The purpose of this report is to document a scam that Dell Incis complicit in This experience has directly affected me as a consumer and likely to other consumers as well I purchased a $Dell Gaming Laptop, Inspiron 7559-5012, Service Tag [redacted] on October This computer almost immediately began malfunctioning due to a failed motherboard and a failed power generation issues The computer routinely crashed with a BSOD (Blue Screen of Death) and would sometimes not turn on (Power Generation Issue) Finally after the third week of the computer's purchase, the computer wouldn't boot up at all In sum, the laptop was a permanent and fatalistic lemon lot product that should never have even graced the shelves of any storeMicrosoft attempted to assist me to determine if there was a software issue Once it was determined that it was not a software issue, Dell was contacted to troubleshoot the laptop I had to speak with over Dell employees regarding t
I had a problem with my original Dell Venue Pro Tablet with Android Operating System, It took a couple months and a complaint to Revdex.com before Dell finally replaced the Tablet with another system, The replacement was different than the original, The replacement was a Dell Venue Pro Tablet with Windows Operating SystemI already returned the replacement system once to get the sound fixed, now the tablet will not power on and is uselessDell is saying the original (1st) tablet was never returnedI did return the tablet before they sent me the replacement oneI don't understand since this is the second repair issue with the replacement, why did this not come up the first time I had problems with the replacement system?
They have the worst customer support and careYou are worthless to them, they are draconian with heir policies even if they are at faultI am forced to use their product at times, their hardware usually works all right, however their software is absolute garbage, older model support nonexistent, worse than Applehowever, if you have an issue, do not doubt for one second Dell cares about you, even if you have been a customer for decades and have bought several dozen systems from them alreadyTerrible experience each time I have the displeasure of contacting them, their customer support has always been bad, but industry standard, now it has gone to the gutter in the last few years
I was going to buy a new XPSlaptop on Dell's websiteSo, I put my first order on of the OctThen, I received a damaged one with a scratch on the shell of the laptop According to procedure, I submitted a request for a replacement orderHowever, Dell shipped to my old address after I confirmed my current address with their agents by emails or calls for so many timesEven though they fixed this problem, there was still another worse problem When I received and opened the replacement order, I tried to turn the laptop onBut it failedThe laptop was unfunctional and defective I'm done with thatI reported this thing to Dell againHowever, recently, the agent in Dell's customer care who is in charge of my stuff doesn't reply my emails and callsI cannot contact himThey put another replacement order for meHowever, I have to wait for another nearly days to receive itI'm really disaapointed and frustrated about thatI waste too much time on this issue
I returned a computer and docking station to Dell, due to being dissatisfied with the purchase on 12-3- Dell was aware of the return and sent me the shipping labels to return the items Both items were returned via UPS per their instructions I have tracking numbers for both items that were returned The charge for the computer has been credited to my account The charge for the docking station still have not as of 2-12- I have received bills since the item was returned and have called and spoken to multiple representatives each month when the bill arrives As of 2-12-16, I continue to be told that the docking station was received by them as of 12-7-15, but the credit has not yet been processed I continue to receive bills, late fees, interest charges, and repeated phone calls threatening to turn the bill over to a collection agency
I ordered a laptop from Dell.com and added two software programs to my laptop order Each program was an extra charge When I received the laptop, neither piece of software had been loaded to the computer I called their technical department and, after and a half hours of trying, the technician was unable to load the software remotely I then requested my money back for the $worth of software that I paid for but did not receive Dell has denied my request because they said that the time frame for returns had passed (I am not returning anything) and they offered me a concession of only $when I paid $for the software that they never gave me
