I purchased a brand new Dell Inspiron gaming laptop at the end of February and received the computer early MarchI primarily purchased the computer to replace my year old Dell laptop that I currently have but wanted it upgraded for gaming purposesI did not immediately use the computer the day it arrived other than turning it on and going through the basic stepsOver the next few days, I was playing a video game and in the middle of the game, the computer went to a blue screen (the computer community seems to call this situation the "blue screen of death") When this first happened, I let it restart the computer and logged back into the computerAfter a few minutes, the computer went to the blue screen again, each time with a different error codeI decided to call Dell to let them know there is something wrong with my computerWhen I spoke with the tech department, I let him know the situation and told him I would like a refundHowever, after giving him the error code
I purchased my computer and all my software with DellI purchased an Inspiron 7000, 17" Laptop, with premium support, accidental Damage, max warranty, Microsoft Office Suit, and Adobe Photoshop with Elements The first "version" of my computer was working 100% perfect with no problemsIt got accidentally knocked off the table and the prong inside the computer got bentThe power cord couldn't properly charge the computer anymoreI called Dell to have them fix ONLY the power cord and prong, nothing else was wrong with my computerI got a phone call from Dell about a week after I turned my computer inThey said the repair is taking longer than the expectedI asked why, they said because they are waiting to located at another facility a part for my harddrive I was shocked when they said anything about my harddrive nothing was wrong with it and I did not turn my computer in to have the harddrive fixedThey brushed it off never gave me any reason why they were even touching m
I was billed twice on Jan for for items I did not purchase the Dell phone center asks for an order number, which I dont have then I was transferred to the credit card department which says it is closed whenever I call
Dell order number [redacted] tracking#: [redacted] All four shipments were returned to shipper because FedEx doesn't have the correct address All packages were delivered to Dell warehouse on 12/10/ I placed my order with the completed address, but Dell's system deleted the first line of my address I contacted Dell several times to ask them to update my shipping address to FedEx, but the address was not updated and FedEx send them back to Dell after hold for days I have a Service Request Number [redacted] , but no one contacts me I've waited for two weeks about this order and contacted Dell at least timesEvery time they ask me to wait Just a very simple problemPlease reship the replacements to me with the completed address as soon as possible
I bought an Alienware-system from DellThe highest end computer system they makeI also paid for in home premium tech supportMeaning if they cannot fix it over the internet by connecting to my computer directly they will send someone to my home to fix the system or replace any broken partsThis warranty I bought is once again the most expensive they sell and is good through About weeks ago my system crashed due to either a windows or alienware updateThey both updated same day and they did not take effect until the system was restartedWhen it did restart I lost controlThe mouse and keyboard would not talk to the computerA DELL tech had me turn it off and on till a recovery program startedI got control but lost half my dataI was encouraged by the dell tech to get an SSD hard driveHe also had me by a USB thumb drive to help transfer my data to the ssd driveI did as they asked and DELL transferred my data to the new ssd hard drivedays later an update cau
I had a Dell computer for only four months that was under warranty. My computer crashed after two week's worth of randomly shutting down on its own. I called technical support and spoke to representatives who lied to me and told me that it was not Dell's fault. After spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warranty. Again, Dell did everything possible at first to not honor their warranty initially. The computer now has the same issues and Dell refuses to honor their warranty claiming it is not their fault. Their defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..). I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
Bought a warranty from Dell for a laptop purchased. Dell did warranty work on my computer and allowed me to purchase a warranty extension for specified laptop. Dell places hold on my account and claims that my account is under suspicion of fraud for not sending a seperate laptop back that I never owned. They refuse to honor the warranty that I purchased to fix their defective product. So now I am stuck with a broken laptop worth over 2000 dollars and a warranty of an extra 500 dollars that they refuse to honor with no proof for placing the hold onto my account
I bought my Dell Inspiron laptop in April of Since then I have had a number of issues with the touchpad, the wifi and with the operating system The computer has been repaired by Dell different times without any results Prior to the 4th repair I was told if they cannot fix it they will replace it After the 4th unsuccessful repair they are refusing to replace the laptop
All summer I have been dealing with problems with my Dell computer. I keep getting error messages, technical issues, fizzing, and problems getting my computer to start up. Due to me being under warranty Dell suggested that I erase everything off of my computer. I had to go to Office depot and pay money out of my pocket for them to take all of my files off of my computer and put them on a USB drive. Once I did that I had to call Dell back to get them to restore my computer back to the original settings. They asked me if I had a cd and I told them years ago they sent cd's with your new computer for situations like this. In giving cd's with the computers it helped if you needed to reinstall programs back onto your computer that were lost for some reason or another. They would give you a windows cd, and cd's with all of your programs on it. I told them I did not have a cd, so they suggest that I purchase a cd form their software department. I told them I was not purchasing anythin
