I purchase licenses for SonicWall SSL VPN from Dell online on the 15th of November, and never received any items I called Dell care several times, and they were rude, not listening, not speaking English, and they never cared to listen and or solve the problem
I have been in contact with Dell for over a month, and they have yet to fulfill their obligations under the manufacturer's warranty that came with my Dell XPS (2015) laptopAs of months ago, my PC's motherboard started failing, to the point that the PC can no longer be turned on or usedI had a 3rd party technician inspect the issue, and it turns out that it is due to a failed motherboardWhen I contacted Dell over a month ago, I was put through a never-ending series of tactics to stonewall my claim and avoid taking any action on their part (after all, they have every incentive to avoid making good on their contractual obligations under warranty)I have never in my experience dealt with ruder, less helpful, less empathetic, and less motivated customer service representatives -- and I honestly do not mean that as an exaggerationThey took forever to respond, would fail to call back when they said they would, would ask for the same information and documentation multiple times,
This is in reference to the original order no [redacted] and service request no [redacted] From day 1, I had been struggling with dell to give me a proper working laptopAfter replacement, onsite visit for replacement of parts and number of sessions with online tech support, I am still struggling with my laptopMy laptop is having the same issues from day and they are unable to fix it after more than days
2/9/placed order for an XPS computer and 32”4K monitor through Dell “one point of contact” Customer For Life ProgramThe charge for the monitor went through, but credit card company declined charge for the XPS computer for fraud and said to have it resubmittedI told my “one point of contact” Dell representative and she resubmitted but advised me that I may end up getting double charged since the charge on their end showed to go through, despite what the credit card company said 2/12/- 32” monitor delivered (monitor sat unopened as there was no way to try it without the new XPS as my old computer was not compatible) 2/22/- two XPS computers delivered (did in fact get double charged and was sent two computers) 2/26/- e-mailed Dell “one point of contact” Customer For Life Program representative to advise of the duplicate charge/XPS computer and request return authorization for the extra XPS and the 32” monitor (which did not work for me due to upscaling to 4K
Have a new computer that's covered under warranty Sent it in for repairs and it was returned without the defective power button being replaced Long story short, sent it back in again and it sat there for a rather long timeThey finally notified me the part they needed was back ordered and they didn't have an ETA, so they offered to replace the machine on 10/31/ Instead of receiving a replacement machine, the original machine arrived back on 11/8/with a letter stating "the problem identified is not covered by Dell's Limited Warranty" I have attempted to reach out to Dell via multiple emails, even sending emails to "Executive Escalations Management" but have not been able to get anywhere Quite frankly, this is breach of warranty The service tag on the machine is Service Tag *** and the Depot service number is [redacted] This has been dragging on for over months and this is ridiculous!
Recently made a large DELL purchase through the "American Airlines AAdvantage E-Shopping Mall" programIt was supposed to earn miles per dollar spentNo matching credit has postedCustomer service does nothingThis was Dell.com Purchase ID: [redacted] , purchased on 12/12/Subtotal on this order was $2,584.99, with $shipping and $in taxes, for a total charge of $2, I am owed 7,Aadvantage miles from this transaction
Purchased a laptop for college I probably only powered it on times, and on the third time it would not power onThe guy I spoke to on the phone who told me to buy the system told me I had a day return windowDell asked me to send the laptop back and have since told me it is brokenIf it was only used times it would stand to reason that I was sold a broken item that falls under computer lemon laws They contacted me and told me that the part to fix the computer is not available and offered to send me a used and refurbished unitI paid full price for a brand new unit that I have yet to be able to useI am seeking for them to replace the faulty computer with a new computer or financially compensate me for an item that was broken to begin with
I purchased a Dell Laptop in Feb I had issues from the very beginning After several chat session, phone calls and multiple house calls nothing was ever resolved I conceded to let them replace the computer with a refurbished one Now this refurbished one has even worse issues to which their Technical Support department wants me to mail it in to them to look at and then they will contact me with what they want to do The warranty expires in a week and nothing is being resolved
I have had a laptop from Dell since April of I have my payments coming out of my account automatically on the 15thAround the 10th of EVERY month they call me non stop it is boarding harassmentExample: Yesterday February 15th they called me times starting at 830am and finally stopped calling around 7pmOne time I have actually answered their call and spoke to a personEven after talking to an employee they continued to call me non stopFinally I answered again and they said "oh yes I see that in the notes" and said they would put me on the do not call list as I dont need a phone call letting me know my payment is coming out especially at the rate they are calling me at when im at work and cannot answer
Last December I've purchased a dell computer however I wasn't satisfied with the performance of it so went ahead and did a return. Part of the purchase($200) was paid by a dell gift card, after the return went through, I've never seen that amount of money getting refunded to me. I've called dell for several times however the customer service just kept transferring me through different departments and provided no resolution.
