I purchased a computer from Dell and after about months it wouldn't turn onI asked for a replacement computer under the warranty, and was deniedThey said they would fix the computerNow after another months the computer is broken again, and it is days past the warrantyThey still won't replace it, even though it is having the same issue that it had when I had it repaired the first time
I purchased a Dell Computer and Monitor on 10/30/ I returned the monitor and was told that it had been received and was sent a credit note communicating a credit was applied to my credit card and gift cards were sent to me No credit was applied to my card and no gift cards received I escalated to a Customer Service Manager who did not resolve request and sent me to Dell credit card operationsThey never returned my call and would drop my call when contacting their department I escalated through multiple other CS agents and the latest communicating she submitted my request again and said hrs for the credit and also 3-business days for gift card again no credit received on card and no gift cards I contacted my bank and spoke to different agents and confirmed no credits had been applied by dell I confirmed a credit from a smaller retailer on something else did process successfully This issue has been open for months and i'm owed around $in combined credi
As part of the "back to school" college promotion, I purchase a lap top computer under the Buy A Lap to Get a Free TV promotion First, I will immediately concede that I like my laptopIt is a good piece of hardwareI have been very pleased with performance Initially, I intended to purchase the laptop from [redacted] but with the TV promotion and the pricing, I decided to purchase directly from DellWith the Price Match Guarantee, I felt confident in my purchaseShortly after purchasing the laptop, I found the same laptop on [redacted] for $lessI contacted Dell for the price match I was informed that the fine print limits price match to Dell.com only after the purchaseI was frustratedThey offer a nominal credit to quiet my frustrationI sent a follow up email -- no response -- even though they say the will respond in one business day However, days later, I found the same product on Dell.com for $less than what I paid -- just as [redacted] I sent an a
I bought a dell computer 4/17/It had warrantee for a year on hardwareThe power outlet port in the laptop fell in or disconnected inside the computer so there is no way to plug it in therefore no longer usableI called Dell yesterday and talked with customer service rep and manager and sent them a picture with the intention of having it fixedThey said it must be overuse or wear and tear and thats not coveredThis is not a computer that gets heavy use, not used for work, just at homeClearly part of inside of computer and not fastened properlyAfter telling me it wasnt covered, they said I could send it in to have someone look at it and would contact me whether it could be fixed and what the cost would be to me if they couldI consider this a waste of time and money to me on something that should be covered and clearly expected to getat least a couple years out of, if not more, and lasted under a year and was not reated to overuseI paid$in AprilAsking for $r
Purchased laptop Inspiron Aug 17, Was returned in Sep for a replacement due to hardware issues Received replacement laptop approxSep 14, Jan it crashed and had to have OS reloaded It continues to have software issues I have been working with Dell Tech support (India) since Jan I have worked with the supervisors Last time I have had any contact from them was Feb 20, Still waiting for supervisor to contact me as he was UNABLE to resolve the issues I have been UNABLE TO USE this laptop I have saved all e-mails concerning this laptop I have also taken pics If you should need further information
Dell advertises a 3-year warranty on the monitor I bought but it has known issues with backlight bleed (where the white backlight "bleeds" out form the edges making a monitor that's only displaying black have white around the edges), pixels getting stuck (a single pixel will get stuck on at one color when though it should be another), and screen bu(where if an image is displayed for a long time the image will be stuck on the monitor afterward even if the image is closed, this relates to stuck pixels too)This is all fine because it all usually happens at 2-years after using a monitor but their "warranty" does not cover any of thisThey claim it goes under "accidental damage" and said its caused by user errorThat is VERY and its caused by the monitor's type, like some monitors are LED which are immune to blacklight bleed this monitor is a TN panel meaning it has problems with all of these listed plus some more that have not affected me (yet)I know a good bit about mo
