Dell advertised a game (Xbox one S) console on black Friday as a bundle that supposed to have came with extra controller and a gameI never received the extra game or controllerI talked to [redacted] and [redacted] and they would not honor the deal
I purchased a laptop in August of The laptop stopped working in May of while under warranty Dell refused to send me a box to return the laptop to the repair center As a single mom, I did not have the money to purchase a box til July I sent the laptop to the repair center because each key was typing multiple letters and I was unable to even log in to use They returned the system to be broken and unusable I reached out to them immediately via phone and after about hours of tech support, the tech said they wanted us to try some things on our own to let them know the next day if it wasn't resolved I contacted them the next day as the system still was not working They made me send it to the repair depot a second time I again received the laptop back with the same issue that I sent it with - still broken and unusable I contacted them AGAIN and requested a new laptop as this one is obviously defective They refused and said I had to send it back for repair I
Bought a computer for Christmas. I have used it for two weeks and it doesn't work properly. The computer freezes and won't load programs. I have been on with techs and no resolution. The manager stated we are 9 days over today but I called that amount of days ago to report this issue. They refuse to help, upgrade, or return this product.
First, the products must not be very good because my laptop stopped working after months on March I called Customer Service on March and every step of the service process seems to be done incorrectly It is now 4/19/and the computer is still not fixed
I had first received an email that there was a security issue related to the order I submitted, and that I needed to call a number seconds later, a second email appeared that said that Dell had confirmed my order, and assigned me [redacted] numbers for the gaming monitors that I ordered as part of a sale The next day, May 24th, 2017, I had received a call from Dell Customer Service from a frantic woman indicating that they were from the Fraud and Verification Department, but the call quality was very low that I did not hear much of what she had to sayShe did not give me her nameShe initially told me that she sent me an email with a link to my email address to verify, but when I told her that I did not receive an email and that the call I received seemed suspicious, she grew increasingly frantic and then hung up on me On May 26th, 2017, when the order was supposed to arrive via [redacted] Ground tracking #[withheld], I received a notification "Shipper requested sh
On December 11, I ordered two cameras from Dell (Order # [redacted] ) I received only one camera several days later On Dec 17, I contacted the company by email to find out whether the second camera had been left out of the shipment and received a reply from Dell representative [redacted] who indicated that the order was sold out and that I should contact someone in the "Order Modification Dept" to change to a different color, etc Importantly I had received no email updates of this delay prior to this call On Dec I spoke with another Dell representative who told me that by Dec a new shipment would be available and that I would be contacted with details to confirm shipment On Dec I spoke to a third representative after receiving no call He told me that I needed to wait yet another hours Concerned by the repeated delays and rudeness of the representative, I asked to speak to his supervisor and he would not let me do so The same day as that call Dec
On Friday, Nov 2, my Dell XPS screen went black and had no power on the laptopI called Dell Customer Service to diagnose the issue and was surprised to find that my laptop was out of warranty (I had it a little over a year)I mentioned to the customer service rep that in the past Dell sent out reminders regarding the opportunity to renew warranties, but I stated that this time I did not get the noticeThe customer service rep said Dell no longer did the warranty renewal notificationsThis concerned me since I purchased a refurbished laptop from Dell I was then transferred to an out of warranty customer service rep I re-explained my laptop issue with the out of warranty customer service repThe rep informed me that I would need to send the laptop in for diagnostics and he created a service request (SR#: [redacted] )I was offered standard shipping process or expedited shipping (cost $60.76)I chose expedited shipping because I did not have a spare computer and was u
I bought an Xbox One from Dell over the phone and was also ask to purchase a protection plan for the xbox one for two years for so I didNow been a year my xbox is broken I confirmed with microsoftIt going through a common issue with the unitI called Dell to try to get this fix of a month now over and over again I called I e-mail I chat even on facebookThey just don't want to fix it or give me a refund
