Purchased Dell Inspiration in October thru StaplesThe computer was advertised as having enough storage for photos and music etc I have had the computer months I have stored not more than pictures nothing else The problem is this computer has Windows and that uses up 90% of the memory, so much in fact that windows cannot update because there is no storage space I spent an hour on the phone with customer/technical support (an agent and supervisor) who took control and could not get the update thru They then told me my only recourse was to purchase an external hard drive Then I found the Dell facebook page and voiced my dissatisfaction Was contacted again( and told I could purchase a 1TB hard drive for this machine( [redacted] and ***) My beef is why was it advertised as such, why was it manufactured and sold with windows if this applconsumes 90% of the available memory (32mbSSDD) I am a year old female consumer who had a Toshiba laptop for y
july 20th, I ordered a dell insperion and paid through dell chargeproduct was shipped and delievered on august 2ndaround 7:pmI got a call from dell asking how I liked my laptop, and I responded I never got ithe stated that it was dropped off at 1:pmso I asked him to hold on, while I looked outside at front door area, and looked around side door area where the mailbox is, but didn't find anything.I got back on the phone, and told the rep I didn't find anythinghe stated don't worry, dell would replace it as soon as possibleafter 2-weeks of no laptop, I got an email telling me that I needed a police report, and send it to them to help make a decisiongot a police report, faxed to the number dell told me to send it, and a week later they are saying they never got it.well mine was sent, time stamped, and I asked if I could mail it registered mail, and they said the had no mail delievery where they are ?????it's been days since I ordered it, and I called toda
Have been denied the opportunity to speak with a supervisor!!!! Bought a laptop for sonOnly had for two months.The case got accidentally dented which caused a streek and black out area on the monitor(our fault - willing to pay for repair)Spoke with a rep on 1/4/who put in a service requisition for repair, which was supposed to take about weeksGot an email that request was closed due to no parts available Spoke with another rep on 1/27/who put in a new request and said it would be a few weeksReceived another email that request closed as no part availableWas then referred to Technical Support on 2/8/for any addtional help requests Called on 2/22/to ask to speak with a supervisorI was put on hold so the rep (***) could speak to her supervisor [redacted] got back on the line to tell me there is no part available and I need to go to a local repair personI was not given the opportunity to speak to the Supervisor, and was questioned as to why I needed toThis is
I purchase SSID drives that were advertised on sale, I paid for them then days later they sent me an email saying that there has been a mistake and the pricing was wrongly posted There are thousand people than ordered the same item and are also very upset about I have called several times, but the call center is located in India or some other place and they won't transfer you to U.S office There is already precedence on this same situation with the United Air when they offer Europe tickets for $and the honor the price Why is Dell so special that thinks they can get away with advertisement Please help all 56,people that were left out of left field because they such a big corporation
I purchased a laptop from Dell in January of 2018, and immediately upon opening the box, I encountered a hardware error, and had to ship it in for repairUpon completion of the repair the laptop was not usable due to it requesting a password that I did not set, and clearly did not haveI asked Dell for assistance on this second issue, and they ignored my request for an entire month without any response Getting fed up with the lack of response, I initiated contact via a different channel, and requested a "master" password to bypass that issueThe first password did not work, so I requested anotherThat password was never deliveredI asked for a third password, which also did not work At this point, Dell requested that I send the laptop back in again for replacement of more hardwareUpon receiving the laptop back from this second repair, I ran operations within the Dell BIOS/Diagnostic tools, which again resulted in the machine asking for a password I did not set, and do n
I ordered a pocket sized router from dell.com. When I ordered it, it was shown as "in stock" (otherwise you cannot order it) and a promotion was live, which reduced the price by 65%. I then payed for it using Paypal and received a order confirmation. More than 24 hours later, all of a sudden, I get a cancellation message from them with no further detail. So I chatted/called them, was being transferred between the "order status", "sales" and "parts" department for a total of 6! times only to find out, that the ordered router was out of stock before my order came in (according to a sales rep). I still got a order confirmation, which nobody was able to explain. Instead of honoring my contract with them, they are cancelling out of it, after confirming it to me! They were very unhelpful and nobody wanted to help me.
