On January 15, 2016, I ordered a computer through my PayPal credit account As of 11-03-they still have not charged my account I contacted Dell and informed them that my account was never charged (after speaking to PayPal) and they informed me that PayPal denied the payment which was not true My statement showed the payment was authorized and awaiting Dell I keep receiving phone calls asking me to pay the balance I have told Dell time and time again to charge the account listed with the orderThey have yet to try and charge the account (I spoke with Paypal again) yet they continue to harass me about paying for the computer
On December 18th, I bought my wife the Inspirion to replace her old dell laptopMuch to my disappointment, it was the worst Christmas gift I ever gave herThe computer came to us damaged.Through multiple attempts she failed to resolve the issue with the computer's performance when reaching out to DellI attempted to solve the problem but the computer was so slow it was unusableDell's support team wasn't much help either, even asking me to pay for support assistance on a brand new computer that obviously came with problems! We sent computer backAccording to Dell the issue was a faulty motherboard and fanWe decided that we did not want this computerDell refused to give us a refund and insisted that take the computer back As a result of this, I rejected the shipment of the computer and filed a claim with my bank for a refund I will never buy another Dell productI will make sure I informed others of my experience
Dell is the worst computer company ever and they do not care at all about their customersTheir customer service is horrendous alsoMy laptop has been overheating and it even burned meThe issue I'm having is that it also has caused some of my keyboard keys to stop working, and Dell is refusing to helpThis issue has been going on for a few months, and I have tried all software solutions including reformatting the laptop to factory default, so I know it is not software relatedEven after telling Dell that it also burned me along with causing issues with my keys, they only offered a 3% discount on a repairAre you kidding me? That is an insult! 30% off would've been better, but they really need to fix this for freeI take care of this computer very well and it has not been physically abused or damagedThis issue should not be happening, and it just shows you how low quality Dell's products areTheir outsourced customer service is even worseThis company is cheap and does not c
On 10/30/we purchased a Dell Inspiron Desktop Computer We took delivery at our home on 11/8/ On 12/12/it stopped working No power, cannot turn on, nothing I contacted Dell on 12/13/and spoke to a man named [redacted] only to be told there was nothing they could do They would not replace the computer because it was days over their replacement warranty After being rudely treated and being placed on hold numerous times, the first service request number is: [redacted] On 12/14/ [redacted] again emailed me to tell me they were still working on it I kept insisting on a replacement computer be sent, as I was only days over the warranty Then I heard from [redacted] he informed me they were working on it I again called and this time spent 1/hours on the phone with them trying to get this resolved They are very rude and do not care that my computer that I paid good money for is not even getting power Finally on 12/15/they put in a service
I purchased a 65" TV from Dell on Nov 2018, Purchase ID: [redacted] , received the order a week later but it was damaged from shipping I called Dell customer service, they put a replacement for me It took weeks for the new TV to come and the damaged TV still no one showed up to pick up yet; it was sitting here for a month since my living space is very limited I called and emailed customer service a few times, every time it take me an hour to go to a right representative but they did not help a lot In addition to that, the representatives I talked to were with very strong accents; not sure whether they under my concern I never have any purchase experience like that; it's not efficient at all
I orderd a Dell XPS computer from their website 1st one shipped wouldn't turn on, returned, 2nd one shipped had a defective track pack, returned, 3rd on shipped went into never ending loop due to no boot up software I tried to post a negative (one star) product review on their website twice and both times it was blocked I feel they block the negative reviews so that their ratings look good to potential customers I've posted on Googlemaps (locations) and public facebook review as a result Dell wouldn't comment regarding their filtering of reviews I ordered this XPS for my mom and chose it because I have one that I love that I purchased from the Microsoft store about years ago VERY disappointed in their product and serve and the amount of time I've had to put into this
Order number: [redacted] Tracking number through UPS: [redacted] I placed an order on dell.comI made the paymentThe transaction went through completely on my credit card Dell shipped the order, but then reroute it back, and shipped it back to a different address as they would like whatever they want to do on a production that I already paid forI need the produce, that is why I purchased it So far, there has been no communication from Dell on what is going onAll they said they shipped the product on my order on their site, but they intercept the deliveryIt should be delivered yesterday
