I would like an explanation as to why I needed to get a new credit card issued On June 22nd I came home to find and attempted delivery notice from FedEx As I had ordered a few things on-line I assumed this was one of them and signed the delivery release slip (FedEx [redacted] ***) The next day no delivery So I called FedEx and they stated the shipment had been recalled by the sender (Dell) I thought that was odd as none of my purchases were from Dell So we checked our main CC and found a charge of around $on it from Dell We called our credit card company who asked us to call you and try and straighten it out We called your customer support number and was on hold for over an hour so we eventually hung up At this point I figured you would realize a mistake was made and reverse the charge Well on 06/I got an e-mail from UPS stating a delivery was coming and again figured it was one of my actual purchases (UPS [redacted] ) I went and looked at the stat
I have been working with Dell for many months on issues with this computer We have done phone support several separate times; Dell sent a new keyboard; Dell did an onsite repair and replaced the motherboard and front USB port; Dell had me send it in to the depot where they did more work
This is my second time involving Revdex.com to help memy previous complaint is # [redacted] ive given many chances to Dell to fix my issue on my computer and for over a year now they have not done anything to fix itmy last complaint I ran out of time because I was out of country and had no access to internetim hoping you guys will help me as ive lost all hope in this company trying to help meive spent countless hours and lost a lot of personal and business information from re-setting my computer and having a technician come to my home only to have the same issueive given up on trying to fix the issue because whenever I talk to someone there they just give me the run aroundbefore I was considering a repair but now that I see what kind of business they run I would like a full refund for a computer/laptop that has only caused me issues
I placed an order for a Samsung TV on 10/30/2016. At the time of placing the order, I used two gift cards worth of $130 (25+105). The order was successfully placed, and my gift cards were charged and had zero balance, and my credit card was charged as well as a temporary hold. I received a confirmation email showing the charges. Since then I hadn't received any further notification until I emailed to inquire the order status. I was told in the reply that my order was canceled due to some reason. I called and a representative named [redacted] told me that there was some authorization problem with my credit card. I certainly know that there is no problem with my credit card, which is used daily. I expressed my anger and asked about the refund of the gift cards. [redacted] suggested me to place a new order since the TV's price declined further. I agreed with him, but told him that my gift cards have zero balance now even if my order was canceled. He checked a while and then told me that I
In December I purchased Dell Inspiron laptop computers About a month ago one of the laptops started making a clicking noise when the screen was opened and closed Since than, the screen has become harder to open and eventually the hinge on the right side of the laptop became loose The laptop will not close properly without bending the plastic on the back The power and wireless are also affected by the hinge being loose I have called Dell support and reported the issue I was informed that this is not covered by my year warranty and referred me to the out of warranty support I have researched online and have found several instances of people experiencing the same problem with the Inspiron laptop This is not a damage issue The laptop has not been dropped, kicked or otherwise misused or mishandled There is a flaw in the design Dell Technical Support is of no use as they insist that it is not covered by my warranty
I recently purchased numerous laptops and servers in order to redo my office, totalling almost $20,I have been using Dell for years, so by default that is where I took my businessAll was uneventful and I received all the merchandise with no issueI now decided, I wanted to purchase a laptop for my house, a simple yet solid laptop, for basic activitiesI found a Dell model I liked on sale at Microcenter.com, and decided I wanted to buy itI contacted Dell for a price match and was told I would be contacted within the next minutesA day passed and I still had not received an answerI called back the representative who I talked to and was then told that since it was on sale at MicroCenter, Dell could not price match it, due to the terms and conditionsThis was a new one to me and I looked over the pricematching's terms and conditionsIn the terms and conditions, it says, " The matched price cannot be combined with any other promotion or discount." I was told by numerous representatives that this means, any laptop on sale at another store (even one that Dell will pricematch), they cannot pricematch itThe way I understand that sentence along with the rest of the world, is that once a product has been pricematched, you cannot combine any additional Dell discountsI called again and spoke to a different representative, who proceeded to tell me, that Dell could not price match the laptop because it would cause Dell to lose money if they pricematched itIt would hurt Dells earnings and therefore they could not pricematch this one $laptopI was quite upset as I just had redone my office and had I known the service I was going to receive from Dell as soon as I needed human assistance, would