I have sent back my computer for returni was told to wait to business days for my refundMy computer was received by Dell on 2/15/As of today 3/12/2016, I have waited business days but no refundI have contacted Dell customer service 6th times, but nobody give me the right answerLast time I have sent an mail to request my refund but no answer
Summary: 11/25 - Received $25 rewards credit from Dell for registering new product on 11/25. 11/25 - Made purchase of RAM from Dell website, item# A8547953 Qty:2 @ 42.99. Used $25 rewards and paid remainder via debit card. 11/29 - Noticed price decrease on RAM from 42.99 to 34.99. Order had not shipped yet. Called Dell resolution team (Service request [redacted] ) to request $16.00 credit for price difference. Dell agent [redacted] refused. Only willing to refund $9. I asked if he could cancel my order, refund my payment and I would just reorder the same thing at the lower cost. 11/30 - Received email from [redacted] saying that he failed to cancel my order in time, and it was shipped. He requested a stop shipment from ***. I replied asking him why he would do that instead of just giving me the $16 dollar refund. He did not respond. Charge appears on my Wells Fargo account. 12/1 - Contact Dell via email with everything that has happened. Autoreply promises resolution within 1 business
I ordered a computer and Microsoft Office Home and Business on 7/22/ I received my computer on 7/26/ I was sent the wrong activation key for Microsoft Office I was on the phone with their "support" (and I use that term loosely) people for hour and minutesI was told I would have the new product key by Friday, 7/29, and that someone would call me at 1:pm that day I didn't receive the code and no one called So I called again I was on the phone again for hour was told I would not receive my new code until August 12!!!! I paid $for that program and I cannot use my computer until August because the current program expires on 7/ This is an unacceptable business practice Why would it take that long to get a new product key when it was your mistake in the first place In addition, it is difficult to understand their people and they were very rude!
Purchased a laptop computer from [redacted] on 5-1-16 and had a issue with th battery upon registering with Dell. Contacted Dell warranty repair and was informed the warranty is expired. That was on first call that lasted over three hours as they transferred me here there and everywhere. Was told to email them the receipt showing here I had purchased it on 5-1-16. My paperwork says one year manufacture warranty and the dell rep in India says that the warranty starts when [redacted] purchases it from them. The manager at [redacted] explained that can not be they would have a lot of unhappy customers. All I'm trying to do is have them stand by the one year manufacture warranty to original purchaser which is me. I asked it least 10 times today to be transferred to a US represenitive and they have refused each time to get me a US rep. I have documented names and I'd #s of the reps that would give it to you and one of their supervisors hung up on me after being on the phone a hour with him trying t
Don't call Dell for supportI have been called back after calling support on my own phone and harassedI Chatted with support next and asked for support phone number in USAShe gave me an Insurance cophone numberI bought this Inspiron on 1/05/I called with problems on 02/04/Well with in the days warrantee periodThey did try to fix it but tried on line and said it was fixedNOT! I have spent several hours and many days on these problemsI finally told them I wanted a BOX and LABEL to send it backNO helppassed from person to person many, Many timesI feel I talked to 1/of IndiaFinally, [redacted] told me he had the POWER to reject or except my returnNobody elseHe offered a "deal" gave me two days to accept his deal or NO DEALI Had the audacity to ask for a boxI trashed mineHe would send a labelup to me to buy a boxI can't find a box suitable for delicate electronic partsHe told me I was responsible for any damage in transporting
Recently under hardware extended warranty, my system with Service Tag# [redacted] was exchanged with a new Service Tag# [redacted] I received the replacement system on April 21, Unfortunately, the Recovery Media I received with that replaced system, [redacted] , is corruptI have called Dell about times by now and tried to obtain a replacement for recovery mediaWithout that I cannot recover my WindowsI have spent nothing but useless time on phone trying to pass a simple request through, however, some people say you will need to talk to Customer Care, some say you will need to talk to Sales, all at times when those departments are closedI even tell them that I have been DELL customer for years and I know that at this time those departments are closed but they argue that those departments are not closedAn agent even promised to stay on the line with me while she connects me over to one of those departments, and as I had suspected she would just transfer me and disconnect from