Ordered a Vizio m55-ctelevision with a $gift card and $discount Incorrect billing address was entered; called their customer support and had the order cancelled Input a second order (same product), but it would not complete because my credit card was flagged for suspicious activity Called Dell to have the order cancelled with Dell confirming verbally that it was cancelled Called the credit card company to unfreeze my card Card company assured that this second charge would be dismissed, and was told to issue a third order I then received an automated email from Dell, indicating that the system would automatically attempt to charge my card again in hours for this order (which was supposed to be cancelled) I called Dell to have the order cancelled again, only to have a woman refuse to cancel the purchase, transferring me to someone else who could This man assured me that the charge would not go through and that it was effectively cancelled I received a c
I purchased the Dell Inspiron 24-in August of from HSN and paid for it with FlexPay (monthly payments) through Feb of In November, after only using the new computer about times over months, the computer screen suddenly went blue than black and would not respond After contacting DELL support, they made me send the computer to their Service Center in Houston and they replaced the logic board after a month and a half When I got it back, it would not reboot or respond properly so the Service Center asked me to send it back again (which was approx weeks) The logic board was replaced again and this time, when I got it back, it rebooted and started, but it did not have a browser installed (Microsoft EDGE or Internet Explorer any version) so I could not get to the internet I have been on the phone with DELL support over the last two days for a total of hours They have not be able to reset my computer, dial-in, or reload a browser....So, they ask me to buy a t
I recently went online to shop Black Friday Deals I located a Black Friday Special on the Dell Inspiron Touch for $ I contacted the number Dell provides to purchase one and was informed that my call was answered in India as Dell transferred their call center to India I spoke to different sales peopletold me it was a call in sale that lasted minute long Another sale rep in India tells me that the promotion ran last week and it ran as long as supplies lasted..I asked if it ran only for minute...he said No Then I get another sales rep in India that tells me that the laptop that I was interested in is no longer available for but if I was interested in buying more than he would give the laptops to me at price Then I ask for a manager...Instead I get someone right below a manager who tells me that it was listed as a promo that was in a flyer..I asked for a copy of the flyer..he tells me he could send me a screen shot to my email I got the
I bought a laptop from Dell online on 2/and charged itI received it on Feb I moved Feb and did not use it for about weeks When I did use it it died after about hours I called tech support and they had me send it back When it came back about a week later, it was very slow, videos wouldn't play, some games wouldn't work and it was running hot I called again and tech support told me they couldn't do a remote repair unless I had a flash drive (that is not true) Since I didn't have a flash drive I had to send it back again It came back with no problems fixed and an additional problem When I called again, they did a remote repair It fixed nothing In addition, I am getting calls several times a week from their collections dept wanting me to pay for it I asked to return it but they say no people told me they would replace it and transferred me to the person who would handle that That person said each time that they will not replace it This is just
I purchased a brand new laptop computer in DecemberI didn't have a reason to use it until May of this yearThe a/c adapter/cord will not plug into the machineIt doesn't fitUntil then, I hadn't had a reason to use the computerNeedless to say, the computer cannot be used because it can't be chargedAfter NUMBEROUS calls to their tech support, speaking with supervisors, etc they told me I had to send the whole computer back along with the cordI did thatI just receive it back today and the cord is not in the box and they said I didn't send it with the laptopThey also said there is nothing wrong with the computerI called them to tell them thisThey don't know if they can send a new adapter or the old one back but either way, someone has to get back with meI ordered the computer from www.dell.com and I can get absolutely no helpThe customer service people are not in this country
I purchased a Dell Alienware laptop in April of It came to me with hardware issues, and unfortunately I did not send it back immediately as I needed the laptop and did not realize the issues were so severe until past the return windowWhen I purchased the laptop, I purchased a premium on-site support package and later purchased an extension of that warrantyI finally attempted to have Dell fix several major hardware issues as they persistedI made a lame duck attempt in August of 2015, but gave up after being run through their diagnostics and being asked to ship the laptop back to themMy support warranty was on-site, I was frustrated, and this was my last admitted mistake in this rigamaroleMy primary attempt to fix the hardware issues therefore began on 9/21/After I began the attempt at repair process, it took me several calls to support and I was forced to do a remote detection algorithm multiple times before they finally acknowledged that it was a hardware issueT
