On Feb 08, 2017, I ordered two laptopsProducts were shipped out, but later were called back without delivery to meI have contacted Dell.com for several times for refundEach time, I had to wait for a long time before connecting to any departmentHowever, it's been almost two months, no refund was sent back to me for these two called back computers
I live in [redacted] Dell does not deliver to [redacted] I ordered an adapter Order No [redacted] , May 17, I had to get someone to bring it to me in [redacted] It took more than the day return policy to get the item with a traveller to [redacted] Once I received the item, I was not able to plug it into the computer.Everything was correct ( item no's etc), except the product did not fit It took me a while to get it back to the StatesI tried to call from [redacted] to get Customer Service but the wait was too long and expensive I came in for a short stay and stood on the phone for over hours trying to speak to a Supervisor to explain my dilemma I could not be without a computer since May, so I was forced to buy the item in [redacted] for times the price I would like the company just to refund the itemI never managed to get a Supervisor on the phoneThe phone went dead times in my effort to hold on for a supervisorI felt they were deliberately evading my issueI started ea
I recently purchased a Dell Inspirion computer online to the cost of around $I had information about a student offer advertising "Buy Dell PCs ($or more) and get a $Dell Promo Gift Card"I am currently a student at the [redacted] Following the advertisement's instructions, I visited [redacted] and entered the new computer's service codeThe information was rejected as "not recognized." The deadline for entering my information to redeem the gift card is just days away
I purchased a dell laptop, service tag- [redacted] , EXPRESS SERVICE CODE- [redacted] The key board stopped working so I went on the website to file a complaint to get it fixed, since it is under warrantyIt did a diagnostic over the website, determined it was a defective keyboard and it needed to be replaced I got an email, with the incident number: [redacted] I was not sure what was going to transpire, for it said on the site, the part would be shipped to meI am not a computer repair person, so I called this morning to find out exactly what will transpireAfter being transferred numerous times, the last representative [redacted] badge number: [redacted] , tells me that before they can send me a box to sent in the laptop for repairs, he has to gain access to the laptop to try to fix it by downloading firmware onto itSo he does and it makes the laptop go black, now I have a laptop that is black and key board is till not workingI was on the phone for almost three hours, speaking with a pe
I just bought an Inspiron Laptop on August 24th It is so slow and unresponsiveTakes very long to start up Freezes up in the middle of my assignment I have paid it in full I just want to get my money back It is so frustrating Called them they tried to fix the problemStill having problems It is still under manufacturer warranty Please help me
I bought an Alienware Rthat is manufactured by Dell on Sept2, last week the SATA hard drive in my laptop, where all -of my school files and personal files are stored, would not show up as a usable drive in windowsThe diagnostics showed the drive but BIOS and Windows could not see it which made it unusableI contacted Dell support and the person I spoke to had me troubleshoot for hoursUltimately reflashing the BIOS resolved the issue but being that I understand computers that is like firing a nuke for a bug problemI asked the agent to send someone out as I spent top dollar on this laptop because it is a necessity for me to complete my school workHe declined but stated he would email me and if I had any issues I could call him directly and he would send someone out The issue returned a week and a day later, I called support and the first person refused to send someone out and the supervisor hung up on me before I could even talk to anyoneI then proceeded to ref
I purchased an Alienware Computer from Dell in May - It has some type of hardware issue (it will freeze for minutes at a time) I called Dell Support to perform a remote diagnostic & schedule a technician to come to my house to solve the issueAfter spending an hour and twenty minutes on the phone with them I was told that their remote diagnostic did not find an issue so they would be unable to send a technician to help me This was a $2,computer and I paid an extra $for premium support which clearly states on their website , that if they are unable to resolve the issue remotely that they will send out a tech [redacted] "Expert help is yoursAny hourAny day Count on real-fast, real-time, real-person support 24xWith Dell Premium Support, our experts will actually contact you if they detect an issueSupportAssist [redacted] technology allows our dedicated team of experts to resolve issues qui
