I was contacted today by an outsourced Dell representative from India regarding a warranty renewal for my laptopShe did not understand me and I could not understand herShe just kept repeating everything I said back to me- the conversation went no whereI attempted to contact Dell Corporate but I kept getting looped back to a Dell rep outsourced through IndiaI would like to extend my warranty but I will not do via a representative that cannot understand me or one that I cannot understandI am seriously concerned about not being able to reach a Dell representative that is English speaking and located CONUS
Dell service now wants this laptop in for it's 3rd Depot repair in the space of year for the same problem (failing to charge and power on) This is bordering on ludicrousThe product is obviously defective and was not given a full analysis by the technicians performing the depot repair The total lack of reliability of this product and the issues with depriving a Child of her computer which is REQUIRED in our school district are becoming too much too bear
I placed an order on 1/18/16 using a $25 gift card with a promotional period, the rest of the order, $180 was placed on my visa. Dell sat on my order for over a month without any updates. When I contacted support they told me the vendor doesn't have the items any more and my order was canceled despite the fact that it still says in production. I was given a phone number to call to "modify" my order, but I can't use the gift card now because its expired. They sat on my order long enough to void the $25 in credit I had, and then didn't send me anything or give me a new $25 gift card.
I purchased an Alienware RAurora desktop computer from Dell in December of Since then their (dell's) supportassist program has let me know when it id time to download upgrades for the computerIt said it needed to upgrade the bios so I did that and the screen went black and they had to install another motherboard for it to workI lost everything I had loaded on the compter from thisA couple of months passed and the pc again said it was time to upgrade the biosI called their tech support to have them do it and the exact same thing happened againI asked them if I could delete my personal info because they wanted me to send it in for repairDuring this process we were able to get it going accidentallyI again lost everything and had to reinstall itThe third time it wanted a bios update I again called there tech support and he was able to do this and it was fineThe fourth time was yesterday the 6th of DecemberI again called their tech support and now I will have to
Do yourself a favor and just avoid dell. A $3,000 order turned into a $3,000 migraine. I can't believe how poor their customer service. I now remember why I purchased my company's computers elsewhere.
Purchased a Dell Laptop, does not access the internetReturned product for repair, still same exact issueTried calling again to resolve issue, disconnected three times by a so-called supervisorNo call back, just down to the endless run around, no attempt to resolve issuecompany excels at run around, just about to resolve & disconnect again
Product & Customer Service Issues I apologize in advance for the length of this complaint; however I have decided that, in this instance, it is more important to favor comprehensiveness over brevity I am bringing this complaint against Dell (Dell, Inc., Dell Technologies, ), the address of which is: O [redacted] ***I am encouraged in filing this complaint with the Revdex.com (Revdex.com) because I gather (in reading a piece posted under “news” on its site, “Dell and the Revdex.com,” [redacted] that your organization has had a positive relationship with the companyTrusting this representation as accurate, though, requires that I presume that Dell didn’t distort or misrepresent its then rapport, which it since has with me, and compels me to consider that Dell has since dramatically altered its then prided business model of direct-to-customer sales to one which it then derided in the statement: “This is in
I ordered a computer that came with a free TV from Dell on 6/6/I placed the order around 5pmAt 7pm, I called and cancelled the order because I found the same laptop on [redacted] for a cheaper price I was told they cancelled the Computer order but they could not cancel the TV order and it was already being shipped I would have to return to TV via UPS once I received it I was also charged $for this free TV on this date I received the TV on 6/8, I called and got the return label from Dell, and I returned the TV via UPS on 6/(UPS tracking # [redacted] ) I called on 6/27, spoke with [redacted] in the Returns department He stated they received the TV and he could see the refund was being processedIt takes up to business days to process the refund and I would see the money back on my credit card by 7/ I called on 7/as I did not have a refund yetI spoke with [redacted] in the returns department, he stated that they have not received the TV and that it appeared
