to whom it may concern, I purchase a Dell Desk Top Coumpter Tower on May 13,and due to my husband still using our old hime tower for school I did not set up the new Dell tower until DecemberAnd when I set it up it worked for a few weeks and then I called Dell customer service on December 10, to get help and fine out why it was not workingThe representative asked me for the express code that is on the top of the towerI then explain that when I turned the computer on it would not take me to my menu it kept asking me for my password, and after trying to put it in a couple of timesI got in but it took me to a screen that had about options which was pick a different operating system or restart my computer or go to volume 3.Then the person I was speaking with was a Mr [redacted] then he explain that Dell could send me a thumb drive which would cost me dollar's and when I receive it to call back and they would inset the drives which would cost me dollar's
We purchased a TServer on November 1, 2017, to replace an older smaller server We received the server and had it installed and our software added by a technical company (which took a few hours) After adding our needed software that we use daily, we attempted to back up the server, on and off site The off site back up was successful but the on-site back up was not Our back up company contacted us numerous times back and forth that it was recognizing something but unable to continue the on site back up They told us we needed a new on site back up and sent it, after further review, we realized that it was under warranty and filed a claim Once we received a new on site back up we called the back up company to set it up, again, he was unable to back it up We then started face-timing so he could see everything that was being done After trying a few more times, he asked us to plug the back up into one of the back ports and was immediately successfulWe were told the front
Warranty Deptof Dell incsold a warranty promising complete premium support for any and all issues which occur with my laptop in the next three years, including hardware, software, data recovery and accidental repair issuesThe warranty document states that accidental repair issues are only repairable once per FY year, whereas the repair agent stated explicitly that any and all issues would be taken care of
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is [redacted] The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
I purchased a 2nlaptop/tablet on 1/5/from [redacted] via chatI also purchased an additional accident warrantyTotaling $I have never had in my possession a working 2nsince that purchaseThey have sent my the wrong product or a broken product times in the last months I want to return the unit I have for a full refund of the $ Dell refuses I have over emails covering all that I have gone throughIn addition I have spent countless hours on the phone with many Dell representativesI even have a twitter message exchange with @dellcares I have not received what I purchased
December I accepted an offer from Dell for service on my computer for three yearsThe cos was $I later changed my mind and emailed Dell to cancel the orderI was told to call another department to have the order cancelledI called the number several times, each time I was put on hold for a long period of time until the battery in my phone diedEach time I informed Dell by emailIn January they said a ticket for cancellation had been issuedMarch I emailed Dell again, the charge had not been removedThey called me and said the charge would be removed in 3-daysAs of my April bill I have not received a refund plus they charged me $late fee and my payment was on timeThey also wanted to charge me $for errors they said they received from my computer but they demanded a Master Card or a VisaI refusedAs it stands I am covered for repairs so why are they asking for more money and why didn't they charge my Dell account? I would like answers
Bought a laptop in Febuary has had issues with said laptop from week one has repeatedly been worked on by Dell techs even been serviced by a Dell tech at my home did not resolve the issue and had to send the laptop to Texas for more workthis still did not resolve the issuewas told by Dell that they would exchange the laptop with used refurbished systemI refused
I have a late Alienware RlaptopI spent about 2k on this laptopI have also purchased an Alienware R3, Alienware M18x R1, Dell XPS 9100, Dell, XPS Gen 3, Dell XPS 1530, and alot of peripheralsMy Alienware service code is [redacted] After upgrading to firmware, my laptop failed a few weeks afterwardsIt wont turn on or chargeIn the past, I had an overheating laptop but nothing was done from your team to contact me back to resolve this issueIt was later identified that the design of the Alienware Rthermal design was changed but nothing was done to my laptopI believe this issue in conjunction with the new bios updated caused my computer to failIt is out of warranty now, but everything hints at a bad thermal design with a possible issue with the bios updated which has bricked other laptops
