I purchased a Samsung TV on October 9th, order number [redacted] . I purchased the TV at the time because I remember seeing that it came with a $150 promotional gift card. I waited the recommended amount of time to receive my gift card but when nothing came I called in to find out why, Service Request # [redacted] . This is when the frustration began, apparently they sent my gift card to the wrong email address, and never bothered to reach out to me to get the right email address to resend it. When I asked what email address they sent it to they repeated my correct email address, which frustrated me even more because now it feels as though they just never sent it and tried to come up with an excuse. The reason I say this is because I have received every other correspondence from Dell, not one email has ever gone to spam, and I have checked my spam folder to make sure. I also verified the amount of the gift card during this call to make sure that I remembered the amount correct, and was
Below is the complaint I send Dell via Facebook after several phone call attempts Purchased a TV from Dell.com on 08-24-16, received it broken, no problem it happens, called Dell Customer service on 09-02-(the day I received it) processed the return shipping and was told I would receive an email notification with new tracking of replacement TV; never received that emailCalled again days later, was told the TV is on backorder, was offered much MUCH worse models as a replacement, I passed, and while talking with Dell, it became available again, processing would be expedited, shipped over night and I would receive an email confirmation; total time on the phone is hoursNever received one email, never received a TV and I called them back on 09-09-After another 45min on the phone, talked to more individuals, again the TV is backordered but became magically available while talking with them and was promised I would receive emails this time, one directly from a manager
purchased smart tv with a year exteneded warrantyTV was sent to my son who is a active service member Tv quit working, called dell support center was transferred times and no one can provide warranty service
I bought a laptop on 06/01/from a Microsoft Corporate StoreAbout a week ago it stopped workingWhen I try to turn on it does not see the hard driveI took it to Microsoft store where I purchased the computer and I was told that hard drive needs to be replaced and that it is covered by the Dell yr warrantyWhen I contacted Dell They told me that this is covered with the warranty but I have to pay dollars for itIf I am paying for a defective items replacement or repair it shouldn'the be called a warranty, it is a serviceWarranty should be free especially being that it is the hard drive that has stopped working in less than one yearThe dell representative even advised me that if I were to take it to the closest Dell service center which is miles away it would be the same cost- $
When I ordered a laptop from Dell, they charged my bank card $and they informed me that I would be receiving the laptop in 2-business daysAfter a week, my laptop did not show up and I decided to call the Dell companyThey informed me that something had gone wrong with the product and that it had to be shipped back to themI asked for an explanation and they told me that they would gladly refund me the full amount they charged me for the laptop once they received the said laptopWhen I went to check my bank account, it displayed that the Dell company had refunded me my money, but not the full amountThey had only paid me back $and I was missing a total of $I have called Dell's customer service for a week straight yet they ignored all of my callsI would like for something to be done about this issue and I hope to get my full refund back from Dell
Bought Dell laptop Inspiron on March 28, 2016, including Premium Service PlanHad problem with touhpad in beginning but thought I would try to work through itIn October I began to have more problems with touchpad and chargingCalled Dell service and after phone diagnosis agreed to have technician come out to replace charger and motherboardThis occurred on October 24, 2016.Two days later, screen went blankAgain called Dell and after more diagnosis, reluctantly agreed to send computer in to service depot after being promised day turnaroundTook days to get shipping box from Dell and by then was weekendShipped unit Monday, October Unit was received by Dell on November On November 3, I was told that because part (another motherboard) was not available there could be a further day delayLong story short, I was not provided regular updates after that via email or phone as I was promised and their repair status website also was not updatedIt is now November
Purchased Alienware for approximately $Dell offers a day purchase price guaranteeI purchased days agoI was told the discount was too much and Dell could only offer half or $Regardless of what is published on Dell's website the discount was too much on this laptop and I was to accept the offer or forget itI was told no need to contact management as this is Dell's policy on discounts and I would not even get $despite Dell's advertised discount
