I order a product from Dell since 10/24/and still have not received the second shipment for this productThe product was order and invoice at $for a Dell UltraSharp Dual Monitor Bundle U2412MDell processed and charged my credit card for the order, however they only send the stand even though they invoice for bothUnfortunately my mom fell sick and was diagnosed with a terminal illness and I had to switch my priority to what mattered mostNow that things have slow down after my mom's funeral has pass, I decided to follwith Dell again, I am now being told that they were only shipping the stand for the price advertised due to an incorrect promotionDell did not send any advertising discrepancy email to me neither did any one follow up to advise of this issueDell should have either cancel the entire order or send an emailIt is really disgusting when companies treats their customer with no respect and behave as if there money is not appreciated What should
I placed an order for a computer, mouse, monitor, and game pad on 5/30/The next day the order had not gone throughI called Dell order service and the contact, [redacted] *** said the order needed to be placed again so he placed it againAgain I did not receive any confirmation so I called back and spoke with [redacted] ***He said he'd fix the problemI then had charges of over $placed to my bank account (over $in total) and today, 6/4/I started receiving duplicate orders ( I received game pads via Fed Ex , monitor and I can see another monitor is on the way)I tried to cancel all orders today but Dell was no help and their customer service number is an India Outsourced number and they cannot speak English nor could they resolve the issue The duplicate orders being fulfilled are [redacted] and [redacted] ( so far).There may be a third one because they do not know what they are doing and everyone I speak to wants to place the order agai
My problem started when I returned an DELL XPS that I had paid forI followed the instructions of the returnOnce they received the laptop they said that my money will be refundedThe problem is that the money that refunded is the wrong amountI have talked to supervisors an the credit card department and they keep tell me that the systems says that it is correct on their end but my bank statement says other wiseI just want DELL to give me the rest of my money back that is all I wantBut they refuse to help meAs a college student every penny is valuable to me
I recently purchased a Dell Computer from Dell.com I recieved an email confirmation In this email confirmation, I was added to some random guys account I was given alot of his personal information such as his home address and account numbers I called Dell to question this person/my account I as told that they could not change it I could not be assured about the security of my credit card used I was placed on hold for minutes at a time and transferred around every time that I complained I was not allowed to speak to a supervisor when I asked for one The only way I could talk to someone was through Facebook comments where I eventually got someone to cancel my order In the end, I even called the random guy who Dell put me on his account with him and told him who I was in case he got my billMy computer was canceled after it failed to ship one week after the delivery date that it never arrived on
On July 20th I made an online order for a Television which I have purchased two televisions, laptop, X-box system, camera and desk top computer before with absolutely no problem. I was given a delivery date of July 25th didn't receive anything on that day I call to see what was going on Tuesday July 26 I was transferred to six different people and no one could tell me anything. Finally one of the persons said the television probably was on back order or out of stock I asked why hadn't anyone contacted me to let me know this. I am on hold now while I am typing and have been transferred to six different persons trying to cancel this order I have asked for the corporate office number no one has the number I was even told they are not authorize to give number out Who says that. I really hope Dell is not instructing to not give out the corporate number but, when I went online to look up the number online the number listed is ###-###-#### called and what do you know I'm back talking with
I bought a dell computer Dec I've had nothing but problems with itI also bought their preium service package thinking that if their is a problem with the computer they will fix itI've had the same problem with the computer since feb I have spent numours hours on the phone with the dell computer tecnigues and even had a few tech come out to my house and replace parts on the computerit started with the keyboard back lighting not turning on off and has now turned into a totally power issue I have wasted valuable time on the phone with this company including even sending my computer in to them in july or aug and it getting send back to me with new problems and the only one that was already still wrong with itNow they want me to send more time on the phone with them to continue to fake fix my computer if it was just 15, mins no problem but Everytime I call its hoursWith the amount of time I've wasted on the phone with this company and mailing this computer to them I
