Ordered a computer on cyber monday and received confirmation for $Never got that computer so I called Dell and was told that they lost the ordered and that they could not honor that price to reorder it againBut if I order it at full price of $they could refund the difference of $after the order was processedWell they lied will not honor their deal to refund the $
I purchased a laptop from dell on 6/30/ Since that time I have had many issues with the machine I even sent it back to the factory and they replaced a memory card but I still had the same issues with the computer "freezing" for no reason I spent over hours on the phone with IT support Additionally, I was instructed to purchase a flash drive and have another computer nearby so they could fix the problem over the phone After another day wasted, the problem remained I was informed they would email or call me by today with instructions on sending the computer in for an exchange After receiving no reply, I contacted customer support and requested a refund They informed me it was too late to provide a refund I feel that they kept me running through hoops in an attempt to stall me and prevent me from obtaining a refund
The laptop I purchased less then a month ago has had technical issues since week one every service rep I have dealt with has done the same song and dance with this laptop what I mean is they do the same exact fixing attempts that the previous tech has attempted But the issues with this laptop persists
I purchased an extended warranty with the promise of receiving a thumb drive and follsoftware assistance within days Seven days later I had received nothing and my computer was still inoperable I called back and cancelled the purchase In response I received a profanity laced email, including the name of the supposed associateWhy would Dell let something like that leave their server? I saved it to mail to corporate HQ, however I'm not sure that I have the correct address
I received a Alienware Steam machine and the product didn't work as intended, and I was trying to exchange the product for the identical item, and they appear the same but one runs Windows and the other one runs Steam OS Disputed it with Citi, and won, but still seeking some type of resolution for the computer, because the Steam OS wasn't supported and they have no linkage with Valve, to try and release some type of update for the issues I was experiencing with things such as commands and boot up menus, that weren't working as intended So you're just was a year warranty on nothing basically
I returned an item to Dell on August 10,2018, and the Dell order number was [redacted] Dell sent UPS to my home and picked up the package and UPS gave me a receipt with tracking number [redacted] The item was recieved by Dell on August 14,I have been calling Dell customer support about my refund and that kept telling me to wait for it to processI called last Tuesday 9/4/and for the first time they tell me the box was emptyI gave UPS the Box with the computer and it show the weight of package on the tracking informationIf the item was not in the box when it got to Dell, that is between UPS and DellBut Dell is refusing to refund my money of $Can you please help me with this
In October I bought at [redacted] one Dell laptop Inspiron 13, series The laptop arrived to my house days after I realized that when I was playing a video and disconnected the charger from the laptop, the laptop started to make an interference like soundThe next month (and I had spent the three months that [redacted] gave me for complete warranty), the laptop not only had the sound problem, but also it began to stop video reproductions for a few seconds and then everything would go back to normal On the following month I called [redacted] 's customer service againThey initially tried to repair the lap top remotely, which did not workThey referred me to Dell technical service because they did not know how to help me I contacted Dell technical services who attempted as well to do a remote repair by online connection which was again unsuccessfulThey wanted to review the hardware so I send the laptop for the first timeIt came back with changed parts including the
Yesterday morning 11/22/I placed an order with Dell for an Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14, order # [redacted] for a total of $after discounts Late today on 11/23/I received an email stating that my order was cancelled at my request I made no such request I tried to contact Dell via phone but was on hold for a long timeI then tried to contact them via chat and they were not help (transcript attached) I finally got through and was told that DELL (not I) requested that my order be cancelled because the price listed on the website yesterday and still listed on the website now is wrong (screen shot attached) This is a complete bait and switch scam I went online, updated my profile with my new address, email, password and credit card and now they say sorry the deal we both agreed to was not real thus we are cancelling your order but thanks for all your personal information It seems like a way to collect customer data at zero cost The
I received a post card letting me know the expiration of my exteneded that I purchasedThe expiratrion of my extended warranty is 4/27/and I let them know what issues I was having with my computer which was the computer was charging and when it did finally get a little charge the computer ran very very slowThe issues that I am having are covered under the extended, but when I called to see if I needed to drop my computer off at a Dell location or mail the computer in they began to tell me a different storyI kept repeating to the associate the issues that were wrong with my computer and he kept implying that the warranty would cover it, but that my exteded warranty was expired because he did not see it in the computerI told him about the reminder postcard I received in the mail and he said that it didn't matter what the postcard said he still did not see an active warranty in the system The postcard clearly states "Just a reminder that the service contract and Limited Hard
