I bought a Dell in Several months later the computer promptly broke It just blue-screened Fortunately, the computer was under a 1-year manufacturer warranty - or so I thought One and a half months, and countless calls later, the computer is still broken and I have heard every excuse imaginable about why, for this reason or that reason, Dell is "unable" to fix this computer I paid over $for this machine It is supposedly top of the line and is supposedly covered by warranty That's what I keep hearing from the custom service reps on the phone But when I repeatedly, over the course of over a month, try to schedule a time when a technician will come out to my house and fix this computer - I always hear another excuse Dell has outsourced all - I mean ALL - of their customer service Whenever I try to get them to schedule an in-home maintenance appointment to fix the computer they always give me another number to call or provide an excuse but never actually sc
I purchased a Dell Computer on July 12, and received it on July 14, From day one I have had nothing but problems with this computerI could not even get it set up and had to spend several hours getting it to work with Dell Support It seemed that almost every day I had to call for help When I asked for a new computer well within the day replacement period it was denied I was offered a full refund, but I had to return the computer This was unacceptable, because this laptop was purchased on sale Any replacement on my part would have cost more money They kept telling me all my problems were software and they do not warrant software, just hardware No new computer would be sent to me Off and on since September I have had to call dell for different problems Finally the middle of January it has been a nightmare I once again began having problems with my microphone On March 2, 2017, I had a technician come to home to replace what we thought was a new microp
On 7/I purchased a laptop and a monitor online from DellThey shipped the products but they products got shipped back and I never received themI requested the refund and they asked me to call the verification teamI followed the instruction and the verification team promised me that I will get my refund within 4~business dayNothing happen after one month's waitingI called again, same answerIt has been two months now and I got dollars stuck in DellThe customer service is terrible as they always promise me I will get my refund SOONIs Dell deliberately holding customers' refund to make financial interest? This is insane my purchase id: [redacted]
I had an extended warranty on my computer and it developed an issue it would not startI gave both verbal and written instructions to not touch the drive & return it to me so I could get data recovery done on the drive since it had information I neededI received multiple calls and email saying I would receive the drive back When the computer arrived they did not include the drive people said it had been replaced & the old drive would be arrivingWhen it did not arrive ask for tracking number more people said it was on way but they where looking for tracking numberToday some called and claimed the same drive is in the computer and was reimagedI requested US Customer support to discuss this with them and they say there is no longer US supportThe paperwork I filed out that where in the box with the computer stated in capitol letters to return the drive untouched for recovery This is ithe first techs email exchange before I even sent the computer Hello Cheryl Thank you for replying backSure you can get the old drive backPlease do not worry, we are not sure till now if it is an issue with the hard drive, if at all there is an issue with the hard drive where it needs to be replaced, then the technicians would surely call you and we can take a request to send the old hard drive back to you Regards Brad
I purchased a laptop from DellIt's performance is poorI wished to return it within their return guidelines April 3rd I initiated the online return process When I hadn't received the return label instructions on April 6th I called Dell "Call Inbound Wednesday, April 06, 11:30:PM (GMT) CALDERON Customer initiated phone contact." Still haven't heard a thing I waited in online chat for more than 2o minutes only to be told I had to callI immediately called the department had closed for the day I am not happy with the DellThe performance of the computer is substandard compared to a nearly identically spec'ed HPDell has made the return process so onerous I can only assume they have little or no intention of honoring it I've spent over an hour trying to get this doneAdd the time to file this complaint and the value of my time invested almost outstrips the value of this laptop
I purchased an alienware 17rfrom alienware/DellOnly had it for a week or two then I started having problems with itIt has not worked right in the months I have had itTheir tech support is hit or miss at best never come when they are supposed to come even took time off of work to wait on a tech and he didn't come until days laterI spent a lot of money on this laptop and it has never really worked right since day oneI feel like I'm forced into buying an extended warranty because it doesn't workThey decided to send me a new one and that one doesn't even workI have no confidence in their product All I hear from their customer service is I understand but its past the days and all we can do is trouble shoot it with tech supportI feel that this is a special case since this computer has not even worked for the days out of the days