The Dell Inspiron I purchased less than a year ago, is of cheap manufacturing quality, and poorly functioning soft/hard wareThe DVD player did not work from out of the box, and the speed is like old school dial up, it can take over a minute for a web page to open, it seems due to an abundance of ads I have over emails, dozens of phone calls and invested hours of personal time trying to resolve these issues with Dell, who has clearly sold out to corporate America, profit over quality I continue to be trapped in a run around of emails and empty promises by customer service tech's in India, giving one the impression that is their ultimate job, to be the wall of no's, buffering the real company from dealing with the consequences of poor quality products
I have not received two items I orderedEvidently the sleeve for a laptop hasn't even been made ( Dell is still selling it online) I tried to call to see if I had been billed for the itemsThe billing phone number does not have an option to question a personI spent over an hour on hold, speaking to agents in foreign countries who would not help me or I could not understandI was forced to use the computer contact infoI had to cancel the orderI never received any communication about why the items were delayedHad I known it was a production issue and not just a delivery issue I would have cancelled much soonerConsumers should be able to speak to English speaking agents that do not have accents so thick that you can not understand themConsumers should be able to reach agents on the phone and not have to use a computerAny agent should be able to help a consumer with any issue or directly link a consumer to a human being who can help and not more phone trees to make you w
I sent a new laptop with a faulty memory card to Dell for repair, because it was supposed to be covered by the warranty They received it on 2/22/ When I checked the status on 2/23/18, I saw that the work had a billable hold on it with note that out of warranty work needed to be done and needed my authorization No one had attempted to call me, so I called the number noted I was first told that the billable hold was because of a liquid spill on the key board and some kind of missing hardware, then I was told that the billable hold had actually already been removed and the repair work already started Also told that the computer would be sent back to me by the following week and that I would be emailed with updates The next week on 2/25/I asked for an update, because the only email I'd received said that they hoped I was satisfied with the successful fix of the issue, with no status update and no tracking number I received on email back on 2/26/saying that it was stil
I made a purchase last year of a television in which I received a Dell promo gift card in the amount of $I never remember even receiving the gift cardAs I was looking at purchasing a Samsung tablet, I remembered that I never used the gift cardWhen I called into Customer Service I was advised that the gift card had expiredHowever, They stated that they were going to re-issue as a coupon that they were not able to reactivate the gift cardAs I had multiple questions about my future purchase that I needed answered, I spoke to several representatives and managers overseas and had nothing but issuesI was hung up on several times, I was given incorrect information, I was sent back into the queue when asked to speak with their managerAwful experienceI went round and round with a Manager and his name was ***He blindly put me on hold and told me that he would do it againI finally received an email with the coupon that had been re-issuedI still had questions that were
Complaint for advertising and extortion treatment regarding refund or warranties email I was just now told by Dell it does not have a media player See next forwarded email from dell re media player That is pertinent legal information to the decision on whether to buy or not buy the laptop That information was not listed anywhere on the website with this device See next email with attachments It clearly showed the specs that the device had a cd/DVD drive playerIt is common practice if a device has the cd DVD drive player you ought to be able to watch or listen to cd DVDs No computer I have ever owned ever that had cd DVD rom was not able to play a cd DVD rom I would not have bought this laptop if I had been told it contained no way to watch or listen to a cd DVD disc even though it has the cd DVD rom drive player Now I want my money back this was not the machine I was looking for I clearly told the sales person at purchase what I was l
I just purchased a Dell series desktop I was having a small problem so I called Dell Service I first talked to [redacted] and then to a supervisor named *** She took over my computer over the internet to fix the small problem and now it doesn't work at all Please understand I am 100% disabled as well as being a DAV The computer is my life line Before I got rid of my old Dell laptop I was sure that my new one was up and running I called again to see if someone else could fix it, (first time on the phone over minutes Second call I talked to a Kathy and she tried different ways to get it fixed and then on to a supervisor again named Hmant Please understand that I told them that if anything should happen to me before I got a new one that I was to hold Dell responsible Again the computer is my lifeline and Dell took it away from me when they, ( [redacted] , took control of it over the internet! My contact after that was direct with [redacted] @ [redacted] @Dell.comI
