Purchased a desktop and notebook Desktop was missing the proper cable for the monitor Then the mouse stopped working First notebook was lost by FedEx Second notebook arrived not working properly Dell said that they were sending a third notebook asap It has been three weeks, still no notebook This used to be a great company with fantastic customer service No longer Save yourself aggravation and buy somewhere else
I bought a Dell desktop computer for right under dollars on 7-6-The computer was purchased from [redacted] My computer brokeI called [redacted] on 7-2-2018, days before my year warranty was upDell would not help, they insisted I was out of warranty and demanded a proof of purchaseOn 7-2- [redacted] e-mailed a proof of purchaseDell said they never got itOn 7-7- [redacted] sent another proof of purchaseFast forward to Monday, 7-9-I spent over hours on the phone, almost with Dell, telling me that they still never got the proof of purchase and that my item was not in warrantyI was transferred timesRecorded all the times and length of holds and no one would help meI call [redacted] back, they manage to help Dell locate the proof of purchase, Dell still tries to say it is out of warrantyI told them that I know that is out of warranty NOW, but on 7-2-2018, with notes proving I called, I was not out of warrantyFinally, they said they must do troubleshooting,
Dell intentionally didn't process payment so they can leverage a new sale without a discounted price. I purchased a Dell computer using several one-time use coupons on a valid payment method and the company stated that the payment failed without justification. I followed up the my payment courier (PayPal) and they stated their were no issues with the payment being sent and that Dell needed to process payment. After communicating this with Dell, no one seemed to know how to process the payment in their end. As of 12/4 they randomly canceled my order without notice making my original discounted purchase null and void. They suggested resubmitting the order at full price. What occurred here is not only fraudulent but very dishonest to customers. I've read several other similar complaints. Looks like a scammy tactic in order for them to recoup on sales loss.
I ordered a Dell laptop in the color red for my son for ChristmasI received item but did not open till Christmas morning when my son opened itDid not open because I thought what I ordered would of been correctHe opened it and it was blueCalled Dell this morning December 26, to fix issueI was told they could not exchange laptop for the correct one, which they ordered wrongI have the chats with Dell that I asked times before I ordered if it was definitely the red I was orderingRep said yes so I orderedI was told I would have to return item and repurchaseI asked if they would honor the original purchase priceThey will not honor it
I purchased a brand new Dell Inspiron 17-Series with a Premium service contract that expires on 05/25/I have had a problem with my computer and addressed these problems with dell many time for over a month nowMy computer was sent into the repair shop time plus a Dell Field Service Engineer came to my home to try to fix my computer as well on March 07, he told us that my computer is toasted that the frequent shuts downs of my computer is due to a manufacturing overseas issue in quality that my computer should be replaced with a new computer since I do have a service contract and replacement warrantyMy computer was sent back to dell repair shop times now and I am now looking at sending it back again for a replace refurbished computer onlyI refused to accept a refurbished computer since they do not now how to fix my own computer times now and its still not working correctlyi have asked Dell to [redacted] to replace my c
First, I would like for you to be aware that I bought a laptop (new) from Dell website in I had a year warranty on it, they fixed it a few times and my warranty ran out, then it stopped working again I bought another computer (new), an upgrade, more expensive laptop from the Dell website once more October This time I bought the extended warranty (yr)I have had nothing but problems with this laptop ever since I bought itIt had to be shipped back to Dell times to repair the motherboardThe last time I spoke with a manager, I don't remember his name, as it has been since When I spoke to the manager in 2016, he told me that he could not replace itHe said it has to have problems times before they will replace itSo I sent the laptop once again to Dell to have them repair it againThe laptop has not been in good working order since, but has been "usable" After having more problems last night, mind you the last issues have been the result of the mot