be atrocious, I never would have taken my business to DellI attempted to pricematch this more than once with different representatives and was told by each representative another reason why it could not be pricematchedThe service regarding each price match was worse than the next, some of which, the representative would not email me back and I had to call his superior in order to find out what was happeningI walked into the nearest MicroCenter store to my house and purchased the laptop there A couple weeks later, I found another Dell laptop I liked at Walmart.comI was going to purchase it as a gift for my parents, yet was curious what Dell would tell me regarding pricematching thisI contacted Dell and was told they would call me back within minutesI waited and about an hour later, still not receiving a response either through email or phone call (information was provided for both), I called the representative who I spoke to earlierI was then told that Dell could not pricematch the laptop, because it was on a "clearance" sale at WalmartEven though this is a newer laptop and was advertised in the weekly circular as a regular weekly sale; Dell somehow did research and found this out to be a clearance itemI then asked the representative, if this product would be a sale (which it is), would they pricematch it? And he of course responded, that Dell wouldHe then told me that Dell has internal ways of finding out if it is a clearance sale or regular sale I received so many conflicting answers from Dell representatives that I honestly have no interest in even purchasing Dell laptops or desktops anymoreThe service I have received over the past couple weeks has been horrendous, to say the leastI hope you will take this email and use it to better the companyI hope next time I have to call Dell, it will be a pleasant experience and not feel like an experiment gone wrongPlease help the employees and representatives understand the terms and conditions correctly and not make up reasons for being unable to pricematch, such as saying, the company will lose moneyI never saw a condition ever, by any company, stating that if the company is going to lose money, we can back out of our guarantees, let alone DellI am very disappointed and upset with DellPlease help make the company better and hopefully next time I will use Dell againNext time though, I will call first to make sure that the service I receive is up to par, and not make me feel like I am dealing with someone who shouldn't be working for such a prestigious companyDell definitely has great products, but the customer service is equally importantI am now going to goto Walmart to pick up that laptop I wanted for a gift, as I was unable to purchase it at the lower price from DellI wonder how Dell treats pricematches of different companies with similar specifications as it says you do on the pricematching pageI feel bad for anyone who even tries to pricematch one of those, considering the troubles I have received trying to pricematch the same product, just from another site (which Dell is supposed to pricematch)I enjoy doing all my business in one place, unfortunately I was unable to do so in these past couple weeksOf course I can move to another company or an authorized retailer, yet I have always enjoyed purchasing from the company themselvesPlease work this situation out and help out all the consumers, so it can actually be a pleasant experience to deal with Dell
I bought a Dell Laptop over year agoIn couple months keyboard stop working and DELL changed it under first year warrantyCouple months later it stop working again but this time they didn't changed itThey said warranty finishedIt is obvious this Laptop have keyboard problemBecause same problem occur timesNow we are using wireless keyboard I boughtThan I wanted parental control but it wasn't workingI called Dell and they said warranty finished they can't helpThey said if I reinstall again it might helpBut they didn't warn me about the KeyI tried to reinstall but it didn't workBecause it's asking KeyI called DELLThey said they cant give me Key because warranty finishThey said download online with Laptop's service tag so you will not need key but it's still asking the keyIn 1,year Laptop turn to a garbage in my handI paid bunch of money for my child's school needs but now she is using I pad to finish her homeworkThat is not fairI'm buying Dell pro
Dear Revdex.com, On 11/15/I called Dell warranty support about my Dell laptop model iabout my screen getting rub marks on screen from merely shutting laptop and a hinge creaking problemI spoke with a [redacted] @ Dell support and he informed me no new laptop could be substituted for my purchased new from retailer laptop and that I had to send my laptop to Dell repair to be repairedI sent my laptop off and received it back weeks later with no screen replacement but hinge creaking repair completedThe original box with all my original paperwork and receipt was missingInstead they sent it back in a dilapidated box without my original paperwork in itDuring the repair process the original rubber feet that was on the laptop were left offI called back to them to complain and spoke with a [redacted] ***She told this was the best Dell could do for me and only a refurbished laptop could be sent to me to replace my original purchased new laptop to remedy the issueI relucta
