[redacted] claims 3% rewards for purchasing at [redacted] I purchased a Desktop and spent over $I only received $rewards after one month of purchaseI contact the representatives at Dell and they told me I paid $with Dell Gift Cards, and this payment will not count for 3% rewardsThis is not stated in [redacted] Website, which should be clearly statedThis rule does not make sense, and they are stating the rule without noticing their customers
Dell sold me a computer that had no end of issuesWhen they offered to replace it, the replacement has had the same issuesthey have done no fewer than repairs on my system over a period of almost years I got a hold of: [redacted] in the 'Advanced Resolution Group' phone number: [redacted] ***, Extn: [redacted] , And the only solutions that he has are to replace the same parts that have already been replaced or to replace the system again
Terrible experience with sales department and the customer service departmentPlaced my order online received a confirmation emailNext day went to follow up on order and it was lost, Dell could not locate order in systemCancelled the orderNext day my credit card was charged for multiple transactionsCalled Dell they said order had been invoiced and could not be cancelled Will have to wait for product to be delivered and then I can return the productCredit card will be charged and then credited to days after return! To make matters worse the product being shipped isn't the same as the order Terrible serviceSpent over hours on the phoneWill never use Dell products
I brought a desktop pc on 08/08/from walmart while on vacationi lost the receipt somewhere along the waywhen I got home and hook everything up the pc would not work properly .I spent about hours working with tech support but still could not fix iiI had to mail it off for repair and when it finally came back the front was damagedwhile I was doing all of this I was trying to get my warranty updated to the correct year warrantywas told I need to get a receipt from the store to update warrantyI contacted the store and they mailed me a receipt that is store on their pc( they can't print the original again.) The receipt has the same information as the original except the headings (store name) I also send the store location and phone numbersI also send them transactions numbers and amount from my credit card and also credit card contact numberThey still claim they can't verify and will not give the warranty that came with the pcIt's nearly months and I don't
I purchased at TV from them and they had a $dollar gift card and $ cash back for future purchaseI selected the item I wanted on November 3rd and paid different with my credit cardI then received an email stating that gift card wasn't good so I called them and was on phone for over hours them was finally told that is was taken care of that it was manually put inOn Monday I log in to find tracking number only to see that the order was still pending, so I called again was on phone for another two hours without being able to let me know what was the problemI tried to contact them on Facebook but they don't answer my messageThe TV was the same price at Best buy the only reason I bought it from Dell was for the Gift card and cash back
I purchased this Alienware Area Ron 5/20/2014(currently under warranty), I was told at the time of purchase the item was upgradable from [redacted] the Dell rep, the Dell site also(and still) says I can upgrade the workstationI am now in the position to upgrade my computer and now being told that they don't carry the power supply that is needed to upgrade other components, the power supply is the KEY component for any further upgradeA few months ago I spoke with Dayan Desanti from Alienware tech support she also said I could upgrade the power supply from Alienware.Today I spoke with Andrew the Alienware manager he stated that they will not have the part and there is nothing he can do, he advised me that I use a third party power supply, I advised him that a third party power supply would require re-wiring the motherboard which would void the Alienware warrentyHe then adivised me that I could buy another Alienware Rwith the 1500w power supply I advised him the only reas
I ordered a product off of their website, it was confirmed and went through their system I received a shipment notice and waited for it to be delivered I checked the tracking information and was noted on the day of delivery it was intercepted and shipped to a different address without my consent I called [redacted] (courier) and was notified that a return to sender was issued My package was essentially stolen and no notice of refund or cancellation was given It is now two business days after it being received on their end and still no notice of resolution I emailed them for a resolution and no return emails were sent The status of my order on their website states no foul play on their end and still states that I will be receiving my package, even though it has been rerouted and essentially stolen by them This is a breach of contract on their end and they even break their own Terms of service: "ShippingProduct title passes to you when the Product is shippedYou have
