I ordered a new Dell laptop from [redacted] Store online on February 02, I am contacting Revdex.com before my warranty expires, which ends somewhere in the first week of February The machine was defectiveI have had the following issues with my laptop When I pull my AC-adapter power cord out to run it on battery sometimes, it makes a noise and computer freezes for few moments My laptop always loses internet from time to time Started experiencing from the beginning of January Randomly, the laptop freezes from time to timeI get a grey screenDuring the same freezing and grey out screen experience, the screen also displays white vertical and horizontal blinking lines and dotsIt appears that the screen has gone bad Per my e-mail records, I've contacted Dell in August for 1st and 2nd issue listed aboveMy Service Request number with Dell Technical Support is [redacted] The Tech support guys are simply telling me it’s
I bought a laptop from Dell and notified them within days about extremely slow operation and performance issues Dell has a day return policy They wanted to attempt to fix it I said I would give them the opportunity if I could return it if attempts to repair it were unsuccessful I've spent hours on the phone with technical support while they attempted to improve the performance and sent the laptop in for them to reinstall the operating system, being without the laptop for over a week Performance is twice as slow as our year old laptop, which we were attempting to replace They will not allow a return, only asking for more attempts to repair Pages take a minute to load, browsers lock up or crash, there are delays between typing and text showing on the screen, and once on a web page it can take to seconds to respond to scrolling, etc
I purchased my Alienware on Feb 21, and it was defective right out of the boxI installed the Microsoft Office Home and Student with the link Dell providedI also installed Photoshop CSThe computer was glitchy, wouldn't turn on, and shut down numerous occasions I used the laptop 3x before it stopped turning onOn July 3rd, I contact Dell regarding the issue and they sent a Tech out in a weekThe tech couldn't fix it, and it had to be sent to Dell Repair DeptThey replaced the motherboard and a few other items with refurbished partsThen they sent it backAt that point I lost a months worth of clients for my graphic arts businessThe laptop still didn't workAfter emailing them back and forth, and missing responding to an email by days, they closed my caseI re-opened another one, explaining that the computer isn't turning on any moreI sent it back to the service department This time period was from Aug 12- Sept 29thThey wiped my machine, and supposedly reinsta
After buying my computer, I spoke with Agent (TIP_ [redacted] *) online with regards to upgrading my memory from 6GM to 8GB I explicitly asked her if the Dell 2GB Certified Memory Module - DDRSODIMM 1600MHz LV would do this She asked if my computer currently had 6GB or 4GB I told her I ordered the one with 6GB She then told me that this part would upgrade my memory to 8GB However, after getting the piece and taking my whole computer apart, I found out this wasn't the case-the computer currently had one 4GB and one 2GB memory modules installed, and therefore there was no place for the module I had purchased I called technical support, who told me I would have to talk to Dell Care Solutions They told me that they couldn't help me because it was more than days since purchase I explained that it had taken me awhile to install it because it was a complicated process and I had to wait until someone was around who could help me (I bought it about months ago) I asked to sp
I bought a computer for my daughter in college from Dell with the Extended Warranty with their preferred service Since Day one we have had continual problems We have been on the phone for hours and days to rectify it with their technical support The computer will freeze up and not work due to updating problems As a result my daughter can't rely on this computer to get her work done When we call Dell, we will be on the phone for anywhere from 3-hours Everything we have tried has not worked I would like to get a refund or replace the computer, but they will not let me I purchased the preferred service from them but they can't fix the software issue
Dell advertised a Samsung 40" Smart LED HDTV - UN40J for $and includes a free $Dell Promo eGift Card (mailed days after TV purchase) and free shipping Website: [redacted] When I add the TV to my cart the price shows $with no discount I go on a chat with Daily a dell representative who after further investigation CLAIMS this was a memorial weekend special and it should no longer be advertised and she'll have it taken down from the website I rebuttal that response by saying the offer is valid until 6/which means it's not a memorial weekend special AND if it is the fact that the website still reflects the advertised price, it should be honored She said the ONLY solution she has is that I provide my full name, address and phone number and she will speak to her supervisor to see if they can give me that price
I purchased a computer from Dell ( [redacted] ) When the computer arrived, I opened the box and had an issue with setup I called they dell phone support line and I was told the computer warranty has expired The paperwork with the computer say sit has a year warranty I looked on the web site and it shows the computer warranty ended 1/1/ Numerous phone calls and hours on hold for customer service has been unable to get this computer warranty information corrected in dell web site and support to be provided
