Dell repeatedly sent me emails regarding the renewal of Microsoft Office from Dell Digital LockerI couldn't remember my password and sent emails (on May 16, 2018) requesting assistanceUpon sending the first email, I was redirected to the 'forgotten email page.' Upon sending the second email, a worker by the name of [redacted] stated no account exists under my current email addressI finally stumbled upon the password and was able to access my account on my ownI saw that I needed to update my credit card information, and proceeded to do so on the night of May 16, On May 19, 2018, I emailed the company to check on the status of my renewal to Microsoft Office A worker by the name of [redacted] stated that all was well with my account and that the service was renewedHowever, the very next day, on May 21, 2018, I receive an email from Dell stating that the product is still not renewedI contact the company via email once again, and [redacted] ap
I ordered a computer after talking to a sales person The computer I received was not the computer that the salesman and I agree too, regarding the warrentee
I purchased a computer from dell as a Christmas gift for my husband After using it for the first time found that it crashes if you email and browse at the same timeI called dell, and they stated that is because this computer was built with a very small hard drive, and doesn't have any room in hard drive left over , because it is so small that once it loads windows the entire memory is nearly used up and there is not any memory left They stated I should have known this would not be enough memory than doing the browsing/email I told them it cannot even do that sufficiently I told them I have been buying computers from them for years and am disappointed they would create a computer that merely had enough memory to load Windows 10, and barely load one web page at a time I was told this was only a browsing computer Again I told them it was not even capable of loading more than one website at a time they had me ship the computer back to evaluatereplaced the hard
I recently purchased a laptop from Dell At the time of purchase I added a laptop case yo mu order When I went into yhe invoice there were two laptop cases and so I removed the one I added The invoice for my order included a laptop case I have contacted Dell multiple times and via multiple avenues concerning this and I either get told that it's a cokputer issue and their system incorrectly added it to my invoice or I just get told that my order didn't come with a case, which I know because it was delivered without one When a CSR reads your invoice that was forwarded to them directly and acknowledges the case is on it then tells you it was their error but won't even offer to fix it, there's an issue and it needs to be resolved
I purchased a Samsung Smart TV from Dell.com with an extra year warrantyThe TV has issues with appsThe TV doesn't open the apps correctlyI called the Samsung technical support department and they couldn't fix the problemSince I purchased the TV more than a year ago they asked me to contact Dell.com so they can assist me with what to do since my TV has the extra year warrantyI called Dell many times and they usually just transfer my calls to different departments back and forthI spent many hours on the phone and no one seems to know how to help me use my second year warrantyI tried too many times, I'm frustrated and tired of calling
Purchased a new Dell laptop and received it on 10/Noticed immediately that the "Z" key was defectiveKey works but does not press down like the rest of the keys; it's as if there is something obstructing the key from going down all the wayCreated a chat session on 10/to notify Dell of the issue and was told to check for any obstructionsI did not see anything and told the representative I didn't want to remove the key in fear of voiding the warrantyRepresentative informed me the keyboard would have to be replaced and closed chat session after ignoring my question of how that process worksCalled Dell on Tuesday, 10/(my day off from work) to try and have the issue resolvedCustomer service representative informed me again, this time by phone that the keyboard would have to be replacedMy information was taken and a replacement "refurbished" keyboard was shipped overnight to my addressI emailed the customer service representative back about how to replace the keyboar
I purchased a brand new Dell Inspiron Computer from [redacted] , Inc When I tried to register it for warranty purposes, Dell refused to accept the registration Dell maintains that my computer was previously owned [redacted] insists that it was not The Dell rep who spoke with me accused [redacted] of selling stolen items
