In I purchased an All-in-One desktop, model XPS 2720, from DellThat product was top of the line of its category, with a cost over $2,200, plus other software and accessories related to this product Recently the computer started to signal a potential hard disk writing failure and in fact the system crashed at the beginning of the last week; after a long, but usual, routine, the system restored itself to the original factory configuration I did contact Dell asking to send a technician to replace the hard disk; they agreed but, correctly, asked me to run a startup diagnostic to evaluate other potential failures The diagnostic in fact reported a non-correct response by the CPU fan, which is responsible of keeping the processor in the right temperature range I agreed also to replace the fan; the budget for this intervention was announced to be $plus taxes, an amount totally reasonable Unfortunately, before accepting the repair order, Dell operator checked the part avail
I am an extremely unhappy customer right now I purchased an Inspiron THREE WEEKS AGO I normally steered clear of Dell, but was despirate as my Toshiba was dying I need it for work I work on my computer EVERY DAY At the end of the day, Office Depot had a Dell in stock I purchased it Now I wish I had stuck to my guns and waited until another brand was available Almost out of the box I started having issues First a vertical white line appeared on the screen I did not immediately call Dell as I was under deadline to finish a project Then today when I turned it on, nothing - No lights, No screen, No fan, No Hard drive - nothing I was forced to call support After two infuriating hours, I was told that the only recourse was to send the computer back to Dell for repairs NO - it has customer's personal financial data on it There has to be another solution - a locally approved repair shop Send me the parts and I will have them put in NO you don't want to do that
The Dell website advertised a $discount on purchases of a Dell Inspiron computer if you paid for it with a Dell Financial Services accountI opened this account and bought an Inspiron computer on Nov 30, When I got the statement from Dell Financial Services, the discount was not applied to my billI called Dell and Dell financial and was given a story that somehow I did not qualify for the discountI also wrote Dell Financial and they said it was a Dell Inc problem and they had referred the issue to Dell IncI again called Dell Inc and they refused to give me the discountNow they say it is too late to get the discount
I've ordered DELL laptop online on 3/9/16, order # [redacted] It was left by FEDEX at my front door on 3/17/and was stolenI've contacted DELL on 3/22/and was instructed to submit a police report for consideration of replacement for missing laptop After that, I went through Chat sessions with DELL agentsThey gave me a Service Request # [redacted] On 3/I was told that exchange was approved and order will be shipped in 24-hoursOn 4/the same promise was repeatedOn 4/8, 4/12, 4/the same promises were repeatedI've called Customer Care on 4/13, they gave me another record # [redacted] with a promise to contact me in 24-hoursThe last call I've made on 4/and got a promise to receive a response by the end of the day, which did not happenI've sent e-mails to DELL unresolved issues, who are supposed to answer in one day, never got any responses I do not understand why DELL is instructing it's employees to deliberately mislead their customers
On or about June 11th and for several days Dell advertised in the local paper that if you purchased a Dell computer they would give you a Panasonic TV for free I purchased the computer from Dell and they sent me the TV but charged me for the TV anyway I contacted Dell and discussed the issue One of their representatives even told me "they never give anything for free." Finally, I was transferred to someone who told me they would refund the $195, but I would need to pay the tax They never refunded me the $
I purchased the a Dell Inspiron gaming about and a half weeks ago through Dell's websiteWhere do I start, I was lied to about times by different agents, when I made the purchase I asked about times and made sure this laptop will be received before weeks and in time for my gaming event and offered to pay if they can expedite it to me but I was told it's going to be for free and I don't have to worryIt's been days and still no laptop, everytime I call the agents either hang up on me or give me different lies (missing parts, we don't expedite, purolator fault)I spoke to managers and they were both as incompetent as the customer service agents and all they kept saying is i'm sorry without offering any help or solutionI work in a bank who deals with Dell and i'm sure as hell letting my team and everyone know to never purchase from then ever again, this is the first time I purchase from Dell and definitely the last time