NEVER purchase a Dell computerIt has taken me two weeks going back and forth with Dell regarding a internet connection issueAll the time blaming Time Warner and their modemThis is not the first time this issue has come upWhen I first received the computer it would not connect, had to do a factory reset on the systemThen loading apps became a problemCD eject button on front panel NEVER workedIn the past two weeks I've spent HOURS dealing with India customer service reps that do nothing but stick to scripts and fumble through to solve a problem, it has not workedWhen I asked to speak to a manager NOTHING is resolvedI receive emails but no response regarding my issue or what I want at this timeI am currently dealing with: P [redacted] , numbers that appear after contact name on emails, I believe this is a managerM [redacted] B [redacted] -point of contactI've sent everyone emails, no response, at this point the offer to send someone to my home seems uselessAfter reviewing hundreds of complaints on line regarding multipal Dell products it is clear that their products are lemons, some not working properly after first plug inXPS have had countless issues, from monitor freezing, unable to eject a CD, no internet connection, on and onAfter three calls this morning only to recite my service tag number then be hung up on, I am done! It is obvious Dell and its support staff are as disappointing as the dollar piece of junk sitting on my deskI am now waiting for an in home tech visit, so that's another four days of not making money and not viewing my on line coursesI was super excited to get this computer as I'm living on disability and can't afford much, it was my road to starting and running my own business, now I can't even log on to it to access a simple word documentTake my advice, choose AppleAs I'm reviewing the many Dell email messages I received I discover they can't even get my name correctI'm [redacted]
I purchased a Dell laptop on May 28, 2016, by June 01, my computer shut down completelyI called Dell and after paying $89.00, they ran diagnostics on my laptop they told me I had no hard driveThey then told my that my warranty ran out at the end of May and that to replace the hard driver I would have to pay them an undetermined amountI still don't understand what happened to my hard driveI will never by another Dell computer or laptop againI would not recommend this company unless you want to throw you money away
My Problem involves many problems: that are worsening instead of getting better I was charged for an extended warrenty and to ship my computer in for repairs I had ownership problems because the computer I orginally had went bad and now the replaced computer mother board has went bad they are trying to charge me with a 10% discount to fix computer although the escalation team has closed my case without my consent or knowledgeI had to open a second case waiting on the company to contact me through email and by phone between and am they did not do sothey have return phone calls I asked for headquarters information was refused and told it was limited I found charges in my account being charged for equipment that I do not own or have returnedso they closed account I have been left on the phone for hours been played tag with from one department to the other and back againsince 9-07-I have been hung upon requested a new system (Desk top Model) for all
I ordered an Aurora Rcomputer from Dell directly back in Dec this is the 5th PC have bought in the last years from this companyMost of my PCs havew had some issue at the beginning that required me to have to contact Tech supportmost of the time it has not been a good experiencehowever with this machine, I had issues out of the boxthe lights not working and a crashing issue with the PCI had spent calls with tech support to resolve these issueson the 2nd call the alienFX lights started to work correctly, and the tech said that the crashing issues would stop as well The crashing issue continuedI made my 4th call regarding this issue and the first tech tried to tell me it was because I updated my Nvidia GPU driverWhich obviously was not the issuesmy alienware alpha, or my xor even my old Dell OptiPlex does not have these problems so I had to call back and speak to a supervisor The supervisor said he was going to send an onsite tech to me wit
I used the gift card buy computer, order was canceled, and there are no refund of gift cardThey just told me they will not refund the balanceThey get the money without give me any product
I purchased a brand new computer in November of last year. the mouse no longer works, I called customer service and they said I need to run a test which could take up to an hour. I told them I dont have time for that and need a keyboard asap to work. they told me they cant help without the test.
