I recently bought a laptop computer from Dell and recently discovered the USB ports will only read license files and micekeyboards and will not read a USB jump drive or external hard drive. I call the service center on July 8 2017. One of their technicians spent over 3 hours trying to repair the USB ports and now the system will not work. We tried restoring the operating system from a restore point which failed. He did not have me make a recovery disk for the computer before he started working on things. My computer is now inoperable and will not boot. The gentlemen sent me an internet link via email to download a new operating system. After borrowing a family member's computer to download the files the download froze at 4GB of 6.38GB. I have been trying to download this for over 24 hours now and have been unsuccessful. I was told that there was a USB being shipped to me one-day shipping on Saturday but will not arrive until Tuesday. I called later and spoke with another gentl
I placed an order with your company for almost $500,worth of hardware on January 17th you received the fundsI am not even sure how this happens where you cancel the order but you said you could not fulfill the order and cancelled on Feb 7thSupposedly the manufactured cancelled because they could not fulfill yet I am still receiving this exact hardware from the exact manufacturer thru other companiesOn Wednesday you said I would receive the funds back into my account that day or Thursday at the latestI was informed our order was cancelled Wednesday after you held our capital for weeks causing damagesThis whole situation I have never encountered before and feels like fraud on your behalf.This is ludicrousOn top of that my sales rep has not passed me to his manager and he finally did on Friday and she did not even have the courtesy to respond and now is he out of officeThis is one of the most ridiculous business affairs I have ever dealt withHolding over 500,dol
The retailer redirected my order to their location after a complete saleThey did not inform me of the change and did this via the shipperOnly after I questioned it they provided the info that they cancelled my order due to a price errorThere may have been an error but they violated their terms of sale, which states after shipping the product is the buyers propertyThey have yet to reimburse me and the order still shows active and shipped in their systemThey have not cancelled my orderI believe they will claim that I refused delivery but that is as they changed the destination to a non-existent address long after shipping
Hello, I bought a brand new Dell XPS desktop computer on September 18, It didn’t work out of the boxThe computer was under warranty, of course, since it was brand newDell sent a technician to replace the motherboard, but the computer still didn't workThey sent a second technician to replace the power supply, processor, and moreThe computer once again will not workAt this point, I have invested four hours of my time -- time I had to take off work to accommodate their technicians -- to the problem Instead of sending the computer to Dell for a lengthy analysis and repair, the customer service representative and I agreed on a replacement computerDell was to send me a new computer to replace the computer that would not work as soon as I unboxed itHere's the real catch: the computer has been "back logged," and I will not receive the replacement computer until November 5, That's almost seven weeks after I contacted Dell about the broken computer Emails
My computer is just over a year oldI have sent it off twice in a row now to the repair center & each time it has come back worse off then when I sent itThis last time it came back & half my keyboard doesn't workHow does that even pass inspection? I couldn't even register it unless I used the onscreen keyboardAfter hours of customer service agents I got assigned to [redacted] [redacted] He was reasonable at first & wanted me to at least see if I could use my onscreen keyboard & see if the rest of my computer was working okIt took me a week to get back to him due to work/SchoolHe wouldn't respond to any of my emails after weeks so I called himHe told me he had closed my case & that my not getting back to him was unacceptable behaviorAfter being rude & in my opinion a bully to Women he said as a one time courtesy he would schedule a tech to come out to my place & fix itLong story short I was in School & my Husband was at home for the apptbut