I have had continual problems with this system since I have acquired it recentlyParts have been replaced, continual issues with hardware and software and lousy technical supportOn Sunday I called for a resolution of problem I was told it would be resolved with Level technical support with hoursTo date the same issues are still present and I have wasted hours on the phone with no results
we ordered a computer and received an inferior system the invoice which we checked when the computer arrived is almost as we ordered it took a whiled to receive and set up this computer dell does not send out their computers immediately and we did not receive it on a date promised after I tried to set it up, I realized that it does not work with a regular vga cable, and required a special hdmi cable which they did not warn us about it took time to research and get the right cable from amazon from china the order was placed in february in august computers cooler broke down, and it took almost an hour for computer to turn on while displaying an error I begun troubleshooting and noticed that the computer does not match the specifications and an invoice we contacted dell, they said that since its been more than days they will not refund it after final communication with a supervisor at dell we contacted a credit card, after their investigation they said we were right
I made two separate purchases for a Samsung SmartThings Home Monitoring Kit on 10/28/(order [redacted] and order [redacted] ) The cost at the time of each purchase was $ On Dell's website, they indicate that there is a day price guarantee, whereby if the price goes down on their site they will refund the price difference On 11/14/I noticed that the price reduced by $to $ I initiated an online chat with their customer service department (their website says that price adjustments can be initiated online), and after minutes corresponding online was told that yes, they saw that the price was reduced, but that I needed to call customer service Another minutes on the phone with customer service (being transferred multiple times) I was told that they would not adjust the price No valid explanation was provided
I purchased a computer from dell in February 2017, order # [redacted] , service request # [redacted] Because of my veteran status, Dell was offering discounts of 10% offI was in contact with a Dell customer rep named [redacted] , who on Feb 17, at 12:30:PM EST, responded via email and stated "I would like to inform you that once the order is shipped and invoiced we will go ahead and process a refund of $as such the order cannot be modified at its current stageI have mentioned the same on the order notes." The entire email is also attached to this complaintSoon after receiving the computer we received our first bill and saw there was no $creditWe emailed Dell customer service times and received no responseWe then called, we were told the credit would appear on the next statementWhen I received the April statement I saw there was no credit, yet againWe again contacted Dell and was told we would receive it on your next statementNext statement, no cre
I purchased a Dell Outlet Refurbished Dell XPS w/ ProSupport and WarrantyThe laptop worked correctly at first but soon started experiencing several issuesThe laptop started to malfunction and would not enter sleep/hibernate or shut down correctly, but instead only reboot and overheatA clean install of Windows was done, and that did not fix the issueI contacted Dell support, who attempted to troubleshoot the issue remotely, having me change settings and logging in remotelyThis did not fix the issue, then Dell support sent a tech to replace the motherboardThis also did not fix the issueI tried once again to re-install Windows, changing settings, and the issue still continuedI contact Dell again, who once again attempted to troubleshoot both on the phone and logging in remotely to my computer Dell was unable to fix the issue once againAt this time I asked for a replacementDell stated they would send me a box to have the computer sent out for repair and if
I purchased a Samsung inch TV and was shipped the incorrect item.I shipped the wrong merchandise back to Dell and was charged a 15% fee.I was charged $from Dell for shipping me the incorrect item.This was a major inconveince returning this item
Dell has refused to service my computer under warrantyThey have made claims that I caused damage to my DELL XPS15, Service Tag: [redacted] Dispatch Number: [redacted] , laptopI was told by a Dell representative that I would be provided with photographic evidence of the damage I causedI have not received photos and Dell refuses to honor their warrenty At issue, as reported by Dell, is that the cable that attaches the monitor to the video screen was damaged by something other than wear and tear on the computerThis is not trueI have been working as a professional in IT for over years and I would be the first to admit if this damage was caused by something I didThe issue that Dell claims I caused must have been caused by wear and tearI also own several other Dell and HP computers currently and have never had to make another warranty claim I also have a degree in Computer Information Systems so I feel obligated to speak up when I am being accused
Sent a tablet back for repair under warrantyWe were told by e-mail that parts are not available to repair the tabletWe have tried to contact Dell and talk to some one .I spoke with a representative and was told that he would contact me in two daysStill waiting on that phone callI have responded to numerous e-mails and simply stated to send a refurbished unit ,repair the one sent in or refund the purchase priceI am still waiting on the tablet to show up or a letter or a phone call from some oneI just want a tablet returned in working order.....is that to much to ask?