we purchased a laptop for our daughter for Christmas and on 7-16-she picked up the laptop and got 2nd degree burns on her left forearm from the side vent on the laptop I called Dell first thing Monday morning and spoke with several agents before finally reaching somebody who could help me I spoke with [redacted] and he asked me to explain what happened and to upload any and all pictures and bills to him and he would start working the case immediately I told him I did not want the same laptop back because if it over heated this much to cause a burn I did not want to risk burning my house down with the same one He issued me a return FedEx sticker to send the laptop back so they could diagnose the problem and would call me before anything was done to the laptop I did as he asked I had not heard anything from [redacted] and to my surprise I received an email stating the laptop was in route back to me I had not heard from anybody as to what they did what was wrong or anything On
Customer Service agreed to resolve a prior incident/problem for a purchase in April by offering a 10% discount on any future order from Dell's website An email confirming this was dispatched, but was a bit too generic, so I called back a few days later and asked to speak with a Supervisor Explaining that the rep left this offer quite open-ended with no true specifics, I discussed with the Supervisor examples of problems that could arise and requested that he resubmit the offer via email including the specifics we discussed and he did Approximately a month later, I placed the order necessary to receive the offer and replied to the Supervisor's email as required with the specifics necessary for him Having not received any response after four days, I sent the email again I did receive a response from him four days later, but he made no mention of fulfilling the requested offer and focused on confirming shipping and tracking info All emails are available for review and the pho
I sent an un-damaged computer in to dell for warranty work.The computer would not boot up, but there was no physical damage.They call me and tell me the problem can be fixed, but I'll need to pay $to repair broken plastic partsI had it professionally shipped and the was no damage when it was sent
I changed my personal credentials over the internet on thee dell web siteWas able to change address , phone number and when I tried to change my email it would not let meI opened up a ticket that is still pending and was also locked out of my account from making any purchases The next morning I was able to log on and change my email and update that informationStill the account was locked so I called customer care and I asked what the issueThey connected me to thee verification departmentI asked what I was locked out of my account and was told I needed to be verifiedI gave them my new credentials that I update online but they could not find themI gave them my account number and they were able to see my accountI explained to the employee that I have recently moved and I went online to update profileHe told me he would have to verify who I was and want to call my disconnected number of the place I previously lived and I told him that I do not live thereHe asked if
Sunday 10/newpaper ad for Dell Computer for a Inspiron Desktop for $ (processor only - monitor extra price), Says offer good until 10/- 6:59a ESTDoes not say price good "while supplies last" or "columbus day only" Tried finding the item for that price on web site - not there Tried called help desk - not thereTried Chat line - finally got someone at 11:p 10/ Top of ad says "door buster deals start 10/- 11AM ET - fine print says offer valid 10-thur 10/6:59a EST I asked on Chat Line to help me order this product She checks until after midnight - then tells me the offer has expired by the product is still availble but now for $ I explained what the ad says Answer - this item is available but that price has expired Again I explained not what they advertised Was finally passed to a supervisor - who said the same thing I will call their Escalation People on the Customer Care line tomorrow but I assume will get the same answer
I sent my laptop computer to Dell during its factory warranty period on separate occasions for the exact same problemEach time it was returned to me unrepairedStill not usable after the failed repair attempts, after numerous phone calls, Dell agreed to provide a "comparable exchange" for the unitI waited and waited, and continued calling Dell every few days to inquire about the status of my computer exchangeThe promised exchange was never deliveredI was offered a "take it or leave it" from Dell, offering a 3rdrepair attemptI did not "take it.'" I have been without a usable computer now for monthsDell has not provided the service as per my warrantyThe warranty has now expired and Dell tells me I have to pay for repairs through their "out of warranty" departmentI emphatically state that the unit was sent to Dell during its factory warranty periodThe computer was never repairedDell promised an exchange computerThe promised exchange was never deliveredI spe
I received a call from a Dell employee [redacted] , his accent and slurred speech was difficult to understand but his way to resolve my problems with my lap top was to tell me to take it the nearest local techI said I am a writer and have many documents that I cannot the back-up; which is what I think I should get done before I have someone get into my personal data, and the bais another feature (among many) that does not work on this computerAlso the START button does not respond along many other problemsHe claims that my issues are wear and tear and that I could send the computer to them, but that they would just send it back since it's a year oldHis first record of my call is in SeptemberThe computer is not a year oldBut even if it were, aren't computers supposed to last longer than a year? Why would I ever spend money on a Dell again if they do NOT even last one year?
