In December, I purchased a Dell XPS laptop from [redacted] It is a fairly high end laptop that I got on sale for about $Within a few months the trackpad stopped workingI had Dell in-home service, so a man came to my houseHe replaced the trackpad, put the computer back together and could not get it to boot upI had to send the computer to DellAfter about a month, during which time they had numerous excuses, they agreed to send me another computerI was working full time, in my own business and this episode was a disaster for meOf course, they sent me a "refurbished" computer, so not only did I no longer have a new computer, but my extended warranty from [redacted] , was no longer validDell did extend my Dell warranty by a few months Fast forward to March, The computer, still under this extended warranty, would not boot up correctlyI called Dell and they sent me a box to send my computer in, assuring me that I would have "expedited" serviceTo my shock and a
I purchased ia laptop computer back in June for my daughterIn April she started experiencing problems with the adapterI contacted Dell to see about getting a replacement plug (Service Request Number [redacted] )I was told that the plug was not covered under the basic warrantyI was told that because my daughter dropped the laptop on the bed she intentionally damaged the plugThe computer is made up of fragile plastic parts that break easilyI told him there was no plastic part of the plug that brokeI said "It's a plug, it's meant to be on the floor, are you telling me that it is made so poorly that if its dropped on the bed/floor it will no longer work" I then asked for a supervisorAfter requesting one several times I finally was transferred to oneI explained this to him as well, and was given the same response about the basic warranty and intentional damageWe went back and forth and finally he asked if I wanted this escalatedI told him yes, and was told to
I purchased a Dell laptop new, along with a four year accidental damage protection plan At the time of purchase I saw no language on the website that stated I must also extend the basic warranty to four years for the plan to be valid for its full termThe website allowed me to make the purchase, and Dell's warranty status system tells me the accidental damage plan is still active until January 7, When I called to try and get a damaged charge cord replaced I was transferred repeatedly and told that without an active "basic warranty" that my accidental damage plan was not valid and could not be honoredIn fact I was told several times that the warranty their system shows me having could not have been purchased in the configuration I have it in, despite the fact that their system obviously let me purchase it that wayAfter over an hour on the phone, being transferred and put on hold repeatedly I asked to speak to a supervisor and was put on holdNobody ever picked up again
My husband bought me my 5th Dell laptop He held it for a few weeks before giving it to me Once I got it and realized it wasn't what I needed, we attempted to return itweeks past the 30-day deadline Despite my years of loyalty to this brand, and attempts to explain why I hadn't initiated the return sooner, they refused to be loyal to me as a customer and process the return I spoke to people at some call center in some other country who were clearly not empowered to do anything beyond strict policy adherence, and one person via email No clear way to speak to someone in authority who could look at my case and attempt to resolve with me as an individual rather than strictly repeating policy Their lack of flexibility was shocking and disappointing I will never buy another Dell again after this experience Would have likely been a customer for many more years - possibly a life long customer - but this level of poor customer service has completely changed my view of the company Not only am I unlikely to recommend Dell to others - I will actively tell others to never buy from them
I purchased a All in One Dell computer less then yrs ago which I have had nothing but issues withHowever, recently I was informed by Dell that the computers mother board has died and needs to be replacedI contacted Dell in an attempt to fix this problem and after several hours on the phone I was advised that they had the part and could fix the issueNot true! I received an email stating my order was canceledIn an attempt to figure out why I was bounce around to different department claiming I had fraud attached to my account ( not true) and then they hung up on meI contacted the tech support team that initially took my order and they advised me they don't make the mother board but rather I should purchase a new computer from DellHow can this be? The product is a Lemmon and Dell assured me the part was in stock before accepting paymentPlease help me I'm a college student with no computer band would like Dell to stand behind their productThank uou
I purchased a laptop from Dell that was shipped on November 1st of It was received on or about two weeks later, roughly November 16th, It stopped working on November 2nd of I was told that the warranty expired on November 2nd of This would imply that my warranty was being tolled even before I had the item and was using it Here is the information from their website: Warranty Service Tag: [redacted] Ship date: November 01, Country: United States Print Service Start date Warranty expiration date MaService November 01, November 02,
DID A DELL UPDATEIT TOOK OVER HOURS, KEEPING COMPUTER LOCKED WHILE UPDATING, THEN SHUT DOWN AUTOMATICALLYNOW THE LAPTOP WILL NOT START! I HAVE TRIED DAYS TO GET TECH SUPPORT VIA PHONE AND EMAILI HAVE COMPLETED ALL THE "STUPID" GIMMICKS THAT DELL USES TO KEEP FROM HONORING THE WARRANTY! THE FOREIGN TECHNICIANS ARE VERY HARD TO UNDERSTAND, AND KEEP GOING IN CIRCLES WITH THEIR ROUTINE QUESTIONS! DELL HIDES BEHIND THE INTERNATIONAL CALL CENTERS TO KEEP FROM HONORING THEIR WARRANTYIS THERE A WAY TO TALK TO SOMEONE IN ROUND ROCK, TX??? HOW DO I OBTAIN A RETURN AUTHORIZATION????
