I bought two products from Dell recently, and had issues both timesBut they were not issues with the products themselvesI am repeatedly stymied and aggravated by their manipulative, arrogant, condescending, and ultimately unhelpful representatives One Dell representative actual told me, more or less: "If you cannot understand what I am telling you then I can't help you." Wow, so blame it on the customer then? I do not think the context even mattersI would never say anything like that to a paying customer I will try my best to never buy anything from Dell ever again.?
I purchased a Dell on 7/and unboxed the new Dell Inspiron on Saturday 10/ It worked for four hours, then abruptly shut down and wouldn't restart I troubleshooted with technical support and it did not help The offered to have me send it in for repairs I paid for a new computer and do not want to end up with what is essentially a repaired or refurbished oneI advised technical support that I wanted a refund, and they transferred me to the customer service department, which was closed On Monday 10/I attempted to resolve the issue via online chat I was transferred from technical support to customer service, who immediately transferred me back to technical support, then support service for South America, then the chat disconnected from their end The process took a total of hours and I did not receive any information about refunds On 10/6, the computer did start, and has started about 30% of the time I've tried ever since It takes about minutes to start u
I have had problem with my printer for the past 5 months. It began with my printer not scanning, and their service technicians never showing up. After about a month I received a replacemt printer. I had the printer for less than 90 days and the same problem occurred, they sent a tech out after a week and he “fixed” the problem. Then my printer would not acknowledge the wireless capabilities. They sent a tech out 2 more tones over 4 weeks, and now my printer doesn’t work at all! They have told me for 3 weeks that they were sending a new replacement printer, however, somehow this keeps getting canceled and the people keep telling me that they only have the most recent request for a printer, and that someone will be in contact when it ships. Except it doesn’t ship, and they continue to keep me on a revolving door of different employees saying it is no longer under their control. The most recent p [redacted] is on leave, and I should be contacted within 24 hours. I have demanded calls from them
Dell updated my account for a subscription service with someone else's name , address and visa number Every weeks or so, they try billing my service using this information I have contacted different people to figure out how someone else's billing information got into a subscription service and could they change it no one helps They tell me they can't change it and to go online and update my personal account settings But the only information in my account settings is my personal information, nothing having to do with the person whose name they put in my account or her visa number In summary, Dell is trying to make it appear as though I am trying to use someone else's credit card for a purchase, something I had no involvement with And they won't fix it
I pursed a product with dell Novwith purchase ID [redacted] for one Inspiron for 106.3$ It got shipped out by [redacted] tracking [redacted] and should be delivered by NovHowever, I was never able to receive the item and when I checked the tracking, on [redacted] website it said the item was shipped back to DellNow, it got back to Dell on Nov.28th and I never got my payment refunded This whole situation is like, you paid for some product and DEll pretended to ship you the item, however, it never got to you and they never noticed me on thisI found it out and Dell promised me to refund on Dec1st, however, untill today, Dec 7th, I still didn't receive any refundWhen I called back today, the customer service was so rude and they failed to tell me or provide me any proof their refundThey blamed everything on [redacted] , however, when I asked which [redacted] address they sent the refund to, the customer service just said I have nothing more new to tell you I really fe
I am a Microsoft Certified System Builder I work on people’s computers My Business name is “ [redacted] ***” In my area there seems to be allot of Dell computers In my area there area allot of low income people that seem to like buying Dell computers These low income people cannot afford to buy new computers every few years, so they bring them to me to upgrade them The problem is, is getting the help and information I need from Dell It seems that when a computer is no longer in warranty, Dell longer cares about the low income people that purchased Dell’s computers While Dell is in the business of selling new computers and supply warranty support, there is no reason that Dell cannot supply support to a business the fixes and upgrades out of warranty computers for low income people that cannot afford news computers What Dell really does is called greed I just happens that the computer that I am working on is my own A Dell Inspiron I emailed Dell su
My laptop, A Dell XPS has had four different motherboards replaced and it still not working, was advised that it will be replaced with a different lower spec,unit but the response is very slow and I will not receive the laptop according to customer service for another daysHave been without a laptop for almost a monthThis is unacceptableLaptop was never correctly fixed and customer service will not expedite exchange process even though original laptop has next day service