Once they have your money, they don't care anymore to provide satisfaction to their customersTheir technical support is mediocre to inexistentStay away from Dell/Alienware I purchased a costly extended warranty for peace of mind but this turned out to be a nightmareI have spent so much time calling Dell over the phone and writing emails that this started to be a full job for me! The problems on my Alienware started in March My first attempt to call Dell was horribleI tried to speak with Technical Support, they put me on hold and hang upI had to call a second time and have been put on hold again! After one hour over the phone, my first support request with Dell Technical Support was opened on March 30, A couple of days later, a technician passed to my house to change the motherboardSame issuesThe technician has to come again to change the motherboard and graphics cardsIssue again! Graphics cards are defectiveI have to call again techn
I have owned Dell Computers for over yearsI recently purchase an XPS laptopThe QHD display would render some programs text and icons so small that I could not read themWhen I contacted Dell Customer Service after a few days trying to resolve the issue, I was told that there was nothing wrong with the hardware and that I would have to pay $for a "Software Warranty" if I wanted help from DellI refusedI did a lot of checking online, and it seems that this is a recurring issure with the way these high density displays render some programsDell insisted that it was not their problemAfter a "Heated" discussion with Dell Customer service since they refused to dicuss the problem further, they started hanging up on me whenever I called inI returned the Dell computer and bought an HP which works without problemsI have repeatedly slammed Dell on "Surveys" that they sent me, but have never received a responseIt has now been over days since the return was acceptedDell insists that I have been reimbursed for the payment, but my bank records show that I have not been paidI cannot escalate the request outside Dell's offshor supportOverall this has been one of the more frustrating experiences with any customer supportI will never buy another Dell productAvoid them like the plague if you think you will need their support for their product
I purchased a laptop as a gift and when I was in the process of purchasing I heard about the 5% reward, that allows me to get a gift card back, I gave my email to a woman and she said she set it up, at that time I had not gotten an email, but I have proof of the conversation, I also was able to get day shipping, which was another part of why I was so sure I wanted to spend 1,on a laptop from you guysToday I received the laptop and was about to register my laptopI was calling the tech support to ask what email I should use in order to receive the 5% backWhen I called I had calls dropped, I was transferred times and then was told that I wasn't able to get the 5% and that there was nothing they could do [redacted] transferred me to [redacted] and that is when [redacted] told me she was the highest I could go and there was nothing she could do , and to just return it [redacted] told me to Google the Ceo to go higher and that is when I ended the callI talked to people o
I purchased a Dell laptop model Inspiron - on 02/04/I noticed that after calibration of battery, The laptop was getting pretty warm under the key pad I contacted service support, after he performed remote diagnostics with Speccy from piriform, it shows that the CPU temperature was hovering around to Celsius and not FahrenheitThe tech tells me that they will not exchange the laptop because the retailer had the laptop on their shelf more than days ASUS, Toshiba and Acer do not do this to their customers I just purchased it and why should I have to be forced on this burden to pay $for the proper shipping material, 5-days ground shipping and it maybe Fedex Smart Post and that can take up to days to reach them Then, According to the Dell technician there is a 7-day waiting period for the repairs and to days for me to receive the laptop back People please do your research on Dell's warranty policies as it seems they don't car
I purchased laptop computers and some accessories in The first unit was defective and sent back for a replacement Somehow the added an additional $ to my accountTheir service staff have problems understanding the English language and are also very hard to understandI spent 1/hours ont the phone and transferred to every deptwasn't able to get an answer Just recently I was told that they did make a mistake but I didn't dispute it in time so they can't make an adjustmentI told them I was going to file a complaint with you and then the A.GOffice
Dear Revdex.com: I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: [redacted] Here's my Quote Number [redacted] The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of [redacted] and it's not even legal to have expiration on gift cards here I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I am writing to issue a formal complaint against Dell ComputersI have serious issues with products and customer service with Dell ComputerI purchased: two computers, a laptop (May 6, ord.# [redacted] , and a desktop (May ord.# [redacted] ), from Dell; an in-home-service warranty; and a power cord At first the Laptop failed to power on from a known issue and the power cord broke from poor design I have never removed the Desktop from the box because of the issues with the laptop, repairs and service I bought a warranty after the Dell representative, [redacted] , made several promises of trustworthiness and service The first serviceman came and could not repair it after replacing partsHe left at least one screw out in reassembling itHe had a wrist and pad grounding device and used plastic pry piecesHe ordered more parts and said another repairman will contact me The second repairman came and did not use gounding devices, used a metal blade to pry the parts a