Initially, Dell had a problem with authorizing my parent's credit card twiceI called them about it and they could not help me at all, in fact they would continually pass me around several of their phone centers and at some points they actually hung up on me because the customer order number they needed was labeled as "Yet to be assigned" and they got angry that I could not provide the customer order number after I explained that it had yet to be assignedAfter this ordeal of calling them after each period they had assured me it would be released by, both my parents and I had enough so we told them that we would cancel the orderAt that point they told me that it had conveniently passed the no cancellation period, I spoke with the supervisor and after talking with him, he assured me that he would recall the package and do a full refund so I would not have to worry about itI had them email me a confirmation just to make sure they would follow up A week later, today the 14th of Oc
for several days maybe now ( approx.) I been contacting dell regarding a issue with my touch on my laptop so far I have got no help at all just hang ups, my time wasted and excuses spoken to several supervisors who could careless and did nothing ( except one I spoke to on Monday who escalated issue) so seems this is acceptable behavior there to do nothing find it rather sad that they refuse to answer a simple question ( how to fix the issue) or something like that when asked but get upset and demand I answer anything they want , also find it odd that one person in out of warranty dept ( got sent there by one person when I asked for manager ( Tuesday) didn't even know what a touchpad is hmmm got a call from escalation person ( no name given ) at about 201pm pst who basically babbled and stated nothing iss there fault and I need to co-operate , really now? they cooperating by refusing to help? or hanging up on me? the driver for touch pad hasn't had a update in over year maybe cl
Recently, I sent my brand new laptop to Dell computers for service to fix an issue with the screen (minor LED leak)I followed their packing and shipping instructions to the letter, even using the original box to ship the unit (which had ample padding) back to their shopI received one update from Dell saying that they saw it on the say to them, then nothing for over a weekWhen the unit was returned, it was damaged and stickers had been placed on it as though it was in that condition when they got it and they were marking it for their recordsI reached out to Dell directly, as the unit was in near pristine condition with no damage when sentFor the last two weeks I have received no assistance from their team, just requests for pictures that I was not instructed to take, requests to get in touch with the shipping agency that should not be my responsibility as they chose that shipper to do business with, and no progress whatsoever, just an email five days ago saying that in 1-bus
I spoke to a Dell representative ( [redacted] ***) and told him what type of printer I needed for my business, [redacted] sent me back a confirmation email which included the proper printer that I would need, then he sold me the wrong printer, when I called him back and told him that he sold me the wrong printer [redacted] then tried to SELL me some additional piece to repair the printerI told him NOT A CHANCE he transferred me to his supervisor and the supervisor said that they would send the printer that was supposed to have been sent the first timeWhen the 2nd printer was sent I found out that it is the same printer so I called countless times regarding the printer and even several Dell representatives tried to communicate with each other to get the situation corrected, the last straw was when a Dell representative tried to help me and shut my business down for hours, I told them I wanted a refund and to some pick up these printers that has my office blocked offA company came to pick
My computer is broken AGAINThe Dell Warranty division is hard to communicate withI asked for a system exchangeThey said they would get back to me in a few daysI don't have time to waitMy computer has been broken more than it has been working since I have owned itplus service calls on this computerDell wont respond to this Revdex.com report eitherThey just ignore their customersWhat a shameI will never buy Dell again and we have been long term customers
I ordered and paid for a laptop on June with an estimated delivery date of June When the laptop did not arrive on June I contacted customer service and they promised me a quick resolution and immediate delivery and also offered a store creditIt is now June and still no laptop and no store credit as promisedI bought this laptop with the understanding that it would be delivered by June 2017.ProductOrService Inspiron Rocket BSWOrderNumber [redacted]
I placed an order for a certified refurbished computer on October 10th and they sent an email to me saying that I would receive a confirmation email shortlyI never received a confirmation email so I gave it a dayI called the next day to see what was going on and the representative told me there was a hold placed on my account and that my order had been cancelledI never received an email or phone to let me know that my order was cancelledI then ask him if I can get my account off hold and replace the orderThis is where I spend the next four hours getting transferred and put on hold to get my account off holdI eventually end up with someone who tells me that the system I was looking at has already been sold to someone elseI had been waiting weeks constantly refreshing the website waiting for a system with the exact specifications I wanted to come upNow what am I supposed to just keep waiting around for another to show up? This was very disrespectful to me for not notify
What has happened toTexas based Dell? The product and customer service are below patheticTry calling DellIn all likelihood the rep is Not in Texas, Not in the USA, but in a country thousands of miles away, where they don't speak American EnglishTry to cancel an order and they persist in trying to collect from your credit cardAlso, what has happened to the Revdex.com? Do multiple one star complaints really merit an A+ Rating?!