I have not received gift cards that were advertised to be included with my purchase for 90+ orders that I have placed with Dell over the course of about days I have made countless attempts to try and reach out to Dell customer service agent and their gift card department team via both phone and email with no prevail I have provided a Dell agent with all of the order numbers I am missing gift cards for and the agent is no longer responding
I purchased this Dell laptop on Sept 23, 2016, it came with a one year warrantyIn September 2017, within the warranty period, the laptop began to have display issues after 'critical Windows 10' updates, having to do with its Intel HD driverI contact Dell via phone and when the representative pulled up my service tag, I was told that the computer was out of warranty, according to Dell, it was purchased September This is impossible, as this model was not even released until October I was able to resolve the issue on my own by re-installing the Intel driversIn November 2017, the same issue resurfacedAgain I called Dell, and again explained that the machine was having issues while it was still under warrantyThis time the representative sent me an email with "service request number [redacted] " and advised me to send 'proof of purchase' so he could change my purchase date, which I didI never received a response from the representative, though I followed up several ti
I have Alienware Rlaptop, the crashed and will not power on, and it just got out warranty not long agoThe update popped up in the bottom of the screen via tool icon I hit update all, on update it was bois updateAfter doing the bois my screen went black and won't turn back on The support was no help at allThey want me to repair it at my cost when their update crashed and broke my computerThat's like being in a car crashed and the person that hit you was at fault and they want you to pay for the damages, that's crazy!!!
On February 1, 2016, I purchased a Dell Thunderbolt Dock 240W ( [redacted] precursor to this device) It had intermittent disconnection issues ever since I purchased it, but I never bothered filing a support ticket On January 18, 2017, without any prior notification or communication, a package containing a refurbished replacement Thunderbolt Dock (TB16) appeared at my business address Inside the box was a dock, and a note explaining that it was being sent out to replace defective TBunits, that apparently, many customers were having issues with The instructions indicated to either discard or return the original TB I discarded it, since Dell did not provide any return shipping information or packaging The new TBseemed to work fine, until this morning, when it completely stopped working, and no longer powers on I contacted Dell, and they indicated that since the original dock that I
Dear BBB I was interested in purchasing a computer from Dell during their Black Friday 2018 sale. I was looking on their Print Flyer Page 2 Item B. Inspirion Desktop $399.99. Sale begins on Fri 11/23/18 at 6PM. They also had the same computer with the monitor for $499.99 on Thur 11/22/18 at 8PM. On Friday morning 11/23/18 I was looking around their website. They had the Black Friday Deals posted in 3 sections, CURRENT - UPCOMING - EXPIRED. Well Dell had the $399.99 Desktop listed as EXPIRED. Deal expired Nov 22 at 9:19 PM EST. How is a Deal Expired that was not to be active for 6 More Hours? They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur). It seems Dell flipped the items without telling anybody. That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE! They guy said his name was ***. He kept giving me the runaround. He did offer me the $399
I placed an order for a Dell Printer order# [redacted] for model# [redacted] I used coupons I was sent which brought the total down to $and change before tax/shippingBased on the price I paid for the printer, I ordered several toner refills made specific to this model printer that I cannot return After several days I was told the order would be delayed, then just got an email saying sorry we wont honor the price with no further reasonI tried to call the customer support line and its completely down saying try back again laterI connected through chat which seemed to be the only working method to speak with someone, and they said they didnt want to honor the price without any further reason and that I could reorder and pay several times more for the same item
I purchased a laptop from Dell March 31, and the warranty for the product expires in April of I performed an online diagnostic of my computer due the laptop not charging while the unit is plugged inThe DELL diagnostics resulted in a hardware issue that required the laptop to be sent in, via mail to be repaired by DELLA box was shipped out via Fed Ex and the empty package was never retrieved by meI contacted Fed Ex on 11/14/to inquire about the itemThey are "investigating." I contacted Dell on 11/21/to request another box to return the unit for repair in the interim, to initiate the process and prevent farther delayI was informed by their CSR that they were not able to send out another EMPTY box to repair the laptopThe CSR stated that the empty box was a one time courtesy
