I called Dell Incto check on my order spoke to a representative from India (I asked him where he was located) when we hung up I received an automated confirmation email that my order was processed and will be shipped soonImmediately after I received another email from "Dell" stating that my order was canceled with my exact order number and I need to contact them via email/phone [redacted] @dell.com [redacted] @dell.com [redacted] These are Indian names and the man I spoke to from India must have been in on it since he is the only person I spoke to about my order at the timeThe message was slightly blurry which led me to believe it was a fraudulent messageInstead of contacting them even though they had my exact information I checked my Dell account instead and everything had gone through fineThe most disturbing and disappointing issue I have is that the company DELL Inchas made it impossible to stop these peopleI've been on the phone for 4hrs spoke to over a dozen DELL representatives, google the Fraud Prevention department for Dell and contacted them and no one wants the contact info and email that was sent to meInstead I was told to ignore that email because my order is fineI don't blame the representatives I blame DELL because they set the standardsI already new my order was fine what needs to happen is firing the person who sent this email to me and prosecute them for fraudI am disappointed in DELL Incand I will never buy their products online againI was also told that they have no representatives based in the USA that I could speak toI Googled DELL scams and unfortunately this has been going on for years, from my experience trying to report to Dell I can see why this hasn't changed
On June 17th, while ordering an Alienware laptop and graphics amp, the dell website for Alienware displayed the option to purchase a graphics amplifer with a GTX graphics card for the same price as the graphics amp on its ownAs posted in this thread online, I was not the only person to take notice and complete the order.( [redacted] ) I even proceeded to email Dell customer support to confirm that I would receive the graphics card as a few of us believed this to be either a glitch or promotion and the reply is as follows "Dear [redacted] , I want to take this opportunity to thank you for choosing Dell The following information relates to your recent interaction with Dell Customer Care I really apologize for the inconvenience caused to you Your issue has been documented under Service Request number [redacted] I see that order was placed on 06/17/with ship date of
This is my second purchase of a Dell computer and both have the same problem The plug in cord that recharges the computer after a short time both computers cord needed replacing This seems to be a manufacturing problem to make the customer pay for a new to dollar plug
Purchased a new computer for my son for school as Christmas giftIt quit working and would not charge or startup with daysContacted Dell which directed me to send it back for diagnostic and repairReturned to me stating items were replaced and fixedSame problem with weeksSent back in FebuarySend back to me with no details as to what was done this time, but same problem with weeks where it would not charge or start upSent back again in AprilReturned to me with no detail as to repairsAgain it fails to charge or stawithin weeks I would like it replaced because clearly it is a lemon and they are not identifying and correcting original issueThey are somehow finding a way to charge battery and simply sending it back without it fully repairedProduct support just wants to keep sending call tagsI want it replaced because I have gone through there process times already without resolution
I purchased a computer from Dell.com, they delivered it to another addressI called FedEx who delivered the package and was told Dell changed the shipping addressI have called at least times and when I finally got through, I couldn't really understand or hear the person speakingi asked them to speak up at least timesI was told my credit card was hacked and thats why shipment was diverted somewhere elseI didn't purchase the product with a credit cardI used PayPal, with whom I also filed a complaint against this businessNot sure the address listed here is correct as there is no address anywhere to be foundAfter getting hung up on, I called back and got someone else on the phoneI asked for a supervisor and was assured I was going to get reimbursed in 2-daysIt is now the 3rd day and I still have not been refundedI called again, got hung up on twice and when I finally got through, was told it would be another 3-days before my money would be refundedThis is no
Dell had a sale on Labor Day for a laptop for $plus taxWe purchased the laptop at the specified time on the specified day and paid for it with PayPalI received an email from both PayPal and Dell saying the order was confirmed and and would be delivered on September I called on September 12th to find out what the issue was because we still hadn't received the orderThey informed me that the order was cancelled because a verification issue but could not provide a reason why there was an issueI had multiple people with customer service tell me that there was no reason why the order was cancelled, yet it was cancelledI didn't not receive any notification from Dell saying the order was cancelled, we had to call to find that outAfter being on the phone with them for and 1/hours and being transferred from person to person, speaking to at least a dozen or more people I got no where and no one would help meThe said they weren't able to give it to me at that price bec
