I purchased a new Dell Inspiron computer on September 7, It all started out straight out of the box (September 8, 2016) I noticed that the system would go up to 100% CPU utilization when opening several browser windows (regardless of the type of browser) After a few weeks (October 3rd) , I called the Dell support line Initially, they refused to help me, offering me an “upgraded support package” for $ I was upset, and indicated that the system was performing poorly out of the box After a few more calls, they insisted that I reinstall the operating system I did that, although it resulted in about hours of downtime The problem persisted Next came numerous more calls and the diagnosis by Dell that the hard drive was “bad”, although the hard drive passed all diagnostic tests and I repeatedly told Dell support that the problem was NOT the hard drive Nevertheless, Dell was insistent that the hard drive be replaced On December 19th, the hard drive was rep
Ive enjoyed the products but the customer service was lacking especially of lateI was rewarded for buying a $gift card with a $rewards coupon that I used to buy more productsNot only did they never send that product, they refunded me without me knowing to my original gift card which conveniently expired just a couple weeks laterThen I had to go through six people just to figure out what happened and that there was nothing they would doSeems pretty low classPlease be wary when dealing with Dell.com
I ordered a computer and Dell has not shipped it by the date promised and has not cancelled my order as I requestedDell wrote: "I would like to inform you that as per our records there is an inventory shortage, which means the entire system is shortTo ensure fairness to all customers orders will not be expedited and will pull orders based on order position (FIFO-First In, First Out)." The US Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule ("Mail Order Rule") requires Dell to cancel a delayed order unless the customer consents to the delay I did not consent to the delay Therefore Dell must cancel the order and confirm to me in an email that the order is cancelledThere is no exception in the rule for orders in process - so Dell cannot legally refuse to cancel the orderPlease immediately cancel the order and confirm this in an emailThank you
Spent approx 10k on a high end editing machine from dellIt worked fine for about two years but then it suddenly stopped posting however I am still under the extended warrantyI contacted dell customer support on May 6thThey sent a tech to replace the processors and take a look at the pcThat tech couldn't fix with given parts, then dell sends a new Mobo and processors, that doesn't fix the problemThe third tech they send replaces the mobo yet again and that didn't fix the problem At that point I am told to contact dell and get a replacement A week goes by and I am told by [redacted] customer rep that I will be receiving my pc after he sends me the specsI confirm and then another week goes by, I contacted dell support again and this time I am dealing with [redacted] On the week that I am supposed to have my PC delivered the date comes and goes so I ask him if he has any details on the machineHis reply is as follows; Dear [redacted] , Thank you for choosing Dell
I bought a Dell Mobile Workstation recentlyIt is still under warrantyI have received replacement units and the problem is unresolvedHere is the problem: I have a Dell Precision M3800, a high-end mobile workstationThe machine is making a high pitch noise when it is runningI opened a case with Dell months agoAnd they tried months to do research on itThey kept on telling me that the laptop is under product specificationIf other laptop from other manufacturer does not produce hissing sound, why your company's laptop will produce hissing sound? I am very dissatisfied with the answer provided by the team
I ordered the Inspiron Series (Intel(R)) – and it was delivered in mid January I was told when I ordered the laptop that I could increase the hard drive In February, I contacted Dell and the representative told me which hard drive was compatible with my laptop and I ordered the gig hard drive I took the hard drive to my computer technician and I was told that I could NOT upgrade the hard drive on this computer Chronology of events: A few days after receiving laptop in January, I contacted dell to return because the laptop’s hard drive was too small (gig) I was told I could always purchase a larger capacity hard drive gig After multiple phone calls that were rerouted to the same department, I finally was able to get in contact with the “right” department and I decided it would be easier to order the gig HDD instead of returning the laptop I contacted Dell and placed an order for the larger hard drive (using my service tag number) a
I called on 3-22-2017- to pricematch this item to Amazon.com which had it on sale for Dells policy is that they pricematch Amazon within days if its in stock and sold by AmazonThe rep from dell told me they would loose money! if they pricematched itThen he hung up Some ore info below: Order summary Order date Feb27, Dell Purchase ID [redacted] Sales rep details ***_ [redacted] ###-###-#### Order total $ Items shipped (1) Order number***-***-***Status Shipped Please let me know what I need to do