PURCHASED INSPIRON LAPTOP LAST JULY WEEKS AGO MY LAP TOP CRASHED CALLED DELL CUSTOMER SUPPORT AND ADVICED ME TO SEND IT BACK I WAITED FOR WEEKS CALLED TECHNICAL SUPPORT WHAT HAPPENED TO MY LAPTOP AFTER THAT CONVERSATION DAYS AFTER I RECEIVED MY LAPTOP STILL BROKENCALLED TECH SUPPORT I WAS TOLD WILL SEND TECHNICIAN CAME AFTER DAYS WAITED FOR TO HAVE IT FIX INSTALLED THE HARD DRIVE THEN LEFT MY LAPTOP STILL NOT WORKING IT NEED WINDOWS TO BE INSTALLED CALLED SUPPORT SYSTEM AND TECHNICIAN WAS SENT DON 'T INSTALLED WINDOWS AND WILL SEND TECHNICIAN TO FIX PROBLEM AFTER I COMPLAINED TO TECH.NICAL SUPPORT AGAIN WAITED DAYS HOPING MY LAP TOP WILL BE FIXED TODAY MR PAU A CONTRACTOR WHO CAME AND WHO INSTALLED THE HARD DRIVE LAST WEEK CAME BACK AND STILL AGAIN INSTALLED A HARD DRIVE BUT WAS NOT FIX THE PROBLEMIM ASKING YOUR GOOD OFFICE AS CONSUMER TO HELP ME RESOLVE MY ISSUE IM VERY FRUSTRATED AND TIRED OF BEING BOUNCE BACK N FORTH BY THE DELL TECH SUPPORTP
Order # [redacted] Invoice # [redacted] Purchased Date : 14thDecember Item Purchased : FUJIFILM Mini Instant Camera & Color Instant Films I purchased these items for Christmas Gifts and they scheduled for delivery on December 20thOn December 15thI received an update advising me that the delivery date has been changed to January 31stI then called Dell Canada customer service on December 16thand told them I would like to cancel the order and a Ref# [redacted] was given as proof for my callOn December 17thI received a call from Dell Canada stating that a partial shipment of my order was on the way and I will received the other portion of my order around December 28thI distinctly told the customer service representative that a request was made for cancellation a day before and I won't be accepting no deliveryThe customer service representative said that Dell Canada would try to intercept the package and then offer a prompt
I made an order on Nov.1stI received the fomfirmation number and order numberThey also called me to confirm the order in the same dayNext day they just cancel my orderI called them to ask and they just told me they cancel the order and they can't reorder for me
Dell has failed to show up to repair my computer which is still under warranty after SCHEDULING SERVICE twiceBetween those days which I had to take time off without pay totalling 8hrs never once was notified by the SERVICE personnel that they were on the way to repair my recently bought computerI RECEIVED AUTOMATED MESSAGES that a SERVICE TECH would arrive on the scheduled day but no one showed up
I tried several times placing order on Dell.com using reward dollars in my account ($241.84), However, every time my order got cancelled for no reasonSince the reward dollars are expiring soon, I am afraid I am going to lose themI called dell customer service every time the order got cancelled, however, I got transferred back and forth without having my issue resolved, and most of time on the phone was waiting for responseThe order number for those cancelled were [redacted] placed on 6/1, [redacted] on 6/2, [redacted] on 6/
I ordered a PC f [redacted] Dell.comThe sales representative I worked with was really good at what he didHe went the extra mile to close the sale and b/c of his service I bought a PCAfter a few delays I was able to get my new PC and at first everything was working okay however after a week or two I noticed I was unable to get the internet speeds that I was getting with my previous PCAfter extensive trouble shooting with my internet company and online research we narrowed it down to the PC itselfI called Dell once and they would not help me at all b/c I didn't have my assets tag of the PCThey told me to go online and use there websiteI found no assistance with doing soAfter finally getting a rep on the phone named *** we trouble shot for over an hour and determined that the PC had a faulty network card and needed to be replacedI said that was fine until they told me it was a refurbished partI explained to them how I was not willing to take a refurbished part and it nee
I placed an order on dell.com around days ago, the order number is [redacted] The product is an XPS desktop computer including a RXgraphic cardThe problem is that the performance of this graphic card is lower than the standard RXIt seems DELL deliberately rebaged their RXas RXwith a half-as bios and sold it to meI googled it on the Internet and found many posts have complained about the same problemThey also said it looks like DELL deliberately loaded a RXbios on their RXto call it a RXRXis the successor of RX480, and has a better performance over RXFor the rx580, the silicon has improved, allowing for higher overclocks and stability at lower voltage for the same clock speedsThis is a potential fraud I also followed the instructions posted online to check my graphic cardI found this card in fact use a pin connection, have a boost clock up to MHz, and a TDP of WThe specs are different from a RX580, which should equ
I purchased a TV from Dell, order number [redacted] , on 11/23/and it was delivered on 11/30/As part of the purchase, I was promised $in "Dell Advantage Rewards" and it would up to business days after your order ships for rewards to be creditedIt has now been calendar days but my account still has not been creditedIn addition to numerous phone calls and on line chats, I emailed Dell on 1/12/2017, 2/4/2017, and 3/3/and was told by [redacted] that "I show that your available balance is $you have a pending balance of $ Due to the holidays and Black Friday Dell is behindWe can not escalate this case due to your rewards is pending in your account."