I ordered a computer on 02/15/for $+ tax it was supposed to be deivered on 02/26/ on 02/25/ I realized that I did not receive shipping info I went online and checked the order and it had been canceled on 02/23/and restarted however it seemed to be on hold I emailed customer service and they told me that the new order was on hold and that I needed to contact PayPalI called PayPal PayPal told me that there was no problem I emailed Dell back and they then said that there was a problem with my Financial institution I called Dell The woman told me she would not have any information for 24hours Today I again went to the Dell website to find out the status of the 2nd order and found that it was canceled I called customer service they said they could not help me and transferred me to the credit card department I was disconnected, had to call back sat on hold again and finally got to someone She told me that the order was canceled and she could not
On 12/23/I mailed a Dell Inspiron laptop to Dell in support of repairing an issue with the battery not chargingOn 12/26/I received an email stating the work on the repair was in progress and on 12/28/and 12/30/I received similar emailsOn 12/30/I called Dell to request a detailed status on the repair and was informed a part to repair the laptop had been received and I would receive the laptop on 1/3/or 1/4/I called Dell on 1/3/and was told the part to repair my laptop had not been received and when I requested additional information on what still needed to be repaired and why the emails and information I received the prior week stated the repairs were in progress the customer service rep would not provide me any addiotional informationI attempted calling two additional times on 1/3/to try to find out the details of the repair and an estimated return date and was not provided any informationWhen I asked to speak to a manager my request was refused On
I purchased their in home warranty and this includespartsperson to install and fix lap topCalling in I get someone in India or some were else in the world I am a [redacted] ***, [redacted] ( [redacted] ***) and even though it may seem I have 1-hours in getting my system fixed but like today if I missed [redacted] dealing with Dell it would not look good for dell on the news
Dealing with Dell has caused my blood pressure to go up Late June 2018, my Dell XPS laptop showed an error message with a service tag: 8RYGPfor product name XPS Message: "Alert! The AC power adapter wattage and type cannot be determined The battery may not charge The system will adjust the performance to match the power available Note: This warning can be disabled in BIOS setup." The laptop was running fine, I was only concerned about the error message I contacted dell and spoke to Sales rep: [redacted] [ [redacted] ] The agent took my call from a foreign country with very heavy accent, we had a hard time understanding each other According to him, since my power connection has a light on, power likely is fine The problem is likely with Mother Board He told me to order Mother Board and Power cord and pay for the technician's labor He told me once the technician received the parts, [redacted] will contact
I purchased a Dell laptop, SOLELY to be able to have a single docking station that could be used universally between my work and home computer Before purchasing the computer I chatted with the Dell team to ensure my new computer would work on my current docking station for me work computer (Latitude E7240) I was told it would and therefore placed the order The new computer I received (Inspiron Series (Intel) - 7378) did not even have the port on the bottom of the computer and therefore did not work I had already loaded all my files and therefore decided to order the D(Dell part 452-BBPG) docking station, and went online to place the order The docking station was on sale for $($off) The order would not convert, and therefore I chatted with the dell team again to figure out the issue The team stated the price was a mistake, but they were working with their team to honor the price They stated that I would receive a call within minutes, and then sen
I recently purchased a LG 65" TV from Dell.com I finally got around to opening the TV this weekend and saw that the screen is crackedI called customer service to exchange for a new one, but was told that it has passed 30-daysI asked to speak to a manager (employee # [redacted] - ***) on duty and he was of not only no help but also extremely rude At this moment, Dell is charging me $for a broken TV which is basically...trashThe unit has never been used, plugged in, and has all plastic protectors on itSome of us are busy and are not able to open the packages in time I have all the packaging intact to demonstrate the fact that I would have never suspected damage to the item during shipping or breakage at the originating factoryInterestingly enough, I was sold the product protection plan, which I did purchase and now is completely useless to me I emailed my original sales person upon discovering the shattered screen on Saturday 4/16/and they replied with
I purchased a Dell computer and at the time of purchase I also purchased an additional extended warrantyI have sent the computer to Dell repair service because it developed issues within weeks of operatingI have been mislead by the repair service who claims that any repairs will be out of my pocketI have attempted to resolve the matter with Dell warranty serviceI am now at least months without a computerI have spent a great deal of my valuable time trying to resolve this issue and now I have been forced to purchase another computerThis has cost me approximately x the amount of the Dell computer and has disrupted my life uneccessarily