I purchased a laptop from Dell in October It arrived with a faulty screen and I processed an exchange, which arrived later in November I was [redacted] by the [redacted] on November and brought the laptop with me while in Germany preparing to be [redacted] to a forward location the laptop died I called Dell to get a warranty technician to come fix it before I left, but Dell refused to honor the warranty (even though I purchased a premium warranty with the laptop) because I had purchased the laptop in America I told them I was [redacted] and they told me they couldn't help I requested a refund be initiated and sent the laptop to my wife, who then sent it back to dell Dell received the laptop on January 3rd and notified me that the refund was processed and issued on the 13th of January I have yet to receive any credit to my account dell says to expect credit within days, but the credit has been issued according to them, but not received by me Order number
I have Express Item Code [redacted] This laptop has a faulty USB portA USB adapter broke off inside of the USB portThis is due to faulty workmanshipWhen I called on 3/15/at 21:00, I spoke with [redacted] (Emp# [redacted] ) who informed me that the service would be a paid serviceWhen I was escalated to a paid support option, I was told by [redacted] that the motherboard would need to be replaced at a cost of $This is unacceptable for a product made by a company with Dell's reputation for quality and support
I ordered a Dell laptop through the Employee Purchase Program with my employerThe laptop arrived with the wrong powercord so I've been unable to use the laptopI even bought their year warranty for hardware & software which are different warranties according to Dell I recieved the laptop in November & didn't have internet yet, I opened it in December when I set up internet serviceI called Dell, but I was on a leave from work so I didn't have access to my employers employee purchase department I've been promosed the cord by Dell representatives but it never arrives then I pulled up the Service number she gave me & someone cancelled itI mean if they don't stand by their product at least replace it under my warranty but they WON'T! I've puchased several computers from Dell - I've never had a GREAT experience with their service department but it's never been this bad At first I just wanted the cord but Dell has been so horrible to deal with I don't want their
I ordered an Alienware laptop from Dell on 12/11/as a gift for my spouseThe model I ordered was supposed to come with an nvidia 8GB graphics card, which I have order confirmations to proveUntil recently, I did not realize that I was sent an inferior model of the computer with an nvidia 6GB graphics card installedThis either occurred with the initial order fulfilment, or when I had to send the laptop in for warranty repair due to the motherboard failing within the first month of useI have notified Dell customer support of this and they are unwilling to rectify the situation as the device is now out of warrantyThis is not a warranty issue though, as I was sent the wrong product which is both inferior, and less expensive Additionally, I am not the only person this was done to within the same time frame of orderingPlease see additional reference links belowThese stories lead me to believe that Dell/Alienware knowingly shipped inferior components in order to
[redacted] Who the [redacted] canceled my order??? I had chat with agent ( [redacted] *) on 2/22/: 12:32pm to NOT to cancel my order But I just spoke with someone at the order dept and he said that my order was canceled??? *** is going on??? Now, they reorder my laptop and the DELIVERY DATE IS push back to 3/[redacted] Session: [redacted] Dell ID#: [redacted] I'll file so much complaints ALL OVER THE INTERNET & FB, TWT, Yelp!!!!! ***
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer". I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the coupon. The system said it was not valid. So I called customer support and was told that the 10% off was only on Dell brand products.... this made me stop and think because over HALF the products they advertised on the flyer were not Dell brand. Entirely false advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or not. Worst customer service i've seen in a long time. You expect this kind of thing from like Walmart but this was just terrible. I got better service from [redacted] and they aren't nearly as successful as Dell.
I ordered an item from Dell on 4 Jan. The order was cancelled by Dell, but never refunded. I've contacted Dell multiple times about the refund, but they keep telling me to wait 24-48 hours. I've been waiting for four weeks. Now I'm paying interest on these items.