I purchased a computer from Dell on August 28, The order was shipped on the 30th of August and received by my wife on September My wife used it for a couple of weeks, but was very unhappy with the performance I contacted Dell September 18, less than the day maximum for returns, and requested a return of the computer Dell responded September with an email advising that the return was processing and to wait for a return waybill and shipping instructions I waited approximately days and when I still did not receive an email, I sent an inquiry to Dell customer service I received a reply on October 3, stating that the day window was passed and the computer was not eligible for return I have communicated back and forth with " [redacted] *" and explained that my request was initiated prior to the day window closing Customer service will not process the return insisting that I am outside the day window, even though my initial contact was September I can
On August 19, 2017, I purchased an Inspiron 15 7000 Gaming Series computer from Dell ( [redacted] ) for approximately $1,400. I purchased the most recent machine available with 1T memory space. I also purchased premium support for 5 years. I purchased a similar computer for my other son a few months earlier. Since I received the computers, I began having a lot of issues. The drivers had to be constantly installed and updated manually. To do so, I had to go periodically go to Dell's website and check what drives need to be updated on my computer and do it manually. If I didn't do it for a while, I would have issues with both computer. The main issue, however, was the fact that Dell only gives 100GB C drive space and then install D drive that is 900GB or 1T in size. Because of this, even with minimal use, my son's machine started to started run out of memory even though ALL and ONLY three programs my son installed were on D drive. Main issues with Dell: 1. Drivers n
Before I ordered a computer, I did an online chat with a Dell salesperson I asked the salesperson whether the computer has SATA power cords since the motherboard has proprietary SATA power connectors, and they said it does come with of them I was very detailed and specific in my chat, so there should have been no confusion about which part I was referring to Since they said it comes with cables, I proceeded with the order, but the computer I received in the mail only has of those cables I then called Dell and spent minutes trying to explain to the support person what a SATA cable is, spelling it about times, but they and their supervisor both had no idea what a SATA power cable is, what its part number is, or how to send me a new one They transferred me to Tech Support, and Tech Support immediately refused to help, saying they did not have access to part numbers and wanted to transfer me back to the original department I told them I would file a Revdex.com complai
Dell advertised a laptop for sale for with a FREE inch flat screen televisionafter receiving my invoice I realized I was in fact charged for the flat screen which was advertised as FREEI contacted Dell Service Center multiple times via phone, online chat, and email- in which representatives were rude and refused to help me or resolve the issueI then sent two certified letters to Dell Headquarters in Round Rock Texas- both letters were signed for and I received the sign certified green copy back from USPSNobody from Round Rock Headquarters contacted me- Instead they had a representative from India call and email me stating despite the advertisement and laptop I purchased Dell Company will not be refunding me the plus tax that they charged me for a promotion/advertisement they advertise online- stating FREE Flat Screen-I even sent a copy of the advertisement with the certified letter showing that they have scammed me out of this money and the company refuses t
I bought an laptop through the online dell agent on 26/1/Upon the delivery, dell contacted [redacted] and requested to return the package to themI contacted Dell and they said I am a re-seller and would not sell the laptop to me and will made a refund to meActually I am just a oversea customer who looking for a cheap laptopAnd now, it is 12/4/2018, I am still looking for the refundI had contact my credit card provider and they said no refund was made to my account
I purchased a new laptop computer from Dell.com on January 16, 2018 and received the laptop on January 20, 2018. I noticed the brand new laptop ran really really slow, I thought it was my internet so I purchased new internet service and the computer still ran really really slow. I took the laptop to let my brother in law who knows a lot about computers look at my new laptop. He said the laptop’s hard drive was running at 100% and there were no programs running. I called Dell customer service I spent an hour on the phone doing diagnostic tests the agent on the phone said it was a problem with the software that came on the laptop when I purchased it . My husband spent 3 hours today trying to see if he could return the defective laptop they told him they would not return it. I have only used the laptop maybe 7 times because it was frustrating it was so slow. So now I have a new laptop that is defective and Dell will not return it. The warranty is 1 year. I want a full refund! I
I ordered a customized Latitude laptop from their website on January 15th for $(before tax), estimated delivery date January Then got notified that it was delayed twice pushing the delivery date back to February 20thAfter that, they sent me an email advising me to cancel my order and reorder on February 10th- because according to their customer service that model is no longer available Their sales team offered me a lower quality (slower processor- I had an ithey wanted me to settle for an i5) laptop for a higher price- starting at $and then after negotiating they backed it down to $Then, I checked their website and I could still order the model I was told was no longer available at a price of $(before tax.)