I originally ordered a product on December 9, 2016. Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere. The gift cards used in the order were NEVER reissued back to me. Upon seeing this, I contacted Dell in January 2017. They were able to re-issue me the gift cards 1/26/17. The agent at NO POINT in time said that there was an expiration date on my $100 gift card. The gift card expired and I can't use it. Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do". "I'm sorry but 90 days is it". No one ever advised me of any 90 day expiration date. The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March 2017 to get the product or cancel" and then now this dead end customer service. They give no option to work with customers. I am out $100 - which to me is absurd, since I did
I bought a computer with Premium support for years which it is still activate until May My computer has been broken since May and I have sent it to dell for repairs times and they have sent it back to me and it is still unusable They keep telling me that it is fixed This time when I got it back windows didn't load Now windows loads but when I try to open a program it stops working and just freeze
My company purchased a Canary (Home Security System) a Canary Flex Camera (with use of the canary system), a canary flex mount to adhere the flex camera to the wall along with Rosetta Stone Italian Levels 1-downloadThe canary and canary flex cameras will not work at allIve tried setting them up through my Iphone just like the instructions say and it still wont workI troubleshooted both the camera and the Canary Main Tech with Canary tech support over the past weeks and spent over hours over the phone without any luckThe Rosetta Stone Italian 1-levels just wont work on my computerI run window pro and have run the program through Windows Troubleshooter without any luck and have also troubleshooted the software and serial number with Rosetta Stone directly without any resolutionI reached out to DELL to do these returns and was told that its outside your refund policyThe order for these items was placed on 03/03/and from what I understand you have a back re
Purchased a Dell laptop for our son to use for schoolOne month after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsSo I took it to [redacted] where I purchased the productI had to pay $for tech support to install the new boardThe tech even said that it is crazy to have a someone install parts on a laptop who do not know what they are doing or have the right toolsNow Dell is refusing to pay for the repairI will never buy a dell product again based on this experience
I purchased a laptop for my daughter who was entering her JrYear in high school and enrolled in concurrent college classes, from dell.com July Worked grear for months Had warranty work done beginning June Monitor had lines that would appear/disappear running vertically Got it back, the battery wouldn't hold a charge Sent back again Returned more times with same issue Everytime it was sent back cost me shipping and my daughter time with out a functioning laptop In August, I finally reached the Resolution department They were going to send a refurbished laptop as a replacement It got put on hold October, still no resolution....November new laptop was going to be sent order numbers later- December 26th refund was offered Within hours I was to have a ups label and statement of refund upon returned laptop December 28th, no email with label, phone call to resolution dept (I have name and number of contact in that department) said give an
Bought a all in one computer on July 13,2016 for my business. My computer went down on January 17,2017. I called, they said it was my hard drive. They sent me a new hard drive, did not fix my problem because windows was not correctly installed. So they sent me a USB with windows correctly downloaded on it. Tried the USB and now my computer will act like it is turning on but will not turn on at all, my screen stays black. I have called every day since January 21,2017 to get this resolved. I was just told today on February 1, 2017 that they are sending me ANOTHER USB. I told them that will not fix my problem, that I need to send my computer to get fix. They are not standing behind their warranty, one of their employees told me on January 24 that it was MY FAULT, that my computer failed. I have told them, that this is my work computer and I need it up and running. They are extremely rude on the phone and will not listen to what I am telling them. I have a one year warranty and they are
