I ordered a graphics card from Dell.com using DFS financing on June 3rd, When I ordered it had a delivery range of 13-days When I got my confirmed order it had an estimated Delivery Date of July 8th, I inquired as to why my delivery date did not reflect the delivery range, they replied saying that they were not going to get stock until the 5th of July I accepted this The 8th of July came and went, still have not received my product My delivery estimate has been changed to 17th of July After contacting Dell again to complain, I was told that they were not going to get stock until August 5th This pushes my delivery date over months from when I ordered my item I called Dell's customer support line I was that it was first come, first serve and there was nothing they could do about it I ordered my product on June 3rd, month and days ago This does not make any sense
Dell sent ma a replacement computer because the prevous one could not be repairedAround months later this computer started having problems with the videoMore that a year had passes and Dell tech service refuse to believe what I sayingIf we can't see it here it's not real is what they would sayFinally after more than a year on this I suggested to one tech to allow me to record a video with my cell and email the video to DellOnce Dell was able to see what I was seeing I spent countless hours on the phone while Dell worked on the computerThis would include being hung up on several timesIt was like every time Dell takes control of the computer something else on the computer would stop functioningI must have sent the computer back to dell depo tomes in the last year aloneDell then tells me if the problem was not corrected they would send another computerThat didn’t happen the computer came back this last time and we were back to long hours on the phone with tec
I purchased at TV from them and they had a $dollar gift card and $ cash back for future purchaseI selected the item I wanted on November 3rd and paid different with my credit cardI then received an email stating that gift card wasn't good so I called them and was on phone for over hours them was finally told that is was taken care of that it was manually put inOn Monday I log in to find tracking number only to see that the order was still pending, so I called again was on phone for another two hours without being able to let me know what was the problemI tried to contact them on Facebook but they don't answer my messageThe TV was the same price at Best buy the only reason I bought it from Dell was for the Gift card and cash back
Computer was sent into a Dell Depot for warranty repairThe Computer was returned with cosmetic damage as well as missing mouseContacted the case representative who stated Dell Depot received the computer damaged and was already missing mouseProvided pictures that show the Computer in perfect condition without any damage(Computer was less then month old at time of sending)Pictures also showed that the mouse and keyboard were packaged together, received the keyboard so obviously they got the mouseHave not received any help from Dell and will also be filing a complaint with the Attorney General
Please read the following emails that I am adding to the commentsIn a nutshellI sent my all in computer to Dell for repair of no power through the connection of the ac adapter and the computerDell repaired my computer per their warranty policyWhen I received my computer back there was an internal crack in the LCD screen that is prohibiting to use touch screen in that area and my speakers are not working properlyI have contacted DELL numerous times to get this resolved and they claim that I the consumer caused the damage(There is a previous crack to the LCD from a previous repair this has already been dealt with)They are wanting to charge me $to repair the computer when it was not damaged at that location on the screen when it was sent to them Here are the following emails in regards to this issueI have lost my faith in them to get this taken care of at their expense being that I believe it is a shipping in an incorrect box and packaging that caused the proble
On 11/27/ordered LG 65" TV Order #: [redacted] online via dell.com Subsequently, realized I should have ordered 55" insteadCalled customer care and was told to proceed ordering 55" while he cancels the 55"In full faith, ordered with order #: [redacted] Now, for days both TVs are showing up as Confirmed and today 65" was shipped COMPLAINT: PURPOSEFUL DECEPTION BY ALL CONCERNED AGENTS: Upon calling they ALWAYS promise immediate action but NO emails confirming the same is madeEven today L-confirmed sending return authorization for 65" within hr but was NOT sentAt this point : I have no option!! Case #: [redacted] DELL SHOULD NOT BE ALLOWED TO CONDUCT SUCH DECEPTIVE BUSINESS
I had two gift e-gift cards to use and wanted to purchase LG Tone Ultra HBS-Headset - Earphones with mic - in-ear - around the next design - wireless Bluetooth - noise isolating - navy blue for $+tax for $Order Acknowledgement [redacted] , Cr [redacted] (Salesperson Name - [redacted] ) I did this through the online chat AFter a few days, I saw nothing for a shipment nor did I get a copy of the online discussion of when I ordered I contacted Dell and not only did my order not get completed for some reason but now the balances on my cards are completely removed?????? What is the problem I am constantly having to go through the Revdex.com to get things right and remedied correctly Dell needs to keep employees in the U.S because its what causes my errors every single time!!!!! My first gift card number was : [redacted] , and the 2nd one was [redacted] Totally ridiculousI want those headphone shipped ASAPDell is
