Im having trouble getting adequate technical support for my brand new computer from DellIt was not working properly from almost day I tried to do some troubleshooting on my own at first as suggested by Dell support but nothing seemed to workFinally I called Dell tech support backAfter over weeks emails and over hours on phone hours by remote access by Dell doing everything they suggested I do to see what was causing the problem nothing really workedBy the time we were done I was back to factory default settings and still saw very little improvementI was told that was the best they could doI no longer had any of my Microsoft programs Word Excel PowerPoint etcon my computer.I then emailed a notice to Dell that if I couldnt get some kind of satisfactory answer to this problem I would be filing complaints with Consumer Protection and Revdex.comThey then came back with another suggestionThis time I was supposed to completely ref
Look at this timeline: 3/11/purchased new Inspiron 15, series laptop from the local Best Buy for FULL PRICE 3/30/Started having issues with laptop being very slow on start up and not behaving correctly (days since purchase), I contacted Best Buy who passed me on to Dell as it was a manufacturer warranty issue I called Dell and was issued First Service Request issued and was promised a replacement of a new, never owned laptop 4/18/the replacement arrived at my home (I now suspect this replacement was refurbished item, as Dell is now obsessed with replacing it with a refurbished laptop) 5/18/(days since arrival) the replacement laptop had a Dell update and then crashed and never turned on again, I contacted Dell and was issued Service Request # 5/27/After many hours talking and emailing with Dell I was sent a box to ship laptop #back to Dell for repair 6/3/the "repaired" laptop was shipped back to me (I was told the Magic Board was replaced) 6/6/
We purchased a new VRTX SAN and blade server system and within a little over a year we had major failuresThe 2nd failure was due to Dell sent defective parts that failed and wouldn't compensate us for the issueThe second failure was less than months and happened on year end of causing significant disruption with our whole organization
I bought a alienware rgtx laptop during the black friday sale on 11/I recieved it on december 6th and ive been having nothing but issues with itMy SSD randomly disappears/gets corrupted (when I boot windows needs to fix it 25% of the time)The bottom bezel arrived disconnected from the screen and refuses to stay attachedEvery week since then ive had to push it back into place because the glue refuses to hold itIf I close the lid and awake the computer from sleep then play a game the fans refuse to rev upThey just get stuck at the low RPM's no matter what the temps are causing it to hit the thermal limt and shut offLast but not least it showed up with 25C+ core differentialsI launched a game for the first time played for a total of minutes before it just completely shut off from overheating So I called to get a replacement unit since I was still in the day exchange period and was accepted after confirming all my issues with technical supportThat was on
I ordered a laptop last Monday, on cyber Monday online over the chat on Dell.comI was asking about certain different products on the chat and the rep was helping me choose a laptopI ordered a laptop and the rep on the chat gave me an extra 2% discount in order to complete the orderHe then told me that I can pay over the chat and asked me all my personal information in order to process the order and apply the 2% discountThe rep sent me a secured form asking for me to provide my credit card information and I promptly submitted the information as requestedThe rep advised me that the order was complete and the total was around $included everythingHe asked for my email which I provided," [redacted] @yahoo.com," and he told me that I would receive the order ticket including the confirmation through my emailThis was about days ago and I still have no received the product that I purchased or the order number / confirmation in my emailI contacted your customer service depa
On Friday April 8,2016, I placed an order for two San Disk Extreme - USB flash drive - GB - USB Since I needed the above mentioned order in a hurry, I wanted my items shipped Over Night Fdelivery My items were be delivered On Monday April 8, before PM MDTNOTE: THIS DID NOT OCCUR! Dell Order ID: [redacted] Cr: [redacted] Order Number: [redacted] Order Date: April 8, On Saturday April 9, I was emailed a shipping confirmation, with FTracking Number: [redacted] *** When I checked Ftracking ,it only indicated a labelMy order was NEVER Picked UP! I have made futile attempts to call Dell Customer service in Asian call centers to resolve this matter, numerous times! I can not wait another week for my order, I have files to download this week! The bottom line is :As of Tuesday April 12, , There has been no activity on my order I have made other arrangements with another vendorI want a Full Refund
