I purchased a Dell laptop on December 19, (Service Tag # [redacted] ) I had it for two weeks I accidentialy spilled water on it and called Dell immediately only to find I did not have spill coverage I explained what had happened and they said to return it and they would see what they couldThis is a very long explaination and I have enclosed all my letters to Dell and copies of their letters I went back and forth with Dell many times, took notes of tie, date, person I talked to I was told many times that Dell did not do replacements each I asked to speak with the supervisor of that department I believe I talked to I believe that I talked to every department supervisor and I finally talked to the replacement supervisor I explained everything to him and he was very sympathic and in the end he sent me a replacement which was also a upgrade He told me that since I was a senior on a fixed I did not have to pay for repairs (close to $400) since the old laptop which I r
Dear Revdex.com team, I placed one dell laptop order which the order NOis [redacted] on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
I own a dell product which is fully under warranty however dell is refusing to repair or replace my itemIts been over a week and I have spend hour on the phone, I have numerous emails from the Dell reps assuring me that me problem is going to be solved, however no update when
I have purchased a USD 2,laptop from DELL on 05/29/ During a diagnostics within the days return period my laptop indicated that I should send it to DELL for repair due to a problem in the memoryI also reported a problem of the keyboard skipping keysDELL shipped me a box and I shipped the computer to DELL to be fixed On the 06/26/(still within the day return period) I have contacted DELL by email informing that I would want to return the computer if the computer do not come with the expected performance from the DELL repair The computer came from the repair and as I was expecting the computer still is not performing wellI contacted DELL on 07/10/requesting to return the computer I have explained that I could not return the computer within the days time frame because the computer was being fixed at DELL as per instructions that came from DELL DELL said it is without the return time frame and an attendant called SANDRA that talked to me
Last November I ran out of ink for my old printerTheir online ordering system was not working, so I had to call my order inThrough no fault of mine, the order got duplicatedJust as soon as I received the ink, I immediately got my printer back up and runningHowever it only ran for about two days, and it broke downAnd since it was a long time obsolete, and was not going to be easily repaired, their tech convinced me to get rid of itSo I immediately placed my order with him for a new up to date printer, and very quickly received it within only about two daysHowever because of the incompetence of their tech that was trying to help me get it installed via the use of their remote dellconnect system , it was weeks before it was ever up and running, and fully functional - which was not my fault - and of course time was passingThey finally did credit my account for some of the ink, and one of their people also sent UPS instructions to pick up the duplicated order - HOWEVER, HE I
I purchased a Dell XPS in the amount of $on 3/31/my order # is [redacted] The laptop has never worked correctly since the day I received itI have had multiple problems with the unit rebooting by itself, the docking station never working correctlyDell exchanged the docking station but that did not resolve this issueTwo weeks ago the reboots started happening more often, I contacted their support and during their troubleshooting the network kept disconnecting, keep in mind this was off the docking station at the time of the troubleshooting, the support technician recommend I send it into the depot, so I did and they replaced the one part that has nothing to do with power, systems reboots, wireless disconnects for a docking station not workingThey replaced a hard driveWhen I received the unit back (the week of 5/23) The unit is STILL doing the same thing, the dept did absolutely nothingHere we are now almost two months and I cannot use this system, which pre
I bought my XPS on August 31, It worked fine for weeks At the end of the 3rd week it suffered a bump to the bezel on the top left corner creating a burr on the plasticThere was no screen damage It continued to work fine for another weeks Then I started to get the 'going to black' flashing Another display plugged into the dock or HDMI was not affected I went through Dell telephone troubleshooting for about hours, then sent it in They said the unit had been dropped and repairs would not be under warranty coverage I agreed (what else could I do) and two weeks later received my computer back Of course, all of my data was gone and I had a fresh install of Windows So, Ihad been using the computer for a few days and had immediately noted the 'brightness flicker' When the computer is at a low brightness of the screen, it flickers I have emailed Dell to find out what is up with this They want me to send it back in for another weeks of being
Numerous calls for tech support, problem fixed for a short time, problem again, tech fixed and today they took over my computer for over hours and it's not fixed No call back received This computer has been a piece of junk from the time I purchased it and you can't talk to anyone in the USAI had to purchase a $support package to get tech support for a brand new computer! I should have received a new computer but haven't as of yet I've been a loyal Dell customer for 20+ years but will never buy another one
I placed an order for a dell power companion over their secure chat system on June 16, 2018. I entered all payment details and received a confirmation email. The expected delivery date was June 20. On June 19 I received a call asking for me to give them the card info again due to some issue. After I checked my credit card and verified the legitimacy of the call I gave them the card info again. The new delivery date would be June 22. Today is June 22. I contact them again and nothing has changed on my order. I ask what's going on and no one can tell me The only reply I get is we can issue you a full refund if you don't receive it. I am very disappointed in the communication I have received and the lack of customer service Dell has provided. I love the computer I purchased but it seems like once they have your money or info nothing else matters.
