I attempted to purchased a laptop through the Dell small Business solutions salesI spoke with a sales person ( [redacted] , [redacted] _ [redacted] @Dell.com), completed the specifics of what I wanted and then transferred the call to our accounting department for paymentThe transaction was successfully paid for (I personally verified with the sales person) and that was itI received an email confirmation and an attached order confirmationI sent a follow up email asking a question to [redacted] and never received a replyA few days later I checked on the status of the order only to find out it was cancelledI received no email or phone call informing me that this was cancelledI called in an attempt to figure out what the problem was and could not get an answer from any of the customer service agentsI tried to call [redacted] multiple times, left him two messages and sent him multiple emails and never received any type of replyAnother sales associate told me that he was chatting with ***
I ordered a graphics card on the dell site and found the item on [redacted] for cheaperThey keep telling me that they do not do price matchI have ordered from dell many times before and found the same item on [redacted] for cheaper and they always gave me the lower priceNow all of a sudden they aren't allowing it
I bought a Dell laptop from Office Depot on January 21st, It is supposed to come with a year warrantyI have issued with the laptops mousepad and contacted dell for warranty serviceThey are telling me that their records show that I bought the laptop on october and that my warranty expired in novemberfirst of all that makes no sense because the warranty is one year After talking to multiple agents one of them asked me to send a picture of my receipt and that they will adjust the warranty date after seeing my proofI emailed it to the rep while on the phone and she said that she will adjust the dateShe then transferred me to in warranty department to help me with my issue and the agent refused because he says my laptop still shows as out of warrantyThis is absolutely ridiculous!
It is impossible to reach your executive office Please update your website with accurate phone numbers The numbers listed are disconnected This is totally unacceptable to be a big company like yours
On Mar I ordered a laptop from Dell's Alienware brand I received the laptop on Mar On April the motherboard in the laptop literally fried during use It smelled like an electrical fire in my house I opened a service request with dell and sent the laptop in once I received the shipping label and box from them days later They received my laptop on Feb and immediately put its repair on "Hold" because they did not have the parts in stock to fix it I called and stated that since the laptop is under days old the least they could do is send me a new laptop of the same exact specs since they had no ETA on when my laptop would be fixed Since then I have been told that they have no way of filling that request for a new laptop and that I would just have to wait which is unacceptable customer service in my opinion I paid for a laptop with years "PREMIUM" support and I should have a laptop in a reasonable amount of time I have been given no ETA and ev
I have a new Dell Inspiron laptop (Service Tag : [redacted] ) which is under warrantyI have been using this laptop for only months and now the casing on LCD screen is unzapping near left hingeThis happens whenever I open/close the lid I am able to zap the joint back to its riginal state by pressing it with my fingersHowever when I open/close the lid again, it zaps near left hinge I called the Dell support toll free number which was routed to outside USThe support rep informed me that this could be due to wear and tearThey also informed me that I would have to pay for itThe rep's supervisor also told me the same thingOn informing him that I am going to write to Revdex.com, I was told to wait for 24-hours before writing to Revdex.com as he was going to escalate the problem to management in USHe asked me what is the best time to reach me and I informed that it is pm to pm ET He insisted if I could be available to speak while Dell US support staff is in officeSo do I
I bought an Inspiron in June On 22nd Apr 2016, while closing laptop, it gave a cracking sound while closing the lid/screenI found its right hinge was broken and corner bottom edge is popped open I contacted Dell support on Apr 23rd and explained what happened for more than one hourI talked to different technical support persons and they are in the view that I must have dropped the laptopAnd this damage is covered under accidental warranty and not covered under basic warrantySo there will be charges to fix hinges I explained that that I am taking utmost care of my laptopIt looks like purchased yesterday and nothing has happened to my laptop after regular use for more than monthsI told them opening and closing is one of the basic function of laptop and hinge was broken while closing laptop which is beyond my control I once again confirmed that my laptop was not neither dropped nor fallen This seems to be manufacturing defect as I saw many posts