I bought the laptop in january of a few days later it froze up, they sent no reboot soft ware---i went online with another pc to download and it stopped my desktop from working which it is still dowm, I took it to wallmart and they got it to boot but none o my feathers will work , I went back on-line and they said they said it was fixed and the next time I turned it on it booted with a black screen, I only want what I paid for
Order was placed in November Purchased a 60' TV online from this company - order placed everything went fineWhen the product was delivered, the product that was shipped was a inch tvIf I had not paid attention before I signed, I would have been stuck with a TV that I never orderedThe deliver person tried to persuade me to take the TV and did a sales pitch and said take it or leave itI ended up rejecting the shipment Shameful Bait and Switch practice done by Dell, Inc
Purchased Dell Venue Pro on Aug 2014, along with a year extended warranty that included accidental damage protection (called "Complete Care")In trying to get this resolved, I have been transferred six times, and have reached out on facebook and twitter with no response Computer system was and warranty was Last week, my son dropped the Venue Pro and the tablet screen shattered Dell is claiming that the warranty should not have been sold to me and will not be honored because it did not include a basic warranty, but only included Complete Care (evidently a poor choice for a name since the coverage is not being honored) I have a screenshot of the warranty coverage with days remaining (as of today) as well as the complete care terms agreement, which contains the following verbiage: http://www.dell.com/downloads/global/services/completecare_dhs.pdf Repair and Replacement ServiceDuring the term of this Agreement and subject to the limitat
I purchased an Ultrabook from Dell online one year ago with a year "premium" warrantyIt crashed days agoSince then I have been on the phone with Dell numerous times receiving conflicting information re parts and deliveryToday I am told the part will not arrive until March My computer is my means of making a livingDell is oblivious to the hardship caused by their disinformation and incompetence
I had my lap top for months and the mother board broke and so I called DellMy laptop was out of warranty but I thought just years of life span ion a laptop that is hardly used is a bit outrageous They agreed to fix the computer with what I assumed were new parts for dollarsAfter getting it back I had difficulty working the keyboard and so I called back while on the phone with the person who was controlling it from their end the motherboard broke againI once again had to sacrifice my time and class work to send it back to get it finder againI was told there was a day warranty on the part which I assumed was newFor the third time the motherboard brakes at days and dell refuses to do anything about itAll this happened a week after my classes started earning me an F in my online course for failing to finish the semesterI was not told until after the third time that the parts were “ refurbished” and it was not told to me over the phone but my mother This was
I was sold a refurbished Dell Inspiron Gaming Laptop in July with a 1-year warrantyI kept the computer in the box until we moved from VA to IL in mid-AugustI started using the computer in mid-August and submitted my first technical support request September 27, due to the touch pad not workingA technician tried to trouble shoot the issue, but was unable to resolve it over email/phone and said that I had to mail it to the repair centerDue to my need to use the computer daily and not being able to send it to the repair center at that time, I waited until December 11, to send the computer to the repair centerIt was repaired and sent back to me in IllinoisUpon receipt of the computer, the volume buttons were re-programmed, so I contacted Dell Support to correct the issueThey were able to correct the programming issue over the phone On February 15, 2018, I contacted the technical support center with Dell because my computer was shutting off (mid-w
I paid $by using my credit card and placed an order of laptop XPSin Aug.4thAnd Dell had received this money $and order number is [redacted] And dell shipped this order by Fedex track num [redacted] .This order should be delivery to me yesterday according to dell warrantyBut I can't received this laptop I had paidThe dell request fedex return my laptop without my agreement I feel angryI had paid $and Dell had received my moneyI think this is a contractThe dell has to delivery this laptop I paid to me, but not return this order without my agreementThe dell received my moeny $and nothing delivery to meThe dell is robber!!!
