I was overcharged between $and $for the laptop I just ordered I ordered premium support but they charged me for premium plus supportthey also charged for the first year which was supposed to be freeThere was also an extra $charge for support for unclear reasons When I tried to get a refund from DELL they passed me from customer care to technical support and back, and there, and back, and there, and backThey play a game so that nothing gets resolved
I purchased Dell's highest level of support -- ProServices My laptop started running slow and I called Dell ProServices on Sunday, Nov The first support tech mistakenly deleted my MS office software while trying to fix my Outlook email program Then he screwed up my email and now I am not able to run my business and communicate with my customers via email I have gone through different techs over the past four days and each one had me run tests but no one has figured out what the problem is I am technically "out of business" until Dell fixes the problem with my laptop I asked to speak to a manager, and was transfer to [redacted] who told me that I could continue to work with the tech who didn't know how to solve the problem or wait up to hours for a more experienced person to call me This is ridiculous and I have now been down days and counting
My computer has had major technical issues since I first purchased it in November After downloading the startup software, the cd drive would not workThe representative said that the company website had a virus that was downloaded with the software and we had to remove and replace the cd driveWhen we received an update from the company in August or September 2016, the video card immediately stopped workingAfter much time and repeated calling on my part, the representative sent a new video card, but it did not solve the issueI returned the card and they asked that I send in the computer to be repaired I sent the computer in to the service center to be repaired using a UPS label a Dell represented emailed to meUnfortunately, they sent the wrong label, and my computer arrived in their parts warehouse rather than the service centerBecause of this Dell cannot locate my computerI have spoken to many people in their customer service, technical service and escalation depar
Dell charged my gift card without completing the order I was trying to place an order via online chatting on 8/(Chat session ID [redacted] ) I gave my gift cards to the customer representative The customer representative processed the order, but the order was not completed for some reasonThen I was told that one of the cards I provided had balance I checked the transaction history of my gift card, the card was charged $on 8/ The order was not completed
I purchased a Dell Inspiron Series (5547) on November 4, On March 26, exactly months from my initial purchase I opened my laptop cover and heard a click On March 31, 2015, I opened my laptop and the right hinge corner edge fell off I contacted Dell and was told that part is not covered under warranty I explained to Dell that there has been no trauma I have Dell laptops and Dell PC's in my home (I can give serial numbers as proof for Dell to verify) and have never had a problem like this I personally LIKED Dell products and would ONLY use Dell until now Dell quoted me at $to fix the part This was a new laptop and the hinge should not break with regular non forceful opening and closing August 1, I was using the laptop and noticed the left hinge corner on the couch The laptop was sitting on my lap while I was using it Once again, there was no trauma I heard no click at all I just noticed the piece on the couchWell my laptop is g
I purchased a Dell insprion pc and I had issues with the hard drive and led inside the pcI did talk reps but they tell me that to send in the pc to repair depotI have talked to the office of the President my a rep named ***I also a case open with [redacted] at DellHe puts request and the request for a new pc get dyined buy Dell CEO office or the resultiion officeThe office of the President say we will not grant your request for a new pcIt is your monitor witch I hooked up to other pc
Dell Order Number [redacted] I only place ONE order and they cancel my order and refuse to refund the $gift Card I spentI am losing $dollars Dell Order Number [redacted] First they ship the item and then cancel and call back and then call me an UNAUHTORIZED RESELLER which I am not and I am resident After over hours of calling and they are robbing my money from me I will not do business with Dell any more
On 12/4/2017, I placed an order for a Samsung 55" 4K Ultra HD Smart TV online from Dell computers( order # [redacted] )I have purchased Samsung televisions in the past and had no issues with the productWhen I received the package on 12/14/2017, I tried to assemble the TV stand, but I noticed the screws were not fitting properly in the holes, which made it impossible for the monitor to standI am not certain that the television works due to the unstable television standI made several phone attempts and I was given the run around on the phoneOn 12/20/2017, I had spoken to a woman named [redacted] in the return/cancellation departmentI was given an authorization number and she assured me that someone from pilot freight delivery will pick up the package