I purchased a Alienware 17/RService tag DXLQSFExpress service code [redacted] I Purchased from Best Buy on 2/27/and Dell tells me I'm a liar that my warranty is 2/8/when my receipt shows different anyway my computer was diagnosed on 3/29/and was determined to have a faulty motherboard and lcd as well as track pad this was a 1/hour phone call then a few days later 3/31/tech [redacted] Tech ID [redacted] from Worldwide tech services case number [redacted] he replaced the motherboard and the lcd panel the motherboard has something stuck in the headphone jack and the laptop turn off intermittently not software related the track pad was never even gone over the screen doesn't sit flat any more and I have had nothing but horrible interaction with dell all they do is try and sell me a warranty every time I call this laptop is not even days old why not just replace the laptop that makes more sense
I did not order a computer and I am trying to get a refundThe order # is [redacted] I have emailed and spoken with [redacted] who will not give me her is number [redacted] she is located in the PhilippinesI have told them that this purchase is not valid cause I did not authorize itThey keep transferring me around and not taking care of the situationI am needing help
I have made numerous calls to Dell and no resolution I cancelled an order in February for a laptop and office software I never received anyting However they are charging me $ I have spent over two hours on the phone with them and they keep saying it is in review It is already weeks I do not have product and the order was cancelled
Purchased this Laptop in November of but did not receive it till 2-weeks later in December Since then I have had nothing but issues with the machineContacted Dell and was walked through some steps to resolve the issue temporarilyA few days went by and the machine started having the exact same issuesContact Dell to get product replaced but was told I needed to troubleshoot itI Spent the next months troubleshooting the laptop; even sent it in to Dell dispatch to have them fix itAfter months of 100s of emails, after sending in my machine to get fixed, after having to speak to numerous individuals, I was told my laptop no longer falls under the day return/replace policy and I am presented with the option to have my machine replaced for a certified refurbished laptopA refurbished laptop is priced $cheaper than what I paid for my brand new laptopWhen expressing this concern to Dell customer support member, I was met with condescending remarksI am havin
I purchased a Dell CN printer about years ago I also purchased a premium warranty with next day in house support The fax machine is leaving a line down the middle of the page I talked to a technical support person who asked me to do some trouble shooting steps They were unproductive and made the situation worse I requested a technician sent to my house as per the warranty agreement I purchased and he refused He offered to replace the printer instead, because he claims I refused trouble shooting He asked for a good call back number and then just hung up on me I have no idea what is being done to resolve this issue
I begin having issues with my Dell Laptop and had the first initial contact with Dell November 25th Prior to my warranty ending in February Since then I have sent it in three times only to get it back to experience the same issue within a week to one month after it was supposed to have been repairedThe initial problem was that once I correctly shut the laptop down, it would not and will not power back on, the computer gets warm on the left side near the power source port For this laptop I purchased a new battery and a new power cord and that is not the issueThey told me the first time that they had replaced some components, the second time they stated that they had replaced the motherboard, yet I still have the same problem of it not powering back onIn addition to that I have a new problem the first time they returned it my F key functions no longer workI told them that it was working before the first repairDuring the second repair, I could tell that they removed
I placed an order with a customer service representative, Abraham [redacted] , over the phone on 2/11/ My Order Confirmation Number is [redacted] I was told by Mr [redacted] that I would receive a $Dell gift card with my order and that it would be sent separately within days I never received a gift card by mail, email, or otherwise After speaking with Dell Customer Care times over the phone and sending them emails with no answers or results, I finally spoke to a supervisor today, who said that my request for a gift card was rejected because my order was not eligible for a gift card, and there was nothing he could do My order total came to $and I might not have placed that order without the promise of a $Dell gift card to offset the cost This was advertising and flat out lying by a Dell customer service representative in order to make a sale, and that's not right