I have a Dell Inspiron laptopThe casing has started to separate at the corner of the laptop with the hingeIt is a result of an internal screw coming loose(and the threading is stripped now)I contacted their customer support to be able to get a repair done and they informed me it was not covered by warranty(even though I am in the warranty time frame)I cannot send my laptop in since I use it for school and workThey informed me via phone I could purchase a one time on site repairI was transferred times and had to call times and go through the menus to finally get to the department that does this, which they never answered my questionThey said it would cost me to repair it, since it was "wear and tear"This is clearly a design/manufacturing issue, as it is documented by many different customers onlineI would like to get it repaired for free, only paying for the onsite repair cost(however, with this much time, effort, and issues I have run into, I would lik
I bought a laptop From Dell on May I asked the sales rep for a computer that would support Heavy graphic design work my daily job that I doso they walked me through on buying a Inspiron laptop, exact words from the sales rep" it will be more than enough power in the laptop to do your daily job ,I contacted them On May 25th when I started having issue the laptopwith it Freezing while doing my workdisplay driver crashing, powering off and overall just issue with performanceThey put into a tech loop for the next weeks, final was able to get a tech to do a remote access and try to fix some driver and what notAs I was showing the tech via team viewer the issues that I was having doing my work He proceeded to tell me that the laptop is was design every day home use, web browsing, banking and light graphic design workHe said that I should been put into a business model, and that Dell sales rep should have passed me over to the business side of thingsThe
Dell promised to fix my operating system problem and has notI don't use the computer much and all seemed wellHowever, tried to use it tonight 7/1/and it crashedNow they want me to pay again get it running for work that should have been done right the first time
My son received a Christmas gift from his grandfather purchasedThe computer turned on Christmas day, but never againI first contacted Dell on January 14thAfter troubleshooting over the phone, they determined the memory card or cards, needed to be replacedThey said it fell within their policy to exchange the gift or have a technician fix it, but a technician would replace it with reconditioned parts We opted for the exchangeThey said they would send a box and it would be there within daysOn January 18th I received an email to confirm my addressI responded that day to confirmI again emailed them on the 21stI responded to check that they got my email confirmation and check statusThey responded on the 29th to tell us they would be reaching out to usOn the 30th they attempted to call, but I missed the callOn February 1, I received another email stating they would archive the caseI called them that dayThe customer service rep told me we were outside of our ret
I purchased a $laptop from Dell.com that came with a free inch TVAfter tax and everything, it was $1, Hated the computer, returned it the next dayReceived an RMA number for the products and shipped them out via UPS the next dayThey attempted to bribe me twice with a $discount and a $discount to keep the unitsI declinedThis was on July 19th, They told me it would be up business days, no longer than days to receive my refundWhat they did was try to short meThey wired me $on July 28thNever saw another pennyContacted them on August 21st, over days from when I received my RMAThey had no answers for meThe support specialist was useless and was forcing me to wait another 5-business days just to get information on why I wasn't refunded the full amountbusiness days passNow I finally have my refund, yet they didn't communicate at allKeep in mind -- this whole time, I've received at least 4-pieces of advertisement to my m
I bought dell laptop computer last year with order ID [redacted] and when I got it I was having problem with internet connectivity which I make a complain on it while I was already assigned in [redacted] to which I was told that I need to bring it back for them (US) to change the internet card, another option is for them to send me a replacement internet card and for me to just have some one do it in [redacted] but it will be at my own riskTo which I never call them back until now as I have office mate coming back from US to [redacted] and so I thought since my one year warranty will also end and the last April I bring it to Japan to see if truly it is the internet connection or the computer that has an issue and the problem is still the same Today I call Dell to request for the replacement card to be send to me but then I was informed that they need to run test to which they did but at one point it was not allowing them to go inside my computer remotely thus they told me to
I ordered a brand new laptop that came to me brokenI called their customer service team and they kept having me do a factory reset on the product even though I told them I've already done it multiple timesIt runs very slowly, freezes, and has audio problemsAfter three phone calls (four hours of trying to fix it over the phone), I was able to get someone who would let me send it to the depo to get it repairedThey replaced the speakers but they are still not working properlyWhen I'm listening to a video and if I move the page at all, it makes a scratchy loud soundIt's still freezing and slowI have only downloaded one program on my computer the very last time I did a factory reset with them (fifth time) but now they are saying the entire problem the whole time was this softwareI never had it in my computer and asked the tech if it would be okay, he said yes but of course now they are blaming it on thatI watched as the "tech support" googled how to fix my laptop and saw "
