I was trying to consolidate gift cards togetherThe rep gave me an invalids reference numberAfter week later, I found out my gift cards became invalidI called them, one rep told me that I need to provide my driver licenses to verify my identityOne more week later, I called them again and again, their reps told me that my reference number were not valid and they can not find my record of consolidating gift card, which worth about I have been calling them for hours, they are transferring me to different departments, and told me that there is nothing they can do
I purchased the following item from Dell Inc.: Description Quantity Unit Price Subtotal Price - Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter face Estimated Delivery Date: Dec30, $ 9P82K Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter faceand on 01/24/I received an email saying my order was cancelled by Dell IncI immediately called Customer Service and was told that a technical support person should have placed the order, not a sales person which is why my order got cancelledThat person transferred me to another person to help me get this item reorderedThat person transferred me to another person and then I got transferred to another person and not one person would reorder this item for me nor did I get a credit back to my Discover Card for this purchaseI asked to speak with a manager and that person transferred me to another customer service repI spend about hours on the phone and accomplished nothingI am very unhappy
I ordered a desktop from Dell on July 5th, with order number [redacted] They promised to issue a student's gift card worth $At first one representative told me they would issue it after days after the invoice date (07/18/2018)However, after this date I contacted them again, and they said instead they would issue it days after the delivery date (the delivery started from July 18th and ended on July 24th)However today is August 31st and the issuance of gift card never happenedI contacted the customer service for multiple times, and they always told me that they had escalated the request to their gift card department and would update me as soon as possibleHowever, it just didn't work at allNow the customer service just didn't reply to me any moreI think it's very dishonest and disrespectful
I purchased a new Dell laptop the between Thanksgiving and Christmas The laptop keeps telling me I am not using the right AC adapter, it is "plugged in not charging" I have spent hours trying to get some resolution from Dell customer support in India, during this time I have been hung up on and insulted I finally talked to someone who said I could send the computer in, I reminded them I paid for the premium service plan and they should come to me to fix it, he said I was right He said the agent would call me to set a time to fix my computer My next coorespondance was to tell me the parts needed were backordered, there was no date given that the parts would be available I have again tried to talk to someone from Dell, with no luck If they can't fix my less than month old computer, I want them to take it back and refund my money so I can buy a computer that works I paid over $1,for the computer, I expect it to work
I am seeking to have them stop calling me on the phone they are calling my home phone and cell phone multiple times per dayWhen I have informed them that I don't want extended warranty on a laptop, I have even said I no longer own the laptop and John have said you are a lairIt's not like they are collecting a bill but only trying to sell an extended warranty but it is now harassment
I purchased the Alienware Graphics Accelerator for my son for Christmas to use with a GTX graphics card as the card is listed as a compatible card for the accelerator Upon Christmas we put the card in and it does not workAfter spending two days working with tech support, the tech support team determined that the card is not getting enough power to operator in the Graphics Accelerator even though it is listed as compatible cardThe solution given was to purchase a new graphics card, which adds to the cost of the $Graphics Accelerator we already purchasedI requested a discount on a new card due to the sales website making a claim that the GTX card would workAfter spending hours on the phone and being transferred multiple times and hung up on, when asked to speak to a supervisor, no one was able to authorize any discountMeanwhile my son has a useless Christmas gift
I ordered (and paid for) a Dell XPS with GB of RAMI received a Dell XPS with GB of RAMThe line item information for the service tag of the laptop I received states it has GB of RAMHowever, I checked the memory and it is only GB of RAM I have tried to resolve this issue in the following ways: (1) I chatted with a representative who told me I would have to call Sales & Returns about the issue (2) I called Sales & Returns and spoke to a representative AND supervisor who told me that I could not exchange the laptop with the incorrect specifications because it wasn't "Damaged" I could only return it and then purchase the correct laptop againBUT - I purchased the laptop when it was on sale and it is now over $dollars more expensive They could only accept a return, refund me my money, and make me pay MORE for an item I already purchased (unless of course I manage to find a sale between now and then)I would have to try Technical Support to reso