During a sales call I was told by two different reps that I would recieve "Dell advantage Rewards" I specifically asked how long it would take to get the rewards and was told "It usually takes 7-days After I placed the order for the $laptop and received it a month later I still have not received my rewards I was planning on using those rewards and the quote for my other laptop is about to expire I contacted Dell and was told that the rewards were pending and can take up to days after I received the item to receive the rewardsI was not told that when I placed the order on Jan 2nd It was a key sales reason to buy the laptop as I was going use the rewards to buy another Dell product Both sales reps used my needs of getting the 2nd laptop fast as a way to talk me in to the sale Plus the laptop I bought took days to arriveI was told it was days from the time I ordered the system till I would receive the rewardsIts been days
In August I purchased a 2-Laptop through Dell and using my company pricing Cr is [redacted] I purchased of these laptops for my childrenRecently, my oldest child informed me of her dissatisfaction with the productI called dell on 9/15/to see about exchanging the product The first person I spoke with I had a very hard time understanding and he was talking about the invoice dateI asked to speak with a Supervisor and he quickly hung up on me I called back and asked to speak with a Supervisor again and I was eventually given [redacted] (Employee #***)We spoke and she said that I would not be able to exchange the product since I was out of the days, because the product showed being shipped on Aug 10thI explained that I didn't get the product until Aug 15th She said that it didn't matterI asked to speak to her supervisor and she very sarcastically said, "no." I asked why I couldn't speak to someone else and she just said that she wasn't going t
After purchasing a top of the line business computer, I found it did not work properly I spent weeks trying to trouble shoot with very ntechnical reps who could not resolve the issue The warranty I purchased covered in house tech support if the issue could not be resolved remotely I was continually this portion of the agreement and had to hire my own Dell certified technician who found the initial loading of drivers and software was erroneous - the image from the factory by Dell employees prior to receiving my machine was defectiveI sent a letter to Michael Dell, spoke with several "mgmt" personnel who didn't follow through with getting back to me and continually sent me emails that they were going to close my file They refused to reimburse me for the $fee I had to pay to have a technician come out and fix the issue (none of the Dell technicians had a clue what was wrong) despite the warranty guaranty of in house support This is my last Dell computer and since they are dishonest on their warranty policy (I even sent it to them direct from their own website), and their technical support employees can only "read the manual"
I have purchased three Dell computersMy laptop just went out of warrantyDell has an update program similar to Windows updateIn early June a Dell update left my computer without its Windows operating system by replacing it with "Windows Essentials 2012"In process of using Dell support to restore my computer it also was "unable" to restore my data at the same time it was supposed to be able to restore my system settingsI called and complained about my operating system being sabotaged by Dell updates and was told that because my computer was out of warranty I would have to pay $to have it restoredI said I only wanted the operating system restored because I had most of the files on my badriveI was sold a Windows restore disk for $In attempting to use the restore disk I found that the factory Windows software I paid for was not on the disk at allThe disk merely restored "Windows Essentials 2012" which has none of the accessories and very few of th
Purchased new PC for new officeAll computers have completely stopped workingDell has been working on fixing but same issues keep happeningThe computers have had the motherboards replaced, hard drive replaced, wireless cards and antenna replacedStill unable to fixThe product keeps failing and has cost the company a lot of time and moneyDell has not been helpful trying to let us return the broken productsSpoke with multiple reps saying it is outside the return policy even though issues started within days.Only option is to fix it and then when Dell is unable to get it to work we have to wait and wait for new partsOur new business can no longer work like this and I've spoken to Dell about returning all the computers but they keep saying we're out of our day windowWe gave them multiple chances to fix the issueBut months later is it still not resolved
My dell laptop has an issue with hard drive and trying to return back for warranty repairs from Dell computerI called and service tech have determined there was an issue with hard drive and they were going to send return shipping box to meI have waited two weeks and nothing from Dell Computer cameI called them up and asked what happen?Service tech said they were very sorry that this happen and they were going to send another return shipping boxOne week passed by and nothing from Dell ComputersI called again to resolve this matter and this time they determined whatever reasons, they could not send shipping box, so the have asked me to put my laptop in shipping box then they will have FedEx pick up from my business locationAnother week has passed by and of course that pick up never happenIt takes about mins to get to a Dell service tech and trying to explain the situation and trying to compromise is needs to be doneI do not want to deal with this for months, not so
