I placed an online order with Dell.com On the date I placed the order 11/27/the online status gave an estimated delivery date of 12/6/ On 12/6/I checked the status of my order to find that the estimated delivery date had changed to had changed to between 12/13-12/ I contacted Dell customer support and was informed that the item I purchased was out of stock I made several calls to Dell customer support to find out why the order status had changed and was told it was out of stock when I ordered it even though the item was listed as available on the website On 12/13/I received a phone call from Dell customer support and was told that my order would ship by end of business 12/14/ On 12/14/I again checked the online status only to find that there was a further delay and that my order was now estimated to ship between 12/- 12/ I contacted Dell customer support and was only told that the item was out of stock When I inquired as to why I wa to
On Monday 1/22/my dell computer notified me that Dell had a "Critical" update that needed to be downloaded and installedAs instructed I downloaded the updateFrom that point on my computer would no longer load WindowsI reset the computer back to prior to the update and the computer worked properlyThis takes over an hour Unfortunately each night the computer would reinstall the update and I would have the same issue the next dayAfter time consuming resets on my part and again the same issue I called Dell on Thursday 1/25/There I was told that my computer was out of warranty and that it would be at least $for them to provide any assistance, they wanted $ I spent hours being passed around because I felt it was totally unfair to charge me to correct a problem that was caused by their updateBut, in the end it was an I have to pay if I want any helpSo I had no choice but to pay the $This really resembles a ransom ware scam to me After pay
I spoke to Dell Sales (Salesperson: [redacted] on 02/04/2016) he was nice and gave me a quote for my required machineQuote No [redacted] for USD with a validity of 03/05/ I confirmed the order on Feb 10th, with a gentleman [redacted] the details are: Dell Purchase ID : [redacted] Cr : [redacted] I received the order email confirmation for order No [redacted] , when I check the order I found the following descrepencies my order included : 490-BCZG NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDR and 450-AAJI 240W AC Adapter when I checked I was being given a 490-BCLG NVIDIA(R) GeForce(R) GTX 970M with 3GB GDDRwith a 450-AAGU Power Supply : Alienware 180W AC Adapter I called back and was connected with one Victor [redacted] , emply ID from cancellation and reentering order teamThis is where the problem begins: no matter how hard I tried to explain him he just kept saying that I am cheating dell and he is goi
Won't stand behind product I think a good class action lawsuit is in order laptops all with the same issue Won't stay connected to the internet They say oh sorry not our problem
my brand new laptop was running slow so I called tech support 2/2/after 1/hrs she broke my computeri have gone back and forth since then facebook, escalations etc emails phone calls ...they sent a tech out just to take my computer apart and put something in ithe was NOT instructed to stay and see if it worked! well it did not ! they ask for a time frame to call they dont...then when the do call I have told them over and over I am not physically capable of running or carrying the phone around all day Even called corporate office number they have ..but that is just outsourced also
Dell refused to refund money for a bad link for software download. After 14 days of their Tech support trying the same thing over, over, over and over again. They received the same error message NO FILE FOUND. Dell refused to send a workable link either.
Purchased a high end computer ($3900.00) that crashes without noticeTechnical experts are unable to fix itTech time used to try to fix this blue screen of death is measured in days and it still occursI decided to escalate this but I always get a customer service specialist in the Philippines or IndiaThese people can't speak English much less fix the problem and they have no way to transfer my call to the USAI have pushed, hard, to get a corporate phone number or contact person so I can get help but they are completely insulatedEven the number listed on this website has been cancelledIt is as if Dell intentionally sells faulty computers and have put protocols in place that makes it impossible to escalate any problems to management
In November I purchased a Dell Inspiron 15-laptop from Fingerhut and it was shipped from MinnesotaOn April 12, (just months after purchasing the laptop) I experienced speaker problems which I was unable to resolve and and on 4/13/I called the Dell TechAssist number and spoke with John P [redacted] who was located in the Phillipines and I spent nearly minutes on the phone with himAt the time our conversation began my only issues with the laptop were speakers and the Network Adapter Driver (which uninstalled itself as I was calling Tech)After following all of the instruction given by the tech (which I repeated back to him before executing to ensure I understood) I was advised I would need to send the machine for serviceAfter completing my call with the tech I discovered that the hard drive was no longer installed, which was not the case prior to the callExcept for the speakers and internet driver, the laptop was otherwise function just fine!
