, They simply close your escalation, and stop telling you anythingRE: Incident # [redacted] - [redacted] @Dell.com [redacted] Dell | Advanced Resolution Group Phone + [redacted] ***, Extn: [redacted] My work schedule is 10:am - 6:pm CST Monday to Friday
Hello, first of all I am a [redacted] small business and vendor for the [redacted] , [redacted] ** I repair computers with adaptive software for the visually impaired veterans Now the [redacted] is asking me to purchase new computers The last one I received, Dell order number: [redacted] it had been configured not to work with a monitorThe veteran was deeply disappointed and the problem made me and my company look very bad The part was listed on the order sheet Now days later after returning the computer to Dell, I get an email stating that they are going to refund the $in days! This is not acceptable! The [redacted] sends purchase orders to me and that's how I get paid Like I said, we are a small company Mom and Pop So now I have to wait days to get my refund so I can order another computer and then wait another or so days to receive another computer Dell has informed me that they have received the return, but I have to wait days for my refund In my opinion th
I purchased a product from dell.com with Dell purchase ID: [redacted] last NovI received an email confirming that my order was receivedAfter a few days of checking my email, I didn't receive any updates regarding the status of my order so, I decided to check the order statusWhen I checked, it stated there that "there is an issue with this order that requires you to contact agent at ###-###-####." I contacted the number and they told me that the order has been canceledThey didn't provide an explanation as to why it happened and they suggested that I just repurchase the itemUpon trying to repurchase the item, the agent told me that the price for the item that I ordered has increased and that I can't purchase it for the discounted price that I originally ordered it forI tried to reason with them that it wasn't my fault that the order got canceled without any notification from them and requested to repurchase the item at the sale priceThe agent then told me that he wo
I ordered a desktop thru a phone call to Dell online on July in the afternoon for a desktop (cost 482.90)I received a couple of emails, with inconsisten information, the most recent saying that order could not be fulfilled within days, because they were out of stockIf that didn't get stock by July 30, order would be cancelledI did not like that deal, so I ordered a desktop from another company ( [redacted] )I could not cancel the Dell order online because they had not given me an order no I could not do it by phone as they were closed for the weekendMeanwhile I noticed they had charged my credit cardI called on Monday July and was told that I could not cancel, the cancellation period was over!!! Needless to day, much arguing ensued and I asked for a manager (by the way, customer service is handled in India, with people not only hard to understand but trained to give stock responses) I got a manager, but he repeated the same statement, I could not cancelAgain I argu
I ordered a computer that had certain specifications most impotantly a 3.9ghz processor they sent computers and none are what I ordered and now they suspended my accounnt and claim that I am wrong and they transfer me for the 6th timethis has been going on for monthsthey are playing games and actually lied in emails I HAVE PROOF
I placed an order at Dell.com and got shipping notice that the items were shippedBut the items are re-routed back to the sender in the middle of the shipment without any noticeMy credit card has charged as well Order details: Order date Jan4, Dell Purchase ID [redacted] Sales rep details ECOMMERCE SALES REP [redacted] ###-###-#### [redacted] Ext: ***
I purchased a TV from dell online with the advertisement of getting a $gift card with purchase Some issue with the order and a call was made and they reorder itOver the phone, I confirmed that the $gift card is still valid with my orderAfter the call, I emailed them just to confirm in writing and they confirmed the gift card will be emailed to me soon after deliveryOn the day of delivery, they emailed me back stating I do not get my gift cardWeeks of communication with Dell's customer service yield no results
I purchased a laptop in computer online I placed my order on May 13th of this year The laptop was delivered on May 24th I was supposed to get a percentage on my order price in an eRewads rebate I have talked to customer service already about thisThey told me that I would have the eReward emailed to me by 5-26-I called Dell today and talked to a lady the first time She refused to help me and kept telling me to call back on Monday I asked to talk to a supervisor and she kept arguing with me and then hung up I called back and this time I talked to a Gentleman He was willing to try and sell me a computer but when I asked to talk to a supervisor he said they were all off and that he was just a switchboard operator He then hung up on me when I asked for the supervisor againI told them that I would contact the Revdex.com and was told to go right ahead and do that When I told them I should pack up the computer and send it back I was told to do that also