I ordered online a 32 inch TV from Dell with a supposed $75 gift card. I received the TV as expected, however no gift card. I gave the TV as a gift, but the person didn't want it. I returned it in January and received a notification Jan 9th. Also with the order, I never received an order number and after the product registered at Dell, I didn't get a refund. Several calls later and problems tracking the information due to no original order number, I still never received a refund. Every time I called, I was told it would be taken care of.. The whole process has been terrible. If I didn't work, I would have time to call everyday, but I don't. I wouldn't recommend buying anything from Dell online. I would buy at a store and deal with the returns at the store
I received a Dell tablet for Christmas (a Venue) It's really nice and had been working great I mostly read on it and look at FaceBook Before the holiday this year, I noticed that it wasn't charged a lot With the business of the season, I wasn't doing much reading anyway and didn't think much of it As I have tried to pick up my books again, I see now that this issue in December wasn't my imagination I charge it and it just won't hold the charge When plugged in, the battery says "100%" but when I unplug it, you can see the battery percentage drop down to 5% Then it turns off I looked online to see if there was any information about this and I read complaint after complaint about this problem I called customer service only to be told "too bad, it's out of warranty." This makes no sense Had I realized I was having a real problem in December, I think it would have been in warranty but now I seem to be out of luck I asked the phone representative to escalate my com
From the day I received the Dell Inpiron Laptop, Series 5000 I had problems. I have spent hours on the phone with tech support. They said the level of service I needed required that I purchase a warranty agreement (over $300) which I did. The computer continues to not function, I've spent hours (one time it was 6 hours) on the phone with them. They have wiped the machine three times, and still the same issues appear. Now they are blaming Microsoft Office for my Outlook, Word, and Excel issues, blame the internet for my email and browsing issues, and blaming me for the overheating and popup windows, the applications that open by themselves, the corrupted index, and every other issue that has come up. Pieces of application files appear in my personal file folders, documents move within the index to unrelated headings.... I've taken images of these windows as proof, and was even on line with one of there reps when an applications file moved into a document file while she was viewi
Placed and paid for order on the 25th of September, received an email on the 28th stating my order has been shipped I paid for over FedEx Priority Overnight and still have not yet received my package today October the 4th I have called and spoke to many different customer service agents and none have a definitive answer to where is my computer I tried the numbers for corporate on the corporate website and the numbers do NOT take you to corporate I gave Dell $and have not received what I paid for in the timeframe of deliver I paid for
I purchased an Inspiron Series (Intel(R)) - 5559, Order number: [redacted] on 10/28/ It was delivered on or around 11/11/ I made a service call on 11/29/because the laptop was saying "Alert! The AC Power Adapter wattage and type cannot be determined The battery may not charge The system will adjust the performance to match the power available NOTE: This warning can be disabled in BIOS setup." The technician arranged for me to return the laptop because it was within the "day" return period I received the "new" laptop about days later My next service call, # [redacted] was on 1/15/for the same problem The technician worked on the problem The next call was 1/18/for the same problem plus an added pI was getting that said, " Display driver stopped responding and has recovered." The technician worked on the laptop and installed new drivers which he assured me would fix the problem The next call wa
I purchased a computer from Dell Outlet on 8/10/- Order [redacted] A few weeks ago, I started experiencing issues with the hard driveI ran some diagnostics and it came back with errorsI spoke with Dell on 7/31, who confirmed that the hard drive needed to be replacedTo their credit, they sent me a new hard drive overnight This is for Service Request [redacted] When I got the part, I noticed the brand was an inferior one--Lite-On, compared to my SanDiskIt carried a worse warranty, and to make matters worse, was manufactured in January To give a comparison--this is like replacing a Lexus with a YugoI was very upset, and called Dell back on August 1stThe person I spoke to, " [redacted] ", apologized and said he'd send out something comparableIn the chat, he explicitly said it would be a SanDisk X400--slightly different than my model of a Z I was away for the weekend and picked the package up at FedExI was beyond angry when I saw that Dell sent me
On April 27, 2016, I logged into my account to renew my Microsoft Office 365 subscription through Dell, and was charged $99.99 to do so. For several days afterwards, I was not able to access my subscription through the "dell.locker" site to download the software onto my computer. After several attempts to do so through Dell Tech assistance, a someone was gracious enough to provide me with a workaround to resolve my issue, which included deleting my initial order and creating another order to with the software that would actually work. Several days later, on May 9, 2016, I discovered that my card had been charged again for the same renewal order for $99.99. As I'd only intended to purchase one copy of the software for my use, I immediately called Dell customer service to have the issue resolved. I was advised that a refund request had been initiated, and that my funds would be credited back to my account within 3-5 business days. After waiting the appropriate amount of time, and sti