We ordered and received an XPfrom DellWithin a few days, it did not workWe received a replacementIt did not work from the receiptWe asked for shipping labels to return both of the malfunctioning machinesWe returned both machines and received confirmation that both were received on November 4thWe have not been credited with the purchase price and interest chargedWe have called numerous timesThe last call stated that there was a credit in the queue but it was cancelled on March 3, No reason givenI was told that my account would be credited within 3-business days and someone would be contacting me with status updatesThis is the fifth business days and I have not received the credit and no one has contacted meComplete lack of customer service and follow up, in addition to sub-standard product
I purchase a dell laptop from Office depot in April and is still under Dell year warrantyI was having problems with the power button and the charger was not chargingI contacted Dell and spoke to Rep, [redacted] , from Phillipines, who did a diagnosis over the phone on 02/& was not able to fix it and told me to ship it to their office in TexasService Request Number: [redacted] and I didWhile they still have the laptop, I asked them to email me a file that I forgot to back up and the Dell rep told me then that he would not be able to send me the file but will send me the hard drive instead and will replace it with a new hard driveWhen received, there was no cable attached to it to transfer the filesI received the laptop last week and is of no use to me as it cannot work as tit does not have the hard drive they promised they will replace or the cable, there is no cable to connect the hard drive to the PCI received a note with the laptop that states the laptop
This is a continuing issue in regards to previous complaint number # [redacted] Dell sold me a defective itemContained in the first complaint: This computer died, it contained faulty parts and Dell replaced the power supply and the power cablesDell took the computer in "fixed" it and sent it back to me, I have the repair sheet showing it was defective partsNow to start this complaint, this computer is rejecting the replacement computer cables Dell sent me when my computer was initially "fixed"It is obviously a defective product and still under warranty
I tried to buy a Inspiron 2-in-from Dell Canada website It was priced at $1,but when I proceeded to checkout the price increased I started a live chat with their representative and he just told me the page was taken away and the offer expired How can they do business like that? They should honor their offer - they should not just change the price as they like Shame on them!
I ordered a television via Dell on Nov 26. Dell incorrectly shipped multiple televisions although I only ordered one. I tried cancelling them by refusing delivery on two out of the three shipments and the two shipments got sent back to Dell. I have been on the phone for the past 3 months to get my money for both shipments (2K total) refunded but due to Dell's incompetence have only managed to get refund for one shipment so far (on Jan 14). I am still fighting to get refunded for the other shipment and it seems like it is not going anywhere. I am paying interest on my credit card for these charges.
I had ordered of the inspiron Series [redacted] on 7/19/Both came on 8/and had issues with staying connected to the internet and turning offI had call customer support multiple times and was told they could replace them but it would be weeksWell I couldn't wait weeks but even than it took weeks for them to get picked upI ordered a different laptop with my refund and still waiting on deliveryI needed it asapCurrently going to school and work full-time and have kidsI am not behind on my school and am going to be out $9,for my schooling and may not be able to get the grants again to cover part of the cost for my schoolingWhat is your company going to do for sending me defective products and messing up my schooling? I have heard we will expedite the new one and than heard oh we can't and than her oh it will be there by the 4th and it still says it won't beI want one of the managers at corporate to contact me not some random employeeI have asked f
On accident, I ordered two items from Dell.comIt was for a monitor Alienware Curved Monitor - AW3418DW and a gaming keyboard Alienware Performance Gaming Keyboard AWI sent one of each back around the 24th of January They have refunded me the for the keyboard, but I am still owed $for the monitorIt has been over a month and no refund, and every time I contact their support, they disconnect meI am absolutely furiousIt is hard to tell from their website which order is the one that needs to be refunded, but these are the order numbers: [redacted] It should not take over a month to get my refund
Dell engages in misleading practices regarding shipping and delivery date for their productsThey offer "2-day" and "next day" delivery at a significant cost (over a hundred extra dollars)They have fine-print that is deliberately vague regarding actual product delivery dateOnly after you have made a purchase, they inform you that "2-day" delivery actually means you won't have their product in hand for a week and a halfThis is well outside of standard business practice to refer to the delivery date in this manner and is intentionally misleading The level of customer service is completely unacceptableWhen on the phone with Dell, I spent two hours talking to seven different people who all gave me different answers - many of whom told me that they could in fact help me with expediting deliveryIn the end I was told not a single customer service representative could help me expedite shipping on an order that had not yet even shippedI asked to speak with the representative's
I ordered a computer on Feb 6thExpected delivery date was Feb 15-I contacted Dell on Feb 12th after I had not received any notification that my package had shipped and it should be arriving in 3-daysDell was very rude and they told me that I would have to wait and my package would be shipped on the 18th My package should be arriving feb 15-17th and now they're telling me that it wouldn't be shipped until the 18th but they wouldn't give me a tracking number or anythingI contacted Dell over times because each time I contacted I was told I would have to wait hours because the computer was out of the US, or while they contacted the carrier, or the shipper or that the package was in shuttle status After numerous emails, instant messages and phone calls on feb 26th I was told that they didn't know where my order was and they were cancelling it and sending me a replacement orderI requested compensation more than once and was told no each timeI asked for a disco
Order Placed - Sept 28th Order cancelled - Oct 11th Payment was done partially using Dell Gift cardDespite repeated contacts, emails and Service Request Number [redacted] , I have yet to receive refund of the Gift cardThis is really a very unethical business practicePlease issue/refund back the gift card! and get your customer service team accountablepathetic!!!
