Ordered online directly from Dell: Worst customer service ever! We were sent a damaged computer, just wanted a replacement phone calls later we gave up and asked for a refundIt took almost two months and more calls to get that refundThis is a large international very wealthy company to take that long to provide a refund is inexcusableWe will never order from Dell again
Called to inform Dell of repair of laptopRepresentatives could not find my warranty information and transferred me to other representatives against my wishesRepresentatives could not help not understand meCall was ended because it took too long to find my informationA few weeks later the repair got worse and I called Dell backDiligent representative found my info and performed warm transferTechnical assistance representative denied my repair despite warranty because he believed it fell after I shared pictures via emailI explained that I never dropped my laptop and damage was due to poor quality, workmanship, and wear and tearRepresentative disregarded explanation and repeatedly stated recommendations as it he was in "automated" modeThis issues occurred less than two years following purchaseWarranty sold post purchase was a waste of money as it did not cover hardware as statedDell believes I dropped my computer but further inspection will show tear o hinges
Company keeps charging me for Microsoft products that I bout ( and paid for ) directly with Microsoft 11/23/Dell Service Human ( [redacted] promised me that DELL would *NOT [redacted] double charge me for Microsoft Office I had already paid Microsoft $11/14/ No I have a charge 12/29/from Dell for the same darned thing Their offices are closed so there are no humans available to discuss this New Years Eve "bologna fee" I have asked them to remove my credit card number from their records on several occasions Please help me to get them to both; remove the fee from my credit card, and remove my credit card number from their records
My entire family has been loyal Dell customers for approximately yearsThe laptops we’ve purchased in the past have more than withstood the test of timeIn the last two years, we’ve purchased more laptops One of these laptops (Inspiron Series), has had issues since just a couple months after we received itWithin the span of roughly months, the laptop has been returned to Dell for service on different occasionsEach time the computer was returned to us, something else went wrong shortly thereafter When the laptop needed service for the third time, I spent hours on the phone listening to technical support try to get it to work, but to no availThis time Dell sent a (3rd party) technician to my home to repair the laptopIt worked for a day, and then crashed again Needless to say, at this point I was livid, and I was done with this computerI was willing to accept nothing short of Dell admitting that it was a lemon and refunding my moneyAfter numerous phone calls and emails, they were unwilling to admit that the laptop was a lemon, and would not issue a refund to meThey did, however offer me two choices: 1) Have me send the laptop back to Dell (yet again!), and the “Executive” service manager would overlook the repair himself this time; OR 2) They would send us a refurbished laptop, comparable to what we already have In a phone conversation with this manager, I told him that I would be contacting my credit card company, the Revdex.com, and would let everyone know about my experienceHe did not appreciate my “threats” as he called them; I assured him that they were not threats, and I promised him that I would follow through Yesterday, I contacted my credit card company, issued a complaint, and filed a dispute on the chargeEven though my credit company typically offers protection up to days after purchase, they were open to filing this dispute because of the circumstances that were explained In the end, Dell lost a loyal customerThanks for listening
Over the last several months I have had an on going issues They do not return calls They keep asking the best time to call, when I tell them they still call during the day when I am not home My issues has escalated to Corporate in India but the person I am dealing is just as bad as customer servicesHe does not call at the set times He was suppose to mail items to me, a disk to clean out my operating system and a cord He still has not mailed either This is issues has been on going since June I spoke to many people at customer service, tech and head quarters, I have names My cord has a slice or something on it which goes down to the wireBoth customer service and head quarters stated they would mail me a new one and still nothing I might be having software problem but I am not covered for that, but they suggested wiping out my operating system to see if that helps AT this point I will not speak to the person in INDIA He also states I never told him about th
I have been waiting for Dell to put the money back onto my Credit Card ($137.79) for a laptop which they never delivered since 11-29- They have been telling me for weeks - the money will credited in hrsI have spent over hrs on the telephone with these people I tried dealing with sales, customer service, supervisors and supposedly managersBUT still there is no credit put back onto my credit card I have page after page after page of emails and have completely lost all faith is this once great company When someone takes money from you and does not deliver the product, isn't that THEFT? In addition to this complaint, I'm writing to any/everyone at Dell that I can reach and also contacting the Attorney General's Office I DO NOT NOT NOT want their computer I want my money back Too late - Christmas was here and gone!