Ordered a computer on 7/2/2016, got an email that it was shipped on 7/9/2016, estimated delivery date 7/11/ Checked FedEx tracking number, as of today, 7/12/2016, still just showed label generated Contacted FedEx, they do not have the package Called Dell on 7/11/ Gave me a service number of [redacted] , said rep would be contacting me with an update No call or email Called today 7/12/ Said we would just have to wait I asked to speak with a supervisor and they refused, said a supervisor couldn't help me Told me to get on Dell.com, go to feedback and file a complaint The customer service with Dell is horrendous If I knew that I would have this much trouble, I would never have ordered from them I will never order a Dell again, and I am seriously considering cancelling this order I did receive the cover that I ordered for the computer, but it is useless if we don't have the computer
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped Cr: [redacted] Dell Purchase ID: [redacted] Order # [redacted]
I ordered laptops; total cost around I received confirmation that the order was shippedI received phone calls on 12/5/confirming the shipping addressToday, I find that FedEx did not deliver my packages because Dell put a hold on them through FedExI called Dell and after waiting on phone for an hour that FedEx was not able to deliver to the address; it was FedEx who was at faultCalled Dell back again; on hold for another hour; told that Dell put a hold on the packages because they thought it was a fraudulent address; however they already took the money for the computers out of my account and confirmed my address per phone After several hours on the phone with multiple people, I was told that I would have to wait 7-days maybe days before I would be refundedThese computers were Xmas gifts If it takes more than days I will be charged finance charges on my charge card on something I did not get and if its 15-days before I get my money back; THESE WERE XMAS GIFTS! I've always loved Dell computers but after this incident I will never buy from Dell again
I ordered Dell XPS (ssd, 4k screen, i7700hq processor, TX, etc...) last week 11/30/I found out Dell called it back from Fedex without being contacted by DellThe Dell verification team told me that my billing address did not match the shipping address which is why they called it back and then told me if both addresses had matched there would still be a red flag but they cannot tell me why This makes no sense Dell has already received my payment and I confirmed my shipment and billing address at the time of paymentAlso they did not send me a proper invoice with the specs I ordered (at the discounted price)The verification teams says they cannot explain to me why there is a red flag and why they need more personal information Who may talk to about this? Thank You
I bought a Dell XPS on 12/18/The Dell Service Tag is [redacted] I have had problems ever sinceMy first issue I had was that the computer diedThe motherboard went outI called Dell to be shuffled off to inexperienced technicians that could not fix the problem after trying everythingEvery driver, bios, etc is up to dateAfter dealing with Dell's incompetent customer service and after spending days of my life waiting and hours on the phone I finally got the motherboard replaced through a warranty claimThe motherboard was replaced on 9/26/I have documented proof of all of thisThe laptop is now "out of warranty" even though the "repaired" laptop is now having unacceptable problems again from the motherboard "repair." This is unethical, wrong, and needs to be addressedDell has demonstrated that they cannot replace my laptop to working condition - a description of their warrantyI am demanding that Dell fully replace my device to another unit of the same make
8/I placed an order; customer # [redacted] I included a hardware warranty, which they state they would repair or replace; service tag [redacted] I started having problems within a few months but just tried to keep using it I work as a teacher and then do graduate studies at night I finally do call and spend a few days and several hours with tech support They decide I need to ship it back to them for repairs Service # [redacted] Within weeks, it is again slow and barely functioning and now the camera doesn't work Once again, I call spend days and hours talking to tech support and they decide that I need to send it backService # [redacted] I got the laptop back 6/and just today, not even two whole weeksand I got a blue screen and it is back to being sluggish I requested them to repace the unit via dellcares on twitter and they told me "that isn't happening" This machine is a lemon and I need to get a replacement unit before my extended warranty runs out
Hi, Good afternoon. I am sending this email purely because I don't know what to do. I purchased a dell laptop directly from the dell website a little less than a year ago. When all was said and done it cost me about $800. I know that might not seem like a lot of money, but it is for me- and there are other laptops that are less expensive but have much better quality than what I received. I'm a student preparing to begin college and was looking for a laptop to do basic things on: type up documents in word, save files, send emails etc. I had done some research and the laptop I purchased appeared to be a good fit: the dell Inspiron 7352. Unfortunately, the past past 11 months, I've only had the opportunity to use it maybe two or dozen times. This is due to its extreme slowness and lack of consistency as to whether or not when I open the computer it will decide to work or not work. Because I can't wait for the computer to work or not work I generally go beg my sister to lend me hers: wh
