I ordered a Dell Inspiron Series 2-in-laptop to replace my old Dell XPS on Feb28th, I received the new laptop three days after having ordered it and after having charged it for around mins after opening the package, I attempted to start it upAfter about another minutes of waiting to see if a charge needed more time and after holding the power button down for an extended period of time, I contacted Dell customer support to resolve the issue After reaching out to the customer service line, I was passed along to different departments until I was connected with someone who walked me through a troubleshooting exerciseAfter doing as I was told by the representative, I was told that there was nothing that I could do, that the motherboard was nonfunctionalI was given two optionsI could either send the laptop to a Dell repair service (which would take up to a month to be fixed) or I could request that a brand new system be sent to me and then send in the non
I love my Honda and brag about it to othersI used to do the same for Dell; I think this was my 5th (?) Dell product and I had great support with my AlienwareBut after this experience, I will have advice about laptop purchases for anyone who will listenMy review is based on their "Premium Support" offering for a non-Alienware product I am not sure how much more needs to be stated about just how poor the tech support folks are at DellI have been on the phone with them or exchanged emails probably upwards of times since August (possibly earlier), so I will note that: - the initial contact/service staff attempting to fix computer issues was only capable of following script, regardless of the problem or attempts to communicate what has already been attempted - the suggestions became -- replace the hard drive (done) -- replace the hard drive again (!) and motherboard (done) -- replace the hard drive AGAIN each replacement requires a fairly sizeable amount of time backing up and reinstalling software that I use - nearly every attempt by a new person to reach me resulted in them trying me at a number I had changed years ago, even AFTER I asked each of them to update their database accordingly for the next person (why a system is not in place that cascades updates accordingly I don't understand) - after I said "No" to the third hard drive replacement and escalated the case to the "Advance Resolution Group", I gave NEW addresses (and had already updated my Dell account accordingly) to which to send a replacement computer, but it was still shipped to my OLD address - the Advanced Resolution Group then attempted to have the package picked up by FedEx from the person currently living in the apartment (who probably had no idea what was going on at each attempted pickup) - I could have prevented the incorrect delivery IF I had been given the ability to have the package delivered to a local facility, but Dell didn't make that option available to me I have requested a list of all the interactions I have been forced to have during my "Premium Support" in exchange for attempting to retrieve it, but of course this list is not forthcomingI did compile a list of those with whom I have had exchanges since I started keeping my emails, but include only those from the "Advanced Resolution Group" below Surendra, Raj, Advanced Resolution Group, "Supervisor" Swaraj Raj, Advanced Resolution Group Good luck to you if you are reading this in anticipation of buying a Dell - may your computer never fail you, otherwise you're best to save the headaches and time and just recycle it I will add that, at least in my experience, the contractors who came out to replace the parts were great
Ordered inch TV on 8/2/On approx 8/9/I found out that I would be required to take off 1/day of work in order to receive this TV from the trucking company, therefore I canceled the orderAfter not receiving a refund in to business days I contacted Dell and was told that they had received the TV back on 8/22/and it would be to business days before receiving a refundIt's been weeks now and I contacted Dell again(9/8/2016) and was told that they just received the TV back on 9/1/and I would receive a refund in to business daysI informed the customer service person that we are already business days past the day they now claim they received the TV back and I was informed that it would be to days from nowAt this point not sure what I'm supposed to believeI certainly don't believe the customer service people
I ordered a tablet in Nov2015, it arrived broken had to return it and a new one sent to meAfter promises it would arrive by Christmas the week before Christmas I was told it wouldn't arriveTwo days later I received a new tablet....after arguing with Dell that yes I had received another tablet and had to send it back I finally received a UPS return labelHowever I did not receive my refund....months later I received a partial refund and am getting constant reminders to download my subscription, what subscription I returned both systemsAs of today I am still owed money and to make matters worse hackers have retrieved my personal information from Dell They call me 2-times a day saying they have alerts from my computers, I say really.because I returned them....then they hang up and call againIt is inexcusable that Dell breached my personal information in this manner!!!