On November 25,I purchased a Dell Inspiron LaptopI used it for approximately months and one day it made a real shrill beep noise and the screen went blank and the restarted on it's ownHowever when the screen came back up it had horizontal & vertical lines on it and a good size black dot on it and there was no soundThis laptop has NEVER left the top of my desk so I KNOW it is nothing I did and I am the only one in my home right now alsoI contacted Dell and they had me send it to them to look at About a week later I received emails and phone calls telling me the LCD screen was damaged and they needed $to repair it!! I just spent $on this brand new laptop that NEVER left my deck or was touched by anyone else, to last two months and now they want me to pay to have it repaired!!! This is, as far as I am concerned, a defect in their productWhen I told them I didn't feel I had to be responsible to have this fixed being I only used it not even whole mont
I purchased a laptop from Dell on March 16, Two days after receiving it; the computer has issues with the displayI spoke with Dell over the next two weeks about getting a replacementI was tossed from person to person in regards to my exchange, and nobody seemed to know what was going onAt one point, I spoke with a gentleman who told me that my computer was not my problem and then proceeded to hang up on meWhen I called back, I was told he had cancelled the exchange request, and that I would have to submit a whole new claimI am still without a computer; which is putting me behind in school, and nobody at Dell has been able to come up with a resolution to the issue
I ordered an Alienware laptop R($1,353) on June 2, From the very start, the laptop had issues with freezing and having to be force shut to restartIn the first month, I contacted tech support numerous times (Alienware Service Tag: [redacted] ), and spent over 20hrs on the phone with themThey kept guaranteeing me that I was dealing with software issues, not hardwareWhen I spoke to them just days before the day return period would expire, I was told that, if it turned out to be a software issue after all, they would still allow an exchange of the laptop after the first daysI foolishly believed them, and, given that it was the 4th of July, making a return harder, I did not send the laptop back and agreed to let them try to fix the software issues first, trusting that they would honor their promise of exchanging the lemon after the days Eventually, it turned out not to be a software issue, and a tech was sent to my house to replace the motherboard(This experie
I own an Alienware RI paid $$2,for itThis is the worse machine I ever purchased! Customer service takes days to work on problems and make repeated attempts to fix the same issue (Unrecoverable errors, Freezing, and blue screens) Thus, their performance is less than stellarAfter repeated failures at repair attempts, and promises of a replacement I cannot get this company to exchange this machine or refund my moneyI have emails showing that on June 21, a supervisor who took over the case( [redacted] ) wrote that after one last attempt to fix the computer, they would start a replacement -- But, here we are today after placing a support call on September 14, with no call back, until September 21, 2018, when I went to their chat, and they finally sent me a message three days later, telling me the machine that I purchased on January 17, 2018, and received on January 25, is not eligible for a replacement! To this date, nobody has even troubleshooted the computer
I bought an XPS in early July and received it on July 17th, I bought this computer for power and longevity and because it was supposed to be one of their top tier products and I need something reliable for work Instead, the battery was constantly drained, I was ALWAYS charging this thing just to keep it working - and it's supposed to have exceptionally long battery life And it was supposed to have a Ghz processor, and it only has a Ghz processor If they're trying to account for overclocking in their sales materials - selling it to people who wouldn't know any better as stock Ghz(which is honestly what I thought I was supposed to be getting until I checked the hardware when I got it) I think that's despicable It was always on fire And then other things stopped working properly - the speakers started crackling, the usb ports worked intermittently or would cut in and out of working during work sessions Dell called me only a week or two after I re
