In July I purchased a Dell U2713HM monitor with Service Tag: [redacted] Around June it began to malfunction showing a persistent vertical lineI contacted Dell technical support and was issues a replacement monitor Dell U2715H with Service Tag: [redacted] The Dell service request # for this transaction was [redacted] The monitor arrived on 8/10/ On 9/28/the replacement monitor began malfunctioning - showing a red bar on the right side of the display where black was supposed to be as well as a persistent vertical line across the middle I contacted dell as the replacement monitor's malfunction is even worseI was told that the replacement monitor was out of warranty and to contact out of warranty support They sent me a defective monitor and refuse to support it
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
I have had several problems and the worst customer service in an attempt to simply get an AC adaptor cord for my Dell laptop I won't go into all the details here, but I received the wrong cord twice (after about hours on the phone trying to get the right one) before finally receiving the correct cord I was in direct contact with the same agent several times over as he was good enough to give me his extension He knew the situation and that I had cords to return to the company With that knowledge, he sent me one form for the return of both cords I emailed both him and another person that had sent me a follow up email about me returning the cords to ensure that this one form I received was enough to ensure that I got a full refund for BOTH cords I did not get a reply, so assumed that it was ok I sent both cords in original packaging taped very well together with the required purolator form on the outside and immediately emailed Dell with the tracking number once I dropp
I purchased a new Dell Inspironall in one computer 12/03/from Dell sent from Round Rock TexasI needed Tec support in early April of because the computer was running extremely slow and freezing up I was told , when I called Tec support located in India, that I needed to purchase a premium warrenty for approximately $for years coverage or they could not help meI purchased this Tec coverage 04/05/I spoke with Tec support many times ( sometimes on the phone for 2-hours) The computer still had the same issues even though they claimed they removed much malwareFinally I was instructed to mail my computer back to Dell in Round Rock Texas in August It was returned to me 08/10/stating that the hard drive was replaced and operating system reinstalledThe computer continues to have the same issues of being extremely slow and freezing upI answered an email from Dell requesting to know how the repaired computer was functioningI emailed back that the i
Ordered a new computerSomehow operating system was wrong on the orderAfter you place and paid for it not before itThey then send you a breakdown of what you bought and specifics on your systemThat's when I noticed itCalled them very next day to resolve itFilled out an online problem with order requestDidn't get a call backcalled them back and the guy said sorry it is to late you will have to return it or receive a credit of $50, which is what it cost to upgrade to the winproI said that's why I tried to catch this early and he was rude and said I would have to wait until I received itWhich was suppose to be day shipping and I got it a week and a half later(not happy about that lie either) I get the computer which I am not sending back because I do work from home and my old computer got hit by a brown out and was toastI was already without a computer for two weeks looking for one and dealing with insurance company to get replacedVery next day I get a email
My Dell computer was broken, so I called Dell technical support and bought one time support spending $($was charged on my credit card) The lady who spoke to me gave me the case # and a phone number with her extension She said I need to use someone else's computer to go to dell website, download file and burn on CDShe also said I must be on the phone with them while I'm doing it I found out it's very difficult to arrange appointments at the same time, Dell technical support rep and a person I borrow a computer from So, I called the phone number she provided and pushed her extensionI tried times but someone else answered the phone I requested them to provide me step by step instruction which website I have to go and which file I have to download so that I can do it by myself without talking to Dell technical rep on the phone The first rep couldn't help me after I provided all information and explained everythingI was forwarded to the 2nd re
Will not price match even when item matches exactly what is sold by DellFollows every guideline under price match guaranteeEach specialist giving different reasoning why they will not price match Dell product: [redacted] accessories [redacted] Product: [redacted]
