Dell through the Alienware brand is a sponsor of several professional gamers and a gaming organizationThey have a promotion running on all of these sites for a 10% off coupon if you use the code "alienwareesports." If you try to redeem the code it is not accepted and customer service will not honor the advertised discount Example site: [redacted]
I live in [redacted] Dell does not deliver to [redacted] I ordered an adapter Order No [redacted] , May 17, I had to get someone to bring it to me in [redacted] It took more than the day return policy to get the item with a traveller to [redacted] Once I received the item, I was not able to plug it into the computer.Everything was correct ( item no's etc), except the product did not fit It took me a while to get it back to the StatesI tried to call from [redacted] to get Customer Service but the wait was too long and expensive I came in for a short stay and stood on the phone for over hours trying to speak to a Supervisor to explain my dilemma I could not be without a computer since May, so I was forced to buy the item in [redacted] for times the price I would like the company just to refund the itemI never managed to get a Supervisor on the phoneThe phone went dead times in my effort to hold on for a supervisorI felt they were deliberately evading my issueI started ea
To whom it may concern, On September 6, 2013, I purchased an Alienware computer from the Dell computer company I do not want to get into specific computer problems, as you may not understand, but the first month the computer was sent to me, the graphics card was badI have a warranty with the computer and they sent a technician out to fix it Since then, and forgive me because I can actually not remember the exact components they have had to replace since then, and how many timesThere have been multiple graphics cards that have failed since then, a motherboard, a processor, and also a few hard drivesThey have just been to my house on February of this year because the hard drive went bad once againToday, my sound was not working correctlyI called Dell support and talked to a technician who attempted to uninstall and reinstall my sound card driver multiple times without any successHe then tells me that my chipset is now corrupt and that now that has to be replace
To whom it may concern, A few months back during Dell’s Black Friday sale, I purchased two new Dell Inspiron 14-laptop computers for my children believing I found a low-cost solution to sharing my PC with themThese computers have 32GB of storage and 2GB of RAM and came preinstalled with Windows What I didn’t realize at the time of purchase is that these computers don’t have traditional hard drives, but rather, they utilize embedded multimedia card (eMMC) storage, which is akin to flash drive storage, but cannot be swapped for larger storage without replacing the mainboard nor can additional storage be addedImagine my surprise when after a couple of months we began receiving messages saying Windows cannot install necessary security upgrades because the disk storage space is nearly fullAfter reading several on-line forums concerning this issue, I was disappointed to learn that basically the only solution is to replace the mainboard or buy a new computerSo basically, my
Dell would not accept PayPal as a form of payment so I reordered the same TV using a credit cardNext few days, they accepted PayPal AND my credit card and started the process of shipping TVsI called them and they said they would "intercept" the 2nd tv which was on a freight truck called PILOTThey promised no restocking fee and a 10% discount for the screw upI received only TV on Nov but I am being charged for both TVs and Dell will not issue a refundToday is Dec 3rd and I've spend countless hours and numerous shouting matches on the phone with DELL customer service (who btw is from India and you cannot understand them to save your life!) and I still don't have my refundThey insist the 2nd TV was delivered on Nov but I only have TV and only shipment invoice from PILOTThis is ridiculous that I have to argue, scream and get nasty on the phone to get my money back and all I get is passed around to 6, or even "supervisors" but no one has answers or clueI h
I made a purchase on Dell in mid MarchThey said I should receive 10% reward in the form of gift cardI never received itI have made two phone callsI was told I would receive itBut apparently I was lied toMoreover, I kept receiving harassment from its sales teamTheir sales agent asked for SSN in its callI received several calls per day from Dell sales
Ordered a product off their website on the Dec 16th which had a delivery date of the Dec 21stWe called several time to ask about our package and was told we should be receiving the shipping information Still waiting its now the 27thWe have called each day since the 21st asking about our shipment but the customer service gives us the run aroundVery poor service on Dell'sThey need to follow through on there shipment or advise the customer of the correct information on the phoneNot the run around by poorly trained service advisers...your supposed to be a tech company
I have had numerous hardware issues with my laptop since I purchased it on June 2, I have had two hard drives, a motherboard, a fan, a power button, and several other hardware issues in the two years I've had this laptopDELL NEEDS TO REPLACE THIS BAD LAPTOP THAT IS CAUSING ME SO MUCH STRESS! This is how I make my money and I need a working laptop!