On December 21st, I purchased a Dell Inspiron laptop from Best Buy onlineUpon receipt of the laptop which was a gift, there were no apparent issues with the packaging or handlingOnce the laptop was opened and work began with it, I noted an issue in March of that the battery failed to hold a charge and would crash the computer at 50% battery lifeI promptly contacted best buy who referred to the manufacturer Dell, who advised that the product did not have a warranty and that nothing could be doneOn March 2018, I filled a dispute with my credit card company for the $charge of the laptops purchaseThe email was responded by April again denying responsibility for the damaged merchandiseI have reached out to Dell a number of times to no avail for any sort of customer service, lastly on May At this point, the laptops performance has slowed to the point that it is no longer usable and the battery still fails at 50% I have paid full price for a
I purchased a laptop computer from DellAfter about months of use the battery was not charging consistentlyThe warranty is good until January of After calling Dell customer support I was provided shipping documents to send the computer to a Dell location in TexasAfter about week I received a message from Dell claiming the much of the computer had to be replaced at the cost of over $Dell claimed that the keyboard, motherboard and processor were damagedWhen the computer was sent to Dell the keyboard was working, and I had no performance issues beyond the battery problemI am merely requesting that Dell fix the battery issue which is under warrantyThey refuse to do so
I purchased a Dell Inpiron Dell, Purchase ID No [redacted] My order was confirmed on 1//16/Shortly after receipt of the laptop, I began noticing serious performance issues Specifically, the computer was slow and pre-installed Internet Explorer was slow and unable to launch Java appelet chatsI contacted Dell Technical support to address the issue, they remoted into the computer While I was unable to get Java working properly, for a short time, the computer seemed to be working more quickly However, Internet Explorer, which is what Dell had pre-loaded, seems to be intermittently slow The Java software does not work at all When I contacted Dell subsequently, they told me my only option was to pay another ~$for software support This is outrageous on a computer that is only a few weeks old (and which never worked properly) They clearly sold me a lemon, and they should be willing to get it into basic functional shape A member of the public who is ignorant abou
sent back to dell multiple times for repairs sent back each time for same problems They had the computer for many weeks n I still have the same problem took computer to independent repair shop , told it has a bad mother board have call dell over times n left multiple messages n never received a call back ! I have e mail repair techs at Dell n have not heard back have a $ computer that is worthless last repair tech I talk to , told me that if I had any more problems , that he would exchange the computer , again no call or email back from [redacted] ***
I made an order with Dell, Inc on 2/24/2017; for a XPS laptop, Inspiron laptop, and Dell color all in one printer ( fax, copies, scans, and prints)On 2/27/I received Inspiron and a printer that did not orderI was talking a representative explain to what had order for the color printer with faxing, scanner, printerThey sent me the printer that didn't orderI called them at pm when I seen this wasn't the right orderI was on the with different people not trying to help with problemThey wanted me to buy another printer for $I told them I'm a paying for another all in color printer and printer I paid for I ask if I exchange it for the right I orderThey said yes you have to pay $ I told that was crazy and didn't make any senseThey Told me I to had return the printer backThe rep said she'll email ticket and I have do is printed stick on the boxI said you serious; I don't have a printerShe continued when will you be avail
I purchased computer monitors from Dell.com on April 1st, These monitors were on promotion which offered a $promotional gift card for each monitor ordered and the gift cards should be sent 10-days after order dateHowever I did not receive any of them days after purchase I called Dell customer service department approximately on May 20thThey said they had some issue with their system and ordered the promotional gift cards for me and asked me to wait for 5-business days On May 25th, I received an email from dell customer care that they can not issue promotional gift cards because the orders were redeemed as reseller orderBut these monitors were purchased for a local small business use and were absolutely not intended for resale I sincerely request that Dell Incfulfill their promotion and send the promotional gift cards to me
I purchased a computer online 08/21/using a coupon code and I authorized a debit card payment of $Without notice of any kind, the coupon code was removed from my order and the total became $When I saw this, I questioned the legality of the change they had made to the authorized purchase amount and immediately canceled my orderAfter calling and canceling the order, I still received an email order confirmation of the orderOn August 22nd, before a charge was processed, I contacted Dell and confirmed that my order had indeed been canceledTo be sure, I notified Dell by both phone and I attempted to respond to the customer agents email, only to have the email returned as undeliverable I received separate email cancellation confirmations on 08/at 8:pm and then again at 10:pmHowever, on 08/I received noticed that they put a hold on my account for $on August 22, I have called the customer service center over and over since 08/22/I ha