I ordered a alienware laptop online from DellThe order was confirmed and the product was delivered but it comes with wrong configurationMeaning that I paid for a fully upgraded machine but they sent me a not upgraded configurationThe upgrade that are not done worths ~USD while the whole machine I paid for is USD Their solution is that I ship the laptop back to US and they would give me a refundHowever, as I live in [redacted] , the shipment fee would be ~USD and once I buy it again their would be another tax and shipment fee of ~USDAnd also, there was a 10% off sale when I bought the PC however there is no such sale now, the price difference is also huge In conclusion, all the prices including the shipping, tax and laptop itself would be too high for a university student like me who was just able to buy the computer using my first year internship salary
This was my email to Dell and I never received a response: I'M A DISAPPOINTED AND VERY ANGRY AND AN UPSET CUSTOMER AGAINST MY BETTER JUDGEMENT, I DECIDED TO PURCHASE A NEW DESKTOP COMPUTER BECAUSE MY OTHER A-I-O DELL XPS CRAPPED OUT AFTER LESS THAN A YEAR'S USAGE WHEN THE MOTHERBOARD FAILED(I'VE HAD MANY COMPUTERS OVER THE YEARS FROM MANY MANUFACTURERS AND NONE HAVE EVER HAD A FAILED MOTHERBOARD)SINCE IT WAS PURCHASED OVER A YEAR, BUT I HAD CONSISTENT PROBLEM WITH THIS EQUIPMENT BEFORE THE WARRANTY EXPIRATION DATE, I PAID AN EXHORBITANT FEE TO HAVE YOUR DEPOT REPAIR IT IT IS CURRENTLY IN YOUR DEPOT BEING REPAIRED I ORDERED A NEW MACHINE WITH WINDOWS AND WHEN IT WAS DELIVERED IT CAME WITH WINI CONTACT YOUR TECH DEPT AND THEY TOLD ME THAT THEY COULDN'T HELP ME BECASUE IT WAS INCORRECTLY CONFIGURED AND THAT I SHOULD CONTACT CUSTOMER SERVICE I CONTACTED CUSTOMER SERVICE WHO SAID THAT THEY COULDN'T DO ANYTHING, EITHER EXCHANGE OR REPLACE, THAT I SHOULD
I purchased an ALL-IN-ONE PC worth almost $on January 11, 2018, after few days I received a shipping confirmation with a BOGUS tracking numberI call them for a status on where my order is because USPS tracking number that was provided was invalid according to USPSThey cannot provide me a valid tracking number and told me they will be able to provide me a valid tracking number/information after 6-weeksIts now past weeks and they cant still provide me a status or tracking information of the computerI want refund of my money and possible compensation of the stress and inconvenienceI am stationed overseas and I have to stay late or wake up extra early just to follow up on the BOGUS status they are giving me
I decided to purchase a camera & Flash using my Dell account on December 2nd 2015, the flash arrived within few days but the camera did notAfter several frustrating phone calls asking for an update I decided to cancel the order and return the flash The flash was received by Dell by January 6th (UPS Tracking # [redacted] ), but the credit on my account was never issue I have called Dell Financial and Dell Customer Service and my credit has not been issue, furthermore, they are charging me interest and late fees on a product that was returned over a month ago I am very frustrated with the poor customer service skills and the disconnection within agents, I keep getting the “this will be resolve within hours” but a month has passed and my credit is in jeopardy for an issue that is not under my control
I purchased computers online on 11/26/during a Black Friday sale I immediately received an email stating they had received orders with dell purchase ids and total amounts of purchases I have these emails On 12-2-I contacted customer support and had an online chat with agent(TIP_ [redacted] *) to inquire about why items had not shipped and he stated orders were placed on hold and that I needed to contact customer care on 12-3-after 10am On 12-3-I contacted customer care who told me that advertisement online was wrong and that instead of paying $per computer that I will now need to pay $per computer I asked them to honor the online price I originally purchased them for and they told me they could not I then ask them to cancel orders and they told me they could not They told me I would have to call back 12-5-and speak with someone else I then ask to speak to manager The manager told me basically the same thing but in the end told me he would hav
Last year I opened an account with Dell and purchased a computer on my accountDuring the Christmas season I also purchased a television through them, and I had no issues with either of those purchasesI did have the television shipped to my wife's work address so that it wouldn't sit on my doorstep so as to prevent theftThen my wife opened a separate account and also purchased a computer Since my wife opened her account we have had nothing but problems with account security on both of our accountsThe following issues have been occurring since my wife opened her account: When my wife purchased her computer, they shipped it to meI am not anywhere on her account, and she never authorized them to ship it to anyone but her Every time I make a purchase Dell, in addition to sending me e-mail notifications about my purchase and tracking info, they are also sending notification of my account activity to my wife as wellMy wife's e-mail address and info is no where in my
On September 8, I purchased "Nest Cam Indoor Wired Security Camera 1080TVL - 3" from Dell for a total of $My Order Acknowledgment / DPID number is: [redacted] To pay for the purchase, I applied a $promotional gift card that I received from another purchase and paid the rest with a credit cardAs of today, January 4, I still have not received my order I contacted Dell several weeks after my purchase to inquire why it had not shipped, the representative on the phone said the item was on backorder and would ship in mid-OctoberThe item never shippedI called again in mid-November, and nobody was able to help me determine why my order was not shippedAgain the week before Christmas I spent around hours on the phone with various Dell departments, nobody could actually help me, each representative either transferred me to another department or the call droppedAgain I just called Dell today, January 4, and spent 1/hour on the phone request