I made some purchases from Dell.com last year in Nov 17, For some reason, Dell was supposed to delivered all the items to my address on Nov The items were shipped out by FedEx on Nov However, for some reason, all the packages got called back by Dell before delivery (As shown all tracking information shows delivery exception) and eventually each package was sent back their warehouse I have contacted them many times for refunding me the total amounts of the transaction even disputing with my credit card companythose purchasesHowever, nothing has ever happened Here I am listing each ID order, amount of each order, and associated FedEx tracking number (all show delivery exception)Since none of the ordered items was delivered to my addressI consider they all cancelledI am asking for my credit back for all Order iD Amount ($) Fedex Tracking [redacted] [redacted] (Delivery Exception) [redacted] [redacted] (Delivery Exception) [redacted]
On March 1, 2016, I purchased from Dell.com a 27" Monitor - S2716DGDell was running a promotion at the time which brought the price to approximately $down from $I was excited that I got such a great dealDell sent me a notice confirming my order, which also confirmed that the product ordered was a S2716DGOn March 7, 2016, I unpacked the shipment to find that the item enclosed was similar, but not the model I ordered - it was the SE2716H, which retails for approximately $Not only that, but the unit I received was a refurbished unit with zero documentation, and the packing slip clearly stated that it was the SE2716H whereas the online receipt stated it should have been the S2716DG Dell CS has been unwilling to make good on the transaction that I have a receipt for and is holding my money ransom until I return the incorrect itemI am happy to return their incorrect monitor, but they are now refusing to exchange it for the product that I actually ordered, despite t
On March 16, 2016, I purchased a Samsung inch LED Smart Television bearing Serial number UN48J5200AF HDTV for $I also purchased a 2year Extended Warranty for $ My TV was damaged on March 3, 2017, when while cleaning my room, my vacuum cleaner hose hit the screen causing lines in the screen I was told my a repairman that the tv would cost approximately $to fix I called Dell and requested my extended warranty protection plan for my tv to be refunded to me I was told by a manager that I should talk to Samsung I called Samsung and they advised me to call Dell because I purchased the plan from Dell I have been a customer with Dell for many years They refuse to refund my money My replacement tv was purchased at Walmart and it is not a Samsung product I want a refund
I bought a brand new laptop in September and have had to contact customer service twice The first issue was resolved easily The second issue has not been and Dell is giving me the run around Dell could not resolve the issue through online tech support or phone support They said they would call me and and never have They wanted me to ship the laptop to them and that it would take -business days to fix it I refused to ship it and they said they would send a technician in - business days That was on 11/ Now they are telling me that the part is back ordered until 12/I find that totally unacceptable since they said they would ffix it in 3-business days if I shipped it to them
To Whom It May Concern: My name is [redacted] , and I recently purchased an XPS which has proven to be a lemonI have spent the past weeks with premium tech support to resolve the issue of constantly high disk utilization resulting in an unusable systemOver the course of dozens of phone calls and emails at all hours of the night, your technicians have done everything from disabling all windows functionality, altering the registry keys (which, I might add, resulted in the computer failing to boot altogether) and walking us through a complete reformatting of the hard driveAnd yet, despite several technicians saying that the issue was likely a hardware issue, and despite having paid for in-home service, the case remains open, unresolved, and with your team asking repeatedly for “more time.” This is completely unacceptable on all frontsI want this issue resolved immediatelyI will be sending a hard copy of this letter to the corporate office as well in the hopes that
My Dell computer automatically updated to windows When I contacted Dell to get it reversed back to my version they put me through a hour process where they basically told me that I had no choice but to keep windows because it would corrupt files if I went back to Then they made me do a reboot, which at that point after I clicked to boot it the rep told me it would take up to an hour and for me to respond to her e-mail once it was done Its currently 1:p.mi started this issue at a.mive e-mailed the rep and she has "high call volumes" Basically ive spent all day today dealing with none sense because of the direction of the dell employee I cant stress my anger and rage regarding this matter and how much time, effort and money has been wasted to no avail