I attempted to purchase a computer from Dell It was malfunctioning and I returned it within the deadline with no problemHowever, I was charged fraudulent service fee that I did not authorize for $ It is a fraudulent charge I attempted to get this charge removed from my credit card but the credit card received a bill from Dell and Dell refused to remove the charge I have been trying since April (it is now July 19, 2016) to get this resolved Each time I call the dell representative says they have requested a return, but the return has not been posted to my credit card My credit card sent me a letter 7/15/ that states "we have contacted the merchant on your behalf, but they have denied our request for a credit." I request that this fraudulent charge dropped from my credit card
We purchased a brand new Dell Laptop from www.dell.com on 05/27/order number Product delivered on 06/05/ As this was a gift we didn't open the product for a few days When we did open the product - the laptop worked about hours and then completely died After hours of conversation and multiple horrible heated customer service discussions, Dell determined the brand new laptop was defective We had to send this laptop back and over a week later received the supposedly same laptop back This supposedly same laptop worked less than one day and died again - exact same problemWe have lost revenue, job time, headaches, heart issues - extreme stress with every horrible customer service person, lie, you name it The latest in the "resolution" was a specialist named [redacted] who said our original laptop was used - which is 100% and we can prove it Somehow they sent us another used laptop that DOES NOT WORK, so now we have laptops that DO NOT WORK - and ap
I have tried for the last four months to get my laptop fixed and keep getting the run around with Dell I have sent the laptop in twice and then a technician came to my house I was told two weeks ago I would get a replacement this week and now I am told it's not until next week that I get a number to track my replacement I keep getting these canned emails and voice mails from Dell's resolution center I just want my laptop replaced so my son can use it at school
On May 18, 2017, I purchased a television from dell.com that is not working correctly and Dell wants to charge me a 15% restocking fee to return a television that does not work correctlyOn June 5, 2017, I talked spoke with [redacted] (Employee No [redacted] ) and explained that the television was not working correctly and I wanted to return the tv and not incur a 15% restocking fee and he told me he could not start the return process because I would not agree to a 15% restocking feeI asked him how were they going to restock a product that didn't work correctly and he informed me that agreeing to the fee was not optionalI advised him that I only had the tv approximately days and only used it twice and that I wanted a refund without incurring a 15% restocking feeI advised him I understood a restocking fee if I didn't want the product, but I could not understand a restocking fee for a product that was not working correctly
I called Dell on 4/19/to inquire about a repair to my laptop which I purchased on 4/3/but is out of warrantyThe laptop recently stopped working and I took it to a local repair shop who told me it was a bad motherboardThey wanted a lot of money to repair itDell stated that they could do the repair and it would cost a third of the price quoted by the local repair shopI sent the laptop to Dell on 4/20/and they received it at their Houston, TX repair facility on 4/25/Dell provided me an internet link and sent me emails on the progressOn 4/27/Dell said the repair was underwayOn 4/28/they said that the repair was on hold because they were awaiting a partI figured the motherboard wasn't at that facility and I was waiting for it to be shipped thereOn 5/4/I received an email stating that the laptop couldn't be repaired because they didn't have a part, a video card, and couldn't find a replacementI didn't send the laptop to Dell for video car
On Noverber I called dell to buy extended warrenty when I got the invoice emailed to me it did not have my name on it it had [redacted] He did not buy the warrenty or the laptopMy Name Is [redacted] I put the Warrenty on my own credet card and regested the laptop on my name so cupple of times I called dell trying to fix it they told me it can no be fixed on paper but only they can see iti asked many time I want something showing its under my nameand they dont want to give it to mei called tech support for a proble they send me parts under [redacted] names not under the owners name ***so they never fixed the probleam I taled to [redacted] on 11/4/saing it will be fixed and some thing will be sent out but noting was sentthen [redacted] told me to look under dell locker and nothing showing there to now he is saying its internal data only they can see itiast time I talked to [redacted] from Advanced Resolution Group on Tuseday saying he will only send a e
I have a DELL Precision PC under warranty and it's used for businessSince I have this Laptop I called tech support for several time and every time they were demonstrating a low qualification and never advise me with resolution to fix hardware problem nor providing a correct information Last time I called them about Dell Backup and Restore software that was recommended to me by Dell Resolution Specialist (Gilbert_831065) The software he recommended did not work and, moreover, was not even compatible for my PCIt is indication that DELL does not provide service it promised while selling a product with guaranteed service No professional help, no follow-ups, no solutions I'm giving you a brief regarding my last communication with DELL, but there were several in past year