I BOUGHT A DESKTOP IN MARCH 2017, AND KEEP GIVING ME AN ERROR THAT "COUNTERFEITING WINDOWS", AFTER LONG HOURS ON PHONE WITH DELL AND MICROSOFT NOBODY COULD VALIDATE THE WINDOWS LICENSE, SO ITS REALLY DELL SELLING COUNTERFEITING WINDOWS ?? WHY THE PRODUCT KEY DOESNT EXIST TO MICROSOFT ??
I made a purchase of a Dell Inspiron Laptop on November 24th last year as it was a black Friday promotion and we needed an affordable computer since our old one brokeThe computer has been defective from the very beginningThey sold me a lemonDell used to have excellent service and excellent productsThey have gone downhill drasticallyThe computer started having bad symptoms in January 2016, when it was only months oldThe screen was having problemsI sent it in for repair, and all they could do was fix the keyboardThe computer became usable, however, the problem was not fixedI was too weary from dealing with the long waits on hold and being given the runaround I could not bring myself to call themEarlier this month, the computer failed completelyI could not get it to boot, nor did anything appear on the screenThe motherboard was shotI shipped it in expecting a quick turnaround, but got informed that they would not fix it because of "customer afflicted damage." I
I purchased a computer from dell year and months agoIt has had continuous problems with turning on and staying onDell has replaced the parts inside the computer sending a technician out over and over againthey have promised to replace the computer, however, they have failed to do so within the timely matterThe technicians also fail to answer questions posted to them via email, even though they insist on communicating through email as a form of communication
I received a sales catalog for Dell merchandise on 2/and tried to purchase a computer at the sale price listed in the catalog on 2/ I was told that the coupon code on the catalog was expired and that the price was not valid I chatted on line with at least different individuals and no one would fix the problem and just shuffled me to the next representative
I ordered a replacement battery for my laptop on the phoneAfter giving my laptop number, service tag number and express service code they still sent me the wrong batteryI am not sure how this is possible Anyway, I am calling their customer service number 1-800-642-and I am now holding the line already for minutes without having my issue addressed I like to point out that selling product with lithium-ion batteries is involving safety issues and manufacturers should make replacement batteries easily and competently available This is apparently not the case for Dell
03/14/Master Card credit card debit for a Inspirion Series - laptop purchase of $(Order # [redacted] ); 07/13/contacted Dell due to laptop freezing up after an update was received from DellLearned from the Dell Hardware support (case # [redacted] - I have a hardware warranty), that my hardware was operating fine; needed to work with Dell Software supportDell Software support wants to charge $for an incidental case or $for a 1-year package I asked what is Dell's responsibility when they send updates that corrupt the consumer's product? Dell only gave me a response that I had to purchase the software repair package, because I did not have the software warranty I was furious and told them I would calm down and call back 07/19/Called back to speak with a manager; spoke with Samel (VP Operations), he could not assist me and was told that a President of Operations existed, but I could only speak with the Dell Software support - because my reque
I purchased a dell laptop almost 10 month ago and still under warranty. I discovered many problems with the laptop and reported that to customer support. Two weeks ago, I sent the laptop to them but returned without any repairs and also my ac charger is missing and they claimed that they sent a new one to me with the laptop which is not true. Two days ago, I contacted the customer support again and stayed on the phone for two hours between technician and taking to a manager who confirmed that the laptop still not repaired and he is goong to send me an email in two hours and a service box to return the laptop for repairs that never happened! Also he asked me to report the missing ac charger after the laptop gets repaired which I could not really understand. The issue now I want to report: - Very bad service with no respect as this laptop is the only machine I am using for finishing my jobs. It has been almost two weeks in this issue. - totally fix or replace my laptop as it has man
My dell laptop Inspiron is covered under warranty Service Tag: [redacted] | Express Service Code: [redacted] Due to manufacturing defect for this model with use the right side hinge of LCD screen broke and snapped out along with the cableWhen I called dell warranty they did not honour my request and kept me on waiting for hours This is the second time this problem happened due to design issue for this modelLast time they fixed it after complaining to [redacted] Now again I am not able to use my laptop for same issue
Computer shipped 11/13/and we received it on or about 11/16/ We went on a vacation and returned Jan 3rd I did not have time to take the computer out of the box until about 12/10/ We tried to set it up and could not get it to connect to the internet I called Dell and they said they could not do anything about it except to have us return it at our expense and pay for the repairs It is suppose to have a year's warranty It has a bad WiFi Card which connects to the internet We took it to Best Buy to help me connect to the internet and they informed me the WiFi card was bad
