I bought an Alienware-system from DellThe highest end computer system they makeI also paid for in home premium tech supportMeaning if they cannot fix it over the internet by connecting to my computer directly they will send someone to my home to fix the system or replace any broken partsThis warranty I bought is once again the most expensive they sell and is good through About weeks ago my system crashed due to either a windows or alienware updateThey both updated same day and they did not take effect until the system was restartedWhen it did restart I lost controlThe mouse and keyboard would not talk to the computerA DELL tech had me turn it off and on till a recovery program startedI got control but lost half my dataI was encouraged by the dell tech to get an SSD hard driveHe also had me by a USB thumb drive to help transfer my data to the ssd driveI did as they asked and DELL transferred my data to the new ssd hard drivedays later an update cau
My wife and I received a laptop as a Christmas gift December 2015, and by the first week of January it was having issues The computer would shutdown and restart on its one once a day, and then multiple times a day by the time I contacted Dell technical support the resolution was to send it in for repair and received it from the repair center on January 28th, soon after it would begin freezing, and needing a manual restart in order to use again This did not occur frequently at first, and by the time I sent it back for repairs it would freeze and need to be restarted every couple of minutesI held on to it long enough at the time in order to get my taxes finished and any other work related things at the time, and sent it in, receiving it from the repair center on April 8th, A week or two after getting it back the screen started to malfunction, blurring the picture but still operating Technical support decided to send me a new hard drive, which I was expected t
I purchased a Dell Inspironseries laptop in November the unit had issues with drivers for the graphics and after months and many attempts the problem has not been resolvedI was sent a replacement which had the exact same problemI have said that after this amount of time since they cannot resolve the problem that I be provided a full refund, but was told that even though they cannot or will not fix the problem that I own the machine and that nothing else would be doneI have been trying to get the problem resolved but the customer support is rude and unresponsive
They gave me a run around for my software I purchasedI couldn't properly find the software and use it and they had given me a terrible attitude when I said I couldn't understand themVery disrespectfulAlso wouldn't refund me for the software
I purchased a laptop in early/mid July, and when I received it, everything seemed fineHowever, the laptop began having crash problems, and I contacted Dell about the issueOne of the technicians ran some diagnostics on my laptop, which resulted in him claiming it was a software issueHe updated the outdated software and promised me it would never happen againUnfortunately, it happened again, and nobody in the technical support team could help me at allI spent hours getting constantly transferred with no answers as to what was wrong with my laptop or what I should doEach representative insisted on diagnosing my laptop and refused to help me with any returns/exchangesWhen I explained that I had gone through the diagnosis part multiple times, other representatives would just say they don't know what to do and then transfer me againThis has been a really upsetting experience
Have given Dell numerous opportunities to fix a Dell XPS laptop purchased in November, including returning it to Dell in March to be fixed, numerous phone calls, a reboot of the entire system (including wiping out all my settings and data) Laptop is unusable due to continuous crashes
I CONTACTED DELL TO UPGRADE THE MEMORY ON MY COMPUTER, I WAS TOLD BY AN "EXPERT" SALES AGENT THAT I NEEDED PART THAT COST $I BOUGHT THAT PART BUT WHEN I TOOK IT TO THE INSTALLER, I WAS TOLD THAT I ACTUALLY NEEDED OF THE MEMORY CARDSTHE COST HAD GONE UP ANOTHER $TO $I DECIDED TO SPEAK TO CUSTOMER SERVICE TO SEE IF THEY CAN AT LEAST MATCH THE PREVIOUS PRICE, CONSIDERING I WOULD HAVE ORDERED THE CARDS AT THE SAME TIME HAD I KNOWN THAT I NEEDED OF THEMAFTER MINUTES OF BEING TRANSFERRED BACK AND FORTH FROM ONE AGENT TO ANOTHER AS WELL AS EMPLOYEES BLATANTLY HANING UP ON ME, I REACHED SOMEBODY FROM THE CUSTOMER RETENTION DEPARTMENT THAT TOLD ME THAT ONCE I PLACE THE ORDER FOR THE 2ND CARD, HE WOULD DEDUCT $FROM THE 1ST ORDER AS WELL AS $FROM THE 2ND ORDER FOR A TOTAL DISCOUNT OF $20, FOR THE INCONVENIENCEHE TOLD ME ONCE I WAS TRANSFERRED TO THE SALES STAFF AND PLACED THE ORDER TO REQUEST TO BE TRANSFERRED BACK TO THE CUSTOMER RETENTION DEPARTMENT TO