I purchased Dell desktop computer from Dell.com on 08/24/2017,(Order number: [redacted] , Purchase ID: [redacted] ) But when it was turned on, there is nothing output to the monitor, and it NEVER worked since I purchased it I contacted Dell customer service for warranty support in Oct, 2017, but Dell said my account is inactive and they cannot provide warranty serviceI contacted Dell again in May because my warranty is expiring, and Dell still said my account's inactive status, they cannot provide warranty Dell provide an email " [redacted] ", and they said I can get help from this email However this email did not helpThen Dell customer service said I need to contact sales rep, but they did not provide me the contact info, and it comes to the dead end My warranty will expire on 08/24, and Dell refused to provide warranty service with the reason (inactive account status), and they never provide instruction how to solve it Please help m
I purchased a Dell laptop in January Since that time, I have lost internet access at least three times due to Dell's updatingApparently, there is a Drivers issueThe first time this happened, I called Dell technical support because my laptop is still under warrantyThe tech support could not fix the problem, and more disturbing he was rudeI took my laptop back to Best Buy where I bought it and they fixed the problem for $This issue has happened again twice, but I was lucky enough to get tech support who could fix itHowever, when I raised concerns about this repeatedly happening and asking for a refund for what I paid when technical support did not fix the problem I was treated rudely, especially by [redacted] Dell should terminate her immediatelyShe does not represent the brand wellI purchased my first dell computer in For almost years, I have exclusively chosen to use Dell ComputerDue to poor customer service heightened by representatives who
I bought dell printer from dell website for $as listed price and payed full payment I got confirmation email but after couple of days got email from dell they cancelled my order for error in price on their endThis is not fare dell should honor the listing price particularly when I payed and got confirmation Order number is [redacted]
I PURCHASED THIS ONLINE SO I HAVE NO WAY TO KNOW WHERE I PURCHASED THIS PRODUCT I PURCHASED A DELL COMPUTER AND YOU REPAMB [redacted] SOLD ME MICROSOFT OFFICE I HAVE CHATTED MANY TIMES WITH DELL THEY WOULD GIVE ME A NUMBER TO CALL I CALLED AT LEAST THREE TIMES (HAVE COPIES) I WAS PUT ON HOLD FOR MANY HOURSI WAS TOLD I WOULD GET MY MONEY REFUNDED BUT THAT HAS NOT HAPPENEDDELL REP THAT SOLD ME THE COMPUTER SAID THEY WOULD MAKE SURE I WOULD GET MY MONEY REFUNDED THEN THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT YOU REPTOLD ME I DID NOT PURCHASE IT WITH THE ORDERYOUR REP SOLD ME THE MICROSOFT OFFICE AT THE SAME TIME OFF THE THE LAPTOP WAS PURCHASEDI PURCHASED ANOTHER LAPTOP FROM DELL A WEEK OR SO AGO AND I ASKED ABOUT MY REFUND AND THEY ASSURED ME I WOULD GET MY MONEYMY ORDER # IS [redacted] FOR THE LAPTOP AND AND FOR OFFICE IS [redacted] MY DAUGHTER LOVES HER LAPTOP AND MY WIFE LOVES HERI WOULD LOVE DELL TO IF YOU WOULD STEP IN AND HAVE THE PE
Hi my name is Bert In January I purchased a Dell laptop through QvcIn march of this year I had some problems and I called dell support the problem was solvedHowever here in July some more problems with this laptop happenedSo I call Dell again and was told that this time I would have to send the the laptop in to fix the problem.So I sent the laptop in and got it back and it worked for a couple of days and called Dell Again and was told that some more troubleshooting will be done while on the phone well that did not workToday July I was told I can't get a refund because I had it over days and I can't get a replacmentHowever I will just have to send it back for some more troubleshooting after I ask for a refund/replacement.I am not happy with this arrangement but I have no choice or lose Just sharing my experince with Dell.Have a wonderful Day peace & Blessings Bert L
I was quoted for a lower price only to be charged a higher amount later and refusal to adjust the price
Purchased a desktop and notebook Desktop was missing the proper cable for the monitor Then the mouse stopped working First notebook was lost by FedEx Second notebook arrived not working properly Dell said that they were sending a third notebook asap It has been three weeks, still no notebook This used to be a great company with fantastic customer service No longer Save yourself aggravation and buy somewhere else