I have a computer that I purchased through dell that is still under warrantyIt is having a power issue where the PC completely turns off multiple times a day and does this even during activity while I am on it This is not a software problemIt is a hardware problem They have replaced the motherboard and that still hasn't fixed anythingDuring that they erased a lot of my files that they take no responsibility for I have talked to multiple agents that don't even comprehend what the issue is even though I have told them multiple times and it is in emails that I have sent So much of my time has been wasted troubleshooting this when I know the hardware is the issueThis unit needs to be replaced
I returned the Dell Outlet XPS - Windows Home 64bit English on 3/28/ (this was the second computer from the outlet store that didn't functionThe first computer was a Dell Outlet XPS - Windows Pro which also didn't work and after being on the phone with Tech support it was determined the computer couldn't be fixedI returned this computer on 3/27/and just received my money back on the first computer) The money that I am currently being owed on the second computer is $ This amount was charged on my credit card which I am currently paying interest on while waiting to get my money back.) Today I received the following letter indicating it would still take another 5-business days to process the refund since a logistics mistake had been made This email is regarding your return request # [redacted] for order # [redacted] which has been initiated on 3/28/by [redacted] In the effort to keep you informed and improve your experience
I work for a utility office and on 7/19/2016 I ordered 3 Dell Computers and Windows 10 from Dell. Estimated delivery date was 7/25/2016 and we still have not received them as of today 8/26/2016. Dell was contacted on 8/19/2016 about this matter. I was hung up on twice and the 3rd time I called I was told they had already been shipped. I had a tracking number on my order and it showed that it had never been shipped. I informed them we had already paid them $1626.35 on our Visa and we had no product to show for it.
I ordered a laptop February 9th (Dell Order Number **SSN**) The delivery date was changedOrder then magically cancelled itselfCall Dell nobody can explain whyReorder SAME EXACT LAPTOP (Dell Order Number **SSN**)Delivery date changed timesUpon the 3rd call to Dell about why it's been changed AGAIN I was finally told that the Iprocessor was out of stock and that was why it was delayedNo attempt to contact me about itweeks into the order and I had to contact THEM to figure that outOk, so order is processed and shippedShipped on March 2ndDue to be delivered on March 7thMarch 7th arrives and laptop isn't hereGave it a couple daysstill isn't hereNo update on the websiteCall the post office with the "tracking number"Tracking number doesn't track to anythingMeaning the post office told me that they have a 20-something tracking number and the one I gave them doesn't existCall dell back for the 6th timeUnfriendly yelling ensues and a request for an actual tracking number is generated (Customer Service Request Number 945243694) which is said to take hours from customer service repIt's been past hours since that timeCall Dell back, for 10th timeFINALLY someone explains to me that since the order is to an APO address that it is to take 6-weeks to get to meNOBODY has told me that from the start, so yet again I've had to find this all out myself after dealing with the terrible customer service reps and the horrible information they are given which is pure garbageIf I knew ANY of this, I never would have spent any money on any products Dell sellsDell has been a terrible service provider and has not once tried to rectify any situation nor contact me with anything at allWill absolutely be the last Dell product I ever buy no matter what and I will explain exactly what happened to anyone looking to buy a Dell product and explain that it's a better deal to spend more money on someone else's product for the same thing as it would be to deal with the shenanigans that Dell has put me through and will put them throughTerrible terrible service all around