I've had this laptop for years and nothing out of the ordinary has happenedJust recently, however, weeks ago, I've noticed the screen wobbling whenever I opened the lidI've been taking care of this laptop just fine so seeing this raised concernsI went on using it until just yesterday when it crackedI flipped open the lid like usual only to hear a loud cracking noiseI immediately checked the rear back only to discover that the hinge on the left side had brokeThe screen is also separated from the display, causing a wide gap in betweenI got a reply back on the forum from them saying how easily it is for laptop to signs of wear and tear from opening it? So laptops should be regularly replaced based on this issue alone? "Like the wiper blades on your car After two years, they will show signs of wear." I've been through dozens of laptops and I've never come across this problem beforeI really don't get how that passes off as an excuseI don’t understand how I'm responsi
I had purchased monitors for 170$ (the deal was for the pair of them) from Dell's online site I received an order # and confirmation that my order had been processed and my credit card charged The next day I received an email from them saying that they cancelled my order due to a mistake on the price I contacted their sales department and they confirmed that they had cancelled my order and would not be fulfilling the order I asked if they could replace the model with a comparable one and they also refused
On May 30, 2016, I order MS software and a laptop computer from Dell and received a confirmation order number and customer order numberThe software would be delivered by 6/6/and the laptop 6/24/The laptop was never receivedI spent three hours with customer service who insisted the only order was for the softwareAfter much searching the order was located, but, according to the service rep, 'due to a Dell technical error' the order was canceledI never received email, phone call or cell call regarding the cancellationI have bought laptops and desktops from Dell for my children and myself since and have never been so disappointed in the customer serviceNumerous times I've tried an on-line chat, calling customer service again this evening twice and both times disconnectedAll I want is a laptop I ordered and received confirmation of productI've tried reordering the same laptop but now the price has increasedI can provide the email to Dell with the above confirma
We were shipped Dell Inspiron desktop computers on May 25, under order [redacted] The computer worked for less than a week and does not even power onI contacted our sales rep [redacted] on 06/09/to have it replaced or fixed and was told they would contact meWell I haven't heard anything back so on June 13th I contacted our rep and asked if I could call to get this taken care of and was provided a phone numberI called this number and was transferred to different people and no resolutionI once again emailed [redacted] and advised of the situation and she was going to have someone contact meI spoke with that party and was told it is not eligable for exchangeI was told it was outside of the time periodWell after much conversation and being refused to speak with her manager the call ended with no resolutionI once again contacted [redacted] to resolve the issue but nothing has been doneThese computers come with a year warranty that Dell is not standing behindI
I purchased a Dell XPS in Oct Since then I have experienced multiple error reports where my computer stops whatever I am in the middle of and automatically restarts or gets frozenThe reports vary in name and in the number per day but it is happening all to often, 2-times per dayFirst I was told to try and factory reset the computerI did this, times actually, each time losing my files and apps, but not losing the problemEventually I did have a technician come to my home and replace the hard drive which was nice except for the fact that the problem remained and happened that very eveningI have a one year warranty but it appears that in actuality, days is the limit for an actual solution to a problemI have received the run around on this issue, and at every turn I am told to repeat the same steps that have already failed such as a factory resetI expect a product that functionsThis piece of equipment has been a huge let downI do expect a computer that operat
Mouse or hardware in computer is defective, I have spent many hours on the phone with Dell support and they have not fixed the problem ------ Please do not remove your unique tracking number! ------ computer tag number [redacted] computer mouse has never worked properly since purchase, Dell refuses to replace mouse or fix internal hardware, they only re install drivers and take countless hours of my valuable time re installing drivers and testing the computer online, nothing has been fixed and this is the second time they have emailed me to try and close my case as resolved
I attempted to make a purchase of a computer on 3-2-for a computer in the amount of $The order was cancelled by Dell due to either a limit restriction on my debit card or the fact that my address couldn't be confirmedStill not sure whyAnyhow, the money was taken from my account on the 2nd immediatly after the order was placedI have yet to be refunded or had my funds releasedI have called Dell three times on this issue and they just keep telling me the funds will be released in to hoursNow im no mathematician but if I was, that would be in the neighborhood of hours since the purchaseKeep in mind that this was out of my bank account, so for the past days I have been unable to repurchase or order a computer for my child that he has been needing for schoolHelp, please!