It started when I tried to pay with two forms of paymentOne of the cards was rejectedI called Dell to settle the dispute and they double charged meThat stayed on my account for a week until my bank was able to get it sorted outI ordered day delivery, contacted a manager after days, he said he will put a rush on it, my package arrived days after my purchasedOnce received the computer did not have Windows 10, only Windows I tried everything on the Dell site, I was not going to attempt to call customer service againNot only are they hard to understand, they transfer me around and mess things up worse than my original problemI am tired of trying to fix this computerIt has been in a box since last Friday the 24thFriday is also when I sent Dell an email to their management requesting directions to return it, a shipping label, and to waive any restocking feeSaturday, I know they were closed, but felt it appropriate after reading so many bad things online, I sent
6/30/Monitor flickeringPC days out of warrantyPaid $Dell shipped return box to meBox recd 7/Fed Ex'ed pc to Dell 7/ Dell recd 7/ 7/Contacted by Dell diagnosis incorrectPaid additional $PC repair on hold re: Dell repair tool Called Dell 7/12, 7/(2x), 7/(told would rec return shipping info on 7/19)Still on repair hold7/called Dell - told to wait additional 24-hoursSpoke to supervisor who promised to call back next dayWhen asked what I wanted, said either send repaired pc quickly or return unrepaired pc and refund my two payments 7/ Recd call from Dell rep- pc being repaired, should ship either Fri 7/or Mon 7/ Repair tool now shows pc in repair 7/called DellTold pc being repaired and should rec email with shipping info by end of 7/Every contact I'm asked to wait 24-hoursIt is over weeks since Dell has my pc and longer since they have payment with no resolution
I have exclusively had Dell computers in my household and have recommended them many times to friends, family, and colleagues but it is safe to say that will most definitely be changingI have had Dell office computers as well as Alienware laptops and I have been with Dell for a long timeWhen I spend around $1,on an Alienware laptop and pay hundreds extra for premium support and warranty I expect the service and warranty of Alienware to be exceptionalHowever, Dell refuses to replace a battery for my laptop even though the Dell application "SupportAssist" on my computer said it should be covered under my warranty planI am extremely disappointed with the tech support that Dell has provided meDo yourself a favor and avoid purchasing Dell computers and instead opt for a company with good computers and good customer service
I placed an order on March 31st all items were in stock and showed ready for deliveryI received a notification the next day that there was an issue with my cardCalled and resolved this and was promised day air and that the order would ship that following fridayFriday comes around no orderI am told an item in the order is on backorder (even though the websites shows that it is in stockI patiently wait and check in againTold the item would ship on the 19thCheck in again and they claim they shipped the order weeks earlier and that the Post Office has itOrder is not with the post office as the post office has delivered additional items and tracking number is showing deliveredNow I have no order, each customer sevice rep gives me a new story and no one will help me resolve this
Good eveningI'm finally writing to you after nearly a year and a half of being put off and mistreated by Dell IncIn short, I purchased a laptop directly from Dell Inc with a 3-year warranty, and it has been a nightmare both using the laptop and receiving service from Dell ever sinceThe laptop clearly has issues all around-- at first it would power off without notice (I missed an academic deadline when the computer wiped my paper on an unexpected hard shutdown)Not it goes to sleep randomly and without noticeIf I'm taking tests online or working from a portal workspace, I'll lose my workIt also gets very hotMy laptop has been sent in for service twice and still doesn't workThey want me to send it in again, but I work full time and am taking two grad-level academic programs simultaneouslyOne is for my employer and one is for my master degree, so I cannot afford to be without a computer yet againAbout a month ago, Dell didn't offer a home technician visit (which I thoug
I ordered a complete computer system, with monitor and laser printer in OctIt was deliveredFrom the beginning, the monitor, which was supposed to have a camera and speaker system installed in it, did not work I called dell support and was told that I needed to purchase these items separately if I wanted to be able to Skype I did, and after calling dell support back to install these items, I was told by that support person that I did NOT need to purchase these items, that the monitor which I had purchased, had them installed in it already I then went on with this support person who installed the software patch which had NOT been done when the monitor was shipped to me Next week, I went to Skype with another individual and half-way thru our conversation, they could not hear me My voice could NOT be heard Again I called dell support and hours later still on the phone with them, they informed me that the problem was fixed I then went on a few days later and tried
I ordered laptop from dell on Nov 26, and it was delivered to a WRONG address Dec 3, by FEDEX I had multiple communications with DELL and also file a complaint with local police However since this is a mis-delivery, the police did not issue an official report, but gave me case numberDell did not look into this issue even after they retrieved the proof of delivery from FEDEX, which shows the incorrect address where package was delivered I finally disputed with my CC company But after one and half year , DELL is still trying to collect money from me