Please note that the reference numbers for the orders and phone calls described will be listed at the bottom of the description. On 1/4/17, we placed an order for 10 Solid State Drives from Dell.com using a combination of a $50.00 Online Coupon, a $100.00 Promotional Gift Card, and a credit card. Unexpectedly, on 1/13/17, this order was canceled by Dell. We expected the prompt refund of our gift card and online coupon (the coupon was unattached to any promotion; it was a standalone coupon for a previous error Dell had made regarding another order). This refund never occurred. Please note here that the Gift Card was due to expire on 2/15/17, and the coupon on 5/20/17. On 2/14/17, I contacted Dell using its online chat service to request the refund. The representative told me that they were unable to handle my request, and advised that I call the Dell Customer Care line in the morning. On 2/15/17, I called Dell requesting the refund. They had told me that they would send a request
As usual Dell?Hell sold me a LEMON - I had about the 60-correspondences for months with them to no avail They keep on wasting my time and my money, I asked this to be escalated to a top manager US person and they keep on writing non-sense I bought a high price, top of the line Laptop and got a lemonI wasted days of my very expensive time trying to help Dell Manila based, US support to fix a defective unit they sold meI then spend long hours writing for hours endless emails to no availWorse of all Dell and your raps took my peace away and make me extremely angry for months nowThe time I wasted worth for me $10,000+ had I billed some one for my time I was repeatedly lied to by Manila CS Dell reps in Manila lying to its customers is unacceptable and they tell me repeatedly that a US based support manager decline to contact me by phoneYou sold me a lemon, I lost so much of my work and my time dealing with this This is about the 31st correspondence Dell?He
I received this custom laptop in the middle of June Alienware R I custom ordered lot of upgrades and paid over $for the four year premium warranty On September 9th My battery was low so I plugged in the charger and a couple of seconds later smoke started coming out of it and it lost powerIt would not power back on and I lost the project I was working onI immediately called AW customer service and talked to a rep in the warranty deptHe told me a repair agent would call me by the 13thThat's a very long time to not have a computer so I asked him to see if a supervisor could helpHe came back on the phone and told me the parts are not available and said it would be the end of the month before they could get themI certainly could not wait so he offered to exchange the computer and I was okay with this even though it would mean I would not have a laptop for over a weekI started calling AW to get status reports and was transferred many many times and told four differe
I placed an order for a lap top I needed on April 9thAt the time the date of delivery was projected to be April 14-It is nearly a MONTH from the time I ordered my laptop and NO ONE can tell me anything about the order or when it will be shippedI need this computer for school and it is causing serious issues with my ability to keep up in classI've called times, twice I was placed on extended hold and had to hang upThe other three times I was told they didn't know anything and that I should call backI was told there was an issue 'installing software'I work in IT, if it took me WEEKS to install software I would be firedThis computer is a $3,machine and NO ONE can tell me when I am going to get it let alone the reason for the massive delay!
I bought an Alienware 13rlaptop, this is a high end gaming laptop Since purchase I have had an issue where when it is running on battery it cannot play a game because the screen dims to 0% and you cannot adjust this They have done troubleshooting for months, sent someone out to replace the battery Nothing has worked They escalated this to their tier support and after weeks they finally called me back and said that this computer is designed to do this, the battery cannot power it, since it was a design flaw, there is nothing to fix, and I'm stuck with it because they will not allow me to return or exchange it This is a gaming laptop, it should be able to play games in laptop mode
I tried to consolidate my (no expiration) dell gift cards gift cards, each $to a single card ending 0933, which I check the balance before consolidation FSR ID is [redacted] Now my gift card is not working, and I cannot check my balance onlinethe error returns: "Card number is invalid" I tried to call back and the customer service did nothing but sending me product quotation I called customer services multiple times, but the representative don't know how to do anything except transfer again and again
I purchased an Inspiron gaming system in November I only use the system for gaming Since I've had it for the very short period of months, it intermittently will not turn on I have sent the system in once, and am sending it in again Don't buy a Dell The systems are unreliable and very quickly require repair even with minimal use