I have returned my computer to Dell three times and they tell me it has been repaired and when I get it back it still doesn't workThere is no way in Hell they fix it and on the way back to my house it screws itself upThe wireless card doesn't workI have to wire it to get internetThe last person I talked to said he would personally repair it to make sure everything was correctHis email address is [redacted] @dell.comI think they are trying to wait until the warranty has expiredI'm very tired of having to go to Fed-xIt's been in repair longer than I have been able to use itI want a new computer and a very very big apology
I purchased an Dell Alienware laptop as soon as I received it I had issue with itI called into tech support and spent countless hours on the phone trying to rectify the problem with no positive outcome they sent a tech to my house to replace the heat sinkThat fixed the first issue but there were more issues and hours more trouble shooting on the phoneLong story short after sending it in and techs coming back to my home they decided to send me a refurbished cpuNow this is the sad part, they shipped the laptop to the wrong address and it came up missing so I have to wait before they send me another laptopWhat makes this worst is that the warrenty is in my name also they have sent me my so called repiard laptop back to my address as well as sent techs out to my addressIt seems to me Dell?Alienware does not know what they are doing as they have too many departmentsOne thing that should be noted about the troubleshooting process is that it is very time consuming mine lasted a
Order number: [redacted] I ordered a computer server from Dell website on April 21, Right after placing the order, I realized that the shipping address was wrong and I called Dell service center immediatelyThe customer service got the right address from me, told me he will handle this case, and I don't need to worry about itThe ordered item was sent out on 26th and was expected to arrive on after days as I ordered shipping methodI have the name of this customer service staff However, on 4th of May which is days late than the expected arrival date, I found that the item arrived at the wrong address when I placed the order, meaning my request for changing the shipping address didn't workThe person at the wrong address didn't take the item, so it went back with the delivery personI called Dell service center again, the same staff picked up my call and told me the only option I have is to wait for another business days to receive a replacement itemI asked to speak
I purchased a laptop in November of through Dell.com and started having issues either it about months ago where the laptop would spontaneously shutdown after a blue screenI contacted support and after spending over hours with various support staff sent the laptop in for further inspection because no one I spoke to over the phone could resolve the issueDell had my laptop for over a week and came back with a supposed issue with a power cord, which was replaced and my laptop returnedMind you this is after having to system restore the laptop several timesA couple of weeks after receiving the laptop back the old issue resurfaces so I again contact support and I'm asked once again to ship it in I do so only to have someone contact me several days later telling me that the issue is 3rd party memory which is after market so I have to pay for the repairsA) I've never opened the case to this laptop and anything on it was installed by Dell, B) the only company to have the l
I purchased a Dell Inspirion less than a year agoRecently, I'd begun having issues with it restarting automatically when it went into sleep modeSaturday, Apr 16, I decided to reboot it to see if that would solve the issueIt didn'tIn fact, it made it worseThe computer would no longer boot upI tried troubleshooting using all of the options provided on the laptop, to no availI contacted Dell and they ran tests remotely and determined that the hard drive was corruptedThey informed me that I was still under warranty until Apr and that I could return the machine to them for a new hard driveI asked the customer service rep I was speaking with about getting the information off the drive and she told me that I would need to contact Dell Support and they could walk me through it, though there would be a chargeFortunately, once upon a time I was a computer tech for the Air Force so I was able to remove the hard drive myself, hook it up to a SAPTA-2-USB connector, an
I would like an explanation as to why I needed to get a new credit card issued On June 22nd I came home to find and attempted delivery notice from FedEx As I had ordered a few things on-line I assumed this was one of them and signed the delivery release slip (FedEx [redacted] ***) The next day no delivery So I called FedEx and they stated the shipment had been recalled by the sender (Dell) I thought that was odd as none of my purchases were from Dell So we checked our main CC and found a charge of around $on it from Dell We called our credit card company who asked us to call you and try and straighten it out We called your customer support number and was on hold for over an hour so we eventually hung up At this point I figured you would realize a mistake was made and reverse the charge Well on 06/I got an e-mail from UPS stating a delivery was coming and again figured it was one of my actual purchases (UPS [redacted] ) I went and looked at the stat