The Dell costumer service shipped my laptop to an error destination and person two weeks ago, and they still cannot give me a more detailed information of my laptopThe most important thing is, they tell me they will send my laptop back without any re-examinationThat means I may cost extra money and wait again if my laptop have extra damage caused by othersIt's been six weeks since I sent it to repairand I cannot get any information of my item
I purchased an 'XPS Base' Dell computer on August 25, @ months after purchase, the computer crashed due to the hard driveDell sent a new hard drive which I had to install With my purchase, it included 'Windows 8'...however, 'Windows 10' was installedThe computer does not work properly as I am forced to shut the computer down multiple times through out the day every day causing me to loose important dataThis has become a complete frustration and I believe the malfunctioning is due to the hard drive as well as the software that was added by Dell I contacted Dell by phone in May and asked if I could down grade to windows and I was told that was impossibleI also explained about the complications I was havingDell was not helpful at all and offered no solutions to my problem I then emailed Dell on June 1, and again explained the complications and requested either a replacement of equal value with 'Windows 7' or a refundI received an automatic em
Several years back I purchased a computer from Dell They shipped it to my home address; but when I received the product, it was not what I wanted I called Dell to state that I was returning the product for a refund, which I did However, Dell never credited my account for the returned computer I tried numerous times to call Dell to discuss that they still owed my account a credit I was told on at least two occasions that a supervisor would return my call; which NEVER happened On the other occasions that I called, the person I spoke with did not speak clear English and there was a major language barrier When I asked to speak with someone who spoke English, I was hung up on This happened at least 4-different occasions Dell eventually sent me to collections almost $4,FOR A COMPUTER I HAD FOR ONE DAY! I have tried to contact Dell again and they will not even discuss the account with me, they just direct me to the collection agency The collection agency said th
On March 8, at 6:pm, I purchased a Dell Laptop Inspiron Series for a special advertised price of $650.00, plus $tax, total $the laptop had a special sale price with $savingsThe order was placed and I received Dell Purchase ID: [redacted] On the same date at 10:pm, I received an order confirmation email, and received the order no [redacted] I thought everything was well until I received a third email on March 9, at 8:pm stating that my order was cancelled, and if I thought this was an error, to call ###-###-#### I did call that night and Dell representatives, after trying to explain what happened and sending me to numerous departments, told me to reorder it onlive or to call the sales and place a new order The department was closed so I made the calls on the morning of March 10, 2016, looking to get my laptop reorder under the same advertise pricing I started a series of calls with Customer Service, ***, Customer Call, ***
I purchased an Alienware Computer from Dell in May - It has some type of hardware issue (it will freeze for minutes at a time) I called Dell Support to perform a remote diagnostic & schedule a technician to come to my house to solve the issueAfter spending an hour and twenty minutes on the phone with them I was told that their remote diagnostic did not find an issue so they would be unable to send a technician to help me This was a $2,computer and I paid an extra $for premium support which clearly states on their website , that if they are unable to resolve the issue remotely that they will send out a tech [redacted] "Expert help is yoursAny hourAny day Count on real-fast, real-time, real-person support 24xWith Dell Premium Support, our experts will actually contact you if they detect an issueSupportAssist [redacted] technology allows our dedicated team of experts to resolve issues qui
I order a lap top It was due to be delivered on May the lap top was never delivered It was lost in a truck fire per Fed Ex The claims adjuster for Fedex claims thta Dell has all of the information Dell, as of June 8th, refuses toissue a credit back to my Dell Preferred credit card the claim number is [redacted] Every time I call to inquire, thier stnadard answe ris to hours
I ordered a computer10/10/order number [redacted] An Inspiron In less than hours I had to reload the operating system timesI contacted Dell they said I'm glad to inform you that the system replacement we booked for you, has been approvedSince it was a weekend, we haven't received further updates regarding this yetWe will get back to you with an update, as soon we have one That was the 21'st Today I got tired of waiting so I askedhere is there response have reviewed the case and this has been forwarded to my managerI see the exchange has been canceled for nowWe are looking for the best available optionI will keep you updated at the earliest I said "Canceled! I've been waiting to hear something! I think it's time to go public" Here's their response I do understand your concernsAs the exchange was canceled due to unforeseen circumstance, we can rebook the exchange againHowever, this will take some time, due to the part av
Customer service is awful
