I originally purchased a Dell XPS in Nov The laptop was defective out of box After countless calls to support, a week later it was determined to be replaced instead of repaired Waited two months, January something for a replacement The customer service was a nightmare trying to explain how desperately I need this computer I could speak to no one in the US, just tech support or customer service in India and no one that could really comprehend English well So about two months later I received my new laptop First issue with this is, I paid for premium support It started in Nov2015, with a laptop broken out of box Since I didn't have a laptop for two months after, the support should have started in Jan Second Issue Network card went bad in the new laptop in Feb Instead of Dell sending someone out and me waiting, I told them to send direct to myself and I would install it Installed it and sent the old one back next day Saving Dell money
On Wednesday July 6, the website IGN had an article called "Deals of the Day" which included an Insperion computer with and iprocessor, 16g RAM, and TB Hard Driver for $using code " [redacted] " The article did not show any terms and conditions to the deal, just to use the coupon code to get the price I attempted to use the code to purchase the computer, but it didn't work, saying "coupon already redeemed" Even after this, IGN posted the code once again on Thursday I contacted their customer support on Saturday and they said something about it being a "3rd party code" but they would get back with me in hours to try and help This didn't happen So, I contacted them again, this time on Sunday I spoke via customer service chat, and he told me "I understand Charlie I see many customers asking for the same coupon, and as we don have any good margin on the system that is associated with it" Basically he was saying they were not going to honor the deal
My company was approved for a $line of credit at the end of December We placed an order the same day and it was cancelled for no reasonI called in to Dell Financial Services and was told to re-place the exact same order through a sales rep, which I didReceived a DPID via emailI was told shortly thereafter, via email that we needed to go through some type of verification and we would receive a phone callI received the phone call and verified the order aboveThe Business verification department then told me our account was under some type of investigationAgain for no reason whatsoeverWe are opening our second office miles away from our headquarters and this equipment and software is vital to my companies' successesRidiculous I have to deal with this type of situationFast forward to 01/09/(days later from the original order date), we placed additional orders (only because our orders keep being cancelled) and our orders continue to be cancelledI called into DELL financial Services no less than separate times and spent over hours on the phone (including waiting on hold) and have gotten nowhereLow and behold, I find out that DELL opened TWO SEPARATE business lines of credit under my company's nameI filed a complaint with the Revdex.com about days ago and have not heard back from DELLI have also received an email from their executive escalations team stating they are finding out whats going because they dont knowWell we know either! Completely disgusting to approve anyone or business for a line of credit and than not allow them to use it without any good cause whatsoeverTo make things even better, no one seems to know anything or wants to provide any information to meI've spent over hours on the phone with DELLs departments (Financial Services, Business VerificationBusiness Sales, etc) and have gotten nowhereReally a shame that DELL would do this to any one let alone a businessWould not recommend DELL business to any oneSticking with Apple from here on outThe best part is my company spends around 30k a year on computer equipment and softwareYour gunna lost a decent sized account if you keep this up DELL
I ordered a Dell laptop on June 23, I received a confirmation email and my account was debited the money (pending)Then a few hours later I received another email saying my order had been cancelledI was unable to talk to a person as they do not have weekend customer service, but I tried chatting with someone who was unable to answer my questions or resolve the issueFirst thing this morning, (Monday, June 25, 2018) I called Dell and spoke with customer serviceThey told me it was a verification issue and that they’d transfer me to that departmentAfter waiting on hold for 10-minutes, I was transferred to someone who was not in verification and told me the same thing as beforeThis happened multiple timesI just kept getting the same line and never actually was transferred to verificationAt one point I was told to leave my number and they’d call backWhen they did it was just another CS rep who told me I’d need to speak with the verification departmentI was on ho
We purchased a NEW Dell XPS pc in March, from an electronics dealer on line @ [redacted] [redacted] themselves will only warranty an electronics item for the first days The NEW pc first broke down on me 4+ months later in August 2015, Dell/Microsoft refused to do anything under their manufacturers warranty, told me I had to get it repaired on my own at my own expense !!!!??? We used [redacted] ***/ [redacted] ***, for 150.00, on top of the we paid for the new pc which was a piece of garbage It worked for months, broke down for a 2nd time --still w/in the first year of purchase ((IS THERE NO ACCOUNTABILITY? WHAT A PIECE OF GARBAGE THIS MACHINE IS....I THOUGHT WHEN I WAS BUYING A DELL, I WAS GETTING THE BEST PC, I COULD NOT OF BEEN MORE WRONG, AND THEIR [redacted] POOR CUSTOMER SERVICE WAS NO BETTER [redacted] NEVER AGAIN WILL WE BUY A GARBAGE DELL PRODUCT))....Again, THEY REFUSED TO DO ANYTHING STATING THE WARRANTY IS NOT ALLOWED TO BE TRANSFERRED FROM ONE PERSON TO ANOTHER !?????