The purpose of this report is to document a scam that Dell Incis complicit in This experience has directly affected me as a consumer and likely to other consumers as well I purchased a $Dell Gaming Laptop, Inspiron 7559-5012, Service Tag [redacted] on October This computer almost immediately began malfunctioning due to a failed motherboard and a failed power generation issues The computer routinely crashed with a BSOD (Blue Screen of Death) and would sometimes not turn on (Power Generation Issue) Finally after the third week of the computer's purchase, the computer wouldn't boot up at all In sum, the laptop was a permanent and fatalistic lemon lot product that should never have even graced the shelves of any storeMicrosoft attempted to assist me to determine if there was a software issue Once it was determined that it was not a software issue, Dell was contacted to troubleshoot the laptop I had to speak with over Dell employees regarding t
I had a problem with my original Dell Venue Pro Tablet with Android Operating System, It took a couple months and a complaint to Revdex.com before Dell finally replaced the Tablet with another system, The replacement was different than the original, The replacement was a Dell Venue Pro Tablet with Windows Operating SystemI already returned the replacement system once to get the sound fixed, now the tablet will not power on and is uselessDell is saying the original (1st) tablet was never returnedI did return the tablet before they sent me the replacement oneI don't understand since this is the second repair issue with the replacement, why did this not come up the first time I had problems with the replacement system?
They have the worst customer support and careYou are worthless to them, they are draconian with heir policies even if they are at faultI am forced to use their product at times, their hardware usually works all right, however their software is absolute garbage, older model support nonexistent, worse than Applehowever, if you have an issue, do not doubt for one second Dell cares about you, even if you have been a customer for decades and have bought several dozen systems from them alreadyTerrible experience each time I have the displeasure of contacting them, their customer support has always been bad, but industry standard, now it has gone to the gutter in the last few years
I was going to buy a new XPSlaptop on Dell's websiteSo, I put my first order on of the OctThen, I received a damaged one with a scratch on the shell of the laptop According to procedure, I submitted a request for a replacement orderHowever, Dell shipped to my old address after I confirmed my current address with their agents by emails or calls for so many timesEven though they fixed this problem, there was still another worse problem When I received and opened the replacement order, I tried to turn the laptop onBut it failedThe laptop was unfunctional and defective I'm done with thatI reported this thing to Dell againHowever, recently, the agent in Dell's customer care who is in charge of my stuff doesn't reply my emails and callsI cannot contact himThey put another replacement order for meHowever, I have to wait for another nearly days to receive itI'm really disaapointed and frustrated about thatI waste too much time on this issue
I returned a computer and docking station to Dell, due to being dissatisfied with the purchase on 12-3- Dell was aware of the return and sent me the shipping labels to return the items Both items were returned via UPS per their instructions I have tracking numbers for both items that were returned The charge for the computer has been credited to my account The charge for the docking station still have not as of 2-12- I have received bills since the item was returned and have called and spoken to multiple representatives each month when the bill arrives As of 2-12-16, I continue to be told that the docking station was received by them as of 12-7-15, but the credit has not yet been processed I continue to receive bills, late fees, interest charges, and repeated phone calls threatening to turn the bill over to a collection agency
I ordered a laptop from Dell.com and added two software programs to my laptop order Each program was an extra charge When I received the laptop, neither piece of software had been loaded to the computer I called their technical department and, after and a half hours of trying, the technician was unable to load the software remotely I then requested my money back for the $worth of software that I paid for but did not receive Dell has denied my request because they said that the time frame for returns had passed (I am not returning anything) and they offered me a concession of only $when I paid $for the software that they never gave me
Ordered a Vizio m55-ctelevision with a $gift card and $discount Incorrect billing address was entered; called their customer support and had the order cancelled Input a second order (same product), but it would not complete because my credit card was flagged for suspicious activity Called Dell to have the order cancelled with Dell confirming verbally that it was cancelled Called the credit card company to unfreeze my card Card company assured that this second charge would be dismissed, and was told to issue a third order I then received an automated email from Dell, indicating that the system would automatically attempt to charge my card again in hours for this order (which was supposed to be cancelled) I called Dell to have the order cancelled again, only to have a woman refuse to cancel the purchase, transferring me to someone else who could This man assured me that the charge would not go through and that it was effectively cancelled I received a c