I ordered TWO computers from Dell in the last few months I've Also ordered TWO subscriptions for Microsoft Office Upon installing one computer we realized that Microsoft office DOES NOT comply with the Software we use, and we need to downgrade back to Microsoft (which we is licensed on both original computers being replaced) As we haven't used the TWO subscriptions, we were assured a full refund for the TWO copies (order #'s [redacted] [3/2/16] / [redacted] [11/30/15] I have followed up with DELL "OVER 31" times on THIS matter and to no avail! As of today I have clocked over hours just being on the phone Several times they claimed that they DID refund me the money into my MasterCard Account in April '16, to which I responded that I didn't show up at all I once uploaded my bank statement to a rep proving no credit was recorded by Dell, and I also offered so several times to other reps Many other repsclaimed that I need to go through a verification process
Delivered to wrong addressThe customer service rep promised to have package delivered to me at the address at which I am currently located, but that request was not fulfilled Also, the sales rep promised the device I purchased had a feature which it does not haveThe product is not as advertised, and I want a refund now The device does not feature user-replacable RAM, which was the feature the sales rep promised to me over the phoneThis is misinformation and was an essential feature which I needed in a computerAs a result, I do not want this machine
Received a broken TV Sent the item in for a return, it was received 1/and I was told the refund would take up to business days It is now 2/and I'm being told they will "expedite" my refund and have it to me in 5-business days Unfortunately, I also had to call and complain to have my promotional gift card "expedited" after their day delivery wasn't met It seems Dell follows through on nothing without a lengthy wait to call in to customer support Taking twice the promosed delivery is NOT "expedited"
I called dell on friday march 3rd at 4:41pm, I spoke to a indian gentlemen regarding a purchase I made at best buy on feb 23rdI advised him I spent dollars on a gaming computer and I got a basic keyboard and mouseAfter talking for awhile he stated that since I was a new customer that he I would be able to choose a keyboard that I wantedHe advised me since the keyboard I wanted was over the amount that he can approve that he said he has to ask one of his managers for approvalHe came back and stated that his manager approved it and I gave him all of my personal information and he stated that I will get a confirmation number within 3-minutesWell I never got it and I called today and everyone was very rude and I was hung up on over times and kept getting transferredI advised im sure all calls are recorded and that they should listen to the recording and the one supervisor said I was wasting his time and he hung up on me
I purchased a dell computer and within the year warranty began having problems where the sound would intermittently stop working and sometimes it would not power down when shutting the computer off I contacted dell to address the issue, after several 2+ hour calls, I was asked to check and update drivers, and then reinstall the operating system, and then check the drivers again and reinstall the operating system again The operating system has been reinstalled times now, requiring me to spend numerous hours reinstalling my software and copying my files after that, they sent out a in-person technician to replace parts This still didn't fix the issue, they then had me ship the computer to their service depot, and the same parts that were replaced were replaced again Dell informed me that the computer was repaired and thruoghly tested to ensure it was repairedStraight out of the box the performace issues persisted during this maservice, the computer got scratched, d
I purchased a Inspiron 15 3000 series computer on 08/21/2016. I paid: Subtotal: $329.99 Order Level Promotion: -$6.60 Shipping & Handling: $0.00 Sales Tax: $17.78 Total Amount: $341.17 At this point I have called spoke with and emailed technical support starting October , about issues with the computer starting mid September. The computer that I was sent is unsatisfactory, It is constantly freezing on me while working or browsing on the internet. There has never been a time where the computer felt warm to the touch on the top of the keyboard or underneath when this issue occurs. I did not document every time this issue occurred however after talking with several customer service agents and with technical support I kept track. My Computer froze: 10/26/2016 at 7:47 Pm 10/27/2016 at 8:11 Am while I was on eBay 10/27/2016 at 8:12 Am as I was attempting to log into my computer after it froze. 11/4/2016 at 2:10 Pm while I was listening to music on Pandora. 11/12