Im having trouble getting adequate technical support for my brand new computer from DellIt was not working properly from almost day I tried to do some troubleshooting on my own at first as suggested by Dell support but nothing seemed to workFinally I called Dell tech support backAfter over weeks emails and over hours on phone hours by remote access by Dell doing everything they suggested I do to see what was causing the problem nothing really workedBy the time we were done I was back to factory default settings and still saw very little improvementI was told that was the best they could doI no longer had any of my Microsoft programs Word Excel PowerPoint etcon my computer.I then emailed a notice to Dell that if I couldnt get some kind of satisfactory answer to this problem I would be filing complaints with Consumer Protection and Revdex.comThey then came back with another suggestionThis time I was supposed to completely ref
Look at this timeline: 3/11/purchased new Inspiron 15, series laptop from the local Best Buy for FULL PRICE 3/30/Started having issues with laptop being very slow on start up and not behaving correctly (days since purchase), I contacted Best Buy who passed me on to Dell as it was a manufacturer warranty issue I called Dell and was issued First Service Request issued and was promised a replacement of a new, never owned laptop 4/18/the replacement arrived at my home (I now suspect this replacement was refurbished item, as Dell is now obsessed with replacing it with a refurbished laptop) 5/18/(days since arrival) the replacement laptop had a Dell update and then crashed and never turned on again, I contacted Dell and was issued Service Request # 5/27/After many hours talking and emailing with Dell I was sent a box to ship laptop #back to Dell for repair 6/3/the "repaired" laptop was shipped back to me (I was told the Magic Board was replaced) 6/6/
We purchased a new VRTX SAN and blade server system and within a little over a year we had major failuresThe 2nd failure was due to Dell sent defective parts that failed and wouldn't compensate us for the issueThe second failure was less than months and happened on year end of causing significant disruption with our whole organization
I bought a alienware rgtx laptop during the black friday sale on 11/I recieved it on december 6th and ive been having nothing but issues with itMy SSD randomly disappears/gets corrupted (when I boot windows needs to fix it 25% of the time)The bottom bezel arrived disconnected from the screen and refuses to stay attachedEvery week since then ive had to push it back into place because the glue refuses to hold itIf I close the lid and awake the computer from sleep then play a game the fans refuse to rev upThey just get stuck at the low RPM's no matter what the temps are causing it to hit the thermal limt and shut offLast but not least it showed up with 25C+ core differentialsI launched a game for the first time played for a total of minutes before it just completely shut off from overheating So I called to get a replacement unit since I was still in the day exchange period and was accepted after confirming all my issues with technical supportThat was on
I ordered a laptop last Monday, on cyber Monday online over the chat on Dell.comI was asking about certain different products on the chat and the rep was helping me choose a laptopI ordered a laptop and the rep on the chat gave me an extra 2% discount in order to complete the orderHe then told me that I can pay over the chat and asked me all my personal information in order to process the order and apply the 2% discountThe rep sent me a secured form asking for me to provide my credit card information and I promptly submitted the information as requestedThe rep advised me that the order was complete and the total was around $included everythingHe asked for my email which I provided," [redacted] @yahoo.com," and he told me that I would receive the order ticket including the confirmation through my emailThis was about days ago and I still have no received the product that I purchased or the order number / confirmation in my emailI contacted your customer service depa
On Friday April 8,2016, I placed an order for two San Disk Extreme - USB flash drive - GB - USB Since I needed the above mentioned order in a hurry, I wanted my items shipped Over Night Fdelivery My items were be delivered On Monday April 8, before PM MDTNOTE: THIS DID NOT OCCUR! Dell Order ID: [redacted] C
r: [redacted] Order Number: [redacted] Order Date: April 8, On Saturday April 9, I was emailed a shipping confirmation, with FTracking Number: [redacted] *** When I checked Ftracking ,it only indicated a labelMy order was NEVER Picked UP! I have made futile attempts to call Dell Customer service in Asian call centers to resolve this matter, numerous times! I can not wait another week for my order, I have files to download this week! The bottom line is :As of Tuesday April 12, , There has been no activity on my order I have made other arrangements with another vendorI want a Full Refund