Dear Revdex.com: I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: [redacted] Here's my Quote Number [redacted] The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of [redacted] and it's not even legal to have expiration on gift cards here I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I have an on going battle with DELL over a defective XPS Model Laptop, that started out with an annoying video driver crash, and thanks to DELL's crack team of technical experts has been transformed from an annoying video crash error to a brick, or a $paperweightDell replaced the AC Adapter twice, I lost track of how many software and BIOS updates were applied by DellThen the motherboard was replaced by Dell Technicians twice, after the first time, the video error returned and then a few days later, the laptop failed to power on, the only thing that worked was the power indicator light, which would illuminateSo Dell sent another crack technician to resolve the issue, and boy did they, now even the power light won't illuminate, the laptop is completely uselessSo Dell's escalation manager (India) tells me he will check the factory for a "refurbished" XPS 9530, to say the least I was not at all happy about a "refurbished" laptop, but I figure its better than the $
I had purchased a dell/Alienware unit from Best buy on I believe May 1st of I first contacted Dell/Alienware customer support on July 22nd regarding my new Alienware unit which was freezing upon start up They scheduled a call in which they remoted into my computer and ran some tests to see what the issue was The issue was sporadic and hard to pinpoint, however, they did some updating of software and said to contact them again if the issue remains The issue did still remain a few days later so I contacted support again This time they sent me a box to ship my unit to their facility in Houston so they could diagnose the unit hands on This was on on 8/they received my unit and on 8/it was returned back to me They said they reinstalled the Operating system because the operating system I previously had was "corrupted" a few days later I went to power on my computer and it said that there was no "bootable device" as int he operating system was magically lost and my c
Below is a summary of some of the emails sent from myselfI kept getting basically the same email from them Report for the director's office RE# [redacted] Incident # [redacted] I unfortunately began my journey with Dell on Feb when I ordered a Dell Laptop from [redacted] They advertised that there was no pesky hourglass to be waiting on( guess they forgot to mention the annoying circle)I blamed the circle waiting time on [redacted] (I have since apologized} On Aug 2012, I shut my laptop down for the night and it was working fine then it kicked back on to reboot and update and never worked again I called Technical Support on Aug and reported my problem and after trouble shooting with me I was told I would have to send it in for repairs and was told they would email me a labelI explained I was unable to print the label and was told I would be sent a label and the laptop would be picked up Monday or TuesdayI had to tie
I returned the product, and received confirmation from the merchant that they have received my package, and issued a partial refund for one of the items that I returnedI have tried contacting the company on occasions, and have not heard backI feel that the delay it to charge me for interest on the product because its on my dell account
I bought a 65inch Samsung 4k tv on [redacted] They sent me the wrong tvThe one they sent me is 55inch I contacted their customer service, even provided them a picture, and they refuse to do anything about it, after MAKING ME WAIT OVER A MONTH FOR AN ANSWER!! If the business rejects, it won’t stop hereNext would be small claims court
I wish I could leave starsI purchased a 17" Dell Inspiron laptop for nealry 1K in Sept Within months, an issue developed were the audio would cut out / fade out continually from the onboard speakers but worked with wired headphones or when connecting a bluetooh speakerHours and hours on the phone with Dell overseas support who clearly lacked the expertise to do any real troubleshootingContinually being transferred to the wrong department, told that I needed to provided a credit card number to troubleshoot my issueEscalated to several supposed Supervisors who worked within the same Philippines location who assured me that my issue will be resolved and ended up being transferred to the same tier rep that couldn't solve my issue to begin withAll they could / would do is run remote diagnostics and since my laptop passed their diagnostics tests, they refused to send me a back or provide me a replacementAnother interesting thing was being passively hung up onThat means they place you on hold for over minutes with dead air and simply wait for you to hang up and then close the ticket and mark it as resolved Finally, about a month before my hardware warranty expired, they released an audio driver update for their Realtek chipsetLike magic the issue resolved itself were as previous motherboard and audio driver updates did not resolveSo, their issue was a software glitch all along which is what I suspectedRegardless, it was their issue and they were unable to resolve and then refused to honor their warranty by providing me with a replacement laptop months after my warranty expired, the motherboard went bad as the battery would not hold a chargeI had the batter port tested at Best Buy by the Geek Squad so it was not an issue with the cableI reached out to Dell Customer Service one last time addressing all the issues I had the previous year in which Dell should have provide me a replacement but refusedIn the end, they said I was out of warranty and could not help meI doubt they would have helped me even if I was in warranty First and last Dell purchase I will ever make If you purchase a Dell after reading this review, you are asking for trouble