Cr: [redacted] Invoice Number: [redacted] My computer malfunctioned and after troubleshooting with technical support, it was determined that the unit needed to be sent to Dell for repairsUpon inspection, technicians alleged that "metal objects were found between the motherboard and keyboard causing damage outside warranty coverage." However, when I asked for further detail or return of said "metal objects" in order to avoid this alleged damage in the future, Dell was unable or unwilling to provide eitherDell claimed that in order to repair the unit, I would be required to pay $247.95, which I paid Since there is no proof or evidence describing said "metal objects" or even that they existed, I am filing this complaint in dispute of the charges and respectfully but assertively request a refund
I have a Dell 2-in-Inspiron (model I7353) laptop that I bought in February, In January, 2017, I began experiencing display screen problemsWhen I called Dell technical support line they concluded that the problem was caused by a bios update that Dell pushed weeks earlierThe problem was resolved by technical support but it took quite some timeIn July/August of 2017, I began experiencing keyboard problemsAgain, I called Dell support and discovered the problem was caused by a driver update that Dell had pushed earlier I was on the phone with the technician for nearly minutes while he looked up records, talked me through a minute diagnostic, assured me Dell could resolve the problem and talked to a “higher authority” (at least minutes of the call)The phone was dead most of the time I waited for him to do somethingFinally, he informed me that I would have to wait for a call back from the “higher authority” but implied the issue would be resolvedThe laptop is no longer under warranty but, as the problem was caused by the Dell update, I assumed Dell would fix it gratisI then received the call back from the “higher authority”, her name is Harpreet (ID [redacted] ), who insisted that I pay $+ tax to extend the warranty for a year before they would make the repairI explained my position and, of course, refused to payIn summary, I have had two issues with this laptop in months, both caused by updates that Dell pushedThe first was resolved as the laptop was under warrantyThe second was notIf Dell updates cause problems my contention is that Dell should make the repairs gratisOtherwise, Dell’s demand for money is just another form of extortion
Called Dell to request a restore disk for a specific computer Dell convinced me that instead of paying the $for just the disks that if I paid $, They would work with me over the phone to get the computer up and fully restored with all functions including helping with software and driver reloads etc I purchased the full $service package which included the restore discs we agreed to talk on Wed, March 16th I requested a 7:PM EST call and was told that they could do 6: I agreed I left work on 3/to ensure I was home by and Dell did not call until 7: Dell did help me start the restore process and told me that someone would call the next night at to walk me through the next steps Again the call came at 7: I was no longer at home and we rescheduled for Fri March between 3-4PM EST At 410, I called Dell and told them that I had to leave by 4:and wanted to reschedule the call to the next day @ (SAT) They agreed Dell called and left a me
DELL has the absolute worst customer service ever ! which is why I dreaded even calling and attempting to get help from the people who created the piece of [redacted] laptop ! I went into best buy a year ago and told them what I needed this computer for ! they sold it to me .. a $800 computer that I purchased to play SIMS only ! the 1st few months it was flawless ! after one DELL update that I put off because I know what updates do to products ! so after I went to sleep and woke up I found out my laptop forced the update. all of a sudden ! my computer has "NO VIDEO CARD" when I literally was playing sims without a problem .. and purchased it because it had a VIDEO CARD ! I took the computer back to BestBuy the person who sold it to me couldn't push me off on geek squad because of how many times I have went directly to him for an issue with things he's sold from there !! he fixed it ! my computer worked okay after that no major problems... a month goes by and it wants another "UP
I consulted with Dell Purchasing to find the right computer for my daughter I explained her needs and they constructed a in laptop for her The first computer that we received had no wifi adapter After a couple of hours of diagnosis on the phone with Dell Technical Support and a visit by a field technician, they concluded they needed to replace the machine We had the second computer for approximately months when the keyboard malfunctioned Its was repaired by a field tech after, again, a couple of hours on the phone with technical support Then, a Microsoft OS update was to occur We then learned that the computer does not have sufficient storage to perform a routine operating system update Who sells a product that cannot be updated? To resolve the problem, technical support suggested getting an SD card, but that did not work Then technical support suggested buying a new hard drive They sent it to the wrong address I arranged to get another hard drive and tried