I have been working with Dell for many months on issues with this computer We have done phone support several separate times; Dell sent a new keyboard; Dell did an onsite repair and replaced the motherboard and front USB port; Dell had me send it in to the depot where they did more work
This is my second time involving Revdex.com to help memy previous complaint is # [redacted] ive given many chances to Dell to fix my issue on my computer and for over a year now they have not done anything to fix itmy last complaint I ran out of time because I was out of country and had no access to internetim hoping you guys will help me as ive lost all hope in this company trying to help meive spent countless hours and lost a lot of personal and business information from re-setting my computer and having a technician come to my home only to have the same issueive given up on trying to fix the issue because whenever I talk to someone there they just give me the run aroundbefore I was considering a repair but now that I see what kind of business they run I would like a full refund for a computer/laptop that has only caused me issues
I placed an order for a Samsung TV on 10/30/2016. At the time of placing the order, I used two gift cards worth of $130 (25+105). The order was successfully placed, and my gift cards were charged and had zero balance, and my credit card was charged as well as a temporary hold. I received a confirmation email showing the charges. Since then I hadn't received any further notification until I emailed to inquire the order status. I was told in the reply that my order was canceled due to some reason. I called and a representative named [redacted] told me that there was some authorization problem with my credit card. I certainly know that there is no problem with my credit card, which is used daily. I expressed my anger and asked about the refund of the gift cards. [redacted] suggested me to place a new order since the TV's price declined further. I agreed with him, but told him that my gift cards have zero balance now even if my order was canceled. He checked a while and then told me that I
In December I purchased Dell Inspiron laptop computers About a month ago one of the laptops started making a clicking noise when the screen was opened and closed Since than, the screen has become harder to open and eventually the hinge on the right side of the laptop became loose The laptop will not close properly without bending the plastic on the back The power and wireless are also affected by the hinge being loose I have called Dell support and reported the issue I was informed that this is not covered by my year warranty and referred me to the out of warranty support I have researched online and have found several instances of people experiencing the same problem with the Inspiron laptop This is not a damage issue The laptop has not been dropped, kicked or otherwise misused or mishandled There is a flaw in the design Dell Technical Support is of no use as they insist that it is not covered by my warranty
I recently purchased numerous laptops and servers in order to redo my office, totalling almost $20,I have been using Dell for years, so by default that is where I took my businessAll was uneventful and I received all the merchandise with no issueI now decided, I wanted to purchase a laptop for my house, a simple yet solid laptop, for basic activitiesI found a Dell model I liked on sale at Microcenter.com, and decided I wanted to buy itI contacted Dell for a price match and was told I would be contacted within the next minutesA day passed and I still had not received an answerI called back the representative who I talked to and was then told that since it was on sale at MicroCenter, Dell could not price match it, due to the terms and conditionsThis was a new one to me and I looked over the pricematching's terms and conditionsIn the terms and conditions, it says, " The matched price cannot be combined with any other promotion or discount." I was told by numerous representatives that this means, any laptop on sale at another store (even one that Dell will pricematch), they cannot pricematch itThe way I understand that sentence along with the rest of the world, is that once a product has been pricematched, you cannot combine any additional Dell discountsI called again and spoke to a different representative, who proceeded to tell me, that Dell could not price match the laptop because it would cause Dell to lose money if they pricematched itIt would hurt Dells earnings and therefore they could not pricematch this one $laptopI was quite upset as I just had redone my office and had I known the service I was going to receive from Dell as soon as I needed human assistance, would be atrocious, I never would have taken my business to DellI attempted to pricematch this more than once with different representatives and was told by each representative another reason why it could not be pricematchedThe service regarding each price match was worse than the next, some of which, the representative would not email me back and I had to call his superior in order to find out what was happeningI walked into the nearest MicroCenter store to my house and purchased the laptop there A couple weeks later, I found another Dell laptop I liked at Walmart.comI was going to