I bought a Dell in Several months later the computer promptly broke It just blue-screened Fortunately, the computer was under a 1-year manufacturer warranty - or so I thought One and a half months, and countless calls later, the computer is still broken and I have heard every excuse imaginable about why, for this reason or that reason, Dell is "unable" to fix this computer I paid over $for this machine It is supposedly top of the line and is supposedly covered by warranty That's what I keep hearing from the custom service reps on the phone But when I repeatedly, over the course of over a month, try to schedule a time when a technician will come out to my house and fix this computer - I always hear another excuse Dell has outsourced all - I mean ALL - of their customer service Whenever I try to get them to schedule an in-home maintenance appointment to fix the computer they always give me another number to call or provide an excuse but never actually sc
I purchased a Dell Computer on July 12, and received it on July 14, From day one I have had nothing but problems with this computerI could not even get it set up and had to spend several hours getting it to work with Dell Support It seemed that almost every day I had to call for help When I asked for a new computer well within the day replacement period it was denied I was offered a full refund, but I had to return the computer This was unacceptable, because this laptop was purchased on sale Any replacement on my part would have cost more money They kept telling me all my problems were software and they do not warrant software, just hardware No new computer would be sent to me Off and on since September I have had to call dell for different problems Finally the middle of January it has been a nightmare I once again began having problems with my microphone On March 2, 2017, I had a technician come to home to replace what we thought was a new microp
On 7/I purchased a laptop and a monitor online from DellThey shipped the products but they products got shipped back and I never received themI requested the refund and they asked me to call the verification teamI followed the instruction and the verification team promised me that I will get my refund within 4~business dayNothing happen after one month's waitingI called again, same answerIt has been two months now and I got dollars stuck in DellThe customer service is terrible as they always promise me I will get my refund SOONIs Dell deliberately holding customers' refund to make financial interest? This is insane my purchase id: [redacted]
I had an extended warranty on my computer and it developed an issue it would not startI gave both verbal and written instructions to not touch the drive & return it to me so I could get data recovery done on the drive since it had information I neededI received multiple calls and email saying I would receive the drive back When the computer arrived they did not include the drive people said it had been replaced & the old drive would be arrivingWhen it did not arrive ask for tracking number more people said it was on way but they where looking for tracking numberToday some called and claimed the same drive is in the computer and was reimagedI requested US Customer support to discuss this with them and they say there is no longer US supportThe paperwork I filed out that where in the box with the computer stated in capitol letters to return the drive untouched for recovery This is ithe first techs email exchange before I even sent the computer Hello Cheryl Thank you for replying backSure you can get the old drive backPlease do not worry, we are not sure till now if it is an issue with the hard drive, if at all there is an issue with the hard drive where it needs to be replaced, then the technicians would surely call you and we can take a request to send the old hard drive back to you Regards Brad
I purchased a laptop from DellIt's performance is poorI wished to return it within their return guidelines April 3rd I initiated the online return process When I hadn't received the return label instructions on April 6th I called Dell "Call Inbound Wednesday, April 06, 11:30:PM (GMT) CALDERON Customer initiated phone contact." Still haven't heard a thing I waited in online chat for more than 2o minutes only to be told I had to callI immediately called the department had closed for the day I am not happy with the DellThe performance of the computer is substandard compared to a nearly identically spec'ed HPDell has made the return process so onerous I can only assume they have little or no intention of honoring it I've spent over an hour trying to get this doneAdd the time to file this complaint and the value of my time invested almost outstrips the value of this laptop
I purchased an alienware 17rfrom alienware/DellOnly had it for a week or two then I started having problems with itIt has not worked right in the months I have had itTheir tech support is hit or miss at best never come when they are supposed to come even took time off of work to wait on a tech and he didn't come until days laterI spent a lot of money on this laptop and it has never really worked right since day oneI feel like I'm forced into buying an extended warranty because it doesn't workThey decided to send me a new one and that one doesn't even workI have no confidence in their product All I hear from their customer service is I understand but its past the days and all we can do is trouble shoot it with tech supportI feel that this is a special case since this computer has not even worked for the days out of the days
