Having spent days trying to make a purchase of a complete computer system that cost $3,000.00, I had to finally give upThe incompetence of the foreigners who handle Dells business could not make the purchase happenI spent days, and spoke with about different people to no availAt present, they have split the order into several orders, charged my bank for two items which are said to have shipped, but which the FEDEX has no record, and in order to get a refund, I am supposed to return items that were never actually shipped to meThis has turned into a very negative learning experience for meIt is such a shame that the leadership of this once shining company has allowed it to fall into such ruinIf need be, I will just accept the several hundred dollar loss, and take it as a lesson learnedThis is no longer a competent or trustworthy company to do business withI am hearing it more and more from seriously dissatisfied customerWhat a shameMichael Dell, you should hang you head in shame!
I returned a Dell tablet in late March The product was recieved by Dell on April 5, As of June 1, 2016, my credit card has yet to be credited with the return
I have a Dell online account and the account email is [redacted] I place orders on [redacted] on 9/7, and the Dell purchase Id is: [redacted] , [redacted] , [redacted] Those orders did not go through and Dell said my credit card did not authorize the transactionI called my credit card company and they said everything was fine with my card and they did not see any authorization request from DellI tried to call Dell to resolve this issue, the phone call was transferred rounds with people, but nobody gave the solution The order was finally cancelled by Dell, but I used $Dell reward as the payment in one of the orders ( [redacted] )But the reward was never refunded to my accountI called Dell again today and AGAIN and AGAIN, the phone call was transferred to SIX persons and I had to repeat the story six timesOne of person said my account is ON HOLD and the reward cannot be refunded to my account, and I have to call verification departmentBut th
I Purchased the Dell Precision Workstation, service tag [redacted] in May 2016, in the first and a half months of owning it, it’s been through repairs already and dell still couldn’t get the thing back to a working stateI’ve already spent hundreds of dollar on contacting dell and rebooking scheduled tickets to make it to my repair appointment, but the result is the technician either no-showed at the appointment, or the parts they provided does not work! Also, I was having extremely hard time contacting dell to get any helpAlmost half of the agents refused to help me “due to I am outside of US,” which I knew that is a statement, I will elaborate that in detail later on Here’s the full story: I purchased the laptop for my trip to [redacted] and [redacted] this summer, the computer arrived with a nonfunctioning screen, it took dell different repairs (one in the us, and the other two the was performed in ***, and a US based prosupport agent scheduled that for me) until the
I made an online order via dell.com on March 13, 2017, which includes $ Dell Promotional eGift Card and one Dell UltraSharp Monitor U2515H The monitor was shipped on March but I never receive the $eGift Card I called Dell Customer Service(###-###-####) many times On March 2017, I was told by [redacted] that the eGift Card is shown in my account but they will send it to me in business days after shipping On April 2017, I email the [redacted] @dell.com as instructed in the email sent from [redacted] asking about the status of the eGift CardI never receive any feedback On April 2017, after business days after shipping, I was told by [redacted] that they are processing my eGift Card, and I should receive it in business days On April 2017, I was told by [redacted] again that I should receive the eGift Card in business daysI insisted on getting in touch with his supervisor or the Gift Card department but he refu
Where do I start, I ordered a dell laptop and misc accessories back on November 16thApparently they were send as different ordersI received the laptop but the misc accessories went to the wrong address and were delivered/ signed forI called dell to get a replacement back in November and here is where the problems startedFirst, my account was put on lockdown or something so nobody could see it until a verifiedI have been calling from November 19th all the way until now (feb 2016)and have gotten absolutely nowhereI have at LEAST spent over hours on hold with them and called over timesI have been told I would be called back separate times and never haveI have asked to speak to managers and have been told "we don't have any" which is a lie because a couple times I actually did get to speak to managers, who also did nothing except transfer meI have been given direct numbers to people who can help me and everytime I use them I end up at the standard hold line