purchase it as a gift for my parents, yet was curious what Dell would tell me regarding pricematching thisI contacted Dell and was told they would call me back within minutesI waited and about an hour later, still not receiving a response either through email or phone call (information was provided for both), I called the representative who I spoke to earlierI was then told that Dell could not pricematch the laptop, because it was on a "clearance" sale at WalmartEven though this is a newer laptop and was advertised in the weekly circular as a regular weekly sale; Dell somehow did research and found this out to be a clearance itemI then asked the representative, if this product would be a sale (which it is), would they pricematch it? And he of course responded, that Dell wouldHe then told me that Dell has internal ways of finding out if it is a clearance sale or regular sale I received so many conflicting answers from Dell representatives that I honestly have no interest in even purchasing Dell laptops or desktops anymoreThe service I have received over the past couple weeks has been horrendous, to say the leastI hope you will take this email and use it to better the companyI hope next time I have to call Dell, it will be a pleasant experience and not feel like an experiment gone wrongPlease help the employees and representatives understand the terms and conditions correctly and not make up reasons for being unable to pricematch, such as saying, the company will lose moneyI never saw a condition ever, by any company, stating that if the company is going to lose money, we can back out of our guarantees, let alone DellI am very disappointed and upset with DellPlease help make the company better and hopefully next time I will use Dell againNext time though, I will call first to make sure that the service I receive is up to par, and not make me feel like I am dealing with someone who shouldn't be working for such a prestigious companyDell definitely has great products, but the customer service is equally importantI am now going to goto Walmart to pick up that laptop I wanted for a gift, as I was unable to purchase it at the lower price from DellI wonder how Dell treats pricematches of different companies with similar specifications as it says you do on the pricematching pageI feel bad for anyone who even tries to pricematch one of those, considering the troubles I have received trying to pricematch the same product, just from another site (which Dell is supposed to pricematch)I enjoy doing all my business in one place, unfortunately I was unable to do so in these past couple weeksOf course I can move to another company or an authorized retailer, yet I have always enjoyed purchasing from the company themselvesPlease work this situation out and help out all the consumers, so it can actually be a pleasant experience to deal with Dell
I bought a Dell Laptop over year agoIn couple months keyboard stop working and DELL changed it under first year warrantyCouple months later it stop working again but this time they didn't changed itThey said warranty finishedIt is obvious this Laptop have keyboard problemBecause same problem occur timesNow we are using wireless keyboard I boughtThan I wanted parental control but it wasn't workingI called Dell and they said warranty finished they can't helpThey said if I reinstall again it might helpBut they didn't warn me about the KeyI tried to reinstall but it didn't workBecause it's asking KeyI called DELLThey said they cant give me Key because warranty finishThey said download online with Laptop's service tag so you will not need key but it's still asking the keyIn 1,year Laptop turn to a garbage in my handI paid bunch of money for my child's school needs but now she is using I pad to finish her homeworkThat is not fairI'm buying Dell pro
Dear Revdex.com, On 11/15/I called Dell warranty support about my Dell laptop model iabout my screen getting rub marks on screen from merely shutting laptop and a hinge creaking problemI spoke with a [redacted] @ Dell support and he informed me no new laptop could be substituted for my purchased new from retailer laptop and that I had to send my laptop to Dell repair to be repairedI sent my laptop off and received it back weeks later with no screen replacement but hinge creaking repair completedThe original box with all my original paperwork and receipt was missingInstead they sent it back in a dilapidated box without my original paperwork in itDuring the repair process the original rubber feet that was on the laptop were left offI called back to them to complain and spoke with a [redacted] ***She told this was the best Dell could do for me and only a refurbished laptop could be sent to me to replace my original purchased new laptop to remedy the issueI relucta
we purchased a laptop for our daughter for Christmas and on 7-16-she picked up the laptop and got 2nd degree burns on her left forearm from the side vent on the laptop I called Dell first thing Monday morning and spoke with several agents before finally reaching somebody who could help me I spoke with [redacted] and he asked me to explain what happened and to upload any and all pictures and bills to him and he would start working the case immediately I told him I did not want the same laptop back because if it over heated this much to cause a burn I did not want to risk burning my house down with the same one He issued me a return FedEx sticker to send the laptop back so they could diagnose the problem and would call me before anything was done to the laptop I did as he asked I had not heard anything from [redacted] and to my surprise I received an email stating the laptop was in route back to me I had not heard from anybody as to what they did what was wrong or anything On