I am the owner of a Dell Inspiron laptop which has recently had issues with turning on The laptop ceased working during the warranty period I called Dell and talked to [redacted] _ [redacted] who was very helpful, professional, and polite After trying to troubleshoot the computer for a while it was identified that the computer needed to be repaired at Dell's repair depot I sent the computer in and it was returned to me on May 11th It was in working condition and it was reported that the "H1XYW - Motherboard" was defective and had been replaced I assumed the problem had been resolved [redacted] sent me an e-mail stating that if anything more happened to send him an e-mail so he could reopen the case At the end of June while I was on a trip during my military service the computer started exhibiting the same behavior as before and stopped working I emailed [redacted] on the 6th of July when I had access to a computer again and he responded on July 11th saying there was not
I purchased a Television from Dell back in February and the TV came with a $Dell Gift Card I received the TV and in the order it stated that the Gift Card would be emailed to my email on my account which is [redacted] @yahoo.com within 10-days from the date of shipment of the product The TV first stated to be shipping on March 1st when I placed the order and then for no reason changed to March 3rd So that takes us to March 18th as the latest date to receive the Gift Card The 18th came and went and no gift card was received I contacted Dell Chat on Monday March 20th and they claimed I would have it in 3-Days I contacted Dell today again and they claimed that their systems were having an issue and it wasn't sent They claim they needed more time but I simply asked for a Gift Card to be mailed for the $that I was owed or a $Credit to my account and they refused to do so even though it was their fault All I want is my $Gift Card or a REFUND of $
I recently purchased a new laptop for my wife during ChristmasThe computer came with a year warranty and within months the hinge had busted on the left hand side making the screen bulge and the computer not usableI called customer service and it was still under warranty but they needed photos to show the damageI sent photos and the service tech told me that it was not covered under warranty because it was not a manufacturing flaw and it was not the hardware that was damagedSo, they told me they were charging me $to fix a brand new computer that I purchased in December! I then received a call from support after sending the computer to Dell and the person told me they needed ANOTHER $to repair it on top of the $179! I paid almost $for the computer and I expect it to last longer than months! It has now been a month since I sent my computer in for repair and I have yet to receive my computer back or an answer on why they charged me with the computer still under wa
I receive the product and it didn't work I had to talk to six people before I could return the product I find this unacceptableThen I was told that I could return the product but not receive a new product unless I go back and re-order the same computer are hinting that I need to upgrade the computer that I purchased I received the computer that morning and on in three hours later it was not working
Purchased a business computer from Dell on 17 July 2018. Was told the state sales tax paid would be refunded within 2 weeks. Provided the sales representative with all State Exempt sales documents. Never heard anything from Dell. 50 days later, I contact Dell and I am told I needed to file additional documents. I did. It has been another 12 days and I have still not heard from Dell. I have tried to contact them twice since and received no responses. My Customer# is [redacted] and my DPID# is [redacted] .