Dell Inspiron (series) laptop was overheating to the point of boiling and when it was sent to Dell for In-warranty repair, I was told it would not be repaired due to liquid spillageAt no point was liquid ever near the system during the entire time I have had the laptopDell fails to provide information to where the damage is, and will not take photos of the damage as evidence of real damage caused by meAll they keep saying is to contact Out of Warranty support which I have and they continue to transfer me to In-Warranty support Seems like Dell is hiding the proof of damage, the location of damage and the amount of real damageI am a computer builder and I know that certain thermal paste will boil at 212F which is the same as waters boiling pointThe damage could have been caused by boiling of thermal paste
I purchased a Dell laptop on January 31st and after using it for two months faced an issue of the hinge on the laptop which was making noise while opening and closing the lid and I subsequently called up Dell customer service and lodged a complaintMy issue was addressed and I sent my unit was sent for repairsI got the repaired unit after days with more issues created from their sideSubsequently I emailed Dell representative again towards the new issue that they createdA new dispatch was created and the unit was sent back for repairsThis time I got the unit back after days with more new issues that were not there beforeContacting dell again for the new issues that they created, I was asked to send the unit againI sent the unit again for repairs and after getting the unit back the issues still persist and they refuse to send a repair guy onsite and are asking me to send the unit again for the fourth timeThree times I sent the unit they haven't fixed the issue and the
I puchased a Dell computer from [redacted] *** in October 2017, I started to have problems with the computer in January 2018, The system was slow, I wasn't able to sign in, I would get a blue screenI spoke with someone by the name of [redacted] ***, he told me he had to set my system back to factor setting He was not much of a help On January 12, I rec'd a call from [redacted] who decided he would close my ticket The computer continued to be slow, and the Blue Screen would pop up again I once again call Dell Tech Support on or about April that I was still having problems with the computer On April 24, I was contacted by Dell emplyoee by the name of [redacted] , because I called having the same problems, nothing was done, On April 25, 2018I was contacted by Dell employee by the name of [redacted] SupervisorStill nothing was done What they wanted to do was erase my computer and start it from the factory settings, but never telling me what was wrong
I placed an order on black Friday 2016. I paid with 2 Dell gift cards partially, and paid the rest with my credit card. (The gift cards ware purchased a few years ago, which do not have expiring time.) After a few weeks, the computer still did not come. I called to their customer service, and they told me the order got cancelled due to some payment issue. OK, I'm fine with the order got cancelled quietly but my money should get refunded. The guy in the phone promised all moneys would go back to their original places. However, when I tried to use the rest amount in my gift cards in Feb, I surprisingly found these cards are all empty. I called the customer service again. This time, the call was forwarded to several departments and took a long time. Every person tried to justify that they are 0 balance because they are award cards and expired. I told them that's not true, and I still have the original plastic cards. (Fortunately I did not throw them away.) Finally a lady told me that’s
I have on prior occasions starting in Feb 2016, notified Dell Inc via their Small Business line to remove me from their mailing list as [redacted] ***, as [redacted] , and as [redacted] at [redacted] I no longer work for that company and there is a lawsuit against that company The address is my home address and definitely no longer want to have my address associated with [redacted] or any of its subsidiaries, and Mr [redacted]
I'm going to keep this short and to the point: I ordered a XPScomputer back in February I received late February, powered it up for the first time and everything seemed normal, however the computer went into hibernation mode and from there I could never get it powered back onI called tech support, they could not solve the issue, finally I hit the power button one more time and it powered upThen after use I powered it down, the next day went to power it up and it would notI called Dell support after hours of cell time and being transferred to all of the World finally someone told me they would not give me a refund because it was past the daysI finally agreed to let them send me another one in exchange, well powered that one and it went to a blank screen and now it will not turn on or off So for going on one month and a half I have had nothing but troubleI called again today and started the process f getting transferred from department to departmentStated once agai
