This problem involves a Alienware Laptop that has been nothing but trouble since I purchased itThe same issue comes back over and over again which would be a vertical blue line/lines that appears on the LCDEvery time they keep replacing parts and more parts every major piece in this laptop has been replaced, this last time they want to replace them againWhich is ridiculous because seeing this is the 4th time these issues occurred this shows that the parts they are using are not reliable and I do not trust replacement parts any moreThey continue to want to send the tech out to replace these parts Also the light display on the Alienware head, logo, keyboard, and sides, will light up on start up then shut off and stay off when they should remain on Also every time a tech support tries to fix this computer via their remote control service when they are done there is other issuesThe last time they did this was on 9/18/where they remote controlled my computer and did st
My order, which purchase ID is [redacted] , got cancelledBut the Advantage Reward (gift card from Dell) was not refundedThe assistant told me my account was on hold, I have to call them to get my account released first, then I can get my refundI have contacted Dell several times about this issue, every agent gave me a different answer and solutionSome of them said my account was not on hold, some of give me a phone number to call, or transfer me to a different department, even directly hang up my phone
Required FieldIn October of last year, my son purchased a laptop for UniversityI recommended he purchase a Dell product because of its reputation for quality and good customer supportHe purchased a Dell laptop from [redacted] ***From the beginning it started having internet connectivity issuesThe problem was intermittent and random and gradually became worse My father used to work as a computer technician and is fairly knowledgeable about computers so he tried various solutions to try and fix the problemHe spent hours, if not days on this, researching support groups and tried updating software and drivers but the problem persisted Since I needed a working laptop for my school term, we decided to address matter with Dell in the summerWe contacted Dell and again he spent hours with Dell Tech Support and they had him install propriety diagnostics software and remotely accessed the laptop to attempt to resolve the problemLastly they had him replace the wireless modem, which st
I bought a laptop from dell.com in NovThe hard drive was down in July We contacted dell and they said they would send me a NEW hard drive which had one year warrantyWe received the hard drive and replaced it in AugHowever, the hard drive was down again in DecWe contacted dell again and they said the hard drive they sent me was a REFURBISHED one which only has days warranty
I made a purchase on 1/11/(order# [redacted] ) and per the original purchase I should have had the item within daysItem never listed as shippedThen delivery date kept being pushed back and backOn Friday, January 26, I received an email that the item delivery would be between 1/31-2/I logged into Dell's website and clicked on the order numberIt said I had to agree to extend due to FCC regulations or the order would be cancelledI agreed to itI was offered a $credit by their customer serviceLater that same day, I received a phone call from someone from customer service to tell me the delivery date would be between 2/5-2/I questioned why when the website said 1/31-2/and he said that was incorrect Finally yesterday I decided to purchase the same item, but the special edition (order# [redacted] ) so I would actually receive itAs of last night, the item has shipped and is currently enroute to me with a projected delivery date of tomorrow 1/31/
Mechanical defect/failure of SD card reader on new XPScomputer in less than days of service After inserting a SD card into card slot, it would not release after pushing in on card indicating a mechanical failure of the release After pulling the card straight out by hand, I put it into another Dell computer and it worked without a problem I contacted Dell and was advised that this problem was not covered under the warranty and it would cost me $for the repair
I ordered a desktop computer from Dell and out of box it had an issue that the video card didn't work (blank screen) the on board video workedI paid extra money for the video card but it did not workI called customer support and this is where the trouble really beganThey read off the usual troubleshooting procedure which I had already doneThen he insulted me by asking if I knew where the start button wasBy the time we were done, the mouse didn't work and the computer shutdown on it's ownI just gave up and told him I didn't have time to deal with this nowI thought it would be a easy fix but it wasn'tI couldn't believe that a computer out of box would have these problems, don't they check these computers before leaving the shop?