I purchased a computer from dell in march My computer arrived without the proper cords We waited nearly a month for the proper cords to be sent Once the new cord was installed the hard drive crashed and I was sent a new hard drive to install my self(I was told I was being sent a new tower and was disappointed I had to replace the hard drive myself on brand new computer) The computer worked after I installed new hard drive however it was not working as well as it had before the hard drive was replaced The hard drive crashed again a few weeks later I requested a new computer at that time and I was denied Dell sent me a box and my computer was sent back to figure out what the problem was At this point I am still without a computer and would like a new one sent to me
I purchase a Dell S2316H Monitor (order # [redacted] ) from dell.com on March 29thThere was a promotion with this purchase, which is I would receive a $dell egift card after the product is shipped I received the product a few days later, but I did not received the $dell egift cardI called dell customer service on April 15thAfter the verification, a lady told me she submitted a request (the request number is [redacted] ) for $dell egift card for me and I was supposed to receive this $dell egift card five business days laterBut I have not received the $dell egift card until today
Hello, I need to file two complaintsOn 6/29/16, one of the hinges that connected the keyboard and the screen broke by itselfAnd then the other hinge broke by itself too because it cannot sustain the weight of the screen by one hingeAnd two broken hinges cut into the cable that connects the keyboard to the screenI HAVE NEVER EVER dropped the laptop on the floorThe hinges could not sustain the time of use due to the faulty materials and designI googled online and many people complained that the hinges broke by themselves because they are two plastic glued togetherWhy does Dell not cover the hardware failure? It is like the refrigerator company does not cover the broken hinges that connect the fridge doorsAll we do is opening the laptop lid or opening the fridge doors, and the hinges broke by themselves; shouldn’t they be covered? Also the Dell tech support tried to say that there were physical damagesNO! There were no physical damages other the two broken hinges and a b
Ordered from Dell multiple times in the past, and each time I assume I just picked the unlucky strawThe web support is abysmal at bestI have been tossed around from one support agent to anotherJust ordering my second laptop took about a month - not shipping, rather simply getting the order into the system, and processed The website rarely works properly, which means having to switch between web browsers to avoid errorsTwo business day turnaround for someone to not even read an email requesting assistance, but simply 'copy & paste' a generic response
I placed orders on 10/06/which all included a $promotional gift card which were never received Additionally, one of the orders came damaged due to water which was returned and a refund was never provided I have chatted and called for countless hours after the last several months being promised that the issues are finally resolved yet never are The return order has a service request number [redacted] Gift cards were used to purchase this order, which are no longer available to me and all attempts to send me emails from cashstar do not work No one has been able to reissue a new gift card for the amount of $ The promotional cards for the other orders have a service request number [redacted] I had one of the nine sent to another email address No promised follcalls or issuance of the remaining eight gift cards
I ordered a Dell laptop on Dell.com on May 18, The product was shipped via FedEx on May 26, but it was lost in transitI have made multiple calls to Dell who tried a number of times to re-order the same product but all of those attempts failed (orders ended up being cancelled) After the final order was cancelled on Jun 3, I gave up and simply asked Dell customer service to refund me my money for the purchaseThat was weeks agoSince then I have called them more than times to ask the status of my refundEvery time all I hear are lies or excusesA case specialist was assigned to my case but I have received no update at allI have asked the customer service rep to escalate my case but again nothing was done I am so frustrated with the fact that I have to wait weeks to get a refundIn all merchants I have worked with, refund would be done within days or quicker My experience showed that Dell as a company has zero sense of customer service and does no