Purchased a laptop from Dell on March 16thInitial unit was dead within hoursReturned, fixed and died immediately again upon receiptDell refused to issue refund and sent a new unit THREE WEEKS later which arrived on July 3rd and is now showing multiple issuesI asked for a refund and they refused, again, despite not having a working unit from March 16th until July 3rd with the new unit also being defective and showing Blue screen errors and missing files randomlyThey refuse to work with me on this when I have not yet had a working system since ordering this on May 16th, more than weeks priorThis is unacceptable business practices Original order ID: [redacted] Customer #: [redacted] Service Tag (original): [redacted] Updated tag: [redacted] Again, they lied and said I couldn't return this originally then didn't tell me it would take another weeks for a replacement unit that still doesn't function
Dell has a know system based issue with the dell XPS model where when you turn turn down the brightness the monitor starts to flicker I have spoke to multiple technical support people and none of them have been able to resolve the issue However the most recent one I have spoke to, stated it is a know issue, and they are hoping to fix itHowever I need to keep the screen dimmed, but doing so causes the screen to constantly flicker I told them this, and tried to return the product (as it has been having this issue from the first day I bought it), however they are refusing to allow a return because "its out of the day period"The reason it is out of the day period, is because technical support has spent multiple weeks trying to fix it, replace, and and repair it with no improvement So when they were unable to do so, I than told them I would like to return it as the product is defective and not what I paid for However they still say they cannot accept a return and cann
I had a fan noise problem with my Dell laptop which has premium supportI have complained Dell regarding this and they have sent technician to fix the problembut technician has created new problems and I had to send my laptop to Dell service center in TexasIt is been around weeks and I'm not getting the laptopThey are saying that the laptop is missing and investigating with back end team As I have to work from my personal laptop and it is been more than weeks, my job is in trouble and it is leading to lot of mental tension for meNo one from Customer support is bothered about it and no ETA for giving the resolution
Bought [redacted] amirrorless camera on Dec30th with delivery date of Jan 15th This has been pushed to Mar 30th in the beginning of January When I checked with an employee at Dell, he said it will be shipped before or on 15th Jan This did not happen so I contacted again on 15th and they told me to wait till 17thOn 17th, I got a response that they had to blame [redacted] and told me to continue waiting for 2-business daysEach time I contact customer service, they do not have definitive date, but to wait always 2-days for updateNo apology was given till Weekn of Jan 22nd - until then it was just blaming on ***Currently got another answer saying wait 2-business days for updates with no definitive shipping dateNothing they can do about the orderI want to make it clear that I paid Dell, not ***
I have never in my life had a worse or more misleading experience with a business I ordered a laptop from Dell on 11/ I never received the laptop and my refund has been put on hold I have contacted Dell Customer Support multiple times, and each time I have received a different instruction I have been instructed to contact FedEx, the shipper, who told me the laptop was delivered and then returned back to Dell I have been instructed to file a police report for theft, which I did, and that the matter would be investigated Most recently, I was told the refund that was being processed for my order had been placed on hold by Dell's verification department, and that I had to contact the verification department to resolve the issue The verification department told me that the refund was not placed on hold by them, and that I had to contact the customer care department I have documentation of my interactions with Dell for all of these occasions (I called, emailed, chatted with
June 2ndUsed my computer that worked flawlessly before going to work. No problems. Came home from work couldn39t get online. The computer was showing a connection but not letting me get online and showing it was in airplane mode. Even though the computer was not in warranty I called Dell to see how to shut off the airplane mode and get back online. The dell rep was given all service tag info and noticed it was not in warranty but still trouble shot it. After a-couple of hours the dell tech had me deleting files and going back to prior updates. This advice service that I was directly given by Dell made my computer blue screen. Wrecked it and took all my important documents with it. Other than the airplane mode matter... there was NOTHING wrong with my computer. Worked flawlessly until Dell39s tech wrecked it. While the tech was on the phone I hooked up another computer 39that is never hooked up to the internet39 and it showed the same thing 39being in
Customer service personnel are sticking to script rather than solving customer problem