My company has purchased a laptop from Dell June of Since then we have had service calls to address various issues with the laptop Despite having next business day on-site warranty service, every service has taken 3-days due to Dell not having parts, or not having people available The person who uses this laptop is unable to work for an estimated cumulative weeks My company purchases all Dell equipment Dell has said that their policy is that if there are issues within 1-mo, then they would replace the laptop They also said, that my only option was to continue to service the laptop This is unacceptable My company purchased a laptop for a worker so that they can work and are causing issues by not supplying a working laptop Moreover, when I asked to speak to a supervisor, MrRohan A M [redacted] said that there was no one higher This continued 3-day turn around time, plus the refusal to acknowledge this issue with the laptop is frustrating They conti
I ordered a Dell laptop on 9/6/Dell sent me their order confirmation and I made sure the laptop was being sent to the correct address9/9/was when Dell guaranteed my laptop would be shipped byI checked my order status with FedEx, which said "Delivered" on Saturday, 9/9/2017, pmHowever, my package was signed by a [redacted] who is unrelated to me and there was no laptop at my address The next day on 9/10/2017, I called Dell's customer service to inform them of the situation, and I was told to call FedExWhen I called FedEx, they said their records show my package was delivered to the correct address and that they would try to pick up the package and deliver it back to me Two days later on 9/12/2017, I do not get a call from Dell nor FedEx, so I call both again and I am told to wait two more days Two more days later on Thursday, 9/14/2017, I do not get a call from DellIt is almost the end of their business hours at 7pm EST, so I give Dell's customer ser
I purchased a Dell XPSlaptop in May I have used it for approximately 10-hrs since purchasing the laptop as it was purchased specifically for travel since it is small and portableOver the course of the 10-hours of use I have experienced what people refer to as BSODs or Blue Screens Of DeathEssentially these are errors so critical the computer documents the error and forces the machine to restart or shutdown completelyThe first couple times this happened I figured I would re-download all applicable drivers, use the Dell.com website to update the BIOS, etcIt was in my best interest to give the machine all opportunities to flush the error with software updatesOnce I was convinced that there was something seriously wrong with the machine I reached out to Dell in September to request technical support to help with troubleshootingThis service request number for this contact is [redacted] I would estimate we spent between 60-minutes reviewing the error log maintai
The camera on my computer stopped working shortly after buying it after trying to address the problem with the Dell technicians I gave up and took a break for a while until I needed the camera for an online classI have spent many hours troubleshooting over the phone and online with them they finally sent an on-site technician to my house to replace the camera however they failed to mail the camera and instead mailed out a motherboard, daughterboard, LCD screen, and LCD cablesI watched the technician open the package and there was no camera includedAfter trying to troubleshoot yet again, they finally agreed to mail out a camera for future replacementA different technician came to my house to replace the camera and in the process he broke the screen along with the outer shell of my laptopMy computer would not turn on at allI was unable to back up my data bc of the damage caused by the technician and he was not able to back it up because he couldn't find my files since they we
My 13-year-old son researched and found a computer deal that he thought was $803.99, and included a free TV He arranged the online order and I clicked "pay" for $I never saw the order confirmation, which was sent to my son's e-mail address, showing that the total was actually 1, Dell shipped the TV first and charged $$213.63, which I also didn't see right awayThen they charged $for the computerWhen I saw the charges on my bank statement, I contacted Dell and was told that the TV was "free" and the computer was actually $1,It was hard to understand how my son had come to think it was the lower price; I only saw the final payment page with that amount They said they charged separately for the TV because they couldn't ship it without putting a value on itI asked to return just the TV for the price charged, but they said it was a bundle and they would only allow me to return the TV + computerI then spoke to a manager, but he told me the same thing
I have had problems with a $3,computer since day I have spent hours on the phone with tech supportI requested a refund within my day window and they did not grant itThey said they needed more time to fix the computerI am unhappy with this company and want this returned