I purchased a laptop for my son to go to college on August 5, which was supposed to be delivered August 9, I paid using a credit I had received for advantage purchasing of and a egift card of that I had received as part of a deal earlier in the year, and the balance to be on my dell account I looked at this order on the 8th because I had not gotten notice of shipping and it had not even been processed so chatted with an agent who confirmed the gift number again and said it would be taken care of They then waiting until August 16th calling me every couple of days with an agent I could hardly understand his voice telling me there was still a problem somewhere in the chainbut it was being handled FINALLY he called yesterday and said the order had been canceled!!!! I do not understand this or why the order would be canceled when everything is did was valid and before the expiration date Now the gift card is past the experationI dont know why they
I purchased a XPS MLK (9360) laptop from Dell back in last November, and it took the company nearly two months to have the product sent to meMoreover, the laptop came in with a loose touchpad, so I had to phone Dell to request an exchangeDell agreed to send me a new laptop, and that took another two weeksFinally, the new laptop came in again, but this time with a broken space barTwice in a row Dell has failed to provide its customer a fully functional laptop, and this service quality is simply unacceptable, not to mention the long wait time and all the hassles related to product exchangeI am planning to call Dell again, but the exchange process will take up another two weeks, and I am not sure if it is worth my time anymore given that Dell has failed twice alreadyThis is by far the worst experience I had with any tech company regarding product quality
I have a week old Alienware R(can't return) and I been having issues gaming or using any of the key features due to the CPU 7300hq being severely under poweredDell advertised this laptop as being able to utilize VR, GSYNC, Alienware Graphics Amplifier etcbut I am unable to use any of those features because the cpu is constantly pegged at 100% during any game play The CPU is pegged at 100% during any VR gameplayI can't utilize gsync because it only works at fps and above and since the cpu is hindering the performance and bottlenecking the GPU I can barley get 20fps with 50% GPU usageThe Alienware Graphics Amplifier I purchased is a joke how do they expect me to use a more powerful gpu when the cpu can't handle a gtx properly I have no programs installed and a fresh install of windows so that shouldn't be the issue I love the Alienware rand all the features (supposed features) [redacted] that come with it but for $I expect moreI really don't u
On April of this year, I purchased a replacement power supply unit from Dell online The item description was completely inaccurate, and not only was it not compatible with my system, it wasn't compatible with any of the computer systems they advertised it was for Due to being in Canada and the logistics of receiving, and then returning the item meant that it was not received back into their possession until July (UPS tracking # [redacted] ) Since that time Dell has outright refused to issue a refund for the purchase, and has not responded to a single email inquiry about it
I purchased a Dell laptop months agoService Tag [redacted] Model [redacted] The laptop has never been dropped and has layed on my desk the entire timeThe upper left corner of the laptop is completely openedThe hinge is completely apart on the upper leftThe laptop will not close because of thisIt is a severe problem I called about this issue because the laptop is still covered under warranty but was told I need to pay $to repair the issueI feel that this is unfair because this is clearly an on going issue if you Google this model, other people have the same exact hinge problem
I have been in contact with Dell and Dell personnel for over days regarding a problem with a computer under warrantyI have spent hours (more than 4) on the phone with Dell with no resolutionDell has stated that they will pick up my computer for service and it has still not even been picked up to be looked at
Starting with a feeling of helplessness and inability to get my issue resolved I have tried with Dell, but to no avail I purchased a Dell laptop computer in May 2017, and from day one there were serious issues with it I constantly got Blue Screens every-time I used the computer I had to reinstall the Windows OS times and nothing ever worked I was promised time and time again - by cocky, over confident technical support people - that they were the best and would fix my issues that NEVER happened After putting up with the BSOD issues, and bad email and phone troubleshooting - with Dell - for 4- monthsDell finally agreed to have me ship my computer to them for repair BIG MISTAKE!!! I shipped my computer to Dell for hardware support, December It is now February 27, and I still have not received my computer back from them There seemed to be a mixup with the shipping back to me through FedexApparently the computer was shipped to me but then FedEx sent