Customer Service agreed to resolve a prior incident/problem for a purchase in April by offering a 10% discount on any future order from Dell's website An email confirming this was dispatched, but was a bit too generic, so I called back a few days later and asked to speak with a Supervisor Explaining that the rep left this offer quite open-ended with no true specifics, I discussed with the Supervisor examples of problems that could arise and requested that he resubmit the offer via email including the specifics we discussed and he did Approximately a month later, I placed the order necessary to receive the offer and replied to the Supervisor's email as required with the specifics necessary for him Having not received any response after four days, I sent the email again I did receive a response from him four days later, but he made no mention of fulfilling the requested offer and focused on confirming shipping and tracking info All emails are available for review and the pho
I sent an un-damaged computer in to dell for warranty work.The computer would not boot up, but there was no physical damage.They call me and tell me the problem can be fixed, but I'll need to pay $to repair broken plastic partsI had it professionally shipped and the was no damage when it was sent
I changed my personal credentials over the internet on thee dell web siteWas able to change address , phone number and when I tried to change my email it would not let meI opened up a ticket that is still pending and was also locked out of my account from making any purchases The next morning I was able to log on and change my email and update that informationStill the account was locked so I called customer care and I asked what the issueThey connected me to thee verification departmentI asked what I was locked out of my account and was told I needed to be verifiedI gave them my new credentials that I update online but they could not find themI gave them my account number and they were able to see my accountI explained to the employee that I have recently moved and I went online to update profileHe told me he would have to verify who I was and want to call my disconnected number of the place I previously lived and I told him that I do not live thereHe asked if
Sunday 10/newpaper ad for Dell Computer for a Inspiron Desktop for $ (processor only - monitor extra price), Says offer good until 10/- 6:59a ESTDoes not say price good "while supplies last" or "columbus day only" Tried finding the item for that price on web site - not there Tried called help desk - not thereTried Chat line - finally got someone at 11:p 10/ Top of ad says "door buster deals start 10/- 11AM ET - fine print says offer valid 10-thur 10/6:59a EST I asked on Chat Line to help me order this product She checks until after midnight - then tells me the offer has expired by the product is still availble but now for $ I explained what the ad says Answer - this item is available but that price has expired Again I explained not what they advertised Was finally passed to a supervisor - who said the same thing I will call their Escalation People on the Customer Care line tomorrow but I assume will get the same answer
I sent my laptop computer to Dell during its factory warranty period on separate occasions for the exact same problemEach time it was returned to me unrepairedStill not usable after the failed repair attempts, after numerous phone calls, Dell agreed to provide a "comparable exchange" for the unitI waited and waited, and continued calling Dell every few days to inquire about the status of my computer exchangeThe promised exchange was never deliveredI was offered a "take it or leave it" from Dell, offering a 3rdrepair attemptI did not "take it.'" I have been without a usable computer now for monthsDell has not provided the service as per my warrantyThe warranty has now expired and Dell tells me I have to pay for repairs through their "out of warranty" departmentI emphatically state that the unit was sent to Dell during its factory warranty periodThe computer was never repairedDell promised an exchange computerThe promised exchange was never deliveredI spe
I received a call from a Dell employee [redacted] , his accent and slurred speech was difficult to understand but his way to resolve my problems with my lap top was to tell me to take it the nearest local techI said I am a writer and have many documents that I cannot the back-up; which is what I think I should get done before I have someone get into my personal data, and the bais another feature (among many) that does not work on this computerAlso the START button does not respond along many other problemsHe claims that my issues are wear and tear and that I could send the computer to them, but that they would just send it back since it's a year oldHis first record of my call is in SeptemberThe computer is not a year oldBut even if it were, aren't computers supposed to last longer than a year? Why would I ever spend money on a Dell again if they do NOT even last one year?