I purchased my daughter's laptop on 12/20/2017. The LCD screen went out on the laptop on 10/23/2018. I contacted Dell warranty in regards to this. They sent out a box and a waybill for me to send the laptop back to them. The laptop was picked up on 11/17/2018 and was signed for and delivered to their repair center on 11/21/2018. I called the week after my laptop was received and was advised that they would have my daughter's laptop status would be updated by the 12/1/2018. It never updated so, I contacted them again and have been given the run around. I have been told it was lost, then found, then lost again multiple times. I was also advised I did not have a warranty on the laptop which is totally incorrect information and I have provided them with my purchase receipt. I was sent an empty box and new waybill on 12/6/2018 with no information as to why I was receiving this. I have had a lot of dealing with [redacted] which has been a waste of my time. I g
We came home from vacation to find the start menu on our computer wasn't working and we could not access the Internet Called Dell's Technical Support and by the time I got off the phone with them the first time the computer was completely non-functional After several hours of troubleshooting on the phone (12+ hours) and paying additional fees for a USB drive on a computer that is warrantied through my computer is still not working and I have been lied to on multiple occasions I was told last week that a technician would be sent to my home on Monday to replace my hard drive only to receive a phone call on Sunday evening that this was not happening and had been cancelled When I asked to speak to a manager they lied and told me that the managers don't work weekends The previous Sunday after hour on the phone when Dell requested that I speak to a manager they worked on weekends but on my request they had a change in work schedule A manager called me on Monday and told m
I have initiated a call with dell 11th of FebThe dell technical specialist Name [redacted] started the call and took the ownership of the caseDuring the call, he took MY system control and did some mess up and after that till now my system is down and I am not able to log in on my systemDuring that call, [redacted] accepted his mistakes and agreed on Graphic card upgrade which was P After that, I came to know that there is a hold on my account and I got first hours to wait but, I didn't get any reply then after that I have been told to wait another hours, but still the result was sameBut, After I involved MY ATTORNEY my account hold was gone When I asked from dell to release the Video card, [redacted] s offered me another card as , Pis not compatible with this system [redacted] s offered me DUAL Pafter checking with their LAND Lsupport teamI ACCEPTED THAT AS WELL But now this card is also not supported As I have accepted the offer and lined up my work
I purchased an Inspiron All In One Desktop from Dell on 05/21/On 09/22/2016, I began having problems with the computerThe computer began continuously restarting and wouldn't allow me to do anythingI contacted Dell on 09/25/and spoke with a technician who tried to assist me, but ultimately was unable to because we were never able to login to the computer because it was restartingI was advised that there was a problem with the computer, I would need a new operating systemI was advised that I needed to purchase a USB "media" for $to create and install on systemI was told that this would fix my computerI was advised that I would receive the USB in to daysI contacted Dell on 09/28/after not receiving the USB and they could not give me any information regarding the USB, therefore, I asked to be contacted by a supervisorI was contacted by a supervisor and he advised that he could not locate a tracking number for the USB, but advised that he would s
I purchased a Dell Venue Pro in October I also have an extended warranty that expires in I first started having problems with this tablet in June of This tablet has been sent in for repair numerous times I saved all of my email from Dell when problems first started After numerous times in for repair, Dell finally replaced with a refurbished tablet The refurbished tablet also has problems and was sent in for repair When I received back from repair depot, after being assured from the advanced resolution group that the tablet would work, again not working correctly The customer support person from the advanced resolution group is now not returning my calls that had been put on his schedule and not returning emails I would like to get this resolved as soon as possible I looked at Dells website and now my old tablet shows with expired warranty and the replacement tablet is not showing as a product that I own
Bought a dell laptop on Dec 28th and it stopped working on feb 3rd so just over a month but dell isnt replacing it with new one ? I'm without a laptop for couple days now but nobody in dell ready to help..Did receive a call after I filed a complaint but they said somebody from the higher depptt will get back but that hasn't happened..I JUST WANT A Replacement of my laptop..It's a faulty unit so I don't want it to fix..I want a replacement..If it didn't happen , I will file a charge back