On 08/25/13, I purchased a new Dell U3014 Monitor from [redacted] . It stopped working properly (it looks cloudy now) at the beginning of August 2016. Dell's Manufacturer Warranty states, "The limited warranty term is three years beginning on the date of invoice." I've contacted Dell Customer Support first on 08/11/16 and then numerous times after that, Case/Service Tag # [redacted] . I've provided the proof of purchase they asked for. However, on 08/14/16, Franz, Dell Technical Support Representative, sent me the following email, "...The only concern now is that the order you have on this machine was with [redacted] not from Dell directly, the warranty for the hardware should be provided by [redacted] ***. The order number serves as the proof of purchase and acts as the warranty for the hardware. The proof of purchase you have is with [redacted] ***, thus [redacted] should cover the necessary steps to resolve the concern with your hardware." So, on 08/14/16, I went to [redacted] and showed them the above
My wife purchased a Dell computer as a Christmas gift for me in mid December It is still under warrantyIt has had multiple issues both mechanical and software since it was first fired upThese initially included notifications of a malfunctioning video drive, failure to recognize charging system, and mousepad mechanical malfunctionThe computer was eventually returned to the factory after several customer service calls failed to rectify the problemsThe mouse pad was replaced and the computer recognized its charging system after it's return, but the video driver was still malfunctioningInnumerable calls have been made to customer service since then, some lasting over hours in an attempt to solve issues including locking up, running slow, failure to access dell's site where a technician could take control of the computer, going to grey screen, failure to access factory installed games, and other glitchesOften the only way to get it to operate has been to manually shu
Hello, Purchased an item on "Dell.com Purchase ID: [redacted] " and was presented with an option for 2nd Day Shipping, proceeded to checkout and choose the free 2nd day shipping option that was presented to me Receiving tracking information from Dell.com that the item was fulfilled promptly and tracking information showed that the item was being fulfilled from less than miles away from my homeReceive notice from delivery company that earliest delivery was for 08/which is about 9-days after original purchase Reached out to Dell customer service through Chat Session ID for this incident is [redacted] Was told that the 2nd day shipping was not for TV'sExpressed to the rep that the option was presented multiple times throughout checkout and even on other pages of the site for this itemRep informed me that it excluded tvs greaters than 40"Went back and forth with rep expressing my concern of how this item is then falsely advertised and should be segmented out
Dell through the Alienware brand is a sponsor of several professional gamers and a gaming organizationThey have a promotion running on all of these sites for a 10% off coupon if you use the code "alienwareesports." If you try to redeem the code it is not accepted and customer service will not honor the advertised discount Example site: [redacted]
I live in [redacted] Dell does not deliver to [redacted] I ordered an adapter Order No [redacted] , May 17, I had to get someone to bring it to me in [redacted] It took more than the day return policy to get the item with a traveller to [redacted] Once I received the item, I was not able to plug it into the computer.Everything was correct ( item no's etc), except the product did not fit It took me a while to get it back to the StatesI tried to call from [redacted] to get Customer Service but the wait was too long and expensive I came in for a short stay and stood on the phone for over hours trying to speak to a Supervisor to explain my dilemma I could not be without a computer since May, so I was forced to buy the item in [redacted] for times the price I would like the company just to refund the itemI never managed to get a Supervisor on the phoneThe phone went dead times in my effort to hold on for a supervisorI felt they were deliberately evading my issueI started ea
To whom it may concern, On September 6, 2013, I purchased an Alienware computer from the Dell computer company I do not want to get into specific computer problems, as you may not understand, but the first month the computer was sent to me, the graphics card was badI have a warranty with the computer and they sent a technician out to fix it Since then, and forgive me because I can actually not remember the exact components they have had to replace since then, and how many timesThere have been multiple graphics cards that have failed since then, a motherboard, a processor, and also a few hard drivesThey have just been to my house on February of this year because the hard drive went bad once againToday, my sound was not working correctlyI called Dell support and talked to a technician who attempted to uninstall and reinstall my sound card driver multiple times without any successHe then tells me that my chipset is now corrupt and that now that has to be replace