In fall of 2013, my college roommate used my cell phone to contact Dell about technical issues with her laptopSince then, I have received 1-calls a month from a Dell call center asking for my roommateI have repeatedly explained that this has never been her phone and that I would like to be removed from the call listIn response, most of the Dell representatives hang upSome of them assure me that I will be removed from this list, but I continue to receive these callsSome representatives have even been rude and interrogated me about why this number is associated with the Dell accountIt has now been years, and I would really like to stop receiving these callsI do not even own a Dell computer
Incorrect equipment received, returned for correct replacement to be shippedReceived replacement and received exact same incorrect orderI called customer service to resolve the issue and was treated very poorly with no concern to make the order rightThe customer support team at Dell cannot understand simple English that my order had the wrong bill to name and order number but had my ship to address so they duplicated the mistake without correction We called customer support on the second error and had to go through multiple people and finally had to ask for a supervisor who was the worst of allWe were told to expect a refund maybe in days and reorderThat is a great way to show how to correct their mistake
I bought a Dell computer in January of and started having problems with it immediately I first called Dell in February and on a regular basis through June, I even called Microsoft to see if they could diagnose the problem They were very helpful but, no results The computer is under warranty until January but, I am told that they will not give me any kind of compensation and, since it would not even boot up, I had to purchase another computer Why does it have a warranty if the company doesn't honor it? I am retired and do not have money to just give to a big company for nothing I don't seem to have any recourse and feel ripped off and helpless against a big corporation
I returned a laptop computer, order# [redacted] , for refund and it was confirmed as being received by Dell on July The e-mail stated refund would be given within business days Total purchase price was $1,and was made with a $1,Dell gift card and $on my credit card On August I contacted Dell about the status of the refund On Dell service request number [redacted] I was told the refund would be given in the next 5-business daysOn August I received the $refund on my credit card, but did not receive the $1,refund on the Dell gift card On August I called Dell about the remaining $1,I am owed The customer service rep I spoke with, [redacted] , said I would receive the remaining $1,by the end of the week I also received a follow up e-mail from him stating the refund would be given in 3-business days, and he would personally follow it and I could e-mail him with any questions On Friday, September 2, I still had not recei
On January 22nd I purchased two Dell U2715H dell monitors on Dell order [redacted] , one of the monitors is defective and I requested Dell on FEBRUARY 29th that I wanted to submit a warranty claim for a replacementDell offers day warranty for dell refurbished equipment known as "day limited warranty" ( [redacted] ) Records show that I have submitted multiple requests for update but no RMA replacement has been sent to me, or has the defective monitor been requested since "their internal systems won't allow them to submit a claim since there is an internal problem with the service tag" Attached communications show several attemps to get a final resolution and to this day March 29th there is still no resolutionA replacement order was placed for a new monitor to be sent, the order remained "In fulfillment stage" for over weeksI contacted Dell most recently requesting an update on Thursday March and received a response on Sun
I ordered a Dell ultraSharp dual monitor bundle and received email that the order was confirmed and the estimated delivery was Nov hours later Dell did a you turn stating that the order was cancelled because I requested it When I contacted the Chat rep, they said that the cancellation was due to a verification issueWhen I asked for what they were trying to verify they couldn't give me a straight answerNow I was transferred to another rep, noting that would be able to better assistThe new rep said that the cancellation was because the item might have been OOS and asked me to re-orderHow am I supposed to re-order an item that's out of stock
I order a product from Dell since 10/24/and still have not received the second shipment for this productThe product was order and invoice at $for a Dell UltraSharp Dual Monitor Bundle U2412MDell processed and charged my credit card for the order, however they only send the stand even though they invoice for bothUnfortunately my mom fell sick and was diagnosed with a terminal illness and I had to switch my priority to what mattered mostNow that things have slow down after my mom's funeral has pass, I decided to follwith Dell again, I am now being told that they were only shipping the stand for the price advertised due to an incorrect promotionDell did not send any advertising discrepancy email to me neither did any one follow up to advise of this issueDell should have either cancel the entire order or send an emailIt is really disgusting when companies treats their customer with no respect and behave as if there money is not appreciated What should