During a sales call I was told by two different reps that I would recieve "Dell advantage Rewards" I specifically asked how long it would take to get the rewards and was told "It usually takes 7-days After I placed the order for the $laptop and received it a month later I still have not received my rewards I was planning on using those rewards and the quote for my other laptop is about to expire I contacted Dell and was told that the rewards were pending and can take up to days after I received the item to receive the rewardsI was not told that when I placed the order on Jan 2nd It was a key sales reason to buy the laptop as I was going use the rewards to buy another Dell product Both sales reps used my needs of getting the 2nd laptop fast as a way to talk me in to the sale Plus the laptop I bought took days to arriveI was told it was days from the time I ordered the system till I would receive the rewardsIts been days
In August I purchased a 2-Laptop through Dell and using my company pricing C
r is [redacted] I purchased of these laptops for my childrenRecently, my oldest child informed me of her dissatisfaction with the productI called dell on 9/15/to see about exchanging the product The first person I spoke with I had a very hard time understanding and he was talking about the invoice dateI asked to speak with a Supervisor and he quickly hung up on me I called back and asked to speak with a Supervisor again and I was eventually given [redacted] (Employee #***)We spoke and she said that I would not be able to exchange the product since I was out of the days, because the product showed being shipped on Aug 10thI explained that I didn't get the product until Aug 15th She said that it didn't matterI asked to speak to her supervisor and she very sarcastically said, "no." I asked why I couldn't speak to someone else and she just said that she wasn't going t
After purchasing a top of the line business computer, I found it did not work properly I spent weeks trying to trouble shoot with very ntechnical reps who could not resolve the issue The warranty I purchased covered in house tech support if the issue could not be resolved remotely I was continually this portion of the agreement and had to hire my own Dell certified technician who found the initial loading of drivers and software was erroneous - the image from the factory by Dell employees prior to receiving my machine was defectiveI sent a letter to Michael Dell, spoke with several "mgmt" personnel who didn't follow through with getting back to me and continually sent me emails that they were going to close my file They refused to reimburse me for the $fee I had to pay to have a technician come out and fix the issue (none of the Dell technicians had a clue what was wrong) despite the warranty guaranty of in house support This is my last Dell computer and since they are dishonest on their warranty policy (I even sent it to them direct from their own website), and their technical support employees can only "read the manual"
I have purchased three Dell computersMy laptop just went out of warrantyDell has an update program similar to Windows updateIn early June a Dell update left my computer without its Windows operating system by replacing it with "Windows Essentials 2012"In process of using Dell support to restore my computer it also was "unable" to restore my data at the same time it was supposed to be able to restore my system settingsI called and complained about my operating system being sabotaged by Dell updates and was told that because my computer was out of warranty I would have to pay $to have it restoredI said I only wanted the operating system restored because I had most of the files on my badriveI was sold a Windows restore disk for $In attempting to use the restore disk I found that the factory Windows software I paid for was not on the disk at allThe disk merely restored "Windows Essentials 2012" which has none of the accessories and very few of th
Purchased new PC for new officeAll computers have completely stopped workingDell has been working on fixing but same issues keep happeningThe computers have had the motherboards replaced, hard drive replaced, wireless cards and antenna replacedStill unable to fixThe product keeps failing and has cost the company a lot of time and moneyDell has not been helpful trying to let us return the broken productsSpoke with multiple reps saying it is outside the return policy even though issues started within days.Only option is to fix it and then when Dell is unable to get it to work we have to wait and wait for new partsOur new business can no longer work like this and I've spoken to Dell about returning all the computers but they keep saying we're out of our day windowWe gave them multiple chances to fix the issueBut months later is it still not resolved
My dell laptop has an issue with hard drive and trying to return back for warranty repairs from Dell computerI called and service tech have determined there was an issue with hard drive and they were going to send return shipping box to meI have waited two weeks and nothing from Dell Computer cameI called them up and asked what happen?Service tech said they were very sorry that this happen and they were going to send another return shipping boxOne week passed by and nothing from Dell ComputersI called again to resolve this matter and this time they determined whatever reasons, they could not send shipping box, so the have asked me to put my laptop in shipping box then they will have FedEx pick up from my business locationAnother week has passed by and of course that pick up never happenIt takes about mins to get to a Dell service tech and trying to explain the situation and trying to compromise is needs to be doneI do not want to deal with this for months, not so