In July I purchased a Dell U2713HM monitor with Service Tag: [redacted] Around June it began to malfunction showing a persistent vertical lineI contacted Dell technical support and was issues a replacement monitor Dell U2715H with Service Tag: [redacted] The Dell service request # for this transaction was [redacted] The monitor arrived on 8/10/ On 9/28/the replacement monitor began malfunctioning - showing a red bar on the right side of the display where black was supposed to be as well as a persistent vertical line across the middle I contacted dell as the replacement monitor's malfunction is even worseI was told that the replacement monitor was out of warranty and to contact out of warranty support They sent me a defective monitor and refuse to support it
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
I have had several problems and the worst customer service in an attempt to simply get an AC adaptor cord for my Dell laptop I won't go into all the details here, but I received the wrong cord twice (after about hours on the phone trying to get the right one) before finally receiving the correct cord I was in direct contact with the same agent several times over as he was good enough to give me his extension He knew the situation and that I had cords to return to the company With that knowledge, he sent me one form for the return of both cords I emailed both him and another person that had sent me a follow up email about me returning the cords to ensure that this one form I received was enough to ensure that I got a full refund for BOTH cords I did not get a reply, so assumed that it was ok I sent both cords in original packaging taped very well together with the required purolator form on the outside and immediately emailed Dell with the tracking number once I dropp
I purchased a new Dell Inspironall in one computer 12/03/from Dell sent from Round Rock TexasI needed Tec support in early April of because the computer was running extremely slow and freezing up I was told , when I called Tec support located in India, that I needed to purchase a premium warrenty for approximately $for years coverage or they could not help meI purchased this Tec coverage 04/05/I spoke with Tec support many times ( sometimes on the phone for 2-hours) The computer still had the same issues even though they claimed they removed much malwareFinally I was instructed to mail my computer back to Dell in Round Rock Texas in August It was returned to me 08/10/stating that the hard drive was replaced and operating system reinstalledThe computer continues to have the same issues of being extremely slow and freezing upI answered an email from Dell requesting to know how the repaired computer was functioningI emailed back that the i
Ordered a new computerSomehow operating system was wrong on the orderAfter you place and paid for it not before itThey then send you a breakdown of what you bought and specifics on your systemThat's when I noticed itCalled them very next day to resolve itFilled out an online problem with order requestDidn't get a call backcalled them back and the guy said sorry it is to late you will have to return it or receive a credit of $50, which is what it cost to upgrade to the winproI said that's why I tried to catch this early and he was rude and said I would have to wait until I received itWhich was suppose to be day shipping and I got it a week and a half later(not happy about that lie either) I get the computer which I am not sending back because I do work from home and my old computer got hit by a brown out and was toastI was already without a computer for two weeks looking for one and dealing with insurance company to get replacedVery next day I get a email
My Dell computer was broken, so I called Dell technical support and bought one time support spending $($was charged on my credit card) The lady who spoke to me gave me the case # and a phone number with her extension She said I need to use someone else's computer to go to dell website, download file and burn on CDShe also said I must be on the phone with them while I'm doing it I found out it's very difficult to arrange appointments at the same time, Dell technical support rep and a person I borrow a computer from So, I called the phone number she provided and pushed her extensionI tried times but someone else answered the phone I requested them to provide me step by step instruction which website I have to go and which file I have to download so that I can do it by myself without talking to Dell technical rep on the phone The first rep couldn't help me after I provided all information and explained everythingI was forwarded to the 2nd re
Will not price match even when item matches exactly what is sold by DellFollows every guideline under price match guaranteeEach specialist giving different reasoning why they will not price match Dell product: [redacted] accessories [redacted] Product: [redacted]