On November 11, 2016, the Nintendo Classic Edition went on sale and was a hot item with limited quantities. I jumped online at 6:57am ET and placed an order at www.dell.com to purchase the item for $59.99 plus tax. I received two emails at that time. The first was one that the order was received and I was provided with an Order# and Purchase ID. The second was a confirmation of my order email with order information, a link to my order status and estimated delivery between December 2-12, 2016. At that time, I also saw that there was a pending transaction in my bank account for the amount of the purchase. I believed that everything was good because I got all of the way through the online checkout and received my confirmations. On Monday, November 14, 2016 at 6:52pm ET I received an email from Dell saying that my order was cancelled. The beginning of the text read "As requested, some or all of the items in this order have been cancelled." In no way would I cancel my order for
I purchased a Dell XPS 15, item No [redacted] , at "Dell on ***" on 5/17/at the price of $1,Two days later (on 5/19/18), I saw the price of the same item had dropped $to 1,In order not to waste the shipping fees by cancelling and reordering for that item, I tried to contact Dell to see if I could get a price adjustment for that itemI called the number provided on the [redacted] website and that phone call was answered by Dell Technical SupportI was told by the Dell Technical Support that I had to call Dell Customer Care, phone No [redacted] but they were closed and wouldn't be available till Monday (5/21/18)However, I went ahead sending a message to "Dell on ***" on 5/19/asking if I can get a price adjustment for that purchase I called Dell Customer Care, the phone number provided to me by Dell Technical Support, on 5/21/After telling representative the price adjustment I was asking for, I was told to call [redacted] back about itIt seemed that
I hope you can help me, I am very augury and frustrated with this bad DELL experience I ordered the a inch Dell monitor and a Samsung TV on Nov However when I check the order status on the dell website on the second day, I noticed that my order was cancelledWITH NO REASONAnd I didn’t received any cancel notification email, or call from dell and the order just got cancelled Then I phoned customer services and they advise me this is order was cancelled my the verification deptand I got transferred to them after the 3+ hours wait on the phone, I got hand up .and I called again, they closedSecond day I call again and I wait and wait and wait I wait for almost and half hours!!!!! (see screen shot attached) then I can’t wait any longer, I give up..and I called customer service again to explainThe CS manager advised they going to ask the manager of the verification dept to call me in hourAnd no luckI didn’t received calls over the hours period .I
I bought a Dell Inspiron 11-(very basic machine, 32GB solid state) less than a year ago and now am finding out it can no longer operate using the system it was delivered with (Windows 10) due to lack of enough memoryI knew I was buying a laptop with limited memory but I also knew I would only operate it with the "basic" software that I ordered it with AND would only store my files externallyEverything worked fine for about months, then I started getting 'insufficient memory' warnings as periodic software updates tried to automatically take care of themselves The laptop became essentially unuseable in August when Windows needed more space to upgrade than I could provide even after stripping Office, Google, and anything else I couldAt one point I paid $for 500GB harddrive to upgrade it but have since found this model won't accomodate it (they make models similar, but I have the one that does not)After a number of "chats" and checking online, I see that many others have had similar problems and noone found Dell to be helpful in resolving itMost recently I turned the laptop over to IT professionals who have had it for almost a week and are still trying to get it to upgrade so I think I'm at the end of my ropeMy wife & I have owned a number of Dells over the year and have been happy in the past, but no so nowAll I want is a laptop that will CONTINUE doing what it did when I bought it/w.a./
I purchased Dell Laptop from [redacted] on Feb 26th, which now needs warranty support and Dell has refused to provided warranty support citing that the unit is years old and [redacted] sold me old unitFor a consumer, a standard warranty kicks in from the day he purchases, however it seems Dell is adamant in saying it kicks in from the day they sell it to [redacted] , and now its expiredI have never heard of such policy and I couldn't find this mentioned on their website also that consumer purchasing a Dell laptop will have partial warranty depending on when the laptop was purchased by retailer or re sellerTypically, the warranty needs to be reset, and transferred to Consumer, which Dell first started to do, and I sent them the proof of purchase, however latter came back saying they will not transfer the warranty Also their Supervisor are too arrogant and inconsistentFirst supervisor said, go to [redacted] and buy warranty, latter agreed to provide warranty after I said, I purchased
I went to dell online to purchase a Samsung 65" TV KSI had been watching the price for weeksThis morning I noticed it added a $gift card promo to the sale price of $I added it to cart signed in with my account entered shipping and payment information and when I get to the last page they removed the promo and sale price and tried to charge me $for the TVI have a screenshot of the advertisementThey would not let me purchase the TV for the price it was advertised for