I have contacted Dell everyday since December 13, when I got the wrong order sent to meI need the correct order sent to meI have more than online chat logs, and not one person wants to take ownership of the issueMost of time representative spends trying to refer me to tech support, when I do not have a tech issueThe laptop sent out is missing the AMD Radeon(TM) RMGraphics 4G GDDRwhich is a cheaper version of what was purchased I was promised a call back from a supervisor since December 30, and no such call happenedThe service I got so far has been the worst service from any company I have come acrossDell shareholders need to know how the horrible the service has beenThe issue should have been addressed with a min call into the service center, not days of going back and forthThe longer the issue exists the more logs and evidence I get to support my claim with the Revdex.com Order number is [redacted]
I order a Dell Inspiron, and had a high level of service additionally that I paid for under warranty, and never got that service, nor was the stolen property handed appropriatelyI was never compensated, for the loss of my products though it was stolen from my apartment in Los Angeles, during a break in
Requested refund of sales tax paidSubmitted company resale certificate just after purchase to the tax department on January Was told it would take up to weeks to process the creditMarch requested a copy of the credit, no answer Requested again on March, no answerMarch received a request from Dell ( [redacted] @Dell.com) to provide another copy of my tax certificate and a verification formTried to dispute transaction via the bank but dispute was rejected because they would not dispute over sales taxSent another request for sales tax credit along with all prior emailsNo answer
I purchased a brand new laptop from Dell.com last NovemberWhen I first took it out of the box it only worked for a very short time ( about min ) and it completely frozeI contacted Dell and they had me do a complete restore to factory settingsThis worked and the computer worked for a couple of weeks and then it froze againI again contacted Dell and they had me try several unsuccessful things and then they again had me do a Restore to Factory SettingsThis problem has continued on now and they have had me Restore to Factory Settings timesIn September of this year, The computer completely stopped working and Dell attempted to repair over the phoneAfter many emails and several phone calls they finally agreed for me to send it back for them to repair itI just received my repaired computer this past week and after only hour of use it has again froze and I have no way to do anything as all it has is a blank screen and makes a loud beeping noisePlease note that this is
we purchased multiple Dell Alienware Steam Machines on Nov.28, from local gamestopwe started to use those machine this JuneHowever, we found machines were defective (defective on arrival)we contacted with Dell customer service on September, 2017, but we were told the warranty expired on Jan, we explained the warranty should start from the day of the purchase and we have the receiptbut they did not want to validate the warranty period Also we have another laptop have same issue, we bought it June 2017, but the warranty expired on SepDell calculate the year warranty starting from the manufacturer date, not purchase date Dell refused to honor their year warranty the three service tag is: [redacted] and [redacted]
My son purchased a new Dell laptop for me online on 3-6- The laptop was received by me on 3-11-and never worked properly My first contact with Dell was on 3-12- Issue has been tracked with Dell under Service Tag [redacted] I asked Dell times in the first days about replacing the laptop after they could not get it to work via troubleshooting They would not advise me of their replacement policy until after the days had lapsed, then they told me it was too late After sending the laptop to Dell for repair twice and having a service tech come to my home and it still did not work, they finally agreed to replace the laptop The laptop was returned and delivered to Dell on 6-1- It has been days and Dell has not shipped a replacement, given me a date the replacement will be shipped AND is refusing to send a new laptop They are replacing my brand new laptop with a refurbished one The original laptop was never fully functional, had issues with wifi connectio