I placed an online order and noticed it was shipping to my old address I then canceled the order, less than minutes after placing it I corrected the address and then placed a new order as there is not a way to correct the address after placing an order The next day I got a noticed that the cancel order failed I got on line with chat and they informed me that it had shipped and they could do nothing with was a lie They had only generated a label not actually shipped the item So I then called support case number ' [redacted] ' when I was told it would be taken care of The item then actually shipped I called fedx to hold the item so it would not go to the wrong person but Dell place a no hold or change on the itemSo I finally got fedx to return to sender the item I filed a return online for the item The second part of the order is UPS and still has not shipped nor has dell canceled the order as requested Instead they charged both to my dell account now drawing inte
I have ordered a product on 12/8/ It has never been delivered I emailed them several times Apparently, the product has been on back-order..even tho the website says it is available for delivery and they are still taking orders for the same product After a long wait, Dell calls me and says they are wanting more money! I'm beyond disappointed and angry regarding this issue I work in the technology field and recommend companies all the time Dell has always been my number recommendation....until now I will no longer recommend Dell I have been a customer for years Never missed a payment Furnished my house with all Dell products But I can no longer say I am a happy customer Fraudulent advertising at the least
I had placed an order via dell.com for "WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s" The price point advertised on the website was USD as shown on the web page and as well as the order confirmation email that was receivedI had placed two separate orders for each (totaling 10) and both orders were terminated/cancelled due to a "pricing error." I was told and contacted by the business that if I wanted the items I had purchased to order them again but at the new price of 79.99USDI found that no department would help or honor my original orders
For the previous years I have received 3-phone calls a day from various individuals who claim to be employees of Dell about a computer that I purchased years agoI have explained over times that I do not have this computer anymore and they hang up Other times I have asked to speak to a supervisor and then they hang up on me This is becoming harassing from the rude employees and I need these calls to stop Most recently I have been getting phone calls from ###-###-#### & ###-###-####
I ordered on Feb 17, an Inspiron 15, series laptop from Dell and have had nothing but problems with the computer since its arrivalIt arrived with problems and I immediately contacted Dell about the problemsTech Rep [redacted] , [redacted] , took over the computer on two separate occasions once for hour minutes and the second time for hour and minutesHe advised me he was unable to repair it and he would send a shipping box to send it to [redacted] for repairsI questioned him about replacing unit that arrived defective and he said they will repair itI sent this unit, service tag number [redacted] , out for repairs and received it back about days laterOn return shipping through FEDEX the laptop was damaged with a cracked case and a non functional DVD/CD driveI again contacted [redacted] and he said they would file a claim with FEDEX and that he would check with his supervisor about replacing the laptopI was contacted by Tech Support Manager [redacted] , [redacted]
Bought two Dell desktops recently and had to return both. The first one is Inspiron 3650. Working initially, but couldn't turn on after a few days. Afterwards it's on and off constantly. Brought to some professional place to check. Turned 3650's PSU is not powerful enough. I had to unplug both video card and optical drive for it to work. Returned it. After a few days, bought XPS 8900 from Costco. Couldn't turn on on day 1. The power button is flashing orange. Apparently also PSU issue. Waited in Costco's return line for 1 hour to have it returned. :( Conclusion, Dell is dead. No more dell desktop any more.
Dell Inspiron, less then a year old and still under warrantyBroken hinge not caused by poor handlingI suspect it is a problem with the design as there are numerous complaints about it online (and yes, hinges can be a weak link but I know how this particular laptop was handled)Dell refuses to repair it claiming wear and tear, etcI found their policy onlineCurrently it says even if you have best warranty coverage they will only repair hinges once a yearThey know there is a problem if they are anticipating limitsThat says to me they have gotten multiple complaints (and I see several of them listed below)Support simply transferred me to their "not under warranty" phone lineI had no interest in speaking with an outsourced repair rep to arrange shipping my laptop to, I am guessing, an outsourced repair facility and having to pay for shipping on top of servicePlan to take it some place local that does not require shipping, and who sight unseen, knew exactly what I was talking aboutWon't purchase another
Horrible horrrible customer service and responsibility to their paying customers. Absolute joke. Customer service reps sp by 8 months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent 8 months trying to fix issue after issue with no results.