I bought a laptop from Dell months ago and immediately began having problems with the audio I contacted Tech Support half a dozen times over several months and they were more than glad to provide a temporary solution that never permanently fixed my computer I then sent the computer in so they could repair the problem but I believe they did nothing and sent it back because the problem persisted when it was returned I asked repeatedly for either a refund or a replacement unit but they denied me and said they would only take it back in for more "repairs" Dell sold me a malfunctioning unit at high cost and that isnt even a year old and is still under waranty yet can't be bothered with making it right
Dell order# [redacted] Hi, I am writing this letter because of Dell's poor internal control and customer serviceRegarding this order, I got a cancellation email today, said "as requested", but I did not request any cancellationAfter consulting with their customer service, they said it was all about price mistakeBut how come Dell can cancel the order without letting me know? If I place an order on Dell.com and I want to cancel it, I should contact Dell to see if it's possible to cancel itOn the other side, Dell should contact customer prior to cancelling orders directlyThis makes me extremely uncomfortableI also checked the review on the internet, there are a lot of bad reviews related to this issue"If you want to cancel, contact me and I will let you know the decisionIf I want to cancel, I just simply send you out an email." What a rude company? Also, I highly suspect it is a marketing strategyDell gets thousands of personal information, including mine, from this "pr
My issue began in mid to late January when my Alienware laptop (manufactured by Dell) began to malfunctionAfter not being able to resolve the issue on my own, I called Dell tech support/Alienware Tech supportThe gentleman on the phone told me that because my system is out of warranty my options included paying a nearly $repair fee OR replace the damaged component myselfAt the time it was assumed to be the screenThe gentleman from tech support found a replacement screen on Amazon for me and in short order I bought, received, and installed the new screen myselfHowever, the initial issue still persisted and, upon calling them again, was informed then that I needed to replace the LVDS cable that ran from the screen to the motherboard which "would have been replaced had I sent it in for repairs" I was told by this agentI was given the email of the repair depot and promptly contacted themThe agent there asked for the "best" time to contact me and instead of calling me at th
I entered a contract of sale with Dell on 1/4/received confirmation of receipt of agreement shortly after, and confirmation of acceptance of agreement again within an hour later Dell accepted payment and confirmed tender to shipping firm (UPS) on 2/with tracking number [redacted] On 2/dell submitted a request to the shipping agency to redirect the shipment to another address not belonging to me In accordance with Dell's Consumer Terms of Sale ( [redacted] ) ShippingProduct title passes to you when the Product is shippedYou have days to notify Dell of any missing, wrong, or damaged portion of your purchase or Dell cannot be held responsible for these issuesUnless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product shlocation, you are responsible for sales and other taxes associated with the ord
I purchased a Dell Laptop two years ago and paid extra for the extended hardware warranty During the course of use, the down arrow key has come off of the keyboard and will not stay attached I called Dell for service, and they have identified this issue as wear and tear and told me that it's not covered I paid extra for a hardware warranty, now a piece of hardware has broken under use What is the point of my warranty if it's not covered?