I spoke with a salesman on 03/10/about purchasing a monitor that was on sale, needed to do some follow up so was given a quote that was valid for daysWhen I called today to purchase they refused to honor the quoteI purchased it for instead of the promised because he insinuated they wouldn't have any left and I would not get it at any priceHe also told me the estimate was only good for days, he messed up when he put the info in I would like to have the monitor for the price I was given and to know that they are not doing this to others Quote number [redacted] Cr [redacted]
Hi there I have used gift cards for separate orders I got an "order has been received" email for both but no confirmation emails, which were supposed to be sent out I called customer service and I was informed that the gift cards were not "verified" In short orders have been cancelled (without notice, mind you) If that is what happened, I just want to get credited back for the gift cards Since I did not get order numbers from confirmation emails that did not come, I have purchase ID's from the order emails: " [redacted] " and " [redacted] " I have been trying to follow up with their "Credit Card Order Processing department at [redacted] option *" I always end up getting disconnected after I get passed around to different agents I am not sure where else to turn to Is this something that your office can help me with? Thank you
Purchased a laptop from Dell Received first week of January after only having computer for weeks It had to be returned for a replacement of the memory and the hard drive Received the computer back now I need to keep the laptop plugged in for it work I called to get a refund and was told after days nothing can be done which I find very hard to believe I purchased this laptop using their credit card Customer service was not very helpful and did nothing but repeat it is after days
I started this under Dispute # [redacted] - but I cannot reply to the initial message and would like some resolution from Dell now from 12/ I’ve tried contacting their customer support service for two days and I find that they are very rudeSome have lied to me others have put me on hold and it just gets disconnected twiceWhen I did get a manager he said there’s nothing to do so cancel the order or cancel and re-order the same order and hope that your order comes in fasterThe main reason why I had to contact your support team is because they failed to contact me when my order was on a holding status for over a week Update 1/23/- Checked my order status and it has been pushed back again another days and no communication from Dell whatsoever This is unacceptable to order something and wait more than months and not any communication accept from me trying to contact them
We place a license order ( [redacted] ) on 01/18/for vRanger We were told a day later that we have to purchase two of them and that qty was not a valid quantity--even though you can purchase it from their website as qty (which is what the end user/our customer did) So we said we will just cancel the order and have our customer purchase it directly We were told by [redacted] and [redacted] we would receive a credit for the $we were charged for the license We did not receive the credit After repeated e-mails and promises to receive credit, it is now May and still no credit This is my last attempt before seeking further action
I purchase licenses for SonicWall SSL VPN from Dell online on the 15th of November, and never received any items I called Dell care several times, and they were rude, not listening, not speaking English, and they never cared to listen and or solve the problem
I have been in contact with Dell for over a month, and they have yet to fulfill their obligations under the manufacturer's warranty that came with my Dell XPS (2015) laptopAs of months ago, my PC's motherboard started failing, to the point that the PC can no longer be turned on or usedI had a 3rd party technician inspect the issue, and it turns out that it is due to a failed motherboardWhen I contacted Dell over a month ago, I was put through a never-ending series of tactics to stonewall my claim and avoid taking any action on their part (after all, they have every incentive to avoid making good on their contractual obligations under warranty)I have never in my experience dealt with ruder, less helpful, less empathetic, and less motivated customer service representatives -- and I honestly do not mean that as an exaggerationThey took forever to respond, would fail to call back when they said they would, would ask for the same information and documentation multiple times,
This is in reference to the original order no [redacted] and service request no [redacted] From day 1, I had been struggling with dell to give me a proper working laptopAfter replacement, onsite visit for replacement of parts and number of sessions with online tech support, I am still struggling with my laptopMy laptop is having the same issues from day and they are unable to fix it after more than days
2/9/placed order for an XPS computer and 32”4K monitor through Dell “one point of contact” Customer For Life ProgramThe charge for the monitor went through, but credit card company declined charge for the XPS computer for fraud and said to have it resubmittedI told my “one point of contact” Dell representative and she resubmitted but advised me that I may end up getting double charged since the charge on their end showed to go through, despite what the credit card company said 2/12/- 32” monitor delivered (monitor sat unopened as there was no way to try it without the new XPS as my old computer was not compatible) 2/22/- two XPS computers delivered (did in fact get double charged and was sent two computers) 2/26/- e-mailed Dell “one point of contact” Customer For Life Program representative to advise of the duplicate charge/XPS computer and request return authorization for the extra XPS and the 32” monitor (which did not work for me due to upscaling to 4K
Have a new computer that's covered under warranty Sent it in for repairs and it was returned without the defective power button being replaced Long story short, sent it back in again and it sat there for a rather long timeThey finally notified me the part they needed was back ordered and they didn't have an ETA, so they offered to replace the machine on 10/31/ Instead of receiving a replacement machine, the original machine arrived back on 11/8/with a letter stating "the problem identified is not covered by Dell's Limited Warranty" I have attempted to reach out to Dell via multiple emails, even sending emails to "Executive Escalations Management" but have not been able to get anywhere Quite frankly, this is breach of warranty The service tag on the machine is Service Tag *** and the Depot service number is [redacted] This has been dragging on for over months and this is ridiculous!