Perpetually getting screwed by Dell End User Warrantied Support Opened a ticket via the Dell Diagnostics support page, went into it knowing this was a motherboard failure, send them diags as well as Windows System Event logs - proving definitively there was an issue with their hardware Error rate and subsequent hardware failure intensifying in frequency, rendering the machine worthless - unusable They had me wipe out all of my data and settings - TWICE - to prove to them it was not a software issue with Windows (which the event logs themselves already proved) After having been without a machine for two weeks at this point, and having done all of their work for them, I requested the Like-for-Like swap as outlined in their Limited warranty They responded they could not do that, that I had to continue going without the machine I paid for - in order for them to continue troubleshooting, then possibly swapping anyway My request is entirely within their customer-facing doc
On 11/24/I ordered a Xbox one bundle from dell.comThe bundle was to include a Xbox one console with controller, (1) Extra wireless controller, (1) Gears of War 4, (1) Battlefield on sale for $I bought the bundle and was told by a online chat/helpemployee that I had no worries that I had the right bundleThe next day I got a email that had said my order had shipped and gave me a tracking numberAfter trying to track my order I found out that my order had been lost, so I called dell's customer service department explain to them the situation and they told me that they would have to look into it and investigative where my package had went that it would be hourshours later they called and apologized to me and told me they would be express shipping a new Xbox one bundle out to me, and extended their apologizes(this is fine, I understand things get lost/stolen in the mail system) After receiving my package in the mail, I got just a Xbox one console and the game
We ordered a laptop and DVD drive from Dell on 6/23/(Purchase ID Number: [redacted] ) The computer did not come with a hard drive, but the service manual for the computer ( [redacted] ) showed how to install a hard drive and there was no indication that a hard drive could not be added later After a couple of months, it became clear that 32GB of disk space was insufficient, so I contacted Dell on 10/5/ to ask which hard drive I should order for the computer (Dell Chat Session ID: [redacted] ) I purchased the hard drive recommended by Dell on 10/16/ When I tried to install the hard drive, I discovered that the socket the hard drive should connect to on the motherboard was missing I called Dell on 10/21/to request a service or exchange of the machine I spent over hours on the phone being passed between the technical support, sales support and customer support team, including being hun
Our organization is tax exempt, with all necessary certification On May 9th I made a purchase from Dell for a Ink toner cartridge They charged us $tax on this order I sent then an email to their tax dept with the necessary tax exemption paperwork and asked that the tax be refunded They replied that the names on the order and tax certificate didn't match I then called and explained to [redacted] , a Dell tax representative, that our legal name and the name of the site the toner cartridge was shipped to are different but they are the same organization He then assured me that he understood and would work to get the refund processed It has now been over months and there has still been no refund issued I received an email on Tuesday from [redacted] stating that because of a name discrepancy between our tax exemption certificate and name on our order the refund has not been issued I was assured that this issue had been resolved! After months and months of constant em
I purchased a Dell Alienware Area Computer I added a four year warranty Monitor went out in a year I contacted Dell, they did not honor warranty, they told me the monitor was purchased separately and the monitor was not included The sales tech who sold the system to me told me the monitor was included 01/17/04:50:55PM Agent (TIP_ [redacted] *): "also included a inch full HD monitor [redacted] ." I showed them this comment from the sales tech To: "***_ [redacted] " She told me the monitor was not included in warranty I had to purchase a monitor to replace the "included" monitor, I then had to place it under its "own" warranty so this does not happen to me again Here is the kicker, when you go to the Dell website and look at monitors to buy they all say they come with a yr warranty, and they don't I have MS and when I am "baited" then switched in a deal, trying to understand it all is harder for me
To whom it may concern, On December 13th, I order an Alienware Rsystem from DellThe order was confirmedI had purchased an upgraded shipping option (two day shipping) in order to guarantee that the system would be delivered before I left town for an extended amount of time on December 23rdI have an email confirmation and several customer support chat logs promising this delivery date However, their customer support is stating that there is a part shortage, and the machine has not been manufacturedThey transferred me to the modifications team in order to modify the order to where it would delivered before the 23rdThe first person I talked to over the phone was extremely helpful, and it sounded like he wanted to modify the order to meet the deadline, but was difficult to understandI requested that he transfer me to someone who I could understandHe did, he transferred me to his supervisorHis supervisor refused to modify the order in order to meet our December
I bought two products from Dell recently, and had issues both timesBut they were not issues with the products themselvesI am repeatedly stymied and aggravated by their manipulative, arrogant, condescending, and ultimately unhelpful representatives One Dell representative actual told me, more or less: "If you cannot understand what I am telling you then I can't help you." Wow, so blame it on the customer then? I do not think the context even mattersI would never say anything like that to a paying customer I will try my best to never buy anything from Dell ever again.?