I called Dell to purchase a replacement charging cord for my laptop. I advised the sales representative [redacted] that I had a $118.00 gift card but when I checked the balance that it was coming up as a zero balance. I told him it says that the gift card says expires except where prohibited by law and in [redacted] gift cards do not expire. He said that was correct and not to worry he would take care of everything. He told me to use my gift card he would need my Dell credit card number. I provided him the information and the gift card number, he told me the price of the lap top replacement charger would be $130 he then asked me if I authorize the full charge to my credit card, I advised him that I did not. I told him that I wanted to use my gift card. He told me that the gift card was expired and so I cannot use it. I reminded him of our earlier conversation when he said he could help me. He aid no that I need to charge it to my credit card because it's an expired gift card. I felt that he
I purchased a laptop online with a deal including a TV from Dell September Credit card was charged September No delivery took place September Fedex informed me they were told by Dell to return the package without delivery to the customer on September I contacted Dell times between and September but am only told there is a 'verification problem' and that I should call back to the verification department again
I placed an order for a laptop worth $1,455.29, but it was cancelled by DellBut they have charged me $1,and refused to refund me after they cancel my orderThe order number is $1,
I am currently on my 7th Dell computer, overall I've been very happy however my latest computer has been a real painI have a Dell and the left hinge has been a serious issueThe hinge rail is not completely bent and I can barely open the computer nowI've been told that this computer is not covered under the warranty due to hinges not being coveredNow I am told I have to pay (I am now a few months outside of warranty)There are numerous complaints about this hinge on this modelJust type in Dell Hinge Issue and you get over 1,resultsI've listed a number of them below specifically on your website http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.communit
I purchased a Dell laptop on December 19, (Service Tag # [redacted] ) I had it for two weeks I accidentialy spilled water on it and called Dell immediately only to find I did not have spill coverage I explained what had happened and they said to return it and they would see what they couldThis is a very long explaination and I have enclosed all my letters to Dell and copies of their letters I went back and forth with Dell many times, took notes of tie, date, person I talked to I was told many times that Dell did not do replacements each I asked to speak with the supervisor of that department I believe I talked to I believe that I talked to every department supervisor and I finally talked to the replacement supervisor I explained everything to him and he was very sympathic and in the end he sent me a replacement which was also a upgrade He told me that since I was a senior on a fixed I did not have to pay for repairs (close to $400) since the old laptop which I r
Dear Revdex.com team, I placed one dell laptop order which the order NOis [redacted] on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
I own a dell product which is fully under warranty however dell is refusing to repair or replace my itemIts been over a week and I have spend hour on the phone, I have numerous emails from the Dell reps assuring me that me problem is going to be solved, however no update when
I have purchased a USD 2,laptop from DELL on 05/29/ During a diagnostics within the days return period my laptop indicated that I should send it to DELL for repair due to a problem in the memoryI also reported a problem of the keyboard skipping keysDELL shipped me a box and I shipped the computer to DELL to be fixed On the 06/26/(still within the day return period) I have contacted DELL by email informing that I would want to return the computer if the computer do not come with the expected performance from the DELL repair The computer came from the repair and as I was expecting the computer still is not performing wellI contacted DELL on 07/10/requesting to return the computer I have explained that I could not return the computer within the days time frame because the computer was being fixed at DELL as per instructions that came from DELL DELL said it is without the return time frame and an attendant called SANDRA that talked to me
Last November I ran out of ink for my old printerTheir online ordering system was not working, so I had to call my order inThrough no fault of mine, the order got duplicatedJust as soon as I received the ink, I immediately got my printer back up and runningHowever it only ran for about two days, and it broke downAnd since it was a long time obsolete, and was not going to be easily repaired, their tech convinced me to get rid of itSo I immediately placed my order with him for a new up to date printer, and very quickly received it within only about two daysHowever because of the incompetence of their tech that was trying to help me get it installed via the use of their remote dellconnect system , it was weeks before it was ever up and running, and fully functional - which was not my fault - and of course time was passingThey finally did credit my account for some of the ink, and one of their people also sent UPS instructions to pick up the duplicated order - HOWEVER, HE I