I bought a computer dec.24,2016. I broght ih home and been having issues with it.I called them in febuary telling them that my computer keybord was only working half the time, the screan was flashing and not coming on. they did a few things and it got worse, I email them and told them its still doing it. they did a few more test t worked for a few days and sometimes a week. they sent me a box to send the computer back to them and they would fix it. they did notand , it has gotten worse. I called and email them today and I got screamed at my the frist lady, the second person told me he cant help me and was very rud, they keep passing me on and the last person said they cant fix it, becase there is nothing wrong with it.
After installing recommended updates to my computer my computer no longer works These updates were from Dell, they were installed as part of routine maintenance suggested by Dell, after installation computer no longer works Being that it is out of warranty, I called customer service and they said any help I received I would have to pay forAfter researching I have found that many customers have the same problem, and being out of warranty all repairs are paid for by the customer They send you an update, it breaks your machine, and now the customer has to pay for it
I purchased a laptop from Dell.comIt arrived with a pixel on the screen outDell customer support transferred me back and forth from customer service to technical support, one side saying it was a repair issue, the other side telling me it was a new purchase so I needed an exchangeAdditionally, I was put on hold times but was hung up on all timesI had to make a total of calls and after being on the phone for minutes I have other things I have to do as this company can't seem to get their act together
This will cover a multitude of different issues I am having with the company I will not be able to provide exact date outside of my most recent encounter During the purchase process of a laptop (XPS 9550) I have been told a multitude of different things anything such as being sent emails (from a no reply address) and when I confronted them about it they say it should work After it didn't work I confronted them about it again and they say it should still work This is something I flat out don't believe An email being sent by a do not reply inbox is an un-monitored inbox and should not be sent to customers for collaboration Later in the ordering process I was suppose to be signed up for their rewards program and wasn't I had to call back and have my purchase credited While calling about my device I was told many things, and questions such as shipping dates were blatant lies For almost a week straight I was being told the item would ship out in days If customer
Ordered laptops for my children on 10/26/ Laptops never arrived on Thursday as they saidWhen we inquired, they said we didn't answer their phone call, so both laptops were CANCELLED and sent back to the company?! Of course I don't answer a call from a random number, especially when I am at work unable to take callsThey never told us they would call to "verify" the order, so we were not expecting any such call, or we would have made arrangements to answer such an important one! They left no message, only tried one call, one time, and then they cancelled the entire order! We have called multiple times and continue to get the same answerWe will be refunded in a couple days, but no refund ever comes! I just tried customer service again before writing this, was transferred times on hold on hold on hold, then hung up on when I said the reason for calling was to get my money back! What else can I do?! We will never ever use this company againIt has been a nightm
I bought a new computer in Sept and it no longer will workI called Dell and found out this computer has only enough space for operating system and I wouldn't be able to do anything with itIt won't go on the internet for longer than a few minutes and it crashes, can't do email or surf netI am a disabled y/o and I know nothing about computers but I had this one only has a life expectancy of a few monthsI called tech support but I had a hard time understanding what they saidOne reason, I do not understand computer lingo and other reason, both people I talked to were real nice but accents so heavy I could only understand a few wordsOne guy put me on hold to go look something up and after being on hold a few minutes Dell disconnected the lineSo now I have to throw away the computer even though it is only months oldDell sold me a bogus computer
In December, I purchased a Dell XPS laptop from [redacted] It is a fairly high end laptop that I got on sale for about $Within a few months the trackpad stopped workingI had Dell in-home service, so a man came to my houseHe replaced the trackpad, put the computer back together and could not get it to boot upI had to send the computer to DellAfter about a month, during which time they had numerous excuses, they agreed to send me another computerI was working full time, in my own business and this episode was a disaster for meOf course, they sent me a "refurbished" computer, so not only did I no longer have a new computer, but my extended warranty from [redacted] , was no longer validDell did extend my Dell warranty by a few months Fast forward to March, The computer, still under this extended warranty, would not boot up correctlyI called Dell and they sent me a box to send my computer in, assuring me that I would have "expedited" serviceTo my shock and a