I purchased a lap top on 11/23/and was given a delivery date 11/and have yet to receive the product as of 12/I have been back and forth with the companies customer service and have yet to receive an answer on where my product is or what is happeningI was told by one customer service rep that the product was on back orderThen I was told that it wasn't even manufactured and then I was told that "just because they have a sale on a system doesn't necessarily mean they have the product to manufacture."
I purchased a Dell computer in Octof last year but did not start using it until March when I was starting back to school for my FNP, MSNThe hard drive crashed within the first two weeks of me using itWhen I called techsupport for assistant they wanted to send me the hard drive and for me to fix itI lost valuable information when it crashedOn July my computer went down again, I called technical support and they told me it was the operating systemThey did not even attempt to run a diagnostic test on it even after I told them it did the very same thing as it did before when the hard drive crashedI spent over an hour with the technician trying to down load the operating system on my USB drive then he said he had to goHe said he would call back the next day, he never didI spoke with two supervisors and two techniciansI ended up running a diagnostic test myself from the information the technician gave me from the first incident and retrieved the error codes myse
I buy a brand new Dell Inspiron gaming laptop, and pay ($10) for a scheduled FedEx delivery due to workWhen I open the box both the laptop and the adapter are brokenThe laptop said no hard driver is installed, and the adapter is physically brokenThe broken is obviously caused by the malfunction when assembling I am so upset that it seems Dell do not have any quality testing stuff before shipping their productsThe adapter is physically broken with wires and components exposed to users, which could hurt peopleIt should be discovered if someone takes a single look at the adapterAnd If there is quality inspector turn on the laptop before shipping, they will see the hard driver problem at the first glance I have already taken photos of the two problems, as well as the packing slipAnd will happy to provide these photos if needed
I had to deal with their customer service today I bought a new laptop, received it within days, tried for 2days to turn it onFinally called Dell customer support, was transferred 3timesOne rep just transferred me, second rep had no time for me and the rep didn't want to listen to me!! I was on the phone with them for an hour, just to return the laptop I have an active account with them that I am now going to cancelTheir customer service was down right horrible todayThe laptop wasn't a cheap oneTotal waste of my timeWill never order another product from Dell again
Received a new Christmas present A big problem from day Have to shut it down twice a day to work I work from home
I ordered a new Dell laptop from [redacted] Store online on February 02, I am contacting Revdex.com before my warranty expires, which ends somewhere in the first week of February The machine was defectiveI have had the following issues with my laptop When I pull my AC-adapter power cord out to run it on battery sometimes, it makes a noise and computer freezes for few moments My laptop always loses internet from time to time Started experiencing from the beginning of January Randomly, the laptop freezes from time to timeI get a grey screenDuring the same freezing and grey out screen experience, the screen also displays white vertical and horizontal blinking lines and dotsIt appears that the screen has gone bad Per my e-mail records, I've contacted Dell in August for 1st and 2nd issue listed aboveMy Service Request number with Dell Technical Support is [redacted] The Tech support guys are simply telling me it’s
I bought a laptop from Dell and notified them within days about extremely slow operation and performance issues Dell has a day return policy They wanted to attempt to fix it I said I would give them the opportunity if I could return it if attempts to repair it were unsuccessful I've spent hours on the phone with technical support while they attempted to improve the performance and sent the laptop in for them to reinstall the operating system, being without the laptop for over a week Performance is twice as slow as our year old laptop, which we were attempting to replace They will not allow a return, only asking for more attempts to repair Pages take a minute to load, browsers lock up or crash, there are delays between typing and text showing on the screen, and once on a web page it can take to seconds to respond to scrolling, etc
I purchased my Alienware on Feb 21, and it was defective right out of the boxI installed the Microsoft Office Home and Student with the link Dell providedI also installed Photoshop CSThe computer was glitchy, wouldn't turn on, and shut down numerous occasions I used the laptop 3x before it stopped turning onOn July 3rd, I contact Dell regarding the issue and they sent a Tech out in a weekThe tech couldn't fix it, and it had to be sent to Dell Repair DeptThey replaced the motherboard and a few other items with refurbished partsThen they sent it backAt that point I lost a months worth of clients for my graphic arts businessThe laptop still didn't workAfter emailing them back and forth, and missing responding to an email by days, they closed my caseI re-opened another one, explaining that the computer isn't turning on any moreI sent it back to the service department This time period was from Aug 12- Sept 29thThey wiped my machine, and supposedly reinsta