To whom it may concern, A few months back during Dell’s Black Friday sale, I purchased two new Dell Inspiron 14-laptop computers for my children believing I found a low-cost solution to sharing my PC with themThese computers have 32GB of storage and 2GB of RAM and came preinstalled with Windows What I didn’t realize at the time of purchase is that these computers don’t have traditional hard drives, but rather, they utilize embedded multimedia card (eMMC) storage, which is akin to flash drive storage, but cannot be swapped for larger storage without replacing the mainboard nor can additional storage be addedImagine my surprise when after a couple of months we began receiving messages saying Windows cannot install necessary security upgrades because the disk storage space is nearly fullAfter reading several on-line forums concerning this issue, I was disappointed to learn that basically the only solution is to replace the mainboard or buy a new computerSo basically, my
Dell would not accept PayPal as a form of payment so I reordered the same TV using a credit cardNext few days, they accepted PayPal AND my credit card and started the process of shipping TVsI called them and they said they would "intercept" the 2nd tv which was on a freight truck called PILOTThey promised no restocking fee and a 10% discount for the screw upI received only TV on Nov but I am being charged for both TVs and Dell will not issue a refundToday is Dec 3rd and I've spend countless hours and numerous shouting matches on the phone with DELL customer service (who btw is from India and you cannot understand them to save your life!) and I still don't have my refundThey insist the 2nd TV was delivered on Nov but I only have TV and only shipment invoice from PILOTThis is ridiculous that I have to argue, scream and get nasty on the phone to get my money back and all I get is passed around to 6, or even "supervisors" but no one has answers or clueI h
I made a purchase on Dell in mid MarchThey said I should receive 10% reward in the form of gift cardI never received itI have made two phone callsI was told I would receive itBut apparently I was lied toMoreover, I kept receiving harassment from its sales teamTheir sales agent asked for SSN in its callI received several calls per day from Dell sales
Ordered a product off their website on the Dec 16th which had a delivery date of the Dec 21stWe called several time to ask about our package and was told we should be receiving the shipping information Still waiting its now the 27thWe have called each day since the 21st asking about our shipment but the customer service gives us the run aroundVery poor service on Dell'sThey need to follow through on there shipment or advise the customer of the correct information on the phoneNot the run around by poorly trained service advisers...your supposed to be a tech company
I have had numerous hardware issues with my laptop since I purchased it on June 2, I have had two hard drives, a motherboard, a fan, a power button, and several other hardware issues in the two years I've had this laptopDELL NEEDS TO REPLACE THIS BAD LAPTOP THAT IS CAUSING ME SO MUCH STRESS! This is how I make my money and I need a working laptop!
I BOUGHT A DESKTOP IN MARCH 2017, AND KEEP GIVING ME AN ERROR THAT "COUNTERFEITING WINDOWS", AFTER LONG HOURS ON PHONE WITH DELL AND MICROSOFT NOBODY COULD VALIDATE THE WINDOWS LICENSE, SO ITS REALLY DELL SELLING COUNTERFEITING WINDOWS ?? WHY THE PRODUCT KEY DOESNT EXIST TO MICROSOFT ??
I made a purchase of a Dell Inspiron Laptop on November 24th last year as it was a black Friday promotion and we needed an affordable computer since our old one brokeThe computer has been defective from the very beginningThey sold me a lemonDell used to have excellent service and excellent productsThey have gone downhill drasticallyThe computer started having bad symptoms in January 2016, when it was only months oldThe screen was having problemsI sent it in for repair, and all they could do was fix the keyboardThe computer became usable, however, the problem was not fixedI was too weary from dealing with the long waits on hold and being given the runaround I could not bring myself to call themEarlier this month, the computer failed completelyI could not get it to boot, nor did anything appear on the screenThe motherboard was shotI shipped it in expecting a quick turnaround, but got informed that they would not fix it because of "customer afflicted damage." I
I purchased a computer from dell year and months agoIt has had continuous problems with turning on and staying onDell has replaced the parts inside the computer sending a technician out over and over againthey have promised to replace the computer, however, they have failed to do so within the timely matterThe technicians also fail to answer questions posted to them via email, even though they insist on communicating through email as a form of communication
I received a sales catalog for Dell merchandise on 2/and tried to purchase a computer at the sale price listed in the catalog on 2/ I was told that the coupon code on the catalog was expired and that the price was not valid I chatted on line with at least different individuals and no one would fix the problem and just shuffled me to the next representative
I ordered a replacement battery for my laptop on the phoneAfter giving my laptop number, service tag number and express service code they still sent me the wrong batteryI am not sure how this is possible Anyway, I am calling their customer service number 1-800-642-and I am now holding the line already for minutes without having my issue addressed I like to point out that selling product with lithium-ion batteries is involving safety issues and manufacturers should make replacement batteries easily and competently available This is apparently not the case for Dell