I purchased ia laptop computer back in June for my daughterIn April she started experiencing problems with the adapterI contacted Dell to see about getting a replacement plug (Service Request Number [redacted] )I was told that the plug was not covered under the basic warrantyI was told that because my daughter dropped the laptop on the bed she intentionally damaged the plugThe computer is made up of fragile plastic parts that break easilyI told him there was no plastic part of the plug that brokeI said "It's a plug, it's meant to be on the floor, are you telling me that it is made so poorly that if its dropped on the bed/floor it will no longer work" I then asked for a supervisorAfter requesting one several times I finally was transferred to oneI explained this to him as well, and was given the same response about the basic warranty and intentional damageWe went back and forth and finally he asked if I wanted this escalatedI told him yes, and was told to
I purchased a Dell laptop new, along with a four year accidental damage protection plan At the time of purchase I saw no language on the website that stated I must also extend the basic warranty to four years for the plan to be valid for its full termThe website allowed me to make the purchase, and Dell's warranty status system tells me the accidental damage plan is still active until January 7, When I called to try and get a damaged charge cord replaced I was transferred repeatedly and told that without an active "basic warranty" that my accidental damage plan was not valid and could not be honoredIn fact I was told several times that the warranty their system shows me having could not have been purchased in the configuration I have it in, despite the fact that their system obviously let me purchase it that wayAfter over an hour on the phone, being transferred and put on hold repeatedly I asked to speak to a supervisor and was put on holdNobody ever picked up again
My husband bought me my 5th Dell laptop He held it for a few weeks before giving it to me Once I got it and realized it wasn't what I needed, we attempted to return itweeks past the 30-day deadline Despite my years of loyalty to this brand, and attempts to explain why I hadn't initiated the return sooner, they refused to be loyal to me as a customer and process the return I spoke to people at some call center in some other country who were clearly not empowered to do anything beyond strict policy adherence, and one person via email No clear way to speak to someone in authority who could look at my case and attempt to resolve with me as an individual rather than strictly repeating policy Their lack of flexibility was shocking and disappointing I will never buy another Dell again after this experience Would have likely been a customer for many more years - possibly a life long customer - but this level of poor customer service has completely changed my view of the company Not only am I unlikely to recommend Dell to others - I will actively tell others to never buy from them
I purchased a All in One Dell computer less then yrs ago which I have had nothing but issues withHowever, recently I was informed by Dell that the computers mother board has died and needs to be replacedI contacted Dell in an attempt to fix this problem and after several hours on the phone I was advised that they had the part and could fix the issueNot true! I received an email stating my order was canceledIn an attempt to figure out why I was bounce around to different department claiming I had fraud attached to my account ( not true) and then they hung up on meI contacted the tech support team that initially took my order and they advised me they don't make the mother board but rather I should purchase a new computer from DellHow can this be? The product is a Lemmon and Dell assured me the part was in stock before accepting paymentPlease help me I'm a college student with no computer band would like Dell to stand behind their productThank uou
I purchased a laptop from Dell that was shipped on November 1st of It was received on or about two weeks later, roughly November 16th, It stopped working on November 2nd of I was told that the warranty expired on November 2nd of This would imply that my warranty was being tolled even before I had the item and was using it Here is the information from their website: Warranty Service Tag: [redacted] Ship date: November 01, Country: United States Print Service Start date Warranty expiration date MaService November 01, November 02,
DID A DELL UPDATEIT TOOK OVER HOURS, KEEPING COMPUTER LOCKED WHILE UPDATING, THEN SHUT DOWN AUTOMATICALLYNOW THE LAPTOP WILL NOT START! I HAVE TRIED DAYS TO GET TECH SUPPORT VIA PHONE AND EMAILI HAVE COMPLETED ALL THE "STUPID" GIMMICKS THAT DELL USES TO KEEP FROM HONORING THE WARRANTY! THE FOREIGN TECHNICIANS ARE VERY HARD TO UNDERSTAND, AND KEEP GOING IN CIRCLES WITH THEIR ROUTINE QUESTIONS! DELL HIDES BEHIND THE INTERNATIONAL CALL CENTERS TO KEEP FROM HONORING THEIR WARRANTYIS THERE A WAY TO TALK TO SOMEONE IN ROUND ROCK, TX??? HOW DO I OBTAIN A RETURN AUTHORIZATION????