I was overcharged between $and $for the laptop I just ordered I ordered premium support but they charged me for premium plus supportthey also charged for the first year which was supposed to be freeThere was also an extra $charge for support for unclear reasons When I tried to get a refund from DELL they passed me from customer care to technical support and back, and there, and back, and there, and backThey play a game so that nothing gets resolved
I purchased Dell's highest level of support -- ProServices My laptop started running slow and I called Dell ProServices on Sunday, Nov The first support tech mistakenly deleted my MS office software while trying to fix my Outlook email program Then he screwed up my email and now I am not able to run my business and communicate with my customers via email I have gone through different techs over the past four days and each one had me run tests but no one has figured out what the problem is I am technically "out of business" until Dell fixes the problem with my laptop I asked to speak to a manager, and was transfer to [redacted] who told me that I could continue to work with the tech who didn't know how to solve the problem or wait up to hours for a more experienced person to call me This is ridiculous and I have now been down days and counting
My computer has had major technical issues since I first purchased it in November After downloading the startup software, the cd drive would not workThe representative said that the company website had a virus that was downloaded with the software and we had to remove and replace the cd driveWhen we received an update from the company in August or September 2016, the video card immediately stopped workingAfter much time and repeated calling on my part, the representative sent a new video card, but it did not solve the issueI returned the card and they asked that I send in the computer to be repaired I sent the computer in to the service center to be repaired using a UPS label a Dell represented emailed to meUnfortunately, they sent the wrong label, and my computer arrived in their parts warehouse rather than the service centerBecause of this Dell cannot locate my computerI have spoken to many people in their customer service, technical service and escalation depar
Dell charged my gift card without completing the order I was trying to place an order via online chatting on 8/(Chat session ID [redacted] ) I gave my gift cards to the customer representative The customer representative processed the order, but the order was not completed for some reasonThen I was told that one of the cards I provided had balance I checked the transaction history of my gift card, the card was charged $on 8/ The order was not completed
I purchased a Dell Inspiron Series (5547) on November 4, On March 26, exactly months from my initial purchase I opened my laptop cover and heard a click On March 31, 2015, I opened my laptop and the right hinge corner edge fell off I contacted Dell and was told that part is not covered under warranty I explained to Dell that there has been no trauma I have Dell laptops and Dell PC's in my home (I can give serial numbers as proof for Dell to verify) and have never had a problem like this I personally LIKED Dell products and would ONLY use Dell until now Dell quoted me at $to fix the part This was a new laptop and the hinge should not break with regular non forceful opening and closing August 1, I was using the laptop and noticed the left hinge corner on the couch The laptop was sitting on my lap while I was using it Once again, there was no trauma I heard no click at all I just noticed the piece on the couchWell my laptop is g
I purchased a Dell insprion pc and I had issues with the hard drive and led inside the pcI did talk reps but they tell me that to send in the pc to repair depotI have talked to the office of the President my a rep named ***I also a case open with [redacted] at DellHe puts request and the request for a new pc get dyined buy Dell CEO office or the resultiion officeThe office of the President say we will not grant your request for a new pcIt is your monitor witch I hooked up to other pc
Dell Order Number [redacted] I only place ONE order and they cancel my order and refuse to refund the $gift Card I spentI am losing $dollars Dell Order Number [redacted] First they ship the item and then cancel and call back and then call me an UNAUHTORIZED RESELLER which I am not and I am resident After over hours of calling and they are robbing my money from me I will not do business with Dell any more
On 12/4/2017, I placed an order for a Samsung 55" 4K Ultra HD Smart TV online from Dell computers( order # [redacted] )I have purchased Samsung televisions in the past and had no issues with the productWhen I received the package on 12/14/2017, I tried to assemble the TV stand, but I noticed the screws were not fitting properly in the holes, which made it impossible for the monitor to standI am not certain that the television works due to the unstable television standI made several phone attempts and I was given the run around on the phoneOn 12/20/2017, I had spoken to a woman named [redacted] in the return/cancellation departmentI was given an authorization number and she assured me that someone from pilot freight delivery will pick up the package