Order No: [redacted] Order date was mentioned the very next day due to which lost the rebateSpoke to customer service and they agreed to accept the returned itemBut unfortunately the refund has been pending and there is no positive response for the amount that needs to be refunded
I purchased a Dell Venue the end of November and I have returned it to Dell times during Each time Dell sent the tablet back to me, it did not work correctly for more than a three months at a time Currently, the tablet does not work correctly Dell refuses to take the tablet back for repair because the warranty has run out Dell offered to fix the tablet if I pay for it I find this unacceptable because I shouldn't have to return a product times and still have it not work At this point, I would never consider purchasing another Dell product and I will tell everyone I know about this problem
We helped our father purchase a dell desktop computer. We ordered it on Thanksgiving 2017. We did not receive it for a couple weeks. We tried several hours to get it installed. We went an bought an hdmi cable to try that. We bought a new monitor and tried that. Nothing worked. We called tech support. They walked us through trouble shooting for a whole evening. They determined it was defective. They offered to send us a new computer and that we are to wait until the new one arrives (in which this new package will have a return label for the defective one, we did not receive a label). We received the email 12/22/17 that they are processing this request. This email is noted as saying that this will take place in 12-15 business days (excluding holidays) for the new computer replacement. We waited. On 1/17/18, we emailed to check on the status of this order. We were told that we would receive it 1/20/18. Please note that they know when things are being delivered because they sent the track
I had an issue with my brand new laptop where I had to send it in for repairsWhen I got it back from the repair it was in worse condition than when I sent it back to dellFirst it took THREE weeks for them to send me a repair box, I had to call every few days to see what was going onWhen I called each time I was told the repair was canceled by a Dell Tech for NO REASONWhen I found that the repair was not done properly I contacted dell to initiate a return, There is no way I can use the computer they sent me because it Blue screens every few minutesI have called repeatedly to get the return processed and a box or shipping label sent to meHowever when I call I get put on hold for HOURS with no resolutionI feel that I'm being scammed I got this laptop on credit with dell and that department keeps calling to harass me for not paying for this broke [redacted] laptopPlease help me get this laptop back to them so I can get my money back! This is by far the WORST customer service
I purchased a brand new Dell Inspiron gaming laptop at the end of February and received the computer early MarchI primarily purchased the computer to replace my year old Dell laptop that I currently have but wanted it upgraded for gaming purposesI did not immediately use the computer the day it arrived other than turning it on and going through the basic stepsOver the next few days, I was playing a video game and in the middle of the game, the computer went to a blue screen (the computer community seems to call this situation the "blue screen of death") When this first happened, I let it restart the computer and logged back into the computerAfter a few minutes, the computer went to the blue screen again, each time with a different error codeI decided to call Dell to let them know there is something wrong with my computerWhen I spoke with the tech department, I let him know the situation and told him I would like a refundHowever, after giving him the error code
I purchased my computer and all my software with DellI purchased an Inspiron 7000, 17" Laptop, with premium support, accidental Damage, max warranty, Microsoft Office Suit, and Adobe Photoshop with Elements The first "version" of my computer was working 100% perfect with no problemsIt got accidentally knocked off the table and the prong inside the computer got bentThe power cord couldn't properly charge the computer anymoreI called Dell to have them fix ONLY the power cord and prong, nothing else was wrong with my computerI got a phone call from Dell about a week after I turned my computer inThey said the repair is taking longer than the expectedI asked why, they said because they are waiting to located at another facility a part for my harddrive I was shocked when they said anything about my harddrive nothing was wrong with it and I did not turn my computer in to have the harddrive fixedThey brushed it off never gave me any reason why they were even touching m
I was billed twice on Jan for for items I did not purchase the Dell phone center asks for an order number, which I dont have then I was transferred to the credit card department which says it is closed whenever I call
Dell order number [redacted] tracking#: [redacted] All four shipments were returned to shipper because FedEx doesn't have the correct address All packages were delivered to Dell warehouse on 12/10/ I placed my order with the completed address, but Dell's system deleted the first line of my address I contacted Dell several times to ask them to update my shipping address to FedEx, but the address was not updated and FedEx send them back to Dell after hold for days I have a Service Request Number [redacted] , but no one contacts me I've waited for two weeks about this order and contacted Dell at least timesEvery time they ask me to wait Just a very simple problemPlease reship the replacements to me with the completed address as soon as possible