Our Dell laptop is nine months old and under a one year warranty which Dell refuses to honor The laptop stopped working two weeks ago when the port that the power cord plugs into stopped functioningThis is an internal port I complained to [redacted] ***, where we bought the laptop in March, They said it had not been manufactured well and Dell should replace or repair it We have spent hours online "chatting" with Dell's customer service department They refuse to honor our warranty They say it is "normal" for this to happen (wear and tear) [redacted] said Dell often puts people off and I need to speak with a manager Dell's customer service rep refused to let me speak to their supervisor!! They even wrote in our chat session, "according to the warranty the system is not covered for any breakage"! So, Dell believes they don't have to cover any breakage with their warranties
In November my wife purchased a new laptop the Dell sales person offered her a Venue Pro tablet with free Windows upgrade and also stated that she could add the Venuetablet as a second devise to her Office programHe misrepresented the capibilities of the Venue Pro When we attempted to load Windows it said follow the screen prompts, the screen went black and windows and the Office program would not load three weeks later the tablet stopped powering up Sent it in to be repaired the tech said it would be just like new when I got it back Got it back still did not load Windows 10, it did say Not enough memory, and the Office program would not load without disconnecting the laptopWorked for three weeks then again quit powering up Called complained talked to more than a dozen tech's, the Supervisor in the Resolution Center said these things are prone to fail, I asked to have it replaced because there is a defect within the tablet, he said no, that he would make s
I purchased an Alienware Computer from them , they gave me confirmation Email with a shipping date, upon arrival of my shipping date I received another email saying it has been delayed and was given another shipping dateBeing curious I called to find out why it was delayed, I could not understand half of what the Customer Rep was saying, because they were in India and had a very strong accent, they said they were unable to connect me to an American so I can understand what was going onThey told me they messed up with the AC Adapter and hey needed to cancel to order and restart itSo they canceled the order and put me on hold for minutes while transferring my call to Sales to restart the saleThe sales guy said it was not canceled and needed to send me back the the same people who told me they canceled it, another minutes later, they tell me that it was canceled and they need to send me back to Salesafter over minutes of waiting again, I hung upI used the online chat, they told me a different story of why my order was delayed, they said they have a "Part Shortage" and she needs to cancel the order and restart it, she said she needs to connect me to sales team to continue the process, I was disconnected during the transferAt this point I had spent over hours trying to resolve the issueSo I decided to just buy from a different company, I called back and asked them to cancel my order, which they did, they did not even try to keep my business they just canceled the order,(this time it actually got canceled I have confirmation email) he said it would take hours for my bank to receive my refunded money, and thanked me for calling and hung upIts been over hours and my bank has not received the money
I purchased my daughter a Dell Inspiron Special Edition laptop that came out to just over $Because my daughter was hospitalized with cancer, she rarely used the laptop, so it sat at home in the box on her desk for quite a few months, rarely if ever being usedAnd when I say rarely, I mean since buying it August until it broke in September 2016, I don’t believe it got so much as hours of use Now, when I tried to install an update in Septit stopped and would not proceedCalled Dell, the laptop gave off a “No bootable device error,” which I now know meant the laptop’s OS needed to be reinstalledMakes sense given it died while being upgradedNonetheless, Dell suggested an expensive 1TB hard drive which cost hundreds of dollarsAfter asking if there were other options, I was put on hold and told about a $hard drive, which I purchased I then install the hard drive and I’m still getting the "no bootable devise" error and Dell says what I really needed was
I placed an order for a computer and printer in the amount of $680. I have in writing from the salesman who took my order confirmation that I would receive a rebate within 48 hours for my purchase. It is now a week later and I have not received any rebate. I have contacted customer support, sales, etc. and have not received any help. I have spent over two hours on the phone trying to resolve this issue and still have not received the rebate I was told I would receive, which I have in writing, from Dell. Their customer service is terrible and seems to be outsourced. I would like a Dell Supervisor to contact me directly to resolve this issue.
I returned a laptop computer for repairs covered under warranty. Due to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchange. The computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I provided. Due to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlines. I can't afford more than a month of downtime for warranty repair.