On November 25,I purchased a Dell Inspiron LaptopI used it for approximately months and one day it made a real shrill beep noise and the screen went blank and the restarted on it's ownHowever when the screen came back up it had horizontal & vertical lines on it and a good size black dot on it and there was no soundThis laptop has NEVER left the top of my desk so I KNOW it is nothing I did and I am the only one in my home right now alsoI contacted Dell and they had me send it to them to look at About a week later I received emails and phone calls telling me the LCD screen was damaged and they needed $to repair it!! I just spent $on this brand new laptop that NEVER left my deck or was touched by anyone else, to last two months and now they want me to pay to have it repaired!!! This is, as far as I am concerned, a defect in their productWhen I told them I didn't feel I had to be responsible to have this fixed being I only used it not even whole mont
I purchased a laptop from Dell on March 16, Two days after receiving it; the computer has issues with the displayI spoke with Dell over the next two weeks about getting a replacementI was tossed from person to person in regards to my exchange, and nobody seemed to know what was going onAt one point, I spoke with a gentleman who told me that my computer was not my problem and then proceeded to hang up on meWhen I called back, I was told he had cancelled the exchange request, and that I would have to submit a whole new claimI am still without a computer; which is putting me behind in school, and nobody at Dell has been able to come up with a resolution to the issue
I ordered an Alienware laptop R($1,353) on June 2, From the very start, the laptop had issues with freezing and having to be force shut to restartIn the first month, I contacted tech support numerous times (Alienware Service Tag: [redacted] ), and spent over 20hrs on the phone with themThey kept guaranteeing me that I was dealing with software issues, not hardwareWhen I spoke to them just days before the day return period would expire, I was told that, if it turned out to be a software issue after all, they would still allow an exchange of the laptop after the first daysI foolishly believed them, and, given that it was the 4th of July, making a return harder, I did not send the laptop back and agreed to let them try to fix the software issues first, trusting that they would honor their promise of exchanging the lemon after the days Eventually, it turned out not to be a software issue, and a tech was sent to my house to replace the motherboard(This experie
I own an Alienware RI paid $$2,for itThis is the worse machine I ever purchased! Customer service takes days to work on problems and make repeated attempts to fix the same issue (Unrecoverable errors, Freezing, and blue screens) Thus, their performance is less than stellarAfter repeated failures at repair attempts, and promises of a replacement I cannot get this company to exchange this machine or refund my moneyI have emails showing that on June 21, a supervisor who took over the case( [redacted] ) wrote that after one last attempt to fix the computer, they would start a replacement -- But, here we are today after placing a support call on September 14, with no call back, until September 21, 2018, when I went to their chat, and they finally sent me a message three days later, telling me the machine that I purchased on January 17, 2018, and received on January 25, is not eligible for a replacement! To this date, nobody has even troubleshooted the computer
I bought an XPS in early July and received it on July 17th, I bought this computer for power and longevity and because it was supposed to be one of their top tier products and I need something reliable for work Instead, the battery was constantly drained, I was ALWAYS charging this thing just to keep it working - and it's supposed to have exceptionally long battery life And it was supposed to have a Ghz processor, and it only has a Ghz processor If they're trying to account for overclocking in their sales materials - selling it to people who wouldn't know any better as stock Ghz(which is honestly what I thought I was supposed to be getting until I checked the hardware when I got it) I think that's despicable It was always on fire And then other things stopped working properly - the speakers started crackling, the usb ports worked intermittently or would cut in and out of working during work sessions Dell called me only a week or two after I re