I purchased a Dell XPS laptop for my year old son on May 31, In addition, I also purchased a two year Dell Service Agreement Unfortunately, there were problems with this computer right from the start Without going into all the detail, the biggest one was the machine overheating I have sent in this computer now three times and it still is not fixed This last overheating actually was so hot, it caused red marks on my son's back even though it was through his backpack! This is now a safety issue
First I got a Dell Laptop from my sister for ChristmasThe Laptop was giving me problems right awayIt was slow, wouldn't download the necessary programsThen frozeI reset it and it got stuck in a horrible reboot loopCould not get past the Dell logo screenSo the next day when customer service opened I called themI was on the phone almost all dayThey talked me into borrowing a laptop and spending $on a flash drive to use to fix my laptopIt didn't workThey wanted me to do all these other things as well, I was frustratedThe next day I called my sister and told herSo she called, they harrassed her until she got them to take the thing backAll we wanted was to return it and they gave us trouble even though there the ones who sold us a faulty laptopThey did not let us return it so to speakThey made us send it back and credited my sisters account and we had to reorder the laptopThey are taking there good old time because its more than three weeks later and still no latopThey did not try to give us any type of priority or faster shipment to fix their mistakeI will never buy a Dell product everThey have terrible customer service and a horrible shipping department
Dell has very poor customer support that is outsourcedI waited hours on a chat line about an order that I placed, that then did not answer my questions, and placed a second order, leaving me with two orders and not knowing where the payment actually came fromI called support three times and was transferred each time because that person couldn't help me, but they just put me right back to the same number, and I had to start over each timeI never did get a person that could tell me what I needed to knowI now will have to cancel each transaction and hope that they do not send out those orders and leave me with two computers
[redacted] claims 3% rewards for purchasing at [redacted] I purchased a Desktop and spent over $I only received $rewards after one month of purchaseI contact the representatives at Dell and they told me I paid $with Dell Gift Cards, and this payment will not count for 3% rewardsThis is not stated in [redacted] Website, which should be clearly statedThis rule does not make sense, and they are stating the rule without noticing their customers
Dell sold me a computer that had no end of issuesWhen they offered to replace it, the replacement has had the same issuesthey have done no fewer than repairs on my system over a period of almost years I got a hold of: [redacted] in the 'Advanced Resolution Group' phone number: [redacted] ***, Extn: [redacted] , And the only solutions that he has are to replace the same parts that have already been replaced or to replace the system again
Dell XPS computer with known product issues, but no resolution for customers!
Terrible experience with sales department and the customer service departmentPlaced my order online received a confirmation emailNext day went to follow up on order and it was lost, Dell could not locate order in systemCancelled the orderNext day my credit card was charged for multiple transactionsCalled Dell they said order had been invoiced and could not be cancelled Will have to wait for product to be delivered and then I can return the productCredit card will be charged and then credited to days after return! To make matters worse the product being shipped isn't the same as the order Terrible serviceSpent over hours on the phoneWill never use Dell products
I brought a desktop pc on 08/08/from walmart while on vacationi lost the receipt somewhere along the waywhen I got home and hook everything up the pc would not work properly .I spent about hours working with tech support but still could not fix iiI had to mail it off for repair and when it finally came back the front was damagedwhile I was doing all of this I was trying to get my warranty updated to the correct year warrantywas told I need to get a receipt from the store to update warrantyI contacted the store and they mailed me a receipt that is store on their pc( they can't print the original again.) The receipt has the same information as the original except the headings (store name) I also send the store location and phone numbersI also send them transactions numbers and amount from my credit card and also credit card contact numberThey still claim they can't verify and will not give the warranty that came with the pcIt's nearly months and I don't
I Purchase A Dell printer it does not work properly theey will not fix it