I purchased a new Dell Inspiron computer on September 7, It all started out straight out of the box (September 8, 2016) I noticed that the system would go up to 100% CPU utilization when opening several browser windows (regardless of the type of browser) After a few weeks (October 3rd) , I called the Dell support line Initially, they refused to help me, offering me an “upgraded support package” for $ I was upset, and indicated that the system was performing poorly out of the box After a few more calls, they insisted that I reinstall the operating system I did that, although it resulted in about hours of downtime The problem persisted Next came numerous more calls and the diagnosis by Dell that the hard drive was “bad”, although the hard drive passed all diagnostic tests and I repeatedly told Dell support that the problem was NOT the hard drive Nevertheless, Dell was insistent that the hard drive be replaced On December 19th, the hard drive was rep
Ive enjoyed the products but the customer service was lacking especially of lateI was rewarded for buying a $gift card with a $rewards coupon that I used to buy more productsNot only did they never send that product, they refunded me without me knowing to my original gift card which conveniently expired just a couple weeks laterThen I had to go through six people just to figure out what happened and that there was nothing they would doSeems pretty low classPlease be wary when dealing with Dell.com
I ordered a computer and Dell has not shipped it by the date promised and has not cancelled my order as I requestedDell wrote: "I would like to inform you that as per our records there is an inventory shortage, which means the entire system is shortTo ensure fairness to all customers orders will not be expedited and will pull orders based on order position (FIFO-First In, First Out)." The US Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule ("Mail Order Rule") requires Dell to cancel a delayed order unless the customer consents to the delay I did not consent to the delay Therefore Dell must cancel the order and confirm to me in an email that the order is cancelledThere is no exception in the rule for orders in process - so Dell cannot legally refuse to cancel the orderPlease immediately cancel the order and confirm this in an emailThank you
Spent approx 10k on a high end editing machine from dellIt worked fine for about two years but then it suddenly stopped posting however I am still under the extended warrantyI contacted dell customer support on May 6thThey sent a tech to replace the processors and take a look at the pcThat tech couldn't fix with given parts, then dell sends a new Mobo and processors, that doesn't fix the problemThe third tech they send replaces the mobo yet again and that didn't fix the problem At that point I am told to contact dell and get a replacement A week goes by and I am told by [redacted] customer rep that I will be receiving my pc after he sends me the specsI confirm and then another week goes by, I contacted dell support again and this time I am dealing with [redacted] On the week that I am supposed to have my PC delivered the date comes and goes so I ask him if he has any details on the machineHis reply is as follows; Dear [redacted] , Thank you for choosing Dell
I bought a Dell Mobile Workstation recentlyIt is still under warrantyI have received replacement units and the problem is unresolvedHere is the problem: I have a Dell Precision M3800, a high-end mobile workstationThe machine is making a high pitch noise when it is runningI opened a case with Dell months agoAnd they tried months to do research on itThey kept on telling me that the laptop is under product specificationIf other laptop from other manufacturer does not produce hissing sound, why your company's laptop will produce hissing sound? I am very dissatisfied with the answer provided by the team
I ordered the Inspiron Series (Intel(R)) – and it was delivered in mid January I was told when I ordered the laptop that I could increase the hard drive In February, I contacted Dell and the representative told me which hard drive was compatible with my laptop and I ordered the gig hard drive I took the hard drive to my computer technician and I was told that I could NOT upgrade the hard drive on this computer Chronology of events: A few days after receiving laptop in January, I contacted dell to return because the laptop’s hard drive was too small (gig) I was told I could always purchase a larger capacity hard drive gig After multiple phone calls that were rerouted to the same department, I finally was able to get in contact with the “right” department and I decided it would be easier to order the gig HDD instead of returning the laptop I contacted Dell and placed an order for the larger hard drive (using my service tag number) a
I called on 3-22-2017- to pricematch this item to Amazon.com which had it on sale for Dells policy is that they pricematch Amazon within days if its in stock and sold by AmazonThe rep from dell told me they would loose money! if they pricematched itThen he hung up Some ore info below: Order summary Order date Feb27, Dell Purchase ID [redacted] Sales rep details ***_ [redacted] ###-###-#### Order total $ Items shipped (1) Order number***-***-***Status Shipped Please let me know what I need to do