My wife and I ordered a 70" 4K television on November 20th. It shipped November 21st. The item arrived on a plane and was seemingly sent to a warehouse in a large metropolitan area about 150 miles from our home. I had been tracking the package with excitement as we had two big events I had been anticipating using the television for. We waited and waited. First one week. Then two. Now it's approaching three weeks and still no movement on the tracking. I finally carved out time in my extremely busy day to dig into the issue. Despite three emails to Dell customer service over the course of the past two weeks, I've been getting nowhere. I contacted the shipping company for an update. They looked into it and I was told Dell contacted the freight company, and told them not to deliver my television and instead ship it back to Dell. Of course, I've received absolutely ZERO communication from Dell, and they've had my money (and continue to do so) for nearly three weeks. So I
I am a student, and I rely heavily on my computer for my schoolworkI bought an Inspiron in August 2016, and sent it in for the first time in October, because I was getting low memory warnings, and my cursor would click all over the screenIt would randomly select everything and delete everything I had typedIt was also slow, and would freezeI called Dell, and they told me to send the laptop in, and that it would take a weekI did, and I ended up being computerless for about weeks due to parts being back orderedWhen I got the computer back, a hard drive replacement and an operating system reinstall had taken placeI was still having the same problems with my touch padThree technicians were then sent out to my house, and the third tech broke my computer to the point where it wouldn't turn onWhen he called Dell, they told him that too many things could be wrong with the computer, and they couldn't send out partsSince they couldn't send parts, I had to send the
I ordered a Dell Inspiron Series 2-in-laptop to replace my old Dell XPS on Feb28th, I received the new laptop three days after having ordered it and after having charged it for around mins after opening the package, I attempted to start it upAfter about another minutes of waiting to see if a charge needed more time and after holding the power button down for an extended period of time, I contacted Dell customer support to resolve the issue After reaching out to the customer service line, I was passed along to different departments until I was connected with someone who walked me through a troubleshooting exerciseAfter doing as I was told by the representative, I was told that there was nothing that I could do, that the motherboard was nonfunctionalI was given two optionsI could either send the laptop to a Dell repair service (which would take up to a month to be fixed) or I could request that a brand new system be sent to me and then send in the non
I love my Honda and brag about it to othersI used to do the same for Dell; I think this was my 5th (?) Dell product and I had great support with my AlienwareBut after this experience, I will have advice about laptop purchases for anyone who will listenMy review is based on their "Premium Support" offering for a non-Alienware product I am not sure how much more needs to be stated about just how poor the tech support folks are at DellI have been on the phone with them or exchanged emails probably upwards of times since August (possibly earlier), so I will note that: - the initial contact/service staff attempting to fix computer issues was only capable of following script, regardless of the problem or attempts to communicate what has already been attempted - the suggestions became -- replace the hard drive (done) -- replace the hard drive again (!) and motherboard (done) -- replace the hard drive AGAIN each replacement requires a fairly sizeable amount of time backing up and reinstalling software that I use - nearly every attempt by a new person to reach me resulted in them trying me at a number I had changed years ago, even AFTER I asked each of them to update their database accordingly for the next person (why a system is not in place that cascades updates accordingly I don't understand) - after I said "No" to the third hard drive replacement and escalated the case to the "Advance Resolution Group", I gave NEW addresses (and had already updated my Dell account accordingly) to which to send a replacement computer, but it was still shipped to my OLD address - the Advanced Resolution Group then attempted to have the package picked up by FedEx from the person currently living in the apartment (who probably had no idea what was going on at each attempted pickup) - I could have prevented the incorrect delivery IF I had been given the ability to have the package delivered to a local facility, but Dell didn't make that option available to me I have requested a list of all the interactions I have been forced to have during my "Premium Support" in exchange for attempting to retrieve it, but of course this list is not forthcomingI did compile a list of those with whom I have had exchanges since I started keeping my emails, but include only those from the "Advanced Resolution Group" below Surendra, Raj, Advanced Resolution Group, "Supervisor" Swaraj Raj, Advanced Resolution Group Good luck to you if you are reading this in anticipation of buying a Dell - may your computer never fail you, otherwise you're best to save the headaches and time and just recycle it I will add that, at least in my experience, the contractors who came out to replace the parts were great