I Bought a Dell Inspirion series laptop on Amazon around January 12, For a long while, months, I heard clicking near the left hinge whenever I opened the lid of the laptop, but never noticed an issue so I let it beJust today part of the laptop came undone when I opened the lidI have taken extraordinary care with this laptop and made sure it has either covered when not in use or placed on a flat surface when in useThe laptop has never been dropped, nor has there been any other damages to the laptop the reason this happened was due to everyday use, and a flaw with the internal design of the laptop I called Dell customer service, and when I was told I would need to pay dollars for a simple repair, that wasn't even my fault, but the fault of the design, I requested a supervisor, and explained I shouldn't have to pay for damages that come from everyday use such as opening the lidThe supervisor said there was nothing that could be done due to my l
I placed an order for a Samsung TV on 10/30/At the time of placing the order, I used two gift cards worth of $(25+105)The order was successfully placed, and my gift cards were charged and had zero balance, and my credit card was charged as well as a temporary holdI received a confirmation email showing the chargesSince then I hadn't received any further notification until I emailed to inquire the order statusI was told in the reply that my order was canceled due to some reasonI called and a representative named [redacted] told me that there was some authorization problem with my credit cardI certainly know that there is no problem with my credit card, which is used dailyI expressed my anger and asked about the refund of the gift cards [redacted] suggested me to place a new order since the TV's price declined furtherI agreed with him, but told him that my gift cards have zero balance now even if my order was canceledHe checked a while and then told me that I
Back in November of we placed an order with Dell.com We ordered computersThen Dell.com called us back and cancelled the order, no reason given On December 5, we ordered againEnd of December we received computers We NEED to return computers, we have almost 5,dollars of computers we don't need I have been attempting to get call tags since JanuaryDates below I was never able to contact any person but [redacted] (###-###-####) in Service, the only phone numbers I have ever been able to find The tracking number given from Dell.com #3###-###-####9997# Incident # # I have sent fully descriptive e-mails to [redacted] as well as all of his upper management teamI have kept the entire log of emails Dates that [redacted] at Dell said they would send the call tags: January 27, January 31, February 9, February 13, February 22, March 14, Please help me I am grateful for your help [redacted]
BEWARE, if you make a return, follow up and make sure you get you money backThey will not refund your money easilyI bought a laptop almost two months agoIt was having problems from the start so I decided to return it and then just repurchase anotherI am just leery about buying a brand new computer and it starts out with problemsI have had that happen in the past, gotten it repaired, but it was just never "right"Anyways, like I said, two months ago, and I am STILL trying to get my money backI call once or twice a week and they say "I am escalating the issue it will be 3-days and you should see your refund"? This has happened repeatedly nowI have talked to my bank and they said that I should file a fraud claim immediatelyJust to give them the benefit, I called and talked to a supervisorThis phone call between the customer service rep and then being on hold for the supervisor was literally HOURS! The supervisor said that my money would be definitely refunded on the 25thOK, well it is the 26th, guess what, yep, NO MONEYI call again, and yep you guessed it again - they escalated it, 3-days??? I am guessing that my only other option is to go file a fraud claimI would like to say that I used to love DellI have bought several custom machines directly from their website, and they were awesomeOn the other hand I have never had a customer service experience like this in my lifeI am not sure what has happened to this company, but it is NOT what it used to be sadly, I think that I will find a company that can deliver better than this