On Jan 4th I ordered (online) two SSD drives: (1) WD Blue PC SSD WDS250G1B0B - Solid state drive - GB - internal - M- SATA 6Gb/s (2) WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s I received a sales confirmation on both Which indicates a sales contract On Jan 6th I received an email saying that order (2) was a "pricing mistake" and the order had been canceled order (1) showed that it had been shipped, and expected delivery was Jan 9th I tracked this FedEx order and it showed that it was in my city on Jan 7th (a Saturday), delivery expected on Jan 9th On Jan 9th, after my son had received his order (same drive, same price, same day/time of order, same address) I checked the tracking again This time it said that the order had been refused by the recipient - which was not true I called DELL and just got the run around It seems that they had certainly broken a sales contract since it had been billed to m
I bought computers from dell less than months ago, I am a college student so I use my computer everydayI have always had dell computers and no problems but now I have had this one less than months and I have had nothing but problems with it and they have to send someone to fix it and then now it has a issure with patching a update that they say my model will not update so they try to make it stop installing the update but it does not and I have to call them to boot my computer up everytime it trys to install that updateI have asked them repeatedly to replace my computer with a different model and they refuse to help meI do not wish to keep having to call them every couple days to fix my computerthis is uncalled forI want this computer replaced with a diff model with the same componts I have on this one thank you [redacted]
I tried to make a purchase on their site for an advertised computer deal of $( [redacted] ) The computer was part of their cyber monday deals However, I was unable to buy the computer due the fact the sale "expired" before day's end There is nothing on the site stating that the deal expires during the day Yet they still advertise the item as being for sale I feel I was lead to the site for the deal only for them to try and deal me a more expensive machine
On 7/30/17, I spent $1433.64 on an XPS 15 for nursing school. On 7/31, Dell reached out to my email address asking for verification of my purchase. On 8/1, the order was cancelled and returned to the warehouse. I saw all of the emails on the evening of 8/1 after their offices were closed. I called the phone number Dell provided in my email from their verification department on the morning of 8/2/17. After one hour of several holds and transfers (in which I was initially told the package was returned because there was no one at my house to sign for the package...less than 48 hours after ordering), I finally reached someone in the verification department. The woman I spoke with claimed Dell had reached out to me over phone and email several times over the past three days. After explaining I had received no phone call and only one verification email 24 hours prior to the cancellation, the representative told me it wasn't their fault and that I had provided them with incorrect information. After requesting to speak to a manager several times and being told this was not a possibility, I was finally transferred to her floor manager, Anshul. Anshul was extremely rude and demeaning. He repeated the same information as his employee and claimed I had given them false contact information. I read out the three phone numbers and the email address listed on my receipt (I offered to show him the Dell email with all this information listed) and he told me that I was wrong and had provided false information. He claimed I only provided them with one phone number, despite the evidence I offered to provide. Anshul reiterated that this was my failing and that I would have to reorder the laptop by talking to another department. He simply refused to help me and instead spoke over me and decided to transfer me elsewhere. After an additonal 20 minutes on hold, I reached someone in the sales department. He explained that I would have to reorder and pay for the laptop again. When I told him I had not yet received a refund from the last laptop order, he said that he assumed I would eventually receive a refund after the return was processed - about another one to two weeks away. Because I need my laptop for school, I reluctantly offered my credit card information again...so now I am down ~$3,000 while I wait for everything to be resolved. While he reordered the laptop for me, he had the audacity to try and up-sell me on additional features for an additional price, including their rewards program & software options! Lucky for me he didn't push too hard and said he ran the new order with expedited shipping for free. That would have the laptop arrive on August 16, one day after I move out-of-state and four days after the original shipping estimate. When I told the representative that I needed it to arrive before then, he first said that was the fastest he could offer...but then happened to realize that they could offer me free overnight shipping which would estimate delivery on August 15, my move date. Since that was the best he could do, I accepted. But this also meant that he had to cancel the order he had just run and reorder the laptop with the new shipping option. Which meant processing my credit card again. Which meant now having a hold of ~$4,400 on my credit card to Dell until their refund processing could be handled. On top of all of this, I ordered my laptop using EBates, meaning I would receive 10% cash back for my purchase. When I asked Dell to help me contact them to let them know that the order was cancelled but reinstated so I could still receive the cash back offer, the told me they would be unable to help and to reach out to the customer care team at another number. After already spending 1 hour and 57 minutes on the phone with them, during my work day. I am aghast at this terrible experience, and I can only imagine what will happen moving forward. I will not be surprised if the order is cancelled again, or they forget to refund the first two laptop charges on my card. The customer service at Dell is extremely unhelpful and sub-par. I will be sure to order an HP or Mac in the future, and I will tell all of my family and friends to avoid Dell products at all costs.