I called Dell Incto check on my order spoke to a representative from India (I asked him where he was located) when we hung up I received an automated confirmation email that my order was processed and will be shipped soonImmediately after I received another email from "Dell" stating that my order was canceled with my exact order number and I need to contact them via email/phone [redacted] @dell.com [redacted] @dell.com [redacted] These are Indian names and the man I spoke to from India must have been in on it since he is the only person I spoke to about my order at the timeThe message was slightly blurry which led me to believe it was a fraudulent messageInstead of contacting them even though they had my exact information I checked my Dell account instead and everything had gone through fineThe most disturbing and disappointing issue I have is that the company DELL Inchas made it impossible to stop these peopleI've been on the phone for 4hrs spoke to over a dozen DELL representatives, google the Fraud Prevention department for Dell and contacted them and no one wants the contact info and email that was sent to meInstead I was told to ignore that email because my order is fineI don't blame the representatives I blame DELL because they set the standardsI already new my order was fine what needs to happen is firing the person who sent this email to me and prosecute them for fraudI am disappointed in DELL Incand I will never buy their products online againI was also told that they have no representatives based in the USA that I could speak toI Googled DELL scams and unfortunately this has been going on for years, from my experience trying to report to Dell I can see why this hasn't changed
On June 17th, while ordering an Alienware laptop and graphics amp, the dell website for Alienware displayed the option to purchase a graphics amplifer with a GTX graphics card for the same price as the graphics amp on its ownAs posted in this thread online, I was not the only person to take notice and complete the order.( [redacted] ) I even proceeded to email Dell customer support to confirm that I would receive the graphics card as a few of us believed this to be either a glitch or promotion and the reply is as follows "Dear [redacted] , I want to take this opportunity to thank you for choosing Dell The following information relates to your recent interaction with Dell Customer Care I really apologize for the inconvenience caused to you Your issue has been documented under Service Request number [redacted] I see that order was placed on 06/17/with ship date of
This is my second purchase of a Dell computer and both have the same problem The plug in cord that recharges the computer after a short time both computers cord needed replacing This seems to be a manufacturing problem to make the customer pay for a new to dollar plug
Purchased a new computer for my son for school as Christmas giftIt quit working and would not charge or startup with daysContacted Dell which directed me to send it back for diagnostic and repairReturned to me stating items were replaced and fixedSame problem with weeksSent back in FebuarySend back to me with no details as to what was done this time, but same problem with weeks where it would not charge or start upSent back again in AprilReturned to me with no detail as to repairsAgain it fails to charge or stawithin weeks I would like it replaced because clearly it is a lemon and they are not identifying and correcting original issueThey are somehow finding a way to charge battery and simply sending it back without it fully repairedProduct support just wants to keep sending call tagsI want it replaced because I have gone through there process times already without resolution
I purchased a computer from Dell.com, they delivered it to another addressI called FedEx who delivered the package and was told Dell changed the shipping addressI have called at least times and when I finally got through, I couldn't really understand or hear the person speakingi asked them to speak up at least timesI was told my credit card was hacked and thats why shipment was diverted somewhere elseI didn't purchase the product with a credit cardI used PayPal, with whom I also filed a complaint against this businessNot sure the address listed here is correct as there is no address anywhere to be foundAfter getting hung up on, I called back and got someone else on the phoneI asked for a supervisor and was assured I was going to get reimbursed in 2-daysIt is now the 3rd day and I still have not been refundedI called again, got hung up on twice and when I finally got through, was told it would be another 3-days before my money would be refundedThis is no
Dell had a sale on Labor Day for a laptop for $plus taxWe purchased the laptop at the specified time on the specified day and paid for it with PayPalI received an email from both PayPal and Dell saying the order was confirmed and and would be delivered on September I called on September 12th to find out what the issue was because we still hadn't received the orderThey informed me that the order was cancelled because a verification issue but could not provide a reason why there was an issueI had multiple people with customer service tell me that there was no reason why the order was cancelled, yet it was cancelledI didn't not receive any notification from Dell saying the order was cancelled, we had to call to find that outAfter being on the phone with them for and 1/hours and being transferred from person to person, speaking to at least a dozen or more people I got no where and no one would help meThe said they weren't able to give it to me at that price bec