I made three purchases on Dell on June 30, using two different gift cards and all the purchases are got cancelled However, the pre-authorization is still on my gift card until nowSo I cannot use the gift card nowIt has been almost months All of the orders are cancelled but the money doesn't go back and showed always pre-authorization which prevent me to use it later For solving the problem, here is gift card number and purchase order id and related phone number, Gift card number related is [redacted] and [redacted] Purchase ID [redacted] and [redacted] and [redacted] Phone [redacted] and [redacted] Ship Address: [redacted] It's showing like this on Gift card history Pre-Authorized Transactions Date Action Amount Store location 2016-06-15:59:Redemption - DELL MARKETING L.P 2016-06-16:04:Redemption - DELL MARKETING L.P 2016-
I purchased a new LG 55" TV from Dell for resale I'm an eBay seller and clearly mentioned the sales rep over the phone that the item is for resale(He told me that I was allowed to re-sell it) I even submitted the sales tax certificate of my business to get a refund of the sales tax that I paid (They haven't issued the refund yet)I didn't open the box and sold it as such (Factory sealed box) to a customer on eBay The customer reported the TV was not brand new and the accessories were kept inside in a zip lock cover It also had browsing history and a parental lock had been setup This is clearly advertising It was not a new TV as described on their website Also, the TV had a pressure spot and the left bottom corner was damaged(There was no damage to the external packaging) I spoke to Dell but they told me that the return period was only days and told me to contact LG warranty departmentLG is also refusing to accept responsibility and states that this is ph
I placed an online order with Dell.com On the date I placed the order 11/27/the online status gave an estimated delivery date of 12/6/ On 12/6/I checked the status of my order to find that the estimated delivery date had changed to had changed to between 12/13-12/ I contacted Dell customer support and was informed that the item I purchased was out of stock I made several calls to Dell customer support to find out why the order status had changed and was told it was out of stock when I ordered it even though the item was listed as available on the website On 12/13/I received a phone call from Dell customer support and was told that my order would ship by end of business 12/14/ On 12/14/I again checked the online status only to find that there was a further delay and that my order was now estimated to ship between 12/- 12/ I contacted Dell customer support and was only told that the item was out of stock When I inquired as to why I wa to
On Monday 1/22/my dell computer notified me that Dell had a "Critical" update that needed to be downloaded and installedAs instructed I downloaded the updateFrom that point on my computer would no longer load WindowsI reset the computer back to prior to the update and the computer worked properlyThis takes over an hour Unfortunately each night the computer would reinstall the update and I would have the same issue the next dayAfter time consuming resets on my part and again the same issue I called Dell on Thursday 1/25/There I was told that my computer was out of warranty and that it would be at least $for them to provide any assistance, they wanted $ I spent hours being passed around because I felt it was totally unfair to charge me to correct a problem that was caused by their updateBut, in the end it was an I have to pay if I want any helpSo I had no choice but to pay the $This really resembles a ransom ware scam to me After pay
I spoke to Dell Sales (Salesperson: [redacted] on 02/04/2016) he was nice and gave me a quote for my required machineQuote No [redacted] for USD with a validity of 03/05/ I confirmed the order on Feb 10th, with a gentleman [redacted] the details are: Dell Purchase ID : [redacted] C
r : [redacted] I received the order email confirmation for order No [redacted] , when I check the order I found the following descrepencies my order included : 490-BCZG NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDR and 450-AAJI 240W AC Adapter when I checked I was being given a 490-BCLG NVIDIA(R) GeForce(R) GTX 970M with 3GB GDDRwith a 450-AAGU Power Supply : Alienware 180W AC Adapter I called back and was connected with one Victor [redacted] , emply ID from cancellation and reentering order teamThis is where the problem begins: no matter how hard I tried to explain him he just kept saying that I am cheating dell and he is goi
Won't stand behind product I think a good class action lawsuit is in order laptops all with the same issue Won't stay connected to the internet They say oh sorry not our problem
my brand new laptop was running slow so I called tech support 2/2/after 1/hrs she broke my computeri have gone back and forth since then facebook, escalations etc emails phone calls ...they sent a tech out just to take my computer apart and put something in ithe was NOT instructed to stay and see if it worked! well it did not ! they ask for a time frame to call they dont...then when the do call I have told them over and over I am not physically capable of running or carrying the phone around all day Even called corporate office number they have ..but that is just outsourced also
Dell refused to refund money for a bad link for software download. After 14 days of their Tech support trying the same thing over, over, over and over again. They received the same error message NO FILE FOUND. Dell refused to send a workable link either.