I purchased a computer through Dell.com in my nameI used my husband's credit card to pay for the computerI received an email confirmation after the purchase from Dell and everything was correct When I received the shipment confirmation from Dell I noticed that the salutation on the email was not me and instead was addressed to " [redacted] " I contacted Dell through their website informing them of their error and requested they correct it They never replied I contacted them via online chat and the operator told me it was an "issue with the system" and cited "system updates or online issues" as the problem I was told to call the helpdesk and they would resolve I did just that and after a very lengthy call they told me they were unable to fix it and if I wanted to I could return the computer and they would issue another I explained that I needed the computer that weekend and that was the reason I had ordered it when I did They assured me the ownership issue could be fixe
I purchased a computer on 1-19-for $779.84, on 2-12-Dell charge my Capital One card and I received a computer that I did not orderWhen I called they informed me that the computer I ordered was no longer available and they sent me a better oneI didn't not want the computer they sent so I returned the computer and Dell received it on 2-19-I had been told that they would refund me with in 10-business days upon receiving the computerI have yet to receive my refund and it has been 60+ daysI have called many with no resolve in the refund back to the capital one card
On 2/5/I ordered a laptop computer and some associated peripherals from Alienware, a division of Dell Computers, Inc I recieved the hardware in short order approx week later After receiving the items I decided it was not going to work for me so I contacted Dell to return the items On 2/17/Dell received the return of of the peripherals On 2/24/Dell received the return of the laptop itself at their receiving facility I have UPS proof of returns to Dell The total cost of all items was $5, The returns were well inside their return widow for full refund To date I have received refund of $2, That leaves $that dell owes me after months of calling them several times on this matter The last call was days ago and I was assured I would have the rest of my refund by 4/19/ I HAVE NOT received any refund
I bought a computer from dell on July and received it July ON August I sent my laptop in to be repaired for a cooling fan issueI received it back August and the problem was fixed and the laptop was damaged from them repairing iti then called dell and had a hour phone call with themwas transferred to many departmentsi wanted to get my money backThe return policy expired while the laptop was being repaired so I could not have returnedThey said that all they can do is fix itthey refused to give me my money back because it is outside the retuen policyThey said the return policy expired during the the time they were fixing it
On Feb 08, 2017, I ordered two laptopsProducts were shipped out, but later were called back without delivery to meI have contacted Dell.com for several times for refundEach time, I had to wait for a long time before connecting to any departmentHowever, it's been almost two months, no refund was sent back to me for these two called back computers
I live in [redacted] Dell does not deliver to [redacted] I ordered an adapter Order No [redacted] , May 17, I had to get someone to bring it to me in [redacted] It took more than the day return policy to get the item with a traveller to [redacted] Once I received the item, I was not able to plug it into the computer.Everything was correct ( item no's etc), except the product did not fit It took me a while to get it back to the StatesI tried to call from [redacted] to get Customer Service but the wait was too long and expensive I came in for a short stay and stood on the phone for over hours trying to speak to a Supervisor to explain my dilemma I could not be without a computer since May, so I was forced to buy the item in [redacted] for times the price I would like the company just to refund the itemI never managed to get a Supervisor on the phoneThe phone went dead times in my effort to hold on for a supervisorI felt they were deliberately evading my issueI started ea
I recently purchased a Dell Inspirion computer online to the cost of around $I had information about a student offer advertising "Buy Dell PCs ($or more) and get a $Dell Promo Gift Card"I am currently a student at the [redacted] Following the advertisement's instructions, I visited [redacted] and entered the new computer's service codeThe information was rejected as "not recognized." The deadline for entering my information to redeem the gift card is just days away
I purchased a dell laptop, service tag- [redacted] , EXPRESS SERVICE CODE- [redacted] The key board stopped working so I went on the website to file a complaint to get it fixed, since it is under warrantyIt did a diagnostic over the website, determined it was a defective keyboard and it needed to be replaced I got an email, with the incident number: [redacted] I was not sure what was going to transpire, for it said on the site, the part would be shipped to meI am not a computer repair person, so I called this morning to find out exactly what will transpireAfter being transferred numerous times, the last representative [redacted] badge number: [redacted] , tells me that before they can send me a box to sent in the laptop for repairs, he has to gain access to the laptop to try to fix it by downloading firmware onto itSo he does and it makes the laptop go black, now I have a laptop that is black and key board is till not workingI was on the phone for almost three hours, speaking with a pe