I bought a Dell Precision - worst decision I have made in my years a developer I paid via ACH - it took Dell two weeks to find my payment and release the device to production I bought the because it is a certified linux machine by Ubuntu and RedhatBut I bought it with Windows because I need both, planning to partition the machine and download Ubuntu and get to work Because I bought the machine with Windows, I could not get to the Dell Linux download repositoryI called support, they refused to give me accessI escalated the problemTwo days later I recieved a call back and they stonewalled me - no access to Linux downloads No problem right? Linux is freeI downloaded Ubuntu from CanonicalBut it did not have the SSD driver I neededI called Dell support againGot stonewalled again I fixed the problem by using a friends service tag who bought his Dell with Linux Now, that leaves the sensitivity of the trackpad I have coded and written for yearsI generally do not have to look at the keyboard and can usually type as fast as the best transcriber But since I received this 5510, I type like a neophyte staring at the screen, because I have no idea where the cursor will spuriously move to or what code or paragraphs will be unexpectedly deleted if I look away because of the sensitivity of the trackpad After carpal tunnel surgery and ergonomic injuries from ten-hour days working on a keyboard, I know that the tension I experience from this trackpad will lead to another injuryAs an engineer, I doubt that another engineer would release a product like the trackpad as implemented by Dell on the I transitioned to this device from ThinkpadsThey are like Kalashnikov rifles Tried and true, well documented with complete community resources to fix your own problemsDell’s support resources are limited and their site is so poorly indexed that Google search does not return useful informationI never called Lenovo’s support because I did not have toI would never call Dell support because it is a waste of time I'm checking with Dell's trackpad vendor, Synaptics for a solutionIf there is not a solution, I will take the loss and sell it on eBay because it is too unproductive and I am afraid of injuring myself The telephone number below does not work - it is my former landline
Dell pushed an update that I accepted, which negatively impacted my hard driveThe computer is now unusable and the hard drive needs to be replacedI no longer have warranty but as it was a dell update that was pushed I expected Dell to help meInstead they passed me to different customer service reps in two different countries asking me the same questions each time, and now expect to charge me $for an error that occurred because of their pushA push that slowed down my computer significantly until I acceptedWhen I explained that this didn't seem fair as it was their update that fried the machine, the "manager" turned aggressive and when I asked to speak to a manager who would speak to me like a customer in a courteous and professional manner their response was "no" "I am it" This feels like a scam, Dell pushes something, the customer accepts as it's from a "trusted" source and then they ruin your computer to get more money out of youI have always purchased Dell comput
So after hours on the phone and online chat, sending in my computer and having it held in the repair depot for A MONTH (since I'm not a student and I don't have two online jobs or anything), and then having someone come to my house to repair it (since the month having it in front of them at the depot wasn't long enough?), it STILL doesn't workNevermind it was only months old when is this problem beganOr that they replaced numerous parts at the depot and sent it back to me saying they had thoroughly checked it, only for me to establish the issue still persisted after only minutes of having itOr that they sent someone to my house who replaced the motherboard, essentially making it a REFURBISHED computerThey now want to send me an actual refurbished computerThen, when I ask what to do if the refurbished computer has problems, they have the gall to tell me that if I want service on it, I will have to PAY for a warranty AND that it will be fine (which of course they have promised me after each attempt at repairing my current computer)They also mentioned that computers have problems, so it isn't really their fault that mine has been having issues (Seriously Dell, if you don't think it's your fault that one of your computers is having problems before even a year has passed, you have even more serious customer service issues than I thought)Let's also not forget that my problem didn't exist until the first time I sent my computer into them for a power cord issueSo basically, awesome scam DellIrritate your customers hoping they will quit requesting serviceFor the ones that don't, make them waste so much time trying to meet your requirements to get a working product that they lose their job and feel the urge to burn every Dell product they seeAnd then, once you legitimately have no more hoops for them to jump through, send them a product that could literally be the faulty product the customer before them returned to you and tell them if it sucks, that's just too bad because it is no longer Dell's problem
Yesterday, December 20, I received the Windows Update and checked my printer due to issues that have occurred before and urgent needs to have scan and print ability I have a Premium Tech Service that covers software issues and hardware When you contact Dell it like rolling the dice of the type of service you will get at Dell Resolved wise and simple lies and the run around The upgrade causes issues to the PC so that any type of wireless device could be effected Microsoft has explained the responsibility of other parties needing to do their part I watched the TECH ON MY PC There were no issues until the immediate update The Tech on pupose would use old windows bit instead of the most up to date windows bit to update and resolve issues with the pc program I spent hours and in tears over occurring around holiday, illness and duration of hardship and urgent needs to resolve the issues Dell told me that again and did similar before lied and told me t