Computer bought in February quit charging due to problem charge port or power supply plug inSent in computer with chargergot call about screen being cracked from Delltold me it would cost $for screenI told them it was useable with the screen that way, we also did not know why screen brokeWe were mainly concerned that there was no way to charge unit and use it as we haveI was told repairs would be made on power problem then returned with broken screenreceive unit back, same problem battery dead and power supply will not charge unitSo I call dell CSafter about hour was told that it would cost $to repair power problem because of damage to screen voided remainder of warrantyI asked for a SupervisorResponse was Supervisor told them to pass me to non-warrenty department, Non warranty department gave me the same run around and their Supervisor had them transfer me to the CS department againAfter an hour with them I was finally told they would sent me a r
On 04/25/I applied for a small business account and was approved, placed a order and even received order number for my itemsFast forward following day I received a call asking to verify my info in witch I did, nothing had changed in my company information except the business phone number in which advice them on this and gave them the new one and old oneSaid they would send me a letter in the mail note I never receivedI spent over hours on the phone with them over this and would give me a reason whyFast forward week later I was contacted by Dell sales again and was told everything was cleared up and they would reprocess my order, I said ok as long as don't have to go through it again with verification again was told everything good to goReplace the order again sent email with confirmation order ok awesome then they reared there ugly head again exactly the same thing happened again after more hours on the phone taking time away from my company and employees same old me
We bought a computer for our daughter for Christmas, mainly to play games on, but also to do homework onShe opened it up on Christmas Day, played the game we got her over the next week--and then the computer stopped workingWe called in and spent hours on hold and with tech support over the course of multiple calls until AprilThey could get the computer to boot up, then it would quit the next time I started to use itIn April they had me send it to them--it arrived back in worse shape and wouldn't do anythingSo they sent someone to replace the hard driveDidn't workSent someone to replace the hard drive AND the motherboard--didn't workPer Dell's policy you get a refurbished computer after the 3rd timeI don't think that's fair in our caseHad the thing worked a decent amount of time, okBut that's not what happenedI hope no one has to go through such frustration with a computerWe will never so much as glance at a Dell computer and will spread the word over how horri
Service Tag: [redacted] Service Request Number: [redacted] I got this laptop in for ~$ I bought extended warranty for years in for 200$ It was running fine all these daysonce in a while the laptop used to stop abruptly while playing a movie or some youtube videoBut after a while it used to start againI thought it was due to over heating The primary use of the laptop is movies and youtubeits always connected to our tv or monitori have a logitech bluetooth keyboard which I use to remotely navigatecouples of weeks back the laptop shutdown again but this time it didnt start I checked the warranty and I felt very lucky that it valid till end of Jan I sent it to dell After a week dell site showed that it is in billable holdwhen I called they said there is "spillage" ( aka liquid damage) on the laptop and warranty does not cover iti was shocked, it was always connected to tv and we are sure never spilled any liquid on iti explained the
Have a year Premium Support Service till November 11, for laptop (Dell Inspiron 15-5559) and needed power button repairSent in my Dell Laptop (service tag [redacted] ) Oct27, via Fedex Box provided by Dell; dropped off at Fedex location in Jackson, WYNovember 5, 2018, contacted Dell Premium Support and found their Houston Texas repair facility received my laptop (have email from Dell) but did not have any repair statusNovember 12, 2018, contacted by Dell that my service plan expiredWhen I called them, they could not give me any updates on my laptopInstead of providing repair status, Dell representative just wanted to sell me a new service contractNo one the sales nor technical support teams could tell when I was going to get my laptop back or if the computer will be repaired
Placed an Order Number: [redacted] for Forza Horizon 3, Ultimate Edition on Dec 20, with expected delivery date of Dec to Dec On Dec 29, when I did not receive the product I contacted Dell Support and was told that item is back ordered and they can't tell the delivery dateOn Dec I contacted Dell Care on Twitter they said they will get back to me with status in hoursWhen I did not receive anything until Jan I contacted Dell Care again and they advised to contact Dell SupportDell Customer Support has never been helpful...today on Dec I got an email from Dell support stating "This is an order status update from DellThe manufacturer has discontinued item number AThis item has been removed from your order and you will not be charged for the product"This was done without letting me knowWhenever I have contacted I have been given various reasons (back ordered, out of stock and now product has been discontinued by manufacturer) .....Please be advised that M