I placed an order on 11/for a lap top and software during a "limited deal" window I did not receive an email acknowledging my order I went into my account and there was no order in my account I then contacted dell via phone and chat and to find out what happened There were communication issuesSo I placed another order I then received an email acknowledging this order When I went into my account later that day I noticed that there were orders So I cancelled the second identical order thinking that would be easier It was cancelled prior to the software being emailed to me I received an email cancelling the order and thought I was all set When I looked at the account later the lap top was cancelled, not the software I contacted Dell and was told software can't be cancelled I explained the duplicate order and the rep agreed and submitted for a review and refund Your session ID for this incident is [redacted] I was told give it days It's now days
My wife purchased a Dell Computer service tag # [redacted] for me on 1/31/from Dell online, order# [redacted] The computer arrived in first week of February Since then I have had the following issues: February 8, 2018, called tech support who identified/fixed issues SR# [redacted] March 9, called tech support to identify/fix software & hardware issues SR [redacted] August 10, 2018, Computer crashed, called tech support who issued me a FedEx label to ship Computer back to Dell for repairRepair on 8/16/“Operating system reinstalled”Received 4-days laterCase# [redacted] August 8, received alert from Dell Support Assist software “Error 2000-0511”, Validation [redacted] , “Fan - (The Processor Fan) failed to respond correctly”Called tech support & spoke with [redacted] ***Hetried troubleshoot problem but decided to have me ship computer back to Dell for repairShipped to Dell on August 10, & Dell received computer Augus
Today I been hang up by one of Dell Sales Agent, no name but India accentCalling at 2:30pm 17Nov ETA using office phone ###-###-####That agent hang up me because I am saying the truth? Dell send me a deal but online never show up and when I call to their agent said this deal gone? I check the deal at 11:00am which should release, every 10mins I checked and he said this deal is gone? Ask him how is possible then he hang up on me!!!
Two issues First issue, I purchased a brand new monitor (Dell U2913WM) from dell.com on 11/18/with its original price $Received the monitor with a big sized, no Dell logo ordinary packaging box instead of original boxIt is hard to believe that you purchased a brand new item from its official website and received the item without original box, I feel like it was a refurbished oneI took pictures of the packaging and complained to Dell customer service, and they agreed to refund me $for the improper shipping packaging boxFirst issue solved Second issue, recently I saw the price of the monitor reduced from $to $Since it is still within Dell's days price match guarantee period, I called Dell customer service twice to match the lower price, including today 12/15/Their customer service supervisor said I have a $refund record (see the first issue), thus, they cannot process another refund for the price match ($difference in prices)I
Ordered an item from Dell, returned the item after received confirmation to start the return and refund process Dell cancelled refund even with the item in their warehouse
This review is against the DELL computer customer service Their agents cancelled my order times, I spent hours on the telephone and by email for one computer order and after months, I told them that I was done with Dell and will use their company again Billing problems ( they didn't know that a Visa card from Bank of America was a US registered card) !!! Then I had a friend in the USA use her credit card to buy the PC ( I live and work in Shanghai) and they cancelled HER order as well, saying they needed ME to verify HER order !!! We both finally told them we were finished with Dell The worst, absolute worst customer service department I have ever come across I am filing a formal complaint with the CEO of Dell and the entire board of directors of Dell corporation
On October 3rd 2016, a fraudulent purchase in the sum of $364.79, was made using my card informationI first noticed this through my bank account and began doing some researchI was able to pull up the order information from Dell.com using my billing informationI was then able to produce an invoice that had the shipping address as well as the tracking number I contacted FedEx whom was able to place a stop delivery on the package and return to DellI was finally able to get a hold of someone from Dell to inform them of the situation On October 6th I was contacted by someone at Dell and given a Service Request Number and to direct any questions to their verification departmentA week went by before I was ever able to get any sort of answer of than "its under investigation"On October 14th 2016, I was informed that a refund had been issued and I should receive a refund in 5-business days Today, October 26th has been business days since I was told a refun