Ordered inch TV on 8/2/On approx 8/9/I found out that I would be required to take off 1/day of work in order to receive this TV from the trucking company, therefore I canceled the orderAfter not receiving a refund in to business days I contacted Dell and was told that they had received the TV back on 8/22/and it would be to business days before receiving a refundIt's been weeks now and I contacted Dell again(9/8/2016) and was told that they just received the TV back on 9/1/and I would receive a refund in to business daysI informed the customer service person that we are already business days past the day they now claim they received the TV back and I was informed that it would be to days from nowAt this point not sure what I'm supposed to believeI certainly don't believe the customer service people
I ordered a tablet in Nov2015, it arrived broken had to return it and a new one sent to meAfter promises it would arrive by Christmas the week before Christmas I was told it wouldn't arriveTwo days later I received a new tablet....after arguing with Dell that yes I had received another tablet and had to send it back I finally received a UPS return labelHowever I did not receive my refund....months later I received a partial refund and am getting constant reminders to download my subscription, what subscription I returned both systemsAs of today I am still owed money and to make matters worse hackers have retrieved my personal information from Dell They call me 2-times a day saying they have alerts from my computers, I say really.because I returned them....then they hang up and call againIt is inexcusable that Dell breached my personal information in this manner!!!
I ordered a alienware laptop online from DellThe order was confirmed and the product was delivered but it comes with wrong configurationMeaning that I paid for a fully upgraded machine but they sent me a not upgraded configurationThe upgrade that are not done worths ~USD while the whole machine I paid for is USD Their solution is that I ship the laptop back to US and they would give me a refundHowever, as I live in [redacted] , the shipment fee would be ~USD and once I buy it again their would be another tax and shipment fee of ~USDAnd also, there was a 10% off sale when I bought the PC however there is no such sale now, the price difference is also huge In conclusion, all the prices including the shipping, tax and laptop itself would be too high for a university student like me who was just able to buy the computer using my first year internship salary
This was my email to Dell and I never received a response: I'M A DISAPPOINTED AND VERY ANGRY AND AN UPSET CUSTOMER AGAINST MY BETTER JUDGEMENT, I DECIDED TO PURCHASE A NEW DESKTOP COMPUTER BECAUSE MY OTHER A-I-O DELL XPS CRAPPED OUT AFTER LESS THAN A YEAR'S USAGE WHEN THE MOTHERBOARD FAILED(I'VE HAD MANY COMPUTERS OVER THE YEARS FROM MANY MANUFACTURERS AND NONE HAVE EVER HAD A FAILED MOTHERBOARD)SINCE IT WAS PURCHASED OVER A YEAR, BUT I HAD CONSISTENT PROBLEM WITH THIS EQUIPMENT BEFORE THE WARRANTY EXPIRATION DATE, I PAID AN EXHORBITANT FEE TO HAVE YOUR DEPOT REPAIR IT IT IS CURRENTLY IN YOUR DEPOT BEING REPAIRED I ORDERED A NEW MACHINE WITH WINDOWS AND WHEN IT WAS DELIVERED IT CAME WITH WINI CONTACT YOUR TECH DEPT AND THEY TOLD ME THAT THEY COULDN'T HELP ME BECASUE IT WAS INCORRECTLY CONFIGURED AND THAT I SHOULD CONTACT CUSTOMER SERVICE I CONTACTED CUSTOMER SERVICE WHO SAID THAT THEY COULDN'T DO ANYTHING, EITHER EXCHANGE OR REPLACE, THAT I SHOULD
I purchased an ALL-IN-ONE PC worth almost $on January 11, 2018, after few days I received a shipping confirmation with a BOGUS tracking numberI call them for a status on where my order is because USPS tracking number that was provided was invalid according to USPSThey cannot provide me a valid tracking number and told me they will be able to provide me a valid tracking number/information after 6-weeksIts now past weeks and they cant still provide me a status or tracking information of the computerI want refund of my money and possible compensation of the stress and inconvenienceI am stationed overseas and I have to stay late or wake up extra early just to follow up on the BOGUS status they are giving me
I decided to purchase a camera & Flash using my Dell account on December 2nd 2015, the flash arrived within few days but the camera did notAfter several frustrating phone calls asking for an update I decided to cancel the order and return the flash The flash was received by Dell by January 6th (UPS Tracking # [redacted] ), but the credit on my account was never issue I have called Dell Financial and Dell Customer Service and my credit has not been issue, furthermore, they are charging me interest and late fees on a product that was returned over a month ago I am very frustrated with the poor customer service skills and the disconnection within agents, I keep getting the “this will be resolve within hours” but a month has passed and my credit is in jeopardy for an issue that is not under my control