I placed an order for a computer, mouse, monitor, and game pad on 5/30/The next day the order had not gone throughI called Dell order service and the contact, [redacted] *** said the order needed to be placed again so he placed it againAgain I did not receive any confirmation so I called back and spoke with [redacted] ***He said he'd fix the problemI then had charges of over $placed to my bank account (over $in total) and today, 6/4/I started receiving duplicate orders ( I received game pads via Fed Ex , monitor and I can see another monitor is on the way)I tried to cancel all orders today but Dell was no help and their customer service number is an India Outsourced number and they cannot speak English nor could they resolve the issue The duplicate orders being fulfilled are [redacted] and [redacted] ( so far).There may be a third one because they do not know what they are doing and everyone I speak to wants to place the order agai
My problem started when I returned an DELL XPS that I had paid forI followed the instructions of the returnOnce they received the laptop they said that my money will be refundedThe problem is that the money that refunded is the wrong amountI have talked to supervisors an the credit card department and they keep tell me that the systems says that it is correct on their end but my bank statement says other wiseI just want DELL to give me the rest of my money back that is all I wantBut they refuse to help meAs a college student every penny is valuable to me
I recently purchased a Dell Computer from Dell.com I recieved an email confirmation In this email confirmation, I was added to some random guys account I was given alot of his personal information such as his home address and account numbers I called Dell to question this person/my account I as told that they could not change it I could not be assured about the security of my credit card used I was placed on hold for minutes at a time and transferred around every time that I complained I was not allowed to speak to a supervisor when I asked for one The only way I could talk to someone was through Facebook comments where I eventually got someone to cancel my order In the end, I even called the random guy who Dell put me on his account with him and told him who I was in case he got my billMy computer was canceled after it failed to ship one week after the delivery date that it never arrived on
On July 20th I made an online order for a Television which I have purchased two televisions, laptop, X-box system, camera and desk top computer before with absolutely no problem. I was given a delivery date of July 25th didn't receive anything on that day I call to see what was going on Tuesday July 26 I was transferred to six different people and no one could tell me anything. Finally one of the persons said the television probably was on back order or out of stock I asked why hadn't anyone contacted me to let me know this. I am on hold now while I am typing and have been transferred to six different persons trying to cancel this order I have asked for the corporate office number no one has the number I was even told they are not authorize to give number out Who says that. I really hope Dell is not instructing to not give out the corporate number but, when I went online to look up the number online the number listed is ###-###-#### called and what do you know I'm back talking with
I bought a dell computer Dec I've had nothing but problems with itI also bought their preium service package thinking that if their is a problem with the computer they will fix itI've had the same problem with the computer since feb I have spent numours hours on the phone with the dell computer tecnigues and even had a few tech come out to my house and replace parts on the computerit started with the keyboard back lighting not turning on off and has now turned into a totally power issue I have wasted valuable time on the phone with this company including even sending my computer in to them in july or aug and it getting send back to me with new problems and the only one that was already still wrong with itNow they want me to send more time on the phone with them to continue to fake fix my computer if it was just 15, mins no problem but Everytime I call its hoursWith the amount of time I've wasted on the phone with this company and mailing this computer to them I
Initially, Dell had a problem with authorizing my parent's credit card twiceI called them about it and they could not help me at all, in fact they would continually pass me around several of their phone centers and at some points they actually hung up on me because the customer order number they needed was labeled as "Yet to be assigned" and they got angry that I could not provide the customer order number after I explained that it had yet to be assignedAfter this ordeal of calling them after each period they had assured me it would be released by, both my parents and I had enough so we told them that we would cancel the orderAt that point they told me that it had conveniently passed the no cancellation period, I spoke with the supervisor and after talking with him, he assured me that he would recall the package and do a full refund so I would not have to worry about itI had them email me a confirmation just to make sure they would follow up A week later, today the 14th of Oc