In I purchased an All-in-One desktop, model XPS 2720, from DellThat product was top of the line of its category, with a cost over $2,200, plus other software and accessories related to this product Recently the computer started to signal a potential hard disk writing failure and in fact the system crashed at the beginning of the last week; after a long, but usual, routine, the system restored itself to the original factory configuration I did contact Dell asking to send a technician to replace the hard disk; they agreed but, correctly, asked me to run a startup diagnostic to evaluate other potential failures The diagnostic in fact reported a non-correct response by the CPU fan, which is responsible of keeping the processor in the right temperature range I agreed also to replace the fan; the budget for this intervention was announced to be $plus taxes, an amount totally reasonable Unfortunately, before accepting the repair order, Dell operator checked the part avail
I am an extremely unhappy customer right now I purchased an Inspiron THREE WEEKS AGO I normally steered clear of Dell, but was despirate as my Toshiba was dying I need it for work I work on my computer EVERY DAY At the end of the day, Office Depot had a Dell in stock I purchased it Now I wish I had stuck to my guns and waited until another brand was available Almost out of the box I started having issues First a vertical white line appeared on the screen I did not immediately call Dell as I was under deadline to finish a project Then today when I turned it on, nothing - No lights, No screen, No fan, No Hard drive - nothing I was forced to call support After two infuriating hours, I was told that the only recourse was to send the computer back to Dell for repairs NO - it has customer's personal financial data on it There has to be another solution - a locally approved repair shop Send me the parts and I will have them put in NO you don't want to do that
The Dell website advertised a $discount on purchases of a Dell Inspiron computer if you paid for it with a Dell Financial Services accountI opened this account and bought an Inspiron computer on Nov 30, When I got the statement from Dell Financial Services, the discount was not applied to my billI called Dell and Dell financial and was given a story that somehow I did not qualify for the discountI also wrote Dell Financial and they said it was a Dell Inc problem and they had referred the issue to Dell IncI again called Dell Inc and they refused to give me the discountNow they say it is too late to get the discount
I've ordered DELL laptop online on 3/9/16, order # [redacted] It was left by FEDEX at my front door on 3/17/and was stolenI've contacted DELL on 3/22/and was instructed to submit a police report for consideration of replacement for missing laptop After that, I went through Chat sessions with DELL agentsThey gave me a Service Request # [redacted] On 3/I was told that exchange was approved and order will be shipped in 24-hoursOn 4/the same promise was repeatedOn 4/8, 4/12, 4/the same promises were repeatedI've called Customer Care on 4/13, they gave me another record # [redacted] with a promise to contact me in 24-hoursThe last call I've made on 4/and got a promise to receive a response by the end of the day, which did not happenI've sent e-mails to DELL unresolved issues, who are supposed to answer in one day, never got any responses I do not understand why DELL is instructing it's employees to deliberately mislead their customers
On or about June 11th and for several days Dell advertised in the local paper that if you purchased a Dell computer they would give you a Panasonic TV for free I purchased the computer from Dell and they sent me the TV but charged me for the TV anyway I contacted Dell and discussed the issue One of their representatives even told me "they never give anything for free." Finally, I was transferred to someone who told me they would refund the $195, but I would need to pay the tax They never refunded me the $
I purchased the a Dell Inspiron gaming about and a half weeks ago through Dell's websiteWhere do I start, I was lied to about times by different agents, when I made the purchase I asked about times and made sure this laptop will be received before weeks and in time for my gaming event and offered to pay if they can expedite it to me but I was told it's going to be for free and I don't have to worryIt's been days and still no laptop, everytime I call the agents either hang up on me or give me different lies (missing parts, we don't expedite, purolator fault)I spoke to managers and they were both as incompetent as the customer service agents and all they kept saying is i'm sorry without offering any help or solutionI work in a bank who deals with Dell and i'm sure as hell letting my team and everyone know to never purchase from then ever again, this is the first time I purchase from Dell and definitely the last time