I purchased a Dell on 7/and unboxed the new Dell Inspiron on Saturday 10/ It worked for four hours, then abruptly shut down and wouldn't restart I troubleshooted with technical support and it did not help The offered to have me send it in for repairs I paid for a new computer and do not want to end up with what is essentially a repaired or refurbished oneI advised technical support that I wanted a refund, and they transferred me to the customer service department, which was closed On Monday 10/I attempted to resolve the issue via online chat I was transferred from technical support to customer service, who immediately transferred me back to technical support, then support service for South America, then the chat disconnected from their end The process took a total of hours and I did not receive any information about refunds On 10/6, the computer did start, and has started about 30% of the time I've tried ever since It takes about minutes to start u
I have had problem with my printer for the past 5 months. It began with my printer not scanning, and their service technicians never showing up. After about a month I received a replacemt printer. I had the printer for less than 90 days and the same problem occurred, they sent a tech out after a week and he “fixed” the problem. Then my printer would not acknowledge the wireless capabilities. They sent a tech out 2 more tones over 4 weeks, and now my printer doesn’t work at all! They have told me for 3 weeks that they were sending a new replacement printer, however, somehow this keeps getting canceled and the people keep telling me that they only have the most recent request for a printer, and that someone will be in contact when it ships. Except it doesn’t ship, and they continue to keep me on a revolving door of different employees saying it is no longer under their control. The most recent p [redacted] is on leave, and I should be contacted within 24 hours. I have demanded calls from them
Dell updated my account for a subscription service with someone else's name , address and visa number Every weeks or so, they try billing my service using this information I have contacted different people to figure out how someone else's billing information got into a subscription service and could they change it no one helps They tell me they can't change it and to go online and update my personal account settings But the only information in my account settings is my personal information, nothing having to do with the person whose name they put in my account or her visa number In summary, Dell is trying to make it appear as though I am trying to use someone else's credit card for a purchase, something I had no involvement with And they won't fix it
I pursed a product with dell Novwith purchase ID [redacted] for one Inspiron for 106.3$ It got shipped out by [redacted] tracking [redacted] and should be delivered by NovHowever, I was never able to receive the item and when I checked the tracking, on [redacted] website it said the item was shipped back to DellNow, it got back to Dell on Nov.28th and I never got my payment refunded This whole situation is like, you paid for some product and DEll pretended to ship you the item, however, it never got to you and they never noticed me on thisI found it out and Dell promised me to refund on Dec1st, however, untill today, Dec 7th, I still didn't receive any refundWhen I called back today, the customer service was so rude and they failed to tell me or provide me any proof their refundThey blamed everything on [redacted] , however, when I asked which [redacted] address they sent the refund to, the customer service just said I have nothing more new to tell you I really fe
I am a Microsoft Certified System Builder I work on people’s computers My Business name is “ [redacted] ***” In my area there seems to be allot of Dell computers In my area there area allot of low income people that seem to like buying Dell computers These low income people cannot afford to buy new computers every few years, so they bring them to me to upgrade them The problem is, is getting the help and information I need from Dell It seems that when a computer is no longer in warranty, Dell longer cares about the low income people that purchased Dell’s computers While Dell is in the business of selling new computers and supply warranty support, there is no reason that Dell cannot supply support to a business the fixes and upgrades out of warranty computers for low income people that cannot afford news computers What Dell really does is called greed I just happens that the computer that I am working on is my own A Dell Inspiron I emailed Dell su
My laptop, A Dell XPS has had four different motherboards replaced and it still not working, was advised that it will be replaced with a different lower spec,unit but the response is very slow and I will not receive the laptop according to customer service for another daysHave been without a laptop for almost a monthThis is unacceptableLaptop was never correctly fixed and customer service will not expedite exchange process even though original laptop has next day service