I bought a new Dell computer from Dell.com and received it the end of AugustOn October it had a blue screen critical error and cut offOn the 18th it did the same thing and will not stay on for more than secondsHad it happened within days 9/they would've done a refund or exchanged for a new computerHowever, since it was not quite months old they had me talk to tech over and over and their offer was to have refurbished parts put in my new computerI did not just spend $for a used computerI paid for a new computerThe error message says it is hardwareIn the week since contacting them NOTHING has been resolvedAll talk and emailsThey are not even returning emails and phone calls like they said they would At this point I am tired of dealing with themI do not want a used computer after paying for a new one less than days agoRight now I'm just waiting AGAIN
I placed my order on the Dell Website on November 1st 2017, order number and the product is an Alienware RlaptopThe original estimated delivery date of my product was November 15th and I have not received my order as of today December 7th My order is shown online saying it was canceled and when I contacted the Dell customer service, no matter via phone call or online chat, those customer service people can just told me that my order was cancelled because of the "processing error"However, they can never elaborate or be more specific about what that error actually is When I chat online, the online people would say they do not have access to my order and direct me to call the modification departmentWhen I called the modification department, they were saying they do not know the reason why my order was cancelled and they could do nothing about it, and told me if I still want my order, they could forward me to the sales departmentWhen I talked to the peop
Paid almost $2,for a MPrecision Laptop - it worked for SIXTY days and diedThey sent a local tech out who replaced the motherboard with another defective motherboardSince then I've received nothing but an endless run aroundI've been told it has been "escalated and expedited" no less than four times - but still no one has contacted me and I have NO IDEA what it being done about my wasted money
I placed an order on 2/for a video gameDell allows the use of one gift card and one credit card for payment onlineI used a $gift card, plus the remainder was paid via AmexHowever, Dell messed up the billing for the order and said I needed to contact them to finish processing the orderI contacted them times via chat, and several times on the phone to get the order to go through, but they still ended up canceling the orderIn the week that this was taking place, the original $gift card that was used for the order expiredAs a result, I have lost $in gift cards because of Dell's inability to fix the issueI want that $gift card returned to me so that it can be used elsewhereThe original gift card cannot be used, and should be replaced immediately since they canceled the order I have attached the order email confirmation that was sent to me: We have received your order Thank you for your order, [redacted] ***! Below is a list of what you ordered
Out of all the major corporations in the world, Dell has by far the worst customer serviceI've had to deal with Comcast, AT&T, AOL, and a slew of other horrible customer service companies and Dell is head and shoulders worse than all of them combinedNot only is their customer service hours only during work hours, you have to speak to someone from India who doesn't care about your situation and will routinely ignore your emails and requests and force you to be on hold for hours while they keep transferring you to other departmentsI understand that businesses need to cut costs to be competitive but Dell clearly doesn't care about its customers if they feel this is okay I've received a clearly defective XPS and I received a replacement that was the older model and was still defectiveWhen I tried to return both models, I had to be on hold for over an hour and was told that I was going to receive a shipping label via email within hoursI made call on April 19th
I recently purchased a $Xbox Live Gift Card from Dell.comTo purchase this, I used $if Dell gift cards and $via debit cardImmediately after purchasing the Xbox card I received an email saying my credit card was deniedI contacted my bank and they said the charge of $processed and went throughI have since contacted dell support 5+ times via chat and phone call and my problem canny be resolvedMy gift cards are zeroed out, my card charged and I have received no productSupport says nothing can be done since an order number was not generated since the order never processed in their eyesI keep receiving automated emails from Dell telling me to contact them ASAP but they repeatedly refuse to help and they transfer me around and have even hung up a few times