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
The Inspirion that I purchased on May 28th, has issues of turning off at the slightest tap or touch, an error that battery is not compatible with device (the battery is the one that came in the box at time of purchase) and then stopped working all together I contacted Dell tech support, there were issues with this process such as getting hung up on, no call backs When I was finally able to trouble shoot w/tech support it took over a week for them to get the label correct, to return the product for repair I was forced to call repeatedly and make several trips to Fed Ex to get this shipped for repair When I received the product back, there was and is a finger print on the inside of the screen, a staple lodged under the N key I again called Dell The rep I spoke with advised that this is a dispatch issue and guaranteed me that he would escalate the issue and guaranteed that I would get a call from Dell dispatch To date this has not happened and that call took place on Dec
I purchased a laptop from Dell via their website on 2/1/2016 at 17:03. I received an order confirmation from Dell via email on 2/1/2016 at 21:19. On 2/2/2016 at 13:28, I received a notification from Dell via email, advising me that my order had been delayed, due to invalid or missing credit card information. This notification also advised me that I needed to respond within one business day, in order to avoid order cancellation. I received a new email from Dell on 2/2/2016 at 18:12, advising me that the order had been shipped. I received another email from Dell on 2/2/2016 at 18:18, advising me that this order had been cancelled because they were allegedly unable to contact me in order to ensure security of the transaction. The preceding email for shipment notification had included a FedEx tracking number, which was [redacted] . This tracking number allowed me to later track the shipment several days later, only to discover the product had ultimately been shipped and returned
I ordered a 3DS XL from Dell.com on Decfor my sons Christmas presentI received an email confirmation that day with my order number and it said the expected arrival date was Dec16-By Decnothing had changed the package hadn't shipped yet, so I calledThe automated system said the same thing that the package would arrive before DecOn the 20th I still hadn't seen any change when I checked the order online so I called the customer service number to speak with a representative At that time I was informed that the 3DS XL was out of stock and they were sorryI was so upset, days before Christmas I find out that the present I was getting for my son was not coming, when was Dell going to notify me that the item was out of stock? What terrible business practice, if an item is out of stock it should say that onlineI was/am LIVID and will NEVER do any kind of business with Dell in any form again
The laptop was purchased on January 26, I contacted Dell customer support on March 17, in regards to the laptop automatically restarting when going into sleep modeAfter several calls and emails over the next several days, representative Manish scheduled the device for service and sent a box to return it On 3/30/the device was returned to me via FedexUpon assessing the device, the "restart from sleep mode" issue was still present There was also a secondary issue of the black desktop background instead of the typical Windows, window, display I contacted support to have this matter escalated for a resolution However, I am consistently being told settings have to be checkedCurrently, the device issue persistsTech support has not provided a resolution nor replacement since the initial issue was reported more than days after purchaseAfter more than weeks of technical support from different tiers, the problem has not been resolved
I purchased a camera and scan disk with dell a couple days before Christmas in and was told I could get it with next day shippingThe scan disk came but the camera did notWhen I inquired what happened they said it was back orderedThis was frustrating because they should have known that when I placed the orderI cancelled the order given I had to get the camera from another vendor Christmas Eve night Two weeks later they charged my credit/debit card account for the camera I called to get it refunded given I cancelled the orderI had an email confirmation of the cancelled orderI was told I would be refunded in 7-business daysIt is now August of and I am still waiting to get that refund! I have called several times, spoken to several representatives, most of them incompetent, sent emails of complaint that went unansweredI even involved my bank and dell claimed I received the cameraSo I had to call to show proof that I did notThey then claimed the
On the 24th of August I was delivered two laptops both of which were delivered with fatal hardware errorsI ordered the two laptops when I did because I needed at least one working computer for class assignments due over the weekend, as you can assume that assignment went uncompletedOn the 24th I spent roughly a two hours on the phone with tech support to arrive at no resolution before we hung up they were to send a technician out to my house to fix the computers, the reps request for this was subsequently denied the next dayI called back and asked for a replacement to be sent out and also informed the rep that the second laptop had the same error code (service tag [redacted] ) this also needs to be replacedMy intent here is to get something in the mail before Friday so I don’t miss any more class assignments however all calls have lead to the response that someone will get back to me within hours and this has not happened for over days now, my fear is that they will wait long