I ordered TWO computers from Dell in the last few months I've Also ordered TWO subscriptions for Microsoft Office Upon installing one computer we realized that Microsoft office DOES NOT comply with the Software we use, and we need to downgrade back to Microsoft (which we is licensed on both original computers being replaced) As we haven't used the TWO subscriptions, we were assured a full refund for the TWO copies (order #'s [redacted] [3/2/16] / [redacted] [11/30/15] I have followed up with DELL "OVER 31" times on THIS matter and to no avail! As of today I have clocked over hours just being on the phone Several times they claimed that they DID refund me the money into my MasterCard Account in April '16, to which I responded that I didn't show up at all I once uploaded my bank statement to a rep proving no credit was recorded by Dell, and I also offered so several times to other reps Many other repsclaimed that I need to go through a verification process
Delivered to wrong addressThe customer service rep promised to have package delivered to me at the address at which I am currently located, but that request was not fulfilled Also, the sales rep promised the device I purchased had a feature which it does not haveThe product is not as advertised, and I want a refund now The device does not feature user-replacable RAM, which was the feature the sales rep promised to me over the phoneThis is misinformation and was an essential feature which I needed in a computerAs a result, I do not want this machine
Returned item/order in July Sales agreement between Dell & myself is they have days to refund from return date Been days No refund received
Received a broken TV Sent the item in for a return, it was received 1/and I was told the refund would take up to business days It is now 2/and I'm being told they will "expedite" my refund and have it to me in 5-business days Unfortunately, I also had to call and complain to have my promotional gift card "expedited" after their day delivery wasn't met It seems Dell follows through on nothing without a lengthy wait to call in to customer support Taking twice the promosed delivery is NOT "expedited"
I called dell on friday march 3rd at 4:41pm, I spoke to a indian gentlemen regarding a purchase I made at best buy on feb 23rdI advised him I spent dollars on a gaming computer and I got a basic keyboard and mouseAfter talking for awhile he stated that since I was a new customer that he I would be able to choose a keyboard that I wantedHe advised me since the keyboard I wanted was over the amount that he can approve that he said he has to ask one of his managers for approvalHe came back and stated that his manager approved it and I gave him all of my personal information and he stated that I will get a confirmation number within 3-minutesWell I never got it and I called today and everyone was very rude and I was hung up on over times and kept getting transferredI advised im sure all calls are recorded and that they should listen to the recording and the one supervisor said I was wasting his time and he hung up on me
I purchased a dell computer and within the year warranty began having problems where the sound would intermittently stop working and sometimes it would not power down when shutting the computer off I contacted dell to address the issue, after several 2+ hour calls, I was asked to check and update drivers, and then reinstall the operating system, and then check the drivers again and reinstall the operating system again The operating system has been reinstalled times now, requiring me to spend numerous hours reinstalling my software and copying my files after that, they sent out a in-person technician to replace parts This still didn't fix the issue, they then had me ship the computer to their service depot, and the same parts that were replaced were replaced again Dell informed me that the computer was repaired and thruoghly tested to ensure it was repairedStraight out of the box the performace issues persisted during this maservice, the computer got scratched, d
I purchased a Inspiron 15 3000 series computer on 08/21/2016. I paid: Subtotal: $329.99 Order Level Promotion: -$6.60 Shipping & Handling: $0.00 Sales Tax: $17.78 Total Amount: $341.17 At this point I have called spoke with and emailed technical support starting October , about issues with the computer starting mid September. The computer that I was sent is unsatisfactory, It is constantly freezing on me while working or browsing on the internet. There has never been a time where the computer felt warm to the touch on the top of the keyboard or underneath when this issue occurs. I did not document every time this issue occurred however after talking with several customer service agents and with technical support I kept track. My Computer froze: 10/26/2016 at 7:47 Pm 10/27/2016 at 8:11 Am while I was on eBay 10/27/2016 at 8:12 Am as I was attempting to log into my computer after it froze. 11/4/2016 at 2:10 Pm while I was listening to music on Pandora. 11/12