We ordered Adobe Acrobat Pro from Dell's website in the amount of $on May 18th, and have been unable to download it and install on the machine ever since I have spent over days in total at least a full hour period on the phone will Dell Each department or person I talk to keeps sending me to the next department or person The issue never gets resolved I have asked Dell to resend me a new password so that I can access this "digital locker" they have and they do that, however it still does not work and it says the application cannot be started and to contact the vendor - the vendor which is Dell At this point all we want is a full refund for this software we cannot use or even installI have asked for a full refund and they have denied it, because they say the software is in the "digital locker" and as I have said 100x over to them, I understand it is in the "digital locker" but it is not accessible I can see it and I try to download it but it does not work
I purchased a Vizio TV from Dell in September The order# is [redacted] I purchased the item in chat session [redacted] In the chat I asked about the warrantyThe sales agent stated "That is correct 1year manufacturer plus year Dell Warranty, total of years :)" The TV is now year months since purchasing, so the manufacturer warranty is over but the Dell warranty is activeThe TV has begun to have mechanical issues, for instance, the screen occasionally goes black for 1-secondsFor instance, the TV occasionally does not turn on when the power button is pressed, and has to be unplugged before it will work again
I ordered a Dell Precision MCTO back in Nov 27th 2016, for the past month I have gotten the run around about why the product has not shipped, I talked to someone today about it and they said it is now at the end of life for a part, I must cancel the order and buy a different oneWhen I order it again it is now $more for the same thingI have been buying from dell for a long time (1999) this is the first time I had to deal with this, and the people in customer service is as useful as the website, why have them?
I bought a XPS laptopI paid more than CAD The laptop stopped working within a monthThe customer representative placed a return & replacement order (order # [redacted] ) on Aug 2018, with estimated delivery day on Aug After a month, the laptop didn't even shipEverytime I contacted customer representatives, they provide wrong information I wanted to write a review for XPS at Dell website, and the link has been broken for at least daysI have a suspicion that it may be intentional
Ordered a computer on cyber monday and received confirmation for $Never got that computer so I called Dell and was told that they lost the ordered and that they could not honor that price to reorder it againBut if I order it at full price of $they could refund the difference of $after the order was processedWell they lied will not honor their deal to refund the $
I purchased a laptop from dell on 6/30/ Since that time I have had many issues with the machine I even sent it back to the factory and they replaced a memory card but I still had the same issues with the computer "freezing" for no reason I spent over hours on the phone with IT support Additionally, I was instructed to purchase a flash drive and have another computer nearby so they could fix the problem over the phone After another day wasted, the problem remained I was informed they would email or call me by today with instructions on sending the computer in for an exchange After receiving no reply, I contacted customer support and requested a refund They informed me it was too late to provide a refund I feel that they kept me running through hoops in an attempt to stall me and prevent me from obtaining a refund
The laptop I purchased less then a month ago has had technical issues since week one every service rep I have dealt with has done the same song and dance with this laptop what I mean is they do the same exact fixing attempts that the previous tech has attempted But the issues with this laptop persists
I purchased an extended warranty with the promise of receiving a thumb drive and follsoftware assistance within days Seven days later I had received nothing and my computer was still inoperable I called back and cancelled the purchase In response I received a profanity laced email, including the name of the supposed associateWhy would Dell let something like that leave their server? I saved it to mail to corporate HQ, however I'm not sure that I have the correct address
I received a Alienware Steam machine and the product didn't work as intended, and I was trying to exchange the product for the identical item, and they appear the same but one runs Windows and the other one runs Steam OS Disputed it with Citi, and won, but still seeking some type of resolution for the computer, because the Steam OS wasn't supported and they have no linkage with Valve, to try and release some type of update for the issues I was experiencing with things such as commands and boot up menus, that weren't working as intended So you're just was a year warranty on nothing basically
I returned an item to Dell on August 10,2018, and the Dell order number was [redacted] Dell sent UPS to my home and picked up the package and UPS gave me a receipt with tracking number [redacted] The item was recieved by Dell on August 14,I have been calling Dell customer support about my refund and that kept telling me to wait for it to processI called last Tuesday 9/4/and for the first time they tell me the box was emptyI gave UPS the Box with the computer and it show the weight of package on the tracking informationIf the item was not in the box when it got to Dell, that is between UPS and DellBut Dell is refusing to refund my money of $Can you please help me with this