I purchased a Dell XPS in the amount of $on 3/31/my order # is [redacted] The laptop has never worked correctly since the day I received itI have had multiple problems with the unit rebooting by itself, the docking station never working correctlyDell exchanged the docking station but that did not resolve this issueTwo weeks ago the reboots started happening more often, I contacted their support and during their troubleshooting the network kept disconnecting, keep in mind this was off the docking station at the time of the troubleshooting, the support technician recommend I send it into the depot, so I did and they replaced the one part that has nothing to do with power, systems reboots, wireless disconnects for a docking station not workingThey replaced a hard driveWhen I received the unit back (the week of 5/23) The unit is STILL doing the same thing, the dept did absolutely nothingHere we are now almost two months and I cannot use this system, which pre
I bought my XPS on August 31, It worked fine for weeks At the end of the 3rd week it suffered a bump to the bezel on the top left corner creating a burr on the plasticThere was no screen damage It continued to work fine for another weeks Then I started to get the 'going to black' flashing Another display plugged into the dock or HDMI was not affected I went through Dell telephone troubleshooting for about hours, then sent it in They said the unit had been dropped and repairs would not be under warranty coverage I agreed (what else could I do) and two weeks later received my computer back Of course, all of my data was gone and I had a fresh install of Windows So, Ihad been using the computer for a few days and had immediately noted the 'brightness flicker' When the computer is at a low brightness of the screen, it flickers I have emailed Dell to find out what is up with this They want me to send it back in for another weeks of being
Numerous calls for tech support, problem fixed for a short time, problem again, tech fixed and today they took over my computer for over hours and it's not fixed No call back received This computer has been a piece of junk from the time I purchased it and you can't talk to anyone in the USAI had to purchase a $support package to get tech support for a brand new computer! I should have received a new computer but haven't as of yet I've been a loyal Dell customer for 20+ years but will never buy another one
I placed an order for a dell power companion over their secure chat system on June 16, 2018. I entered all payment details and received a confirmation email. The expected delivery date was June 20. On June 19 I received a call asking for me to give them the card info again due to some issue. After I checked my credit card and verified the legitimacy of the call I gave them the card info again. The new delivery date would be June 22. Today is June 22. I contact them again and nothing has changed on my order. I ask what's going on and no one can tell me The only reply I get is we can issue you a full refund if you don't receive it. I am very disappointed in the communication I have received and the lack of customer service Dell has provided. I love the computer I purchased but it seems like once they have your money or info nothing else matters.
I purchased a computer from dell in march My computer arrived without the proper cords We waited nearly a month for the proper cords to be sent Once the new cord was installed the hard drive crashed and I was sent a new hard drive to install my self(I was told I was being sent a new tower and was disappointed I had to replace the hard drive myself on brand new computer) The computer worked after I installed new hard drive however it was not working as well as it had before the hard drive was replaced The hard drive crashed again a few weeks later I requested a new computer at that time and I was denied Dell sent me a box and my computer was sent back to figure out what the problem was At this point I am still without a computer and would like a new one sent to me
I purchase a Dell S2316H Monitor (order # [redacted] ) from dell.com on March 29thThere was a promotion with this purchase, which is I would receive a $dell egift card after the product is shipped I received the product a few days later, but I did not received the $dell egift cardI called dell customer service on April 15thAfter the verification, a lady told me she submitted a request (the request number is [redacted] ) for $dell egift card for me and I was supposed to receive this $dell egift card five business days laterBut I have not received the $dell egift card until today
Hello, I need to file two complaintsOn 6/29/16, one of the hinges that connected the keyboard and the screen broke by itselfAnd then the other hinge broke by itself too because it cannot sustain the weight of the screen by one hingeAnd two broken hinges cut into the cable that connects the keyboard to the screenI HAVE NEVER EVER dropped the laptop on the floorThe hinges could not sustain the time of use due to the faulty materials and designI googled online and many people complained that the hinges broke by themselves because they are two plastic glued togetherWhy does Dell not cover the hardware failure? It is like the refrigerator company does not cover the broken hinges that connect the fridge doorsAll we do is opening the laptop lid or opening the fridge doors, and the hinges broke by themselves; shouldn’t they be covered? Also the Dell tech support tried to say that there were physical damagesNO! There were no physical damages other the two broken hinges and a b