I purchased a laptop for $from Dell and my mother paid the $remaining tax The next day I received an email that my order was cancelled I checked my bank account, they had taken the from my account and kept it Not only that, but the supervisor from Dell said that the payments never went through and that is why the order was cancelled In addition to them pocketing my payment, they charged my mother five payments of $which came to a total of $ It took me from am till pm constantly calling to finally reach a supervisor who knew how to read the case notes This supervisor also lied to me stating that Dell had already contacted my bank, which after calling my bank, there was no request to stop the payment and they processed the moneyMy bank also let me know that Dell tried charging my account seven times, but only one payment went through For a recap: I purchased a laptop, Dell charged me seven times with only one successful extraction of $206.99, th
about months ago I sent in my laptop for repair and within weeks period they returned it and it worked for weeks then it failed again I have called and they sent me another label to send it in for repair again which I did and they received my laptop and by May 12th it was supposed to have been fixed and returned to mewhen I contacted several times they kept telling me it's in repairs and waiting for parts which supposedly they were going to receive it by the May 12th and repairs then would take place and I will receive the laptop shortly after that it has been weeks since then and no response during the past week I have been trying to keep in touch with key people by the names of [redacted] ***, [redacted] , and [redacted] and none of them yet to communicate back to me despite the automated message from Dell that I received that within hours someone will get back to me i'm reaching out to you to get your help to get Dell to respond to me about my laptop's rep
Dell has twice confirmed orders for products through their price match guarantee programThey continually delay the orders and when the price goes up, they'll cancel the ordersTheir policy match program is listed here www.dell.com/learn/us/en/19/campaigns/price-match-guarantee and the orders that they cancelled on me were [redacted] (4/25/2018) and [redacted] (4/9/2018) I spent hours on the phone with their reps without any credible information being provided as to why the order was cancelled
I purchased a TV on 09/for which I got an order confirmation and since there was an issue with the card, I was asked to call and have the order reprocessedWhen the order was reprocessed I was assured that I will get the gift card as per the original condition of the saleI got the gift card for the 2nd order I placed on the same date but did no get for the other orderWhen I asked them I was told that since when the order was reprocessed on 9/there was no gift card available and hence I will not get itI was also promised a $for keeping the TV which arrived in a damaged box but the TV was working fineThen they did not give me either the $Gift card or the $that was promised
bought a computer from dell about months ago the computer keeps having problems and will not start up after trys and dell tech support keeps wiping out the computer and we lose all of our data it still wont work.my wife uses the computer for her school and I was the computer for all household and bill payingnow they want to take it back and try some parts changing stuff.this model computer is defective a lot of people having the same type of issues and dell cant or wont recall them or fix them and refuse to take them back and issue a refund
Purchased a Dell 17" laptop on 11/24/ The laptop arrived on 11/28/ The laptop footprint was much larger than anticipated so I purchased a Dell 15" laptop on 11/29/which was delivered on 12/1/ I tried to obtain shipping labels at dell.com to return the 17" laptop on 11/but the online tool failed I proceeded to contact the Dell return department at which time I was told the process was being reviewed I called again, twice more, only to learn that the representative I spoke to stated that the return case was locked and that there was nothing he could do So, Dell is prohibiting me from returning this 17" laptop even though I initiated the return process well within the return window Order number - [redacted]
On April 19th, I contacted Dell to receive online and over the phone support from them, based on the fact that our computer wasn't working wellIn total, I spent hours on the phone with the representative calling me back again, since the cell phone battery died, as well as the cordless phoneIt was attempted to fix the problem, but ultimately, we initiated reinstalling Windows on the systemThe system was under warranty, by the wayFor some reason, the reinstall didn't turn out right and I had to go to another computer that I have in the house to access the Dell website to download drivers, just to be able to get online againThe whole process was not successful, as the representative left the conversation, ultimately, saying that the rest could be ***e on my own when something finished downloadingBut I wasn't able to install it, so I wrote back with no replyThen I called in the next day, explaining the situation of the day before, where the system wouldn't even turn on a