I bought a laptop for my dads birthdayThe laptop doesnt work dell will not fix it unless pay I no mistake on part the laptop just doesnt work I wont pay this fee
I have a Dell Mand it will not bootIt nakes loud beeps and the screen remains blackI have had it fixed onceNow its doing it againI should not have to keep putting money into getting it fixedThe issue apparently is the motherboardThere are many complaints onkine in regards to the SAME issueThe motherboard is defectiveI called dell and they are trying to charge me which is unfairTheir excuse is, it is no longer under warrantyThis isnt something that was caused, this is an issue that is a result of a defective piece of hardware
Purchased Dell Inspiration in October thru StaplesThe computer was advertised as having enough storage for photos and music etc I have had the computer months I have stored not more than pictures nothing else The problem is this computer has Windows and that uses up 90% of the memory, so much in fact that windows cannot update because there is no storage space I spent an hour on the phone with customer/technical support (an agent and supervisor) who took control and could not get the update thru They then told me my only recourse was to purchase an external hard drive Then I found the Dell facebook page and voiced my dissatisfaction Was contacted again( and told I could purchase a 1TB hard drive for this machine( [redacted] and ***) My beef is why was it advertised as such, why was it manufactured and sold with windows if this applconsumes 90% of the available memory (32mbSSDD) I am a year old female consumer who had a Toshiba laptop for y
july 20th, I ordered a dell insperion and paid through dell chargeproduct was shipped and delievered on august 2ndaround 7:pmI got a call from dell asking how I liked my laptop, and I responded I never got ithe stated that it was dropped off at 1:pmso I asked him to hold on, while I looked outside at front door area, and looked around side door area where the mailbox is, but didn't find anything.I got back on the phone, and told the rep I didn't find anythinghe stated don't worry, dell would replace it as soon as possibleafter 2-weeks of no laptop, I got an email telling me that I needed a police report, and send it to them to help make a decisiongot a police report, faxed to the number dell told me to send it, and a week later they are saying they never got it.well mine was sent, time stamped, and I asked if I could mail it registered mail, and they said the had no mail delievery where they are ?????it's been days since I ordered it, and I called toda
Have been denied the opportunity to speak with a supervisor!!!! Bought a laptop for sonOnly had for two months.The case got accidentally dented which caused a streek and black out area on the monitor(our fault - willing to pay for repair)Spoke with a rep on 1/4/who put in a service requisition for repair, which was supposed to take about weeksGot an email that request was closed due to no parts available Spoke with another rep on 1/27/who put in a new request and said it would be a few weeksReceived another email that request closed as no part availableWas then referred to Technical Support on 2/8/for any addtional help requests Called on 2/22/to ask to speak with a supervisorI was put on hold so the rep (***) could speak to her supervisor [redacted] got back on the line to tell me there is no part available and I need to go to a local repair personI was not given the opportunity to speak to the Supervisor, and was questioned as to why I needed toThis is
I purchase SSID drives that were advertised on sale, I paid for them then days later they sent me an email saying that there has been a mistake and the pricing was wrongly posted There are thousand people than ordered the same item and are also very upset about I have called several times, but the call center is located in India or some other place and they won't transfer you to U.S office There is already precedence on this same situation with the United Air when they offer Europe tickets for $and the honor the price Why is Dell so special that thinks they can get away with advertisement Please help all 56,people that were left out of left field because they such a big corporation
I purchased a laptop from Dell in January of 2018, and immediately upon opening the box, I encountered a hardware error, and had to ship it in for repairUpon completion of the repair the laptop was not usable due to it requesting a password that I did not set, and clearly did not haveI asked Dell for assistance on this second issue, and they ignored my request for an entire month without any response Getting fed up with the lack of response, I initiated contact via a different channel, and requested a "master" password to bypass that issueThe first password did not work, so I requested anotherThat password was never deliveredI asked for a third password, which also did not work At this point, Dell requested that I send the laptop back in again for replacement of more hardwareUpon receiving the laptop back from this second repair, I ran operations within the Dell BIOS/Diagnostic tools, which again resulted in the machine asking for a password I did not set, and do n
I ordered a pocket sized router from dell.com. When I ordered it, it was shown as "in stock" (otherwise you cannot order it) and a promotion was live, which reduced the price by 65%. I then payed for it using Paypal and received a order confirmation. More than 24 hours later, all of a sudden, I get a cancellation message from them with no further detail. So I chatted/called them, was being transferred between the "order status", "sales" and "parts" department for a total of 6! times only to find out, that the ordered router was out of stock before my order came in (according to a sales rep). I still got a order confirmation, which nobody was able to explain. Instead of honoring my contract with them, they are cancelling out of it, after confirming it to me! They were very unhelpful and nobody wanted to help me.