I have not received gift cards that were advertised to be included with my purchase for 90+ orders that I have placed with Dell over the course of about days I have made countless attempts to try and reach out to Dell customer service agent and their gift card department team via both phone and email with no prevail I have provided a Dell agent with all of the order numbers I am missing gift cards for and the agent is no longer responding
I purchased this Dell laptop on Sept 23, 2016, it came with a one year warrantyIn September 2017, within the warranty period, the laptop began to have display issues after 'critical Windows 10' updates, having to do with its Intel HD driverI contact Dell via phone and when the representative pulled up my service tag, I was told that the computer was out of warranty, according to Dell, it was purchased September This is impossible, as this model was not even released until October I was able to resolve the issue on my own by re-installing the Intel driversIn November 2017, the same issue resurfacedAgain I called Dell, and again explained that the machine was having issues while it was still under warrantyThis time the representative sent me an email with "service request number [redacted] " and advised me to send 'proof of purchase' so he could change my purchase date, which I didI never received a response from the representative, though I followed up several ti
I have Alienware Rlaptop, the crashed and will not power on, and it just got out warranty not long agoThe update popped up in the bottom of the screen via tool icon I hit update all, on update it was bois updateAfter doing the bois my screen went black and won't turn back on The support was no help at allThey want me to repair it at my cost when their update crashed and broke my computerThat's like being in a car crashed and the person that hit you was at fault and they want you to pay for the damages, that's crazy!!!
On February 1, 2016, I purchased a Dell Thunderbolt Dock 240W ( [redacted] precursor to this device) It had intermittent disconnection issues ever since I purchased it, but I never bothered filing a support ticket On January 18, 2017, without any prior notification or communication, a package containing a refurbished replacement Thunderbolt Dock (TB16) appeared at my business address Inside the box was a dock, and a note explaining that it was being sent out to replace defective TBunits, that apparently, many customers were having issues with The instructions indicated to either discard or return the original TB I discarded it, since Dell did not provide any return shipping information or packaging The new TBseemed to work fine, until this morning, when it completely stopped working, and no longer powers on I contacted Dell, and they indicated that since the original dock that I
Dear BBB I was interested in purchasing a computer from Dell during their Black Friday 2018 sale. I was looking on their Print Flyer Page 2 Item B. Inspirion Desktop $399.99. Sale begins on Fri 11/23/18 at 6PM. They also had the same computer with the monitor for $499.99 on Thur 11/22/18 at 8PM. On Friday morning 11/23/18 I was looking around their website. They had the Black Friday Deals posted in 3 sections, CURRENT - UPCOMING - EXPIRED. Well Dell had the $399.99 Desktop listed as EXPIRED. Deal expired Nov 22 at 9:19 PM EST. How is a Deal Expired that was not to be active for 6 More Hours? They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur). It seems Dell flipped the items without telling anybody. That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE! They guy said his name was ***. He kept giving me the runaround. He did offer me the $399
I placed an order for a Dell Printer order# [redacted] for model# [redacted] I used coupons I was sent which brought the total down to $and change before tax/shippingBased on the price I paid for the printer, I ordered several toner refills made specific to this model printer that I cannot return After several days I was told the order would be delayed, then just got an email saying sorry we wont honor the price with no further reasonI tried to call the customer support line and its completely down saying try back again laterI connected through chat which seemed to be the only working method to speak with someone, and they said they didnt want to honor the price without any further reason and that I could reorder and pay several times more for the same item
I purchased a laptop from Dell March 31, and the warranty for the product expires in April of I performed an online diagnostic of my computer due the laptop not charging while the unit is plugged inThe DELL diagnostics resulted in a hardware issue that required the laptop to be sent in, via mail to be repaired by DELLA box was shipped out via Fed Ex and the empty package was never retrieved by meI contacted Fed Ex on 11/14/to inquire about the itemThey are "investigating." I contacted Dell on 11/21/to request another box to return the unit for repair in the interim, to initiate the process and prevent farther delayI was informed by their CSR that they were not able to send out another EMPTY box to repair the laptopThe CSR stated that the empty box was a one time courtesy