I bought my Dell Inspiron on March 10, I have used it very little and when I went to open it today one of the plastic pieces that cover the right hinge snapped offThe back side of the plastic piece hangs up when trying to open the laptop and pries the side of the monitor apartIf I'm not extremely careful it would bust the monitorI called into Dell to tell them of my problemI was told that my laptop was under warranty, which I already knew, but the hardware was not includedI have had the laptop less than a year and was told when I purchased the laptop that everything was included aside from accidentsI informed a supervisor that I spoke to of this and he said this was considered an accident and I could not prove that the hinge was not messed up from dropping the laptopThere is no damage to the laptop other than the plastic piece that has come off from faulty manufacturing and the plastic piece on the back side of the hinge that is prying apart the monitorMy lap
I had purchased a TV from Dell.com as a gift for my parents for Christmas (Purchase ID [redacted] )I had thought it was a curved TV, but before it arrived I realized it wasn'tI contacted Dell to tell them to cancel the order so I may order a curved TVThey asked if I would be interested in an additional 10% discount (approximately $70.00) to keep the original orderThis was in November I have never received the refundI've contacted Dell multiple times and spoke to many people regarding thisFirst, they stated it would be processedWhen it wasn't I followed up they said that their refund department declined their refund requestThey never contacted me about that, I needed to contact themThey said they would resubmit and make sure it was processedIn January I realized it was never processed and contacted them againThey again said it would be processed, but it never wasThey also assigned a customer service representative to follow up with me I was told at the
I purchased a laptop PC from Dell I purchased it from a store (tiger direct) in March I started to have problems with the touch screen I have dealt with from the beginning but it was a problem! I called in Nov and complained about the touch screen having problems I called and it was an ongoing processA fix bios, a update, an refresh and then a memory wipe (of them) with the installation of the software Needless to say this did not fix the problem I called again in Feb and they went through the same process and the same result of no change I called again in July and now it is a hardware problem?? Really? This is something that I mentioned to them back in Feb Now they want to tell me since I out of warranty, I need to pay $for what? Something that they should have addressed in Nov while I was still under warranty A funny thing is that I had signed up for a service plan, called the Concierge Service It cost $which would resol
I ordered a laptop on 5/with delivery guaranteed by 6/On 6/I followed up on status of the order because it was not received and was told my credit card denied the charge so the order was cancelledI contacted my credit card and determined this was falseWhen I showed Dell the information they then informed me the the order was actually cancelled because one of the internal components was no longer in stock and that I should have been contacted (but wasn't)After over hours on the phone they agreed to replace it with a near comparable item minus a few optionsIt wasn't until later that I found out that they removed the warranty I paid for from the order but did not lower the priceThe replacement item was guaranteed to be delivered before 6/which they later updated to 6/I informed them every step of the way that I was leaving on 6/for approx a year and need the item delivered before that as this is intended to be my means of remaining in contact with my family
I'm FURIOUS! back in April I bought a Dell Precision that costs over $2700, a week later I started having problems with it, so I called to return the laptop, Dell agent sent me a UPS label, I sent the laptop back and it was delivered on 4/21/Dell hasn't issued a refund yetIt's almost three months now and Dell has the laptop and the $I called times and every time the agent promises a refund within a couple of daysI kept making payments to the Dell credit card to keep it in a good standing conditionNow I can't continue to make payments as I'm paying for nothingI NEED YOU TO REFUND MY MONEY AND CLEAR ALL THE LATE PAYMENT CHARGES ON MY DELL CREDIT CARD !!!!!!!! Order # [redacted]
I HAVE OWNED THIS COMPUTER FOR YEARS AND AROUND THE 8TH OF AUGUST I HAD A THIS IS NOT A GENINUE WINDOWS POP UP I CALLED MICROSOFT TO FIND OUT WHAT WAS GOING ON AND THEY TOLD ME DELL WENT INTO MY COMPUTER AND BLOCKED THE PRODUCT KEY I CALLED DELL WITH NO RESPONSE EXCEPT CALL ANOTHER NUMBER WHICH THEY WANTED TO CHARGE TO FIX THE PROBLEM I DID NOT GIVE THEM PERMISSION TO GO INTO MY COMPUTERNOW I CANNOT USE MY WINDOWS BACKGROUND, AND WHEN I AM IN THE MIDDLE OF A GAME IT KNOCKS ME OUT AND MESSES EVERYTHING UP I JUST WONDERED SINCE THEY HACKED INTO MY COMPUTER WHAT OTHER INFO DID THEY NOSE AROUND AND TAKE