I purchased two 55" TV's at Thanksgiving that were to come with a $gift card for Dell products that were able to be used until 3/8/ When I went to use them Dell informed me that there was no value to them and althought they were supoosed to be worth $each there was a $balance on them I asked them to trace any purchase that was associated with the gift card, but there were no purchases associated with the git cards I have tried to contact Dell and they telling me that there is a $blanace and they would transfer me and then hang up on me I tried times to contact someone that spoke enough english to help me, but no one was willing to help me
Microsoft Office was ordered from Dell It was not delivered Refund / Credit was requested Refund / Credit refused Approximately hours of attorney time was spent attempting to obtain delivery of software and approximately hours of attorney time was spent attempting to obtain refund / credit without success Customer service from Dell, Incinvolves communications through several tiers of personnel with each contact date involving communications with to or more persons each unable, unwilling or provided with instructions designed to obstruct service and to delay or prevent customer needs and satisfaction
company sells product that says can handle 4k resolution, then when attempting to get this to work, the company tries to scam people out of dollars for service charges, because the product doesn't do as advertised Customer service reps waste customers timescallling when completely incapable of handling the issue, and lie and turn their stories around
I placed an order for a laser printer from dell on april 4th, shortly after I found the printer for significantly less elsewheredells website states clearly that if you find a lower price with in days they will match ityou only need to contact US SALESus sales refused to honor the price match and told me to contact customer service, customer service did not understand what I wanted, I replied with more details and they stated that it is not a dell site and I should contact that site, clearly they still dont understand
On the Dell Outlet website - [redacted] - the banner has three ads, the first of which offers savings of "up to 17%" This takes you to another page - [redacted] - that similarly headlines "save up to 17%" Bearing in mind that this was up today - March 16th - before 9:59AM, this is and deceptive advertising Dell Inc is a tech-savvy company and could easily change the banners to reflect that a sale for 17% is not valid today, but they did not I only saw this for the first time this morning and though there were products on which I could save 17% offered today, but when I contacted Dell, I was told there was actually nothing on sale for 17% today and that this referred to a sale that began a few days ago and that the 17% off coupon was only good on March (expired at 9:59AM EDT on the 14th) Below is a copy of the transcript of the conversation I had with Dell cu
History of Events Dell Service Tag: [redacted] March 12, – purchased Dell 17” Inspiron March 22, laptop received Computer only used on weekends with my sewing machine July 22, laptop would not boot up – contacted Dell IT support July 22, spent hours with Dell support trying to resolve the issue July 23, – contacted Dell support again same problem laptop not booting up A shipping box was issue to return the laptop for repairs July 31, laptop returned to Dell August 4, Dell returned laptop – computer booting up but very slow even though the memory was upgraded (paid upgrade) August 19, laptop not booting up again, contacted Dell IT It took hours of my time pleading with to send me a shipping label to return the laptop I also informed the IT Tech that I paid for a new WINDOWS Pro, upgraded memory laptop and had observed the laptop delivered was a WINDOWS upgraded to I would like to have what I paid for in working conditio
I purchased a Dell Latitude laptop computer on October 21, The computer that I purchased was a Refurbished computer from Dell with a Warranty remaining on the computer until June Issues began occurring with the computer having overheating issues and the screen freezing as well as other issuesI contacted Dell on 10/27/and spoke with [redacted] ***, a Dell Technical Support Representative In the discussion with Ms***, she mentioned that the computer was not available for an exchange as it was past the days since the original purchase, however, the warranty would cover repairing the computer, and if the computer couldn't be repaired, that Dell would replace the computer The computer was sent to the Dell Depot for repairsDell technicians replaced Fan, Heatsink and main logic board I received the computer back on or about 11/04/ Upon startup, the overheating issues were resolved, however, the screen freezing problem continued On 12/28/2016, I con