I purchased a Dell computer at [redacted] located in [redacted] ***, [redacted] on or around August 19th About two weeks into owning this computer, it started giving me a ton of issues - I phoned [redacted] and they informed me that I'll have to figure this out with Dell, as the warranty is with Dell itselfI spoke to Dell, and after hours on the phone with a technician, the technician figured out that I was having issues with the computer's processor, this is why the computer was lagging, and also the microphone on the computer was not workingThe technician said that even though my computer is under warranty, the only options are to either send in the computer for repair, or pay an additional fee and have a person come to my house and diagnose the issueDue to the fact that I'm a student and needed this computer for school purposes, I couldn't wait around for it to be sent to them, repaired, and sent back, and I couldn't pay the extra fee - so I chose to take no actionA few months
I purchased the accidental damage and extended warrantyI use a wheelchair and have limited mobility and feelingMy laptop is often in my backpackI assume I backed into something or someone ran into meWhatever happened the computer is not charging and there is a crack in the caseI called and was told that because I do not know the EXACT time and place of what happened it will not be covered
My husband and I ordered a new desktop and two hard drives form dell online in SeptemberWe thought that we received all our items until we opened the desktop There was no stand and no bobble( item to connect wireless keyboard and mouse to desktop I called and they told me it did not include a stand then I was told they would ship me a new keyboard and mouse and stand I few days later my order was cancelled I called and was told that the stand was out of stock I would have to call back and they would upgrade my keyboard for the inconvenient I then received a black keyboard the same model just a different color then my desktop, my desktop is white I called three more times before they said the stand was in stock and that they would send me a new stand and the right keyboard In a few day my order was cancelled again I called again and asked for a supervisorEver time I have called it was at least minutes of waitingEven to tell me that the stand was not in stock
I bought a Dell laptop last May It never work right I spoke to three different service tech and they could not fix the problem I was instructed to return the laptop because it was still under warranty My sister had just passed away and I explained that I would return the laptop as soon as I could but all of my sister's financial info was on the laptop and I needed it to handle her estate I returned the laptop in March by [redacted] paying for it myself I enclosed contact information and all of the problems I was having I never heard from Dell so I called them today After hours and minutes on the phone, speaking to representatives I was told since I didn't have a service number (I had three but they were assigned to other people) Dell sold my laptop to someone else They had no right to sell my laptop yet they did They said they would not refund my money
I placed an order on dell web at 9FEB18, order# [redacted] Dell Printer E310dw with promotion the final price is $27.25, after days I received a email from Dell said my shipment has been delay, so I wait with my patient, but on 13FEB I received another from Dell said my order has been CANCELLED due to some pricing issue, I can not accept that so I contact the customer service via chat, after the customer service person review my question, it can not give me any solution and ask me to contract another customer serviceThat was totally unacceptable and unprofessionalDell trade the customer like nothing and it can do whatever they want to do without an honest explanation! Dell do promotion online or anywhere, then they SHOULD honor the price without excuse!
I was contacted today by an outsourced Dell representative from India regarding a warranty renewal for my laptopShe did not understand me and I could not understand herShe just kept repeating everything I said back to me- the conversation went no whereI attempted to contact Dell Corporate but I kept getting looped back to a Dell rep outsourced through IndiaI would like to extend my warranty but I will not do via a representative that cannot understand me or one that I cannot understandI am seriously concerned about not being able to reach a Dell representative that is English speaking and located CONUS
Dell service now wants this laptop in for it's 3rd Depot repair in the space of year for the same problem (failing to charge and power on) This is bordering on ludicrousThe product is obviously defective and was not given a full analysis by the technicians performing the depot repair The total lack of reliability of this product and the issues with depriving a Child of her computer which is REQUIRED in our school district are becoming too much too bear
I placed an order on 1/18/16 using a $25 gift card with a promotional period, the rest of the order, $180 was placed on my visa. Dell sat on my order for over a month without any updates. When I contacted support they told me the vendor doesn't have the items any more and my order was canceled despite the fact that it still says in production. I was given a phone number to call to "modify" my order, but I can't use the gift card now because its expired. They sat on my order long enough to void the $25 in credit I had, and then didn't send me anything or give me a new $25 gift card.
I purchased an Alienware RAurora desktop computer from Dell in December of Since then their (dell's) supportassist program has let me know when it id time to download upgrades for the computerIt said it needed to upgrade the bios so I did that and the screen went black and they had to install another motherboard for it to workI lost everything I had loaded on the compter from thisA couple of months passed and the pc again said it was time to upgrade the biosI called their tech support to have them do it and the exact same thing happened againI asked them if I could delete my personal info because they wanted me to send it in for repairDuring this process we were able to get it going accidentallyI again lost everything and had to reinstall itThe third time it wanted a bios update I again called there tech support and he was able to do this and it was fineThe fourth time was yesterday the 6th of DecemberI again called their tech support and now I will have to
Do yourself a favor and just avoid dell. A $3,000 order turned into a $3,000 migraine. I can't believe how poor their customer service. I now remember why I purchased my company's computers elsewhere.