I believe my Dell Inspiron (7352) has an incorrectly manufactured (small) lock slotThe security lock slot in my Dell Inspiron only measures 3/16" (0.1875") wideThe lock slot in my older Dell Inspiron measures closer to 4/16" (0.25") I purchased the Dell Inspiron (7352) in March On September 21, I purchased a Noble Wedge Profile Lock (Dell part A/ Manufacturer part TZ08) from DellI was told by Dell sales that this was the correct security cable lock for the Dell Inspiron (7352)When received it did not fit into the lock slot of the Dell Inspiron (7352)I contacted Dell and told them that the Noble Wedge Profile Lock did not fitDell then sent me a Combination lock (Dell Part# : 461-AADF / Manufacturer Part#: P9NG5) that also did not fitBoth have been returned to DellWhen Dell was informed that both cable locks sent did not fit Dell did not offer any solutionDell would not admit to a issue with the lock slot in the computer or any issue
I had recently purchased dell xps 9560 from the Microsoft store In Connecticut. After a couple of weeks of using for simple web browsing or school work. The finger print reader which was an extra feature purchased from the manufacturer. At the Microsoft store. Has completely stopped working. The operating system that the xps came with will not setup the finger print reader. This less then a month old laptop bought from a official partner of dell does not work. I call the tech support line from the dell website. They found nothing wrong with drivers or the actual parts of the computer. As they cannot fix it they offer me another number which should help. This was their software department. Who to my surprise tells me to fix a issue that is present on my new laptop from dell. I need to pay for tech support to have this fixed. I am amazed at the levels of corporate greed for a loyal customer who spends their hard earned money on a faulty device. If you go on the forums this issue h
I was on the phone with customer service to purchase a warranty on hardware software and accidentali asked many times if this included these itemsthe rep responded with "yes sir it comes with hardware and software" I said "that is items I want with accidental included" he said "yes it is no problemhardware and software" I again responded with "you just said items but you can only name items? I am confused and I think you are lying to me nowcancel the whole transaction dont call me again" I then hung upthey then charge my dell customer card and charge me interest each month on this tansaction that I did not approve! then a month later a represntative calls me and I explain the situation to hershe says "if I can get you the coverage with the accidental for that price of $would you still want it?" I say "please thats all I wanted is what I paid for." she then said she would call me back in a day or two to redo the sale because she has to cancel that sale out
I [redacted] *** regarding this issue with Dell ComputerI became frustrated and gave upThey have reported this to EquifaxI am not able to find out how I add a dispute letter to my credit reportI have been working so hard to improve my credit rating and now it is down more because of thisPlease help! Briefly: ordered the laptop by phone while in KY with my sister who was acutely suicidalThe laptop didn't work from the first time I turned it on (kept shutting down and other problems.) Too distracted to return it or call themReturned to CA, they put a technician on the phone with me for hours to rebuild operating system (why would a new unused computer need that?) and it still didn't work (kept trying to install updates and getting stuck.) The original amount owed was about $740.00, I made payments totaling $200.00, now they have put $on my credit report I returned the computer to them via Fed Ex last JanuaryI never got any use from
Dell Order # [redacted] ; Cust#: [redacted] ; Service Tag# [redacted] ; Express Service Code#: [redacted] I have just gone through the worst customer service experience ever with Dell On 8/4/2016, I received my brand new approx $Dell Desktop PCSince the day I received it, it has never worked properlyIn the short time that I have had it, I have been on the phone for hours and hours (numerous different times) while Dell Tech Support took control of my PC trying to fix the issues Finally, after several weeks and it was still not working, on 9/3/2016, the tech person says the only thing left to try to resolve the issues was to erase everything on the hard drive and reinstall the operating systemAgain, that was on 9/3/after all the other attempts had failed Today, when I called to report that it still wasn't working properly, they had the nerve to tell me that it was past the day window to return the product and I would not be able to get a refundAt that point, C
On May 29th, I ordered a Dell Computer and was told it would be delivered on June 4thWhen it didn't come, I checked my e-mail and found there had been an issue with payment from my credit cardI called the given number and the person who answered spoke so fast I couldn't understand a word of what he said, so I asked for someone else to talk toAfter being shifted around about or times, and having to explain the reason for my call, I ended up talking to a [redacted] ***This gentleman told me the issue was my credit cardI was going to reorder the same computer, but the price had gone up, so I told him I would just wait since the price had changed and hung upHe called me back in a few minutes and said he had his manager with him and wanted to offer me a great deal that would cost me less moneyI assumed he was talking about the computer I had ordered, so I listened to him and thought it would be okayThen after I accepted, he proceeded to tell me that I had ordered a smaller