I have a Dell printer that is not functioning I called Dell technical support and was told that they couldn't help me, instead I would need to contact their "parts" department to order a new Fax board when I tried to order the new fax board, I was told it wasn't possible because the printer is too old However, less than days ago I ordered toner cartridges -- of which have not been opened, and that obviously now I won't be able to use I contacted Dell customer service and told them I would like to return the toner because my printer can't be fixed and they said, unequivocally, "no." They don't care that my printer can't be repaired, or that they continue to sell products for "obsolete" printers without any notice to customers
I purchased an Alienware (Dell) Laptop from Costco on October 26, for $as I needed both a reliable and powerful computer for my engineering schoolwork Since this date, I have not had a properly functioning laptop for more than a week or two at a time I've had countless issues with screens, wifi dropping out, power supply issues, and touchpad issues Dell initially failed to repair the original laptop correctly, so they replaced it with another laptop of the same kind that has been functionally worse than the original The original Service Tag was With the current computer, Dell has replaced the screen twice, both times putting back in another faulty screen, the wifi dropout is 10-times per day, and their service representatives lie nonstop on the phone about when the laptop will get repaired and its current status None of this is acceptable, especially for a computer that I paid $for as a loan burdened college student
month old laptopXPS the top of the line dell computerIt is not working so I sent it back, dell said 2-and they sent it back weeks later unfixedNow when I try to call or get it fixed they will not transfer me or let me speak to a managerAnd the one person who is apparently looking at my case refuses to call me back
I put an order for a computer on 11/27/It was supposed to be deliver by 12/17/2017, today is 1/6/and I still do not have a computeron 12/19/dell sent me a coupon code number for $to use with no restrictions indicated as an apology for not delivery my order on time but never indicating when I will receive my order # [redacted] I tried several times to use the coupon code and even spent hours on the phone going back and fort between different departments and getting the run around as to why I could not use the coupon, eventually one of the reps who promised to have fixed the issue and I could use the coupon to purchase anything supposedly was to transfer me to put an order but instead hanged up on me Not only was my order never deliver and Christmas came and left and it was a gift to my son, but I also was lied to and wasted hours on the phone and hour talking to chat reps only to no be helped as to why I cannot use the coupon # I received This is unacceptab
I purchased a computer from Dell and after about months it wouldn't turn onI asked for a replacement computer under the warranty, and was deniedThey said they would fix the computerNow after another months the computer is broken again, and it is days past the warrantyThey still won't replace it, even though it is having the same issue that it had when I had it repaired the first time
I purchased a Dell Computer and Monitor on 10/30/ I returned the monitor and was told that it had been received and was sent a credit note communicating a credit was applied to my credit card and gift cards were sent to me No credit was applied to my card and no gift cards received I escalated to a Customer Service Manager who did not resolve request and sent me to Dell credit card operationsThey never returned my call and would drop my call when contacting their department I escalated through multiple other CS agents and the latest communicating she submitted my request again and said hrs for the credit and also 3-business days for gift card again no credit received on card and no gift cards I contacted my bank and spoke to different agents and confirmed no credits had been applied by dell I confirmed a credit from a smaller retailer on something else did process successfully This issue has been open for months and i'm owed around $in combined credi
As part of the "back to school" college promotion, I purchase a lap top computer under the Buy A Lap to Get a Free TV promotion First, I will immediately concede that I like my laptopIt is a good piece of hardwareI have been very pleased with performance Initially, I intended to purchase the laptop from [redacted] but with the TV promotion and the pricing, I decided to purchase directly from DellWith the Price Match Guarantee, I felt confident in my purchaseShortly after purchasing the laptop, I found the same laptop on [redacted] for $lessI contacted Dell for the price match I was informed that the fine print limits price match to Dell.com only after the purchaseI was frustratedThey offer a nominal credit to quiet my frustrationI sent a follow up email -- no response -- even though they say the will respond in one business day However, days later, I found the same product on Dell.com for $less than what I paid -- just as [redacted] I sent an a
I bought a dell computer 4/17/It had warrantee for a year on hardwareThe power outlet port in the laptop fell in or disconnected inside the computer so there is no way to plug it in therefore no longer usableI called Dell yesterday and talked with customer service rep and manager and sent them a picture with the intention of having it fixedThey said it must be overuse or wear and tear and thats not coveredThis is not a computer that gets heavy use, not used for work, just at homeClearly part of inside of computer and not fastened properlyAfter telling me it wasnt covered, they said I could send it in to have someone look at it and would contact me whether it could be fixed and what the cost would be to me if they couldI consider this a waste of time and money to me on something that should be covered and clearly expected to getat least a couple years out of, if not more, and lasted under a year and was not reated to overuseI paid$in AprilAsking for $r