I bought the [redacted] deal in November Dell was selling on their own website which was offering a one year subscription to [redacted] .com at a discounted price as well as a $eGift Card from DellI never received the gift card and have been corresponding with Dell via their website, call center and twitterThey credited me $3, but after months still have not corrected the problem and provided me with the gift card they promised
I ordered two dell systems (Inspiron all in one, XPS laptop) They both were delivered last week With the systems I also ordered and paid for software, Adobe Acrobate Standard DC for both computers and Adobe photoshop Elements &Adobe Premier ElementsOne of the reasons that I ordered from Dell instead of HP was the great price on the Adobe softwareDell failed to load the software on the computers I spent all day last Friday with a Dell tech who downloaded the software but was unable to activate it because he did not have access codes I am still waiting Numerous call, lots of time on the phone, several complaintsnothing Status is it has been turned over to IT and they are searching for a resolution to the issue They sold me software for which they cannot provide product key codes for activationI have tried to contact an actual person, but other than the initial tech, no luck Each time I call, I get a different story from the tech who finally picks up the phon
Poor customer serviceI purchased a productMy product was supposed to be shipped next day I received a email stating that my product has already been shipped with the tracking numberMy package was never delivered at the time that was statedI called FedEx and they stated that Dell never shipped the package to themI contacted Dell and they did not seem to know where my package wasThey escalated my complaint to upper management I was told I was going to receive a phone call into hours but never received the call On my fourth call a customer service rep told me that she still didn't know why my product was not being shipped even though my email said that it was already shippedIt took four days to even be able to get a refundMy complaint is that nobody there knew what was going on and as a current card Holder for this company I believe that these things should not happenI will not shop with Dell again and I will close my account for good
I am a mother for a high school student and bought a Dell XPS for my sonHe needs to use the laptop for school work because everything is done online nowadays for schoolsHe has been having trouble with his computer since the very first time he bought it in April but thought that it could be fixed with software updatesHe turned it in for a maservice return and had the motherboard replacedHe now has more issues on his laptop with random shutdowns that keeps him from completing school assignmentsWhat use is a laptop if it cannot function as paid for! We have spent a total more than hours on dell technical support team callsWe have requested for a refund and at the very least a replacementWe have been turned down multiple times telling us that there is nothing they can do other than try and repairing the deviceI have lost hope in Dell's ability to help usWe have already returned it the first time and we received the computer with worse problems than be
I had reached out to Dell about a screen issue with my laptopThe laptop still has a year left on the warrantyI called Dell to inform them of the issue and after running a few tests they deemed that the screen would need to be replacedThey said they would send out a tech to replace the screen, they informed me that they would have to order a new screen for the tech to pick up,The service tag number for this was [redacted] The tech arrived at my home May After the tech had replaced the screen he said that there was an issue and would have to take it back apartAfter taking it apart a second time the tech shorted out the motherboard, he then called Dell to inform them of the incidentThe service request number for this was [redacted] After two days Dell sent a box with a shipping label, I left the box and label out and my son tore the label upI reached out to dell and told them about the accidentIt has been almost a month now I have been asking them to resend me a shipping
Me and my wife order online from Dell an software window to upgrade our computer Over the phone we was asked information about the tag number on the back of the laptop to make sure that we would receive the correct software We was charged software upgrade that does not work with the Dell computer laptop that we have We was told that the laptop was out of date, and I ask them if it was out of date and they new that from the tag number on the back of the laptop, than why be they sale it to us The reason that Dell does not want to refund us our money back is because they said they said that digital locker has been accessed There was no way that we could have known that the software Window would not work with our computer laptop unless when to the digital locker to download the software for our computer upgrade My question is why did they sale us a upgrade software knowing that is would not work on the type of computer they we have Also during this t