I purchased a Dell laptop and got it 8/15/Under warranty, I have to send it in for repairDell then keeps your laptopThey will not tell you why, and when you tell them you are going to consult an attorney, or Revdex.com, They simply close your escalation, and stop telling you anythingRE: Incident # [redacted] - [redacted] @Dell.com [redacted] Dell | Advanced Resolution Group Phone + [redacted] ***, Extn: [redacted] My work schedule is 10:am - 6:pm CST Monday to Friday
Hello, first of all I am a [redacted] small business and vendor for the [redacted] , [redacted] ** I repair computers with adaptive software for the visually impaired veterans Now the [redacted] is asking me to purchase new computers The last one I received, Dell order number: [redacted] it had been configured not to work with a monitorThe veteran was deeply disappointed and the problem made me and my company look very bad The part was listed on the order sheet Now days later after returning the computer to Dell, I get an email stating that they are going to refund the $in days! This is not acceptable! The [redacted] sends purchase orders to me and that's how I get paid Like I said, we are a small company Mom and Pop So now I have to wait days to get my refund so I can order another computer and then wait another or so days to receive another computer Dell has informed me that they have received the return, but I have to wait days for my refund In my opinion th
I purchased a product from dell.com with Dell purchase ID: [redacted] last NovI received an email confirming that my order was receivedAfter a few days of checking my email, I didn't receive any updates regarding the status of my order so, I decided to check the order statusWhen I checked, it stated there that "there is an issue with this order that requires you to contact agent at ###-###-####." I contacted the number and they told me that the order has been canceledThey didn't provide an explanation as to why it happened and they suggested that I just repurchase the itemUpon trying to repurchase the item, the agent told me that the price for the item that I ordered has increased and that I can't purchase it for the discounted price that I originally ordered it forI tried to reason with them that it wasn't my fault that the order got canceled without any notification from them and requested to repurchase the item at the sale priceThe agent then told me that he wo
I ordered a desktop thru a phone call to Dell online on July in the afternoon for a desktop (cost 482.90)I received a couple of emails, with inconsisten information, the most recent saying that order could not be fulfilled within days, because they were out of stockIf that didn't get stock by July 30, order would be cancelledI did not like that deal, so I ordered a desktop from another company ( [redacted] )I could not cancel the Dell order online because they had not given me an order no I could not do it by phone as they were closed for the weekendMeanwhile I noticed they had charged my credit cardI called on Monday July and was told that I could not cancel, the cancellation period was over!!! Needless to day, much arguing ensued and I asked for a manager (by the way, customer service is handled in India, with people not only hard to understand but trained to give stock responses) I got a manager, but he repeated the same statement, I could not cancelAgain I argu
I ordered a computer that had certain specifications most impotantly a 3.9ghz processor they sent computers and none are what I ordered and now they suspended my accounnt and claim that I am wrong and they transfer me for the 6th timethis has been going on for monthsthey are playing games and actually lied in emails I HAVE PROOF
I placed an order at Dell.com and got shipping notice that the items were shippedBut the items are re-routed back to the sender in the middle of the shipment without any noticeMy credit card has charged as well Order details: Order date Jan4, Dell Purchase ID [redacted] Sales rep details ECOMMERCE SALES REP [redacted] ###-###-#### [redacted] Ext: ***
I purchased a TV from dell online with the advertisement of getting a $gift card with purchase Some issue with the order and a call was made and they reorder itOver the phone, I confirmed that the $gift card is still valid with my orderAfter the call, I emailed them just to confirm in writing and they confirmed the gift card will be emailed to me soon after deliveryOn the day of delivery, they emailed me back stating I do not get my gift cardWeeks of communication with Dell's customer service yield no results