I purchased computers online on 11/26/during a Black Friday sale I immediately received an email stating they had received orders with dell purchase ids and total amounts of purchases I have these emails On 12-2-I contacted customer support and had an online chat with agent(TIP_ [redacted] *) to inquire about why items had not shipped and he stated orders were placed on hold and that I needed to contact customer care on 12-3-after 10am On 12-3-I contacted customer care who told me that advertisement online was wrong and that instead of paying $per computer that I will now need to pay $per computer I asked them to honor the online price I originally purchased them for and they told me they could not I then ask them to cancel orders and they told me they could not They told me I would have to call back 12-5-and speak with someone else I then ask to speak to manager The manager told me basically the same thing but in the end told me he would hav
Last year I opened an account with Dell and purchased a computer on my accountDuring the Christmas season I also purchased a television through them, and I had no issues with either of those purchasesI did have the television shipped to my wife's work address so that it wouldn't sit on my doorstep so as to prevent theftThen my wife opened a separate account and also purchased a computer Since my wife opened her account we have had nothing but problems with account security on both of our accountsThe following issues have been occurring since my wife opened her account: When my wife purchased her computer, they shipped it to meI am not anywhere on her account, and she never authorized them to ship it to anyone but her Every time I make a purchase Dell, in addition to sending me e-mail notifications about my purchase and tracking info, they are also sending notification of my account activity to my wife as wellMy wife's e-mail address and info is no where in my
On September 8, I purchased "Nest Cam Indoor Wired Security Camera 1080TVL - 3" from Dell for a total of $My Order Acknowledgment / DPID number is: [redacted] To pay for the purchase, I applied a $promotional gift card that I received from another purchase and paid the rest with a credit cardAs of today, January 4, I still have not received my order I contacted Dell several weeks after my purchase to inquire why it had not shipped, the representative on the phone said the item was on backorder and would ship in mid-OctoberThe item never shippedI called again in mid-November, and nobody was able to help me determine why my order was not shippedAgain the week before Christmas I spent around hours on the phone with various Dell departments, nobody could actually help me, each representative either transferred me to another department or the call droppedAgain I just called Dell today, January 4, and spent 1/hour on the phone request
I've had this laptop for years and nothing out of the ordinary has happenedJust recently, however, weeks ago, I've noticed the screen wobbling whenever I opened the lidI've been taking care of this laptop just fine so seeing this raised concernsI went on using it until just yesterday when it crackedI flipped open the lid like usual only to hear a loud cracking noiseI immediately checked the rear back only to discover that the hinge on the left side had brokeThe screen is also separated from the display, causing a wide gap in betweenI got a reply back on the forum from them saying how easily it is for laptop to signs of wear and tear from opening it? So laptops should be regularly replaced based on this issue alone? "Like the wiper blades on your car After two years, they will show signs of wear." I've been through dozens of laptops and I've never come across this problem beforeI really don't get how that passes off as an excuseI don’t understand how I'm responsi
I had purchased monitors for 170$ (the deal was for the pair of them) from Dell's online site I received an order # and confirmation that my order had been processed and my credit card charged The next day I received an email from them saying that they cancelled my order due to a mistake on the price I contacted their sales department and they confirmed that they had cancelled my order and would not be fulfilling the order I asked if they could replace the model with a comparable one and they also refused
On May 30, 2016, I order MS software and a laptop computer from Dell and received a confirmation order number and customer order numberThe software would be delivered by 6/6/and the laptop 6/24/The laptop was never receivedI spent three hours with customer service who insisted the only order was for the softwareAfter much searching the order was located, but, according to the service rep, 'due to a Dell technical error' the order was canceledI never received email, phone call or cell call regarding the cancellationI have bought laptops and desktops from Dell for my children and myself since and have never been so disappointed in the customer serviceNumerous times I've tried an on-line chat, calling customer service again this evening twice and both times disconnectedAll I want is a laptop I ordered and received confirmation of productI've tried reordering the same laptop but now the price has increasedI can provide the email to Dell with the above confirma