In just the last year, our business has purchased optiplex 3040s and PowerEdge servers from DellWhen the order for the PowerEdge servers did not ship, delaying a project, I spent the most frustrating minutes dealing with Dell's legion of heavily- accented phone representatives, who continually just kept transferring me to other departments in lieu of a supervisor or just disconnected the callVery little professionalism shown by anyThis year IT veteran is seriously rethinking going through Dell for hardware
When I purchased my computer, I was offered software at a discounted price along with the purchase The software was Corel Paint Shop Pro X I opted to purchase this My computer arrived and everything was fine with thatBut the software would not install I called customer care at Dell Friday 3-3-They remotely controlled my computer and attempted to download and install the program with the same error that I had They told me that the Software Department would need to help with this I was transferredSoftware remotely controlled my computer and tried times to do the same thingThey concluded that the software was 32-bit, but my computer was 64-bit and these would work togetherThey said that the customer care department would need to fix the issue, by getting me a product key for a 64-bit version of the same software program I was told I'd have to call back Monday during business hoursOn Monday 3-6-I called late, but still during business hours Customer Care
on 12/08/Fed-X was suppose to deliver a computer, the truck never stopped I have video time stamped of the truck driving past Fed-x says they will replace dell just has to file a claim with computer serial number and tracking number on device, info I do not have, Dell says I have to have a police report before they willthe police tell me since it clearly was not delivered and there fore not stolen it is a civil matter between Dell and Fed-x they do not investigate what didn't happen and filing a police report is a crimeand no matter how many times I tell all the people over there and I haave sent the videos to them ,they keep repeating the same line and will do nothingdell purchase # [redacted] , Dell service req# [redacted] fed-x case id# [redacted]
I have sent back my computer for returni was told to wait to business days for my refundMy computer was received by Dell on 2/15/As of today 3/12/2016, I have waited business days but no refundI have contacted Dell customer service 6th times, but nobody give me the right answerLast time I have sent an mail to request my refund but no answer
Summary: 11/25 - Received $25 rewards credit from Dell for registering new product on 11/25. 11/25 - Made purchase of RAM from Dell website, item# A8547953 Qty:2 @ 42.99. Used $25 rewards and paid remainder via debit card. 11/29 - Noticed price decrease on RAM from 42.99 to 34.99. Order had not shipped yet. Called Dell resolution team (Service request [redacted] ) to request $16.00 credit for price difference. Dell agent [redacted] refused. Only willing to refund $9. I asked if he could cancel my order, refund my payment and I would just reorder the same thing at the lower cost. 11/30 - Received email from [redacted] saying that he failed to cancel my order in time, and it was shipped. He requested a stop shipment from ***. I replied asking him why he would do that instead of just giving me the $16 dollar refund. He did not respond. Charge appears on my Wells Fargo account. 12/1 - Contact Dell via email with everything that has happened. Autoreply promises resolution within 1 business
I ordered a computer and Microsoft Office Home and Business on 7/22/ I received my computer on 7/26/ I was sent the wrong activation key for Microsoft Office I was on the phone with their "support" (and I use that term loosely) people for hour and minutesI was told I would have the new product key by Friday, 7/29, and that someone would call me at 1:pm that day I didn't receive the code and no one called So I called again I was on the phone again for hour was told I would not receive my new code until August 12!!!! I paid $for that program and I cannot use my computer until August because the current program expires on 7/ This is an unacceptable business practice Why would it take that long to get a new product key when it was your mistake in the first place In addition, it is difficult to understand their people and they were very rude!