Purchased a Dell Laptop, does not access the internetReturned product for repair, still same exact issueTried calling again to resolve issue, disconnected three times by a so-called supervisorNo call back, just down to the endless run around, no attempt to resolve issuecompany excels at run around, just about to resolve & disconnect again
Product & Customer Service Issues I apologize in advance for the length of this complaint; however I have decided that, in this instance, it is more important to favor comprehensiveness over brevity I am bringing this complaint against Dell (Dell, Inc., Dell Technologies, ), the address of which is: O [redacted] ***I am encouraged in filing this complaint with the Revdex.com (Revdex.com) because I gather (in reading a piece posted under “news” on its site, “Dell and the Revdex.com,” [redacted] that your organization has had a positive relationship with the companyTrusting this representation as accurate, though, requires that I presume that Dell didn’t distort or misrepresent its then rapport, which it since has with me, and compels me to consider that Dell has since dramatically altered its then prided business model of direct-to-customer sales to one which it then derided in the statement: “This is in
I ordered a computer that came with a free TV from Dell on 6/6/I placed the order around 5pmAt 7pm, I called and cancelled the order because I found the same laptop on [redacted] for a cheaper price I was told they cancelled the Computer order but they could not cancel the TV order and it was already being shipped I would have to return to TV via UPS once I received it I was also charged $for this free TV on this date I received the TV on 6/8, I called and got the return label from Dell, and I returned the TV via UPS on 6/(UPS tracking # [redacted] ) I called on 6/27, spoke with [redacted] in the Returns department He stated they received the TV and he could see the refund was being processedIt takes up to business days to process the refund and I would see the money back on my credit card by 7/ I called on 7/as I did not have a refund yetI spoke with [redacted] in the returns department, he stated that they have not received the TV and that it appeared
I bought the laptop in january of a few days later it froze up, they sent no reboot soft ware---i went online with another pc to download and it stopped my desktop from working which it is still dowm, I took it to wallmart and they got it to boot but none o my feathers will work , I went back on-line and they said they said it was fixed and the next time I turned it on it booted with a black screen, I only want what I paid for
Order was placed in November Purchased a 60' TV online from this company - order placed everything went fineWhen the product was delivered, the product that was shipped was a inch tvIf I had not paid attention before I signed, I would have been stuck with a TV that I never orderedThe deliver person tried to persuade me to take the TV and did a sales pitch and said take it or leave itI ended up rejecting the shipment Shameful Bait and Switch practice done by Dell, Inc
Purchased Dell Venue Pro on Aug 2014, along with a year extended warranty that included accidental damage protection (called "Complete Care")In trying to get this resolved, I have been transferred six times, and have reached out on facebook and twitter with no response Computer system was and warranty was Last week, my son dropped the Venue Pro and the tablet screen shattered Dell is claiming that the warranty should not have been sold to me and will not be honored because it did not include a basic warranty, but only included Complete Care (evidently a poor choice for a name since the coverage is not being honored) I have a screenshot of the warranty coverage with days remaining (as of today) as well as the complete care terms agreement, which contains the following verbiage: http://www.dell.com/downloads/global/services/completecare_dhs.pdf Repair and Replacement ServiceDuring the term of this Agreement and subject to the limitat
I purchased an Ultrabook from Dell online one year ago with a year "premium" warrantyIt crashed days agoSince then I have been on the phone with Dell numerous times receiving conflicting information re parts and deliveryToday I am told the part will not arrive until March My computer is my means of making a livingDell is oblivious to the hardship caused by their disinformation and incompetence
I had my lap top for months and the mother board broke and so I called DellMy laptop was out of warranty but I thought just years of life span ion a laptop that is hardly used is a bit outrageous They agreed to fix the computer with what I assumed were new parts for dollarsAfter getting it back I had difficulty working the keyboard and so I called back while on the phone with the person who was controlling it from their end the motherboard broke againI once again had to sacrifice my time and class work to send it back to get it finder againI was told there was a day warranty on the part which I assumed was newFor the third time the motherboard brakes at days and dell refuses to do anything about itAll this happened a week after my classes started earning me an F in my online course for failing to finish the semesterI was not told until after the third time that the parts were “ refurbished” and it was not told to me over the phone but my mother This was