When I bought the dell laptop, I inquired with sales reps (via chat) about the accidental damage policy and I was told that the in case of accidental damage(which is not repairable) dell will replace with a brand new laptopRecently I had an accidental damage to my laptop and customer service said they will only replace with a refurbished laptopAt this time I again had a chat with sales team as a new customer to check their policy and they clearly told me that they will replace with brand new laptopI even shared this with customer service(I saved the chat logs too) but they still said they will not honor that and I will be sent refurbished laptop onlyDell is cheating the customers, giving them promise at the time of sale and not keeping itThis is absolutely cheating the customer I got the laptop today(which is a refurbished one) and it had issue with the sound as soon as I started it Looks like they did not even tested the laptop properly before shipping it outI spok
This is the review I posted on the Dell website on 11-28/2016: Today is 11-28-At about 4:pm EST, my phone's battery diedI had been on it to Dell since about am EST today, first with support, then customer service (commercial) and then customer service (I think) againI bought a small laptop from Dell on 8-22-and it arrived at my home around 8-25-Around the very end of October, it quit working altogetherI spoke with a tech support person on or about 11-2-and explained that the computer was completely deadWe went through all the checklist (any lights on (no); is there a light on the charger (yes); hold the on/off switch down (nothing happened) and so on)He told me on 11-07-that he would pass it onThis was his email to me: From: [redacted] [redacted] @Dell.com Hi [redacted] , I am emailing you to provide you with an update regarding the issue you are having with Service Tag [redacted] I initiated the call to our basic support and they said will
I bought a 65" Samsung TV and year extended warranty from Dell.com on 4/16/for $1,Last week my TV stopped functioningOn my warranty receipt from Dell, There was a link to get extended warranty support, When I click on the linkI get "We can't find the page you're looking for"I have called Dell several times for last couple of days and I cannot anyone to help me get my TV fixedI have called these numbers to get help ###-###-#### ###-###-#### ###-###-#### I have spoken to the following folks so far and been on the phone for more than hours [redacted] ( Latin America ) She was speaking to me in Spanish [redacted] No one know how to handle my call and they don't know what to do with my issueThis is very frustratingI have a broken TVPlease Help in getting my TV repair or replaced with a new one Date of Purchase = 04/16/ Order # for Warranty =***-***-***Order # for TV =***-***-***Cr: [redacted]
This relates to Dell Order # [redacted] Service Req # [redacted] and Incident # [redacted] In November I returned a monitor and mouse to Dell when they failed to fill the full order which was to include a computer as well It was returned using UPS labels supplied by the companyThe merchandise was received by Dell and they sent a email confirming it was received and advising me that I should have my refund of $within calendar days It is now April and despite repeated calls and emails that company has yet to give me back my money and have offered no reason, resolution date or anything
I made an order which somehow it got duplicatedAfter returning products, Dell customer service reps were very unorganized and unprofessionalI was given incorrect information regarding my refund several timesI was hung up on as wellI had to send a tweet in order to get some proper attention to my situationI was told they were waiting for the pruducts to be returned but I had tracked the return and knew they received itAs of now, I've only received a portion of my returnIt's been over the to daysNow they're saying they had technical issues and it's still going to take to days to give me the remainder of my refundI'm very frustrated from being told so many different things
In September 2016, I purchased a laptop computer and a tablet sleeve from Dell, using my credit line with Dell Financial. After I received these, I then received a DUPLICATE order. I followed the directions on the dell.com website regarding returns; I did not open the box the laptop came in; I simply placed the return label on it and shipped it back via UPS the next day. A few days later, I received email confirmations from Dell that both duplicate items were received and that they were processing my returns. My Dell financial statement the next month showed a full credit for the tablet sleeve. It also showed an $85 credit, but I don’t know what this was for. There was NO credit for the $730.59 computer. Since October 2016, I have called Dell three times and talked to over 12 people there, in an effort to get this resolved. Each time, after a string of transfers to various customer service agents, I was told MY ACCOUNT WOULD BE CREDITED for the computer WITHIN 24 TO 48 HOURS. N