On November 11, 2016, the Nintendo Classic Edition went on sale and was a hot item with limited quantities. I jumped online at 6:57am ET and placed an order at www.dell.com to purchase the item for $59.99 plus tax. I received two emails at that time. The first was one that the order was received and I was provided with an Order# and Purchase ID. The second was a confirmation of my order email with order information, a link to my order status and estimated delivery between December 2-12, 2016. At that time, I also saw that there was a pending transaction in my bank account for the amount of the purchase. I believed that everything was good because I got all of the way through the online checkout and received my confirmations. On Monday, November 14, 2016 at 6:52pm ET I received an email from Dell saying that my order was cancelled. The beginning of the text read "As requested, some or all of the items in this order have been cancelled." In no way would I cancel my order for
I purchased a Dell XPS 15, item No [redacted] , at "Dell on ***" on 5/17/at the price of $1,Two days later (on 5/19/18), I saw the price of the same item had dropped $to 1,In order not to waste the shipping fees by cancelling and reordering for that item, I tried to contact Dell to see if I could get a price adjustment for that itemI called the number provided on the [redacted] website and that phone call was answered by Dell Technical SupportI was told by the Dell Technical Support that I had to call Dell Customer Care, phone No [redacted] but they were closed and wouldn't be available till Monday (5/21/18)However, I went ahead sending a message to "Dell on ***" on 5/19/asking if I can get a price adjustment for that purchase I called Dell Customer Care, the phone number provided to me by Dell Technical Support, on 5/21/After telling representative the price adjustment I was asking for, I was told to call [redacted] back about itIt seemed that
I hope you can help me, I am very augury and frustrated with this bad DELL experience I ordered the a inch Dell monitor and a Samsung TV on Nov However when I check the order status on the dell website on the second day, I noticed that my order was cancelledWITH NO REASONAnd I didn’t received any cancel notification email, or call from dell and the order just got cancelled Then I phoned customer services and they advise me this is order was cancelled my the verification deptand I got transferred to them after the 3+ hours wait on the phone, I got hand up .and I called again, they closedSecond day I call again and I wait and wait and wait I wait for almost and half hours!!!!! (see screen shot attached) then I can’t wait any longer, I give up..and I called customer service again to explainThe CS manager advised they going to ask the manager of the verification dept to call me in hourAnd no luckI didn’t received calls over the hours period .I
I bought a Dell Inspiron 11-(very basic machine, 32GB solid state) less than a year ago and now am finding out it can no longer operate using the system it was delivered with (Windows 10) due to lack of enough memoryI knew I was buying a laptop with limited memory but I also knew I would only operate it with the "basic" software that I ordered it with AND would only store my files externallyEverything worked fine for about months, then I started getting 'insufficient memory' warnings as periodic software updates tried to automatically take care of themselves The laptop became essentially unuseable in August when Windows needed more space to upgrade than I could provide even after stripping Office, Google, and anything else I couldAt one point I paid $for 500GB harddrive to upgrade it but have since found this model won't accomodate it (they make models similar, but I have the one that does not)After a number of "chats" and checking online, I see that many others have had similar problems and noone found Dell to be helpful in resolving itMost recently I turned the laptop over to IT professionals who have had it for almost a week and are still trying to get it to upgrade so I think I'm at the end of my ropeMy wife & I have owned a number of Dells over the year and have been happy in the past, but no so nowAll I want is a laptop that will CONTINUE doing what it did when I bought it/w.a./
I purchased Dell Laptop from [redacted] on Feb 26th, which now needs warranty support and Dell has refused to provided warranty support citing that the unit is years old and [redacted] sold me old unitFor a consumer, a standard warranty kicks in from the day he purchases, however it seems Dell is adamant in saying it kicks in from the day they sell it to [redacted] , and now its expiredI have never heard of such policy and I couldn't find this mentioned on their website also that consumer purchasing a Dell laptop will have partial warranty depending on when the laptop was purchased by retailer or re sellerTypically, the warranty needs to be reset, and transferred to Consumer, which Dell first started to do, and I sent them the proof of purchase, however latter came back saying they will not transfer the warranty Also their Supervisor are too arrogant and inconsistentFirst supervisor said, go to [redacted] and buy warranty, latter agreed to provide warranty after I said, I purchased
I went to dell online to purchase a Samsung 65" TV KSI had been watching the price for weeksThis morning I noticed it added a $gift card promo to the sale price of $I added it to cart signed in with my account entered shipping and payment information and when I get to the last page they removed the promo and sale price and tried to charge me $for the TVI have a screenshot of the advertisementThey would not let me purchase the TV for the price it was advertised for