I originally ordered a product on December 9, 2016. Ten days for Christmas the order was cancelled leaving me in a horrible position to get a replacement elsewhere. The gift cards used in the order were NEVER reissued back to me. Upon seeing this, I contacted Dell in January 2017. They were able to re-issue me the gift cards 1/26/17. The agent at NO POINT in time said that there was an expiration date on my $100 gift card. The gift card expired and I can't use it. Upon chatting with Dell and a phone call, I was advised "There is nothing more we can do". "I'm sorry but 90 days is it". No one ever advised me of any 90 day expiration date. The customer service I got on my original order was awful, no one could tell me for sure when the order was going to come in, and then said, "you can wait until March 2017 to get the product or cancel" and then now this dead end customer service. They give no option to work with customers. I am out $100 - which to me is absurd, since I did
I bought a computer with Premium support for years which it is still activate until May My computer has been broken since May and I have sent it to dell for repairs times and they have sent it back to me and it is still unusable They keep telling me that it is fixed This time when I got it back windows didn't load Now windows loads but when I try to open a program it stops working and just freeze
My company purchased a Canary (Home Security System) a Canary Flex Camera (with use of the canary system), a canary flex mount to adhere the flex camera to the wall along with Rosetta Stone Italian Levels 1-downloadThe canary and canary flex cameras will not work at allIve tried setting them up through my Iphone just like the instructions say and it still wont workI troubleshooted both the camera and the Canary Main Tech with Canary tech support over the past weeks and spent over hours over the phone without any luckThe Rosetta Stone Italian 1-levels just wont work on my computerI run window pro and have run the program through Windows Troubleshooter without any luck and have also troubleshooted the software and serial number with Rosetta Stone directly without any resolutionI reached out to DELL to do these returns and was told that its outside your refund policyThe order for these items was placed on 03/03/and from what I understand you have a back re
Purchased a Dell laptop for our son to use for schoolOne month after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsSo I took it to [redacted] where I purchased the productI had to pay $for tech support to install the new boardThe tech even said that it is crazy to have a someone install parts on a laptop who do not know what they are doing or have the right toolsNow Dell is refusing to pay for the repairI will never buy a dell product again based on this experience
I purchased a laptop for my daughter who was entering her JrYear in high school and enrolled in concurrent college classes, from dell.com July Worked grear for months Had warranty work done beginning June Monitor had lines that would appear/disappear running vertically Got it back, the battery wouldn't hold a charge Sent back again Returned more times with same issue Everytime it was sent back cost me shipping and my daughter time with out a functioning laptop In August, I finally reached the Resolution department They were going to send a refurbished laptop as a replacement It got put on hold October, still no resolution....November new laptop was going to be sent order numbers later- December 26th refund was offered Within hours I was to have a ups label and statement of refund upon returned laptop December 28th, no email with label, phone call to resolution dept (I have name and number of contact in that department) said give an
Bought a all in one computer on July 13,2016 for my business. My computer went down on January 17,2017. I called, they said it was my hard drive. They sent me a new hard drive, did not fix my problem because windows was not correctly installed. So they sent me a USB with windows correctly downloaded on it. Tried the USB and now my computer will act like it is turning on but will not turn on at all, my screen stays black. I have called every day since January 21,2017 to get this resolved. I was just told today on February 1, 2017 that they are sending me ANOTHER USB. I told them that will not fix my problem, that I need to send my computer to get fix. They are not standing behind their warranty, one of their employees told me on January 24 that it was MY FAULT, that my computer failed. I have told them, that this is my work computer and I need it up and running. They are extremely rude on the phone and will not listen to what I am telling them. I have a one year warranty and they are