I ordered a brand new computer system, including a wireless mouse,keyboard and speakersi felt pressured to buy extended warranty but refused tonow my computer and moniter showed up when they should the rest was supposed to be here tomorrow , now suddenly its not coming until dec 3rd, I paid up front for this system I think they should have to give me what they said when they saidi dont know if this is retaliation for not getting the extended warranty but I find it pretty hard to believe that a company like dell cant provide the above listed items for that long
I sent my dell laptop for a warranty return on December Dell fixed my laptop and mailed it back, problem is that they mailed it to the wrong addressIt was delivered incorrectly on December to another house and signed for by another personI called [redacted] the following day and they said they could not assist me since Dell put the wrong address on the packageI called Dell on Dec to report the problemThey opened a ticket and did nothing since thenI have been in contact with Dell back and forth since December and they assured me that they were working on the situationOn January I called [redacted] directly and spoke to a supervisor who told me that no one had contacted them about my packageNo one had notified them that it was lostI then asked the supervisor to do a package pickup, which she attempted to do on January w because of my request, not Dell'sThe driver attempted but no one was homeDell still has not attempted to return my lapto
I ordered XPS from dell.com and got a price $ and placed the order and received order confirmation e-mail from dell.com.Two days later dell.com sent me an e-mail notifying that they cancelled my order Product Details for Order Number : [redacted] I called them and they told me the price was not correct .Customer rep [redacted] @Dell.com reenter the order with Order Details Order Date: 2/2/ Order Number: [redacted] Shipping Method: Not Shipped Dell Purchase ID: [redacted] And I checked the order status today they cancelled this order too without letting me know or notifying me I would like them to ship my computer and give me a statement regarding all these confusion
I ordered a Laptop from Dell on 11/15/16, after purchasing this item from their website the information showed that I will be receiving the laptop on 11/22/After several days Dell still has not put the tracking number on the check order status on there websiteI have called many times and spoke to different people which all told me different thingsThey said they would get back to me in hours, when they got back to me they sent me a tracking number from an order in that was not mineI called again and the rep told me they would get back to me in another hours of looking into this This is my last and final time I will ever be buying anything with this companyI have still not received my product and an answer to my problem
Ordered a laptop with two day shipping, As of today its two days past its delivery dateNo were during the order process did it state the item would be delivered two days after it was received in the USI felt deceived by there order systemI have emails showing the delivery dates and a printout from their own site
I purchased a laptop from Dell online based on the features, specifications, and information advertised on their websiteThe website advertises the following: "The USB Type C port supports single-cable docking for more convenience, DisplayPort for connecting to ultra-high resolution external displays, and DC-in, so you can charge your 2-in-the same way you do on your tablet." This is the part I'm troubled by: "and DC-in, so you can charge your 2-in-the same way you do on your tablet." They fail to mention you can only use the USB C charging feature if you buy a $proprietary Dell adapter anywhere on their websiteThere is no generic or 3rd party option to make this feature work which means you have to buy this proprietary adapter otherwise this feature remains non-existent for all other consumersI feel like I was misled to believe I would be able to use this feature right out of the box, but that clearly is not the case
I placed an order for a TV on Nov22, around 6:PM Eastern TimeI cancelled that order about four hours laterEven though I requested cancellation, the order shipped via Pilot Freight Services and my Dell Financial credit account was charged $Because I cancelled the order so quickly, and because delivery was never attempted, I excepted my Dell Financial account to be refunded / credited in a prompt mannerHowever, Dell refuses to credit my account because Pilot Freight still has the televisionHowever, **since delivery was never even attempted and because I cancelled the order within four hours of placing it [redacted] I don't understand how that's my problemThe location of the TV is strictly between Dell and Freight, and it's Dell responsibility because they shipped the TV well after I cancelled the orderCustomer service told me it could be up to two months before they could credit my accountI would like my Dell Financial account credited the $credited immedi