Recently made a large DELL purchase through the "American Airlines AAdvantage E-Shopping Mall" programIt was supposed to earn miles per dollar spentNo matching credit has postedCustomer service does nothingThis was Dell.com Purchase ID: [redacted] , purchased on 12/12/Subtotal on this order was $2,584.99, with $shipping and $in taxes, for a total charge of $2, I am owed 7,Aadvantage miles from this transaction
Purchased a laptop for college I probably only powered it on times, and on the third time it would not power onThe guy I spoke to on the phone who told me to buy the system told me I had a day return windowDell asked me to send the laptop back and have since told me it is brokenIf it was only used times it would stand to reason that I was sold a broken item that falls under computer lemon laws They contacted me and told me that the part to fix the computer is not available and offered to send me a used and refurbished unitI paid full price for a brand new unit that I have yet to be able to useI am seeking for them to replace the faulty computer with a new computer or financially compensate me for an item that was broken to begin with
I purchased a Dell Laptop in Feb I had issues from the very beginning After several chat session, phone calls and multiple house calls nothing was ever resolved I conceded to let them replace the computer with a refurbished one Now this refurbished one has even worse issues to which their Technical Support department wants me to mail it in to them to look at and then they will contact me with what they want to do The warranty expires in a week and nothing is being resolved
I have had a laptop from Dell since April of I have my payments coming out of my account automatically on the 15thAround the 10th of EVERY month they call me non stop it is boarding harassmentExample: Yesterday February 15th they called me times starting at 830am and finally stopped calling around 7pmOne time I have actually answered their call and spoke to a personEven after talking to an employee they continued to call me non stopFinally I answered again and they said "oh yes I see that in the notes" and said they would put me on the do not call list as I dont need a phone call letting me know my payment is coming out especially at the rate they are calling me at when im at work and cannot answer
Last December I've purchased a dell computer however I wasn't satisfied with the performance of it so went ahead and did a return. Part of the purchase($200) was paid by a dell gift card, after the return went through, I've never seen that amount of money getting refunded to me. I've called dell for several times however the customer service just kept transferring me through different departments and provided no resolution.
I am the owner of a Dell Inspiron laptop which has recently had issues with turning on The laptop ceased working during the warranty period I called Dell and talked to [redacted] _ [redacted] who was very helpful, professional, and polite After trying to troubleshoot the computer for a while it was identified that the computer needed to be repaired at Dell's repair depot I sent the computer in and it was returned to me on May 11th It was in working condition and it was reported that the "H1XYW - Motherboard" was defective and had been replaced I assumed the problem had been resolved [redacted] sent me an e-mail stating that if anything more happened to send him an e-mail so he could reopen the case At the end of June while I was on a trip during my military service the computer started exhibiting the same behavior as before and stopped working I emailed [redacted] on the 6th of July when I had access to a computer again and he responded on July 11th saying there was not
I purchased a Television from Dell back in February and the TV came with a $Dell Gift Card I received the TV and in the order it stated that the Gift Card would be emailed to my email on my account which is [redacted] @yahoo.com within 10-days from the date of shipment of the product The TV first stated to be shipping on March 1st when I placed the order and then for no reason changed to March 3rd So that takes us to March 18th as the latest date to receive the Gift Card The 18th came and went and no gift card was received I contacted Dell Chat on Monday March 20th and they claimed I would have it in 3-Days I contacted Dell today again and they claimed that their systems were having an issue and it wasn't sent They claim they needed more time but I simply asked for a Gift Card to be mailed for the $that I was owed or a $Credit to my account and they refused to do so even though it was their fault All I want is my $Gift Card or a REFUND of $