In October I bought at [redacted] one Dell laptop Inspiron 13, series The laptop arrived to my house days after I realized that when I was playing a video and disconnected the charger from the laptop, the laptop started to make an interference like soundThe next month (and I had spent the three months that [redacted] gave me for complete warranty), the laptop not only had the sound problem, but also it began to stop video reproductions for a few seconds and then everything would go back to normal On the following month I called [redacted] 's customer service againThey initially tried to repair the lap top remotely, which did not workThey referred me to Dell technical service because they did not know how to help me I contacted Dell technical services who attempted as well to do a remote repair by online connection which was again unsuccessfulThey wanted to review the hardware so I send the laptop for the first timeIt came back with changed parts including the
Yesterday morning 11/22/I placed an order with Dell for an Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14, order # [redacted] for a total of $after discounts Late today on 11/23/I received an email stating that my order was cancelled at my request I made no such request I tried to contact Dell via phone but was on hold for a long timeI then tried to contact them via chat and they were not help (transcript attached) I finally got through and was told that DELL (not I) requested that my order be cancelled because the price listed on the website yesterday and still listed on the website now is wrong (screen shot attached) This is a complete bait and switch scam I went online, updated my profile with my new address, email, password and credit card and now they say sorry the deal we both agreed to was not real thus we are cancelling your order but thanks for all your personal information It seems like a way to collect customer data at zero cost The
I received a post card letting me know the expiration of my exteneded that I purchasedThe expiratrion of my extended warranty is 4/27/and I let them know what issues I was having with my computer which was the computer was charging and when it did finally get a little charge the computer ran very very slowThe issues that I am having are covered under the extended, but when I called to see if I needed to drop my computer off at a Dell location or mail the computer in they began to tell me a different storyI kept repeating to the associate the issues that were wrong with my computer and he kept implying that the warranty would cover it, but that my exteded warranty was expired because he did not see it in the computerI told him about the reminder postcard I received in the mail and he said that it didn't matter what the postcard said he still did not see an active warranty in the system The postcard clearly states "Just a reminder that the service contract and Limited Hard
Dear Revdex.com: I recently used Dell's traprogram to trade in a couple of my laptops so that I could upgrade to a newer PCThe trawas done using this website: [redacted] Here's my Quote Number [redacted] The website clearly states that I would get a "Dell Gift Card"No where on this site they mention a "Promotional Gift Card"When Dell received and processed the trade-in, they sent me a Promotional Gift Card for $with a 3-month expiration date! I live in the state of [redacted] and it's not even legal to have expiration on gift cards here I called Dell Gift Card number ###-###-#### to sort this outThey put me on a hold for over mins and basically told me that they won't honor the requestI also sent them an email, but that didn't help either I want Dell to honor the program and the conditions stated on their webpage and give me a REAL gift card with no expiration
I have an on going battle with DELL over a defective XPS Model Laptop, that started out with an annoying video driver crash, and thanks to DELL's crack team of technical experts has been transformed from an annoying video crash error to a brick, or a $paperweightDell replaced the AC Adapter twice, I lost track of how many software and BIOS updates were applied by DellThen the motherboard was replaced by Dell Technicians twice, after the first time, the video error returned and then a few days later, the laptop failed to power on, the only thing that worked was the power indicator light, which would illuminateSo Dell sent another crack technician to resolve the issue, and boy did they, now even the power light won't illuminate, the laptop is completely uselessSo Dell's escalation manager (India) tells me he will check the factory for a "refurbished" XPS 9530, to say the least I was not at all happy about a "refurbished" laptop, but I figure its better than the $
I had purchased a dell/Alienware unit from Best buy on I believe May 1st of I first contacted Dell/Alienware customer support on July 22nd regarding my new Alienware unit which was freezing upon start up They scheduled a call in which they remoted into my computer and ran some tests to see what the issue was The issue was sporadic and hard to pinpoint, however, they did some updating of software and said to contact them again if the issue remains The issue did still remain a few days later so I contacted support again This time they sent me a box to ship my unit to their facility in Houston so they could diagnose the unit hands on This was on on 8/they received my unit and on 8/it was returned back to me They said they reinstalled the Operating system because the operating system I previously had was "corrupted" a few days later I went to power on my computer and it said that there was no "bootable device" as int he operating system was magically lost and my c