Purchased laptop Inspiron Aug 17, Was returned in Sep for a replacement due to hardware issues Received replacement laptop approxSep 14, Jan it crashed and had to have OS reloaded It continues to have software issues I have been working with Dell Tech support (India) since Jan I have worked with the supervisors Last time I have had any contact from them was Feb 20, Still waiting for supervisor to contact me as he was UNABLE to resolve the issues I have been UNABLE TO USE this laptop I have saved all e-mails concerning this laptop I have also taken pics If you should need further information
Dell advertises a 3-year warranty on the monitor I bought but it has known issues with backlight bleed (where the white backlight "bleeds" out form the edges making a monitor that's only displaying black have white around the edges), pixels getting stuck (a single pixel will get stuck on at one color when though it should be another), and screen bu(where if an image is displayed for a long time the image will be stuck on the monitor afterward even if the image is closed, this relates to stuck pixels too)This is all fine because it all usually happens at 2-years after using a monitor but their "warranty" does not cover any of thisThey claim it goes under "accidental damage" and said its caused by user errorThat is VERY and its caused by the monitor's type, like some monitors are LED which are immune to blacklight bleed this monitor is a TN panel meaning it has problems with all of these listed plus some more that have not affected me (yet)I know a good bit about mo
I bought a laptop from Dell months ago and immediately began having problems with the audio I contacted Tech Support half a dozen times over several months and they were more than glad to provide a temporary solution that never permanently fixed my computer I then sent the computer in so they could repair the problem but I believe they did nothing and sent it back because the problem persisted when it was returned I asked repeatedly for either a refund or a replacement unit but they denied me and said they would only take it back in for more "repairs" Dell sold me a malfunctioning unit at high cost and that isnt even a year old and is still under waranty yet can't be bothered with making it right
Dell order# [redacted] Hi, I am writing this letter because of Dell's poor internal control and customer serviceRegarding this order, I got a cancellation email today, said "as requested", but I did not request any cancellationAfter consulting with their customer service, they said it was all about price mistakeBut how come Dell can cancel the order without letting me know? If I place an order on Dell.com and I want to cancel it, I should contact Dell to see if it's possible to cancel itOn the other side, Dell should contact customer prior to cancelling orders directlyThis makes me extremely uncomfortableI also checked the review on the internet, there are a lot of bad reviews related to this issue"If you want to cancel, contact me and I will let you know the decisionIf I want to cancel, I just simply send you out an email." What a rude company? Also, I highly suspect it is a marketing strategyDell gets thousands of personal information, including mine, from this "pr
My issue began in mid to late January when my Alienware laptop (manufactured by Dell) began to malfunctionAfter not being able to resolve the issue on my own, I called Dell tech support/Alienware Tech supportThe gentleman on the phone told me that because my system is out of warranty my options included paying a nearly $repair fee OR replace the damaged component myselfAt the time it was assumed to be the screenThe gentleman from tech support found a replacement screen on Amazon for me and in short order I bought, received, and installed the new screen myselfHowever, the initial issue still persisted and, upon calling them again, was informed then that I needed to replace the LVDS cable that ran from the screen to the motherboard which "would have been replaced had I sent it in for repairs" I was told by this agentI was given the email of the repair depot and promptly contacted themThe agent there asked for the "best" time to contact me and instead of calling me at th
I entered a contract of sale with Dell on 1/4/received confirmation of receipt of agreement shortly after, and confirmation of acceptance of agreement again within an hour later Dell accepted payment and confirmed tender to shipping firm (UPS) on 2/with tracking number [redacted] On 2/dell submitted a request to the shipping agency to redirect the shipment to another address not belonging to me In accordance with Dell's Consumer Terms of Sale ( [redacted] ) ShippingProduct title passes to you when the Product is shippedYou have days to notify Dell of any missing, wrong, or damaged portion of your purchase or Dell cannot be held responsible for these issuesUnless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product shlocation, you are responsible for sales and other taxes associated with the ord
I purchased a Dell Laptop two years ago and paid extra for the extended hardware warranty During the course of use, the down arrow key has come off of the keyboard and will not stay attached I called Dell for service, and they have identified this issue as wear and tear and told me that it's not covered I paid extra for a hardware warranty, now a piece of hardware has broken under use What is the point of my warranty if it's not covered?