It started when I tried to pay with two forms of paymentOne of the cards was rejectedI called Dell to settle the dispute and they double charged meThat stayed on my account for a week until my bank was able to get it sorted outI ordered day delivery, contacted a manager after days, he said he will put a rush on it, my package arrived days after my purchasedOnce received the computer did not have Windows 10, only Windows I tried everything on the Dell site, I was not going to attempt to call customer service againNot only are they hard to understand, they transfer me around and mess things up worse than my original problemI am tired of trying to fix this computerIt has been in a box since last Friday the 24thFriday is also when I sent Dell an email to their management requesting directions to return it, a shipping label, and to waive any restocking feeSaturday, I know they were closed, but felt it appropriate after reading so many bad things online, I sent
6/30/Monitor flickeringPC days out of warrantyPaid $Dell shipped return box to meBox recd 7/Fed Ex'ed pc to Dell 7/ Dell recd 7/ 7/Contacted by Dell diagnosis incorrectPaid additional $PC repair on hold re: Dell repair tool Called Dell 7/12, 7/(2x), 7/(told would rec return shipping info on 7/19)Still on repair hold7/called Dell - told to wait additional 24-hoursSpoke to supervisor who promised to call back next dayWhen asked what I wanted, said either send repaired pc quickly or return unrepaired pc and refund my two payments 7/ Recd call from Dell rep- pc being repaired, should ship either Fri 7/or Mon 7/ Repair tool now shows pc in repair 7/called DellTold pc being repaired and should rec email with shipping info by end of 7/Every contact I'm asked to wait 24-hoursIt is over weeks since Dell has my pc and longer since they have payment with no resolution
I have exclusively had Dell computers in my household and have recommended them many times to friends, family, and colleagues but it is safe to say that will most definitely be changingI have had Dell office computers as well as Alienware laptops and I have been with Dell for a long timeWhen I spend around $1,on an Alienware laptop and pay hundreds extra for premium support and warranty I expect the service and warranty of Alienware to be exceptionalHowever, Dell refuses to replace a battery for my laptop even though the Dell application "SupportAssist" on my computer said it should be covered under my warranty planI am extremely disappointed with the tech support that Dell has provided meDo yourself a favor and avoid purchasing Dell computers and instead opt for a company with good computers and good customer service
I placed an order on March 31st all items were in stock and showed ready for deliveryI received a notification the next day that there was an issue with my cardCalled and resolved this and was promised day air and that the order would ship that following fridayFriday comes around no orderI am told an item in the order is on backorder (even though the websites shows that it is in stockI patiently wait and check in againTold the item would ship on the 19thCheck in again and they claim they shipped the order weeks earlier and that the Post Office has itOrder is not with the post office as the post office has delivered additional items and tracking number is showing deliveredNow I have no order, each customer sevice rep gives me a new story and no one will help me resolve this
Good eveningI'm finally writing to you after nearly a year and a half of being put off and mistreated by Dell IncIn short, I purchased a laptop directly from Dell Inc with a 3-year warranty, and it has been a nightmare both using the laptop and receiving service from Dell ever sinceThe laptop clearly has issues all around-- at first it would power off without notice (I missed an academic deadline when the computer wiped my paper on an unexpected hard shutdown)Not it goes to sleep randomly and without noticeIf I'm taking tests online or working from a portal workspace, I'll lose my workIt also gets very hotMy laptop has been sent in for service twice and still doesn't workThey want me to send it in again, but I work full time and am taking two grad-level academic programs simultaneouslyOne is for my employer and one is for my master degree, so I cannot afford to be without a computer yet againAbout a month ago, Dell didn't offer a home technician visit (which I thoug
I ordered a complete computer system, with monitor and laser printer in OctIt was deliveredFrom the beginning, the monitor, which was supposed to have a camera and speaker system installed in it, did not work I called dell support and was told that I needed to purchase these items separately if I wanted to be able to Skype I did, and after calling dell support back to install these items, I was told by that support person that I did NOT need to purchase these items, that the monitor which I had purchased, had them installed in it already I then went on with this support person who installed the software patch which had NOT been done when the monitor was shipped to me Next week, I went to Skype with another individual and half-way thru our conversation, they could not hear me My voice could NOT be heard Again I called dell support and hours later still on the phone with them, they informed me that the problem was fixed I then went on a few days later and tried
I ordered laptop from dell on Nov 26, and it was delivered to a WRONG address Dec 3, by FEDEX I had multiple communications with DELL and also file a complaint with local police However since this is a mis-delivery, the police did not issue an official report, but gave me case numberDell did not look into this issue even after they retrieved the proof of delivery from FEDEX, which shows the incorrect address where package was delivered I finally disputed with my CC company But after one and half year , DELL is still trying to collect money from me