I purchased the Dell Inspiron 24-in August of from HSN and paid for it with FlexPay (monthly payments) through Feb of In November, after only using the new computer about times over months, the computer screen suddenly went blue than black and would not respond After contacting DELL support, they made me send the computer to their Service Center in Houston and they replaced the logic board after a month and a half When I got it back, it would not reboot or respond properly so the Service Center asked me to send it back again (which was approx weeks) The logic board was replaced again and this time, when I got it back, it rebooted and started, but it did not have a browser installed (Microsoft EDGE or Internet Explorer any version) so I could not get to the internet I have been on the phone with DELL support over the last two days for a total of hours They have not be able to reset my computer, dial-in, or reload a browser....So, they ask me to buy a t
I recently went online to shop Black Friday Deals I located a Black Friday Special on the Dell Inspiron Touch for $ I contacted the number Dell provides to purchase one and was informed that my call was answered in India as Dell transferred their call center to India I spoke to different sales peopletold me it was a call in sale that lasted minute long Another sale rep in India tells me that the promotion ran last week and it ran as long as supplies lasted..I asked if it ran only for minute...he said No Then I get another sales rep in India that tells me that the laptop that I was interested in is no longer available for but if I was interested in buying more than he would give the laptops to me at price Then I ask for a manager...Instead I get someone right below a manager who tells me that it was listed as a promo that was in a flyer..I asked for a copy of the flyer..he tells me he could send me a screen shot to my email I got the
I bought a laptop from Dell online on 2/and charged itI received it on Feb I moved Feb and did not use it for about weeks When I did use it it died after about hours I called tech support and they had me send it back When it came back about a week later, it was very slow, videos wouldn't play, some games wouldn't work and it was running hot I called again and tech support told me they couldn't do a remote repair unless I had a flash drive (that is not true) Since I didn't have a flash drive I had to send it back again It came back with no problems fixed and an additional problem When I called again, they did a remote repair It fixed nothing In addition, I am getting calls several times a week from their collections dept wanting me to pay for it I asked to return it but they say no people told me they would replace it and transferred me to the person who would handle that That person said each time that they will not replace it This is just
I purchased a brand new laptop computer in DecemberI didn't have a reason to use it until May of this yearThe a/c adapter/cord will not plug into the machineIt doesn't fitUntil then, I hadn't had a reason to use the computerNeedless to say, the computer cannot be used because it can't be chargedAfter NUMBEROUS calls to their tech support, speaking with supervisors, etc they told me I had to send the whole computer back along with the cordI did thatI just receive it back today and the cord is not in the box and they said I didn't send it with the laptopThey also said there is nothing wrong with the computerI called them to tell them thisThey don't know if they can send a new adapter or the old one back but either way, someone has to get back with meI ordered the computer from www.dell.com and I can get absolutely no helpThe customer service people are not in this country
I purchased a Dell Alienware laptop in April of It came to me with hardware issues, and unfortunately I did not send it back immediately as I needed the laptop and did not realize the issues were so severe until past the return windowWhen I purchased the laptop, I purchased a premium on-site support package and later purchased an extension of that warrantyI finally attempted to have Dell fix several major hardware issues as they persistedI made a lame duck attempt in August of 2015, but gave up after being run through their diagnostics and being asked to ship the laptop back to themMy support warranty was on-site, I was frustrated, and this was my last admitted mistake in this rigamaroleMy primary attempt to fix the hardware issues therefore began on 9/21/After I began the attempt at repair process, it took me several calls to support and I was forced to do a remote detection algorithm multiple times before they finally acknowledged that it was a hardware issueT