I ordered a "Desktop" computer but received a small case containing the motherboard and processor that would fit in a laptop computer and powered with an external power adapter like a laptop It did not contain an internal power supply as with a desktop motherboard The product description did not mention it hosting a low powered motherboard or processor, nor did it refer to it as a micro or chromebook type processor as in a laptop This type of motherboard and processor has a much lower throughput than any desktop and does not function as a desktop Because this was purchased in January and given as a gift in March (thus unopened till March), Dell refused to allow a return of the product past it's day return window They refused to let me speak with a manager, the fraud department or anyone other than the Technical support who transferred me to Customer Support to begin with I called and spoke to Customer Support, Technical Support, Sales each twice They refused to assis
I brought a Dell 2-in-laptop, However I am very disappoint with DELL because this laptop has issues continuously since I got itAll parts of the laptop keeps broken one by oneI hope DELL could replace this low quality laptop, but they only replaced partsTill now the hard drive, motherboard, sound card,screen, etc., keeps failed one by one, but the Dell only replaced hard drive and motherboardNow Dell refused to replace their low quality parts such as sound card , screen, etc., for free because they said it is out of warrantHowever, Dell did not solve the problems when it was under warrant period, I think Dell as a company should not sell such a bad quality laptop to harm the consumers
I purchased a Laptop Computer from Dell back in April of this year I received the laptop on April 17th and upon turning on the unit discovered it was not functional I contacted Dell and started the return process which they assured me would provide me a FULL Refund of the $that I spent on the non-functioning product The laptop was sent back UPS as Dell requested on April 18th on tracking number [redacted] I was just notified via email by a Dell Representative that my refund was applied to my AMEX Card When I logged in to my account I noticed the refund was only for $and not the original amount owed to me by Dell of $ I have tried contacting Dell several times and I keep getting the run around that they can't help and to call other departments This is beyond ridiculous and fraud in my opinion I have all of the supporting evidence that shows I am entitled to a full refund and will be happy to provide it if necessary Please help me get my money
I returned a computer that was defective I then received a bill for $with a past due fee I called and spoke to [redacted] she then forwarded me to another person in billing then this person said that I need to speak to someone in customer service but, she came back on the phone after minutes stating that I need to speak with technical support The stated that I am being charged for Microsoft office that I received First of all I did not receive it in a package or by email It was already installed on the computerI would like this charge removed from my account and I would like my account closed This is not the way to do business and the employees were very unprofessional Product_Or_Service: Dell Computer Order_Number: [redacted] Account_Number: [redacted]
Dell advertised a game (Xbox one S) console on black Friday as a bundle that supposed to have came with extra controller and a gameI never received the extra game or controllerI talked to [redacted] and [redacted] and they would not honor the deal
I purchased a dell computer and it takes unbearable noiceI called customer support to get a new replacement computerThey refused
I purchased a laptop in August of The laptop stopped working in May of while under warranty Dell refused to send me a box to return the laptop to the repair center As a single mom, I did not have the money to purchase a box til July I sent the laptop to the repair center because each key was typing multiple letters and I was unable to even log in to use They returned the system to be broken and unusable I reached out to them immediately via phone and after about hours of tech support, the tech said they wanted us to try some things on our own to let them know the next day if it wasn't resolved I contacted them the next day as the system still was not working They made me send it to the repair depot a second time I again received the laptop back with the same issue that I sent it with - still broken and unusable I contacted them AGAIN and requested a new laptop as this one is obviously defective They refused and said I had to send it back for repair I
Bought a computer for Christmas. I have used it for two weeks and it doesn't work properly. The computer freezes and won't load programs. I have been on with techs and no resolution. The manager stated we are 9 days over today but I called that amount of days ago to report this issue. They refuse to help, upgrade, or return this product.