Dell refuses to honor my warranty to fix company laptopThe delays is causing lost of income and put the company in jeopardyMy warranty is current
Ordered from Dell multiple times in the past, and each time I assume I just picked the unlucky strawThe web support is abysmal at bestI have been tossed around from one support agent to anotherJust ordering my second laptop took about a month - not shipping, rather simply getting the order into the system, and processed The website rarely works properly, which means having to switch between web browsers to avoid errorsTwo business day turnaround for someone to not even read an email requesting assistance, but simply 'copy & paste' a generic response
I placed orders on 10/06/which all included a $promotional gift card which were never received Additionally, one of the orders came damaged due to water which was returned and a refund was never provided I have chatted and called for countless hours after the last several months being promised that the issues are finally resolved yet never are The return order has a service request number [redacted] Gift cards were used to purchase this order, which are no longer available to me and all attempts to send me emails from cashstar do not work No one has been able to reissue a new gift card for the amount of $ The promotional cards for the other orders have a service request number [redacted] I had one of the nine sent to another email address No promised follcalls or issuance of the remaining eight gift cards
I ordered a Dell laptop on Dell.com on May 18, The product was shipped via FedEx on May 26, but it was lost in transitI have made multiple calls to Dell who tried a number of times to re-order the same product but all of those attempts failed (orders ended up being cancelled) After the final order was cancelled on Jun 3, I gave up and simply asked Dell customer service to refund me my money for the purchaseThat was weeks agoSince then I have called them more than times to ask the status of my refundEvery time all I hear are lies or excusesA case specialist was assigned to my case but I have received no update at allI have asked the customer service rep to escalate my case but again nothing was done I am so frustrated with the fact that I have to wait weeks to get a refundIn all merchants I have worked with, refund would be done within days or quicker My experience showed that Dell as a company has zero sense of customer service and does no
I called Dell to purchase a replacement charging cord for my laptop. I advised the sales representative [redacted] that I had a $118.00 gift card but when I checked the balance that it was coming up as a zero balance. I told him it says that the gift card says expires except where prohibited by law and in [redacted] gift cards do not expire. He said that was correct and not to worry he would take care of everything. He told me to use my gift card he would need my Dell credit card number. I provided him the information and the gift card number, he told me the price of the lap top replacement charger would be $130 he then asked me if I authorize the full charge to my credit card, I advised him that I did not. I told him that I wanted to use my gift card. He told me that the gift card was expired and so I cannot use it. I reminded him of our earlier conversation when he said he could help me. He aid no that I need to charge it to my credit card because it's an expired gift card. I felt that he
I purchased a laptop online with a deal including a TV from Dell September Credit card was charged September No delivery took place September Fedex informed me they were told by Dell to return the package without delivery to the customer on September I contacted Dell times between and September but am only told there is a 'verification problem' and that I should call back to the verification department again
I placed an order for a laptop worth $1,455.29, but it was cancelled by DellBut they have charged me $1,and refused to refund me after they cancel my orderThe order number is $1,
I am currently on my 7th Dell computer, overall I've been very happy however my latest computer has been a real painI have a Dell and the left hinge has been a serious issueThe hinge rail is not completely bent and I can barely open the computer nowI've been told that this computer is not covered under the warranty due to hinges not being coveredNow I am told I have to pay (I am now a few months outside of warranty)There are numerous complaints about this hinge on this modelJust type in Dell Hinge Issue and you get over 1,resultsI've listed a number of them below specifically on your website http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.community.dell.com/support-forums/laptop/f/3518/t/ http://en.communit