I bought an Alienware-system from DellThe highest end computer system they makeI also paid for in home premium tech supportMeaning if they cannot fix it over the internet by connecting to my computer directly they will send someone to my home to fix the system or replace any broken partsThis warranty I bought is once again the most expensive they sell and is good through About weeks ago my system crashed due to either a windows or alienware updateThey both updated same day and they did not take effect until the system was restartedWhen it did restart I lost controlThe mouse and keyboard would not talk to the computerA DELL tech had me turn it off and on till a recovery program startedI got control but lost half my dataI was encouraged by the dell tech to get an SSD hard driveHe also had me by a USB thumb drive to help transfer my data to the ssd driveI did as they asked and DELL transferred my data to the new ssd hard drivedays later an update cau
My wife and I received a laptop as a Christmas gift December 2015, and by the first week of January it was having issues The computer would shutdown and restart on its one once a day, and then multiple times a day by the time I contacted Dell technical support the resolution was to send it in for repair and received it from the repair center on January 28th, soon after it would begin freezing, and needing a manual restart in order to use again This did not occur frequently at first, and by the time I sent it back for repairs it would freeze and need to be restarted every couple of minutesI held on to it long enough at the time in order to get my taxes finished and any other work related things at the time, and sent it in, receiving it from the repair center on April 8th, A week or two after getting it back the screen started to malfunction, blurring the picture but still operating Technical support decided to send me a new hard drive, which I was expected t
I purchased a Dell Inspironseries laptop in November the unit had issues with drivers for the graphics and after months and many attempts the problem has not been resolvedI was sent a replacement which had the exact same problemI have said that after this amount of time since they cannot resolve the problem that I be provided a full refund, but was told that even though they cannot or will not fix the problem that I own the machine and that nothing else would be doneI have been trying to get the problem resolved but the customer support is rude and unresponsive
They gave me a run around for my software I purchasedI couldn't properly find the software and use it and they had given me a terrible attitude when I said I couldn't understand themVery disrespectfulAlso wouldn't refund me for the software
I purchased a laptop in early/mid July, and when I received it, everything seemed fineHowever, the laptop began having crash problems, and I contacted Dell about the issueOne of the technicians ran some diagnostics on my laptop, which resulted in him claiming it was a software issueHe updated the outdated software and promised me it would never happen againUnfortunately, it happened again, and nobody in the technical support team could help me at allI spent hours getting constantly transferred with no answers as to what was wrong with my laptop or what I should doEach representative insisted on diagnosing my laptop and refused to help me with any returns/exchangesWhen I explained that I had gone through the diagnosis part multiple times, other representatives would just say they don't know what to do and then transfer me againThis has been a really upsetting experience
Have given Dell numerous opportunities to fix a Dell XPS laptop purchased in November, including returning it to Dell in March to be fixed, numerous phone calls, a reboot of the entire system (including wiping out all my settings and data) Laptop is unusable due to continuous crashes
I CONTACTED DELL TO UPGRADE THE MEMORY ON MY COMPUTER, I WAS TOLD BY AN "EXPERT" SALES AGENT THAT I NEEDED PART THAT COST $I BOUGHT THAT PART BUT WHEN I TOOK IT TO THE INSTALLER, I WAS TOLD THAT I ACTUALLY NEEDED OF THE MEMORY CARDSTHE COST HAD GONE UP ANOTHER $TO $I DECIDED TO SPEAK TO CUSTOMER SERVICE TO SEE IF THEY CAN AT LEAST MATCH THE PREVIOUS PRICE, CONSIDERING I WOULD HAVE ORDERED THE CARDS AT THE SAME TIME HAD I KNOWN THAT I NEEDED OF THEMAFTER MINUTES OF BEING TRANSFERRED BACK AND FORTH FROM ONE AGENT TO ANOTHER AS WELL AS EMPLOYEES BLATANTLY HANING UP ON ME, I REACHED SOMEBODY FROM THE CUSTOMER RETENTION DEPARTMENT THAT TOLD ME THAT ONCE I PLACE THE ORDER FOR THE 2ND CARD, HE WOULD DEDUCT $FROM THE 1ST ORDER AS WELL AS $FROM THE 2ND ORDER FOR A TOTAL DISCOUNT OF $20, FOR THE INCONVENIENCEHE TOLD ME ONCE I WAS TRANSFERRED TO THE SALES STAFF AND PLACED THE ORDER TO REQUEST TO BE TRANSFERRED BACK TO THE CUSTOMER RETENTION DEPARTMENT TO