I purchased a Dell Docking station (TB15) from Dell.com on January 29th. I received the dock in early February and everything worked fine. after a couple of months I started to experience issues with the product and by June-July it no longer worked. I would plug the dock in and my laptop screen would flicker on and off. I would unplug it and my laptop would go blank and I would have to restart it. I used the suggestions on the troubleshooting site provided by Dell which included upgrading drivers and BIOS but still the issue remained. After doing research I notice the product was pulled from the site and no longer sold by Dell and other costumers were having the same issues. I contacted dell to see what they could do and was sent back and forth between the customer service department and technical department. I was given an option from the first representative that I could get a refund however when they transferred me to the next representative they told me they can not give the refund
I ordered a charger for the battery in my laptop in February I called within weeks to return it and Dell said they would email the waybill for me to return After several phones calls and emails trying to get them to send the waybill, it was finally sent on April 14, and I still have the email Then item was received back by Dell on April 28, I have the confirmation number and the persons name that received it It is now July 11, and interest charges and late fees continue to be applied to my account even when I am told the account is on hold and this will not happen Also received notice they had informed credit bureau of my late payment I call each week and am always told in is in resolution Enough is enough! Who has hours to spend on the phone and emailing to get this SIMPLE matter corrected
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped Cr: [redacted] Dell Purchase ID: [redacted] Order # [redacted]
I purchased my Alienware Ron 9/1/and was promised a $gift card from a representative named ***Come to find out that promise was broken since I was a first time buyerI talked to several representatives in customer service and managers to find it extremely difficult to it straighten outI was even told I was a liar , cured at , also being hung up on several timesI told customer service and managers that I proof via email that the representative sent me saying soI’m also getting emails from representatives nonstop from dellI had no choice but, to send the equipment back I’m behind in working from home and school work this what I sent Dell (times) On Sep 17, 2018, at 5:AM, < [redacted] > < [redacted] > wrote: For assistance in this regarding your $gift card and to resolve the issue, I would kindly request you to get in touch with our Customer Support department on [redacted] *** You can also contact customer care
Barely, it has been two months since I placed an order for a very expensive laptop (~$2500) with year complete care (full warranty with accidental damage support)There was no fault at my end, but the laptop started malfunctioning and became unusable since March 2nd, So, I requested for a new laptop, as the refurbished laptops of exactly the same type have depreciated considerably in the market (down to ~$1900), or atleast to move the warranty date from Dec 18th to the date I receive the refurbished partThat would be not be complete justice but atleast would ensure a full year support on the refurbished partThe customer support supervisor, Mr* [redacted] , was not rude to me (a year loyal DELL Customer), but also threatened to get his corporate legal team to talk me into accepting their terms, knowing that I'm a university student, and don't have ready access to legal servicesHence, I request you to get their higher management involved, and help resolve this issue
I purchased a Dell tablet on line from [redacted] ***It is within the year warranty periodThe tablet no longer powers onI took it to [redacted] and they could not repair itI have spoke with Dell a number of times and they need an express code number or service tag I do not have either oneI asked if I could mail it to DellThey said no because they need those numbers to documentI can't believe they do not have a back up plan if a customer does not have either one of those numbersI would be fully satisfied with a repair but to spend on a tablet and have Dell tell me they can't help me is extremely frustratingMy warranty is good until 12/16/Any help would be appreciatedThank you
I contacted Dell Computers on September 18th, to place an order for a replacement partThe part was for the cooling fan, the heat sink and the plastic assemblyI spoke with a representative named [redacted] ***I asked in that conversation MULTIPLE TIMES if the part number he gave me included all of the above parts and [redacted] indicated that "they are"I will paste that portion of the Chat Log into this complaint The part was delivered today and there was no heat sink, no plastic assemblyI tried reaching out to the [redacted] today and have yet to get a responseI called Order Support was and speaking with a rather hasty and nasty Indian worker who basically told me "don't know what to tell yaBut that order was just for the fan." I assured him I have the Chat Log, I am looking at itI was told that it didHe offered no other help, no other concessions I have missed two weeks of work because of the issueI am now without a computer for several more days as I wait