I have a Dell Inspiron laptopThe casing has started to separate at the corner of the laptop with the hingeIt is a result of an internal screw coming loose(and the threading is stripped now)I contacted their customer support to be able to get a repair done and they informed me it was not covered by warranty(even though I am in the warranty time frame)I cannot send my laptop in since I use it for school and workThey informed me via phone I could purchase a one time on site repairI was transferred times and had to call times and go through the menus to finally get to the department that does this, which they never answered my questionThey said it would cost me to repair it, since it was "wear and tear"This is clearly a design/manufacturing issue, as it is documented by many different customers onlineI would like to get it repaired for free, only paying for the onsite repair cost(however, with this much time, effort, and issues I have run into, I would lik
I bought a laptop From Dell on May I asked the sales rep for a computer that would support Heavy graphic design work my daily job that I doso they walked me through on buying a Inspiron laptop, exact words from the sales rep" it will be more than enough power in the laptop to do your daily job ,I contacted them On May 25th when I started having issue the laptopwith it Freezing while doing my workdisplay driver crashing, powering off and overall just issue with performanceThey put into a tech loop for the next weeks, final was able to get a tech to do a remote access and try to fix some driver and what notAs I was showing the tech via team viewer the issues that I was having doing my work He proceeded to tell me that the laptop is was design every day home use, web browsing, banking and light graphic design workHe said that I should been put into a business model, and that Dell sales rep should have passed me over to the business side of thingsThe
Dell promised to fix my operating system problem and has notI don't use the computer much and all seemed wellHowever, tried to use it tonight 7/1/and it crashedNow they want me to pay again get it running for work that should have been done right the first time
I ordered a dell monitor and had payed for itDell has that product but Dell canceled my order
My son received a Christmas gift from his grandfather purchasedThe computer turned on Christmas day, but never againI first contacted Dell on January 14thAfter troubleshooting over the phone, they determined the memory card or cards, needed to be replacedThey said it fell within their policy to exchange the gift or have a technician fix it, but a technician would replace it with reconditioned parts We opted for the exchangeThey said they would send a box and it would be there within daysOn January 18th I received an email to confirm my addressI responded that day to confirmI again emailed them on the 21stI responded to check that they got my email confirmation and check statusThey responded on the 29th to tell us they would be reaching out to usOn the 30th they attempted to call, but I missed the callOn February 1, I received another email stating they would archive the caseI called them that dayThe customer service rep told me we were outside of our ret
I purchased a $laptop from Dell.com that came with a free inch TVAfter tax and everything, it was $1, Hated the computer, returned it the next dayReceived an RMA number for the products and shipped them out via UPS the next dayThey attempted to bribe me twice with a $discount and a $discount to keep the unitsI declinedThis was on July 19th, They told me it would be up business days, no longer than days to receive my refundWhat they did was try to short meThey wired me $on July 28thNever saw another pennyContacted them on August 21st, over days from when I received my RMAThey had no answers for meThe support specialist was useless and was forcing me to wait another 5-business days just to get information on why I wasn't refunded the full amountbusiness days passNow I finally have my refund, yet they didn't communicate at allKeep in mind -- this whole time, I've received at least 4-pieces of advertisement to my m
I bought dell laptop computer last year with order ID [redacted] and when I got it I was having problem with internet connectivity which I make a complain on it while I was already assigned in [redacted] to which I was told that I need to bring it back for them (US) to change the internet card, another option is for them to send me a replacement internet card and for me to just have some one do it in [redacted] but it will be at my own riskTo which I never call them back until now as I have office mate coming back from US to [redacted] and so I thought since my one year warranty will also end and the last April I bring it to Japan to see if truly it is the internet connection or the computer that has an issue and the problem is still the same Today I call Dell to request for the replacement card to be send to me but then I was informed that they need to run test to which they did but at one point it was not allowing them to go inside my computer remotely thus they told me to
I ordered a brand new laptop that came to me brokenI called their customer service team and they kept having me do a factory reset on the product even though I told them I've already done it multiple timesIt runs very slowly, freezes, and has audio problemsAfter three phone calls (four hours of trying to fix it over the phone), I was able to get someone who would let me send it to the depo to get it repairedThey replaced the speakers but they are still not working properlyWhen I'm listening to a video and if I move the page at all, it makes a scratchy loud soundIt's still freezing and slowI have only downloaded one program on my computer the very last time I did a factory reset with them (fifth time) but now they are saying the entire problem the whole time was this softwareI never had it in my computer and asked the tech if it would be okay, he said yes but of course now they are blaming it on thatI watched as the "tech support" googled how to fix my laptop and saw "