I bought a Dell desktop computer for right under dollars on 7-6-The computer was purchased from [redacted] My computer brokeI called [redacted] on 7-2-2018, days before my year warranty was upDell would not help, they insisted I was out of warranty and demanded a proof of purchaseOn 7-2- [redacted] e-mailed a proof of purchaseDell said they never got itOn 7-7- [redacted] sent another proof of purchaseFast forward to Monday, 7-9-I spent over hours on the phone, almost with Dell, telling me that they still never got the proof of purchase and that my item was not in warrantyI was transferred timesRecorded all the times and length of holds and no one would help meI call [redacted] back, they manage to help Dell locate the proof of purchase, Dell still tries to say it is out of warrantyI told them that I know that is out of warranty NOW, but on 7-2-2018, with notes proving I called, I was not out of warrantyFinally, they said they must do troubleshooting,
Dell intentionally didn't process payment so they can leverage a new sale without a discounted price. I purchased a Dell computer using several one-time use coupons on a valid payment method and the company stated that the payment failed without justification. I followed up the my payment courier (PayPal) and they stated their were no issues with the payment being sent and that Dell needed to process payment. After communicating this with Dell, no one seemed to know how to process the payment in their end. As of 12/4 they randomly canceled my order without notice making my original discounted purchase null and void. They suggested resubmitting the order at full price. What occurred here is not only fraudulent but very dishonest to customers. I've read several other similar complaints. Looks like a scammy tactic in order for them to recoup on sales loss.
I ordered a Dell laptop in the color red for my son for ChristmasI received item but did not open till Christmas morning when my son opened itDid not open because I thought what I ordered would of been correctHe opened it and it was blueCalled Dell this morning December 26, to fix issueI was told they could not exchange laptop for the correct one, which they ordered wrongI have the chats with Dell that I asked times before I ordered if it was definitely the red I was orderingRep said yes so I orderedI was told I would have to return item and repurchaseI asked if they would honor the original purchase priceThey will not honor it
I purchased a brand new Dell Inspiron 17-Series with a Premium service contract that expires on 05/25/I have had a problem with my computer and addressed these problems with dell many time for over a month nowMy computer was sent into the repair shop time plus a Dell Field Service Engineer came to my home to try to fix my computer as well on March 07, he told us that my computer is toasted that the frequent shuts downs of my computer is due to a manufacturing overseas issue in quality that my computer should be replaced with a new computer since I do have a service contract and replacement warrantyMy computer was sent back to dell repair shop times now and I am now looking at sending it back again for a replace refurbished computer onlyI refused to accept a refurbished computer since they do not now how to fix my own computer times now and its still not working correctlyi have asked Dell to [redacted] to replace my c
First, I would like for you to be aware that I bought a laptop (new) from Dell website in I had a year warranty on it, they fixed it a few times and my warranty ran out, then it stopped working again I bought another computer (new), an upgrade, more expensive laptop from the Dell website once more October This time I bought the extended warranty (yr)I have had nothing but problems with this laptop ever since I bought itIt had to be shipped back to Dell times to repair the motherboardThe last time I spoke with a manager, I don't remember his name, as it has been since When I spoke to the manager in 2016, he told me that he could not replace itHe said it has to have problems times before they will replace itSo I sent the laptop once again to Dell to have them repair it againThe laptop has not been in good working order since, but has been "usable" After having more problems last night, mind you the last issues have been the result of the mot
PURCHASED INSPIRON LAPTOP LAST JULY WEEKS AGO MY LAP TOP CRASHED CALLED DELL CUSTOMER SUPPORT AND ADVICED ME TO SEND IT BACK I WAITED FOR WEEKS CALLED TECHNICAL SUPPORT WHAT HAPPENED TO MY LAPTOP AFTER THAT CONVERSATION DAYS AFTER I RECEIVED MY LAPTOP STILL BROKENCALLED TECH SUPPORT I WAS TOLD WILL SEND TECHNICIAN CAME AFTER DAYS WAITED FOR TO HAVE IT FIX INSTALLED THE HARD DRIVE THEN LEFT MY LAPTOP STILL NOT WORKING IT NEED WINDOWS TO BE INSTALLED CALLED SUPPORT SYSTEM AND TECHNICIAN WAS SENT DON 'T INSTALLED WINDOWS AND WILL SEND TECHNICIAN TO FIX PROBLEM AFTER I COMPLAINED TO TECH.NICAL SUPPORT AGAIN WAITED DAYS HOPING MY LAP TOP WILL BE FIXED TODAY MR PAU A CONTRACTOR WHO CAME AND WHO INSTALLED THE HARD DRIVE LAST WEEK CAME BACK AND STILL AGAIN INSTALLED A HARD DRIVE BUT WAS NOT FIX THE PROBLEMIM ASKING YOUR GOOD OFFICE AS CONSUMER TO HELP ME RESOLVE MY ISSUE IM VERY FRUSTRATED AND TIRED OF BEING BOUNCE BACK N FORTH BY THE DELL TECH SUPPORTP