On Jan 4th I ordered (online) two SSD drives: (1) WD Blue PC SSD WDS250G1B0B - Solid state drive - GB - internal - M- SATA 6Gb/s (2) WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s I received a sales confirmation on both Which indicates a sales contract On Jan 6th I received an email saying that order (2) was a "pricing mistake" and the order had been canceled order (1) showed that it had been shipped, and expected delivery was Jan 9th I tracked this FedEx order and it showed that it was in my city on Jan 7th (a Saturday), delivery expected on Jan 9th On Jan 9th, after my son had received his order (same drive, same price, same day/time of order, same address) I checked the tracking again This time it said that the order had been refused by the recipient - which was not true I called DELL and just got the run around It seems that they had certainly broken a sales contract since it had been billed to m
I bought computers from dell less than months ago, I am a college student so I use my computer everydayI have always had dell computers and no problems but now I have had this one less than months and I have had nothing but problems with it and they have to send someone to fix it and then now it has a issure with patching a update that they say my model will not update so they try to make it stop installing the update but it does not and I have to call them to boot my computer up everytime it trys to install that updateI have asked them repeatedly to replace my computer with a different model and they refuse to help meI do not wish to keep having to call them every couple days to fix my computerthis is uncalled forI want this computer replaced with a diff model with the same componts I have on this one thank you [redacted]
I tried to make a purchase on their site for an advertised computer deal of $( [redacted] ) The computer was part of their cyber monday deals However, I was unable to buy the computer due the fact the sale "expired" before day's end There is nothing on the site stating that the deal expires during the day Yet they still advertise the item as being for sale I feel I was lead to the site for the deal only for them to try and deal me a more expensive machine
Computer did an update stating Dell drivers that caused issues with touch screen and USB mouseDell will not correct unless I pay
On 7/30/17, I spent $1433.64 on an XPS 15 for nursing school. On 7/31, Dell reached out to my email address asking for verification of my purchase. On 8/1, the order was cancelled and returned to the warehouse. I saw all of the emails on the evening of 8/1 after their offices were closed. I called the phone number Dell provided in my email from their verification department on the morning of 8/2/17. After one hour of several holds and transfers (in which I was initially told the package was returned because there was no one at my house to sign for the package...less than 48 hours after ordering), I finally reached someone in the verification department. The woman I spoke with claimed Dell had reached out to me over phone and email several times over the past three days. After explaining I had received no phone call and only one verification email 24 hours prior to the cancellation, the representative told me it wasn't their fault and that I had provided them with incorrect information. After requesting to speak to a manager several times and being told this was not a possibility, I was finally transferred to her floor manager, Anshul. Anshul was extremely rude and demeaning. He repeated the same information as his employee and claimed I had given them false contact information. I read out the three phone numbers and the email address listed on my receipt (I offered to show him the Dell email with all this information listed) and he told me that I was wrong and had provided false information. He claimed I only provided them with one phone number, despite the evidence I offered to provide. Anshul reiterated that this was my failing and that I would have to reorder the laptop by talking to another department. He simply refused to help me and instead spoke over me and decided to transfer me elsewhere. After an additonal 20 minutes on hold, I reached someone in the sales department. He explained that I would have to reorder and pay for the laptop again. When I told him I had not yet received a refund from the last laptop order, he said that he assumed I would eventually receive a refund after the return was processed - about another one to two weeks away. Because I need my laptop for school, I reluctantly offered my credit card information again...so now I am down ~$3,000 while I wait for everything to be resolved. While he reordered the laptop for me, he had the audacity to try