I bought an Alienware-system from DellThe highest end computer system they makeI also paid for in home premium tech supportMeaning if they cannot fix it over the internet by connecting to my computer directly they will send someone to my home to fix the system or replace any broken partsThis warranty I bought is once again the most expensive they sell and is good through About weeks ago my system crashed due to either a windows or alienware updateThey both updated same day and they did not take effect until the system was restartedWhen it did restart I lost controlThe mouse and keyboard would not talk to the computerA DELL tech had me turn it off and on till a recovery program startedI got control but lost half my dataI was encouraged by the dell tech to get an SSD hard driveHe also had me by a USB thumb drive to help transfer my data to the ssd driveI did as they asked and DELL transferred my data to the new ssd hard drivedays later an update cau
I had a Dell computer for only four months that was under warranty. My computer crashed after two week's worth of randomly shutting down on its own. I called technical support and spoke to representatives who lied to me and told me that it was not Dell's fault. After spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warranty. Again, Dell did everything possible at first to not honor their warranty initially. The computer now has the same issues and Dell refuses to honor their warranty claiming it is not their fault. Their defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..). I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
Bought a warranty from Dell for a laptop purchased. Dell did warranty work on my computer and allowed me to purchase a warranty extension for specified laptop. Dell places hold on my account and claims that my account is under suspicion of fraud for not sending a seperate laptop back that I never owned. They refuse to honor the warranty that I purchased to fix their defective product. So now I am stuck with a broken laptop worth over 2000 dollars and a warranty of an extra 500 dollars that they refuse to honor with no proof for placing the hold onto my account
I bought my Dell Inspiron laptop in April of Since then I have had a number of issues with the touchpad, the wifi and with the operating system The computer has been repaired by Dell different times without any results Prior to the 4th repair I was told if they cannot fix it they will replace it After the 4th unsuccessful repair they are refusing to replace the laptop
All summer I have been dealing with problems with my Dell computer. I keep getting error messages, technical issues, fizzing, and problems getting my computer to start up. Due to me being under warranty Dell suggested that I erase everything off of my computer. I had to go to Office depot and pay money out of my pocket for them to take all of my files off of my computer and put them on a USB drive. Once I did that I had to call Dell back to get them to restore my computer back to the original settings. They asked me if I had a cd and I told them years ago they sent cd's with your new computer for situations like this. In giving cd's with the computers it helped if you needed to reinstall programs back onto your computer that were lost for some reason or another. They would give you a windows cd, and cd's with all of your programs on it. I told them I did not have a cd, so they suggest that I purchase a cd form their software department. I told them I was not purchasing anythin
Ordered a computer on 7/2/2016, got an email that it was shipped on 7/9/2016, estimated delivery date 7/11/ Checked FedEx tracking number, as of today, 7/12/2016, still just showed label generated Contacted FedEx, they do not have the package Called Dell on 7/11/ Gave me a service number of [redacted] , said rep would be contacting me with an update No call or email Called today 7/12/ Said we would just have to wait I asked to speak with a supervisor and they refused, said a supervisor couldn't help me Told me to get on Dell.com, go to feedback and file a complaint The customer service with Dell is horrendous If I knew that I would have this much trouble, I would never have ordered from them I will never order a Dell again, and I am seriously considering cancelling this order I did receive the cover that I ordered for the computer, but it is useless if we don't have the computer
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped C
r: [redacted] Dell Purchase ID: [redacted] Order # [redacted]
I ordered laptops; total cost around I received confirmation that the order was shippedI received phone calls on 12/5/confirming the shipping addressToday, I find that FedEx did not deliver my packages because Dell put a hold on them through FedExI called Dell and after waiting on phone for an hour that FedEx was not able to deliver to the address; it was FedEx who was at faultCalled Dell back again; on hold for another hour; told that Dell put a hold on the packages because they thought it was a fraudulent address; however they already took the money for the computers out of my account and confirmed my address per phone After several hours on the phone with multiple people, I was told that I would have to wait 7-days maybe days before I would be refundedThese computers were Xmas gifts If it takes more than days I will be charged finance charges on my charge card on something I did not get and if its 15-days before I get my money back; THESE WERE XMAS GIFTS! I've always loved Dell computers but after this incident I will never buy from Dell again
I ordered Dell XPS (ssd, 4k screen, i7700hq processor, TX, etc...) last week 11/30/I found out Dell called it back from Fedex without being contacted by DellThe Dell verification team told me that my billing address did not match the shipping address which is why they called it back and then told me if both addresses had matched there would still be a red flag but they cannot tell me why This makes no sense Dell has already received my payment and I confirmed my shipment and billing address at the time of paymentAlso they did not send me a proper invoice with the specs I ordered (at the discounted price)The verification teams says they cannot explain to me why there is a red flag and why they need more personal information Who may talk to about this? Thank You