I ordered a computer on 02/15/for $+ tax it was supposed to be deivered on 02/26/ on 02/25/ I realized that I did not receive shipping info I went online and checked the order and it had been canceled on 02/23/and restarted however it seemed to be on hold I emailed customer service and they told me that the new order was on hold and that I needed to contact PayPalI called PayPal PayPal told me that there was no problem I emailed Dell back and they then said that there was a problem with my Financial institution I called Dell The woman told me she would not have any information for 24hours Today I again went to the Dell website to find out the status of the 2nd order and found that it was canceled I called customer service they said they could not help me and transferred me to the credit card department I was disconnected, had to call back sat on hold again and finally got to someone She told me that the order was canceled and she could not
On 12/23/I mailed a Dell Inspiron laptop to Dell in support of repairing an issue with the battery not chargingOn 12/26/I received an email stating the work on the repair was in progress and on 12/28/and 12/30/I received similar emailsOn 12/30/I called Dell to request a detailed status on the repair and was informed a part to repair the laptop had been received and I would receive the laptop on 1/3/or 1/4/I called Dell on 1/3/and was told the part to repair my laptop had not been received and when I requested additional information on what still needed to be repaired and why the emails and information I received the prior week stated the repairs were in progress the customer service rep would not provide me any addiotional informationI attempted calling two additional times on 1/3/to try to find out the details of the repair and an estimated return date and was not provided any informationWhen I asked to speak to a manager my request was refused On
I purchased their in home warranty and this includespartsperson to install and fix lap topCalling in I get someone in India or some were else in the world I am a [redacted] ***, [redacted] ( [redacted] ***) and even though it may seem I have 1-hours in getting my system fixed but like today if I missed [redacted] dealing with Dell it would not look good for dell on the news
Dealing with Dell has caused my blood pressure to go up Late June 2018, my Dell XPS laptop showed an error message with a service tag: 8RYGPfor product name XPS Message: "Alert! The AC power adapter wattage and type cannot be determined The battery may not charge The system will adjust the performance to match the power available Note: This warning can be disabled in BIOS setup." The laptop was running fine, I was only concerned about the error message I contacted dell and spoke to Sales rep: [redacted] [ [redacted] ] The agent took my call from a foreign country with very heavy accent, we had a hard time understanding each other According to him, since my power connection has a light on, power likely is fine The problem is likely with Mother Board He told me to order Mother Board and Power cord and pay for the technician's labor He told me once the technician received the parts, [redacted] will contact
I purchased a Dell laptop, SOLELY to be able to have a single docking station that could be used universally between my work and home computer Before purchasing the computer I chatted with the Dell team to ensure my new computer would work on my current docking station for me work computer (Latitude E7240) I was told it would and therefore placed the order The new computer I received (Inspiron Series (Intel) - 7378) did not even have the port on the bottom of the computer and therefore did not work I had already loaded all my files and therefore decided to order the D(Dell part 452-BBPG) docking station, and went online to place the order The docking station was on sale for $($off) The order would not convert, and therefore I chatted with the dell team again to figure out the issue The team stated the price was a mistake, but they were working with their team to honor the price They stated that I would receive a call within minutes, and then sen
I recently purchased a LG 65" TV from Dell.com I finally got around to opening the TV this weekend and saw that the screen is crackedI called customer service to exchange for a new one, but was told that it has passed 30-daysI asked to speak to a manager (employee # [redacted] - ***) on duty and he was of not only no help but also extremely rude At this moment, Dell is charging me $for a broken TV which is basically...trashThe unit has never been used, plugged in, and has all plastic protectors on itSome of us are busy and are not able to open the packages in time I have all the packaging intact to demonstrate the fact that I would have never suspected damage to the item during shipping or breakage at the originating factoryInterestingly enough, I was sold the product protection plan, which I did purchase and now is completely useless to me I emailed my original sales person upon discovering the shattered screen on Saturday 4/16/and they replied with
I purchased a Dell computer and at the time of purchase I also purchased an additional extended warrantyI have sent the computer to Dell repair service because it developed issues within weeks of operatingI have been mislead by the repair service who claims that any repairs will be out of my pocketI have attempted to resolve the matter with Dell warranty serviceI am now at least months without a computerI have spent a great deal of my valuable time trying to resolve this issue and now I have been forced to purchase another computerThis has cost me approximately x the amount of the Dell computer and has disrupted my life uneccessarily