On January 15, 2016, I ordered a computer through my PayPal credit account As of 11-03-they still have not charged my account I contacted Dell and informed them that my account was never charged (after speaking to PayPal) and they informed me that PayPal denied the payment which was not true My statement showed the payment was authorized and awaiting Dell I keep receiving phone calls asking me to pay the balance I have told Dell time and time again to charge the account listed with the orderThey have yet to try and charge the account (I spoke with Paypal again) yet they continue to harass me about paying for the computer
On December 18th, I bought my wife the Inspirion to replace her old dell laptopMuch to my disappointment, it was the worst Christmas gift I ever gave herThe computer came to us damaged.Through multiple attempts she failed to resolve the issue with the computer's performance when reaching out to DellI attempted to solve the problem but the computer was so slow it was unusableDell's support team wasn't much help either, even asking me to pay for support assistance on a brand new computer that obviously came with problems! We sent computer backAccording to Dell the issue was a faulty motherboard and fanWe decided that we did not want this computerDell refused to give us a refund and insisted that take the computer back As a result of this, I rejected the shipment of the computer and filed a claim with my bank for a refund I will never buy another Dell productI will make sure I informed others of my experience
Dell is the worst computer company ever and they do not care at all about their customersTheir customer service is horrendous alsoMy laptop has been overheating and it even burned meThe issue I'm having is that it also has caused some of my keyboard keys to stop working, and Dell is refusing to helpThis issue has been going on for a few months, and I have tried all software solutions including reformatting the laptop to factory default, so I know it is not software relatedEven after telling Dell that it also burned me along with causing issues with my keys, they only offered a 3% discount on a repairAre you kidding me? That is an insult! 30% off would've been better, but they really need to fix this for freeI take care of this computer very well and it has not been physically abused or damagedThis issue should not be happening, and it just shows you how low quality Dell's products areTheir outsourced customer service is even worseThis company is cheap and does not c
On 10/30/we purchased a Dell Inspiron Desktop Computer We took delivery at our home on 11/8/ On 12/12/it stopped working No power, cannot turn on, nothing I contacted Dell on 12/13/and spoke to a man named [redacted] only to be told there was nothing they could do They would not replace the computer because it was days over their replacement warranty After being rudely treated and being placed on hold numerous times, the first service request number is: [redacted] On 12/14/ [redacted] again emailed me to tell me they were still working on it I kept insisting on a replacement computer be sent, as I was only days over the warranty Then I heard from [redacted] he informed me they were working on it I again called and this time spent 1/hours on the phone with them trying to get this resolved They are very rude and do not care that my computer that I paid good money for is not even getting power Finally on 12/15/they put in a service
I purchased a 65" TV from Dell on Nov 2018, Purchase ID: [redacted] , received the order a week later but it was damaged from shipping I called Dell customer service, they put a replacement for me It took weeks for the new TV to come and the damaged TV still no one showed up to pick up yet; it was sitting here for a month since my living space is very limited I called and emailed customer service a few times, every time it take me an hour to go to a right representative but they did not help a lot In addition to that, the representatives I talked to were with very strong accents; not sure whether they under my concern I never have any purchase experience like that; it's not efficient at all
I orderd a Dell XPS computer from their website 1st one shipped wouldn't turn on, returned, 2nd one shipped had a defective track pack, returned, 3rd on shipped went into never ending loop due to no boot up software I tried to post a negative (one star) product review on their website twice and both times it was blocked I feel they block the negative reviews so that their ratings look good to potential customers I've posted on Googlemaps (locations) and public facebook review as a result Dell wouldn't comment regarding their filtering of reviews I ordered this XPS for my mom and chose it because I have one that I love that I purchased from the Microsoft store about years ago VERY disappointed in their product and serve and the amount of time I've had to put into this
Order number: [redacted] Tracking number through UPS: [redacted] I placed an order on dell.comI made the paymentThe transaction went through completely on my credit card Dell shipped the order, but then reroute it back, and shipped it back to a different address as they would like whatever they want to do on a production that I already paid forI need the produce, that is why I purchased it So far, there has been no communication from Dell on what is going onAll they said they shipped the product on my order on their site, but they intercept the deliveryIt should be delivered yesterday