Started having problems with my laptop in August of so I filed a service requestSent in my laptop and then received it back a day later without the box having been opened and nothing being done to my computerMore problems arose with the laptop so I filed another service request on 10/31/and received no responseFiled another request on 11/20/and again received no responseFiled another request on 12/6/and once again received no responseToday (2/25/2016) was the first time that I had extra time to call themSince the laptop was purchased over a year ago (2/17/2015) they would not return itSpoke with someone in the service center and said that they never received the laptop the first time and that the subsequent service request emails were on my account but said that they could not contact meThe email address and phone number on the account were both correctThey said that they will perform the service request to fix the laptop
First off I am extremely disappointed with Dell and there lack of respect for there customersWithin months my new laptop the motherboard was badI sent it in under warranty and instead of replacing the motherboard they wiped the hard drive and sent it back to me and when I turned on the laptop the same problem was thereThey did not fix the problem so I called customer service and they told me they would repair my laptop and have it returned in weeks time which was a lieSo I called in again and the customer service rep had a replacement laptop approved and proceeded to transfer me to the department for the exchange but instead I was bounced around to different reps and over hours on the phone to find out an arrogant rep told me there was no replacement and hung up on meI received my laptop back today and within minutes of using the laptop the same issue is happening again! This is unacceptable its been over a month without this machineI have been a customer for over years and have purchased over machines for my businessesThis is why we switched most of our machines to Apple because this would never have happened and they actually have customer service here in the United States and they actually care about there customers
I originally had an HP laptop that I sent to service under warrantyWell I guess Ascurion fixes basically all electronics under warranty and wheb they send back my "fixed" HP instead I screing it back together I opened the laptop and the whole feont of screen the glass ans bezel all fell outThey taped it with scotch tape! I was infuriatedThey said they would replace it with a comparable itemIt was a crappy DellI knew I was going to have a ton of problems with itIt didnt even have an optical drive which right there alone proved it was no where beat comparable to the HP I hadFast forward months later and the Dell will not chargeWhen I called Dell they told me "Sorry thats not sobered ubder the warranty" and that was the 42nd of the conversationIt was just a malfunctionO accident, drop, or liquid spilled on the thingI didnt even get a copy of the warranty because it was refurbishedDell and Ascurion working hand in hand to make people's tech experiences as bad as p
Dell sold me a laptop that came with a battery which didn't work, so I had it serviced This service took more than the days which I was allowed to return my computer After getting the computer back it then took another days to get Microsoft office which was purchased at the time of the computer to function on the computer Once this was finally licensed and functional, I attempted to use the computer however it didn't have enough memory to allow the programs to work, and windows can't update so I still can't use the computer which is brand new because if I do it crashes from lack of memory and is slower than a windows computer The company now says that despite attempting to make this computer functional through their own channels that I can't return it for a computer with adequate memory because it is over days It took more than days to get the computer to turn on So now I have a super expensive paper weight
I chatted online with a Dell sales repDell had a laptop deal for the inspiron series gaming laptopThe sales rep talked with me about the seriesWhen I asked about the deal and the seriesHe stated the series is better than the series and his personal favorite I sent him the link to for the dealHe stated that would be perfect for meHe asked for my personal information to give me a quoteHe said I could purchase thru them on their chatI agreed I have a copy of the chat log emailed to me from dellYou can see the chain of chatDell sent me a series which is nothing like the one I discussed with their sales repI am not looking for anything increase refunds or anything extraI just want the laptop I orderedthe inspiron gaming laptopI had talked to several people at dell and was bounced around to several people and departmentsLooks like they out source their customer service, which makes it hard to understand to do accentsHe