I purchased a DELL XPS laptop which is less than a year oldSince approximately September 2017, this laptop has numerous issues: any programming running (chrome to Microsoft word) - it would crash and stop responding, overheating of the laptop, loud fan noise, static noise, mother board problem I have spoken to countless technical support staff and manager and even corresponded via email with Dell members who do not address all the issues with the laptopThey may help with one issue but disregard the rest or tells me that it’s not part of their department and is quick to compartmentalize the issue and not address the whole laptop problem, which is that the laptop is faulty I have spent over 30+ hours on the phone and email with Dell, in addition to that I have even mailed the laptop back per Dell's request to fix the problems, I was without a computer for approximately weeksWhen Dell returned the laptop - apparently during their fix of the fan and overheati
I purchased a New Factory Sealed U2717D monitor, Service Tag [redacted] from B&H Photo on 12/27/ The monitor went out in June I attempted to get warranty service on the unit, but Dell has the monitor located in India I have been told to fill out the international ownership transfer to correct this, but I cannot understand why this will fix the issue when I am the original owner I attempted to fill out the International ownership transfer form but the first question it asks is "who is the original owner?" As I am the original owner, I put my information into the form and the systems states that that information is not correct I cannot proceed further with this form as Dell will not or cannot tell me who their systems shows to be the original owner I was then told to fill out the Dell Support Request: Repeat or Unresolved Incidents form I did so on 09/08/ I then got a reply a week later from Dell Canada stating that they cannot help me as I am a US customer To da
I purchased a laptop from Dell on December 26, The laptop, a Dell XPS 9560, was custom configured with the top of the line hardwareI paid extra for a 4-year Premium Plus support contract, with in-home service after remote diagnosis When the first computer was delivered it was dead-on-arrival (DOA) and was returned to Dell for replacement with a system of the exact configuration Unfortunately, the new system has been plagued with problems since day oneAfter months of going through technical support to try to resolve the issues, I determined that the system was simply too unstable and unreliable to be usedSome of the issues included display problems, the mouse/trackpad freezing for 5-minutes after the screen had been off, incoming mail not paying a notification sound, emails being resent several times on their own when I wasn’t even using the computer, the computer going into airplane mode (turning off all connections) on it’s own, printing problems, notifications
I purchased a Dell desktop computer on September 30, of this year and now it doesn't work properly I have tried to contact the sales person for days and he does not return my call I was told at the time of sale that I would be under warranty for year from October and now Dell technical support is saying that I have a software problem and that I would have to purchase a software warranty for $which would only last for days Dell put software package in computer when it was sent to me and I was never told that it would not cover software My computer is not printing and the Windows box is not working and this computer is only months old Also I am not getting my email properly If I go to Google, I can obtain my email, but if I use the windows box, I cannot retrieve it I purchased a Dell since I thought they were reputable, but I can see that they are not I am a senior citizen and cannot afford to spend extra monies which were not explained to me in the be
I purchased a Dell computer from HH Gregg HH Gregg has gone out of businessMy computer is a messI've spent hours a day for multiple days in a row on the phone with their tech RaviMostly I can't understand them, and they don't fix the problemI've had surgery on my hand, and it throbs all the time, so it is extremely painful to be on the phone and computer for that longI'm yrs old, and not good with computersThe way I've been treated is so unfair
I ordered a laptop from Dell laptop (Alienware 13) on February 20th and received it on March 13th It had a cracked screen I got a replacement which arrived April 4th The light on the back of the screen did not work A technician came to my house and spent hours completely taking the laptop apart to replace the screen When he was done the touchscreen was not working I got a replacement which arrived on May 11th The right speaker on the laptop does not work I have given Dell four opportunities to supply me with a working product and they failed every time I have spent hours on the phone (over different calls) with Dell's technical support, customer care, and returns departments I have spent hours at home away from work to have their technician fail to fix my computer On May 15th I requested a refund Since then every two or three days I am told that I will receive a shipping label to return my laptop They claim that they are waiting on their fi