I purchased a laptop for $from Dell and my mother paid the $remaining tax The next day I received an email that my order was cancelled I checked my bank account, they had taken the from my account and kept it Not only that, but the supervisor from Dell said that the payments never went through and that is why the order was cancelled In addition to them pocketing my payment, they charged my mother five payments of $which came to a total of $ It took me from am till pm constantly calling to finally reach a supervisor who knew how to read the case notes This supervisor also lied to me stating that Dell had already contacted my bank, which after calling my bank, there was no request to stop the payment and they processed the moneyMy bank also let me know that Dell tried charging my account seven times, but only one payment went through For a recap: I purchased a laptop, Dell charged me seven times with only one successful extraction of $206.99, th
about months ago I sent in my laptop for repair and within weeks period they returned it and it worked for weeks then it failed again I have called and they sent me another label to send it in for repair again which I did and they received my laptop and by May 12th it was supposed to have been fixed and returned to mewhen I contacted several times they kept telling me it's in repairs and waiting for parts which supposedly they were going to receive it by the May 12th and repairs then would take place and I will receive the laptop shortly after that it has been weeks since then and no response during the past week I have been trying to keep in touch with key people by the names of [redacted] ***, [redacted] , and [redacted] and none of them yet to communicate back to me despite the automated message from Dell that I received that within hours someone will get back to me i'm reaching out to you to get your help to get Dell to respond to me about my laptop's rep
Dell has twice confirmed orders for products through their price match guarantee programThey continually delay the orders and when the price goes up, they'll cancel the ordersTheir policy match program is listed here www.dell.com/learn/us/en/19/campaigns/price-match-guarantee and the orders that they cancelled on me were [redacted] (4/25/2018) and [redacted] (4/9/2018) I spent hours on the phone with their reps without any credible information being provided as to why the order was cancelled
I purchased a TV on 09/for which I got an order confirmation and since there was an issue with the card, I was asked to call and have the order reprocessedWhen the order was reprocessed I was assured that I will get the gift card as per the original condition of the saleI got the gift card for the 2nd order I placed on the same date but did no get for the other orderWhen I asked them I was told that since when the order was reprocessed on 9/there was no gift card available and hence I will not get itI was also promised a $for keeping the TV which arrived in a damaged box but the TV was working fineThen they did not give me either the $Gift card or the $that was promised
bought a computer from dell about months ago the computer keeps having problems and will not start up after trys and dell tech support keeps wiping out the computer and we lose all of our data it still wont work.my wife uses the computer for her school and I was the computer for all household and bill payingnow they want to take it back and try some parts changing stuff.this model computer is defective a lot of people having the same type of issues and dell cant or wont recall them or fix them and refuse to take them back and issue a refund
Purchased a Dell 17" laptop on 11/24/ The laptop arrived on 11/28/ The laptop footprint was much larger than anticipated so I purchased a Dell 15" laptop on 11/29/which was delivered on 12/1/ I tried to obtain shipping labels at dell.com to return the 17" laptop on 11/but the online tool failed I proceeded to contact the Dell return department at which time I was told the process was being reviewed I called again, twice more, only to learn that the representative I spoke to stated that the return case was locked and that there was nothing he could do So, Dell is prohibiting me from returning this 17" laptop even though I initiated the return process well within the return window Order number - [redacted]
On April 19th, I contacted Dell to receive online and over the phone support from them, based on the fact that our computer wasn't working wellIn total, I spent hours on the phone with the representative calling me back again, since the cell phone battery died, as well as the cordless phoneIt was attempted to fix the problem, but ultimately, we initiated reinstalling Windows on the systemThe system was under warranty, by the wayFor some reason, the reinstall didn't turn out right and I had to go to another computer that I have in the house to access the Dell website to download drivers, just to be able to get online againThe whole process was not successful, as the representative left the conversation, ultimately, saying that the rest could be ***e on my own when something finished downloadingBut I wasn't able to install it, so I wrote back with no replyThen I called in the next day, explaining the situation of the day before, where the system wouldn't even turn on a