On March 23, I ordered a Vizio 32" D32-DLED Smart Tv from www.dell.com I received my order on March 28, I opened the TV and connected it The picture was not viewable and the tv had internal cracks in the viewing screen I called dell customer service immediately at ###-###-#### and spoke to [redacted] @dell.com He explained that a replacement would be sent the next business day and he would schedule UPS to come to my home and pick up the damaged tv for return to Dell The next business day, I waited at home all day for UPS to come pick up the damaged tv UPS never came I never received any notification that my replacement tv had been shipped either I called Dell customer service again on April 5, at 9:am I was on hold for very long periods of time and transferred different times I was transferred from technical support, to customer care, to sales, back to customer care, back to technical support, etc I finally asked to speak to a superv
I have purchased the Dell Steam machine Iand I have sent it out for repairs once already the correspondence with Dell promised me the problem was fixed more than 80% of the time I can't get it powered up without getting the failed service lights I don't see why I have to get inconvenienced with repairs I feel the warranty will run out and I will have is a paper weight
I purchased a dell laptop from dell official websiteWhen I purchased it, their website said the laptop is a new oneBut when I received it, I found there is a scratch on itSo, I contacted dell customer service and I was told by dell customer service that what they sold to me is a refurbished oneI told Dell the laptop should be new and why they gave me a refurbished oneAnd then Dell quibbled that the computer I received is new and they defined the laptop I received is in Typeand Typerefurbished “Type - These systems were never used, canceled orders, or returns that were never fully bootedPreviously ordered new systems have been tested and repackaged by Dell Outlet.” “Type - These systems have been fully refurbished, retested, and repackaged to meet all original factory specifications" Their customer service has admitted the laptop is their Typeand TyperefurbishedHow they can still claim the computer they sell and I received is new?! In my opinion, it is
I purchased a mini-desktop and a laptop on Black Friday special from Dell in I received all of the confirmation e-mails, the shipping confirmation e-mails with tracking numbers and my credit card was charged The computers were shipped via Fand made it all the way to my local Fwarehouse when they were called back I called Fto find out why they were sent back to the Dell Warehouse and they said they didn't know why, just that they had a return to shipper order from Dell I called Dell and my nightmare began I spent numerous hours (well over 3) on the phone let alone the time I spent on chat, the computer tracking the computers, etc No one has ever told me why the computers were recalled My credit is excellent and my credit card company authorized the payment After repeated attempts to get Dell to respond with anything (I was only able to get the customer service number in some foreign country) I have resigned to only filing complaints against the business for not fulfilling their obligation I was refunded the cost of the computers so I am not out the money anymore but I am left to only wonder why Dell reneged on the sale I guess they are doing so well in sales they don't need my business which they won't get now MrMichael Dell, your business is a reflection on you and I can only say that it is a very poor reflection right now
Case with Dell created on 6-23-2017, They refuse to perform Warrant service on my laptop which is under Warranty through them/dell until April 2019! My problem emailed to them at which case they told me to ship laptoip back to the which I did Computer was working fine yesterday, today turned it on Nothing at all on screen, Powerlight comes on for a little bit, Beeps followed by beeps the fast beeps and it shuts down by itself CS_ServiceTag [redacted] After about a week of waiting I received an email from them stating it was damaged from Water and I would have to pay to have it fixedThey said they had pics of the laptop taken apart and showed water damage, I asked if they had a pic of the box as maybe the only way I can think of it got water damage was from shipping, they stated to me they through the box outEveryone their barely speaks a word of english and after getting this issue supposedly escalated to the highest level they are still saying that the box was pr
I am horrified with the absolute incompetency of customer service call centers and with the "premium support team." With the purchase of my computer, I was unsold on their premium support to cover anything that could go wrong on the computerWithin years the keyboard had to be replaced two times and the hard drive crashedI sent the computer in to be repaired and found out after days that they don't have a part to fix my computer and I have to waitI asked them to ship it back so I could fix it locally and they refusedThe customer support is horrendous, the quality of the computers is subpar and the repair is laughableNever would I ever consider buying dell againYou cannot speak with anyone in the United States, all call centers are in India and the quality is the worst, dell should be ashamed