I ordered a graphics card from Dell.com using DFS financing on June 3rd, When I ordered it had a delivery range of 13-days When I got my confirmed order it had an estimated Delivery Date of July 8th, I inquired as to why my delivery date did not reflect the delivery range, they replied saying that they were not going to get stock until the 5th of July I accepted this The 8th of July came and went, still have not received my product My delivery estimate has been changed to 17th of July After contacting Dell again to complain, I was told that they were not going to get stock until August 5th This pushes my delivery date over months from when I ordered my item I called Dell's customer support line I was that it was first come, first serve and there was nothing they could do about it I ordered my product on June 3rd, month and days ago This does not make any sense
Dell sent ma a replacement computer because the prevous one could not be repairedAround months later this computer started having problems with the videoMore that a year had passes and Dell tech service refuse to believe what I sayingIf we can't see it here it's not real is what they would sayFinally after more than a year on this I suggested to one tech to allow me to record a video with my cell and email the video to DellOnce Dell was able to see what I was seeing I spent countless hours on the phone while Dell worked on the computerThis would include being hung up on several timesIt was like every time Dell takes control of the computer something else on the computer would stop functioningI must have sent the computer back to dell depo tomes in the last year aloneDell then tells me if the problem was not corrected they would send another computerThat didn’t happen the computer came back this last time and we were back to long hours on the phone with tec
I purchased at TV from them and they had a $dollar gift card and $ cash back for future purchaseI selected the item I wanted on November 3rd and paid different with my credit cardI then received an email stating that gift card wasn't good so I called them and was on phone for over hours them was finally told that is was taken care of that it was manually put inOn Monday I log in to find tracking number only to see that the order was still pending, so I called again was on phone for another two hours without being able to let me know what was the problemI tried to contact them on Facebook but they don't answer my messageThe TV was the same price at Best buy the only reason I bought it from Dell was for the Gift card and cash back
Computer was sent into a Dell Depot for warranty repairThe Computer was returned with cosmetic damage as well as missing mouseContacted the case representative who stated Dell Depot received the computer damaged and was already missing mouseProvided pictures that show the Computer in perfect condition without any damage(Computer was less then month old at time of sending)Pictures also showed that the mouse and keyboard were packaged together, received the keyboard so obviously they got the mouseHave not received any help from Dell and will also be filing a complaint with the Attorney General
Please read the following emails that I am adding to the commentsIn a nutshellI sent my all in computer to Dell for repair of no power through the connection of the ac adapter and the computerDell repaired my computer per their warranty policyWhen I received my computer back there was an internal crack in the LCD screen that is prohibiting to use touch screen in that area and my speakers are not working properlyI have contacted DELL numerous times to get this resolved and they claim that I the consumer caused the damage(There is a previous crack to the LCD from a previous repair this has already been dealt with)They are wanting to charge me $to repair the computer when it was not damaged at that location on the screen when it was sent to them Here are the following emails in regards to this issueI have lost my faith in them to get this taken care of at their expense being that I believe it is a shipping in an incorrect box and packaging that caused the proble
On 11/27/ordered LG 65" TV Order #: [redacted] online via dell.com Subsequently, realized I should have ordered 55" insteadCalled customer care and was told to proceed ordering 55" while he cancels the 55"In full faith, ordered with order #: [redacted] Now, for days both TVs are showing up as Confirmed and today 65" was shipped COMPLAINT: PURPOSEFUL DECEPTION BY ALL CONCERNED AGENTS: Upon calling they ALWAYS promise immediate action but NO emails confirming the same is madeEven today L-confirmed sending return authorization for 65" within hr but was NOT sentAt this point : I have no option!! Case #: [redacted] DELL SHOULD NOT BE ALLOWED TO CONDUCT SUCH DECEPTIVE BUSINESS
I had two gift e-gift cards to use and wanted to purchase LG Tone Ultra HBS-Headset - Earphones with mic - in-ear - around the next design - wireless Bluetooth - noise isolating - navy blue for $+tax for $Order Acknowledgement [redacted] , C
r [redacted] (Salesperson Name - [redacted] ) I did this through the online chat AFter a few days, I saw nothing for a shipment nor did I get a copy of the online discussion of when I ordered I contacted Dell and not only did my order not get completed for some reason but now the balances on my cards are completely removed?????? What is the problem I am constantly having to go through the Revdex.com to get things right and remedied correctly Dell needs to keep employees in the U.S because its what causes my errors every single time!!!!! My first gift card number was : [redacted] , and the 2nd one was [redacted] Totally ridiculousI want those headphone shipped ASAPDell is