First, the products must not be very good because my laptop stopped working after months on March I called Customer Service on March and every step of the service process seems to be done incorrectly It is now 4/19/and the computer is still not fixed
I had first received an email that there was a security issue related to the order I submitted, and that I needed to call a number seconds later, a second email appeared that said that Dell had confirmed my order, and assigned me [redacted] numbers for the gaming monitors that I ordered as part of a sale The next day, May 24th, 2017, I had received a call from Dell Customer Service from a frantic woman indicating that they were from the Fraud and Verification Department, but the call quality was very low that I did not hear much of what she had to sayShe did not give me her nameShe initially told me that she sent me an email with a link to my email address to verify, but when I told her that I did not receive an email and that the call I received seemed suspicious, she grew increasingly frantic and then hung up on me On May 26th, 2017, when the order was supposed to arrive via [redacted] Ground tracking #[withheld], I received a notification "Shipper requested sh
On December 11, I ordered two cameras from Dell (Order # [redacted] ) I received only one camera several days later On Dec 17, I contacted the company by email to find out whether the second camera had been left out of the shipment and received a reply from Dell representative [redacted] who indicated that the order was sold out and that I should contact someone in the "Order Modification Dept" to change to a different color, etc Importantly I had received no email updates of this delay prior to this call On Dec I spoke with another Dell representative who told me that by Dec a new shipment would be available and that I would be contacted with details to confirm shipment On Dec I spoke to a third representative after receiving no call He told me that I needed to wait yet another hours Concerned by the repeated delays and rudeness of the representative, I asked to speak to his supervisor and he would not let me do so The same day as that call Dec
On Friday, Nov 2, my Dell XPS screen went black and had no power on the laptopI called Dell Customer Service to diagnose the issue and was surprised to find that my laptop was out of warranty (I had it a little over a year)I mentioned to the customer service rep that in the past Dell sent out reminders regarding the opportunity to renew warranties, but I stated that this time I did not get the noticeThe customer service rep said Dell no longer did the warranty renewal notificationsThis concerned me since I purchased a refurbished laptop from Dell I was then transferred to an out of warranty customer service rep I re-explained my laptop issue with the out of warranty customer service repThe rep informed me that I would need to send the laptop in for diagnostics and he created a service request (SR#: [redacted] )I was offered standard shipping process or expedited shipping (cost $60.76)I chose expedited shipping because I did not have a spare computer and was u
I bought an Xbox One from Dell over the phone and was also ask to purchase a protection plan for the xbox one for two years for so I didNow been a year my xbox is broken I confirmed with microsoftIt going through a common issue with the unitI called Dell to try to get this fix of a month now over and over again I called I e-mail I chat even on facebookThey just don't want to fix it or give me a refund
I purchased two 55" TV's at Thanksgiving that were to come with a $gift card for Dell products that were able to be used until 3/8/ When I went to use them Dell informed me that there was no value to them and althought they were supoosed to be worth $each there was a $balance on them I asked them to trace any purchase that was associated with the gift card, but there were no purchases associated with the git cards I have tried to contact Dell and they telling me that there is a $blanace and they would transfer me and then hang up on me I tried times to contact someone that spoke enough english to help me, but no one was willing to help me
Microsoft Office was ordered from Dell It was not delivered Refund / Credit was requested Refund / Credit refused Approximately hours of attorney time was spent attempting to obtain delivery of software and approximately hours of attorney time was spent attempting to obtain refund / credit without success Customer service from Dell, Incinvolves communications through several tiers of personnel with each contact date involving communications with to or more persons each unable, unwilling or provided with instructions designed to obstruct service and to delay or prevent customer needs and satisfaction
company sells product that says can handle 4k resolution, then when attempting to get this to work, the company tries to scam people out of dollars for service charges, because the product doesn't do as advertised Customer service reps waste customers timescallling when completely incapable of handling the issue, and lie and turn their stories around
I placed an order for a laser printer from dell on april 4th, shortly after I found the printer for significantly less elsewheredells website states clearly that if you find a lower price with in days they will match ityou only need to contact US SALESus sales refused to honor the price match and told me to contact customer service, customer service did not understand what I wanted, I replied with more details and they stated that it is not a dell site and I should contact that site, clearly they still dont understand