I purchased a dell xps model on Feb After a week or so , I saw a reduction in price and as per dell price match terms and conditions I was suppose to get a 100$ credit back to my credit cardBut till date I haven't received any credit on my credit cardOn repeated follow up, it was informed to me that they refunded credit of 100$ on dell gift card whose number I don't even knowAs per the agreed term, they were supposed to give me credit on my credit card and not as a gift cardThis was out of my concern and discretion that they didMy repeated plea to credit it back on credit card is falling on deaf eatDell is playing a game by forcing me to purchase product from their site using that money They are binding my money with their productThis is absolutely absurdMoreover they didn't even provide me the gift card nos
I purchased the Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 256GB Solid State Drive - Silver from Best Buy ( [redacted] ) on August 5, and it came with the Basic warranty Recently, I have been having issues with AC adapter and receiving a message saying "connect AC adapter" I contacted Dell customer service and was told by an agent to shut down my system and to restart and immediately hit F This was done which ran a diagnostic test on the laptop and a message came back saying the AC adapter was not detected and after it was finished, the message say one or more errors were detected The agent then told me that I would need to send my laptop in for a motherboard and other equipment replacement to find out what was going on and it would take up days I explained to him that would be inconvenient for me since I use my system everyday for work and there would be no replacement system I don't have a desktop or extra laptop available I
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
I purchased two Vivio Fit Garmin Fitness trackers on Cyber Monday, they were on sale for $In the process, they had some issues with their online, as too be expected as I am sure I was not the only one jumping on this dealThey sent me of these itemsI only ordered twoI have no idea what happened, nor why there were items sent to me, However, I called and got the return information, and sent all the items back, except the I kept for the price, or so I thoughtI recently called to find out why the balance on one of my promotions was so high, as per the bill they sent, it does not break down each order by item, it just shows the order number and the amount, which is not even helpful if you have several ordersI asked in question to the one concerning the two vivo fit as it shows a balance of and it should only be about to dollars plus some tax, as the Vivo fits were only $I have all the bills showing the screw up on the dell side, with returns,
I originally purchased a Dell XPS in Nov The laptop was defective out of box After countless calls to support, a week later it was determined to be replaced instead of repaired Waited two months, January something for a replacement The customer service was a nightmare trying to explain how desperately I need this computer I could speak to no one in the US, just tech support or customer service in India and no one that could really comprehend English well So about two months later I received my new laptop First issue with this is, I paid for premium support It started in Nov2015, with a laptop broken out of box Since I didn't have a laptop for two months after, the support should have started in Jan Second Issue Network card went bad in the new laptop in Feb Instead of Dell sending someone out and me waiting, I told them to send direct to myself and I would install it Installed it and sent the old one back next day Saving Dell money
On Wednesday July 6, the website IGN had an article called "Deals of the Day" which included an Insperion computer with and iprocessor, 16g RAM, and TB Hard Driver for $using code " [redacted] " The article did not show any terms and conditions to the deal, just to use the coupon code to get the price I attempted to use the code to purchase the computer, but it didn't work, saying "coupon already redeemed" Even after this, IGN posted the code once again on Thursday I contacted their customer support on Saturday and they said something about it being a "3rd party code" but they would get back with me in hours to try and help This didn't happen So, I contacted them again, this time on Sunday I spoke via customer service chat, and he told me "I understand Charlie I see many customers asking for the same coupon, and as we don have any good margin on the system that is associated with it" Basically he was saying they were not going to honor the deal
My company was approved for a $line of credit at the end of December We placed an order the same day and it was cancelled for no reasonI called in to Dell Financial Services and was told to re-place the exact same order through a sales rep, which I didReceived a DPID via emailI was told shortly thereafter, via email that we needed to go through some type of verification and we would receive a phone callI received the phone call and verified the order aboveThe Business verification department then told me our account was under some type of investigationAgain for no reason whatsoeverWe are opening our second office miles away from our headquarters and this equipment and software is vital to my companies' successesRidiculous I have to deal with this type of situationFast forward to 01/09/(days later from the original order date), we placed additional orders (only because our orders keep being cancelled) and our orders continue to be cancelledI called into DELL financial Services no less than separate times and spent over hours on the phone (including waiting on hold) and have gotten nowhereLow