Order # [redacted] Invoice # [redacted] Purchased Date : 14thDecember Item Purchased : FUJIFILM Mini Instant Camera & Color Instant Films I purchased these items for Christmas Gifts and they scheduled for delivery on December 20thOn December 15thI received an update advising me that the delivery date has been changed to January 31stI then called Dell Canada customer service on December 16thand told them I would like to cancel the order and a Ref# [redacted] was given as proof for my callOn December 17thI received a call from Dell Canada stating that a partial shipment of my order was on the way and I will received the other portion of my order around December 28thI distinctly told the customer service representative that a request was made for cancellation a day before and I won't be accepting no deliveryThe customer service representative said that Dell Canada would try to intercept the package and then offer a prompt
I made an order on Nov.1stI received the fomfirmation number and order numberThey also called me to confirm the order in the same dayNext day they just cancel my orderI called them to ask and they just told me they cancel the order and they can't reorder for me
Dell has failed to show up to repair my computer which is still under warranty after SCHEDULING SERVICE twiceBetween those days which I had to take time off without pay totalling 8hrs never once was notified by the SERVICE personnel that they were on the way to repair my recently bought computerI RECEIVED AUTOMATED MESSAGES that a SERVICE TECH would arrive on the scheduled day but no one showed up
I tried several times placing order on Dell.com using reward dollars in my account ($241.84), However, every time my order got cancelled for no reasonSince the reward dollars are expiring soon, I am afraid I am going to lose themI called dell customer service every time the order got cancelled, however, I got transferred back and forth without having my issue resolved, and most of time on the phone was waiting for responseThe order number for those cancelled were [redacted] placed on 6/1, [redacted] on 6/2, [redacted] on 6/
I ordered a PC f [redacted] Dell.comThe sales representative I worked with was really good at what he didHe went the extra mile to close the sale and b/c of his service I bought a PCAfter a few delays I was able to get my new PC and at first everything was working okay however after a week or two I noticed I was unable to get the internet speeds that I was getting with my previous PCAfter extensive trouble shooting with my internet company and online research we narrowed it down to the PC itselfI called Dell once and they would not help me at all b/c I didn't have my assets tag of the PCThey told me to go online and use there websiteI found no assistance with doing soAfter finally getting a rep on the phone named *** we trouble shot for over an hour and determined that the PC had a faulty network card and needed to be replacedI said that was fine until they told me it was a refurbished partI explained to them how I was not willing to take a refurbished part and it nee
I placed an order on dell.com around days ago, the order number is [redacted] The product is an XPS desktop computer including a RXgraphic cardThe problem is that the performance of this graphic card is lower than the standard RXIt seems DELL deliberately rebaged their RXas RXwith a half-a
s bios and sold it to meI googled it on the Internet and found many posts have complained about the same problemThey also said it looks like DELL deliberately loaded a RXbios on their RXto call it a RXRXis the successor of RX480, and has a better performance over RXFor the rx580, the silicon has improved, allowing for higher overclocks and stability at lower voltage for the same clock speedsThis is a potential fraud I also followed the instructions posted online to check my graphic cardI found this card in fact use a pin connection, have a boost clock up to MHz, and a TDP of WThe specs are different from a RX580, which should equ
I purchased a TV from Dell, order number [redacted] , on 11/23/and it was delivered on 11/30/As part of the purchase, I was promised $in "Dell Advantage Rewards" and it would up to business days after your order ships for rewards to be creditedIt has now been calendar days but my account still has not been creditedIn addition to numerous phone calls and on line chats, I emailed Dell on 1/12/2017, 2/4/2017, and 3/3/and was told by [redacted] that "I show that your available balance is $you have a pending balance of $ Due to the holidays and Black Friday Dell is behindWe can not escalate this case due to your rewards is pending in your account."