I purchased a laptop in computer online I placed my order on May 13th of this year The laptop was delivered on May 24th I was supposed to get a percentage on my order price in an eRewads rebate I have talked to customer service already about thisThey told me that I would have the eReward emailed to me by 5-26-I called Dell today and talked to a lady the first time She refused to help me and kept telling me to call back on Monday I asked to talk to a supervisor and she kept arguing with me and then hung up I called back and this time I talked to a Gentleman He was willing to try and sell me a computer but when I asked to talk to a supervisor he said they were all off and that he was just a switchboard operator He then hung up on me when I asked for the supervisor againI told them that I would contact the Revdex.com and was told to go right ahead and do that When I told them I should pack up the computer and send it back I was told to do that also
I have contacted Dell everyday since December 13, when I got the wrong order sent to meI need the correct order sent to meI have more than online chat logs, and not one person wants to take ownership of the issueMost of time representative spends trying to refer me to tech support, when I do not have a tech issueThe laptop sent out is missing the AMD Radeon(TM) RMGraphics 4G GDDRwhich is a cheaper version of what was purchased I was promised a call back from a supervisor since December 30, and no such call happenedThe service I got so far has been the worst service from any company I have come acrossDell shareholders need to know how the horrible the service has beenThe issue should have been addressed with a min call into the service center, not days of going back and forthThe longer the issue exists the more logs and evidence I get to support my claim with the Revdex.com Order number is [redacted]
I order a Dell Inspiron, and had a high level of service additionally that I paid for under warranty, and never got that service, nor was the stolen property handed appropriatelyI was never compensated, for the loss of my products though it was stolen from my apartment in Los Angeles, during a break in
Requested refund of sales tax paidSubmitted company resale certificate just after purchase to the tax department on January Was told it would take up to weeks to process the creditMarch requested a copy of the credit, no answer Requested again on March, no answerMarch received a request from Dell ( [redacted] @Dell.com) to provide another copy of my tax certificate and a verification formTried to dispute transaction via the bank but dispute was rejected because they would not dispute over sales taxSent another request for sales tax credit along with all prior emailsNo answer
I purchased a brand new laptop from Dell.com last NovemberWhen I first took it out of the box it only worked for a very short time ( about min ) and it completely frozeI contacted Dell and they had me do a complete restore to factory settingsThis worked and the computer worked for a couple of weeks and then it froze againI again contacted Dell and they had me try several unsuccessful things and then they again had me do a Restore to Factory SettingsThis problem has continued on now and they have had me Restore to Factory Settings timesIn September of this year, The computer completely stopped working and Dell attempted to repair over the phoneAfter many emails and several phone calls they finally agreed for me to send it back for them to repair itI just received my repaired computer this past week and after only hour of use it has again froze and I have no way to do anything as all it has is a blank screen and makes a loud beeping noisePlease note that this is
we purchased multiple Dell Alienware Steam Machines on Nov.28, from local gamestopwe started to use those machine this JuneHowever, we found machines were defective (defective on arrival)we contacted with Dell customer service on September, 2017, but we were told the warranty expired on Jan, we explained the warranty should start from the day of the purchase and we have the receiptbut they did not want to validate the warranty period Also we have another laptop have same issue, we bought it June 2017, but the warranty expired on SepDell calculate the year warranty starting from the manufacturer date, not purchase date Dell refused to honor their year warranty the three service tag is: [redacted] and [redacted]
My son purchased a new Dell laptop for me online on 3-6- The laptop was received by me on 3-11-and never worked properly My first contact with Dell was on 3-12- Issue has been tracked with Dell under Service Tag [redacted] I asked Dell times in the first days about replacing the laptop after they could not get it to work via troubleshooting They would not advise me of their replacement policy until after the days had lapsed, then they told me it was too late After sending the laptop to Dell for repair twice and having a service tech come to my home and it still did not work, they finally agreed to replace the laptop The laptop was returned and delivered to Dell on 6-1- It has been days and Dell has not shipped a replacement, given me a date the replacement will be shipped AND is refusing to send a new laptop They are replacing my brand new laptop with a refurbished one The original laptop was never fully functional, had issues with wifi connectio