I have been a customer of dells for years or so and have bought Alienware laptops from them and have never had a problem until now I didn't have time to play games on this laptop or I would have caught this problem much sooner but I have a lot in my life going on at the time so I didn't have time to play or test games on it right away I use it for work First, I called technical support and I went through so much first with a rude agent names [redacted] then I go through others with diagnostics,remote connection to see the problem in what is going on with my laptop, reinstallation of windows and drivers, transferred to the engineering department times about games that I play.Then after all this stress and aggravation I finally talk to the manager and then he says I will get a motherboard replacement so then after hanging up the phone, I get an email later that night stating that it is not in stock and will give me an eta which they never do I go to work the next morning and ge
I ordered two Vizio Tvs from Dell directly by phoneOnce I received them they were brokenI called to explain they sent me shipping labels but only for oneCalled them again and they corrected the shipping labelI sent the broken tvs backThey sent me two new ones which had the same issues and are refusing to send me tvs that are not broken and Brande new due to their "day policy" I was onetime for the first delivery but due to my mother having kidney cancer I was not home for the second deliveryWhich is not my responsibility to the within "their policy deadline" since the sold me fraudulent products
We purchased a laptop from Dell with an extended warranty and paid support They have replaced the motherboard three times The motherboard failed again 6/and they replaced it the third time The computer lasted about one hour before it went down again We were told the part would be shipped last week for installation today After clearing my calendar today, and with my business being shut down for over a week so far, I'm losing time and business They refuse to send a replacement or refurbished computer even though we seem to have a lemon product, which would probably cost them less than $on their end They don't care about what damage this is doing to our business We keep getting nice sentiments like, "We're very sorry; we understand, etc." but we have been run around for over a week Now they say the replacement motherboard will be in Thursday, which means we'll be out of business another week That can't happen!
I purchased A laptop a year and a half agoFor 699+ tax Right when I did my work gave me a laptop to useThis laptop was just starting to be used in August Barely used still has the plastic on the back of it and already having issuesWhen I close the laptop and open it back up all you see is different color marks on the screen half the timeThe laptop because on usable until I open and close it multiple timesWhen I called customer service they stated that I would have to pay $to have them look at it and possibly fix itAfter which they ran one diagnostic test and have no idea other than over the phone conversation what the issue isThat is half of what I paid for the laptop and that is unacceptable.How can you make a diagnosis without even looking at the laptop
I placed a multi item order for a laptop and other related itemsAfter receiving the items, I decided I did not want some of them and initiated a return for those ItemsI returned the items using the shipping labels providedIt has been more than weeks since the items were recieved by DellI have made multiple attempts to get a status of the returns and the refund dueI have received no response to my inquiries other than the auto generated emails letting me know the request had been received Additionally, the order was placed during a promotion and one of the Items was supposed to be freeIt was not one of the returned items and I would like to be reimbursed for it as well
Purchased a gaming computer in March of Requested refund of computer April for the second timeThe initial request for refund was the first week of aprilDell claimed they never recieved the initial request for refundBut I have and email stating they received the requestAnd that dell would send shipping labels via email Finally Received email confirmation that seller recieved the gaming computer back on April They sent me UPS shipping labels via email on AprilI phoned Dell on April 2016, Dell notified me, I would receive my full refund in business daysI informed Dell at that time that I had returned from [redacted] March and my [redacted] debit card would be deactivated the last day of May Due to the fact, I can no longer have a [redacted] bank account due to me being back statesideDell personnel assured me I would have my full refund with in days of them receiver the computer back (which was April 21st 2016)Dell personnel also as
I purchased a Dell Inspiron laptop back in January Within weeks, one of the keys fell off and could not be placed back onAt the beginning of July, the hinges and side of the laptop started separating (pictures of the issue here: [redacted] )I found out this was a problem for many others who own this laptop, making it a manufacturer's defectIn addition, the wifi signal of the computer became very weak after the side started to separateI contacted Dell to resolve this problem, they claimed I must've caused this and that it was not covered since it was "wear and tear"They also claimed it would cost $500+ to repair it, or that I could buy a new laptop from them with a $discountThis is absolutely ridiculous, as the problems were not caused be me, and I expected this laptop to last me for a few years