I just bought an Inspiron Laptop on August 24th It is so slow and unresponsiveTakes very long to start up Freezes up in the middle of my assignment I have paid it in full I just want to get my money back It is so frustrating Called them they tried to fix the problemStill having problems It is still under manufacturer warranty Please help me
I bought an Alienware Rthat is manufactured by Dell on Sept2, last week the SATA hard drive in my laptop, where all -of my school files and personal files are stored, would not show up as a usable drive in windowsThe diagnostics showed the drive but BIOS and Windows could not see it which made it unusableI contacted Dell support and the person I spoke to had me troubleshoot for hoursUltimately reflashing the BIOS resolved the issue but being that I understand computers that is like firing a nuke for a bug problemI asked the agent to send someone out as I spent top dollar on this laptop because it is a necessity for me to complete my school workHe declined but stated he would email me and if I had any issues I could call him directly and he would send someone out The issue returned a week and a day later, I called support and the first person refused to send someone out and the supervisor hung up on me before I could even talk to anyoneI then proceeded to ref
I purchased an Alienware Computer from Dell in May - It has some type of hardware issue (it will freeze for minutes at a time) I called Dell Support to perform a remote diagnostic & schedule a technician to come to my house to solve the issueAfter spending an hour and twenty minutes on the phone with them I was told that their remote diagnostic did not find an issue so they would be unable to send a technician to help me This was a $2,computer and I paid an extra $for premium support which clearly states on their website , that if they are unable to resolve the issue remotely that they will send out a tech [redacted] "Expert help is yoursAny hourAny day Count on real-fast, real-time, real-person support 24xWith Dell Premium Support, our experts will actually contact you if they detect an issueSupportAssist [redacted] technology allows our dedicated team of experts to resolve issues qui
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r: [redacted] Invoice Number: [redacted] My computer malfunctioned and after troubleshooting with technical support, it was determined that the unit needed to be sent to Dell for repairsUpon inspection, technicians alleged that "metal objects were found between the motherboard and keyboard causing damage outside warranty coverage." However, when I asked for further detail or return of said "metal objects" in order to avoid this alleged damage in the future, Dell was unable or unwilling to provide eitherDell claimed that in order to repair the unit, I would be required to pay $247.95, which I paid Since there is no proof or evidence describing said "metal objects" or even that they existed, I am filing this complaint in dispute of the charges and respectfully but assertively request a refund
I have a Dell 2-in-Inspiron (model I7353) laptop that I bought in February, In January, 2017, I began experiencing display screen problemsWhen I called Dell technical support line they concluded that the problem was caused by a bios update that Dell pushed weeks earlierThe problem was resolved by technical support but it took quite some timeIn July/August of 2017, I began experiencing keyboard problemsAgain, I called Dell support and discovered the problem was caused by a driver update that Dell had pushed earlier I was on the phone with the technician for nearly minutes while he looked up records, talked me through a minute diagnostic, assured me Dell could resolve the problem and talked to a “higher authority” (at least minutes of the call)The phone was dead most of the time I waited for him to do somethingFinally, he informed me that I would have to wait for a call back from the “higher authority” but implied the issue would be resolvedThe laptop is no longer under warranty but, as the problem was caused by the Dell update, I assumed Dell would fix it gratisI then received the call back from the “higher authority”, her name is Harpreet (ID [redacted] ), who insisted that I pay $+ tax to extend the warranty for a year before they would make the repairI explained my position and, of course, refused to payIn summary, I have had two issues with this laptop in months, both caused by updates that Dell pushedThe first was resolved as the laptop was under warrantyThe second was notIf Dell updates cause problems my contention is that Dell should make the repairs gratisOtherwise, Dell’s demand for money is just another form of extortion