I attempted to purchased a laptop through the Dell small Business solutions salesI spoke with a sales person ( [redacted] , [redacted] _ [redacted] @Dell.com), completed the specifics of what I wanted and then transferred the call to our accounting department for paymentThe transaction was successfully paid for (I personally verified with the sales person) and that was itI received an email confirmation and an attached order confirmationI sent a follow up email asking a question to [redacted] and never received a replyA few days later I checked on the status of the order only to find out it was cancelledI received no email or phone call informing me that this was cancelledI called in an attempt to figure out what the problem was and could not get an answer from any of the customer service agentsI tried to call [redacted] multiple times, left him two messages and sent him multiple emails and never received any type of replyAnother sales associate told me that he was chatting with ***
I ordered a graphics card on the dell site and found the item on [redacted] for cheaperThey keep telling me that they do not do price matchI have ordered from dell many times before and found the same item on [redacted] for cheaper and they always gave me the lower priceNow all of a sudden they aren't allowing it
I bought a Dell laptop from Office Depot on January 21st, It is supposed to come with a year warrantyI have issued with the laptops mousepad and contacted dell for warranty serviceThey are telling me that their records show that I bought the laptop on october and that my warranty expired in novemberfirst of all that makes no sense because the warranty is one year After talking to multiple agents one of them asked me to send a picture of my receipt and that they will adjust the warranty date after seeing my proofI emailed it to the rep while on the phone and she said that she will adjust the dateShe then transferred me to in warranty department to help me with my issue and the agent refused because he says my laptop still shows as out of warrantyThis is absolutely ridiculous!
It is impossible to reach your executive office Please update your website with accurate phone numbers The numbers listed are disconnected This is totally unacceptable to be a big company like yours
On Mar I ordered a laptop from Dell's Alienware brand I received the laptop on Mar On April the motherboard in the laptop literally fried during use It smelled like an electrical fire in my house I opened a service request with dell and sent the laptop in once I received the shipping label and box from them days later They received my laptop on Feb and immediately put its repair on "Hold" because they did not have the parts in stock to fix it I called and stated that since the laptop is under days old the least they could do is send me a new laptop of the same exact specs since they had no ETA on when my laptop would be fixed Since then I have been told that they have no way of filling that request for a new laptop and that I would just have to wait which is unacceptable customer service in my opinion I paid for a laptop with years "PREMIUM" support and I should have a laptop in a reasonable amount of time I have been given no ETA and ev
I have a new Dell Inspiron laptop (Service Tag : [redacted] ) which is under warrantyI have been using this laptop for only months and now the casing on LCD screen is unzapping near left hingeThis happens whenever I open/close the lid I am able to zap the joint back to its riginal state by pressing it with my fingersHowever when I open/close the lid again, it zaps near left hinge I called the Dell support toll free number which was routed to outside USThe support rep informed me that this could be due to wear and tearThey also informed me that I would have to pay for itThe rep's supervisor also told me the same thingOn informing him that I am going to write to Revdex.com, I was told to wait for 24-hours before writing to Revdex.com as he was going to escalate the problem to management in USHe asked me what is the best time to reach me and I informed that it is pm to pm ET He insisted if I could be available to speak while Dell US support staff is in officeSo do I
I bought an Inspiron in June On 22nd Apr 2016, while closing laptop, it gave a cracking sound while closing the lid/screenI found its right hinge was broken and corner bottom edge is popped open I contacted Dell support on Apr 23rd and explained what happened for more than one hourI talked to different technical support persons and they are in the view that I must have dropped the laptopAnd this damage is covered under accidental warranty and not covered under basic warrantySo there will be charges to fix hinges I explained that that I am taking utmost care of my laptopIt looks like purchased yesterday and nothing has happened to my laptop after regular use for more than monthsI told them opening and closing is one of the basic function of laptop and hinge was broken while closing laptop which is beyond my control I once again confirmed that my laptop was not neither dropped nor fallen This seems to be manufacturing defect as I saw many posts