I purchased a Alienware 17/RService tag DXLQSFExpress service code [redacted] I Purchased from Best Buy on 2/27/and Dell tells me I'm a liar that my warranty is 2/8/when my receipt shows different anyway my computer was diagnosed on 3/29/and was determined to have a faulty motherboard and lcd as well as track pad this was a 1/hour phone call then a few days later 3/31/tech [redacted] Tech ID [redacted] from Worldwide tech services case number [redacted] he replaced the motherboard and the lcd panel the motherboard has something stuck in the headphone jack and the laptop turn off intermittently not software related the track pad was never even gone over the screen doesn't sit flat any more and I have had nothing but horrible interaction with dell all they do is try and sell me a warranty every time I call this laptop is not even days old why not just replace the laptop that makes more sense
I did not order a computer and I am trying to get a refundThe order # is [redacted] I have emailed and spoken with [redacted] who will not give me her is number [redacted] she is located in the PhilippinesI have told them that this purchase is not valid cause I did not authorize itThey keep transferring me around and not taking care of the situationI am needing help
I have made numerous calls to Dell and no resolution I cancelled an order in February for a laptop and office software I never received anyting However they are charging me $ I have spent over two hours on the phone with them and they keep saying it is in review It is already weeks I do not have product and the order was cancelled
Purchased this Laptop in November of but did not receive it till 2-weeks later in December Since then I have had nothing but issues with the machineContacted Dell and was walked through some steps to resolve the issue temporarilyA few days went by and the machine started having the exact same issuesContact Dell to get product replaced but was told I needed to troubleshoot itI Spent the next months troubleshooting the laptop; even sent it in to Dell dispatch to have them fix itAfter months of 100s of emails, after sending in my machine to get fixed, after having to speak to numerous individuals, I was told my laptop no longer falls under the day return/replace policy and I am presented with the option to have my machine replaced for a certified refurbished laptopA refurbished laptop is priced $cheaper than what I paid for my brand new laptopWhen expressing this concern to Dell customer support member, I was met with condescending remarksI am havin
I purchased a Dell CN printer about years ago I also purchased a premium warranty with next day in house support The fax machine is leaving a line down the middle of the page I talked to a technical support person who asked me to do some trouble shooting steps They were unproductive and made the situation worse I requested a technician sent to my house as per the warranty agreement I purchased and he refused He offered to replace the printer instead, because he claims I refused trouble shooting He asked for a good call back number and then just hung up on me I have no idea what is being done to resolve this issue
I begin having issues with my Dell Laptop and had the first initial contact with Dell November 25th Prior to my warranty ending in February Since then I have sent it in three times only to get it back to experience the same issue within a week to one month after it was supposed to have been repairedThe initial problem was that once I correctly shut the laptop down, it would not and will not power back on, the computer gets warm on the left side near the power source port For this laptop I purchased a new battery and a new power cord and that is not the issueThey told me the first time that they had replaced some components, the second time they stated that they had replaced the motherboard, yet I still have the same problem of it not powering back onIn addition to that I have a new problem the first time they returned it my F key functions no longer workI told them that it was working before the first repairDuring the second repair, I could tell that they removed
I placed an order with a customer service representative, Abraham [redacted] , over the phone on 2/11/ My Order Confirmation Number is [redacted] I was told by Mr [redacted] that I would receive a $Dell gift card with my order and that it would be sent separately within days I never received a gift card by mail, email, or otherwise After speaking with Dell Customer Care times over the phone and sending them emails with no answers or results, I finally spoke to a supervisor today, who said that my request for a gift card was rejected because my order was not eligible for a gift card, and there was nothing he could do My order total came to $and I might not have placed that order without the promise of a $Dell gift card to offset the cost This was advertising and flat out lying by a Dell customer service representative in order to make a sale, and that's not right