Perpetually getting screwed by Dell End User Warrantied Support Opened a ticket via the Dell Diagnostics support page, went into it knowing this was a motherboard failure, send them diags as well as Windows System Event logs - proving definitively there was an issue with their hardware Error rate and subsequent hardware failure intensifying in frequency, rendering the machine worthless - unusable They had me wipe out all of my data and settings - TWICE - to prove to them it was not a software issue with Windows (which the event logs themselves already proved) After having been without a machine for two weeks at this point, and having done all of their work for them, I requested the Like-for-Like swap as outlined in their Limited warranty They responded they could not do that, that I had to continue going without the machine I paid for - in order for them to continue troubleshooting, then possibly swapping anyway My request is entirely within their customer-facing doc
Dell Inc Issued a Bios update (2.2.1) on December 22, that made many XPS owners systems unbootable/non-functional
On 11/24/I ordered a Xbox one bundle from dell.comThe bundle was to include a Xbox one console with controller, (1) Extra wireless controller, (1) Gears of War 4, (1) Battlefield on sale for $I bought the bundle and was told by a online chat/helpemployee that I had no worries that I had the right bundleThe next day I got a email that had said my order had shipped and gave me a tracking numberAfter trying to track my order I found out that my order had been lost, so I called dell's customer service department explain to them the situation and they told me that they would have to look into it and investigative where my package had went that it would be hourshours later they called and apologized to me and told me they would be express shipping a new Xbox one bundle out to me, and extended their apologizes(this is fine, I understand things get lost/stolen in the mail system) After receiving my package in the mail, I got just a Xbox one console and the game
We ordered a laptop and DVD drive from Dell on 6/23/(Purchase ID Number: [redacted] ) The computer did not come with a hard drive, but the service manual for the computer ( [redacted] ) showed how to install a hard drive and there was no indication that a hard drive could not be added later After a couple of months, it became clear that 32GB of disk space was insufficient, so I contacted Dell on 10/5/ to ask which hard drive I should order for the computer (Dell Chat Session ID: [redacted] ) I purchased the hard drive recommended by Dell on 10/16/ When I tried to install the hard drive, I discovered that the socket the hard drive should connect to on the motherboard was missing I called Dell on 10/21/to request a service or exchange of the machine I spent over hours on the phone being passed between the technical support, sales support and customer support team, including being hun
Our organization is tax exempt, with all necessary certification On May 9th I made a purchase from Dell for a Ink toner cartridge They charged us $tax on this order I sent then an email to their tax dept with the necessary tax exemption paperwork and asked that the tax be refunded They replied that the names on the order and tax certificate didn't match I then called and explained to [redacted] , a Dell tax representative, that our legal name and the name of the site the toner cartridge was shipped to are different but they are the same organization He then assured me that he understood and would work to get the refund processed It has now been over months and there has still been no refund issued I received an email on Tuesday from [redacted] stating that because of a name discrepancy between our tax exemption certificate and name on our order the refund has not been issued I was assured that this issue had been resolved! After months and months of constant em
I purchased a Dell Alienware Area Computer I added a four year warranty Monitor went out in a year I contacted Dell, they did not honor warranty, they told me the monitor was purchased separately and the monitor was not included The sales tech who sold the system to me told me the monitor was included 01/17/04:50:55PM Agent (TIP_ [redacted] *): "also included a inch full HD monitor [redacted] ." I showed them this comment from the sales tech To: "***_ [redacted] " She told me the monitor was not included in warranty I had to purchase a monitor to replace the "included" monitor, I then had to place it under its "own" warranty so this does not happen to me again Here is the kicker, when you go to the Dell website and look at monitors to buy they all say they come with a yr warranty, and they don't I have MS and when I am "baited" then switched in a deal, trying to understand it all is harder for me
To whom it may concern, On December 13th, I order an Alienware Rsystem from DellThe order was confirmedI had purchased an upgraded shipping option (two day shipping) in order to guarantee that the system would be delivered before I left town for an extended amount of time on December 23rdI have an email confirmation and several customer support chat logs promising this delivery date However, their customer support is stating that there is a part shortage, and the machine has not been manufacturedThey transferred me to the modifications team in order to modify the order to where it would delivered before the 23rdThe first person I talked to over the phone was extremely helpful, and it sounded like he wanted to modify the order to meet the deadline, but was difficult to understandI requested that he transfer me to someone who I could understandHe did, he transferred me to his supervisorHis supervisor refused to modify the order in order to meet our December