Purchased a laptop computer from [redacted] on 5-1-16 and had a issue with th battery upon registering with Dell. Contacted Dell warranty repair and was informed the warranty is expired. That was on first call that lasted over three hours as they transferred me here there and everywhere. Was told to email them the receipt showing here I had purchased it on 5-1-16. My paperwork says one year manufacture warranty and the dell rep in India says that the warranty starts when [redacted] purchases it from them. The manager at [redacted] explained that can not be they would have a lot of unhappy customers. All I'm trying to do is have them stand by the one year manufacture warranty to original purchaser which is me. I asked it least 10 times today to be transferred to a US represenitive and they have refused each time to get me a US rep. I have documented names and I'd #s of the reps that would give it to you and one of their supervisors hung up on me after being on the phone a hour with him trying t
Don't call Dell for supportI have been called back after calling support on my own phone and harassedI Chatted with support next and asked for support phone number in USAShe gave me an Insurance cophone numberI bought this Inspiron on 1/05/I called with problems on 02/04/Well with in the days warrantee periodThey did try to fix it but tried on line and said it was fixedNOT! I have spent several hours and many days on these problemsI finally told them I wanted a BOX and LABEL to send it backNO helppassed from person to person many, Many timesI feel I talked to 1/of IndiaFinally, [redacted] told me he had the POWER to reject or except my returnNobody elseHe offered a "deal" gave me two days to accept his deal or NO DEALI Had the audacity to ask for a boxI trashed mineHe would send a labelup to me to buy a boxI can't find a box suitable for delicate electronic partsHe told me I was responsible for any damage in transporting
Recently under hardware extended warranty, my system with Service Tag# [redacted] was exchanged with a new Service Tag# [redacted] I received the replacement system on April 21, Unfortunately, the Recovery Media I received with that replaced system, [redacted] , is corruptI have called Dell about times by now and tried to obtain a replacement for recovery mediaWithout that I cannot recover my WindowsI have spent nothing but useless time on phone trying to pass a simple request through, however, some people say you will need to talk to Customer Care, some say you will need to talk to Sales, all at times when those departments are closedI even tell them that I have been DELL customer for years and I know that at this time those departments are closed but they argue that those departments are not closedAn agent even promised to stay on the line with me while she connects me over to one of those departments, and as I had suspected she would just transfer me and disconnect from
I purchased a computer from Dell on August 28, The order was shipped on the 30th of August and received by my wife on September My wife used it for a couple of weeks, but was very unhappy with the performance I contacted Dell September 18, less than the day maximum for returns, and requested a return of the computer Dell responded September with an email advising that the return was processing and to wait for a return waybill and shipping instructions I waited approximately days and when I still did not receive an email, I sent an inquiry to Dell customer service I received a reply on October 3, stating that the day window was passed and the computer was not eligible for return I have communicated back and forth with " [redacted] *" and explained that my request was initiated prior to the day window closing Customer service will not process the return insisting that I am outside the day window, even though my initial contact was September I can
On August 19, 2017, I purchased an Inspiron 15 7000 Gaming Series computer from Dell ( [redacted] ) for approximately $1,400. I purchased the most recent machine available with 1T memory space. I also purchased premium support for 5 years. I purchased a similar computer for my other son a few months earlier. Since I received the computers, I began having a lot of issues. The drivers had to be constantly installed and updated manually. To do so, I had to go periodically go to Dell's website and check what drives need to be updated on my computer and do it manually. If I didn't do it for a while, I would have issues with both computer. The main issue, however, was the fact that Dell only gives 100GB C drive space and then install D drive that is 900GB or 1T in size. Because of this, even with minimal use, my son's machine started to started run out of memory even though ALL and ONLY three programs my son installed were on D drive. Main issues with Dell: 1. Drivers n
Before I ordered a computer, I did an online chat with a Dell salesperson I asked the salesperson whether the computer has SATA power cords since the motherboard has proprietary SATA power connectors, and they said it does come with of them I was very detailed and specific in my chat, so there should have been no confusion about which part I was referring to Since they said it comes with cables, I proceeded with the order, but the computer I received in the mail only has of those cables I then called Dell and spent minutes trying to explain to the support person what a SATA cable is, spelling it about times, but they and their supervisor both had no idea what a SATA power cable is, what its part number is, or how to send me a new one They transferred me to Tech Support, and Tech Support immediately refused to help, saying they did not have access to part numbers and wanted to transfer me back to the original department I told them I would file a Revdex.com complai