I ordered a new laptop with Microsoft officeWhen it arrived it workedAfter days the office programs started asking for a product key code to activate itThe key code dell provided was already issued to another person according to Microsoft customer serviceWho logged on to my computer remotely and said this is a dell issueI have had at least different dell technicians log on to my computer and they cannot fix itNow my Microsoft office programs are completely disabledI paid $for this option and it doesn't workI have worked with ell customer care, Central America and India trying to get a refundI have spent hours on the phone being transferred from department to department until they just disconnect the callDell knows it doesn't work, they have logged in remotely at least twiceI've given them every chance to fix it and now they will not refund my money for this productI have several dozen emails with dell at least different customer care peopleThey k
I bought a $2,laptop only to get jerked around and eventually screwed by Alienware My computer completely stopped charging and wouldn't power on when I brought it overseas with me to Asia for work, woops I guess I won't be able to work for a couple weeks I was near the warranty expiration and called in, apparently it was a known issue so having them order a new motherboard was no problem They ordered a motherboard replacement for me and sent a technician to fix it I use the laptop lightly and after a couple weeks the first occurance of freezing happens, doesn't seem like too big a deal so I brush it off Almost one month in it happens a couple more times, so I call in just inside the warranty time(PHEW) The tech helps install some new drivers, and runs some diagnostics for about 3-hours and he says the hardware is fine but the temperature is running a little hot He tells me to go get the laptop taken to a local shop to be repasted and see how things go I follow the i
I purchased an Xbox One S 2TB from Dell on Oct 11, using Dell Promotional Gift Cards The total price, including tax, was $ The gift cards were not expired I never received the Xbox I have talked to Customer Service, Order Modification and Technical Support about receiving the Xbox One S 2TB, but cannot get a refund nor get the order shipped Customer service & Order Modification claims the order was not processed because payment was declined I verified the Dell Promotional Gift cards had sufficient balance to cover the order total In addition, after placing the order, the money was taken out of the gift card balance, which is now $ I have tried to repeatedly resolve this issue with DellEach department at Dell tells me I should talk to another department They keep sending me in circles
I originally purchased my Dell Alienware 17Rlaptop in Jan for $1,480, with the knowledge that Dell, HP and other major laptop companies provide driver and software updates to their laptops, free of charge, through their websites (This was my 5th personal laptop purchase over years.) All of the companies I have purchased from provide free use of their diagnostic tools, drivers and downloads, manuals and other items that are basic in nature and require the owner of the laptop to perform those functions and updates themselves All of the updates are the responsibility of the laptop owner and the wisdom or skill to use them If mistakes are made, it is on the owner, not Dell, HP or the other companies With that being said, when a customer, like myself, purchase our laptop, we expect that company to carry out their part, which is to have their diagnostic tools and support centers that actually work for their computers This is a part of the initial decision in purchasing t
I purchased a computer in with Microsoft office package Account has been paid in full for over two years now, came with year Microsoft Office Suite I recently received a bill for my "automatic renewal" of the software package To my knowledge, this account was closed, but they charged the renewal fee and sent me a bill When I called I was told they emailed me in December advising me of the auto renewal and it was not eligible for cancellation, and the fee would not be refunded When I asked them to forward me a copy of the email, since I don't think I ever received it, I was told they could not resend the December email They can't resend emails, they can't cancel or refund the renewal fee, and I am being billed for something I didn't ask for and do not want I asked when I signed up for auto renewal and was told it was "automatic" with my purchase! How convenient
I purchased a Dell inspiron laptop around September to use for college purposesA month later I started having issues with my laptop randomly turning off, so I call Dell Help supportThe tech ran all of his tools and said everything was good to goWell after another month or so the problem returned and I call Dell again, same deal, the tech ran his tools and said everything looked good but went ahead and created a ticket to have the laptop sent to the depot if the problem returnedThe laptop continued to randomly shut off and being my college exams are proctured through a webcam on my computer you can see where I have a problemSo off to depot it goesThey may have fixed the shutdown issue but upon return my screen was shattered and I am still without a laptopNow they want me to send my laptop backLooks like my studies will continue to suffer thanks to Dell