The Dell Inspiron I purchased less than a year ago, is of cheap manufacturing quality, and poorly functioning soft/hard wareThe DVD player did not work from out of the box, and the speed is like old school dial up, it can take over a minute for a web page to open, it seems due to an abundance of ads I have over emails, dozens of phone calls and invested hours of personal time trying to resolve these issues with Dell, who has clearly sold out to corporate America, profit over quality I continue to be trapped in a run around of emails and empty promises by customer service tech's in India, giving one the impression that is their ultimate job, to be the wall of no's, buffering the real company from dealing with the consequences of poor quality products
I have not received two items I orderedEvidently the sleeve for a laptop hasn't even been made ( Dell is still selling it online) I tried to call to see if I had been billed for the itemsThe billing phone number does not have an option to question a personI spent over an hour on hold, speaking to agents in foreign countries who would not help me or I could not understandI was forced to use the computer contact infoI had to cancel the orderI never received any communication about why the items were delayedHad I known it was a production issue and not just a delivery issue I would have cancelled much soonerConsumers should be able to speak to English speaking agents that do not have accents so thick that you can not understand themConsumers should be able to reach agents on the phone and not have to use a computerAny agent should be able to help a consumer with any issue or directly link a consumer to a human being who can help and not more phone trees to make you w
I sent a new laptop with a faulty memory card to Dell for repair, because it was supposed to be covered by the warranty They received it on 2/22/ When I checked the status on 2/23/18, I saw that the work had a billable hold on it with note that out of warranty work needed to be done and needed my authorization No one had attempted to call me, so I called the number noted I was first told that the billable hold was because of a liquid spill on the key board and some kind of missing hardware, then I was told that the billable hold had actually already been removed and the repair work already started Also told that the computer would be sent back to me by the following week and that I would be emailed with updates The next week on 2/25/I asked for an update, because the only email I'd received said that they hoped I was satisfied with the successful fix of the issue, with no status update and no tracking number I received on email back on 2/26/saying that it was stil
I made a purchase last year of a television in which I received a Dell promo gift card in the amount of $I never remember even receiving the gift cardAs I was looking at purchasing a Samsung tablet, I remembered that I never used the gift cardWhen I called into Customer Service I was advised that the gift card had expiredHowever, They stated that they were going to re-issue as a coupon that they were not able to reactivate the gift cardAs I had multiple questions about my future purchase that I needed answered, I spoke to several representatives and managers overseas and had nothing but issuesI was hung up on several times, I was given incorrect information, I was sent back into the queue when asked to speak with their managerAwful experienceI went round and round with a Manager and his name was ***He blindly put me on hold and told me that he would do it againI finally received an email with the coupon that had been re-issuedI still had questions that were
Complaint for advertising and extortion treatment regarding refund or warranties email I was just now told by Dell it does not have a media player See next forwarded email from dell re media player That is pertinent legal information to the decision on whether to buy or not buy the laptop That information was not listed anywhere on the website with this device See next email with attachments It clearly showed the specs that the device had a cd/DVD drive playerIt is common practice if a device has the cd DVD drive player you ought to be able to watch or listen to cd DVDs No computer I have ever owned ever that had cd DVD rom was not able to play a cd DVD rom I would not have bought this laptop if I had been told it contained no way to watch or listen to a cd DVD disc even though it has the cd DVD rom drive player Now I want my money back this was not the machine I was looking for I clearly told the sales person at purchase what I was l
I just purchased a Dell series desktop I was having a small problem so I called Dell Service I first talked to [redacted] and then to a supervisor named *** She took over my computer over the internet to fix the small problem and now it doesn't work at all Please understand I am 100% disabled as well as being a DAV The computer is my life line Before I got rid of my old Dell laptop I was sure that my new one was up and running I called again to see if someone else could fix it, (first time on the phone over minutes Second call I talked to a Kathy and she tried different ways to get it fixed and then on to a supervisor again named Hmant Please understand that I told them that if anything should happen to me before I got a new one that I was to hold Dell responsible Again the computer is my lifeline and Dell took it away from me when they, ( [redacted] , took control of it over the internet! My contact after that was direct with [redacted] @ [redacted] @Dell.comI