After buying my computer, I spoke with Agent (TIP_ [redacted] *) online with regards to upgrading my memory from 6GM to 8GB I explicitly asked her if the Dell 2GB Certified Memory Module - DDRSODIMM 1600MHz LV would do this She asked if my computer currently had 6GB or 4GB I told her I ordered the one with 6GB She then told me that this part would upgrade my memory to 8GB However, after getting the piece and taking my whole computer apart, I found out this wasn't the case-the computer currently had one 4GB and one 2GB memory modules installed, and therefore there was no place for the module I had purchased I called technical support, who told me I would have to talk to Dell Care Solutions They told me that they couldn't help me because it was more than days since purchase I explained that it had taken me awhile to install it because it was a complicated process and I had to wait until someone was around who could help me (I bought it about months ago) I asked to sp
I bought a computer for my daughter in college from Dell with the Extended Warranty with their preferred service Since Day one we have had continual problems We have been on the phone for hours and days to rectify it with their technical support The computer will freeze up and not work due to updating problems As a result my daughter can't rely on this computer to get her work done When we call Dell, we will be on the phone for anywhere from 3-hours Everything we have tried has not worked I would like to get a refund or replace the computer, but they will not let me I purchased the preferred service from them but they can't fix the software issue
Dell advertised a Samsung 40" Smart LED HDTV - UN40J for $and includes a free $Dell Promo eGift Card (mailed days after TV purchase) and free shipping Website: [redacted] When I add the TV to my cart the price shows $with no discount I go on a chat with Daily a dell representative who after further investigation CLAIMS this was a memorial weekend special and it should no longer be advertised and she'll have it taken down from the website I rebuttal that response by saying the offer is valid until 6/which means it's not a memorial weekend special AND if it is the fact that the website still reflects the advertised price, it should be honored She said the ONLY solution she has is that I provide my full name, address and phone number and she will speak to her supervisor to see if they can give me that price
I purchased a computer from Dell ( [redacted] ) When the computer arrived, I opened the box and had an issue with setup I called they dell phone support line and I was told the computer warranty has expired The paperwork with the computer say sit has a year warranty I looked on the web site and it shows the computer warranty ended 1/1/ Numerous phone calls and hours on hold for customer service has been unable to get this computer warranty information corrected in dell web site and support to be provided
I have had continual problems with this system since I have acquired it recentlyParts have been replaced, continual issues with hardware and software and lousy technical supportOn Sunday I called for a resolution of problem I was told it would be resolved with Level technical support with hoursTo date the same issues are still present and I have wasted hours on the phone with no results
we ordered a computer and received an inferior system the invoice which we checked when the computer arrived is almost as we ordered it took a whiled to receive and set up this computer dell does not send out their computers immediately and we did not receive it on a date promised after I tried to set it up, I realized that it does not work with a regular vga cable, and required a special hdmi cable which they did not warn us about it took time to research and get the right cable from amazon from china the order was placed in february in august computers cooler broke down, and it took almost an hour for computer to turn on while displaying an error I begun troubleshooting and noticed that the computer does not match the specifications and an invoice we contacted dell, they said that since its been more than days they will not refund it after final communication with a supervisor at dell we contacted a credit card, after their investigation they said we were right
I made two separate purchases for a Samsung SmartThings Home Monitoring Kit on 10/28/(order [redacted] and order [redacted] ) The cost at the time of each purchase was $ On Dell's website, they indicate that there is a day price guarantee, whereby if the price goes down on their site they will refund the price difference On 11/14/I noticed that the price reduced by $to $ I initiated an online chat with their customer service department (their website says that price adjustments can be initiated online), and after minutes corresponding online was told that yes, they saw that the price was reduced, but that I needed to call customer service Another minutes on the phone with customer service (being transferred multiple times) I was told that they would not adjust the price No valid explanation was provided
I purchased a computer from dell in February 2017, order # [redacted] , service request # [redacted] Because of my veteran status, Dell was offering discounts of 10% offI was in contact with a Dell customer rep named [redacted] , who on Feb 17, at 12:30:PM EST, responded via email and stated "I would like to inform you that once the order is shipped and invoiced we will go ahead and process a refund of $as such the order cannot be modified at its current stageI have mentioned the same on the order notes." The entire email is also attached to this complaintSoon after receiving the computer we received our first bill and saw there was no $creditWe emailed Dell customer service times and received no responseWe then called, we were told the credit would appear on the next statementWhen I received the April statement I saw there was no credit, yet againWe again contacted Dell and was told we would receive it on your next statementNext statement, no cre