I purchased a laptop for my son to go to college on August 5, which was supposed to be delivered August 9, I paid using a credit I had received for advantage purchasing of and a egift card of that I had received as part of a deal earlier in the year, and the balance to be on my dell account I looked at this order on the 8th because I had not gotten notice of shipping and it had not even been processed so chatted with an agent who confirmed the gift number again and said it would be taken care of They then waiting until August 16th calling me every couple of days with an agent I could hardly understand his voice telling me there was still a problem somewhere in the chainbut it was being handled FINALLY he called yesterday and said the order had been canceled!!!! I do not understand this or why the order would be canceled when everything is did was valid and before the expiration date Now the gift card is past the experationI dont know why they
I purchased a XPS MLK (9360) laptop from Dell back in last November, and it took the company nearly two months to have the product sent to meMoreover, the laptop came in with a loose touchpad, so I had to phone Dell to request an exchangeDell agreed to send me a new laptop, and that took another two weeksFinally, the new laptop came in again, but this time with a broken space barTwice in a row Dell has failed to provide its customer a fully functional laptop, and this service quality is simply unacceptable, not to mention the long wait time and all the hassles related to product exchangeI am planning to call Dell again, but the exchange process will take up another two weeks, and I am not sure if it is worth my time anymore given that Dell has failed twice alreadyThis is by far the worst experience I had with any tech company regarding product quality
I have a week old Alienware R(can't return) and I been having issues gaming or using any of the key features due to the CPU 7300hq being severely under poweredDell advertised this laptop as being able to utilize VR, GSYNC, Alienware Graphics Amplifier etcbut I am unable to use any of those features because the cpu is constantly pegged at 100% during any game play The CPU is pegged at 100% during any VR gameplayI can't utilize gsync because it only works at fps and above and since the cpu is hindering the performance and bottlenecking the GPU I can barley get 20fps with 50% GPU usageThe Alienware Graphics Amplifier I purchased is a joke how do they expect me to use a more powerful gpu when the cpu can't handle a gtx properly I have no programs installed and a fresh install of windows so that shouldn't be the issue I love the Alienware rand all the features (supposed features) [redacted] that come with it but for $I expect moreI really don't u
On April of this year, I purchased a replacement power supply unit from Dell online The item description was completely inaccurate, and not only was it not compatible with my system, it wasn't compatible with any of the computer systems they advertised it was for Due to being in Canada and the logistics of receiving, and then returning the item meant that it was not received back into their possession until July (UPS tracking # [redacted] ) Since that time Dell has outright refused to issue a refund for the purchase, and has not responded to a single email inquiry about it
I purchased a Dell laptop months agoService Tag [redacted] Model [redacted] The laptop has never been dropped and has layed on my desk the entire timeThe upper left corner of the laptop is completely openedThe hinge is completely apart on the upper leftThe laptop will not close because of thisIt is a severe problem I called about this issue because the laptop is still covered under warranty but was told I need to pay $to repair the issueI feel that this is unfair because this is clearly an on going issue if you Google this model, other people have the same exact hinge problem
I have been in contact with Dell and Dell personnel for over days regarding a problem with a computer under warrantyI have spent hours (more than 4) on the phone with Dell with no resolutionDell has stated that they will pick up my computer for service and it has still not even been picked up to be looked at
Starting with a feeling of helplessness and inability to get my issue resolved I have tried with Dell, but to no avail I purchased a Dell laptop computer in May 2017, and from day one there were serious issues with it I constantly got Blue Screens every-time I used the computer I had to reinstall the Windows OS times and nothing ever worked I was promised time and time again - by cocky, over confident technical support people - that they were the best and would fix my issues that NEVER happened After putting up with the BSOD issues, and bad email and phone troubleshooting - with Dell - for 4- monthsDell finally agreed to have me ship my computer to them for repair BIG MISTAKE!!! I shipped my computer to Dell for hardware support, December It is now February 27, and I still have not received my computer back from them There seemed to be a mixup with the shipping back to me through FedexApparently the computer was shipped to me but then FedEx sent