NEVER purchase a Dell computerIt has taken me two weeks going back and forth with Dell regarding a internet connection issueAll the time blaming Time Warner and their modemThis is not the first time this issue has come upWhen I first received the computer it would not connect, had to do a factory reset on the systemThen loading apps became a problemCD eject button on front panel NEVER workedIn the past two weeks I've spent HOURS dealing with India customer service reps that do nothing but stick to scripts and fumble through to solve a problem, it has not workedWhen I asked to speak to a manager NOTHING is resolvedI receive emails but no response regarding my issue or what I want at this timeI am currently dealing with: P [redacted] , numbers that appear after contact name on emails, I believe this is a managerM [redacted] B [redacted] -point of contactI've sent everyone emails, no response, at this point the offer to send someone to my home seems uselessAfter reviewing hundreds of complaints on line regarding multipal Dell products it is clear that their products are lemons, some not working properly after first plug inXPS have had countless issues, from monitor freezing, unable to eject a CD, no internet connection, on and onAfter three calls this morning only to recite my service tag number then be hung up on, I am done! It is obvious Dell and its support staff are as disappointing as the dollar piece of junk sitting on my deskI am now waiting for an in home tech visit, so that's another four days of not making money and not viewing my on line coursesI was super excited to get this computer as I'm living on disability and can't afford much, it was my road to starting and running my own business, now I can't even log on to it to access a simple word documentTake my advice, choose AppleAs I'm reviewing the many Dell email messages I received I discover they can't even get my name correctI'm [redacted]
I purchased a Dell laptop on May 28, 2016, by June 01, my computer shut down completelyI called Dell and after paying $89.00, they ran diagnostics on my laptop they told me I had no hard driveThey then told my that my warranty ran out at the end of May and that to replace the hard driver I would have to pay them an undetermined amountI still don't understand what happened to my hard driveI will never by another Dell computer or laptop againI would not recommend this company unless you want to throw you money away
My Problem involves many problems: that are worsening instead of getting better I was charged for an extended warrenty and to ship my computer in for repairs I had ownership problems because the computer I orginally had went bad and now the replaced computer mother board has went bad they are trying to charge me with a 10% discount to fix computer although the escalation team has closed my case without my consent or knowledgeI had to open a second case waiting on the company to contact me through email and by phone between and am they did not do sothey have return phone calls I asked for headquarters information was refused and told it was limited I found charges in my account being charged for equipment that I do not own or have returnedso they closed account I have been left on the phone for hours been played tag with from one department to the other and back againsince 9-07-I have been hung upon requested a new system (Desk top Model) for all
I ordered an Aurora Rcomputer from Dell directly back in Dec this is the 5th PC have bought in the last years from this companyMost of my PCs havew had some issue at the beginning that required me to have to contact Tech supportmost of the time it has not been a good experiencehowever with this machine, I had issues out of the boxthe lights not working and a crashing issue with the PCI had spent calls with tech support to resolve these issueson the 2nd call the alienFX lights started to work correctly, and the tech said that the crashing issues would stop as well The crashing issue continuedI made my 4th call regarding this issue and the first tech tried to tell me it was because I updated my Nvidia GPU driverWhich obviously was not the issuesmy alienware alpha, or my xor even my old Dell OptiPlex does not have these problems so I had to call back and speak to a supervisor The supervisor said he was going to send an onsite tech to me wit
I used the gift card buy computer, order was canceled, and there are no refund of gift cardThey just told me they will not refund the balanceThey get the money without give me any product
I purchased a brand new computer in November of last year. the mouse no longer works, I called customer service and they said I need to run a test which could take up to an hour. I told them I dont have time for that and need a keyboard asap to work. they told me they cant help without the test.
I bought a laptop for my dads birthdayThe laptop doesnt work dell will not fix it unless pay I no mistake on part the laptop just doesnt work I wont pay this fee
I have a Dell Mand it will not bootIt nakes loud beeps and the screen remains blackI have had it fixed onceNow its doing it againI should not have to keep putting money into getting it fixedThe issue apparently is the motherboardThere are many complaints onkine in regards to the SAME issueThe motherboard is defectiveI called dell and they are trying to charge me which is unfairTheir excuse is, it is no longer under warrantyThis isnt something that was caused, this is an issue that is a result of a defective piece of hardware