We placed an internet order for a Dell laptop computer (in the amount of $411.27) that was received by Dell on February The order was shipped on February and we received it via UPS shortly thereafter Upon receiving it, however, we found out that the product was completely defective -- the computer would not boot up into Windows We called IT support, but they were not able to resolve the problem, so we returned the product (via UPS) for a full refund on March We were told that the refund would post to our credit card account within business days It is now weeks (days) later and we have still not received the refund What is more, after the initial days we have called weekly to inquire as to the status of our refund We have been told at different times that it will be 3-more business days, that there is a system glitch, that they have "expedited" our request, that there is a credit department problem that it will be more business days,
I purchased the Inspiron laptop on September of The laptop worked fine for a few months, but after awhile we noticed that the laptop's speaker blewSo I decided to send the laptop in to Dell's repair depotWe thought everything was fine until we had received our package and opened the product up again after receiving itThe cover of the laptop looked as if it was keyed while it was in the repair depot, having major scratches on the top coverAfterwards we were skeptical of sending the laptop back to Dell's repair depot, afraid that the laptop would return batteredInstead Dell decided to send a technician to repair the top cover of the laptopA few months later, around September of 2017, We had realized that the laptop was having issues with its top left hinge of the rear coverAfter contacting Dell's support team about the matter, they told us that they could not repair the laptop without cost because it was classified as physical damage and referred us to their o
I purchased a InVizio UHD 4k TV (Order# [redacted] ) from Dell on 6/22/ This item was received with a damaged screen I was sent a replacement InVizio UHD 4k TV (Order# [redacted] ), this was received with internal damage and needed to be replaced I received a 3rd TV, this time [redacted] InLG UHD 4k TV (Order# [redacted] ) this was received with internal damage and also needed to be replaced I was shipped a 4th TV another InLG UHD 4k TV (Order# CANNOT FIND) This was received with a broken screen Dell has told me via email that I can no longer receive a replacement for this TV and I will need to receive a refund After hours of being on the phone, I have been told by Dell that they will not issue a refund either They have started charging me fees for the TVs that they have not scheduled to pickup from my home
Back in December I ordered a laptop from Dell, thinking I would have the same good experiences I have had as a Dell customer for the last yearsIt was the worst experience I have ever had, and continues to beIt took weeks for the laptop to reach meAfter it the first week passed of not receiving it I called Dell - I was transferred FIVE TIMES to different departments, to find out that the order had not been confirmed through Dell's error of not contacting meAfter that initial phone call it took two more weeks to get the computer, and when I asked about being refunded the extra $I paid to have the laptop express shipped when I ordered it, I was told noEver since then this computer has been a NIGHTMAREIt turns off anytime a video is played from the internetI have tried using Dell's built in diagnostic tools and it can't even complete the scanI have sent the laptop to my computer repair guy THREE TIMES in the last month (and am about to send it back AGAIN), because it keeps doing the same thingI spent almost $on a PIECE OF JUNKI will never order from Dell again!
Laptop failed under warranty period, was offered ship in service with to day return Laptop was shipped 2/23/And has yet to be returned or repaired On 3/6/Supervisor told me it would be shipped one in one to two days expedited prior to me leaving for HawaiiThat never happened and I was forced to buy a new laptop because I needed the laptop to do business
I purchased a computer from Dell in November In September 2018, while the computer was still under warranty, it stopped working Dell has not resolved the problem and I have spent countless hours, and missed multiple days of work, to accommodate their service schedule etc Dell would tell me that a tech was scheduled to come to my house, I would take off work to stay at home and wait for the tech, and then the tech would never show up No phone call or anything Then finally, techs did show up to work on the computer multiple times but without success Dell also charged me $because initially they said that what was wrong with the computer did not fall under the warranty Later, since no one could get the computer working, they said it did fall under the warranty so they should have refunded me that money, but even though I have asked for my money to be refunded multiple times, I have not received my money back Also, not having a working computer at home has preven