This problem involves a Alienware Laptop that has been nothing but trouble since I purchased itThe same issue comes back over and over again which would be a vertical blue line/lines that appears on the LCDEvery time they keep replacing parts and more parts every major piece in this laptop has been replaced, this last time they want to replace them againWhich is ridiculous because seeing this is the 4th time these issues occurred this shows that the parts they are using are not reliable and I do not trust replacement parts any moreThey continue to want to send the tech out to replace these parts Also the light display on the Alienware head, logo, keyboard, and sides, will light up on start up then shut off and stay off when they should remain on Also every time a tech support tries to fix this computer via their remote control service when they are done there is other issuesThe last time they did this was on 9/18/where they remote controlled my computer and did st
My order, which purchase ID is [redacted] , got cancelledBut the Advantage Reward (gift card from Dell) was not refundedThe assistant told me my account was on hold, I have to call them to get my account released first, then I can get my refundI have contacted Dell several times about this issue, every agent gave me a different answer and solutionSome of them said my account was not on hold, some of give me a phone number to call, or transfer me to a different department, even directly hang up my phone
Required FieldIn October of last year, my son purchased a laptop for UniversityI recommended he purchase a Dell product because of its reputation for quality and good customer supportHe purchased a Dell laptop from [redacted] ***From the beginning it started having internet connectivity issuesThe problem was intermittent and random and gradually became worse My father used to work as a computer technician and is fairly knowledgeable about computers so he tried various solutions to try and fix the problemHe spent hours, if not days on this, researching support groups and tried updating software and drivers but the problem persisted Since I needed a working laptop for my school term, we decided to address matter with Dell in the summerWe contacted Dell and again he spent hours with Dell Tech Support and they had him install propriety diagnostics software and remotely accessed the laptop to attempt to resolve the problemLastly they had him replace the wireless modem, which st
I bought a laptop from dell.com in NovThe hard drive was down in July We contacted dell and they said they would send me a NEW hard drive which had one year warrantyWe received the hard drive and replaced it in AugHowever, the hard drive was down again in DecWe contacted dell again and they said the hard drive they sent me was a REFURBISHED one which only has days warranty
I made a purchase on 1/11/(order# [redacted] ) and per the original purchase I should have had the item within daysItem never listed as shippedThen delivery date kept being pushed back and backOn Friday, January 26, I received an email that the item delivery would be between 1/31-2/I logged into Dell's website and clicked on the order numberIt said I had to agree to extend due to FCC regulations or the order would be cancelledI agreed to itI was offered a $credit by their customer serviceLater that same day, I received a phone call from someone from customer service to tell me the delivery date would be between 2/5-2/I questioned why when the website said 1/31-2/and he said that was incorrect Finally yesterday I decided to purchase the same item, but the special edition (order# [redacted] ) so I would actually receive itAs of last night, the item has shipped and is currently enroute to me with a projected delivery date of tomorrow 1/31/
Mechanical defect/failure of SD card reader on new XPScomputer in less than days of service After inserting a SD card into card slot, it would not release after pushing in on card indicating a mechanical failure of the release After pulling the card straight out by hand, I put it into another Dell computer and it worked without a problem I contacted Dell and was advised that this problem was not covered under the warranty and it would cost me $for the repair
I ordered a desktop computer from Dell and out of box it had an issue that the video card didn't work (blank screen) the on board video workedI paid extra money for the video card but it did not workI called customer support and this is where the trouble really beganThey read off the usual troubleshooting procedure which I had already doneThen he insulted me by asking if I knew where the start button wasBy the time we were done, the mouse didn't work and the computer shutdown on it's ownI just gave up and told him I didn't have time to deal with this nowI thought it would be a easy fix but it wasn'tI couldn't believe that a computer out of box would have these problems, don't they check these computers before leaving the shop?