I made some purchases from Dell.com last year in Nov 17, For some reason, Dell was supposed to delivered all the items to my address on Nov The items were shipped out by FedEx on Nov However, for some reason, all the packages got called back by Dell before delivery (As shown all tracking information shows delivery exception) and eventually each package was sent back their warehouse I have contacted them many times for refunding me the total amounts of the transaction even disputing with my credit card companythose purchasesHowever, nothing has ever happened Here I am listing each ID order, amount of each order, and associated FedEx tracking number (all show delivery exception)Since none of the ordered items was delivered to my addressI consider they all cancelledI am asking for my credit back for all Order iD Amount ($) Fedex Tracking [redacted] [redacted] (Delivery Exception) [redacted] [redacted] (Delivery Exception) [redacted]
On March 1, 2016, I purchased from Dell.com a 27" Monitor - S2716DGDell was running a promotion at the time which brought the price to approximately $down from $I was excited that I got such a great dealDell sent me a notice confirming my order, which also confirmed that the product ordered was a S2716DGOn March 7, 2016, I unpacked the shipment to find that the item enclosed was similar, but not the model I ordered - it was the SE2716H, which retails for approximately $Not only that, but the unit I received was a refurbished unit with zero documentation, and the packing slip clearly stated that it was the SE2716H whereas the online receipt stated it should have been the S2716DG Dell CS has been unwilling to make good on the transaction that I have a receipt for and is holding my money ransom until I return the incorrect itemI am happy to return their incorrect monitor, but they are now refusing to exchange it for the product that I actually ordered, despite t
On March 16, 2016, I purchased a Samsung inch LED Smart Television bearing Serial number UN48J5200AF HDTV for $I also purchased a 2year Extended Warranty for $ My TV was damaged on March 3, 2017, when while cleaning my room, my vacuum cleaner hose hit the screen causing lines in the screen I was told my a repairman that the tv would cost approximately $to fix I called Dell and requested my extended warranty protection plan for my tv to be refunded to me I was told by a manager that I should talk to Samsung I called Samsung and they advised me to call Dell because I purchased the plan from Dell I have been a customer with Dell for many years They refuse to refund my money My replacement tv was purchased at Walmart and it is not a Samsung product I want a refund
I bought a brand new laptop in September and have had to contact customer service twice The first issue was resolved easily The second issue has not been and Dell is giving me the run around Dell could not resolve the issue through online tech support or phone support They said they would call me and and never have They wanted me to ship the laptop to them and that it would take -business days to fix it I refused to ship it and they said they would send a technician in - business days That was on 11/ Now they are telling me that the part is back ordered until 12/I find that totally unacceptable since they said they would ffix it in 3-business days if I shipped it to them
To Whom It May Concern: My name is [redacted] , and I recently purchased an XPS which has proven to be a lemonI have spent the past weeks with premium tech support to resolve the issue of constantly high disk utilization resulting in an unusable systemOver the course of dozens of phone calls and emails at all hours of the night, your technicians have done everything from disabling all windows functionality, altering the registry keys (which, I might add, resulted in the computer failing to boot altogether) and walking us through a complete reformatting of the hard driveAnd yet, despite several technicians saying that the issue was likely a hardware issue, and despite having paid for in-home service, the case remains open, unresolved, and with your team asking repeatedly for “more time.” This is completely unacceptable on all frontsI want this issue resolved immediatelyI will be sending a hard copy of this letter to the corporate office as well in the hopes that
My Dell computer automatically updated to windows When I contacted Dell to get it reversed back to my version they put me through a hour process where they basically told me that I had no choice but to keep windows because it would corrupt files if I went back to Then they made me do a reboot, which at that point after I clicked to boot it the rep told me it would take up to an hour and for me to respond to her e-mail once it was done Its currently 1:p.mi started this issue at a.mive e-mailed the rep and she has "high call volumes" Basically ive spent all day today dealing with none sense because of the direction of the dell employee I cant stress my anger and rage regarding this matter and how much time, effort and money has been wasted to no avail