Computer bought in February quit charging due to problem charge port or power supply plug inSent in computer with chargergot call about screen being cracked from Delltold me it would cost $for screenI told them it was useable with the screen that way, we also did not know why screen brokeWe were mainly concerned that there was no way to charge unit and use it as we haveI was told repairs would be made on power problem then returned with broken screenreceive unit back, same problem battery dead and power supply will not charge unitSo I call dell CSafter about hour was told that it would cost $to repair power problem because of damage to screen voided remainder of warrantyI asked for a SupervisorResponse was Supervisor told them to pass me to non-warrenty department, Non warranty department gave me the same run around and their Supervisor had them transfer me to the CS department againAfter an hour with them I was finally told they would sent me a r
On 04/25/I applied for a small business account and was approved, placed a order and even received order number for my itemsFast forward following day I received a call asking to verify my info in witch I did, nothing had changed in my company information except the business phone number in which advice them on this and gave them the new one and old oneSaid they would send me a letter in the mail note I never receivedI spent over hours on the phone with them over this and would give me a reason whyFast forward week later I was contacted by Dell sales again and was told everything was cleared up and they would reprocess my order, I said ok as long as don't have to go through it again with verification again was told everything good to goReplace the order again sent email with confirmation order ok awesome then they reared there ugly head again exactly the same thing happened again after more hours on the phone taking time away from my company and employees same old me
We bought a computer for our daughter for Christmas, mainly to play games on, but also to do homework onShe opened it up on Christmas Day, played the game we got her over the next week--and then the computer stopped workingWe called in and spent hours on hold and with tech support over the course of multiple calls until AprilThey could get the computer to boot up, then it would quit the next time I started to use itIn April they had me send it to them--it arrived back in worse shape and wouldn't do anythingSo they sent someone to replace the hard driveDidn't workSent someone to replace the hard drive AND the motherboard--didn't workPer Dell's policy you get a refurbished computer after the 3rd timeI don't think that's fair in our caseHad the thing worked a decent amount of time, okBut that's not what happenedI hope no one has to go through such frustration with a computerWe will never so much as glance at a Dell computer and will spread the word over how horri
Service Tag: [redacted] Service Request Number: [redacted] I got this laptop in for ~$ I bought extended warranty for years in for 200$ It was running fine all these daysonce in a while the laptop used to stop abruptly while playing a movie or some youtube videoBut after a while it used to start againI thought it was due to over heating The primary use of the laptop is movies and youtubeits always connected to our tv or monitori have a logitech bluetooth keyboard which I use to remotely navigatecouples of weeks back the laptop shutdown again but this time it didnt start I checked the warranty and I felt very lucky that it valid till end of Jan I sent it to dell After a week dell site showed that it is in billable holdwhen I called they said there is "spillage" ( aka liquid damage) on the laptop and warranty does not cover iti was shocked, it was always connected to tv and we are sure never spilled any liquid on iti explained the
Have a year Premium Support Service till November 11, for laptop (Dell Inspiron 15-5559) and needed power button repairSent in my Dell Laptop (service tag [redacted] ) Oct27, via Fedex Box provided by Dell; dropped off at Fedex location in Jackson, WYNovember 5, 2018, contacted Dell Premium Support and found their Houston Texas repair facility received my laptop (have email from Dell) but did not have any repair statusNovember 12, 2018, contacted by Dell that my service plan expiredWhen I called them, they could not give me any updates on my laptopInstead of providing repair status, Dell representative just wanted to sell me a new service contractNo one the sales nor technical support teams could tell when I was going to get my laptop back or if the computer will be repaired
Placed an Order Number: [redacted] for Forza Horizon 3, Ultimate Edition on Dec 20, with expected delivery date of Dec to Dec On Dec 29, when I did not receive the product I contacted Dell Support and was told that item is back ordered and they can't tell the delivery dateOn Dec I contacted Dell Care on Twitter they said they will get back to me with status in hoursWhen I did not receive anything until Jan I contacted Dell Care again and they advised to contact Dell SupportDell Customer Support has never been helpful...today on Dec I got an email from Dell support stating "This is an order status update from DellThe manufacturer has discontinued item number AThis item has been removed from your order and you will not be charged for the product"This was done without letting me knowWhenever I have contacted I have been given various reasons (back ordered, out of stock and now product has been discontinued by manufacturer) .....Please be advised that M