My company has purchased a laptop from Dell June of Since then we have had service calls to address various issues with the laptop Despite having next business day on-site warranty service, every service has taken 3-days due to Dell not having parts, or not having people available The person who uses this laptop is unable to work for an estimated cumulative weeks My company purchases all Dell equipment Dell has said that their policy is that if there are issues within 1-mo, then they would replace the laptop They also said, that my only option was to continue to service the laptop This is unacceptable My company purchased a laptop for a worker so that they can work and are causing issues by not supplying a working laptop Moreover, when I asked to speak to a supervisor, MrRohan A M [redacted] said that there was no one higher This continued 3-day turn around time, plus the refusal to acknowledge this issue with the laptop is frustrating They conti
I ordered a Dell laptop on 9/6/Dell sent me their order confirmation and I made sure the laptop was being sent to the correct address9/9/was when Dell guaranteed my laptop would be shipped byI checked my order status with FedEx, which said "Delivered" on Saturday, 9/9/2017, pmHowever, my package was signed by a [redacted] who is unrelated to me and there was no laptop at my address The next day on 9/10/2017, I called Dell's customer service to inform them of the situation, and I was told to call FedExWhen I called FedEx, they said their records show my package was delivered to the correct address and that they would try to pick up the package and deliver it back to me Two days later on 9/12/2017, I do not get a call from Dell nor FedEx, so I call both again and I am told to wait two more days Two more days later on Thursday, 9/14/2017, I do not get a call from DellIt is almost the end of their business hours at 7pm EST, so I give Dell's customer ser
I purchased a Dell XPSlaptop in May I have used it for approximately 10-hrs since purchasing the laptop as it was purchased specifically for travel since it is small and portableOver the course of the 10-hours of use I have experienced what people refer to as BSODs or Blue Screens Of DeathEssentially these are errors so critical the computer documents the error and forces the machine to restart or shutdown completelyThe first couple times this happened I figured I would re-download all applicable drivers, use the Dell.com website to update the BIOS, etcIt was in my best interest to give the machine all opportunities to flush the error with software updatesOnce I was convinced that there was something seriously wrong with the machine I reached out to Dell in September to request technical support to help with troubleshootingThis service request number for this contact is [redacted] I would estimate we spent between 60-minutes reviewing the error log maintai
The camera on my computer stopped working shortly after buying it after trying to address the problem with the Dell technicians I gave up and took a break for a while until I needed the camera for an online classI have spent many hours troubleshooting over the phone and online with them they finally sent an on-site technician to my house to replace the camera however they failed to mail the camera and instead mailed out a motherboard, daughterboard, LCD screen, and LCD cablesI watched the technician open the package and there was no camera includedAfter trying to troubleshoot yet again, they finally agreed to mail out a camera for future replacementA different technician came to my house to replace the camera and in the process he broke the screen along with the outer shell of my laptopMy computer would not turn on at allI was unable to back up my data bc of the damage caused by the technician and he was not able to back it up because he couldn't find my files since they we
My 13-year-old son researched and found a computer deal that he thought was $803.99, and included a free TV He arranged the online order and I clicked "pay" for $I never saw the order confirmation, which was sent to my son's e-mail address, showing that the total was actually 1, Dell shipped the TV first and charged $$213.63, which I also didn't see right awayThen they charged $for the computerWhen I saw the charges on my bank statement, I contacted Dell and was told that the TV was "free" and the computer was actually $1,It was hard to understand how my son had come to think it was the lower price; I only saw the final payment page with that amount They said they charged separately for the TV because they couldn't ship it without putting a value on itI asked to return just the TV for the price charged, but they said it was a bundle and they would only allow me to return the TV + computerI then spoke to a manager, but he told me the same thing
I have had problems with a $3,computer since day I have spent hours on the phone with tech supportI requested a refund within my day window and they did not grant itThey said they needed more time to fix the computerI am unhappy with this company and want this returned