Dell repeatedly sent me emails regarding the renewal of Microsoft Office from Dell Digital LockerI couldn't remember my password and sent emails (on May 16, 2018) requesting assistanceUpon sending the first email, I was redirected to the 'forgotten email page.' Upon sending the second email, a worker by the name of [redacted] stated no account exists under my current email addressI finally stumbled upon the password and was able to access my account on my ownI saw that I needed to update my credit card information, and proceeded to do so on the night of May 16, On May 19, 2018, I emailed the company to check on the status of my renewal to Microsoft Office A worker by the name of [redacted] stated that all was well with my account and that the service was renewedHowever, the very next day, on May 21, 2018, I receive an email from Dell stating that the product is still not renewedI contact the company via email once again, and [redacted] ap
I ordered a computer after talking to a sales person The computer I received was not the computer that the salesman and I agree too, regarding the warrentee
I purchased a computer from dell as a Christmas gift for my husband After using it for the first time found that it crashes if you email and browse at the same timeI called dell, and they stated that is because this computer was built with a very small hard drive, and doesn't have any room in hard drive left over , because it is so small that once it loads windows the entire memory is nearly used up and there is not any memory left They stated I should have known this would not be enough memory than doing the browsing/email I told them it cannot even do that sufficiently I told them I have been buying computers from them for years and am disappointed they would create a computer that merely had enough memory to load Windows 10, and barely load one web page at a time I was told this was only a browsing computer Again I told them it was not even capable of loading more than one website at a time they had me ship the computer back to evaluatereplaced the hard
I recently purchased a laptop from Dell At the time of purchase I added a laptop case yo mu order When I went into yhe invoice there were two laptop cases and so I removed the one I added The invoice for my order included a laptop case I have contacted Dell multiple times and via multiple avenues concerning this and I either get told that it's a cokputer issue and their system incorrectly added it to my invoice or I just get told that my order didn't come with a case, which I know because it was delivered without one When a CSR reads your invoice that was forwarded to them directly and acknowledges the case is on it then tells you it was their error but won't even offer to fix it, there's an issue and it needs to be resolved
I purchased a Samsung Smart TV from Dell.com with an extra year warrantyThe TV has issues with appsThe TV doesn't open the apps correctlyI called the Samsung technical support department and they couldn't fix the problemSince I purchased the TV more than a year ago they asked me to contact Dell.com so they can assist me with what to do since my TV has the extra year warrantyI called Dell many times and they usually just transfer my calls to different departments back and forthI spent many hours on the phone and no one seems to know how to help me use my second year warrantyI tried too many times, I'm frustrated and tired of calling
Purchased a new Dell laptop and received it on 10/Noticed immediately that the "Z" key was defectiveKey works but does not press down like the rest of the keys; it's as if there is something obstructing the key from going down all the wayCreated a chat session on 10/to notify Dell of the issue and was told to check for any obstructionsI did not see anything and told the representative I didn't want to remove the key in fear of voiding the warrantyRepresentative informed me the keyboard would have to be replaced and closed chat session after ignoring my question of how that process worksCalled Dell on Tuesday, 10/(my day off from work) to try and have the issue resolvedCustomer service representative informed me again, this time by phone that the keyboard would have to be replacedMy information was taken and a replacement "refurbished" keyboard was shipped overnight to my addressI emailed the customer service representative back about how to replace the keyboar
I purchased a brand new Dell Inspiron Computer from [redacted] , Inc When I tried to register it for warranty purposes, Dell refused to accept the registration Dell maintains that my computer was previously owned [redacted] insists that it was not The Dell rep who spoke with me accused [redacted] of selling stolen items