August 18, I purchased a new Dell Tower Computer XPS (cost $1,000.00) I also purchased a software contract that cost an extra $The computer has a year warranty and also the software on the computer has a year warrantyOn August the computer displayed an error message LOST DATA, then it stopped workingI called dell and was told the software on the computer got corruptedOn 8/7/I spoke with a Dell tech for 3/hours, he could not fix the problemon 8/8/I spoke to a Dell tech for 1/hours in the morning and I spoke to another Dell tech for 1/hours in the eveningAt this point after talking to Dell technicians the computer still did not workOn 8/9/I spoke to the 4th Dell technician for minutesHe changed the Bios from RAID ONLY to UEFand deleted all the partitions which included where the Recovery software was locatedHe was able to install the Operating System and said he would call me back to install the rest of the software that
I recently bought a laptop computer from Dell and recently discovered the USB ports will only read license files and micekeyboards and will not read a USB jump drive or external hard drive. I call the service center on July 8 2017. One of their technicians spent over 3 hours trying to repair the USB ports and now the system will not work. We tried restoring the operating system from a restore point which failed. He did not have me make a recovery disk for the computer before he started working on things. My computer is now inoperable and will not boot. The gentlemen sent me an internet link via email to download a new operating system. After borrowing a family member's computer to download the files the download froze at 4GB of 6.38GB. I have been trying to download this for over 24 hours now and have been unsuccessful. I was told that there was a USB being shipped to me one-day shipping on Saturday but will not arrive until Tuesday. I called later and spoke with another gentl
I placed an order with your company for almost $500,worth of hardware on January 17th you received the fundsI am not even sure how this happens where you cancel the order but you said you could not fulfill the order and cancelled on Feb 7thSupposedly the manufactured cancelled because they could not fulfill yet I am still receiving this exact hardware from the exact manufacturer thru other companiesOn Wednesday you said I would receive the funds back into my account that day or Thursday at the latestI was informed our order was cancelled Wednesday after you held our capital for weeks causing damagesThis whole situation I have never encountered before and feels like fraud on your behalf.This is ludicrousOn top of that my sales rep has not passed me to his manager and he finally did on Friday and she did not even have the courtesy to respond and now is he out of officeThis is one of the most ridiculous business affairs I have ever dealt withHolding over 500,dol
The retailer redirected my order to their location after a complete saleThey did not inform me of the change and did this via the shipperOnly after I questioned it they provided the info that they cancelled my order due to a price errorThere may have been an error but they violated their terms of sale, which states after shipping the product is the buyers propertyThey have yet to reimburse me and the order still shows active and shipped in their systemThey have not cancelled my orderI believe they will claim that I refused delivery but that is as they changed the destination to a non-existent address long after shipping
Hello, I bought a brand new Dell XPS desktop computer on September 18, It didn’t work out of the boxThe computer was under warranty, of course, since it was brand newDell sent a technician to replace the motherboard, but the computer still didn't workThey sent a second technician to replace the power supply, processor, and moreThe computer once again will not workAt this point, I have invested four hours of my time -- time I had to take off work to accommodate their technicians -- to the problem Instead of sending the computer to Dell for a lengthy analysis and repair, the customer service representative and I agreed on a replacement computerDell was to send me a new computer to replace the computer that would not work as soon as I unboxed itHere's the real catch: the computer has been "back logged," and I will not receive the replacement computer until November 5, That's almost seven weeks after I contacted Dell about the broken computer Emails
My computer is just over a year oldI have sent it off twice in a row now to the repair center & each time it has come back worse off then when I sent itThis last time it came back & half my keyboard doesn't workHow does that even pass inspection? I couldn't even register it unless I used the onscreen keyboardAfter hours of customer service agents I got assigned to [redacted] [redacted] He was reasonable at first & wanted me to at least see if I could use my onscreen keyboard & see if the rest of my computer was working okIt took me a week to get back to him due to work/SchoolHe wouldn't respond to any of my emails after weeks so I called himHe told me he had closed my case & that my not getting back to him was unacceptable behaviorAfter being rude & in my opinion a bully to Women he said as a one time courtesy he would schedule a tech to come out to my place & fix itLong story short I was in School & my Husband was at home for the apptbut