as of August 15th, , I have been having issues with DELL honoring their Warranty agreement first it was honoring it , ALL togather, which was resolved after I contacted Revdex.com, now its DELL just putting me on endless holds, transfering me from one department, to another, to another., etcand again with endless holds the issue I have now, is a very simple one, and relates to the one from 8/15/ when a second DELL technician visited my apartment, to fix my Mouse Pad issue, he forgot or disregarded , to screw ALL the screws , of my back panel of my Dell XPS laptop since I rarely move my laptop, I didn't notice this issue until about two weeks ego since then I have tried contacting DELL directly numerous times, with no help, and an endless and never ending holds and musical chairs of departments this is a nothing problem, all I need is THREE SCREWS , for my back panel, I don't even need a technician to come over, and I can do it myself but DELL fro some reason is m
In early November my parents purchased a dell inspirion 2-in-as a Christmas gift for me, which I didn’t receive until Christmas Eve, obviously well past days When my Mother made the purchase she also purchased a year subscription of Microsoft Office, however the unit was shipped without the product key So, when I got the unit a month after initial purchase I signed up for a free 30-day trial and when that ran out I realized that I needed the product key so I thought that it would be an easy fix and I would be able to just call dell and let them know that I needed the product key I was told that they didn’t have it and that they suggested that I call Microsoft, and of course when I called Microsoft they told me that I have to call dell, so I just got caught in a perpetual loop which I couldn’t get out of with each of them pointing the finger at the other one Evidently dell is capable of selling products for Microsoft but not supporting them, I can only assume th
Purchased a business computer from Dell on July Was told the state sales tax paid would be refunded within weeks Provided the sales representative with all State Exempt sales documents Never heard anything from Dell days later, I contact Dell and I am told I needed to file additional documents I did It has been another days and I have still not heard from Dell I have tried to contact them twice since and received no responses My Customer# is [redacted] and my DPID# is [redacted]
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
I bought a laptop from Dell around December 20, I paid for the laptop with two different payment methods, 1,with my Dell Credit account and 1,with a personal Master Card I received a defective laptop and Dell agreed for me to return it, which I did following Dell instructionsThe laptop was returned before the end of December After I returned the laptop I received only a partial credit from DellI received a credit of 1,into my Dell Credit account, but I never received a credit for 1,into my Master CardI have called Dell countless times and have been constantly transferred without any one fixing the issueDell has had my money for more than three months now
Sales team is unable to deliver on the committed transaction and unpleasant experience throughout the process.Please pass message to Dell: Hi Management Team, Re: Order # [redacted] My name is [redacted] ***, and I just wanted to express my unpleasant experience with the level of service I have received from your customer service / sales team so far. From a timeline of event: 1) Nov 24th, 2017 (12:30PM EST) – I have placed an order for Samsung 65 Inch 4K Ultra HD Smart TV - UN65MU6290F and understand from the transaction that the shipping date would be 3-5 business days and no-where on the screen or invoice did it state the product was in backorder or such, I gave you guys my business and was absolutely confident in your sales team to deliver the product. My other option was to simply purchase it at Best Buy Canada for the exact same price point for the exact same TV during Black Friday, which in hindsight would’ve been a much better option for my family. 2) Nov 28th, 2017 (4:55PM
I bought a Laptop in www.dell.com JanThe order number is [redacted] and I had paid and been charged $via my AE credit card with last four digits This order had been shipped via Fedex and track number is [redacted] and the ship address is [redacted] but this shipment had been returned by Dell when it transfer to Fedex of [redacted] and shipment not delivery to my ship address this shipment had complete this return and sign by Dell Now, I pay $for nothingDell not send shipment to me and reject refund my money I had tried to contact Chat help and ###-###-#### and [redacted] .All agent of dell told me they can not solve this issue and request me to other department of dellanother dell departmet told me same .I had contact many many times!! I believe no one of dell can help me and solve this issue SO, I PAID $to DELLDell not send anything to me and not refund to me!!!!! Pls help me!!! Thank you very much
Contacted Dell last week because laptop would not charge After running all the diagnostic testing, I was told to send the computer back They sent me a label via email that has no barcodes on it Second, the next day I received an email stating a box would be sent to my home for shipping I have waited one week and since no box was delivered, I contacted Dell Each time the reference number was given ( [redacted] ) and each time I got the run around Transferred several different times and each time, the representative knew less than the previous one Finally, I learned no box was being sent Now I have a box and it is ready to ship and not one of the four people I spoke to can give me any information Totally frustrating I was told my warranty expired but after researching, I realized the laptop was purchased last February It is my opinion, they are trying to delay the repair so I will be responsible