Called Dell to request a restore disk for a specific computer Dell convinced me that instead of paying the $for just the disks that if I paid $, They would work with me over the phone to get the computer up and fully restored with all functions including helping with software and driver reloads etc I purchased the full $service package which included the restore discs we agreed to talk on Wed, March 16th I requested a 7:PM EST call and was told that they could do 6: I agreed I left work on 3/to ensure I was home by and Dell did not call until 7: Dell did help me start the restore process and told me that someone would call the next night at to walk me through the next steps Again the call came at 7: I was no longer at home and we rescheduled for Fri March between 3-4PM EST At 410, I called Dell and told them that I had to leave by 4:and wanted to reschedule the call to the next day @ (SAT) They agreed Dell called and left a me
DELL has the absolute worst customer service ever ! which is why I dreaded even calling and attempting to get help from the people who created the piece of [redacted] laptop ! I went into best buy a year ago and told them what I needed this computer for ! they sold it to me .. a $800 computer that I purchased to play SIMS only ! the 1st few months it was flawless ! after one DELL update that I put off because I know what updates do to products ! so after I went to sleep and woke up I found out my laptop forced the update. all of a sudden ! my computer has "NO VIDEO CARD" when I literally was playing sims without a problem .. and purchased it because it had a VIDEO CARD ! I took the computer back to BestBuy the person who sold it to me couldn't push me off on geek squad because of how many times I have went directly to him for an issue with things he's sold from there !! he fixed it ! my computer worked okay after that no major problems... a month goes by and it wants another "UP
I consulted with Dell Purchasing to find the right computer for my daughter I explained her needs and they constructed a in laptop for her The first computer that we received had no wifi adapter After a couple of hours of diagnosis on the phone with Dell Technical Support and a visit by a field technician, they concluded they needed to replace the machine We had the second computer for approximately months when the keyboard malfunctioned Its was repaired by a field tech after, again, a couple of hours on the phone with technical support Then, a Microsoft OS update was to occur We then learned that the computer does not have sufficient storage to perform a routine operating system update Who sells a product that cannot be updated? To resolve the problem, technical support suggested getting an SD card, but that did not work Then technical support suggested buying a new hard drive They sent it to the wrong address I arranged to get another hard drive and tried
I Bought a Dell Inspirion series laptop on Amazon around January 12, For a long while, months, I heard clicking near the left hinge whenever I opened the lid of the laptop, but never noticed an issue so I let it beJust today part of the laptop came undone when I opened the lidI have taken extraordinary care with this laptop and made sure it has either covered when not in use or placed on a flat surface when in useThe laptop has never been dropped, nor has there been any other damages to the laptop the reason this happened was due to everyday use, and a flaw with the internal design of the laptop I called Dell customer service, and when I was told I would need to pay dollars for a simple repair, that wasn't even my fault, but the fault of the design, I requested a supervisor, and explained I shouldn't have to pay for damages that come from everyday use such as opening the lidThe supervisor said there was nothing that could be done due to my l
I placed an order for a Samsung TV on 10/30/At the time of placing the order, I used two gift cards worth of $(25+105)The order was successfully placed, and my gift cards were charged and had zero balance, and my credit card was charged as well as a temporary holdI received a confirmation email showing the chargesSince then I hadn't received any further notification until I emailed to inquire the order statusI was told in the reply that my order was canceled due to some reasonI called and a representative named [redacted] told me that there was some authorization problem with my credit cardI certainly know that there is no problem with my credit card, which is used dailyI expressed my anger and asked about the refund of the gift cards [redacted] suggested me to place a new order since the TV's price declined furtherI agreed with him, but told him that my gift cards have zero balance now even if my order was canceledHe checked a while and then told me that I