I purchased my daughter's laptop on 12/20/2017. The LCD screen went out on the laptop on 10/23/2018. I contacted Dell warranty in regards to this. They sent out a box and a waybill for me to send the laptop back to them. The laptop was picked up on 11/17/2018 and was signed for and delivered to their repair center on 11/21/2018. I called the week after my laptop was received and was advised that they would have my daughter's laptop status would be updated by the 12/1/2018. It never updated so, I contacted them again and have been given the run around. I have been told it was lost, then found, then lost again multiple times. I was also advised I did not have a warranty on the laptop which is totally incorrect information and I have provided them with my purchase receipt. I was sent an empty box and new waybill on 12/6/2018 with no information as to why I was receiving this. I have had a lot of dealing with [redacted] which has been a waste of my time. I g
We came home from vacation to find the start menu on our computer wasn't working and we could not access the Internet Called Dell's Technical Support and by the time I got off the phone with them the first time the computer was completely non-functional After several hours of troubleshooting on the phone (12+ hours) and paying additional fees for a USB drive on a computer that is warrantied through my computer is still not working and I have been lied to on multiple occasions I was told last week that a technician would be sent to my home on Monday to replace my hard drive only to receive a phone call on Sunday evening that this was not happening and had been cancelled When I asked to speak to a manager they lied and told me that the managers don't work weekends The previous Sunday after hour on the phone when Dell requested that I speak to a manager they worked on weekends but on my request they had a change in work schedule A manager called me on Monday and told m
I have initiated a call with dell 11th of FebThe dell technical specialist Name [redacted] started the call and took the ownership of the caseDuring the call, he took MY system control and did some mess up and after that till now my system is down and I am not able to log in on my systemDuring that call, [redacted] accepted his mistakes and agreed on Graphic card upgrade which was P After that, I came to know that there is a hold on my account and I got first hours to wait but, I didn't get any reply then after that I have been told to wait another hours, but still the result was sameBut, After I involved MY ATTORNEY my account hold was gone When I asked from dell to release the Video card, [redacted] s offered me another card as , Pis not compatible with this system [redacted] s offered me DUAL Pafter checking with their LAND Lsupport teamI ACCEPTED THAT AS WELL But now this card is also not supported As I have accepted the offer and lined up my work
The website advertised 15% off for service members, only to supply a coupon for 10% then to be stone walled by the customer service
I purchased an Inspiron All In One Desktop from Dell on 05/21/On 09/22/2016, I began having problems with the computerThe computer began continuously restarting and wouldn't allow me to do anythingI contacted Dell on 09/25/and spoke with a technician who tried to assist me, but ultimately was unable to because we were never able to login to the computer because it was restartingI was advised that there was a problem with the computer, I would need a new operating systemI was advised that I needed to purchase a USB "media" for $to create and install on systemI was told that this would fix my computerI was advised that I would receive the USB in to daysI contacted Dell on 09/28/after not receiving the USB and they could not give me any information regarding the USB, therefore, I asked to be contacted by a supervisorI was contacted by a supervisor and he advised that he could not locate a tracking number for the USB, but advised that he would s
I purchased a Dell Venue Pro in October I also have an extended warranty that expires in I first started having problems with this tablet in June of This tablet has been sent in for repair numerous times I saved all of my email from Dell when problems first started After numerous times in for repair, Dell finally replaced with a refurbished tablet The refurbished tablet also has problems and was sent in for repair When I received back from repair depot, after being assured from the advanced resolution group that the tablet would work, again not working correctly The customer support person from the advanced resolution group is now not returning my calls that had been put on his schedule and not returning emails I would like to get this resolved as soon as possible I looked at Dells website and now my old tablet shows with expired warranty and the replacement tablet is not showing as a product that I own
Bought a dell laptop on Dec 28th and it stopped working on feb 3rd so just over a month but dell isnt replacing it with new one ? I'm without a laptop for couple days now but nobody in dell ready to help..Did receive a call after I filed a complaint but they said somebody from the higher depptt will get back but that hasn't happened..I JUST WANT A Replacement of my laptop..It's a faulty unit so I don't want it to fix..I want a replacement..If it didn't happen , I will file a charge back