Dell advertised a laptop for sale for with a FREE inch flat screen televisionafter receiving my invoice I realized I was in fact charged for the flat screen which was advertised as FREEI contacted Dell Service Center multiple times via phone, online chat, and email- in which representatives were rude and refused to help me or resolve the issueI then sent two certified letters to Dell Headquarters in Round Rock Texas- both letters were signed for and I received the sign certified green copy back from USPSNobody from Round Rock Headquarters contacted me- Instead they had a representative from India call and email me stating despite the advertisement and laptop I purchased Dell Company will not be refunding me the plus tax that they charged me for a promotion/advertisement they advertise online- stating FREE Flat Screen-I even sent a copy of the advertisement with the certified letter showing that they have scammed me out of this money and the company refuses t
I bought an laptop through the online dell agent on 26/1/Upon the delivery, dell contacted [redacted] and requested to return the package to themI contacted Dell and they said I am a re-seller and would not sell the laptop to me and will made a refund to meActually I am just a oversea customer who looking for a cheap laptopAnd now, it is 12/4/2018, I am still looking for the refundI had contact my credit card provider and they said no refund was made to my account
I purchased a new laptop computer from Dell.com on January 16, 2018 and received the laptop on January 20, 2018. I noticed the brand new laptop ran really really slow, I thought it was my internet so I purchased new internet service and the computer still ran really really slow. I took the laptop to let my brother in law who knows a lot about computers look at my new laptop. He said the laptop’s hard drive was running at 100% and there were no programs running. I called Dell customer service I spent an hour on the phone doing diagnostic tests the agent on the phone said it was a problem with the software that came on the laptop when I purchased it . My husband spent 3 hours today trying to see if he could return the defective laptop they told him they would not return it. I have only used the laptop maybe 7 times because it was frustrating it was so slow. So now I have a new laptop that is defective and Dell will not return it. The warranty is 1 year. I want a full refund! I
I ordered a customized Latitude laptop from their website on January 15th for $(before tax), estimated delivery date January Then got notified that it was delayed twice pushing the delivery date back to February 20thAfter that, they sent me an email advising me to cancel my order and reorder on February 10th- because according to their customer service that model is no longer available Their sales team offered me a lower quality (slower processor- I had an ithey wanted me to settle for an i5) laptop for a higher price- starting at $and then after negotiating they backed it down to $Then, I checked their website and I could still order the model I was told was no longer available at a price of $(before tax.)
I have a computer that I purchased through dell that is still under warrantyIt is having a power issue where the PC completely turns off multiple times a day and does this even during activity while I am on it This is not a software problemIt is a hardware problem They have replaced the motherboard and that still hasn't fixed anythingDuring that they erased a lot of my files that they take no responsibility for I have talked to multiple agents that don't even comprehend what the issue is even though I have told them multiple times and it is in emails that I have sent So much of my time has been wasted troubleshooting this when I know the hardware is the issueThis unit needs to be replaced
I returned the Dell Outlet XPS - Windows Home 64bit English on 3/28/ (this was the second computer from the outlet store that didn't functionThe first computer was a Dell Outlet XPS - Windows Pro which also didn't work and after being on the phone with Tech support it was determined the computer couldn't be fixedI returned this computer on 3/27/and just received my money back on the first computer) The money that I am currently being owed on the second computer is $ This amount was charged on my credit card which I am currently paying interest on while waiting to get my money back.) Today I received the following letter indicating it would still take another 5-business days to process the refund since a logistics mistake had been made This email is regarding your return request # [redacted] for order # [redacted] which has been initiated on 3/28/by [redacted] In the effort to keep you informed and improve your experience
I work for a utility office and on 7/19/2016 I ordered 3 Dell Computers and Windows 10 from Dell. Estimated delivery date was 7/25/2016 and we still have not received them as of today 8/26/2016. Dell was contacted on 8/19/2016 about this matter. I was hung up on twice and the 3rd time I called I was told they had already been shipped. I had a tracking number on my order and it showed that it had never been shipped. I informed them we had already paid them $1626.35 on our Visa and we had no product to show for it.