I purchased Dell desktop computer from Dell.com on 08/24/2017,(Order number: [redacted] , Purchase ID: [redacted] ) But when it was turned on, there is nothing output to the monitor, and it NEVER worked since I purchased it I contacted Dell customer service for warranty support in Oct, 2017, but Dell said my account is inactive and they cannot provide warranty serviceI contacted Dell again in May because my warranty is expiring, and Dell still said my account's inactive status, they cannot provide warranty Dell provide an email " [redacted] ", and they said I can get help from this email However this email did not helpThen Dell customer service said I need to contact sales rep, but they did not provide me the contact info, and it comes to the dead end My warranty will expire on 08/24, and Dell refused to provide warranty service with the reason (inactive account status), and they never provide instruction how to solve it Please help m
I purchased a Dell laptop in January Since that time, I have lost internet access at least three times due to Dell's updatingApparently, there is a Drivers issueThe first time this happened, I called Dell technical support because my laptop is still under warrantyThe tech support could not fix the problem, and more disturbing he was rudeI took my laptop back to Best Buy where I bought it and they fixed the problem for $This issue has happened again twice, but I was lucky enough to get tech support who could fix itHowever, when I raised concerns about this repeatedly happening and asking for a refund for what I paid when technical support did not fix the problem I was treated rudely, especially by [redacted] Dell should terminate her immediatelyShe does not represent the brand wellI purchased my first dell computer in For almost years, I have exclusively chosen to use Dell ComputerDue to poor customer service heightened by representatives who
I bought dell printer from dell website for $as listed price and payed full payment I got confirmation email but after couple of days got email from dell they cancelled my order for error in price on their endThis is not fare dell should honor the listing price particularly when I payed and got confirmation Order number is [redacted]
I PURCHASED THIS ONLINE SO I HAVE NO WAY TO KNOW WHERE I PURCHASED THIS PRODUCT I PURCHASED A DELL COMPUTER AND YOU REPAMB [redacted] SOLD ME MICROSOFT OFFICE I HAVE CHATTED MANY TIMES WITH DELL THEY WOULD GIVE ME A NUMBER TO CALL I CALLED AT LEAST THREE TIMES (HAVE COPIES) I WAS PUT ON HOLD FOR MANY HOURSI WAS TOLD I WOULD GET MY MONEY REFUNDED BUT THAT HAS NOT HAPPENEDDELL REP THAT SOLD ME THE COMPUTER SAID THEY WOULD MAKE SURE I WOULD GET MY MONEY REFUNDED THEN THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT YOU REPTOLD ME I DID NOT PURCHASE IT WITH THE ORDERYOUR REP SOLD ME THE MICROSOFT OFFICE AT THE SAME TIME OFF THE THE LAPTOP WAS PURCHASEDI PURCHASED ANOTHER LAPTOP FROM DELL A WEEK OR SO AGO AND I ASKED ABOUT MY REFUND AND THEY ASSURED ME I WOULD GET MY MONEYMY ORDER # IS [redacted] FOR THE LAPTOP AND AND FOR OFFICE IS [redacted] MY DAUGHTER LOVES HER LAPTOP AND MY WIFE LOVES HERI WOULD LOVE DELL TO IF YOU WOULD STEP IN AND HAVE THE PE
Hi my name is Bert In January I purchased a Dell laptop through QvcIn march of this year I had some problems and I called dell support the problem was solvedHowever here in July some more problems with this laptop happenedSo I call Dell again and was told that this time I would have to send the the laptop in to fix the problem.So I sent the laptop in and got it back and it worked for a couple of days and called Dell Again and was told that some more troubleshooting will be done while on the phone well that did not workToday July I was told I can't get a refund because I had it over days and I can't get a replacmentHowever I will just have to send it back for some more troubleshooting after I ask for a refund/replacement.I am not happy with this arrangement but I have no choice or lose Just sharing my experince with Dell.Have a wonderful Day peace & Blessings Bert L