I ordered online a 32 inch TV from Dell with a supposed $75 gift card. I received the TV as expected, however no gift card. I gave the TV as a gift, but the person didn't want it. I returned it in January and received a notification Jan 9th. Also with the order, I never received an order number and after the product registered at Dell, I didn't get a refund. Several calls later and problems tracking the information due to no original order number, I still never received a refund. Every time I called, I was told it would be taken care of.. The whole process has been terrible. If I didn't work, I would have time to call everyday, but I don't. I wouldn't recommend buying anything from Dell online. I would buy at a store and deal with the returns at the store
I received a Dell tablet for Christmas (a Venue) It's really nice and had been working great I mostly read on it and look at FaceBook Before the holiday this year, I noticed that it wasn't charged a lot With the business of the season, I wasn't doing much reading anyway and didn't think much of it As I have tried to pick up my books again, I see now that this issue in December wasn't my imagination I charge it and it just won't hold the charge When plugged in, the battery says "100%" but when I unplug it, you can see the battery percentage drop down to 5% Then it turns off I looked online to see if there was any information about this and I read complaint after complaint about this problem I called customer service only to be told "too bad, it's out of warranty." This makes no sense Had I realized I was having a real problem in December, I think it would have been in warranty but now I seem to be out of luck I asked the phone representative to escalate my com
From the day I received the Dell Inpiron Laptop, Series 5000 I had problems. I have spent hours on the phone with tech support. They said the level of service I needed required that I purchase a warranty agreement (over $300) which I did. The computer continues to not function, I've spent hours (one time it was 6 hours) on the phone with them. They have wiped the machine three times, and still the same issues appear. Now they are blaming Microsoft Office for my Outlook, Word, and Excel issues, blame the internet for my email and browsing issues, and blaming me for the overheating and popup windows, the applications that open by themselves, the corrupted index, and every other issue that has come up. Pieces of application files appear in my personal file folders, documents move within the index to unrelated headings.... I've taken images of these windows as proof, and was even on line with one of there reps when an applications file moved into a document file while she was viewi
Placed and paid for order on the 25th of September, received an email on the 28th stating my order has been shipped I paid for over FedEx Priority Overnight and still have not yet received my package today October the 4th I have called and spoke to many different customer service agents and none have a definitive answer to where is my computer I tried the numbers for corporate on the corporate website and the numbers do NOT take you to corporate I gave Dell $and have not received what I paid for in the timeframe of deliver I paid for
I purchased an Inspiron Series (Intel(R)) - 5559, Order number: [redacted] on 10/28/ It was delivered on or around 11/11/ I made a service call on 11/29/because the laptop was saying "Alert! The AC Power Adapter wattage and type cannot be determined The battery may not charge The system will adjust the performance to match the power available NOTE: This warning can be disabled in BIOS setup." The technician arranged for me to return the laptop because it was within the "day" return period I received the "new" laptop about days later My next service call, # [redacted] was on 1/15/for the same problem The technician worked on the problem The next call was 1/18/for the same problem plus an added pI was getting that said, " Display driver stopped responding and has recovered." The technician worked on the laptop and installed new drivers which he assured me would fix the problem The next call wa
I purchased a computer from Dell Outlet on 8/10/- Order [redacted] A few weeks ago, I started experiencing issues with the hard driveI ran some diagnostics and it came back with errorsI spoke with Dell on 7/31, who confirmed that the hard drive needed to be replacedTo their credit, they sent me a new hard drive overnight This is for Service Request [redacted] When I got the part, I noticed the brand was an inferior one--Lite-On, compared to my SanDiskIt carried a worse warranty, and to make matters worse, was manufactured in January To give a comparison--this is like replacing a Lexus with a YugoI was very upset, and called Dell back on August 1stThe person I spoke to, " [redacted] ", apologized and said he'd send out something comparableIn the chat, he explicitly said it would be a SanDisk X400--slightly different than my model of a Z I was away for the weekend and picked the package up at FedExI was beyond angry when I saw that Dell sent me
On April 27, 2016, I logged into my account to renew my Microsoft Office 365 subscription through Dell, and was charged $99.99 to do so. For several days afterwards, I was not able to access my subscription through the "dell.locker" site to download the software onto my computer. After several attempts to do so through Dell Tech assistance, a someone was gracious enough to provide me with a workaround to resolve my issue, which included deleting my initial order and creating another order to with the software that would actually work. Several days later, on May 9, 2016, I discovered that my card had been charged again for the same renewal order for $99.99. As I'd only intended to purchase one copy of the software for my use, I immediately called Dell customer service to have the issue resolved. I was advised that a refund request had been initiated, and that my funds would be credited back to my account within 3-5 business days. After waiting the appropriate amount of time, and sti