Please note that the reference numbers for the orders and phone calls described will be listed at the bottom of the description. On 1/4/17, we placed an order for 10 Solid State Drives from Dell.com using a combination of a $50.00 Online Coupon, a $100.00 Promotional Gift Card, and a credit card. Unexpectedly, on 1/13/17, this order was canceled by Dell. We expected the prompt refund of our gift card and online coupon (the coupon was unattached to any promotion; it was a standalone coupon for a previous error Dell had made regarding another order). This refund never occurred. Please note here that the Gift Card was due to expire on 2/15/17, and the coupon on 5/20/17. On 2/14/17, I contacted Dell using its online chat service to request the refund. The representative told me that they were unable to handle my request, and advised that I call the Dell Customer Care line in the morning. On 2/15/17, I called Dell requesting the refund. They had told me that they would send a request
As usual Dell?Hell sold me a LEMON - I had about the 60-correspondences for months with them to no avail They keep on wasting my time and my money, I asked this to be escalated to a top manager US person and they keep on writing non-sense I bought a high price, top of the line Laptop and got a lemonI wasted days of my very expensive time trying to help Dell Manila based, US support to fix a defective unit they sold meI then spend long hours writing for hours endless emails to no availWorse of all Dell and your raps took my peace away and make me extremely angry for months nowThe time I wasted worth for me $10,000+ had I billed some one for my time I was repeatedly lied to by Manila CS Dell reps in Manila lying to its customers is unacceptable and they tell me repeatedly that a US based support manager decline to contact me by phoneYou sold me a lemon, I lost so much of my work and my time dealing with this This is about the 31st correspondence Dell?He
I received this custom laptop in the middle of June Alienware R I custom ordered lot of upgrades and paid over $for the four year premium warranty On September 9th My battery was low so I plugged in the charger and a couple of seconds later smoke started coming out of it and it lost powerIt would not power back on and I lost the project I was working onI immediately called AW customer service and talked to a rep in the warranty deptHe told me a repair agent would call me by the 13thThat's a very long time to not have a computer so I asked him to see if a supervisor could helpHe came back on the phone and told me the parts are not available and said it would be the end of the month before they could get themI certainly could not wait so he offered to exchange the computer and I was okay with this even though it would mean I would not have a laptop for over a weekI started calling AW to get status reports and was transferred many many times and told four differe
Received a new Christmas present. A big problem from day 1. Have to shut it down twice a day to work. I work from home.
I placed an order for a lap top I needed on April 9thAt the time the date of delivery was projected to be April 14-It is nearly a MONTH from the time I ordered my laptop and NO ONE can tell me anything about the order or when it will be shippedI need this computer for school and it is causing serious issues with my ability to keep up in classI've called times, twice I was placed on extended hold and had to hang upThe other three times I was told they didn't know anything and that I should call backI was told there was an issue 'installing software'I work in IT, if it took me WEEKS to install software I would be firedThis computer is a $3,machine and NO ONE can tell me when I am going to get it let alone the reason for the massive delay!
I bought an Alienware 13rlaptop, this is a high end gaming laptop Since purchase I have had an issue where when it is running on battery it cannot play a game because the screen dims to 0% and you cannot adjust this They have done troubleshooting for months, sent someone out to replace the battery Nothing has worked They escalated this to their tier support and after weeks they finally called me back and said that this computer is designed to do this, the battery cannot power it, since it was a design flaw, there is nothing to fix, and I'm stuck with it because they will not allow me to return or exchange it This is a gaming laptop, it should be able to play games in laptop mode
I tried to consolidate my (no expiration) dell gift cards gift cards, each $to a single card ending 0933, which I check the balance before consolidation FSR ID is [redacted] Now my gift card is not working, and I cannot check my balance onlinethe error returns: "Card number is invalid" I tried to call back and the customer service did nothing but sending me product quotation I called customer services multiple times, but the representative don't know how to do anything except transfer again and again
I purchased an Inspiron gaming system in November I only use the system for gaming Since I've had it for the very short period of months, it intermittently will not turn on I have sent the system in once, and am sending it in again Don't buy a Dell The systems are unreliable and very quickly require repair even with minimal use