and behold, I find out that DELL opened TWO SEPARATE business lines of credit under my company's nameI filed a complaint with the Revdex.com about days ago and have not heard back from DELLI have also received an email from their executive escalations team stating they are finding out whats going because they dont knowWell we know either! Completely disgusting to approve anyone or business for a line of credit and than not allow them to use it without any good cause whatsoeverTo make things even better, no one seems to know anything or wants to provide any information to meI've spent over hours on the phone with DELLs departments (Financial Services, Business VerificationBusiness Sales, etc) and have gotten nowhereReally a shame that DELL would do this to any one let alone a businessWould not recommend DELL business to any oneSticking with Apple from here on outThe best part is my company spends around 30k a year on computer equipment and softwareYour gunna lost a decent sized account if you keep this up DELL
I ordered a Dell laptop on June 23, I received a confirmation email and my account was debited the money (pending)Then a few hours later I received another email saying my order had been cancelledI was unable to talk to a person as they do not have weekend customer service, but I tried chatting with someone who was unable to answer my questions or resolve the issueFirst thing this morning, (Monday, June 25, 2018) I called Dell and spoke with customer serviceThey told me it was a verification issue and that they’d transfer me to that departmentAfter waiting on hold for 10-minutes, I was transferred to someone who was not in verification and told me the same thing as beforeThis happened multiple timesI just kept getting the same line and never actually was transferred to verificationAt one point I was told to leave my number and they’d call backWhen they did it was just another CS rep who told me I’d need to speak with the verification departmentI was on ho
We purchased a NEW Dell XPS pc in March, from an electronics dealer on line @ [redacted] [redacted] themselves will only warranty an electronics item for the first days The NEW pc first broke down on me 4+ months later in August 2015, Dell/Microsoft refused to do anything under their manufacturers warranty, told me I had to get it repaired on my own at my own expense !!!!??? We used [redacted] ***/ [redacted] ***, for 150.00, on top of the we paid for the new pc which was a piece of garbage It worked for months, broke down for a 2nd time --still w/in the first year of purchase ((IS THERE NO ACCOUNTABILITY? WHAT A PIECE OF GARBAGE THIS MACHINE IS....I THOUGHT WHEN I WAS BUYING A DELL, I WAS GETTING THE BEST PC, I COULD NOT OF BEEN MORE WRONG, AND THEIR [redacted] POOR CUSTOMER SERVICE WAS NO BETTER [redacted] NEVER AGAIN WILL WE BUY A GARBAGE DELL PRODUCT))....Again, THEY REFUSED TO DO ANYTHING STATING THE WARRANTY IS NOT ALLOWED TO BE TRANSFERRED FROM ONE PERSON TO ANOTHER !?????
Started having problems with my laptop in August of so I filed a service requestSent in my laptop and then received it back a day later without the box having been opened and nothing being done to my computerMore problems arose with the laptop so I filed another service request on 10/31/and received no responseFiled another request on 11/20/and again received no responseFiled another request on 12/6/and once again received no responseToday (2/25/2016) was the first time that I had extra time to call themSince the laptop was purchased over a year ago (2/17/2015) they would not return itSpoke with someone in the service center and said that they never received the laptop the first time and that the subsequent service request emails were on my account but said that they could not contact meThe email address and phone number on the account were both correctThey said that they will perform the service request to fix the laptop
First off I am extremely disappointed with Dell and there lack of respect for there customersWithin months my new laptop the motherboard was badI sent it in under warranty and instead of replacing the motherboard they wiped the hard drive and sent it back to me and when I turned on the laptop the same problem was thereThey did not fix the problem so I called customer service and they told me they would repair my laptop and have it returned in weeks time which was a lieSo I called in again and the customer service rep had a replacement laptop approved and proceeded to transfer me to the department for the exchange but instead I was bounced around to different reps and over hours on the phone to find out an arrogant rep told me there was no replacement and hung up on meI received my laptop back today and within minutes of using the laptop the same issue is happening again! This is unacceptable its been over a month without this machineI have been a customer for over years and have purchased over machines for my businessesThis is why we switched most of our machines to Apple because this would never have happened and they actually have customer service here in the United States and they actually care about there customers