I have returned my computer to Dell three times and they tell me it has been repaired and when I get it back it still doesn't workThere is no way in Hell they fix it and on the way back to my house it screws itself upThe wireless card doesn't workI have to wire it to get internetThe last person I talked to said he would personally repair it to make sure everything was correctHis email address is [redacted] @dell.comI think they are trying to wait until the warranty has expiredI'm very tired of having to go to Fed-xIt's been in repair longer than I have been able to use itI want a new computer and a very very big apology
I purchased an Dell Alienware laptop as soon as I received it I had issue with itI called into tech support and spent countless hours on the phone trying to rectify the problem with no positive outcome they sent a tech to my house to replace the heat sinkThat fixed the first issue but there were more issues and hours more trouble shooting on the phoneLong story short after sending it in and techs coming back to my home they decided to send me a refurbished cpuNow this is the sad part, they shipped the laptop to the wrong address and it came up missing so I have to wait before they send me another laptopWhat makes this worst is that the warrenty is in my name also they have sent me my so called repiard laptop back to my address as well as sent techs out to my addressIt seems to me Dell?Alienware does not know what they are doing as they have too many departmentsOne thing that should be noted about the troubleshooting process is that it is very time consuming mine lasted a
Order number: [redacted] I ordered a computer server from Dell website on April 21, Right after placing the order, I realized that the shipping address was wrong and I called Dell service center immediatelyThe customer service got the right address from me, told me he will handle this case, and I don't need to worry about itThe ordered item was sent out on 26th and was expected to arrive on after days as I ordered shipping methodI have the name of this customer service staff However, on 4th of May which is days late than the expected arrival date, I found that the item arrived at the wrong address when I placed the order, meaning my request for changing the shipping address didn't workThe person at the wrong address didn't take the item, so it went back with the delivery personI called Dell service center again, the same staff picked up my call and told me the only option I have is to wait for another business days to receive a replacement itemI asked to speak
I purchased a laptop in November of through Dell.com and started having issues either it about months ago where the laptop would spontaneously shutdown after a blue screenI contacted support and after spending over hours with various support staff sent the laptop in for further inspection because no one I spoke to over the phone could resolve the issueDell had my laptop for over a week and came back with a supposed issue with a power cord, which was replaced and my laptop returnedMind you this is after having to system restore the laptop several timesA couple of weeks after receiving the laptop back the old issue resurfaces so I again contact support and I'm asked once again to ship it in I do so only to have someone contact me several days later telling me that the issue is 3rd party memory which is after market so I have to pay for the repairsA) I've never opened the case to this laptop and anything on it was installed by Dell, B) the only company to have the l
I purchased a Dell Inspirion less than a year agoRecently, I'd begun having issues with it restarting automatically when it went into sleep modeSaturday, Apr 16, I decided to reboot it to see if that would solve the issueIt didn'tIn fact, it made it worseThe computer would no longer boot upI tried troubleshooting using all of the options provided on the laptop, to no availI contacted Dell and they ran tests remotely and determined that the hard drive was corruptedThey informed me that I was still under warranty until Apr and that I could return the machine to them for a new hard driveI asked the customer service rep I was speaking with about getting the information off the drive and she told me that I would need to contact Dell Support and they could walk me through it, though there would be a chargeFortunately, once upon a time I was a computer tech for the Air Force so I was able to remove the hard drive myself, hook it up to a SAPTA-2-USB connector, an