for several days maybe now ( approx.) I been contacting dell regarding a issue with my touch on my laptop so far I have got no help at all just hang ups, my time wasted and excuses spoken to several supervisors who could careless and did nothing ( except one I spoke to on Monday who escalated issue) so seems this is acceptable behavior there to do nothing find it rather sad that they refuse to answer a simple question ( how to fix the issue) or something like that when asked but get upset and demand I answer anything they want , also find it odd that one person in out of warranty dept ( got sent there by one person when I asked for manager ( Tuesday) didn't even know what a touchpad is hmmm got a call from escalation person ( no name given ) at about 201pm pst who basically babbled and stated nothing iss there fault and I need to co-operate , really now? they cooperating by refusing to help? or hanging up on me? the driver for touch pad hasn't had a update in over year maybe cl
Recently, I sent my brand new laptop to Dell computers for service to fix an issue with the screen (minor LED leak)I followed their packing and shipping instructions to the letter, even using the original box to ship the unit (which had ample padding) back to their shopI received one update from Dell saying that they saw it on the say to them, then nothing for over a weekWhen the unit was returned, it was damaged and stickers had been placed on it as though it was in that condition when they got it and they were marking it for their recordsI reached out to Dell directly, as the unit was in near pristine condition with no damage when sentFor the last two weeks I have received no assistance from their team, just requests for pictures that I was not instructed to take, requests to get in touch with the shipping agency that should not be my responsibility as they chose that shipper to do business with, and no progress whatsoever, just an email five days ago saying that in 1-bus
I spoke to a Dell representative ( [redacted] ***) and told him what type of printer I needed for my business, [redacted] sent me back a confirmation email which included the proper printer that I would need, then he sold me the wrong printer, when I called him back and told him that he sold me the wrong printer [redacted] then tried to SELL me some additional piece to repair the printerI told him NOT A CHANCE he transferred me to his supervisor and the supervisor said that they would send the printer that was supposed to have been sent the first timeWhen the 2nd printer was sent I found out that it is the same printer so I called countless times regarding the printer and even several Dell representatives tried to communicate with each other to get the situation corrected, the last straw was when a Dell representative tried to help me and shut my business down for hours, I told them I wanted a refund and to some pick up these printers that has my office blocked offA company came to pick
My computer is broken AGAINThe Dell Warranty division is hard to communicate withI asked for a system exchangeThey said they would get back to me in a few daysI don't have time to waitMy computer has been broken more than it has been working since I have owned itplus service calls on this computerDell wont respond to this Revdex.com report eitherThey just ignore their customersWhat a shameI will never buy Dell again and we have been long term customers
I ordered and paid for a laptop on June with an estimated delivery date of June When the laptop did not arrive on June I contacted customer service and they promised me a quick resolution and immediate delivery and also offered a store creditIt is now June and still no laptop and no store credit as promisedI bought this laptop with the understanding that it would be delivered by June 2017.ProductOrService Inspiron Rocket BSWOrderNumber [redacted]
I placed an order for a certified refurbished computer on October 10th and they sent an email to me saying that I would receive a confirmation email shortlyI never received a confirmation email so I gave it a dayI called the next day to see what was going on and the representative told me there was a hold placed on my account and that my order had been cancelledI never received an email or phone to let me know that my order was cancelledI then ask him if I can get my account off hold and replace the orderThis is where I spend the next four hours getting transferred and put on hold to get my account off holdI eventually end up with someone who tells me that the system I was looking at has already been sold to someone elseI had been waiting weeks constantly refreshing the website waiting for a system with the exact specifications I wanted to come upNow what am I supposed to just keep waiting around for another to show up? This was very disrespectful to me for not notify
What has happened toTexas based Dell? The product and customer service are below patheticTry calling DellIn all likelihood the rep is Not in Texas, Not in the USA, but in a country thousands of miles away, where they don't speak American EnglishTry to cancel an order and they persist in trying to collect from your credit cardAlso, what has happened to the Revdex.com? Do multiple one star complaints really merit an A+ Rating?!