I purchased a Dell Docking station (TB15) from Dell.com on January 29th. I received the dock in early February and everything worked fine. after a couple of months I started to experience issues with the product and by June-July it no longer worked. I would plug the dock in and my laptop screen would flicker on and off. I would unplug it and my laptop would go blank and I would have to restart it. I used the suggestions on the troubleshooting site provided by Dell which included upgrading drivers and BIOS but still the issue remained. After doing research I notice the product was pulled from the site and no longer sold by Dell and other costumers were having the same issues. I contacted dell to see what they could do and was sent back and forth between the customer service department and technical department. I was given an option from the first representative that I could get a refund however when they transferred me to the next representative they told me they can not give the refund
I ordered a charger for the battery in my laptop in February I called within weeks to return it and Dell said they would email the waybill for me to return After several phones calls and emails trying to get them to send the waybill, it was finally sent on April 14, and I still have the email Then item was received back by Dell on April 28, I have the confirmation number and the persons name that received it It is now July 11, and interest charges and late fees continue to be applied to my account even when I am told the account is on hold and this will not happen Also received notice they had informed credit bureau of my late payment I call each week and am always told in is in resolution Enough is enough! Who has hours to spend on the phone and emailing to get this SIMPLE matter corrected
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped C
r: [redacted] Dell Purchase ID: [redacted] Order # [redacted]
I purchased my Alienware Ron 9/1/and was promised a $gift card from a representative named ***Come to find out that promise was broken since I was a first time buyerI talked to several representatives in customer service and managers to find it extremely difficult to it straighten outI was even told I was a liar , cured at , also being hung up on several timesI told customer service and managers that I proof via email that the representative sent me saying soI’m also getting emails from representatives nonstop from dellI had no choice but, to send the equipment back I’m behind in working from home and school work this what I sent Dell (times) On Sep 17, 2018, at 5:AM, < [redacted] > < [redacted] > wrote: For assistance in this regarding your $gift card and to resolve the issue, I would kindly request you to get in touch with our Customer Support department on [redacted] *** You can also contact customer care
Barely, it has been two months since I placed an order for a very expensive laptop (~$2500) with year complete care (full warranty with accidental damage support)There was no fault at my end, but the laptop started malfunctioning and became unusable since March 2nd, So, I requested for a new laptop, as the refurbished laptops of exactly the same type have depreciated considerably in the market (down to ~$1900), or atleast to move the warranty date from Dec 18th to the date I receive the refurbished partThat would be not be complete justice but atleast would ensure a full year support on the refurbished partThe customer support supervisor, Mr* [redacted] , was not rude to me (a year loyal DELL Customer), but also threatened to get his corporate legal team to talk me into accepting their terms, knowing that I'm a university student, and don't have ready access to legal servicesHence, I request you to get their higher management involved, and help resolve this issue
I purchased a Dell tablet on line from [redacted] ***It is within the year warranty periodThe tablet no longer powers onI took it to [redacted] and they could not repair itI have spoke with Dell a number of times and they need an express code number or service tag I do not have either oneI asked if I could mail it to DellThey said no because they need those numbers to documentI can't believe they do not have a back up plan if a customer does not have either one of those numbersI would be fully satisfied with a repair but to spend on a tablet and have Dell tell me they can't help me is extremely frustratingMy warranty is good until 12/16/Any help would be appreciatedThank you
I contacted Dell Computers on September 18th, to place an order for a replacement partThe part was for the cooling fan, the heat sink and the plastic assemblyI spoke with a representative named [redacted] ***I asked in that conversation MULTIPLE TIMES if the part number he gave me included all of the above parts and [redacted] indicated that "they are"I will paste that portion of the Chat Log into this complaint The part was delivered today and there was no heat sink, no plastic assemblyI tried reaching out to the [redacted] today and have yet to get a responseI called Order Support was and speaking with a rather hasty and nasty Indian worker who basically told me "don't know what to tell yaBut that order was just for the fan." I assured him I have the Chat Log, I am looking at itI was told that it didHe offered no other help, no other concessions I have missed two weeks of work because of the issueI am now without a computer for several more days as I wait