I purchased at TV from them and they had a $dollar gift card and $ cash back for future purchaseI selected the item I wanted on November 3rd and paid different with my credit cardI then received an email stating that gift card wasn't good so I called them and was on phone for over hours them was finally told that is was taken care of that it was manually put inOn Monday I log in to find tracking number only to see that the order was still pending, so I called again was on phone for another two hours without being able to let me know what was the problemI tried to contact them on Facebook but they don't answer my messageThe TV was the same price at Best buy the only reason I bought it from Dell was for the Gift card and cash back
I purchased this Alienware Area Ron 5/20/2014(currently under warranty), I was told at the time of purchase the item was upgradable from [redacted] the Dell rep, the Dell site also(and still) says I can upgrade the workstationI am now in the position to upgrade my computer and now being told that they don't carry the power supply that is needed to upgrade other components, the power supply is the KEY component for any further upgradeA few months ago I spoke with Dayan Desanti from Alienware tech support she also said I could upgrade the power supply from Alienware.Today I spoke with Andrew the Alienware manager he stated that they will not have the part and there is nothing he can do, he advised me that I use a third party power supply, I advised him that a third party power supply would require re-wiring the motherboard which would void the Alienware warrentyHe then adivised me that I could buy another Alienware Rwith the 1500w power supply I advised him the only reas
I ordered a product off of their website, it was confirmed and went through their system I received a shipment notice and waited for it to be delivered I checked the tracking information and was noted on the day of delivery it was intercepted and shipped to a different address without my consent I called [redacted] (courier) and was notified that a return to sender was issued My package was essentially stolen and no notice of refund or cancellation was given It is now two business days after it being received on their end and still no notice of resolution I emailed them for a resolution and no return emails were sent The status of my order on their website states no foul play on their end and still states that I will be receiving my package, even though it has been rerouted and essentially stolen by them This is a breach of contract on their end and they even break their own Terms of service: "ShippingProduct title passes to you when the Product is shippedYou have
I placed an online order and noticed it was shipping to my old address I then canceled the order, less than minutes after placing it I corrected the address and then placed a new order as there is not a way to correct the address after placing an order The next day I got a noticed that the cancel order failed I got on line with chat and they informed me that it had shipped and they could do nothing with was a lie They had only generated a label not actually shipped the item So I then called support case number ' [redacted] ' when I was told it would be taken care of The item then actually shipped I called fedx to hold the item so it would not go to the wrong person but Dell place a no hold or change on the itemSo I finally got fedx to return to sender the item I filed a return online for the item The second part of the order is UPS and still has not shipped nor has dell canceled the order as requested Instead they charged both to my dell account now drawing inte
I have ordered a product on 12/8/ It has never been delivered I emailed them several times Apparently, the product has been on back-order..even tho the website says it is available for delivery and they are still taking orders for the same product After a long wait, Dell calls me and says they are wanting more money! I'm beyond disappointed and angry regarding this issue I work in the technology field and recommend companies all the time Dell has always been my number recommendation....until now I will no longer recommend Dell I have been a customer for years Never missed a payment Furnished my house with all Dell products But I can no longer say I am a happy customer Fraudulent advertising at the least
I had placed an order via dell.com for "WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s" The price point advertised on the website was USD as shown on the web page and as well as the order confirmation email that was receivedI had placed two separate orders for each (totaling 10) and both orders were terminated/cancelled due to a "pricing error." I was told and contacted by the business that if I wanted the items I had purchased to order them again but at the new price of 79.99USDI found that no department would help or honor my original orders
For the previous years I have received 3-phone calls a day from various individuals who claim to be employees of Dell about a computer that I purchased years agoI have explained over times that I do not have this computer anymore and they hang up Other times I have asked to speak to a supervisor and then they hang up on me This is becoming harassing from the rude employees and I need these calls to stop Most recently I have been getting phone calls from ###-###-#### & ###-###-####