I purchased a Samsung TV on October 9th, order number [redacted] . I purchased the TV at the time because I remember seeing that it came with a $150 promotional gift card. I waited the recommended amount of time to receive my gift card but when nothing came I called in to find out why, Service Request # [redacted] . This is when the frustration began, apparently they sent my gift card to the wrong email address, and never bothered to reach out to me to get the right email address to resend it. When I asked what email address they sent it to they repeated my correct email address, which frustrated me even more because now it feels as though they just never sent it and tried to come up with an excuse. The reason I say this is because I have received every other correspondence from Dell, not one email has ever gone to spam, and I have checked my spam folder to make sure. I also verified the amount of the gift card during this call to make sure that I remembered the amount correct, and was
Below is the complaint I send Dell via Facebook after several phone call attempts Purchased a TV from Dell.com on 08-24-16, received it broken, no problem it happens, called Dell Customer service on 09-02-(the day I received it) processed the return shipping and was told I would receive an email notification with new tracking of replacement TV; never received that emailCalled again days later, was told the TV is on backorder, was offered much MUCH worse models as a replacement, I passed, and while talking with Dell, it became available again, processing would be expedited, shipped over night and I would receive an email confirmation; total time on the phone is hoursNever received one email, never received a TV and I called them back on 09-09-After another 45min on the phone, talked to more individuals, again the TV is backordered but became magically available while talking with them and was promised I would receive emails this time, one directly from a manager
purchased smart tv with a year exteneded warrantyTV was sent to my son who is a active service member Tv quit working, called dell support center was transferred times and no one can provide warranty service
I bought a laptop on 06/01/from a Microsoft Corporate StoreAbout a week ago it stopped workingWhen I try to turn on it does not see the hard driveI took it to Microsoft store where I purchased the computer and I was told that hard drive needs to be replaced and that it is covered by the Dell yr warrantyWhen I contacted Dell They told me that this is covered with the warranty but I have to pay dollars for itIf I am paying for a defective items replacement or repair it shouldn'the be called a warranty, it is a serviceWarranty should be free especially being that it is the hard drive that has stopped working in less than one yearThe dell representative even advised me that if I were to take it to the closest Dell service center which is miles away it would be the same cost- $
When I ordered a laptop from Dell, they charged my bank card $and they informed me that I would be receiving the laptop in 2-business daysAfter a week, my laptop did not show up and I decided to call the Dell companyThey informed me that something had gone wrong with the product and that it had to be shipped back to themI asked for an explanation and they told me that they would gladly refund me the full amount they charged me for the laptop once they received the said laptopWhen I went to check my bank account, it displayed that the Dell company had refunded me my money, but not the full amountThey had only paid me back $and I was missing a total of $I have called Dell's customer service for a week straight yet they ignored all of my callsI would like for something to be done about this issue and I hope to get my full refund back from Dell
Bought Dell laptop Inspiron on March 28, 2016, including Premium Service PlanHad problem with touhpad in beginning but thought I would try to work through itIn October I began to have more problems with touchpad and chargingCalled Dell service and after phone diagnosis agreed to have technician come out to replace charger and motherboardThis occurred on October 24, 2016.Two days later, screen went blankAgain called Dell and after more diagnosis, reluctantly agreed to send computer in to service depot after being promised day turnaroundTook days to get shipping box from Dell and by then was weekendShipped unit Monday, October Unit was received by Dell on November On November 3, I was told that because part (another motherboard) was not available there could be a further day delayLong story short, I was not provided regular updates after that via email or phone as I was promised and their repair status website also was not updatedIt is now November
Purchased Alienware for approximately $Dell offers a day purchase price guaranteeI purchased days agoI was told the discount was too much and Dell could only offer half or $Regardless of what is published on Dell's website the discount was too much on this laptop and I was to accept the offer or forget itI was told no need to contact management as this is Dell's policy on discounts and I would not even get $despite Dell's advertised discount