Dell Inspiron (series) laptop was overheating to the point of boiling and when it was sent to Dell for In-warranty repair, I was told it would not be repaired due to liquid spillageAt no point was liquid ever near the system during the entire time I have had the laptopDell fails to provide information to where the damage is, and will not take photos of the damage as evidence of real damage caused by meAll they keep saying is to contact Out of Warranty support which I have and they continue to transfer me to In-Warranty support Seems like Dell is hiding the proof of damage, the location of damage and the amount of real damageI am a computer builder and I know that certain thermal paste will boil at 212F which is the same as waters boiling pointThe damage could have been caused by boiling of thermal paste
I purchased a Dell laptop on January 31st and after using it for two months faced an issue of the hinge on the laptop which was making noise while opening and closing the lid and I subsequently called up Dell customer service and lodged a complaintMy issue was addressed and I sent my unit was sent for repairsI got the repaired unit after days with more issues created from their sideSubsequently I emailed Dell representative again towards the new issue that they createdA new dispatch was created and the unit was sent back for repairsThis time I got the unit back after days with more new issues that were not there beforeContacting dell again for the new issues that they created, I was asked to send the unit againI sent the unit again for repairs and after getting the unit back the issues still persist and they refuse to send a repair guy onsite and are asking me to send the unit again for the fourth timeThree times I sent the unit they haven't fixed the issue and the
I puchased a Dell computer from [redacted] *** in October 2017, I started to have problems with the computer in January 2018, The system was slow, I wasn't able to sign in, I would get a blue screenI spoke with someone by the name of [redacted] ***, he told me he had to set my system back to factor setting He was not much of a help On January 12, I rec'd a call from [redacted] who decided he would close my ticket The computer continued to be slow, and the Blue Screen would pop up again I once again call Dell Tech Support on or about April that I was still having problems with the computer On April 24, I was contacted by Dell emplyoee by the name of [redacted] , because I called having the same problems, nothing was done, On April 25, 2018I was contacted by Dell employee by the name of [redacted] SupervisorStill nothing was done What they wanted to do was erase my computer and start it from the factory settings, but never telling me what was wrong
I placed an order on black Friday 2016. I paid with 2 Dell gift cards partially, and paid the rest with my credit card. (The gift cards ware purchased a few years ago, which do not have expiring time.) After a few weeks, the computer still did not come. I called to their customer service, and they told me the order got cancelled due to some payment issue. OK, I'm fine with the order got cancelled quietly but my money should get refunded. The guy in the phone promised all moneys would go back to their original places. However, when I tried to use the rest amount in my gift cards in Feb, I surprisingly found these cards are all empty. I called the customer service again. This time, the call was forwarded to several departments and took a long time. Every person tried to justify that they are 0 balance because they are award cards and expired. I told them that's not true, and I still have the original plastic cards. (Fortunately I did not throw them away.) Finally a lady told me that’s
I have on prior occasions starting in Feb 2016, notified Dell Inc via their Small Business line to remove me from their mailing list as [redacted] ***, as [redacted] , and as [redacted] at [redacted] I no longer work for that company and there is a lawsuit against that company The address is my home address and definitely no longer want to have my address associated with [redacted] or any of its subsidiaries, and Mr [redacted]
I'm going to keep this short and to the point: I ordered a XPScomputer back in February I received late February, powered it up for the first time and everything seemed normal, however the computer went into hibernation mode and from there I could never get it powered back onI called tech support, they could not solve the issue, finally I hit the power button one more time and it powered upThen after use I powered it down, the next day went to power it up and it would notI called Dell support after hours of cell time and being transferred to all of the World finally someone told me they would not give me a refund because it was past the daysI finally agreed to let them send me another one in exchange, well powered that one and it went to a blank screen and now it will not turn on or off So for going on one month and a half I have had nothing but troubleI called again today and started the process f getting transferred from department to departmentStated once agai