Once they have your money, they don't care anymore to provide satisfaction to their customersTheir technical support is mediocre to inexistentStay away from Dell/Alienware I purchased a costly extended warranty for peace of mind but this turned out to be a nightmareI have spent so much time calling Dell over the phone and writing emails that this started to be a full job for me! The problems on my Alienware started in March My first attempt to call Dell was horribleI tried to speak with Technical Support, they put me on hold and hang upI had to call a second time and have been put on hold again! After one hour over the phone, my first support request with Dell Technical Support was opened on March 30, A couple of days later, a technician passed to my house to change the motherboardSame issuesThe technician has to come again to change the motherboard and graphics cardsIssue again! Graphics cards are defectiveI have to call again techn
I have owned Dell Computers for over yearsI recently purchase an XPS laptopThe QHD display would render some programs text and icons so small that I could not read themWhen I contacted Dell Customer Service after a few days trying to resolve the issue, I was told that there was nothing wrong with the hardware and that I would have to pay $for a "Software Warranty" if I wanted help from DellI refusedI did a lot of checking online, and it seems that this is a recurring issure with the way these high density displays render some programsDell insisted that it was not their problemAfter a "Heated" discussion with Dell Customer service since they refused to dicuss the problem further, they started hanging up on me whenever I called inI returned the Dell computer and bought an HP which works without problemsI have repeatedly slammed Dell on "Surveys" that they sent me, but have never received a responseIt has now been over days since the return was acceptedDell insists that I have been reimbursed for the payment, but my bank records show that I have not been paidI cannot escalate the request outside Dell's offshor supportOverall this has been one of the more frustrating experiences with any customer supportI will never buy another Dell productAvoid them like the plague if you think you will need their support for their product
I purchased a laptop as a gift and when I was in the process of purchasing I heard about the 5% reward, that allows me to get a gift card back, I gave my email to a woman and she said she set it up, at that time I had not gotten an email, but I have proof of the conversation, I also was able to get day shipping, which was another part of why I was so sure I wanted to spend 1,on a laptop from you guysToday I received the laptop and was about to register my laptopI was calling the tech support to ask what email I should use in order to receive the 5% backWhen I called I had calls dropped, I was transferred times and then was told that I wasn't able to get the 5% and that there was nothing they could do [redacted] transferred me to [redacted] and that is when [redacted] told me she was the highest I could go and there was nothing she could do , and to just return it [redacted] told me to Google the Ceo to go higher and that is when I ended the callI talked to people o
I purchased a Dell laptop model Inspiron - on 02/04/I noticed that after calibration of battery, The laptop was getting pretty warm under the key pad I contacted service support, after he performed remote diagnostics with Speccy from piriform, it shows that the CPU temperature was hovering around to Celsius and not FahrenheitThe tech tells me that they will not exchange the laptop because the retailer had the laptop on their shelf more than days ASUS, Toshiba and Acer do not do this to their customers I just purchased it and why should I have to be forced on this burden to pay $for the proper shipping material, 5-days ground shipping and it maybe Fedex Smart Post and that can take up to days to reach them Then, According to the Dell technician there is a 7-day waiting period for the repairs and to days for me to receive the laptop back People please do your research on Dell's warranty policies as it seems they don't car
I purchased laptop computers and some accessories in The first unit was defective and sent back for a replacement Somehow the added an additional $ to my accountTheir service staff have problems understanding the English language and are also very hard to understandI spent 1/hours ont the phone and transferred to every deptwasn't able to get an answer Just recently I was told that they did make a mistake but I didn't dispute it in time so they can't make an adjustmentI told them I was going to file a complaint with you and then the A.GOffice
Dear Revdex.com: I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: [redacted] Here's my Quote Number [redacted] The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of [redacted] and it's not even legal to have expiration on gift cards here I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I am writing to issue a formal complaint against Dell ComputersI have serious issues with products and customer service with Dell ComputerI purchased: two computers, a laptop (May 6, ord.# [redacted] , and a desktop (May ord.# [redacted] ), from Dell; an in-home-service warranty; and a power cord At first the Laptop failed to power on from a known issue and the power cord broke from poor design I have never removed the Desktop from the box because of the issues with the laptop, repairs and service I bought a warranty after the Dell representative, [redacted] , made several promises of trustworthiness and service The first serviceman came and could not repair it after replacing partsHe left at least one screw out in reassembling itHe had a wrist and pad grounding device and used plastic pry piecesHe ordered more parts and said another repairman will contact me The second repairman came and did not use gounding devices, used a metal blade to pry the parts a