I bought my Dell Inspiron on March 10, I have used it very little and when I went to open it today one of the plastic pieces that cover the right hinge snapped offThe back side of the plastic piece hangs up when trying to open the laptop and pries the side of the monitor apartIf I'm not extremely careful it would bust the monitorI called into Dell to tell them of my problemI was told that my laptop was under warranty, which I already knew, but the hardware was not includedI have had the laptop less than a year and was told when I purchased the laptop that everything was included aside from accidentsI informed a supervisor that I spoke to of this and he said this was considered an accident and I could not prove that the hinge was not messed up from dropping the laptopThere is no damage to the laptop other than the plastic piece that has come off from faulty manufacturing and the plastic piece on the back side of the hinge that is prying apart the monitorMy lap
I had purchased a TV from Dell.com as a gift for my parents for Christmas (Purchase ID [redacted] )I had thought it was a curved TV, but before it arrived I realized it wasn'tI contacted Dell to tell them to cancel the order so I may order a curved TVThey asked if I would be interested in an additional 10% discount (approximately $70.00) to keep the original orderThis was in November I have never received the refundI've contacted Dell multiple times and spoke to many people regarding thisFirst, they stated it would be processedWhen it wasn't I followed up they said that their refund department declined their refund requestThey never contacted me about that, I needed to contact themThey said they would resubmit and make sure it was processedIn January I realized it was never processed and contacted them againThey again said it would be processed, but it never wasThey also assigned a customer service representative to follow up with me I was told at the
I purchased a laptop PC from Dell I purchased it from a store (tiger direct) in March I started to have problems with the touch screen I have dealt with from the beginning but it was a problem! I called in Nov and complained about the touch screen having problems I called and it was an ongoing processA fix bios, a update, an refresh and then a memory wipe (of them) with the installation of the software Needless to say this did not fix the problem I called again in Feb and they went through the same process and the same result of no change I called again in July and now it is a hardware problem?? Really? This is something that I mentioned to them back in Feb Now they want to tell me since I out of warranty, I need to pay $for what? Something that they should have addressed in Nov while I was still under warranty A funny thing is that I had signed up for a service plan, called the Concierge Service It cost $which would resol
I ordered a laptop on 5/with delivery guaranteed by 6/On 6/I followed up on status of the order because it was not received and was told my credit card denied the charge so the order was cancelledI contacted my credit card and determined this was falseWhen I showed Dell the information they then informed me the the order was actually cancelled because one of the internal components was no longer in stock and that I should have been contacted (but wasn't)After over hours on the phone they agreed to replace it with a near comparable item minus a few optionsIt wasn't until later that I found out that they removed the warranty I paid for from the order but did not lower the priceThe replacement item was guaranteed to be delivered before 6/which they later updated to 6/I informed them every step of the way that I was leaving on 6/for approx a year and need the item delivered before that as this is intended to be my means of remaining in contact with my family
I'm FURIOUS! back in April I bought a Dell Precision that costs over $2700, a week later I started having problems with it, so I called to return the laptop, Dell agent sent me a UPS label, I sent the laptop back and it was delivered on 4/21/Dell hasn't issued a refund yetIt's almost three months now and Dell has the laptop and the $I called times and every time the agent promises a refund within a couple of daysI kept making payments to the Dell credit card to keep it in a good standing conditionNow I can't continue to make payments as I'm paying for nothingI NEED YOU TO REFUND MY MONEY AND CLEAR ALL THE LATE PAYMENT CHARGES ON MY DELL CREDIT CARD !!!!!!!! Order # [redacted]