I purchased a Dell computer and it keeps freezing up on while on lineIt is still under warranty and they have been unable to resolve the issue despite my spending over hours on the phone with their customer supportThey have escalated the issue to [redacted] * [redacted] Dell | Advanced Resolution Group Phone + [redacted] She has made appointments to call me but has not kept them and she is unreachable despite sending me her work hours of 10:am - 6:pm CST Monday to Friday
On 9/22/we ordered computers from Dell with a promise date of 09/27/After waiting weeks past the promised delivery date, the order for one of the computers had to be cancelled because we were leaving the countryThe remaining computer was delivered on 10/03/Due to the timing and the missed delivery date by Dell, the computer sat in a box unused for one month while I was out of the countryUpon returning to the US, I proceeded to set up the new computer and discovered that the screen intermittently flashed on and offI contacted tech support on 11/19/(one month and days after receiving the order), they walked me through reinstalling the operating system, but the issue persistedI have since contacted Dell via phone and email multiple times in the last weeks (approximately hours on phone and email)On November 30th I spoke with [redacted] _ [redacted] @dell.com, who assured me that the case would be escalated to the "Exceptions" department
Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # [redacted] after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in Service Request Number: [redacted] were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to [redacted] employee number [redacted] who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
We returned a laptop that was purchase on a Dell Financial Services account Dell received the returned merchandise on March 7, The return was properly authorized with a return authorization number from Dell After numerous phone calls inquiring the status of the return I could get no answer I took to facebook and complained on April I got an immediate response saying that they would look in to it and get back to me in 2-business days A whole week later, I was contacted and told that a credit was processed Now to the Dell Financial Services account On April I contacted Dell Financial Services who indicated that there was no credit on file and transfered me back to Dell Customer Support Dell Customer support indicated that there was a credit processed and that I needed to speak with Dell Financial Services So, I called back to Dell Financial Services This time, after minutes of a series of holds, I was told that there was a credit of $1,and that
to whom it may concern, I purchase a Dell Desk Top Coumpter Tower on May 13,and due to my husband still using our old hime tower for school I did not set up the new Dell tower until DecemberAnd when I set it up it worked for a few weeks and then I called Dell customer service on December 10, to get help and fine out why it was not workingThe representative asked me for the express code that is on the top of the towerI then explain that when I turned the computer on it would not take me to my menu it kept asking me for my password, and after trying to put it in a couple of timesI got in but it took me to a screen that had about options which was pick a different operating system or restart my computer or go to volume 3.Then the person I was speaking with was a Mr [redacted] then he explain that Dell could send me a thumb drive which would cost me dollar's and when I receive it to call back and they would inset the drives which would cost me dollar's
We purchased a TServer on November 1, 2017, to replace an older smaller server We received the server and had it installed and our software added by a technical company (which took a few hours) After adding our needed software that we use daily, we attempted to back up the server, on and off site The off site back up was successful but the on-site back up was not Our back up company contacted us numerous times back and forth that it was recognizing something but unable to continue the on site back up They told us we needed a new on site back up and sent it, after further review, we realized that it was under warranty and filed a claim Once we received a new on site back up we called the back up company to set it up, again, he was unable to back it up We then started face-timing so he could see everything that was being done After trying a few more times, he asked us to plug the back up into one of the back ports and was immediately successfulWe were told the front
Warranty Deptof Dell incsold a warranty promising complete premium support for any and all issues which occur with my laptop in the next three years, including hardware, software, data recovery and accidental repair issuesThe warranty document states that accidental repair issues are only repairable once per FY year, whereas the repair agent stated explicitly that any and all issues would be taken care of
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is [redacted] The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
I purchased a 2nlaptop/tablet on 1/5/from [redacted] via chatI also purchased an additional accident warrantyTotaling $I have never had in my possession a working 2nsince that purchaseThey have sent my the wrong product or a broken product times in the last months I want to return the unit I have for a full refund of the $ Dell refuses I have over emails covering all that I have gone throughIn addition I have spent countless hours on the phone with many Dell representativesI even have a twitter message exchange with @dellcares I have not received what I purchased