I recently purchased a new laptop for my wife during ChristmasThe computer came with a year warranty and within months the hinge had busted on the left hand side making the screen bulge and the computer not usableI called customer service and it was still under warranty but they needed photos to show the damageI sent photos and the service tech told me that it was not covered under warranty because it was not a manufacturing flaw and it was not the hardware that was damagedSo, they told me they were charging me $to fix a brand new computer that I purchased in December! I then received a call from support after sending the computer to Dell and the person told me they needed ANOTHER $to repair it on top of the $179! I paid almost $for the computer and I expect it to last longer than months! It has now been a month since I sent my computer in for repair and I have yet to receive my computer back or an answer on why they charged me with the computer still under wa
I receive the product and it didn't work I had to talk to six people before I could return the product I find this unacceptableThen I was told that I could return the product but not receive a new product unless I go back and re-order the same computer are hinting that I need to upgrade the computer that I purchased I received the computer that morning and on in three hours later it was not working
Purchased a business computer from Dell on 17 July 2018. Was told the state sales tax paid would be refunded within 2 weeks. Provided the sales representative with all State Exempt sales documents. Never heard anything from Dell. 50 days later, I contact Dell and I am told I needed to file additional documents. I did. It has been another 12 days and I have still not heard from Dell. I have tried to contact them twice since and received no responses. My Customer# is [redacted] and my DPID# is [redacted] .
I spoke with a salesman on 03/10/about purchasing a monitor that was on sale, needed to do some follow up so was given a quote that was valid for daysWhen I called today to purchase they refused to honor the quoteI purchased it for instead of the promised because he insinuated they wouldn't have any left and I would not get it at any priceHe also told me the estimate was only good for days, he messed up when he put the info in I would like to have the monitor for the price I was given and to know that they are not doing this to others Quote number [redacted] C
r [redacted]
Hi there I have used gift cards for separate orders I got an "order has been received" email for both but no confirmation emails, which were supposed to be sent out I called customer service and I was informed that the gift cards were not "verified" In short orders have been cancelled (without notice, mind you) If that is what happened, I just want to get credited back for the gift cards Since I did not get order numbers from confirmation emails that did not come, I have purchase ID's from the order emails: " [redacted] " and " [redacted] " I have been trying to follow up with their "Credit Card Order Processing department at [redacted] option *" I always end up getting disconnected after I get passed around to different agents I am not sure where else to turn to Is this something that your office can help me with? Thank you
Purchased a laptop from Dell Received first week of January after only having computer for weeks It had to be returned for a replacement of the memory and the hard drive Received the computer back now I need to keep the laptop plugged in for it work I called to get a refund and was told after days nothing can be done which I find very hard to believe I purchased this laptop using their credit card Customer service was not very helpful and did nothing but repeat it is after days
I started this under Dispute # [redacted] - but I cannot reply to the initial message and would like some resolution from Dell now from 12/ I’ve tried contacting their customer support service for two days and I find that they are very rudeSome have lied to me others have put me on hold and it just gets disconnected twiceWhen I did get a manager he said there’s nothing to do so cancel the order or cancel and re-order the same order and hope that your order comes in fasterThe main reason why I had to contact your support team is because they failed to contact me when my order was on a holding status for over a week Update 1/23/- Checked my order status and it has been pushed back again another days and no communication from Dell whatsoever This is unacceptable to order something and wait more than months and not any communication accept from me trying to contact them
We place a license order ( [redacted] ) on 01/18/for vRanger We were told a day later that we have to purchase two of them and that qty was not a valid quantity--even though you can purchase it from their website as qty (which is what the end user/our customer did) So we said we will just cancel the order and have our customer purchase it directly We were told by [redacted] and [redacted] we would receive a credit for the $we were charged for the license We did not receive the credit After repeated e-mails and promises to receive credit, it is now May and still no credit This is my last attempt before seeking further action