Our Dell laptop is nine months old and under a one year warranty which Dell refuses to honor The laptop stopped working two weeks ago when the port that the power cord plugs into stopped functioningThis is an internal port I complained to [redacted] ***, where we bought the laptop in March, They said it had not been manufactured well and Dell should replace or repair it We have spent hours online "chatting" with Dell's customer service department They refuse to honor our warranty They say it is "normal" for this to happen (wear and tear) [redacted] said Dell often puts people off and I need to speak with a manager Dell's customer service rep refused to let me speak to their supervisor!! They even wrote in our chat session, "according to the warranty the system is not covered for any breakage"! So, Dell believes they don't have to cover any breakage with their warranties
In November my wife purchased a new laptop the Dell sales person offered her a Venue Pro tablet with free Windows upgrade and also stated that she could add the Venuetablet as a second devise to her Office programHe misrepresented the capibilities of the Venue Pro When we attempted to load Windows it said follow the screen prompts, the screen went black and windows and the Office program would not load three weeks later the tablet stopped powering up Sent it in to be repaired the tech said it would be just like new when I got it back Got it back still did not load Windows 10, it did say Not enough memory, and the Office program would not load without disconnecting the laptopWorked for three weeks then again quit powering up Called complained talked to more than a dozen tech's, the Supervisor in the Resolution Center said these things are prone to fail, I asked to have it replaced because there is a defect within the tablet, he said no, that he would make s
I purchased an Alienware Computer from them , they gave me confirmation Email with a shipping date, upon arrival of my shipping date I received another email saying it has been delayed and was given another shipping dateBeing curious I called to find out why it was delayed, I could not understand half of what the Customer Rep was saying, because they were in India and had a very strong accent, they said they were unable to connect me to an American so I can understand what was going onThey told me they messed up with the AC Adapter and hey needed to cancel to order and restart itSo they canceled the order and put me on hold for minutes while transferring my call to Sales to restart the saleThe sales guy said it was not canceled and needed to send me back the the same people who told me they canceled it, another minutes later, they tell me that it was canceled and they need to send me back to Salesafter over minutes of waiting again, I hung upI used the online chat, they told me a different story of why my order was delayed, they said they have a "Part Shortage" and she needs to cancel the order and restart it, she said she needs to connect me to sales team to continue the process, I was disconnected during the transferAt this point I had spent over hours trying to resolve the issueSo I decided to just buy from a different company, I called back and asked them to cancel my order, which they did, they did not even try to keep my business they just canceled the order,(this time it actually got canceled I have confirmation email) he said it would take hours for my bank to receive my refunded money, and thanked me for calling and hung upIts been over hours and my bank has not received the money
I purchased my daughter a Dell Inspiron Special Edition laptop that came out to just over $Because my daughter was hospitalized with cancer, she rarely used the laptop, so it sat at home in the box on her desk for quite a few months, rarely if ever being usedAnd when I say rarely, I mean since buying it August until it broke in September 2016, I don’t believe it got so much as hours of use Now, when I tried to install an update in Septit stopped and would not proceedCalled Dell, the laptop gave off a “No bootable device error,” which I now know meant the laptop’s OS needed to be reinstalledMakes sense given it died while being upgradedNonetheless, Dell suggested an expensive 1TB hard drive which cost hundreds of dollarsAfter asking if there were other options, I was put on hold and told about a $hard drive, which I purchased I then install the hard drive and I’m still getting the "no bootable devise" error and Dell says what I really needed was
I placed an order for a computer and printer in the amount of $680. I have in writing from the salesman who took my order confirmation that I would receive a rebate within 48 hours for my purchase. It is now a week later and I have not received any rebate. I have contacted customer support, sales, etc. and have not received any help. I have spent over two hours on the phone trying to resolve this issue and still have not received the rebate I was told I would receive, which I have in writing, from Dell. Their customer service is terrible and seems to be outsourced. I would like a Dell Supervisor to contact me directly to resolve this issue.
I returned a laptop computer for repairs covered under warranty. Due to lead times on repair parts and repair taking three weeks I was provided a replacement computer in exchange. The computer I was provided did not have an external video card, it had a smaller battery, lower wattage power adapter and half the hard drive space of my solid state hard drive, the features were a computer of significant monetary value lesser than the computer I provided. Due to the mistake taking over a month I had to acquire a replacement computer due to my professional work and deadlines. I can't afford more than a month of downtime for warranty repair.