In fall of 2013, my college roommate used my cell phone to contact Dell about technical issues with her laptopSince then, I have received 1-calls a month from a Dell call center asking for my roommateI have repeatedly explained that this has never been her phone and that I would like to be removed from the call listIn response, most of the Dell representatives hang upSome of them assure me that I will be removed from this list, but I continue to receive these callsSome representatives have even been rude and interrogated me about why this number is associated with the Dell accountIt has now been years, and I would really like to stop receiving these callsI do not even own a Dell computer
Incorrect equipment received, returned for correct replacement to be shippedReceived replacement and received exact same incorrect orderI called customer service to resolve the issue and was treated very poorly with no concern to make the order rightThe customer support team at Dell cannot understand simple English that my order had the wrong bill to name and order number but had my ship to address so they duplicated the mistake without correction We called customer support on the second error and had to go through multiple people and finally had to ask for a supervisor who was the worst of allWe were told to expect a refund maybe in days and reorderThat is a great way to show how to correct their mistake
I bought a Dell computer in January of and started having problems with it immediately I first called Dell in February and on a regular basis through June, I even called Microsoft to see if they could diagnose the problem They were very helpful but, no results The computer is under warranty until January but, I am told that they will not give me any kind of compensation and, since it would not even boot up, I had to purchase another computer Why does it have a warranty if the company doesn't honor it? I am retired and do not have money to just give to a big company for nothing I don't seem to have any recourse and feel ripped off and helpless against a big corporation
I returned a laptop computer, order# [redacted] , for refund and it was confirmed as being received by Dell on July The e-mail stated refund would be given within business days Total purchase price was $1,and was made with a $1,Dell gift card and $on my credit card On August I contacted Dell about the status of the refund On Dell service request number [redacted] I was told the refund would be given in the next 5-business daysOn August I received the $refund on my credit card, but did not receive the $1,refund on the Dell gift card On August I called Dell about the remaining $1,I am owed The customer service rep I spoke with, [redacted] , said I would receive the remaining $1,by the end of the week I also received a follow up e-mail from him stating the refund would be given in 3-business days, and he would personally follow it and I could e-mail him with any questions On Friday, September 2, I still had not recei
On January 22nd I purchased two Dell U2715H dell monitors on Dell order [redacted] , one of the monitors is defective and I requested Dell on FEBRUARY 29th that I wanted to submit a warranty claim for a replacementDell offers day warranty for dell refurbished equipment known as "day limited warranty" ( [redacted] ) Records show that I have submitted multiple requests for update but no RMA replacement has been sent to me, or has the defective monitor been requested since "their internal systems won't allow them to submit a claim since there is an internal problem with the service tag" Attached communications show several attemps to get a final resolution and to this day March 29th there is still no resolutionA replacement order was placed for a new monitor to be sent, the order remained "In fulfillment stage" for over weeksI contacted Dell most recently requesting an update on Thursday March and received a response on Sun
I ordered a Dell ultraSharp dual monitor bundle and received email that the order was confirmed and the estimated delivery was Nov hours later Dell did a you turn stating that the order was cancelled because I requested it When I contacted the Chat rep, they said that the cancellation was due to a verification issueWhen I asked for what they were trying to verify they couldn't give me a straight answerNow I was transferred to another rep, noting that would be able to better assistThe new rep said that the cancellation was because the item might have been OOS and asked me to re-orderHow am I supposed to re-order an item that's out of stock