When I bought the dell laptop, I inquired with sales reps (via chat) about the accidental damage policy and I was told that the in case of accidental damage(which is not repairable) dell will replace with a brand new laptopRecently I had an accidental damage to my laptop and customer service said they will only replace with a refurbished laptopAt this time I again had a chat with sales team as a new customer to check their policy and they clearly told me that they will replace with brand new laptopI even shared this with customer service(I saved the chat logs too) but they still said they will not honor that and I will be sent refurbished laptop onlyDell is cheating the customers, giving them promise at the time of sale and not keeping itThis is absolutely cheating the customer I got the laptop today(which is a refurbished one) and it had issue with the sound as soon as I started it Looks like they did not even tested the laptop properly before shipping it outI spok
This is the review I posted on the Dell website on 11-28/2016: Today is 11-28-At about 4:pm EST, my phone's battery diedI had been on it to Dell since about am EST today, first with support, then customer service (commercial) and then customer service (I think) againI bought a small laptop from Dell on 8-22-and it arrived at my home around 8-25-Around the very end of October, it quit working altogetherI spoke with a tech support person on or about 11-2-and explained that the computer was completely deadWe went through all the checklist (any lights on (no); is there a light on the charger (yes); hold the on/off switch down (nothing happened) and so on)He told me on 11-07-that he would pass it onThis was his email to me: From: [redacted] [redacted] @Dell.com Hi [redacted] , I am emailing you to provide you with an update regarding the issue you are having with Service Tag [redacted] I initiated the call to our basic support and they said will
I bought a 65" Samsung TV and year extended warranty from Dell.com on 4/16/for $1,Last week my TV stopped functioningOn my warranty receipt from Dell, There was a link to get extended warranty support, When I click on the linkI get "We can't find the page you're looking for"I have called Dell several times for last couple of days and I cannot anyone to help me get my TV fixedI have called these numbers to get help ###-###-#### ###-###-#### ###-###-#### I have spoken to the following folks so far and been on the phone for more than hours [redacted] ( Latin America ) She was speaking to me in Spanish [redacted] No one know how to handle my call and they don't know what to do with my issueThis is very frustratingI have a broken TVPlease Help in getting my TV repair or replaced with a new one Date of Purchase = 04/16/ Order # for Warranty =***-***-***Order # for TV =***-***-***C
r: [redacted]
This relates to Dell Order # [redacted] Service Req # [redacted] and Incident # [redacted] In November I returned a monitor and mouse to Dell when they failed to fill the full order which was to include a computer as well It was returned using UPS labels supplied by the companyThe merchandise was received by Dell and they sent a email confirming it was received and advising me that I should have my refund of $within calendar days It is now April and despite repeated calls and emails that company has yet to give me back my money and have offered no reason, resolution date or anything
I made an order which somehow it got duplicatedAfter returning products, Dell customer service reps were very unorganized and unprofessionalI was given incorrect information regarding my refund several timesI was hung up on as wellI had to send a tweet in order to get some proper attention to my situationI was told they were waiting for the pruducts to be returned but I had tracked the return and knew they received itAs of now, I've only received a portion of my returnIt's been over the to daysNow they're saying they had technical issues and it's still going to take to days to give me the remainder of my refundI'm very frustrated from being told so many different things
In September 2016, I purchased a laptop computer and a tablet sleeve from Dell, using my credit line with Dell Financial. After I received these, I then received a DUPLICATE order. I followed the directions on the dell.com website regarding returns; I did not open the box the laptop came in; I simply placed the return label on it and shipped it back via UPS the next day. A few days later, I received email confirmations from Dell that both duplicate items were received and that they were processing my returns. My Dell financial statement the next month showed a full credit for the tablet sleeve. It also showed an $85 credit, but I don’t know what this was for. There was NO credit for the $730.59 computer. Since October 2016, I have called Dell three times and talked to over 12 people there, in an effort to get this resolved. Each time, after a string of transfers to various customer service agents, I was told MY ACCOUNT WOULD BE CREDITED for the computer WITHIN 24 TO 48 HOURS. N