I believe my Dell Inspiron (7352) has an incorrectly manufactured (small) lock slotThe security lock slot in my Dell Inspiron only measures 3/16" (0.1875") wideThe lock slot in my older Dell Inspiron measures closer to 4/16" (0.25") I purchased the Dell Inspiron (7352) in March On September 21, I purchased a Noble Wedge Profile Lock (Dell part A/ Manufacturer part TZ08) from DellI was told by Dell sales that this was the correct security cable lock for the Dell Inspiron (7352)When received it did not fit into the lock slot of the Dell Inspiron (7352)I contacted Dell and told them that the Noble Wedge Profile Lock did not fitDell then sent me a Combination lock (Dell Part# : 461-AADF / Manufacturer Part#: P9NG5) that also did not fitBoth have been returned to DellWhen Dell was informed that both cable locks sent did not fit Dell did not offer any solutionDell would not admit to a issue with the lock slot in the computer or any issue
I had recently purchased dell xps 9560 from the Microsoft store In Connecticut. After a couple of weeks of using for simple web browsing or school work. The finger print reader which was an extra feature purchased from the manufacturer. At the Microsoft store. Has completely stopped working. The operating system that the xps came with will not setup the finger print reader. This less then a month old laptop bought from a official partner of dell does not work. I call the tech support line from the dell website. They found nothing wrong with drivers or the actual parts of the computer. As they cannot fix it they offer me another number which should help. This was their software department. Who to my surprise tells me to fix a issue that is present on my new laptop from dell. I need to pay for tech support to have this fixed. I am amazed at the levels of corporate greed for a loyal customer who spends their hard earned money on a faulty device. If you go on the forums this issue h
I was on the phone with customer service to purchase a warranty on hardware software and accidentali asked many times if this included these itemsthe rep responded with "yes sir it comes with hardware and software" I said "that is items I want with accidental included" he said "yes it is no problemhardware and software" I again responded with "you just said items but you can only name items? I am confused and I think you are lying to me nowcancel the whole transaction dont call me again" I then hung upthey then charge my dell customer card and charge me interest each month on this tansaction that I did not approve! then a month later a represntative calls me and I explain the situation to hershe says "if I can get you the coverage with the accidental for that price of $would you still want it?" I say "please thats all I wanted is what I paid for." she then said she would call me back in a day or two to redo the sale because she has to cancel that sale out
I [redacted] *** regarding this issue with Dell ComputerI became frustrated and gave upThey have reported this to EquifaxI am not able to find out how I add a dispute letter to my credit reportI have been working so hard to improve my credit rating and now it is down more because of thisPlease help! Briefly: ordered the laptop by phone while in KY with my sister who was acutely suicidalThe laptop didn't work from the first time I turned it on (kept shutting down and other problems.) Too distracted to return it or call themReturned to CA, they put a technician on the phone with me for hours to rebuild operating system (why would a new unused computer need that?) and it still didn't work (kept trying to install updates and getting stuck.) The original amount owed was about $740.00, I made payments totaling $200.00, now they have put $on my credit report I returned the computer to them via Fed Ex last JanuaryI never got any use from
Dell Order # [redacted] ; Cust#: [redacted] ; Service Tag# [redacted] ; Express Service Code#: [redacted] I have just gone through the worst customer service experience ever with Dell On 8/4/2016, I received my brand new approx $Dell Desktop PCSince the day I received it, it has never worked properlyIn the short time that I have had it, I have been on the phone for hours and hours (numerous different times) while Dell Tech Support took control of my PC trying to fix the issues Finally, after several weeks and it was still not working, on 9/3/2016, the tech person says the only thing left to try to resolve the issues was to erase everything on the hard drive and reinstall the operating systemAgain, that was on 9/3/after all the other attempts had failed Today, when I called to report that it still wasn't working properly, they had the nerve to tell me that it was past the day window to return the product and I would not be able to get a refundAt that point, C
On May 29th, I ordered a Dell Computer and was told it would be delivered on June 4thWhen it didn't come, I checked my e-mail and found there had been an issue with payment from my credit cardI called the given number and the person who answered spoke so fast I couldn't understand a word of what he said, so I asked for someone else to talk toAfter being shifted around about or times, and having to explain the reason for my call, I ended up talking to a [redacted] ***This gentleman told me the issue was my credit cardI was going to reorder the same computer, but the price had gone up, so I told him I would just wait since the price had changed and hung upHe called me back in a few minutes and said he had his manager with him and wanted to offer me a great deal that would cost me less moneyI assumed he was talking about the computer I had ordered, so I listened to him and thought it would be okayThen after I accepted, he proceeded to tell me that I had ordered a smaller