and up-sell me on additional features for an additional price, including their rewards program & software options! Lucky for me he didn't push too hard and said he ran the new order with expedited shipping for free. That would have the laptop arrive on August 16, one day after I move out-of-state and four days after the original shipping estimate. When I told the representative that I needed it to arrive before then, he first said that was the fastest he could offer...but then happened to realize that they could offer me free overnight shipping which would estimate delivery on August 15, my move date. Since that was the best he could do, I accepted. But this also meant that he had to cancel the order he had just run and reorder the laptop with the new shipping option. Which meant processing my credit card again. Which meant now having a hold of ~$4,400 on my credit card to Dell until their refund processing could be handled. On top of all of this, I ordered my laptop using EBates, meaning I would receive 10% cash back for my purchase. When I asked Dell to help me contact them to let them know that the order was cancelled but reinstated so I could still receive the cash back offer, the told me they would be unable to help and to reach out to the customer care team at another number. After already spending 1 hour and 57 minutes on the phone with them, during my work day. I am aghast at this terrible experience, and I can only imagine what will happen moving forward. I will not be surprised if the order is cancelled again, or they forget to refund the first two laptop charges on my card. The customer service at Dell is extremely unhelpful and sub-par. I will be sure to order an HP or Mac in the future, and I will tell all of my family and friends to avoid Dell products at all costs.
I have a Dell printer that is not functioning I called Dell technical support and was told that they couldn't help me, instead I would need to contact their "parts" department to order a new Fax board when I tried to order the new fax board, I was told it wasn't possible because the printer is too old However, less than days ago I ordered toner cartridges -- of which have not been opened, and that obviously now I won't be able to use I contacted Dell customer service and told them I would like to return the toner because my printer can't be fixed and they said, unequivocally, "no." They don't care that my printer can't be repaired, or that they continue to sell products for "obsolete" printers without any notice to customers
I purchased an Alienware (Dell) Laptop from Costco on October 26, for $as I needed both a reliable and powerful computer for my engineering schoolwork Since this date, I have not had a properly functioning laptop for more than a week or two at a time I've had countless issues with screens, wifi dropping out, power supply issues, and touchpad issues Dell initially failed to repair the original laptop correctly, so they replaced it with another laptop of the same kind that has been functionally worse than the original The original Service Tag was With the current computer, Dell has replaced the screen twice, both times putting back in another faulty screen, the wifi dropout is 10-times per day, and their service representatives lie nonstop on the phone about when the laptop will get repaired and its current status None of this is acceptable, especially for a computer that I paid $for as a loan burdened college student
month old laptopXPS the top of the line dell computerIt is not working so I sent it back, dell said 2-and they sent it back weeks later unfixedNow when I try to call or get it fixed they will not transfer me or let me speak to a managerAnd the one person who is apparently looking at my case refuses to call me back
I put an order for a computer on 11/27/It was supposed to be deliver by 12/17/2017, today is 1/6/and I still do not have a computeron 12/19/dell sent me a coupon code number for $to use with no restrictions indicated as an apology for not delivery my order on time but never indicating when I will receive my order # [redacted] I tried several times to use the coupon code and even spent hours on the phone going back and fort between different departments and getting the run around as to why I could not use the coupon, eventually one of the reps who promised to have fixed the issue and I could use the coupon to purchase anything supposedly was to transfer me to put an order but instead hanged up on me Not only was my order never deliver and Christmas came and left and it was a gift to my son, but I also was lied to and wasted hours on the phone and hour talking to chat reps only to no be helped as to why I cannot use the coupon # I received This is unacceptab