On the Dell Outlet website - [redacted] - the banner has three ads, the first of which offers savings of "up to 17%" This takes you to another page - [redacted] - that similarly headlines "save up to 17%" Bearing in mind that this was up today - March 16th - before 9:59AM, this is and deceptive advertising Dell Inc is a tech-savvy company and could easily change the banners to reflect that a sale for 17% is not valid today, but they did not I only saw this for the first time this morning and though there were products on which I could save 17% offered today, but when I contacted Dell, I was told there was actually nothing on sale for 17% today and that this referred to a sale that began a few days ago and that the 17% off coupon was only good on March (expired at 9:59AM EDT on the 14th) Below is a copy of the transcript of the conversation I had with Dell cu
History of Events Dell Service Tag: [redacted] March 12, – purchased Dell 17” Inspiron March 22, laptop received Computer only used on weekends with my sewing machine July 22, laptop would not boot up – contacted Dell IT support July 22, spent hours with Dell support trying to resolve the issue July 23, – contacted Dell support again same problem laptop not booting up A shipping box was issue to return the laptop for repairs July 31, laptop returned to Dell August 4, Dell returned laptop – computer booting up but very slow even though the memory was upgraded (paid upgrade) August 19, laptop not booting up again, contacted Dell IT It took hours of my time pleading with to send me a shipping label to return the laptop I also informed the IT Tech that I paid for a new WINDOWS Pro, upgraded memory laptop and had observed the laptop delivered was a WINDOWS upgraded to I would like to have what I paid for in working conditio
I purchased a Dell Latitude laptop computer on October 21, The computer that I purchased was a Refurbished computer from Dell with a Warranty remaining on the computer until June Issues began occurring with the computer having overheating issues and the screen freezing as well as other issuesI contacted Dell on 10/27/and spoke with [redacted] ***, a Dell Technical Support Representative In the discussion with Ms***, she mentioned that the computer was not available for an exchange as it was past the days since the original purchase, however, the warranty would cover repairing the computer, and if the computer couldn't be repaired, that Dell would replace the computer The computer was sent to the Dell Depot for repairsDell technicians replaced Fan, Heatsink and main logic board I received the computer back on or about 11/04/ Upon startup, the overheating issues were resolved, however, the screen freezing problem continued On 12/28/2016, I con
I ordered a "Desktop" computer but received a small case containing the motherboard and processor that would fit in a laptop computer and powered with an external power adapter like a laptop It did not contain an internal power supply as with a desktop motherboard The product description did not mention it hosting a low powered motherboard or processor, nor did it refer to it as a micro or chromebook type processor as in a laptop This type of motherboard and processor has a much lower throughput than any desktop and does not function as a desktop Because this was purchased in January and given as a gift in March (thus unopened till March), Dell refused to allow a return of the product past it's day return window They refused to let me speak with a manager, the fraud department or anyone other than the Technical support who transferred me to Customer Support to begin with I called and spoke to Customer Support, Technical Support, Sales each twice They refused to assis
I brought a Dell 2-in-laptop, However I am very disappoint with DELL because this laptop has issues continuously since I got itAll parts of the laptop keeps broken one by oneI hope DELL could replace this low quality laptop, but they only replaced partsTill now the hard drive, motherboard, sound card,screen, etc., keeps failed one by one, but the Dell only replaced hard drive and motherboardNow Dell refused to replace their low quality parts such as sound card , screen, etc., for free because they said it is out of warrantHowever, Dell did not solve the problems when it was under warrant period, I think Dell as a company should not sell such a bad quality laptop to harm the consumers
I purchased a Laptop Computer from Dell back in April of this year I received the laptop on April 17th and upon turning on the unit discovered it was not functional I contacted Dell and started the return process which they assured me would provide me a FULL Refund of the $that I spent on the non-functioning product The laptop was sent back UPS as Dell requested on April 18th on tracking number [redacted] I was just notified via email by a Dell Representative that my refund was applied to my AMEX Card When I logged in to my account I noticed the refund was only for $and not the original amount owed to me by Dell of $ I have tried contacting Dell several times and I keep getting the run around that they can't help and to call other departments This is beyond ridiculous and fraud in my opinion I have all of the supporting evidence that shows I am entitled to a full refund and will be happy to provide it if necessary Please help me get my money
I returned a computer that was defective I then received a bill for $with a past due fee I called and spoke to [redacted] she then forwarded me to another person in billing then this person said that I need to speak to someone in customer service but, she came back on the phone after minutes stating that I need to speak with technical support The stated that I am being charged for Microsoft office that I received First of all I did not receive it in a package or by email It was already installed on the computerI would like this charge removed from my account and I would like my account closed This is not the way to do business and the employees were very unprofessional Product_Or_Service: Dell Computer Order_Number: [redacted] Account_Number: [redacted]