We were shipped Dell Inspiron desktop computers on May 25, under order [redacted] The computer worked for less than a week and does not even power onI contacted our sales rep [redacted] on 06/09/to have it replaced or fixed and was told they would contact meWell I haven't heard anything back so on June 13th I contacted our rep and asked if I could call to get this taken care of and was provided a phone numberI called this number and was transferred to different people and no resolutionI once again emailed [redacted] and advised of the situation and she was going to have someone contact meI spoke with that party and was told it is not eligable for exchangeI was told it was outside of the time periodWell after much conversation and being refused to speak with her manager the call ended with no resolutionI once again contacted [redacted] to resolve the issue but nothing has been doneThese computers come with a year warranty that Dell is not standing behindI
I purchased a Dell XPS in Oct Since then I have experienced multiple error reports where my computer stops whatever I am in the middle of and automatically restarts or gets frozenThe reports vary in name and in the number per day but it is happening all to often, 2-times per dayFirst I was told to try and factory reset the computerI did this, times actually, each time losing my files and apps, but not losing the problemEventually I did have a technician come to my home and replace the hard drive which was nice except for the fact that the problem remained and happened that very eveningI have a one year warranty but it appears that in actuality, days is the limit for an actual solution to a problemI have received the run around on this issue, and at every turn I am told to repeat the same steps that have already failed such as a factory resetI expect a product that functionsThis piece of equipment has been a huge let downI do expect a computer that operat
Mouse or hardware in computer is defective, I have spent many hours on the phone with Dell support and they have not fixed the problem ------ Please do not remove your unique tracking number! ------ computer tag number [redacted] computer mouse has never worked properly since purchase, Dell refuses to replace mouse or fix internal hardware, they only re install drivers and take countless hours of my valuable time re installing drivers and testing the computer online, nothing has been fixed and this is the second time they have emailed me to try and close my case as resolved
I attempted to make a purchase of a computer on 3-2-for a computer in the amount of $The order was cancelled by Dell due to either a limit restriction on my debit card or the fact that my address couldn't be confirmedStill not sure whyAnyhow, the money was taken from my account on the 2nd immediatly after the order was placedI have yet to be refunded or had my funds releasedI have called Dell three times on this issue and they just keep telling me the funds will be released in to hoursNow im no mathematician but if I was, that would be in the neighborhood of hours since the purchaseKeep in mind that this was out of my bank account, so for the past days I have been unable to repurchase or order a computer for my child that he has been needing for schoolHelp, please!
My wife and I ordered a 70" 4K television on November 20th. It shipped November 21st. The item arrived on a plane and was seemingly sent to a warehouse in a large metropolitan area about 150 miles from our home. I had been tracking the package with excitement as we had two big events I had been anticipating using the television for. We waited and waited. First one week. Then two. Now it's approaching three weeks and still no movement on the tracking. I finally carved out time in my extremely busy day to dig into the issue. Despite three emails to Dell customer service over the course of the past two weeks, I've been getting nowhere. I contacted the shipping company for an update. They looked into it and I was told Dell contacted the freight company, and told them not to deliver my television and instead ship it back to Dell. Of course, I've received absolutely ZERO communication from Dell, and they've had my money (and continue to do so) for nearly three weeks. So I
I am a student, and I rely heavily on my computer for my schoolworkI bought an Inspiron in August 2016, and sent it in for the first time in October, because I was getting low memory warnings, and my cursor would click all over the screenIt would randomly select everything and delete everything I had typedIt was also slow, and would freezeI called Dell, and they told me to send the laptop in, and that it would take a weekI did, and I ended up being computerless for about weeks due to parts being back orderedWhen I got the computer back, a hard drive replacement and an operating system reinstall had taken placeI was still having the same problems with my touch padThree technicians were then sent out to my house, and the third tech broke my computer to the point where it wouldn't turn onWhen he called Dell, they told him that too many things could be wrong with the computer, and they couldn't send out partsSince they couldn't send parts, I had to send the