Purchased a high end computer ($3900.00) that crashes without noticeTechnical experts are unable to fix itTech time used to try to fix this blue screen of death is measured in days and it still occursI decided to escalate this but I always get a customer service specialist in the Philippines or IndiaThese people can't speak English much less fix the problem and they have no way to transfer my call to the USAI have pushed, hard, to get a corporate phone number or contact person so I can get help but they are completely insulatedEven the number listed on this website has been cancelledIt is as if Dell intentionally sells faulty computers and have put protocols in place that makes it impossible to escalate any problems to management
In November I purchased a Dell Inspiron 15-laptop from Fingerhut and it was shipped from MinnesotaOn April 12, (just months after purchasing the laptop) I experienced speaker problems which I was unable to resolve and and on 4/13/I called the Dell TechAssist number and spoke with John P [redacted] who was located in the Phillipines and I spent nearly minutes on the phone with himAt the time our conversation began my only issues with the laptop were speakers and the Network Adapter Driver (which uninstalled itself as I was calling Tech)After following all of the instruction given by the tech (which I repeated back to him before executing to ensure I understood) I was advised I would need to send the machine for serviceAfter completing my call with the tech I discovered that the hard drive was no longer installed, which was not the case prior to the callExcept for the speakers and internet driver, the laptop was otherwise function just fine!
We ordered and received an XPfrom DellWithin a few days, it did not workWe received a replacementIt did not work from the receiptWe asked for shipping labels to return both of the malfunctioning machinesWe returned both machines and received confirmation that both were received on November 4thWe have not been credited with the purchase price and interest chargedWe have called numerous timesThe last call stated that there was a credit in the queue but it was cancelled on March 3, No reason givenI was told that my account would be credited within 3-business days and someone would be contacting me with status updatesThis is the fifth business days and I have not received the credit and no one has contacted meComplete lack of customer service and follow up, in addition to sub-standard product
I purchase a dell laptop from Office depot in April and is still under Dell year warrantyI was having problems with the power button and the charger was not chargingI contacted Dell and spoke to Rep, [redacted] , from Phillipines, who did a diagnosis over the phone on 02/& was not able to fix it and told me to ship it to their office in TexasService Request Number: [redacted] and I didWhile they still have the laptop, I asked them to email me a file that I forgot to back up and the Dell rep told me then that he would not be able to send me the file but will send me the hard drive instead and will replace it with a new hard driveWhen received, there was no cable attached to it to transfer the filesI received the laptop last week and is of no use to me as it cannot work as tit does not have the hard drive they promised they will replace or the cable, there is no cable to connect the hard drive to the PCI received a note with the laptop that states the laptop
This is a continuing issue in regards to previous complaint number # [redacted] Dell sold me a defective itemContained in the first complaint: This computer died, it contained faulty parts and Dell replaced the power supply and the power cablesDell took the computer in "fixed" it and sent it back to me, I have the repair sheet showing it was defective partsNow to start this complaint, this computer is rejecting the replacement computer cables Dell sent me when my computer was initially "fixed"It is obviously a defective product and still under warranty
I tried to buy a Inspiron 2-in-from Dell Canada website It was priced at $1,but when I proceeded to checkout the price increased I started a live chat with their representative and he just told me the page was taken away and the offer expired How can they do business like that? They should honor their offer - they should not just change the price as they like Shame on them!
I ordered a television via Dell on Nov 26. Dell incorrectly shipped multiple televisions although I only ordered one. I tried cancelling them by refusing delivery on two out of the three shipments and the two shipments got sent back to Dell. I have been on the phone for the past 3 months to get my money for both shipments (2K total) refunded but due to Dell's incompetence have only managed to get refund for one shipment so far (on Jan 14). I am still fighting to get refunded for the other shipment and it seems like it is not going anywhere. I am paying interest on my credit card for these charges.