I ordered on Feb 17, an Inspiron 15, series laptop from Dell and have had nothing but problems with the computer since its arrivalIt arrived with problems and I immediately contacted Dell about the problemsTech Rep [redacted] , [redacted] , took over the computer on two separate occasions once for hour minutes and the second time for hour and minutesHe advised me he was unable to repair it and he would send a shipping box to send it to [redacted] for repairsI questioned him about replacing unit that arrived defective and he said they will repair itI sent this unit, service tag number [redacted] , out for repairs and received it back about days laterOn return shipping through FEDEX the laptop was damaged with a cracked case and a non functional DVD/CD driveI again contacted [redacted] and he said they would file a claim with FEDEX and that he would check with his supervisor about replacing the laptopI was contacted by Tech Support Manager [redacted] , [redacted]
Bought two Dell desktops recently and had to return both. The first one is Inspiron 3650. Working initially, but couldn't turn on after a few days. Afterwards it's on and off constantly. Brought to some professional place to check. Turned 3650's PSU is not powerful enough. I had to unplug both video card and optical drive for it to work. Returned it. After a few days, bought XPS 8900 from Costco. Couldn't turn on on day 1. The power button is flashing orange. Apparently also PSU issue. Waited in Costco's return line for 1 hour to have it returned. :( Conclusion, Dell is dead. No more dell desktop any more.
Dell Inspiron, less then a year old and still under warrantyBroken hinge not caused by poor handlingI suspect it is a problem with the design as there are numerous complaints about it online (and yes, hinges can be a weak link but I know how this particular laptop was handled)Dell refuses to repair it claiming wear and tear, etcI found their policy onlineCurrently it says even if you have best warranty coverage they will only repair hinges once a yearThey know there is a problem if they are anticipating limitsThat says to me they have gotten multiple complaints (and I see several of them listed below)Support simply transferred me to their "not under warranty" phone lineI had no interest in speaking with an outsourced repair rep to arrange shipping my laptop to, I am guessing, an outsourced repair facility and having to pay for shipping on top of servicePlan to take it some place local that does not require shipping, and who sight unseen, knew exactly what I was talking aboutWon't purchase another
Horrible horrrible customer service and responsibility to their paying customers. Absolute joke. Customer service reps sp by 8 months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent 8 months trying to fix issue after issue with no results.
I purchased a Dell XPS laptop for my year old son on May 31, In addition, I also purchased a two year Dell Service Agreement Unfortunately, there were problems with this computer right from the start Without going into all the detail, the biggest one was the machine overheating I have sent in this computer now three times and it still is not fixed This last overheating actually was so hot, it caused red marks on my son's back even though it was through his backpack! This is now a safety issue
First I got a Dell Laptop from my sister for ChristmasThe Laptop was giving me problems right awayIt was slow, wouldn't download the necessary programsThen frozeI reset it and it got stuck in a horrible reboot loopCould not get past the Dell logo screenSo the next day when customer service opened I called themI was on the phone almost all dayThey talked me into borrowing a laptop and spending $on a flash drive to use to fix my laptopIt didn't workThey wanted me to do all these other things as well, I was frustratedThe next day I called my sister and told herSo she called, they harrassed her until she got them to take the thing backAll we wanted was to return it and they gave us trouble even though there the ones who sold us a faulty laptopThey did not let us return it so to speakThey made us send it back and credited my sisters account and we had to reorder the laptopThey are taking there good old time because its more than three weeks later and still no latopThey did not try to give us any type of priority or faster shipment to fix their mistakeI will never buy a Dell product everThey have terrible customer service and a horrible shipping department
Dell has very poor customer support that is outsourcedI waited hours on a chat line about an order that I placed, that then did not answer my questions, and placed a second order, leaving me with two orders and not knowing where the payment actually came fromI called support three times and was transferred each time because that person couldn't help me, but they just put me right back to the same number, and I had to start over each timeI never did get a person that could tell me what I needed to knowI now will have to cancel each transaction and hope that they do not send out those orders and leave me with two computers