The Dell costumer service shipped my laptop to an error destination and person two weeks ago, and they still cannot give me a more detailed information of my laptopThe most important thing is, they tell me they will send my laptop back without any re-examinationThat means I may cost extra money and wait again if my laptop have extra damage caused by othersIt's been six weeks since I sent it to repairand I cannot get any information of my item
I purchased an 'XPS Base' Dell computer on August 25, @ months after purchase, the computer crashed due to the hard driveDell sent a new hard drive which I had to install With my purchase, it included 'Windows 8'...however, 'Windows 10' was installedThe computer does not work properly as I am forced to shut the computer down multiple times through out the day every day causing me to loose important dataThis has become a complete frustration and I believe the malfunctioning is due to the hard drive as well as the software that was added by Dell I contacted Dell by phone in May and asked if I could down grade to windows and I was told that was impossibleI also explained about the complications I was havingDell was not helpful at all and offered no solutions to my problem I then emailed Dell on June 1, and again explained the complications and requested either a replacement of equal value with 'Windows 7' or a refundI received an automatic em
Several years back I purchased a computer from Dell They shipped it to my home address; but when I received the product, it was not what I wanted I called Dell to state that I was returning the product for a refund, which I did However, Dell never credited my account for the returned computer I tried numerous times to call Dell to discuss that they still owed my account a credit I was told on at least two occasions that a supervisor would return my call; which NEVER happened On the other occasions that I called, the person I spoke with did not speak clear English and there was a major language barrier When I asked to speak with someone who spoke English, I was hung up on This happened at least 4-different occasions Dell eventually sent me to collections almost $4,FOR A COMPUTER I HAD FOR ONE DAY! I have tried to contact Dell again and they will not even discuss the account with me, they just direct me to the collection agency The collection agency said th
On March 8, at 6:pm, I purchased a Dell Laptop Inspiron Series for a special advertised price of $650.00, plus $tax, total $the laptop had a special sale price with $savingsThe order was placed and I received Dell Purchase ID: [redacted] On the same date at 10:pm, I received an order confirmation email, and received the order no [redacted] I thought everything was well until I received a third email on March 9, at 8:pm stating that my order was cancelled, and if I thought this was an error, to call ###-###-#### I did call that night and Dell representatives, after trying to explain what happened and sending me to numerous departments, told me to reorder it onlive or to call the sales and place a new order The department was closed so I made the calls on the morning of March 10, 2016, looking to get my laptop reorder under the same advertise pricing I started a series of calls with Customer Service, ***, Customer Call, ***
I purchased an Alienware Computer from Dell in May - It has some type of hardware issue (it will freeze for minutes at a time) I called Dell Support to perform a remote diagnostic & schedule a technician to come to my house to solve the issueAfter spending an hour and twenty minutes on the phone with them I was told that their remote diagnostic did not find an issue so they would be unable to send a technician to help me This was a $2,computer and I paid an extra $for premium support which clearly states on their website , that if they are unable to resolve the issue remotely that they will send out a tech [redacted] "Expert help is yoursAny hourAny day Count on real-fast, real-time, real-person support 24xWith Dell Premium Support, our experts will actually contact you if they detect an issueSupportAssist [redacted] technology allows our dedicated team of experts to resolve issues qui
I order a lap top It was due to be delivered on May the lap top was never delivered It was lost in a truck fire per Fed Ex The claims adjuster for Fedex claims thta Dell has all of the information Dell, as of June 8th, refuses toissue a credit back to my Dell Preferred credit card the claim number is [redacted] Every time I call to inquire, thier stnadard answe ris to hours
I ordered a computer10/10/order number [redacted] An Inspiron In less than hours I had to reload the operating system timesI contacted Dell they said I'm glad to inform you that the system replacement we booked for you, has been approvedSince it was a weekend, we haven't received further updates regarding this yetWe will get back to you with an update, as soon we have one That was the 21'st Today I got tired of waiting so I askedhere is there response have reviewed the case and this has been forwarded to my managerI see the exchange has been canceled for nowWe are looking for the best available optionI will keep you updated at the earliest I said "Canceled! I've been waiting to hear something! I think it's time to go public" Here's their response I do understand your concernsAs the exchange was canceled due to unforeseen circumstance, we can rebook the exchange againHowever, this will take some time, due to the part av