I was trying to consolidate gift cards togetherThe rep gave me an invalids reference numberAfter week later, I found out my gift cards became invalidI called them, one rep told me that I need to provide my driver licenses to verify my identityOne more week later, I called them again and again, their reps told me that my reference number were not valid and they can not find my record of consolidating gift card, which worth about I have been calling them for hours, they are transferring me to different departments, and told me that there is nothing they can do
I purchased the following item from Dell Inc.: Description Quantity Unit Price Subtotal Price - Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter face Estimated Delivery Date: Dec30, $ 9P82K Kit,Software,W10,P64,DRCT-USB, World Wide,Multiple User Inter faceand on 01/24/I received an email saying my order was cancelled by Dell IncI immediately called Customer Service and was told that a technical support person should have placed the order, not a sales person which is why my order got cancelledThat person transferred me to another person to help me get this item reorderedThat person transferred me to another person and then I got transferred to another person and not one person would reorder this item for me nor did I get a credit back to my Discover Card for this purchaseI asked to speak with a manager and that person transferred me to another customer service repI spend about hours on the phone and accomplished nothingI am very unhappy
I ordered a desktop from Dell on July 5th, with order number [redacted] They promised to issue a student's gift card worth $At first one representative told me they would issue it after days after the invoice date (07/18/2018)However, after this date I contacted them again, and they said instead they would issue it days after the delivery date (the delivery started from July 18th and ended on July 24th)However today is August 31st and the issuance of gift card never happenedI contacted the customer service for multiple times, and they always told me that they had escalated the request to their gift card department and would update me as soon as possibleHowever, it just didn't work at allNow the customer service just didn't reply to me any moreI think it's very dishonest and disrespectful
I purchased a new Dell laptop the between Thanksgiving and Christmas The laptop keeps telling me I am not using the right AC adapter, it is "plugged in not charging" I have spent hours trying to get some resolution from Dell customer support in India, during this time I have been hung up on and insulted I finally talked to someone who said I could send the computer in, I reminded them I paid for the premium service plan and they should come to me to fix it, he said I was right He said the agent would call me to set a time to fix my computer My next coorespondance was to tell me the parts needed were backordered, there was no date given that the parts would be available I have again tried to talk to someone from Dell, with no luck If they can't fix my less than month old computer, I want them to take it back and refund my money so I can buy a computer that works I paid over $1,for the computer, I expect it to work
I am seeking to have them stop calling me on the phone they are calling my home phone and cell phone multiple times per dayWhen I have informed them that I don't want extended warranty on a laptop, I have even said I no longer own the laptop and John have said you are a lairIt's not like they are collecting a bill but only trying to sell an extended warranty but it is now harassment
I purchased the Alienware Graphics Accelerator for my son for Christmas to use with a GTX graphics card as the card is listed as a compatible card for the accelerator Upon Christmas we put the card in and it does not workAfter spending two days working with tech support, the tech support team determined that the card is not getting enough power to operator in the Graphics Accelerator even though it is listed as compatible cardThe solution given was to purchase a new graphics card, which adds to the cost of the $Graphics Accelerator we already purchasedI requested a discount on a new card due to the sales website making a claim that the GTX card would workAfter spending hours on the phone and being transferred multiple times and hung up on, when asked to speak to a supervisor, no one was able to authorize any discountMeanwhile my son has a useless Christmas gift
I ordered (and paid for) a Dell XPS with GB of RAMI received a Dell XPS with GB of RAMThe line item information for the service tag of the laptop I received states it has GB of RAMHowever, I checked the memory and it is only GB of RAM I have tried to resolve this issue in the following ways: (1) I chatted with a representative who told me I would have to call Sales & Returns about the issue (2) I called Sales & Returns and spoke to a representative AND supervisor who told me that I could not exchange the laptop with the incorrect specifications because it wasn't "Damaged" I could only return it and then purchase the correct laptop againBUT - I purchased the laptop when it was on sale and it is now over $dollars more expensive They could only accept a return, refund me my money, and make me pay MORE for an item I already purchased (unless of course I manage to find a sale between now and then)I would have to try Technical Support to reso