I ordered a brand new computer system, including a wireless mouse,keyboard and speakersi felt pressured to buy extended warranty but refused tonow my computer and moniter showed up when they should the rest was supposed to be here tomorrow , now suddenly its not coming until dec 3rd, I paid up front for this system I think they should have to give me what they said when they saidi dont know if this is retaliation for not getting the extended warranty but I find it pretty hard to believe that a company like dell cant provide the above listed items for that long
I sent my dell laptop for a warranty return on December Dell fixed my laptop and mailed it back, problem is that they mailed it to the wrong addressIt was delivered incorrectly on December to another house and signed for by another personI called [redacted] the following day and they said they could not assist me since Dell put the wrong address on the packageI called Dell on Dec to report the problemThey opened a ticket and did nothing since thenI have been in contact with Dell back and forth since December and they assured me that they were working on the situationOn January I called [redacted] directly and spoke to a supervisor who told me that no one had contacted them about my packageNo one had notified them that it was lostI then asked the supervisor to do a package pickup, which she attempted to do on January w because of my request, not Dell'sThe driver attempted but no one was homeDell still has not attempted to return my lapto
I ordered XPS from dell.com and got a price $ and placed the order and received order confirmation e-mail from dell.com.Two days later dell.com sent me an e-mail notifying that they cancelled my order Product Details for Order Number : [redacted] I called them and they told me the price was not correct .Customer rep [redacted] @Dell.com reenter the order with Order Details Order Date: 2/2/ Order Number: [redacted] Shipping Method: Not Shipped Dell Purchase ID: [redacted] And I checked the order status today they cancelled this order too without letting me know or notifying me I would like them to ship my computer and give me a statement regarding all these confusion
I ordered a Laptop from Dell on 11/15/16, after purchasing this item from their website the information showed that I will be receiving the laptop on 11/22/After several days Dell still has not put the tracking number on the check order status on there websiteI have called many times and spoke to different people which all told me different thingsThey said they would get back to me in hours, when they got back to me they sent me a tracking number from an order in that was not mineI called again and the rep told me they would get back to me in another hours of looking into this This is my last and final time I will ever be buying anything with this companyI have still not received my product and an answer to my problem
Ordered a laptop with two day shipping, As of today its two days past its delivery dateNo were during the order process did it state the item would be delivered two days after it was received in the USI felt deceived by there order systemI have emails showing the delivery dates and a printout from their own site
I purchased a laptop from Dell online based on the features, specifications, and information advertised on their websiteThe website advertises the following: "The USB Type C port supports single-cable docking for more convenience, DisplayPort for connecting to ultra-high resolution external displays, and DC-in, so you can charge your 2-in-the same way you do on your tablet." This is the part I'm troubled by: "and DC-in, so you can charge your 2-in-the same way you do on your tablet." They fail to mention you can only use the USB C charging feature if you buy a $proprietary Dell adapter anywhere on their websiteThere is no generic or 3rd party option to make this feature work which means you have to buy this proprietary adapter otherwise this feature remains non-existent for all other consumersI feel like I was misled to believe I would be able to use this feature right out of the box, but that clearly is not the case
I placed an order for a TV on Nov22, around 6:PM Eastern TimeI cancelled that order about four hours laterEven though I requested cancellation, the order shipped via Pilot Freight Services and my Dell Financial credit account was charged $Because I cancelled the order so quickly, and because delivery was never attempted, I excepted my Dell Financial account to be refunded / credited in a prompt mannerHowever, Dell refuses to credit my account because Pilot Freight still has the televisionHowever, **since delivery was never even attempted and because I cancelled the order within four hours of placing it [redacted] I don't understand how that's my problemThe location of the TV is strictly between Dell and Freight, and it's Dell responsibility because they shipped the TV well after I cancelled the orderCustomer service told me it could be up to two months before they could credit my accountI would like my Dell Financial account credited the $credited immedi