I purchased a Dell Outlet Refurbished Dell XPS w/ ProSupport and WarrantyThe laptop worked correctly at first but soon started experiencing several issuesThe laptop started to malfunction and would not enter sleep/hibernate or shut down correctly, but instead only reboot and overheatA clean install of Windows was done, and that did not fix the issueI contacted Dell support, who attempted to troubleshoot the issue remotely, having me change settings and logging in remotelyThis did not fix the issue, then Dell support sent a tech to replace the motherboardThis also did not fix the issueI tried once again to re-install Windows, changing settings, and the issue still continuedI contact Dell again, who once again attempted to troubleshoot both on the phone and logging in remotely to my computer Dell was unable to fix the issue once againAt this time I asked for a replacementDell stated they would send me a box to have the computer sent out for repair and if
I purchased a Samsung inch TV and was shipped the incorrect item.I shipped the wrong merchandise back to Dell and was charged a 15% fee.I was charged $from Dell for shipping me the incorrect item.This was a major inconveince returning this item
Dell has refused to service my computer under warrantyThey have made claims that I caused damage to my DELL XPS15, Service Tag: [redacted] Dispatch Number: [redacted] , laptopI was told by a Dell representative that I would be provided with photographic evidence of the damage I causedI have not received photos and Dell refuses to honor their warrenty At issue, as reported by Dell, is that the cable that attaches the monitor to the video screen was damaged by something other than wear and tear on the computerThis is not trueI have been working as a professional in IT for over years and I would be the first to admit if this damage was caused by something I didThe issue that Dell claims I caused must have been caused by wear and tearI also own several other Dell and HP computers currently and have never had to make another warranty claim I also have a degree in Computer Information Systems so I feel obligated to speak up when I am being accused
Sent a tablet back for repair under warrantyWe were told by e-mail that parts are not available to repair the tabletWe have tried to contact Dell and talk to some one .I spoke with a representative and was told that he would contact me in two daysStill waiting on that phone callI have responded to numerous e-mails and simply stated to send a refurbished unit ,repair the one sent in or refund the purchase priceI am still waiting on the tablet to show up or a letter or a phone call from some oneI just want a tablet returned in working order.....is that to much to ask?
I purchased a lap top on 11/23/and was given a delivery date 11/and have yet to receive the product as of 12/I have been back and forth with the companies customer service and have yet to receive an answer on where my product is or what is happeningI was told by one customer service rep that the product was on back orderThen I was told that it wasn't even manufactured and then I was told that "just because they have a sale on a system doesn't necessarily mean they have the product to manufacture."
I purchased a Dell computer in Octof last year but did not start using it until March when I was starting back to school for my FNP, MSNThe hard drive crashed within the first two weeks of me using itWhen I called techsupport for assistant they wanted to send me the hard drive and for me to fix itI lost valuable information when it crashedOn July my computer went down again, I called technical support and they told me it was the operating systemThey did not even attempt to run a diagnostic test on it even after I told them it did the very same thing as it did before when the hard drive crashedI spent over an hour with the technician trying to down load the operating system on my USB drive then he said he had to goHe said he would call back the next day, he never didI spoke with two supervisors and two techniciansI ended up running a diagnostic test myself from the information the technician gave me from the first incident and retrieved the error codes myse
I buy a brand new Dell Inspiron gaming laptop, and pay ($10) for a scheduled FedEx delivery due to workWhen I open the box both the laptop and the adapter are brokenThe laptop said no hard driver is installed, and the adapter is physically brokenThe broken is obviously caused by the malfunction when assembling I am so upset that it seems Dell do not have any quality testing stuff before shipping their productsThe adapter is physically broken with wires and components exposed to users, which could hurt peopleIt should be discovered if someone takes a single look at the adapterAnd If there is quality inspector turn on the laptop before shipping, they will see the hard driver problem at the first glance I have already taken photos of the two problems, as well as the packing slipAnd will happy to provide these photos if needed
I had to deal with their customer service today I bought a new laptop, received it within days, tried for 2days to turn it onFinally called Dell customer support, was transferred 3timesOne rep just transferred me, second rep had no time for me and the rep didn't want to listen to me!! I was on the phone with them for an hour, just to return the laptop I have an active account with them that I am now going to cancelTheir customer service was down right horrible todayThe laptop wasn't a cheap oneTotal waste of my timeWill never order another product from Dell again