I placed an order on 11/for a lap top and software during a "limited deal" window I did not receive an email acknowledging my order I went into my account and there was no order in my account I then contacted dell via phone and chat and to find out what happened There were communication issuesSo I placed another order I then received an email acknowledging this order When I went into my account later that day I noticed that there were orders So I cancelled the second identical order thinking that would be easier It was cancelled prior to the software being emailed to me I received an email cancelling the order and thought I was all set When I looked at the account later the lap top was cancelled, not the software I contacted Dell and was told software can't be cancelled I explained the duplicate order and the rep agreed and submitted for a review and refund Your session ID for this incident is [redacted] I was told give it days It's now days
My wife purchased a Dell Computer service tag # [redacted] for me on 1/31/from Dell online, order# [redacted] The computer arrived in first week of February Since then I have had the following issues: February 8, 2018, called tech support who identified/fixed issues SR# [redacted] March 9, called tech support to identify/fix software & hardware issues SR [redacted] August 10, 2018, Computer crashed, called tech support who issued me a FedEx label to ship Computer back to Dell for repairRepair on 8/16/“Operating system reinstalled”Received 4-days laterCase# [redacted] August 8, received alert from Dell Support Assist software “Error 2000-0511”, Validation [redacted] , “Fan - (The Processor Fan) failed to respond correctly”Called tech support & spoke with [redacted] ***Hetried troubleshoot problem but decided to have me ship computer back to Dell for repairShipped to Dell on August 10, & Dell received computer Augus
Today I been hang up by one of Dell Sales Agent, no name but India accentCalling at 2:30pm 17Nov ETA using office phone ###-###-####That agent hang up me because I am saying the truth? Dell send me a deal but online never show up and when I call to their agent said this deal gone? I check the deal at 11:00am which should release, every 10mins I checked and he said this deal is gone? Ask him how is possible then he hang up on me!!!
Two issues First issue, I purchased a brand new monitor (Dell U2913WM) from dell.com on 11/18/with its original price $Received the monitor with a big sized, no Dell logo ordinary packaging box instead of original boxIt is hard to believe that you purchased a brand new item from its official website and received the item without original box, I feel like it was a refurbished oneI took pictures of the packaging and complained to Dell customer service, and they agreed to refund me $for the improper shipping packaging boxFirst issue solved Second issue, recently I saw the price of the monitor reduced from $to $Since it is still within Dell's days price match guarantee period, I called Dell customer service twice to match the lower price, including today 12/15/Their customer service supervisor said I have a $refund record (see the first issue), thus, they cannot process another refund for the price match ($difference in prices)I
Ordered an item from Dell, returned the item after received confirmation to start the return and refund process Dell cancelled refund even with the item in their warehouse
This review is against the DELL computer customer service Their agents cancelled my order times, I spent hours on the telephone and by email for one computer order and after months, I told them that I was done with Dell and will use their company again Billing problems ( they didn't know that a Visa card from Bank of America was a US registered card) !!! Then I had a friend in the USA use her credit card to buy the PC ( I live and work in Shanghai) and they cancelled HER order as well, saying they needed ME to verify HER order !!! We both finally told them we were finished with Dell The worst, absolute worst customer service department I have ever come across I am filing a formal complaint with the CEO of Dell and the entire board of directors of Dell corporation
On October 3rd 2016, a fraudulent purchase in the sum of $364.79, was made using my card informationI first noticed this through my bank account and began doing some researchI was able to pull up the order information from Dell.com using my billing informationI was then able to produce an invoice that had the shipping address as well as the tracking number I contacted FedEx whom was able to place a stop delivery on the package and return to DellI was finally able to get a hold of someone from Dell to inform them of the situation On October 6th I was contacted by someone at Dell and given a Service Request Number and to direct any questions to their verification departmentA week went by before I was ever able to get any sort of answer of than "its under investigation"On October 14th 2016, I was informed that a refund had been issued and I should receive a refund in 5-business days Today, October 26th has been business days since I was told a refun