I bought a Dell XPS on 12/18/The Dell Service Tag is [redacted] I have had problems ever sinceMy first issue I had was that the computer diedThe motherboard went outI called Dell to be shuffled off to inexperienced technicians that could not fix the problem after trying everythingEvery driver, bios, etc is up to dateAfter dealing with Dell's incompetent customer service and after spending days of my life waiting and hours on the phone I finally got the motherboard replaced through a warranty claimThe motherboard was replaced on 9/26/I have documented proof of all of thisThe laptop is now "out of warranty" even though the "repaired" laptop is now having unacceptable problems again from the motherboard "repair." This is unethical, wrong, and needs to be addressedDell has demonstrated that they cannot replace my laptop to working condition - a description of their warrantyI am demanding that Dell fully replace my device to another unit of the same make
8/I placed an order; customer # [redacted] I included a hardware warranty, which they state they would repair or replace; service tag [redacted] I started having problems within a few months but just tried to keep using it I work as a teacher and then do graduate studies at night I finally do call and spend a few days and several hours with tech support They decide I need to ship it back to them for repairs Service # [redacted] Within weeks, it is again slow and barely functioning and now the camera doesn't work Once again, I call spend days and hours talking to tech support and they decide that I need to send it backService # [redacted] I got the laptop back 6/and just today, not even two whole weeksand I got a blue screen and it is back to being sluggish I requested them to repace the unit via dellcares on twitter and they told me "that isn't happening" This machine is a lemon and I need to get a replacement unit before my extended warranty runs out
Hi, Good afternoon. I am sending this email purely because I don't know what to do. I purchased a dell laptop directly from the dell website a little less than a year ago. When all was said and done it cost me about $800. I know that might not seem like a lot of money, but it is for me- and there are other laptops that are less expensive but have much better quality than what I received. I'm a student preparing to begin college and was looking for a laptop to do basic things on: type up documents in word, save files, send emails etc. I had done some research and the laptop I purchased appeared to be a good fit: the dell Inspiron 7352. Unfortunately, the past past 11 months, I've only had the opportunity to use it maybe two or dozen times. This is due to its extreme slowness and lack of consistency as to whether or not when I open the computer it will decide to work or not work. Because I can't wait for the computer to work or not work I generally go beg my sister to lend me hers: wh
Order No: [redacted] Order date was mentioned the very next day due to which lost the rebateSpoke to customer service and they agreed to accept the returned itemBut unfortunately the refund has been pending and there is no positive response for the amount that needs to be refunded
I purchased a Dell Venue the end of November and I have returned it to Dell times during Each time Dell sent the tablet back to me, it did not work correctly for more than a three months at a time Currently, the tablet does not work correctly Dell refuses to take the tablet back for repair because the warranty has run out Dell offered to fix the tablet if I pay for it I find this unacceptable because I shouldn't have to return a product times and still have it not work At this point, I would never consider purchasing another Dell product and I will tell everyone I know about this problem
We helped our father purchase a dell desktop computer. We ordered it on Thanksgiving 2017. We did not receive it for a couple weeks. We tried several hours to get it installed. We went an bought an hdmi cable to try that. We bought a new monitor and tried that. Nothing worked. We called tech support. They walked us through trouble shooting for a whole evening. They determined it was defective. They offered to send us a new computer and that we are to wait until the new one arrives (in which this new package will have a return label for the defective one, we did not receive a label). We received the email 12/22/17 that they are processing this request. This email is noted as saying that this will take place in 12-15 business days (excluding holidays) for the new computer replacement. We waited. On 1/17/18, we emailed to check on the status of this order. We were told that we would receive it 1/20/18. Please note that they know when things are being delivered because they sent the track
I had an issue with my brand new laptop where I had to send it in for repairsWhen I got it back from the repair it was in worse condition than when I sent it back to dellFirst it took THREE weeks for them to send me a repair box, I had to call every few days to see what was going onWhen I called each time I was told the repair was canceled by a Dell Tech for NO REASONWhen I found that the repair was not done properly I contacted dell to initiate a return, There is no way I can use the computer they sent me because it Blue screens every few minutesI have called repeatedly to get the return processed and a box or shipping label sent to meHowever when I call I get put on hold for HOURS with no resolutionI feel that I'm being scammed I got this laptop on credit with dell and that department keeps calling to harass me for not paying for this broke [redacted] laptopPlease help me get this laptop back to them so I can get my money back! This is by far the WORST customer service