I ordered a laptop February 9th (Dell Order Number **SSN**) The delivery date was changedOrder then magically cancelled itselfCall Dell nobody can explain whyReorder SAME EXACT LAPTOP (Dell Order Number **SSN**)Delivery date changed timesUpon the 3rd call to Dell about why it's been changed AGAIN I was finally told that the Iprocessor was out of stock and that was why it was delayedNo attempt to contact me about itweeks into the order and I had to contact THEM to figure that outOk, so order is processed and shippedShipped on March 2ndDue to be delivered on March 7thMarch 7th arrives and laptop isn't hereGave it a couple daysstill isn't hereNo update on the websiteCall the post office with the "tracking number"Tracking number doesn't track to anythingMeaning the post office told me that they have a 20-something tracking number and the one I gave them doesn't existCall dell back for the 6th timeUnfriendly yelling ensues and a request for an actual tracking number is generated (Customer Service Request Number 945243694) which is said to take hours from customer service repIt's been past hours since that timeCall Dell back, for 10th timeFINALLY someone explains to me that since the order is to an APO address that it is to take 6-weeks to get to meNOBODY has told me that from the start, so yet again I've had to find this all out myself after dealing with the terrible customer service reps and the horrible information they are given which is pure garbageIf I knew ANY of this, I never would have spent any money on any products Dell sellsDell has been a terrible service provider and has not once tried to rectify any situation nor contact me with anything at allWill absolutely be the last Dell product I ever buy no matter what and I will explain exactly what happened to anyone looking to buy a Dell product and explain that it's a better deal to spend more money on someone else's product for the same thing as it would be to deal with the shenanigans that Dell has put me through and will put them throughTerrible terrible service all around
In just the last year, our business has purchased optiplex 3040s and PowerEdge servers from DellWhen the order for the PowerEdge servers did not ship, delaying a project, I spent the most frustrating minutes dealing with Dell's legion of heavily- accented phone representatives, who continually just kept transferring me to other departments in lieu of a supervisor or just disconnected the callVery little professionalism shown by anyThis year IT veteran is seriously rethinking going through Dell for hardware
When I purchased my computer, I was offered software at a discounted price along with the purchase The software was Corel Paint Shop Pro X I opted to purchase this My computer arrived and everything was fine with thatBut the software would not install I called customer care at Dell Friday 3-3-They remotely controlled my computer and attempted to download and install the program with the same error that I had They told me that the Software Department would need to help with this I was transferredSoftware remotely controlled my computer and tried times to do the same thingThey concluded that the software was 32-bit, but my computer was 64-bit and these would work togetherThey said that the customer care department would need to fix the issue, by getting me a product key for a 64-bit version of the same software program I was told I'd have to call back Monday during business hoursOn Monday 3-6-I called late, but still during business hours Customer Care
on 12/08/Fed-X was suppose to deliver a computer, the truck never stopped I have video time stamped of the truck driving past Fed-x says they will replace dell just has to file a claim with computer serial number and tracking number on device, info I do not have, Dell says I have to have a police report before they willthe police tell me since it clearly was not delivered and there fore not stolen it is a civil matter between Dell and Fed-x they do not investigate what didn't happen and filing a police report is a crimeand no matter how many times I tell all the people over there and I haave sent the videos to them ,they keep repeating the same line and will do nothingdell purchase # [redacted] , Dell service req# [redacted] fed-x case id# [redacted]