I purchased a DELL XPS laptop which is less than a year oldSince approximately September 2017, this laptop has numerous issues: any programming running (chrome to Microsoft word) - it would crash and stop responding, overheating of the laptop, loud fan noise, static noise, mother board problem I have spoken to countless technical support staff and manager and even corresponded via email with Dell members who do not address all the issues with the laptopThey may help with one issue but disregard the rest or tells me that it’s not part of their department and is quick to compartmentalize the issue and not address the whole laptop problem, which is that the laptop is faulty I have spent over 30+ hours on the phone and email with Dell, in addition to that I have even mailed the laptop back per Dell's request to fix the problems, I was without a computer for approximately weeksWhen Dell returned the laptop - apparently during their fix of the fan and overheati
I purchased a New Factory Sealed U2717D monitor, Service Tag [redacted] from B&H Photo on 12/27/ The monitor went out in June I attempted to get warranty service on the unit, but Dell has the monitor located in India I have been told to fill out the international ownership transfer to correct this, but I cannot understand why this will fix the issue when I am the original owner I attempted to fill out the International ownership transfer form but the first question it asks is "who is the original owner?" As I am the original owner, I put my information into the form and the systems states that that information is not correct I cannot proceed further with this form as Dell will not or cannot tell me who their systems shows to be the original owner I was then told to fill out the Dell Support Request: Repeat or Unresolved Incidents form I did so on 09/08/ I then got a reply a week later from Dell Canada stating that they cannot help me as I am a US customer To da
I purchased a laptop from Dell on December 26, The laptop, a Dell XPS 9560, was custom configured with the top of the line hardwareI paid extra for a 4-year Premium Plus support contract, with in-home service after remote diagnosis When the first computer was delivered it was dead-on-arrival (DOA) and was returned to Dell for replacement with a system of the exact configuration Unfortunately, the new system has been plagued with problems since day oneAfter months of going through technical support to try to resolve the issues, I determined that the system was simply too unstable and unreliable to be usedSome of the issues included display problems, the mouse/trackpad freezing for 5-minutes after the screen had been off, incoming mail not paying a notification sound, emails being resent several times on their own when I wasn’t even using the computer, the computer going into airplane mode (turning off all connections) on it’s own, printing problems, notifications
I purchased a Dell desktop computer on September 30, of this year and now it doesn't work properly I have tried to contact the sales person for days and he does not return my call I was told at the time of sale that I would be under warranty for year from October and now Dell technical support is saying that I have a software problem and that I would have to purchase a software warranty for $which would only last for days Dell put software package in computer when it was sent to me and I was never told that it would not cover software My computer is not printing and the Windows box is not working and this computer is only months old Also I am not getting my email properly If I go to Google, I can obtain my email, but if I use the windows box, I cannot retrieve it I purchased a Dell since I thought they were reputable, but I can see that they are not I am a senior citizen and cannot afford to spend extra monies which were not explained to me in the be
I purchased a Dell computer from HH Gregg HH Gregg has gone out of businessMy computer is a messI've spent hours a day for multiple days in a row on the phone with their tech RaviMostly I can't understand them, and they don't fix the problemI've had surgery on my hand, and it throbs all the time, so it is extremely painful to be on the phone and computer for that longI'm yrs old, and not good with computersThe way I've been treated is so unfair
I ordered a laptop from Dell laptop (Alienware 13) on February 20th and received it on March 13th It had a cracked screen I got a replacement which arrived April 4th The light on the back of the screen did not work A technician came to my house and spent hours completely taking the laptop apart to replace the screen When he was done the touchscreen was not working I got a replacement which arrived on May 11th The right speaker on the laptop does not work I have given Dell four opportunities to supply me with a working product and they failed every time I have spent hours on the phone (over different calls) with Dell's technical support, customer care, and returns departments I have spent hours at home away from work to have their technician fail to fix my computer On May 15th I requested a refund Since then every two or three days I am told that I will receive a shipping label to return my laptop They claim that they are waiting on their fi