I attempted to purchase a computer from Dell It was malfunctioning and I returned it within the deadline with no problemHowever, I was charged fraudulent service fee that I did not authorize for $ It is a fraudulent charge I attempted to get this charge removed from my credit card but the credit card received a bill from Dell and Dell refused to remove the charge I have been trying since April (it is now July 19, 2016) to get this resolved Each time I call the dell representative says they have requested a return, but the return has not been posted to my credit card My credit card sent me a letter 7/15/ that states "we have contacted the merchant on your behalf, but they have denied our request for a credit." I request that this fraudulent charge dropped from my credit card
We purchased a brand new Dell Laptop from www.dell.com on 05/27/order number Product delivered on 06/05/ As this was a gift we didn't open the product for a few days When we did open the product - the laptop worked about hours and then completely died After hours of conversation and multiple horrible heated customer service discussions, Dell determined the brand new laptop was defective We had to send this laptop back and over a week later received the supposedly same laptop back This supposedly same laptop worked less than one day and died again - exact same problemWe have lost revenue, job time, headaches, heart issues - extreme stress with every horrible customer service person, lie, you name it The latest in the "resolution" was a specialist named [redacted] who said our original laptop was used - which is 100% and we can prove it Somehow they sent us another used laptop that DOES NOT WORK, so now we have laptops that DO NOT WORK - and ap
I have tried for the last four months to get my laptop fixed and keep getting the run around with Dell I have sent the laptop in twice and then a technician came to my house I was told two weeks ago I would get a replacement this week and now I am told it's not until next week that I get a number to track my replacement I keep getting these canned emails and voice mails from Dell's resolution center I just want my laptop replaced so my son can use it at school
On May 18, 2017, I purchased a television from dell.com that is not working correctly and Dell wants to charge me a 15% restocking fee to return a television that does not work correctlyOn June 5, 2017, I talked spoke with [redacted] (Employee No [redacted] ) and explained that the television was not working correctly and I wanted to return the tv and not incur a 15% restocking fee and he told me he could not start the return process because I would not agree to a 15% restocking feeI asked him how were they going to restock a product that didn't work correctly and he informed me that agreeing to the fee was not optionalI advised him that I only had the tv approximately days and only used it twice and that I wanted a refund without incurring a 15% restocking feeI advised him I understood a restocking fee if I didn't want the product, but I could not understand a restocking fee for a product that was not working correctly
I called Dell on 4/19/to inquire about a repair to my laptop which I purchased on 4/3/but is out of warrantyThe laptop recently stopped working and I took it to a local repair shop who told me it was a bad motherboardThey wanted a lot of money to repair itDell stated that they could do the repair and it would cost a third of the price quoted by the local repair shopI sent the laptop to Dell on 4/20/and they received it at their Houston, TX repair facility on 4/25/Dell provided me an internet link and sent me emails on the progressOn 4/27/Dell said the repair was underwayOn 4/28/they said that the repair was on hold because they were awaiting a partI figured the motherboard wasn't at that facility and I was waiting for it to be shipped thereOn 5/4/I received an email stating that the laptop couldn't be repaired because they didn't have a part, a video card, and couldn't find a replacementI didn't send the laptop to Dell for video car
On Noverber I called dell to buy extended warrenty when I got the invoice emailed to me it did not have my name on it it had [redacted] He did not buy the warrenty or the laptopMy Name Is [redacted] I put the Warrenty on my own credet card and regested the laptop on my name so cupple of times I called dell trying to fix it they told me it can no be fixed on paper but only they can see iti asked many time I want something showing its under my nameand they dont want to give it to mei called tech support for a proble they send me parts under [redacted] names not under the owners name ***so they never fixed the probleam I taled to [redacted] on 11/4/saing it will be fixed and some thing will be sent out but noting was sentthen [redacted] told me to look under dell locker and nothing showing there to now he is saying its internal data only they can see itiast time I talked to [redacted] from Advanced Resolution Group on Tuseday saying he will only send a e
I have a DELL Precision PC under warranty and it's used for businessSince I have this Laptop I called tech support for several time and every time they were demonstrating a low qualification and never advise me with resolution to fix hardware problem nor providing a correct information Last time I called them about Dell Backup and Restore software that was recommended to me by Dell Resolution Specialist (Gilbert_831065) The software he recommended did not work and, moreover, was not even compatible for my PCIt is indication that DELL does not provide service it promised while selling a product with guaranteed service No professional help, no follow-ups, no solutions I'm giving you a brief regarding my last communication with DELL, but there were several in past year