I bought a new Dell computer from Dell.com and received it the end of AugustOn October it had a blue screen critical error and cut offOn the 18th it did the same thing and will not stay on for more than secondsHad it happened within days 9/they would've done a refund or exchanged for a new computerHowever, since it was not quite months old they had me talk to tech over and over and their offer was to have refurbished parts put in my new computerI did not just spend $for a used computerI paid for a new computerThe error message says it is hardwareIn the week since contacting them NOTHING has been resolvedAll talk and emailsThey are not even returning emails and phone calls like they said they would At this point I am tired of dealing with themI do not want a used computer after paying for a new one less than days agoRight now I'm just waiting AGAIN
I placed my order on the Dell Website on November 1st 2017, order number and the product is an Alienware RlaptopThe original estimated delivery date of my product was November 15th and I have not received my order as of today December 7th My order is shown online saying it was canceled and when I contacted the Dell customer service, no matter via phone call or online chat, those customer service people can just told me that my order was cancelled because of the "processing error"However, they can never elaborate or be more specific about what that error actually is When I chat online, the online people would say they do not have access to my order and direct me to call the modification departmentWhen I called the modification department, they were saying they do not know the reason why my order was cancelled and they could do nothing about it, and told me if I still want my order, they could forward me to the sales departmentWhen I talked to the peop
Paid almost $2,for a MPrecision Laptop - it worked for SIXTY days and diedThey sent a local tech out who replaced the motherboard with another defective motherboardSince then I've received nothing but an endless run aroundI've been told it has been "escalated and expedited" no less than four times - but still no one has contacted me and I have NO IDEA what it being done about my wasted money
I placed an order on 2/for a video gameDell allows the use of one gift card and one credit card for payment onlineI used a $gift card, plus the remainder was paid via AmexHowever, Dell messed up the billing for the order and said I needed to contact them to finish processing the orderI contacted them times via chat, and several times on the phone to get the order to go through, but they still ended up canceling the orderIn the week that this was taking place, the original $gift card that was used for the order expiredAs a result, I have lost $in gift cards because of Dell's inability to fix the issueI want that $gift card returned to me so that it can be used elsewhereThe original gift card cannot be used, and should be replaced immediately since they canceled the order I have attached the order email confirmation that was sent to me: We have received your order Thank you for your order, [redacted] ***! Below is a list of what you ordered
Out of all the major corporations in the world, Dell has by far the worst customer serviceI've had to deal with Comcast, AT&T, AOL, and a slew of other horrible customer service companies and Dell is head and shoulders worse than all of them combinedNot only is their customer service hours only during work hours, you have to speak to someone from India who doesn't care about your situation and will routinely ignore your emails and requests and force you to be on hold for hours while they keep transferring you to other departmentsI understand that businesses need to cut costs to be competitive but Dell clearly doesn't care about its customers if they feel this is okay I've received a clearly defective XPS and I received a replacement that was the older model and was still defectiveWhen I tried to return both models, I had to be on hold for over an hour and was told that I was going to receive a shipping label via email within hoursI made call on April 19th
I recently purchased a $Xbox Live Gift Card from Dell.comTo purchase this, I used $if Dell gift cards and $via debit cardImmediately after purchasing the Xbox card I received an email saying my credit card was deniedI contacted my bank and they said the charge of $processed and went throughI have since contacted dell support 5+ times via chat and phone call and my problem canny be resolvedMy gift cards are zeroed out, my card charged and I have received no productSupport says nothing can be done since an order number was not generated since the order never processed in their eyesI keep receiving automated emails from Dell telling me to contact them ASAP but they repeatedly refuse to help and they transfer me around and have even hung up a few times