I originally had an HP laptop that I sent to service under warrantyWell I guess Ascurion fixes basically all electronics under warranty and wheb they send back my "fixed" HP instead I screing it back together I opened the laptop and the whole feont of screen the glass ans bezel all fell outThey taped it with scotch tape! I was infuriatedThey said they would replace it with a comparable itemIt was a crappy DellI knew I was going to have a ton of problems with itIt didnt even have an optical drive which right there alone proved it was no where beat comparable to the HP I hadFast forward months later and the Dell will not chargeWhen I called Dell they told me "Sorry thats not sobered ubder the warranty" and that was the 42nd of the conversationIt was just a malfunctionO accident, drop, or liquid spilled on the thingI didnt even get a copy of the warranty because it was refurbishedDell and Ascurion working hand in hand to make people's tech experiences as bad as p
Dell sold me a laptop that came with a battery which didn't work, so I had it serviced This service took more than the days which I was allowed to return my computer After getting the computer back it then took another days to get Microsoft office which was purchased at the time of the computer to function on the computer Once this was finally licensed and functional, I attempted to use the computer however it didn't have enough memory to allow the programs to work, and windows can't update so I still can't use the computer which is brand new because if I do it crashes from lack of memory and is slower than a windows computer The company now says that despite attempting to make this computer functional through their own channels that I can't return it for a computer with adequate memory because it is over days It took more than days to get the computer to turn on So now I have a super expensive paper weight
I chatted online with a Dell sales repDell had a laptop deal for the inspiron series gaming laptopThe sales rep talked with me about the seriesWhen I asked about the deal and the seriesHe stated the series is better than the series and his personal favorite I sent him the link to for the dealHe stated that would be perfect for meHe asked for my personal information to give me a quoteHe said I could purchase thru them on their chatI agreed I have a copy of the chat log emailed to me from dellYou can see the chain of chatDell sent me a series which is nothing like the one I discussed with their sales repI am not looking for anything increase refunds or anything extraI just want the laptop I orderedthe inspiron gaming laptopI had talked to several people at dell and was bounced around to several people and departmentsLooks like they out source their customer service, which makes it hard to understand to do accentsHe
On March 23, I ordered a Vizio 32" D32-DLED Smart Tv from www.dell.com I received my order on March 28, I opened the TV and connected it The picture was not viewable and the tv had internal cracks in the viewing screen I called dell customer service immediately at ###-###-#### and spoke to [redacted] @dell.com He explained that a replacement would be sent the next business day and he would schedule UPS to come to my home and pick up the damaged tv for return to Dell The next business day, I waited at home all day for UPS to come pick up the damaged tv UPS never came I never received any notification that my replacement tv had been shipped either I called Dell customer service again on April 5, at 9:am I was on hold for very long periods of time and transferred different times I was transferred from technical support, to customer care, to sales, back to customer care, back to technical support, etc I finally asked to speak to a superv
I have purchased the Dell Steam machine Iand I have sent it out for repairs once already the correspondence with Dell promised me the problem was fixed more than 80% of the time I can't get it powered up without getting the failed service lights I don't see why I have to get inconvenienced with repairs I feel the warranty will run out and I will have is a paper weight
I purchased a dell laptop from dell official websiteWhen I purchased it, their website said the laptop is a new oneBut when I received it, I found there is a scratch on itSo, I contacted dell customer service and I was told by dell customer service that what they sold to me is a refurbished oneI told Dell the laptop should be new and why they gave me a refurbished oneAnd then Dell quibbled that the computer I received is new and they defined the laptop I received is in Typeand Typerefurbished “Type - These systems were never used, canceled orders, or returns that were never fully bootedPreviously ordered new systems have been tested and repackaged by Dell Outlet.” “Type - These systems have been fully refurbished, retested, and repackaged to meet all original factory specifications" Their customer service has admitted the laptop is their Typeand TyperefurbishedHow they can still claim the computer they sell and I received is new?! In my opinion, it is