December I accepted an offer from Dell for service on my computer for three yearsThe cos was $I later changed my mind and emailed Dell to cancel the orderI was told to call another department to have the order cancelledI called the number several times, each time I was put on hold for a long period of time until the battery in my phone diedEach time I informed Dell by emailIn January they said a ticket for cancellation had been issuedMarch I emailed Dell again, the charge had not been removedThey called me and said the charge would be removed in 3-daysAs of my April bill I have not received a refund plus they charged me $late fee and my payment was on timeThey also wanted to charge me $for errors they said they received from my computer but they demanded a Master Card or a VisaI refusedAs it stands I am covered for repairs so why are they asking for more money and why didn't they charge my Dell account? I would like answers
Bought a laptop in Febuary has had issues with said laptop from week one has repeatedly been worked on by Dell techs even been serviced by a Dell tech at my home did not resolve the issue and had to send the laptop to Texas for more workthis still did not resolve the issuewas told by Dell that they would exchange the laptop with used refurbished systemI refused
I have a late Alienware RlaptopI spent about 2k on this laptopI have also purchased an Alienware R3, Alienware M18x R1, Dell XPS 9100, Dell, XPS Gen 3, Dell XPS 1530, and alot of peripheralsMy Alienware service code is [redacted] After upgrading to firmware, my laptop failed a few weeks afterwardsIt wont turn on or chargeIn the past, I had an overheating laptop but nothing was done from your team to contact me back to resolve this issueIt was later identified that the design of the Alienware Rthermal design was changed but nothing was done to my laptopI believe this issue in conjunction with the new bios updated caused my computer to failIt is out of warranty now, but everything hints at a bad thermal design with a possible issue with the bios updated which has bricked other laptops
as of August 15th, , I have been having issues with DELL honoring their Warranty agreement first it was honoring it , ALL togather, which was resolved after I contacted Revdex.com, now its DELL just putting me on endless holds, transfering me from one department, to another, to another., etcand again with endless holds the issue I have now, is a very simple one, and relates to the one from 8/15/ when a second DELL technician visited my apartment, to fix my Mouse Pad issue, he forgot or disregarded , to screw ALL the screws , of my back panel of my Dell XPS laptop since I rarely move my laptop, I didn't notice this issue until about two weeks ego since then I have tried contacting DELL directly numerous times, with no help, and an endless and never ending holds and musical chairs of departments this is a nothing problem, all I need is THREE SCREWS , for my back panel, I don't even need a technician to come over, and I can do it myself but DELL fro some reason is m
In early November my parents purchased a dell inspirion 2-in-as a Christmas gift for me, which I didn’t receive until Christmas Eve, obviously well past days When my Mother made the purchase she also purchased a year subscription of Microsoft Office, however the unit was shipped without the product key So, when I got the unit a month after initial purchase I signed up for a free 30-day trial and when that ran out I realized that I needed the product key so I thought that it would be an easy fix and I would be able to just call dell and let them know that I needed the product key I was told that they didn’t have it and that they suggested that I call Microsoft, and of course when I called Microsoft they told me that I have to call dell, so I just got caught in a perpetual loop which I couldn’t get out of with each of them pointing the finger at the other one Evidently dell is capable of selling products for Microsoft but not supporting them, I can only assume th
Purchased a business computer from Dell on July Was told the state sales tax paid would be refunded within weeks Provided the sales representative with all State Exempt sales documents Never heard anything from Dell days later, I contact Dell and I am told I needed to file additional documents I did It has been another days and I have still not heard from Dell I have tried to contact them twice since and received no responses My Customer# is [redacted] and my DPID# is [redacted]
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
I bought a laptop from Dell around December 20, I paid for the laptop with two different payment methods, 1,with my Dell Credit account and 1,with a personal Master Card I received a defective laptop and Dell agreed for me to return it, which I did following Dell instructionsThe laptop was returned before the end of December After I returned the laptop I received only a partial credit from DellI received a credit of 1,into my Dell Credit account, but I never received a credit for 1,into my Master CardI have called Dell countless times and have been constantly transferred without any one fixing the issueDell has had my money for more than three months now