I purchased a laptop from Dell in October It arrived with a faulty screen and I processed an exchange, which arrived later in November I was [redacted] by the [redacted] on November and brought the laptop with me while in Germany preparing to be [redacted] to a forward location the laptop died I called Dell to get a warranty technician to come fix it before I left, but Dell refused to honor the warranty (even though I purchased a premium warranty with the laptop) because I had purchased the laptop in America I told them I was [redacted] and they told me they couldn't help I requested a refund be initiated and sent the laptop to my wife, who then sent it back to dell Dell received the laptop on January 3rd and notified me that the refund was processed and issued on the 13th of January I have yet to receive any credit to my account dell says to expect credit within days, but the credit has been issued according to them, but not received by me Order number
Dell can't deliver as simple software package They have yet to deliver my purchase
I have Express Item Code [redacted] This laptop has a faulty USB portA USB adapter broke off inside of the USB portThis is due to faulty workmanshipWhen I called on 3/15/at 21:00, I spoke with [redacted] (Emp# [redacted] ) who informed me that the service would be a paid serviceWhen I was escalated to a paid support option, I was told by [redacted] that the motherboard would need to be replaced at a cost of $This is unacceptable for a product made by a company with Dell's reputation for quality and support
I ordered a Dell laptop through the Employee Purchase Program with my employerThe laptop arrived with the wrong powercord so I've been unable to use the laptopI even bought their year warranty for hardware & software which are different warranties according to Dell I recieved the laptop in November & didn't have internet yet, I opened it in December when I set up internet serviceI called Dell, but I was on a leave from work so I didn't have access to my employers employee purchase department I've been promosed the cord by Dell representatives but it never arrives then I pulled up the Service number she gave me & someone cancelled itI mean if they don't stand by their product at least replace it under my warranty but they WON'T! I've puchased several computers from Dell - I've never had a GREAT experience with their service department but it's never been this bad At first I just wanted the cord but Dell has been so horrible to deal with I don't want their
I ordered an Alienware laptop from Dell on 12/11/as a gift for my spouseThe model I ordered was supposed to come with an nvidia 8GB graphics card, which I have order confirmations to proveUntil recently, I did not realize that I was sent an inferior model of the computer with an nvidia 6GB graphics card installedThis either occurred with the initial order fulfilment, or when I had to send the laptop in for warranty repair due to the motherboard failing within the first month of useI have notified Dell customer support of this and they are unwilling to rectify the situation as the device is now out of warrantyThis is not a warranty issue though, as I was sent the wrong product which is both inferior, and less expensive Additionally, I am not the only person this was done to within the same time frame of orderingPlease see additional reference links belowThese stories lead me to believe that Dell/Alienware knowingly shipped inferior components in order to
[redacted] Who the [redacted] canceled my order??? I had chat with agent ( [redacted] *) on 2/22/: 12:32pm to NOT to cancel my order But I just spoke with someone at the order dept and he said that my order was canceled??? *** is going on??? Now, they reorder my laptop and the DELIVERY DATE IS push back to 3/[redacted] Session: [redacted] Dell ID#: [redacted] I'll file so much complaints ALL OVER THE INTERNET & FB, TWT, Yelp!!!!! ***
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer". I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the coupon. The system said it was not valid. So I called customer support and was told that the 10% off was only on Dell brand products.... this made me stop and think because over HALF the products they advertised on the flyer were not Dell brand. Entirely false advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or not. Worst customer service i've seen in a long time. You expect this kind of thing from like Walmart but this was just terrible. I got better service from [redacted] and they aren't nearly as successful as Dell.
I ordered an item from Dell on 4 Jan. The order was cancelled by Dell, but never refunded. I've contacted Dell multiple times about the refund, but they keep telling me to wait 24-48 hours. I've been waiting for four weeks. Now I'm paying interest on these items.