I was sold a refurbished Dell Inspiron Gaming Laptop in July with a 1-year warrantyI kept the computer in the box until we moved from VA to IL in mid-AugustI started using the computer in mid-August and submitted my first technical support request September 27, due to the touch pad not workingA technician tried to trouble shoot the issue, but was unable to resolve it over email/phone and said that I had to mail it to the repair centerDue to my need to use the computer daily and not being able to send it to the repair center at that time, I waited until December 11, to send the computer to the repair centerIt was repaired and sent back to me in IllinoisUpon receipt of the computer, the volume buttons were re-programmed, so I contacted Dell Support to correct the issueThey were able to correct the programming issue over the phone On February 15, 2018, I contacted the technical support center with Dell because my computer was shutting off (mid-w
I paid $by using my credit card and placed an order of laptop XPSin Aug.4thAnd Dell had received this money $and order number is [redacted] And dell shipped this order by Fedex track num [redacted] .This order should be delivery to me yesterday according to dell warrantyBut I can't received this laptop I had paidThe dell request fedex return my laptop without my agreement I feel angryI had paid $and Dell had received my moneyI think this is a contractThe dell has to delivery this laptop I paid to me, but not return this order without my agreementThe dell received my moeny $and nothing delivery to meThe dell is robber!!!
I purchased a Dell computer at [redacted] located in [redacted] ***, [redacted] on or around August 19th About two weeks into owning this computer, it started giving me a ton of issues - I phoned [redacted] and they informed me that I'll have to figure this out with Dell, as the warranty is with Dell itselfI spoke to Dell, and after hours on the phone with a technician, the technician figured out that I was having issues with the computer's processor, this is why the computer was lagging, and also the microphone on the computer was not workingThe technician said that even though my computer is under warranty, the only options are to either send in the computer for repair, or pay an additional fee and have a person come to my house and diagnose the issueDue to the fact that I'm a student and needed this computer for school purposes, I couldn't wait around for it to be sent to them, repaired, and sent back, and I couldn't pay the extra fee - so I chose to take no actionA few months
I purchased the accidental damage and extended warrantyI use a wheelchair and have limited mobility and feelingMy laptop is often in my backpackI assume I backed into something or someone ran into meWhatever happened the computer is not charging and there is a crack in the caseI called and was told that because I do not know the EXACT time and place of what happened it will not be covered
My husband and I ordered a new desktop and two hard drives form dell online in SeptemberWe thought that we received all our items until we opened the desktop There was no stand and no bobble( item to connect wireless keyboard and mouse to desktop I called and they told me it did not include a stand then I was told they would ship me a new keyboard and mouse and stand I few days later my order was cancelled I called and was told that the stand was out of stock I would have to call back and they would upgrade my keyboard for the inconvenient I then received a black keyboard the same model just a different color then my desktop, my desktop is white I called three more times before they said the stand was in stock and that they would send me a new stand and the right keyboard In a few day my order was cancelled again I called again and asked for a supervisorEver time I have called it was at least minutes of waitingEven to tell me that the stand was not in stock
I bought a Dell laptop last May It never work right I spoke to three different service tech and they could not fix the problem I was instructed to return the laptop because it was still under warranty My sister had just passed away and I explained that I would return the laptop as soon as I could but all of my sister's financial info was on the laptop and I needed it to handle her estate I returned the laptop in March by [redacted] paying for it myself I enclosed contact information and all of the problems I was having I never heard from Dell so I called them today After hours and minutes on the phone, speaking to representatives I was told since I didn't have a service number (I had three but they were assigned to other people) Dell sold my laptop to someone else They had no right to sell my laptop yet they did They said they would not refund my money
I placed an order on dell web at 9FEB18, order# [redacted] Dell Printer E310dw with promotion the final price is $27.25, after days I received a email from Dell said my shipment has been delay, so I wait with my patient, but on 13FEB I received another from Dell said my order has been CANCELLED due to some pricing issue, I can not accept that so I contact the customer service via chat, after the customer service person review my question, it can not give me any solution and ask me to contract another customer serviceThat was totally unacceptable and unprofessionalDell trade the customer like nothing and it can do whatever they want to do without an honest explanation! Dell do promotion online or anywhere, then they SHOULD honor the price without excuse!