I bought the [redacted] deal in November Dell was selling on their own website which was offering a one year subscription to [redacted] .com at a discounted price as well as a $eGift Card from DellI never received the gift card and have been corresponding with Dell via their website, call center and twitterThey credited me $3, but after months still have not corrected the problem and provided me with the gift card they promised
I ordered two dell systems (Inspiron all in one, XPS laptop) They both were delivered last week With the systems I also ordered and paid for software, Adobe Acrobate Standard DC for both computers and Adobe photoshop Elements &Adobe Premier ElementsOne of the reasons that I ordered from Dell instead of HP was the great price on the Adobe softwareDell failed to load the software on the computers I spent all day last Friday with a Dell tech who downloaded the software but was unable to activate it because he did not have access codes I am still waiting Numerous call, lots of time on the phone, several complaintsnothing Status is it has been turned over to IT and they are searching for a resolution to the issue They sold me software for which they cannot provide product key codes for activationI have tried to contact an actual person, but other than the initial tech, no luck Each time I call, I get a different story from the tech who finally picks up the phon
Poor customer serviceI purchased a productMy product was supposed to be shipped next day I received a email stating that my product has already been shipped with the tracking numberMy package was never delivered at the time that was statedI called FedEx and they stated that Dell never shipped the package to themI contacted Dell and they did not seem to know where my package wasThey escalated my complaint to upper management I was told I was going to receive a phone call into hours but never received the call On my fourth call a customer service rep told me that she still didn't know why my product was not being shipped even though my email said that it was already shippedIt took four days to even be able to get a refundMy complaint is that nobody there knew what was going on and as a current card Holder for this company I believe that these things should not happenI will not shop with Dell again and I will close my account for good
I am a mother for a high school student and bought a Dell XPS for my sonHe needs to use the laptop for school work because everything is done online nowadays for schoolsHe has been having trouble with his computer since the very first time he bought it in April but thought that it could be fixed with software updatesHe turned it in for a maservice return and had the motherboard replacedHe now has more issues on his laptop with random shutdowns that keeps him from completing school assignmentsWhat use is a laptop if it cannot function as paid for! We have spent a total more than hours on dell technical support team callsWe have requested for a refund and at the very least a replacementWe have been turned down multiple times telling us that there is nothing they can do other than try and repairing the deviceI have lost hope in Dell's ability to help usWe have already returned it the first time and we received the computer with worse problems than be
I had reached out to Dell about a screen issue with my laptopThe laptop still has a year left on the warrantyI called Dell to inform them of the issue and after running a few tests they deemed that the screen would need to be replacedThey said they would send out a tech to replace the screen, they informed me that they would have to order a new screen for the tech to pick up,The service tag number for this was [redacted] The tech arrived at my home May After the tech had replaced the screen he said that there was an issue and would have to take it back apartAfter taking it apart a second time the tech shorted out the motherboard, he then called Dell to inform them of the incidentThe service request number for this was [redacted] After two days Dell sent a box with a shipping label, I left the box and label out and my son tore the label upI reached out to dell and told them about the accidentIt has been almost a month now I have been asking them to resend me a shipping
Me and my wife order online from Dell an software window to upgrade our computer Over the phone we was asked information about the tag number on the back of the laptop to make sure that we would receive the correct software We was charged software upgrade that does not work with the Dell computer laptop that we have We was told that the laptop was out of date, and I ask them if it was out of date and they new that from the tag number on the back of the laptop, than why be they sale it to us The reason that Dell does not want to refund us our money back is because they said they said that digital locker has been accessed There was no way that we could have known that the software Window would not work with our computer laptop unless when to the digital locker to download the software for our computer upgrade My question is why did they sale us a upgrade software knowing that is would not work on the type of computer they we have Also during this t