I bought a computer dec.24,2016. I broght ih home and been having issues with it.I called them in febuary telling them that my computer keybord was only working half the time, the screan was flashing and not coming on. they did a few things and it got worse, I email them and told them its still doing it. they did a few more test t worked for a few days and sometimes a week. they sent me a box to send the computer back to them and they would fix it. they did notand , it has gotten worse. I called and email them today and I got screamed at my the frist lady, the second person told me he cant help me and was very rud, they keep passing me on and the last person said they cant fix it, becase there is nothing wrong with it.
After installing recommended updates to my computer my computer no longer works These updates were from Dell, they were installed as part of routine maintenance suggested by Dell, after installation computer no longer works Being that it is out of warranty, I called customer service and they said any help I received I would have to pay forAfter researching I have found that many customers have the same problem, and being out of warranty all repairs are paid for by the customer They send you an update, it breaks your machine, and now the customer has to pay for it
I purchased a laptop from Dell.comIt arrived with a pixel on the screen outDell customer support transferred me back and forth from customer service to technical support, one side saying it was a repair issue, the other side telling me it was a new purchase so I needed an exchangeAdditionally, I was put on hold times but was hung up on all timesI had to make a total of calls and after being on the phone for minutes I have other things I have to do as this company can't seem to get their act together
This will cover a multitude of different issues I am having with the company I will not be able to provide exact date outside of my most recent encounter During the purchase process of a laptop (XPS 9550) I have been told a multitude of different things anything such as being sent emails (from a no reply address) and when I confronted them about it they say it should work After it didn't work I confronted them about it again and they say it should still work This is something I flat out don't believe An email being sent by a do not reply inbox is an un-monitored inbox and should not be sent to customers for collaboration Later in the ordering process I was suppose to be signed up for their rewards program and wasn't I had to call back and have my purchase credited While calling about my device I was told many things, and questions such as shipping dates were blatant lies For almost a week straight I was being told the item would ship out in days If customer
Ordered laptops for my children on 10/26/ Laptops never arrived on Thursday as they saidWhen we inquired, they said we didn't answer their phone call, so both laptops were CANCELLED and sent back to the company?! Of course I don't answer a call from a random number, especially when I am at work unable to take callsThey never told us they would call to "verify" the order, so we were not expecting any such call, or we would have made arrangements to answer such an important one! They left no message, only tried one call, one time, and then they cancelled the entire order! We have called multiple times and continue to get the same answerWe will be refunded in a couple days, but no refund ever comes! I just tried customer service again before writing this, was transferred times on hold on hold on hold, then hung up on when I said the reason for calling was to get my money back! What else can I do?! We will never ever use this company againIt has been a nightm
I bought a new computer in Sept and it no longer will workI called Dell and found out this computer has only enough space for operating system and I wouldn't be able to do anything with itIt won't go on the internet for longer than a few minutes and it crashes, can't do email or surf netI am a disabled y/o and I know nothing about computers but I had this one only has a life expectancy of a few monthsI called tech support but I had a hard time understanding what they saidOne reason, I do not understand computer lingo and other reason, both people I talked to were real nice but accents so heavy I could only understand a few wordsOne guy put me on hold to go look something up and after being on hold a few minutes Dell disconnected the lineSo now I have to throw away the computer even though it is only months oldDell sold me a bogus computer