I have been a customer of dells for years or so and have bought Alienware laptops from them and have never had a problem until now I didn't have time to play games on this laptop or I would have caught this problem much sooner but I have a lot in my life going on at the time so I didn't have time to play or test games on it right away I use it for work First, I called technical support and I went through so much first with a rude agent names [redacted] then I go through others with diagnostics,remote connection to see the problem in what is going on with my laptop, reinstallation of windows and drivers, transferred to the engineering department times about games that I play.Then after all this stress and aggravation I finally talk to the manager and then he says I will get a motherboard replacement so then after hanging up the phone, I get an email later that night stating that it is not in stock and will give me an eta which they never do I go to work the next morning and ge
I ordered two Vizio Tvs from Dell directly by phoneOnce I received them they were brokenI called to explain they sent me shipping labels but only for oneCalled them again and they corrected the shipping labelI sent the broken tvs backThey sent me two new ones which had the same issues and are refusing to send me tvs that are not broken and Brande new due to their "day policy" I was onetime for the first delivery but due to my mother having kidney cancer I was not home for the second deliveryWhich is not my responsibility to the within "their policy deadline" since the sold me fraudulent products
We purchased a laptop from Dell with an extended warranty and paid support They have replaced the motherboard three times The motherboard failed again 6/and they replaced it the third time The computer lasted about one hour before it went down again We were told the part would be shipped last week for installation today After clearing my calendar today, and with my business being shut down for over a week so far, I'm losing time and business They refuse to send a replacement or refurbished computer even though we seem to have a lemon product, which would probably cost them less than $on their end They don't care about what damage this is doing to our business We keep getting nice sentiments like, "We're very sorry; we understand, etc." but we have been run around for over a week Now they say the replacement motherboard will be in Thursday, which means we'll be out of business another week That can't happen!
I purchased A laptop a year and a half agoFor 699+ tax Right when I did my work gave me a laptop to useThis laptop was just starting to be used in August Barely used still has the plastic on the back of it and already having issuesWhen I close the laptop and open it back up all you see is different color marks on the screen half the timeThe laptop because on usable until I open and close it multiple timesWhen I called customer service they stated that I would have to pay $to have them look at it and possibly fix itAfter which they ran one diagnostic test and have no idea other than over the phone conversation what the issue isThat is half of what I paid for the laptop and that is unacceptable.How can you make a diagnosis without even looking at the laptop
I placed a multi item order for a laptop and other related itemsAfter receiving the items, I decided I did not want some of them and initiated a return for those ItemsI returned the items using the shipping labels providedIt has been more than weeks since the items were recieved by DellI have made multiple attempts to get a status of the returns and the refund dueI have received no response to my inquiries other than the auto generated emails letting me know the request had been received Additionally, the order was placed during a promotion and one of the Items was supposed to be freeIt was not one of the returned items and I would like to be reimbursed for it as well
Purchased a gaming computer in March of Requested refund of computer April for the second timeThe initial request for refund was the first week of aprilDell claimed they never recieved the initial request for refundBut I have and email stating they received the requestAnd that dell would send shipping labels via email Finally Received email confirmation that seller recieved the gaming computer back on April They sent me UPS shipping labels via email on AprilI phoned Dell on April 2016, Dell notified me, I would receive my full refund in business daysI informed Dell at that time that I had returned from [redacted] March and my [redacted] debit card would be deactivated the last day of May Due to the fact, I can no longer have a [redacted] bank account due to me being back statesideDell personnel assured me I would have my full refund with in days of them receiver the computer back (which was April 21st 2016)Dell personnel also a
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I purchased a Dell Inspiron laptop back in January Within weeks, one of the keys fell off and could not be placed back onAt the beginning of July, the hinges and side of the laptop started separating (pictures of the issue here: [redacted] )I found out this was a problem for many others who own this laptop, making it a manufacturer's defectIn addition, the wifi signal of the computer became very weak after the side started to separateI contacted Dell to resolve this problem, they claimed I must've caused this and that it was not covered since it was "wear and tear"They also claimed it would cost $500+ to repair it, or that I could buy a new laptop from them with a $discountThis is absolutely ridiculous, as the problems were not caused be me, and I expected this laptop to last me for a few years