I had ordered of the inspiron Series [redacted] on 7/19/Both came on 8/and had issues with staying connected to the internet and turning offI had call customer support multiple times and was told they could replace them but it would be weeksWell I couldn't wait weeks but even than it took weeks for them to get picked upI ordered a different laptop with my refund and still waiting on deliveryI needed it asapCurrently going to school and work full-time and have kidsI am not behind on my school and am going to be out $9,for my schooling and may not be able to get the grants again to cover part of the cost for my schoolingWhat is your company going to do for sending me defective products and messing up my schooling? I have heard we will expedite the new one and than heard oh we can't and than her oh it will be there by the 4th and it still says it won't beI want one of the managers at corporate to contact me not some random employeeI have asked f
On accident, I ordered two items from Dell.comIt was for a monitor Alienware Curved Monitor - AW3418DW and a gaming keyboard Alienware Performance Gaming Keyboard AWI sent one of each back around the 24th of January They have refunded me the for the keyboard, but I am still owed $for the monitorIt has been over a month and no refund, and every time I contact their support, they disconnect meI am absolutely furiousIt is hard to tell from their website which order is the one that needs to be refunded, but these are the order numbers: [redacted] It should not take over a month to get my refund
Dell engages in misleading practices regarding shipping and delivery date for their productsThey offer "2-day" and "next day" delivery at a significant cost (over a hundred extra dollars)They have fine-print that is deliberately vague regarding actual product delivery dateOnly after you have made a purchase, they inform you that "2-day" delivery actually means you won't have their product in hand for a week and a halfThis is well outside of standard business practice to refer to the delivery date in this manner and is intentionally misleading The level of customer service is completely unacceptableWhen on the phone with Dell, I spent two hours talking to seven different people who all gave me different answers - many of whom told me that they could in fact help me with expediting deliveryIn the end I was told not a single customer service representative could help me expedite shipping on an order that had not yet even shippedI asked to speak with the representative's
I ordered a computer on Feb 6thExpected delivery date was Feb 15-I contacted Dell on Feb 12th after I had not received any notification that my package had shipped and it should be arriving in 3-daysDell was very rude and they told me that I would have to wait and my package would be shipped on the 18th My package should be arriving feb 15-17th and now they're telling me that it wouldn't be shipped until the 18th but they wouldn't give me a tracking number or anythingI contacted Dell over times because each time I contacted I was told I would have to wait hours because the computer was out of the US, or while they contacted the carrier, or the shipper or that the package was in shuttle status After numerous emails, instant messages and phone calls on feb 26th I was told that they didn't know where my order was and they were cancelling it and sending me a replacement orderI requested compensation more than once and was told no each timeI asked for a disco
Order Placed - Sept 28th Order cancelled - Oct 11th Payment was done partially using Dell Gift cardDespite repeated contacts, emails and Service Request Number [redacted] , I have yet to receive refund of the Gift cardThis is really a very unethical business practicePlease issue/refund back the gift card! and get your customer service team accountablepathetic!!!
I made three purchases on Dell on June 30, using two different gift cards and all the purchases are got cancelled However, the pre-authorization is still on my gift card until nowSo I cannot use the gift card nowIt has been almost months All of the orders are cancelled but the money doesn't go back and showed always pre-authorization which prevent me to use it later For solving the problem, here is gift card number and purchase order id and related phone number, Gift card number related is [redacted] and [redacted] Purchase ID [redacted] and [redacted] and [redacted] Phone [redacted] and [redacted] Ship Address: [redacted] It's showing like this on Gift card history Pre-Authorized Transactions Date Action Amount Store location 2016-06-15:59:Redemption - DELL MARKETING L.P 2016-06-16:04:Redemption - DELL MARKETING L.P 2016-
I purchased a new LG 55" TV from Dell for resale I'm an eBay seller and clearly mentioned the sales rep over the phone that the item is for resale(He told me that I was allowed to re-sell it) I even submitted the sales tax certificate of my business to get a refund of the sales tax that I paid (They haven't issued the refund yet)I didn't open the box and sold it as such (Factory sealed box) to a customer on eBay The customer reported the TV was not brand new and the accessories were kept inside in a zip lock cover It also had browsing history and a parental lock had been setup This is clearly advertising It was not a new TV as described on their website Also, the TV had a pressure spot and the left bottom corner was damaged(There was no damage to the external packaging) I spoke to Dell but they told me that the return period was only days and told me to contact LG warranty departmentLG is also refusing to accept responsibility and states that this is ph