Ordered online directly from Dell: Worst customer service ever! We were sent a damaged computer, just wanted a replacement phone calls later we gave up and asked for a refundIt took almost two months and more calls to get that refundThis is a large international very wealthy company to take that long to provide a refund is inexcusableWe will never order from Dell again
Called to inform Dell of repair of laptopRepresentatives could not find my warranty information and transferred me to other representatives against my wishesRepresentatives could not help not understand meCall was ended because it took too long to find my informationA few weeks later the repair got worse and I called Dell backDiligent representative found my info and performed warm transferTechnical assistance representative denied my repair despite warranty because he believed it fell after I shared pictures via emailI explained that I never dropped my laptop and damage was due to poor quality, workmanship, and wear and tearRepresentative disregarded explanation and repeatedly stated recommendations as it he was in "automated" modeThis issues occurred less than two years following purchaseWarranty sold post purchase was a waste of money as it did not cover hardware as statedDell believes I dropped my computer but further inspection will show tear o hinges
Company keeps charging me for Microsoft products that I bout ( and paid for ) directly with Microsoft 11/23/Dell Service Human ( [redacted] promised me that DELL would *NOT [redacted] double charge me for Microsoft Office I had already paid Microsoft $11/14/ No I have a charge 12/29/from Dell for the same darned thing Their offices are closed so there are no humans available to discuss this New Years Eve "bologna fee" I have asked them to remove my credit card number from their records on several occasions Please help me to get them to both; remove the fee from my credit card, and remove my credit card number from their records
My entire family has been loyal Dell customers for approximately yearsThe laptops we’ve purchased in the past have more than withstood the test of timeIn the last two years, we’ve purchased more laptops One of these laptops (Inspiron Series), has had issues since just a couple months after we received itWithin the span of roughly months, the laptop has been returned to Dell for service on different occasionsEach time the computer was returned to us, something else went wrong shortly thereafter When the laptop needed service for the third time, I spent hours on the phone listening to technical support try to get it to work, but to no availThis time Dell sent a (3rd party) technician to my home to repair the laptopIt worked for a day, and then crashed again Needless to say, at this point I was livid, and I was done with this computerI was willing to accept nothing short of Dell admitting that it was a lemon and refunding my moneyAfter numerous phone calls and emails, they were unwilling to admit that the laptop was a lemon, and would not issue a refund to meThey did, however offer me two choices: 1) Have me send the laptop back to Dell (yet again!), and the “Executive” service manager would overlook the repair himself this time; OR 2) They would send us a refurbished laptop, comparable to what we already have In a phone conversation with this manager, I told him that I would be contacting my credit card company, the Revdex.com, and would let everyone know about my experienceHe did not appreciate my “threats” as he called them; I assured him that they were not threats, and I promised him that I would follow through Yesterday, I contacted my credit card company, issued a complaint, and filed a dispute on the chargeEven though my credit company typically offers protection up to days after purchase, they were open to filing this dispute because of the circumstances that were explained In the end, Dell lost a loyal customerThanks for listening
Over the last several months I have had an on going issues They do not return calls They keep asking the best time to call, when I tell them they still call during the day when I am not home My issues has escalated to Corporate in India but the person I am dealing is just as bad as customer servicesHe does not call at the set times He was suppose to mail items to me, a disk to clean out my operating system and a cord He still has not mailed either This is issues has been on going since June I spoke to many people at customer service, tech and head quarters, I have names My cord has a slice or something on it which goes down to the wireBoth customer service and head quarters stated they would mail me a new one and still nothing I might be having software problem but I am not covered for that, but they suggested wiping out my operating system to see if that helps AT this point I will not speak to the person in INDIA He also states I never told him about th
I have been waiting for Dell to put the money back onto my Credit Card ($137.79) for a laptop which they never delivered since 11-29- They have been telling me for weeks - the money will credited in hrsI have spent over hrs on the telephone with these people I tried dealing with sales, customer service, supervisors and supposedly managersBUT still there is no credit put back onto my credit card I have page after page after page of emails and have completely lost all faith is this once great company When someone takes money from you and does not deliver the product, isn't that THEFT? In addition to this complaint, I'm writing to any/everyone at Dell that I can reach and also contacting the Attorney General's Office I DO NOT NOT NOT want their computer I want my money back Too late - Christmas was here and gone!