I purchased a mini-desktop and a laptop on Black Friday special from Dell in I received all of the confirmation e-mails, the shipping confirmation e-mails with tracking numbers and my credit card was charged The computers were shipped via Fand made it all the way to my local Fwarehouse when they were called back I called Fto find out why they were sent back to the Dell Warehouse and they said they didn't know why, just that they had a return to shipper order from Dell I called Dell and my nightmare began I spent numerous hours (well over 3) on the phone let alone the time I spent on chat, the computer tracking the computers, etc No one has ever told me why the computers were recalled My credit is excellent and my credit card company authorized the payment After repeated attempts to get Dell to respond with anything (I was only able to get the customer service number in some foreign country) I have resigned to only filing complaints against the business for not fulfilling their obligation I was refunded the cost of the computers so I am not out the money anymore but I am left to only wonder why Dell reneged on the sale I guess they are doing so well in sales they don't need my business which they won't get now MrMichael Dell, your business is a reflection on you and I can only say that it is a very poor reflection right now
Case with Dell created on 6-23-2017, They refuse to perform Warrant service on my laptop which is under Warranty through them/dell until April 2019! My problem emailed to them at which case they told me to ship laptoip back to the which I did Computer was working fine yesterday, today turned it on Nothing at all on screen, Powerlight comes on for a little bit, Beeps followed by beeps the fast beeps and it shuts down by itself CS_ServiceTag [redacted] After about a week of waiting I received an email from them stating it was damaged from Water and I would have to pay to have it fixedThey said they had pics of the laptop taken apart and showed water damage, I asked if they had a pic of the box as maybe the only way I can think of it got water damage was from shipping, they stated to me they through the box outEveryone their barely speaks a word of english and after getting this issue supposedly escalated to the highest level they are still saying that the box was pr
I am horrified with the absolute incompetency of customer service call centers and with the "premium support team." With the purchase of my computer, I was unsold on their premium support to cover anything that could go wrong on the computerWithin years the keyboard had to be replaced two times and the hard drive crashedI sent the computer in to be repaired and found out after days that they don't have a part to fix my computer and I have to waitI asked them to ship it back so I could fix it locally and they refusedThe customer support is horrendous, the quality of the computers is subpar and the repair is laughableNever would I ever consider buying dell againYou cannot speak with anyone in the United States, all call centers are in India and the quality is the worst, dell should be ashamed
I purchased a dell xps model on Feb After a week or so , I saw a reduction in price and as per dell price match terms and conditions I was suppose to get a 100$ credit back to my credit cardBut till date I haven't received any credit on my credit cardOn repeated follow up, it was informed to me that they refunded credit of 100$ on dell gift card whose number I don't even knowAs per the agreed term, they were supposed to give me credit on my credit card and not as a gift cardThis was out of my concern and discretion that they didMy repeated plea to credit it back on credit card is falling on deaf eatDell is playing a game by forcing me to purchase product from their site using that money They are binding my money with their productThis is absolutely absurdMoreover they didn't even provide me the gift card nos
I purchased the Dell - Inspiron 2-in-15.6" Touch-Screen Laptop - Intel Core i- 8GB Memory - 256GB Solid State Drive - Silver from Best Buy ( [redacted] ) on August 5, and it came with the Basic warranty Recently, I have been having issues with AC adapter and receiving a message saying "connect AC adapter" I contacted Dell customer service and was told by an agent to shut down my system and to restart and immediately hit F This was done which ran a diagnostic test on the laptop and a message came back saying the AC adapter was not detected and after it was finished, the message say one or more errors were detected The agent then told me that I would need to send my laptop in for a motherboard and other equipment replacement to find out what was going on and it would take up days I explained to him that would be inconvenient for me since I use my system everyday for work and there would be no replacement system I don't have a desktop or extra laptop available I
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
I purchased two Vivio Fit Garmin Fitness trackers on Cyber Monday, they were on sale for $In the process, they had some issues with their online, as too be expected as I am sure I was not the only one jumping on this dealThey sent me of these itemsI only ordered twoI have no idea what happened, nor why there were items sent to me, However, I called and got the return information, and sent all the items back, except the I kept for the price, or so I thoughtI recently called to find out why the balance on one of my promotions was so high, as per the bill they sent, it does not break down each order by item, it just shows the order number and the amount, which is not even helpful if you have several ordersI asked in question to the one concerning the two vivo fit as it shows a balance of and it should only be about to dollars plus some tax, as the Vivo fits were only $I have all the bills showing the screw up on the dell side, with returns,