Purchased a laptop from Dell on March 16thInitial unit was dead within hoursReturned, fixed and died immediately again upon receiptDell refused to issue refund and sent a new unit THREE WEEKS later which arrived on July 3rd and is now showing multiple issuesI asked for a refund and they refused, again, despite not having a working unit from March 16th until July 3rd with the new unit also being defective and showing Blue screen errors and missing files randomlyThey refuse to work with me on this when I have not yet had a working system since ordering this on May 16th, more than weeks priorThis is unacceptable business practices Original order ID: [redacted] Customer #: [redacted] Service Tag (original): [redacted] Updated tag: [redacted] Again, they lied and said I couldn't return this originally then didn't tell me it would take another weeks for a replacement unit that still doesn't function
Dell has a know system based issue with the dell XPS model where when you turn turn down the brightness the monitor starts to flicker I have spoke to multiple technical support people and none of them have been able to resolve the issue However the most recent one I have spoke to, stated it is a know issue, and they are hoping to fix itHowever I need to keep the screen dimmed, but doing so causes the screen to constantly flicker I told them this, and tried to return the product (as it has been having this issue from the first day I bought it), however they are refusing to allow a return because "its out of the day period"The reason it is out of the day period, is because technical support has spent multiple weeks trying to fix it, replace, and and repair it with no improvement So when they were unable to do so, I than told them I would like to return it as the product is defective and not what I paid for However they still say they cannot accept a return and cann
I had a fan noise problem with my Dell laptop which has premium supportI have complained Dell regarding this and they have sent technician to fix the problembut technician has created new problems and I had to send my laptop to Dell service center in TexasIt is been around weeks and I'm not getting the laptopThey are saying that the laptop is missing and investigating with back end team As I have to work from my personal laptop and it is been more than weeks, my job is in trouble and it is leading to lot of mental tension for meNo one from Customer support is bothered about it and no ETA for giving the resolution
Bought [redacted] amirrorless camera on Dec30th with delivery date of Jan 15th This has been pushed to Mar 30th in the beginning of January When I checked with an employee at Dell, he said it will be shipped before or on 15th Jan This did not happen so I contacted again on 15th and they told me to wait till 17thOn 17th, I got a response that they had to blame [redacted] and told me to continue waiting for 2-business daysEach time I contact customer service, they do not have definitive date, but to wait always 2-days for updateNo apology was given till Weekn of Jan 22nd - until then it was just blaming on ***Currently got another answer saying wait 2-business days for updates with no definitive shipping dateNothing they can do about the orderI want to make it clear that I paid Dell, not ***
I have never in my life had a worse or more misleading experience with a business I ordered a laptop from Dell on 11/ I never received the laptop and my refund has been put on hold I have contacted Dell Customer Support multiple times, and each time I have received a different instruction I have been instructed to contact FedEx, the shipper, who told me the laptop was delivered and then returned back to Dell I have been instructed to file a police report for theft, which I did, and that the matter would be investigated Most recently, I was told the refund that was being processed for my order had been placed on hold by Dell's verification department, and that I had to contact the verification department to resolve the issue The verification department told me that the refund was not placed on hold by them, and that I had to contact the customer care department I have documentation of my interactions with Dell for all of these occasions (I called, emailed, chatted with
June 2ndUsed my computer that worked flawlessly before going to work. No problems. Came home from work couldn39t get online. The computer was showing a connection but not letting me get online and showing it was in airplane mode. Even though the computer was not in warranty I called Dell to see how to shut off the airplane mode and get back online. The dell rep was given all service tag info and noticed it was not in warranty but still trouble shot it. After a-couple of hours the dell tech had me deleting files and going back to prior updates. This advice service that I was directly given by Dell made my computer blue screen. Wrecked it and took all my important documents with it. Other than the airplane mode matter... there was NOTHING wrong with my computer. Worked flawlessly until Dell39s tech wrecked it. While the tech was on the phone I hooked up another computer 39that is never hooked up to the internet39 and it showed the same thing 39being in