Back in November of we placed an order with Dell.com We ordered computersThen Dell.com called us back and cancelled the order, no reason given On December 5, we ordered againEnd of December we received computers We NEED to return computers, we have almost 5,dollars of computers we don't need I have been attempting to get call tags since JanuaryDates below I was never able to contact any person but [redacted] (###-###-####) in Service, the only phone numbers I have ever been able to find The tracking number given from Dell.com #3###-###-####9997# Incident # # I have sent fully descriptive e-mails to [redacted] as well as all of his upper management teamI have kept the entire log of emails Dates that [redacted] at Dell said they would send the call tags: January 27, January 31, February 9, February 13, February 22, March 14, Please help me I am grateful for your help [redacted]
BEWARE, if you make a return, follow up and make sure you get you money backThey will not refund your money easilyI bought a laptop almost two months agoIt was having problems from the start so I decided to return it and then just repurchase anotherI am just leery about buying a brand new computer and it starts out with problemsI have had that happen in the past, gotten it repaired, but it was just never "right"Anyways, like I said, two months ago, and I am STILL trying to get my money backI call once or twice a week and they say "I am escalating the issue it will be 3-days and you should see your refund"? This has happened repeatedly nowI have talked to my bank and they said that I should file a fraud claim immediatelyJust to give them the benefit, I called and talked to a supervisorThis phone call between the customer service rep and then being on hold for the supervisor was literally HOURS! The supervisor said that my money would be definitely refunded on the 25thOK, well it is the 26th, guess what, yep, NO MONEYI call again, and yep you guessed it again - they escalated it, 3-days??? I am guessing that my only other option is to go file a fraud claimI would like to say that I used to love DellI have bought several custom machines directly from their website, and they were awesomeOn the other hand I have never had a customer service experience like this in my lifeI am not sure what has happened to this company, but it is NOT what it used to be sadly, I think that I will find a company that can deliver better than this
I purchased a computer through Dell.com in my nameI used my husband's credit card to pay for the computerI received an email confirmation after the purchase from Dell and everything was correct When I received the shipment confirmation from Dell I noticed that the salutation on the email was not me and instead was addressed to " [redacted] " I contacted Dell through their website informing them of their error and requested they correct it They never replied I contacted them via online chat and the operator told me it was an "issue with the system" and cited "system updates or online issues" as the problem I was told to call the helpdesk and they would resolve I did just that and after a very lengthy call they told me they were unable to fix it and if I wanted to I could return the computer and they would issue another I explained that I needed the computer that weekend and that was the reason I had ordered it when I did They assured me the ownership issue could be fixe
I purchased a computer on 1-19-for $779.84, on 2-12-Dell charge my Capital One card and I received a computer that I did not orderWhen I called they informed me that the computer I ordered was no longer available and they sent me a better oneI didn't not want the computer they sent so I returned the computer and Dell received it on 2-19-I had been told that they would refund me with in 10-business days upon receiving the computerI have yet to receive my refund and it has been 60+ daysI have called many with no resolve in the refund back to the capital one card
On 2/5/I ordered a laptop computer and some associated peripherals from Alienware, a division of Dell Computers, Inc I recieved the hardware in short order approx week later After receiving the items I decided it was not going to work for me so I contacted Dell to return the items On 2/17/Dell received the return of of the peripherals On 2/24/Dell received the return of the laptop itself at their receiving facility I have UPS proof of returns to Dell The total cost of all items was $5, The returns were well inside their return widow for full refund To date I have received refund of $2, That leaves $that dell owes me after months of calling them several times on this matter The last call was days ago and I was assured I would have the rest of my refund by 4/19/ I HAVE NOT received any refund
I bought a computer from dell on July and received it July ON August I sent my laptop in to be repaired for a cooling fan issueI received it back August and the problem was fixed and the laptop was damaged from them repairing iti then called dell and had a hour phone call with themwas transferred to many departmentsi wanted to get my money backThe return policy expired while the laptop was being repaired so I could not have returnedThey said that all they can do is fix itthey refused to give me my money back because it is outside the retuen policyThey said the return policy expired during the the time they were fixing it