We placed an internet order for a Dell laptop computer (in the amount of $411.27) that was received by Dell on February The order was shipped on February and we received it via UPS shortly thereafter Upon receiving it, however, we found out that the product was completely defective -- the computer would not boot up into Windows We called IT support, but they were not able to resolve the problem, so we returned the product (via UPS) for a full refund on March We were told that the refund would post to our credit card account within business days It is now weeks (days) later and we have still not received the refund What is more, after the initial days we have called weekly to inquire as to the status of our refund We have been told at different times that it will be 3-more business days, that there is a system glitch, that they have "expedited" our request, that there is a credit department problem that it will be more business days,
I purchased the Inspiron laptop on September of The laptop worked fine for a few months, but after awhile we noticed that the laptop's speaker blewSo I decided to send the laptop in to Dell's repair depotWe thought everything was fine until we had received our package and opened the product up again after receiving itThe cover of the laptop looked as if it was keyed while it was in the repair depot, having major scratches on the top coverAfterwards we were skeptical of sending the laptop back to Dell's repair depot, afraid that the laptop would return batteredInstead Dell decided to send a technician to repair the top cover of the laptopA few months later, around September of 2017, We had realized that the laptop was having issues with its top left hinge of the rear coverAfter contacting Dell's support team about the matter, they told us that they could not repair the laptop without cost because it was classified as physical damage and referred us to their o
I purchased a InVizio UHD 4k TV (Order# [redacted] ) from Dell on 6/22/ This item was received with a damaged screen I was sent a replacement InVizio UHD 4k TV (Order# [redacted] ), this was received with internal damage and needed to be replaced I received a 3rd TV, this time [redacted] InLG UHD 4k TV (Order# [redacted] ) this was received with internal damage and also needed to be replaced I was shipped a 4th TV another InLG UHD 4k TV (Order# CANNOT FIND) This was received with a broken screen Dell has told me via email that I can no longer receive a replacement for this TV and I will need to receive a refund After hours of being on the phone, I have been told by Dell that they will not issue a refund either They have started charging me fees for the TVs that they have not scheduled to pickup from my home
Back in December I ordered a laptop from Dell, thinking I would have the same good experiences I have had as a Dell customer for the last yearsIt was the worst experience I have ever had, and continues to beIt took weeks for the laptop to reach meAfter it the first week passed of not receiving it I called Dell - I was transferred FIVE TIMES to different departments, to find out that the order had not been confirmed through Dell's error of not contacting meAfter that initial phone call it took two more weeks to get the computer, and when I asked about being refunded the extra $I paid to have the laptop express shipped when I ordered it, I was told noEver since then this computer has been a NIGHTMAREIt turns off anytime a video is played from the internetI have tried using Dell's built in diagnostic tools and it can't even complete the scanI have sent the laptop to my computer repair guy THREE TIMES in the last month (and am about to send it back AGAIN), because it keeps doing the same thingI spent almost $on a PIECE OF JUNKI will never order from Dell again!
Laptop failed under warranty period, was offered ship in service with to day return Laptop was shipped 2/23/And has yet to be returned or repaired On 3/6/Supervisor told me it would be shipped one in one to two days expedited prior to me leaving for HawaiiThat never happened and I was forced to buy a new laptop because I needed the laptop to do business
I purchased a computer from Dell in November In September 2018, while the computer was still under warranty, it stopped working Dell has not resolved the problem and I have spent countless hours, and missed multiple days of work, to accommodate their service schedule etc Dell would tell me that a tech was scheduled to come to my house, I would take off work to stay at home and wait for the tech, and then the tech would never show up No phone call or anything Then finally, techs did show up to work on the computer multiple times but without success Dell also charged me $because initially they said that what was wrong with the computer did not fall under the warranty Later, since no one could get the computer working, they said it did fall under the warranty so they should have refunded me that money, but even though I have asked for my money to be refunded multiple times, I have not received my money back Also, not having a working computer at home has preven
August 18, I purchased a new Dell Tower Computer XPS (cost $1,000.00) I also purchased a software contract that cost an extra $The computer has a year warranty and also the software on the computer has a year warrantyOn August the computer displayed an error message LOST DATA, then it stopped workingI called dell and was told the software on the computer got corruptedOn 8/7/I spoke with a Dell tech for 3/hours, he could not fix the problemon 8/8/I spoke to a Dell tech for 1/hours in the morning and I spoke to another Dell tech for 1/hours in the eveningAt this point after talking to Dell technicians the computer still did not workOn 8/9/I spoke to the 4th Dell technician for minutesHe changed the Bios from RAID ONLY to UEFand deleted all the partitions which included where the Recovery software was locatedHe was able to install the Operating System and said he would call me back to install the rest of the software that