Below is a summary of some of the emails sent from myselfI kept getting basically the same email from them Report for the director's office RE# [redacted] Incident # [redacted] I unfortunately began my journey with Dell on Feb when I ordered a Dell Laptop from [redacted] They advertised that there was no pesky hourglass to be waiting on( guess they forgot to mention the annoying circle)I blamed the circle waiting time on [redacted] (I have since apologized} On Aug 2012, I shut my laptop down for the night and it was working fine then it kicked back on to reboot and update and never worked again I called Technical Support on Aug and reported my problem and after trouble shooting with me I was told I would have to send it in for repairs and was told they would email me a labelI explained I was unable to print the label and was told I would be sent a label and the laptop would be picked up Monday or TuesdayI had to tie
I returned the product, and received confirmation from the merchant that they have received my package, and issued a partial refund for one of the items that I returnedI have tried contacting the company on occasions, and have not heard backI feel that the delay it to charge me for interest on the product because its on my dell account
I bought a 65inch Samsung 4k tv on [redacted] They sent me the wrong tvThe one they sent me is 55inch I contacted their customer service, even provided them a picture, and they refuse to do anything about it, after MAKING ME WAIT OVER A MONTH FOR AN ANSWER!! If the business rejects, it won’t stop hereNext would be small claims court
I wish I could leave starsI purchased a 17" Dell Inspiron laptop for nealry 1K in Sept Within months, an issue developed were the audio would cut out / fade out continually from the onboard speakers but worked with wired headphones or when connecting a bluetooh speakerHours and hours on the phone with Dell overseas support who clearly lacked the expertise to do any real troubleshootingContinually being transferred to the wrong department, told that I needed to provided a credit card number to troubleshoot my issueEscalated to several supposed Supervisors who worked within the same Philippines location who assured me that my issue will be resolved and ended up being transferred to the same tier rep that couldn't solve my issue to begin withAll they could / would do is run remote diagnostics and since my laptop passed their diagnostics tests, they refused to send me a back or provide me a replacementAnother interesting thing was being passively hung up onThat means they place you on hold for over minutes with dead air and simply wait for you to hang up and then close the ticket and mark it as resolved Finally, about a month before my hardware warranty expired, they released an audio driver update for their Realtek chipsetLike magic the issue resolved itself were as previous motherboard and audio driver updates did not resolveSo, their issue was a software glitch all along which is what I suspectedRegardless, it was their issue and they were unable to resolve and then refused to honor their warranty by providing me with a replacement laptop months after my warranty expired, the motherboard went bad as the battery would not hold a chargeI had the batter port tested at Best Buy by the Geek Squad so it was not an issue with the cableI reached out to Dell Customer Service one last time addressing all the issues I had the previous year in which Dell should have provide me a replacement but refusedIn the end, they said I was out of warranty and could not help meI doubt they would have helped me even if I was in warranty First and last Dell purchase I will ever make If you purchase a Dell after reading this review, you are asking for trouble
We ordered Adobe Acrobat Pro from Dell's website in the amount of $on May 18th, and have been unable to download it and install on the machine ever since I have spent over days in total at least a full hour period on the phone will Dell Each department or person I talk to keeps sending me to the next department or person The issue never gets resolved I have asked Dell to resend me a new password so that I can access this "digital locker" they have and they do that, however it still does not work and it says the application cannot be started and to contact the vendor - the vendor which is Dell At this point all we want is a full refund for this software we cannot use or even installI have asked for a full refund and they have denied it, because they say the software is in the "digital locker" and as I have said 100x over to them, I understand it is in the "digital locker" but it is not accessible I can see it and I try to download it but it does not work
I purchased a Vizio TV from Dell in September The order# is [redacted] I purchased the item in chat session [redacted] In the chat I asked about the warrantyThe sales agent stated "That is correct 1year manufacturer plus year Dell Warranty, total of years :)" The TV is now year months since purchasing, so the manufacturer warranty is over but the Dell warranty is activeThe TV has begun to have mechanical issues, for instance, the screen occasionally goes black for 1-secondsFor instance, the TV occasionally does not turn on when the power button is pressed, and has to be unplugged before it will work again
I ordered a Dell Precision MCTO back in Nov 27th 2016, for the past month I have gotten the run around about why the product has not shipped, I talked to someone today about it and they said it is now at the end of life for a part, I must cancel the order and buy a different oneWhen I order it again it is now $more for the same thingI have been buying from dell for a long time (1999) this is the first time I had to deal with this, and the people in customer service is as useful as the website, why have them?
I bought a XPS laptopI paid more than CAD The laptop stopped working within a monthThe customer representative placed a return & replacement order (order # [redacted] ) on Aug 2018, with estimated delivery day on Aug After a month, the laptop didn't even shipEverytime I contacted customer representatives, they provide wrong information I wanted to write a review for XPS at Dell website, and the link has been broken for at least daysI have a suspicion that it may be intentional