On December 21st, I purchased a Dell Inspiron laptop from Best Buy onlineUpon receipt of the laptop which was a gift, there were no apparent issues with the packaging or handlingOnce the laptop was opened and work began with it, I noted an issue in March of that the battery failed to hold a charge and would crash the computer at 50% battery lifeI promptly contacted best buy who referred to the manufacturer Dell, who advised that the product did not have a warranty and that nothing could be doneOn March 2018, I filled a dispute with my credit card company for the $charge of the laptops purchaseThe email was responded by April again denying responsibility for the damaged merchandiseI have reached out to Dell a number of times to no avail for any sort of customer service, lastly on May At this point, the laptops performance has slowed to the point that it is no longer usable and the battery still fails at 50% I have paid full price for a
I purchased a laptop computer from DellAfter about months of use the battery was not charging consistentlyThe warranty is good until January of After calling Dell customer support I was provided shipping documents to send the computer to a Dell location in TexasAfter about week I received a message from Dell claiming the much of the computer had to be replaced at the cost of over $Dell claimed that the keyboard, motherboard and processor were damagedWhen the computer was sent to Dell the keyboard was working, and I had no performance issues beyond the battery problemI am merely requesting that Dell fix the battery issue which is under warrantyThey refuse to do so
I purchased a Dell Inpiron Dell, Purchase ID No [redacted] My order was confirmed on 1//16/Shortly after receipt of the laptop, I began noticing serious performance issues Specifically, the computer was slow and pre-installed Internet Explorer was slow and unable to launch Java appelet chatsI contacted Dell Technical support to address the issue, they remoted into the computer While I was unable to get Java working properly, for a short time, the computer seemed to be working more quickly However, Internet Explorer, which is what Dell had pre-loaded, seems to be intermittently slow The Java software does not work at all When I contacted Dell subsequently, they told me my only option was to pay another ~$for software support This is outrageous on a computer that is only a few weeks old (and which never worked properly) They clearly sold me a lemon, and they should be willing to get it into basic functional shape A member of the public who is ignorant abou
sent back to dell multiple times for repairs sent back each time for same problems They had the computer for many weeks n I still have the same problem took computer to independent repair shop , told it has a bad mother board have call dell over times n left multiple messages n never received a call back ! I have e mail repair techs at Dell n have not heard back have a $ computer that is worthless last repair tech I talk to , told me that if I had any more problems , that he would exchange the computer , again no call or email back from [redacted] ***
I made an order with Dell, Inc on 2/24/2017; for a XPS laptop, Inspiron laptop, and Dell color all in one printer ( fax, copies, scans, and prints)On 2/27/I received Inspiron and a printer that did not orderI was talking a representative explain to what had order for the color printer with faxing, scanner, printerThey sent me the printer that didn't orderI called them at pm when I seen this wasn't the right orderI was on the with different people not trying to help with problemThey wanted me to buy another printer for $I told them I'm a paying for another all in color printer and printer I paid for I ask if I exchange it for the right I orderThey said yes you have to pay $ I told that was crazy and didn't make any senseThey Told me I to had return the printer backThe rep said she'll email ticket and I have do is printed stick on the boxI said you serious; I don't have a printerShe continued when will you be avail
I purchased computer monitors from Dell.com on April 1st, These monitors were on promotion which offered a $promotional gift card for each monitor ordered and the gift cards should be sent 10-days after order dateHowever I did not receive any of them days after purchase I called Dell customer service department approximately on May 20thThey said they had some issue with their system and ordered the promotional gift cards for me and asked me to wait for 5-business days On May 25th, I received an email from dell customer care that they can not issue promotional gift cards because the orders were redeemed as reseller orderBut these monitors were purchased for a local small business use and were absolutely not intended for resale I sincerely request that Dell Incfulfill their promotion and send the promotional gift cards to me
I purchased a computer online 08/21/using a coupon code and I authorized a debit card payment of $Without notice of any kind, the coupon code was removed from my order and the total became $When I saw this, I questioned the legality of the change they had made to the authorized purchase amount and immediately canceled my orderAfter calling and canceling the order, I still received an email order confirmation of the orderOn August 22nd, before a charge was processed, I contacted Dell and confirmed that my order had indeed been canceledTo be sure, I notified Dell by both phone and I attempted to respond to the customer agents email, only to have the email returned as undeliverable I received separate email cancellation confirmations on 08/at 8:pm and then again at 10:pmHowever, on 08/I received noticed that they put a hold on my account for $on August 22, I have called the customer service center over and over since 08/22/I ha