03/14/Master Card credit card debit for a Inspirion Series - laptop purchase of $(Order # [redacted] ); 07/13/contacted Dell due to laptop freezing up after an update was received from DellLearned from the Dell Hardware support (case # [redacted] - I have a hardware warranty), that my hardware was operating fine; needed to work with Dell Software supportDell Software support wants to charge $for an incidental case or $for a 1-year package I asked what is Dell's responsibility when they send updates that corrupt the consumer's product? Dell only gave me a response that I had to purchase the software repair package, because I did not have the software warranty I was furious and told them I would calm down and call back 07/19/Called back to speak with a manager; spoke with Samel (VP Operations), he could not assist me and was told that a President of Operations existed, but I could only speak with the Dell Software support - because my reque
I purchased a dell laptop almost 10 month ago and still under warranty. I discovered many problems with the laptop and reported that to customer support. Two weeks ago, I sent the laptop to them but returned without any repairs and also my ac charger is missing and they claimed that they sent a new one to me with the laptop which is not true. Two days ago, I contacted the customer support again and stayed on the phone for two hours between technician and taking to a manager who confirmed that the laptop still not repaired and he is goong to send me an email in two hours and a service box to return the laptop for repairs that never happened! Also he asked me to report the missing ac charger after the laptop gets repaired which I could not really understand. The issue now I want to report: - Very bad service with no respect as this laptop is the only machine I am using for finishing my jobs. It has been almost two weeks in this issue. - totally fix or replace my laptop as it has man
My dell laptop Inspiron is covered under warranty Service Tag: [redacted] | Express Service Code: [redacted] Due to manufacturing defect for this model with use the right side hinge of LCD screen broke and snapped out along with the cableWhen I called dell warranty they did not honour my request and kept me on waiting for hours This is the second time this problem happened due to design issue for this modelLast time they fixed it after complaining to [redacted] Now again I am not able to use my laptop for same issue
Computer shipped 11/13/and we received it on or about 11/16/ We went on a vacation and returned Jan 3rd I did not have time to take the computer out of the box until about 12/10/ We tried to set it up and could not get it to connect to the internet I called Dell and they said they could not do anything about it except to have us return it at our expense and pay for the repairs It is suppose to have a year's warranty It has a bad WiFi Card which connects to the internet We took it to Best Buy to help me connect to the internet and they informed me the WiFi card was bad
On 08/25/13, I purchased a new Dell U3014 Monitor from [redacted] . It stopped working properly (it looks cloudy now) at the beginning of August 2016. Dell's Manufacturer Warranty states, "The limited warranty term is three years beginning on the date of invoice." I've contacted Dell Customer Support first on 08/11/16 and then numerous times after that, Case/Service Tag # [redacted] . I've provided the proof of purchase they asked for. However, on 08/14/16, Franz, Dell Technical Support Representative, sent me the following email, "...The only concern now is that the order you have on this machine was with [redacted] not from Dell directly, the warranty for the hardware should be provided by [redacted] ***. The order number serves as the proof of purchase and acts as the warranty for the hardware. The proof of purchase you have is with [redacted] ***, thus [redacted] should cover the necessary steps to resolve the concern with your hardware." So, on 08/14/16, I went to [redacted] and showed them the above
My wife purchased a Dell computer as a Christmas gift for me in mid December It is still under warrantyIt has had multiple issues both mechanical and software since it was first fired upThese initially included notifications of a malfunctioning video drive, failure to recognize charging system, and mousepad mechanical malfunctionThe computer was eventually returned to the factory after several customer service calls failed to rectify the problemsThe mouse pad was replaced and the computer recognized its charging system after it's return, but the video driver was still malfunctioningInnumerable calls have been made to customer service since then, some lasting over hours in an attempt to solve issues including locking up, running slow, failure to access dell's site where a technician could take control of the computer, going to grey screen, failure to access factory installed games, and other glitchesOften the only way to get it to operate has been to manually shu
Hello, Purchased an item on "Dell.com Purchase ID: [redacted] " and was presented with an option for 2nd Day Shipping, proceeded to checkout and choose the free 2nd day shipping option that was presented to me Receiving tracking information from Dell.com that the item was fulfilled promptly and tracking information showed that the item was being fulfilled from less than miles away from my homeReceive notice from delivery company that earliest delivery was for 08/which is about 9-days after original purchase Reached out to Dell customer service through Chat Session ID for this incident is [redacted] Was told that the 2nd day shipping was not for TV'sExpressed to the rep that the option was presented multiple times throughout checkout and even on other pages of the site for this itemRep informed me that it excluded tvs greaters than 40"Went back and forth with rep expressing my concern of how this item is then falsely advertised and should be segmented out