Sales team is unable to deliver on the committed transaction and unpleasant experience throughout the process.Please pass message to Dell: Hi Management Team, Re: Order # [redacted] My name is [redacted] ***, and I just wanted to express my unpleasant experience with the level of service I have received from your customer service / sales team so far. From a timeline of event: 1) Nov 24th, 2017 (12:30PM EST) – I have placed an order for Samsung 65 Inch 4K Ultra HD Smart TV - UN65MU6290F and understand from the transaction that the shipping date would be 3-5 business days and no-where on the screen or invoice did it state the product was in backorder or such, I gave you guys my business and was absolutely confident in your sales team to deliver the product. My other option was to simply purchase it at Best Buy Canada for the exact same price point for the exact same TV during Black Friday, which in hindsight would’ve been a much better option for my family. 2) Nov 28th, 2017 (4:55PM
I bought a Laptop in www.dell.com JanThe order number is [redacted] and I had paid and been charged $via my AE credit card with last four digits This order had been shipped via Fedex and track number is [redacted] and the ship address is [redacted] but this shipment had been returned by Dell when it transfer to Fedex of [redacted] and shipment not delivery to my ship address this shipment had complete this return and sign by Dell Now, I pay $for nothingDell not send shipment to me and reject refund my money I had tried to contact Chat help and ###-###-#### and [redacted] .All agent of dell told me they can not solve this issue and request me to other department of dellanother dell departmet told me same .I had contact many many times!! I believe no one of dell can help me and solve this issue SO, I PAID $to DELLDell not send anything to me and not refund to me!!!!! Pls help me!!! Thank you very much
Contacted Dell last week because laptop would not charge After running all the diagnostic testing, I was told to send the computer back They sent me a label via email that has no barcodes on it Second, the next day I received an email stating a box would be sent to my home for shipping I have waited one week and since no box was delivered, I contacted Dell Each time the reference number was given ( [redacted] ) and each time I got the run around Transferred several different times and each time, the representative knew less than the previous one Finally, I learned no box was being sent Now I have a box and it is ready to ship and not one of the four people I spoke to can give me any information Totally frustrating I was told my warranty expired but after researching, I realized the laptop was purchased last February It is my opinion, they are trying to delay the repair so I will be responsible
I purchased a Dell computer and it keeps freezing up on while on lineIt is still under warranty and they have been unable to resolve the issue despite my spending over hours on the phone with their customer supportThey have escalated the issue to [redacted] * [redacted] Dell | Advanced Resolution Group Phone + [redacted] She has made appointments to call me but has not kept them and she is unreachable despite sending me her work hours of 10:am - 6:pm CST Monday to Friday
On 9/22/we ordered computers from Dell with a promise date of 09/27/After waiting weeks past the promised delivery date, the order for one of the computers had to be cancelled because we were leaving the countryThe remaining computer was delivered on 10/03/Due to the timing and the missed delivery date by Dell, the computer sat in a box unused for one month while I was out of the countryUpon returning to the US, I proceeded to set up the new computer and discovered that the screen intermittently flashed on and offI contacted tech support on 11/19/(one month and days after receiving the order), they walked me through reinstalling the operating system, but the issue persistedI have since contacted Dell via phone and email multiple times in the last weeks (approximately hours on phone and email)On November 30th I spoke with [redacted] _ [redacted] @dell.com, who assured me that the case would be escalated to the "Exceptions" department
Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # [redacted] after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in Service Request Number: [redacted] were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to [redacted] employee number [redacted] who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
We returned a laptop that was purchase on a Dell Financial Services account Dell received the returned merchandise on March 7, The return was properly authorized with a return authorization number from Dell After numerous phone calls inquiring the status of the return I could get no answer I took to facebook and complained on April I got an immediate response saying that they would look in to it and get back to me in 2-business days A whole week later, I was contacted and told that a credit was processed Now to the Dell Financial Services account On April I contacted Dell Financial Services who indicated that there was no credit on file and transfered me back to Dell Customer Support Dell Customer support indicated that there was a credit processed and that I needed to speak with Dell Financial Services So, I called back to Dell Financial Services This time, after minutes of a series of holds, I was told that there was a credit of $1,and that