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
The Inspirion that I purchased on May 28th, has issues of turning off at the slightest tap or touch, an error that battery is not compatible with device (the battery is the one that came in the box at time of purchase) and then stopped working all together I contacted Dell tech support, there were issues with this process such as getting hung up on, no call backs When I was finally able to trouble shoot w/tech support it took over a week for them to get the label correct, to return the product for repair I was forced to call repeatedly and make several trips to Fed Ex to get this shipped for repair When I received the product back, there was and is a finger print on the inside of the screen, a staple lodged under the N key I again called Dell The rep I spoke with advised that this is a dispatch issue and guaranteed me that he would escalate the issue and guaranteed that I would get a call from Dell dispatch To date this has not happened and that call took place on Dec
I purchased a laptop from Dell via their website on 2/1/2016 at 17:03. I received an order confirmation from Dell via email on 2/1/2016 at 21:19. On 2/2/2016 at 13:28, I received a notification from Dell via email, advising me that my order had been delayed, due to invalid or missing credit card information. This notification also advised me that I needed to respond within one business day, in order to avoid order cancellation. I received a new email from Dell on 2/2/2016 at 18:12, advising me that the order had been shipped. I received another email from Dell on 2/2/2016 at 18:18, advising me that this order had been cancelled because they were allegedly unable to contact me in order to ensure security of the transaction. The preceding email for shipment notification had included a FedEx tracking number, which was [redacted] . This tracking number allowed me to later track the shipment several days later, only to discover the product had ultimately been shipped and returned
I ordered a 3DS XL from Dell.com on Decfor my sons Christmas presentI received an email confirmation that day with my order number and it said the expected arrival date was Dec16-By Decnothing had changed the package hadn't shipped yet, so I calledThe automated system said the same thing that the package would arrive before DecOn the 20th I still hadn't seen any change when I checked the order online so I called the customer service number to speak with a representative At that time I was informed that the 3DS XL was out of stock and they were sorryI was so upset, days before Christmas I find out that the present I was getting for my son was not coming, when was Dell going to notify me that the item was out of stock? What terrible business practice, if an item is out of stock it should say that onlineI was/am LIVID and will NEVER do any kind of business with Dell in any form again
The laptop was purchased on January 26, I contacted Dell customer support on March 17, in regards to the laptop automatically restarting when going into sleep modeAfter several calls and emails over the next several days, representative Manish scheduled the device for service and sent a box to return it On 3/30/the device was returned to me via FedexUpon assessing the device, the "restart from sleep mode" issue was still present There was also a secondary issue of the black desktop background instead of the typical Windows, window, display I contacted support to have this matter escalated for a resolution However, I am consistently being told settings have to be checkedCurrently, the device issue persistsTech support has not provided a resolution nor replacement since the initial issue was reported more than days after purchaseAfter more than weeks of technical support from different tiers, the problem has not been resolved
I purchased a camera and scan disk with dell a couple days before Christmas in and was told I could get it with next day shippingThe scan disk came but the camera did notWhen I inquired what happened they said it was back orderedThis was frustrating because they should have known that when I placed the orderI cancelled the order given I had to get the camera from another vendor Christmas Eve night Two weeks later they charged my credit/debit card account for the camera I called to get it refunded given I cancelled the orderI had an email confirmation of the cancelled orderI was told I would be refunded in 7-business daysIt is now August of and I am still waiting to get that refund! I have called several times, spoken to several representatives, most of them incompetent, sent emails of complaint that went unansweredI even involved my bank and dell claimed I received the cameraSo I had to call to show proof that I did notThey then claimed the
On the 24th of August I was delivered two laptops both of which were delivered with fatal hardware errorsI ordered the two laptops when I did because I needed at least one working computer for class assignments due over the weekend, as you can assume that assignment went uncompletedOn the 24th I spent roughly a two hours on the phone with tech support to arrive at no resolution before we hung up they were to send a technician out to my house to fix the computers, the reps request for this was subsequently denied the next dayI called back and asked for a replacement to be sent out and also informed the rep that the second laptop had the same error code (service tag [redacted] ) this also needs to be replacedMy intent here is to get something in the mail before Friday so I don’t miss any more class assignments however all calls have lead to the response that someone will get back to me within hours and this has not happened for over days now, my fear is that they will wait long