On Sunday, November 26th, I went on the Dell website to order computers that were on sale due to it being Cyber MondayI had previously been looking at many deals that were posted with different businesses and found the deal with Dell to be what we wished to purchaseThe deal was Inspiron Series laptop computer(gigabyte) for $eachI am unsure of the regular price but believe it was in the mid-dollar rangeI ordered of them, one for each of our childrenOne of the main reasons that I went with Dell was that the computer was offered in three colours(red, white and blue)This worked for us to ensure that each child was able to easily identify which computer was theirs when rushing to go somewhereI placed my order online for the three different coloured computers, three mice and three computer sleeves Less than a week later I received mice however the blue computer sleeve, which was listed on the invoice, was not delivered A few days after I
I have Dell gift cards for $each (I purchased them through Discover.com in July of 2015) To be able to use a gift card with a Dell order you have to merge them together into one card because they only allow you to use one per order Since July I have tried calling their customer service department (per their website's instructions ###-###-####) around times I have been transfered around between departments many times because everyone seems to think it is a different department's job I have spend well over hours on the phone trying to get this resolved I have done online chats and emails with their sales department to see if they can help get me a resolution to the issue I have requested multiple times to speak to a manager or someone else who can help me clear this up and I am told "no", "they arent in", or "Ill have them contact you as soon as they can" I have yet to be contacted by anyoneRight now Dell is not allowing me to use my $on an order because
Having spent days trying to make a purchase of a complete computer system that cost $3,000.00, I had to finally give upThe incompetence of the foreigners who handle Dells business could not make the purchase happenI spent days, and spoke with about different people to no availAt present, they have split the order into several orders, charged my bank for two items which are said to have shipped, but which the FEDEX has no record, and in order to get a refund, I am supposed to return items that were never actually shipped to meThis has turned into a very negative learning experience for meIt is such a shame that the leadership of this once shining company has allowed it to fall into such ruinIf need be, I will just accept the several hundred dollar loss, and take it as a lesson learnedThis is no longer a competent or trustworthy company to do business withI am hearing it more and more from seriously dissatisfied customerWhat a shameMichael Dell, you should hang you head in shame!
I returned a Dell tablet in late March The product was recieved by Dell on April 5, As of June 1, 2016, my credit card has yet to be credited with the return
I have a Dell online account and the account email is [redacted] I place orders on [redacted] on 9/7, and the Dell purchase Id is: [redacted] , [redacted] , [redacted] Those orders did not go through and Dell said my credit card did not authorize the transactionI called my credit card company and they said everything was fine with my card and they did not see any authorization request from DellI tried to call Dell to resolve this issue, the phone call was transferred rounds with people, but nobody gave the solution The order was finally cancelled by Dell, but I used $Dell reward as the payment in one of the orders ( [redacted] )But the reward was never refunded to my accountI called Dell again today and AGAIN and AGAIN, the phone call was transferred to SIX persons and I had to repeat the story six timesOne of person said my account is ON HOLD and the reward cannot be refunded to my account, and I have to call verification departmentBut th
I Purchased the Dell Precision Workstation, service tag [redacted] in May 2016, in the first and a half months of owning it, it’s been through repairs already and dell still couldn’t get the thing back to a working stateI’ve already spent hundreds of dollar on contacting dell and rebooking scheduled tickets to make it to my repair appointment, but the result is the technician either no-showed at the appointment, or the parts they provided does not work! Also, I was having extremely hard time contacting dell to get any helpAlmost half of the agents refused to help me “due to I am outside of US,” which I knew that is a statement, I will elaborate that in detail later on Here’s the full story: I purchased the laptop for my trip to [redacted] and [redacted] this summer, the computer arrived with a nonfunctioning screen, it took dell different repairs (one in the us, and the other two the was performed in ***, and a US based prosupport agent scheduled that for me) until the
I made an online order via dell.com on March 13, 2017, which includes $ Dell Promotional eGift Card and one Dell UltraSharp Monitor U2515H The monitor was shipped on March but I never receive the $eGift Card I called Dell Customer Service(###-###-####) many times On March 2017, I was told by [redacted] that the eGift Card is shown in my account but they will send it to me in business days after shipping On April 2017, I email the [redacted] @dell.com as instructed in the email sent from [redacted] asking about the status of the eGift CardI never receive any feedback On April 2017, after business days after shipping, I was told by [redacted] that they are processing my eGift Card, and I should receive it in business days On April 2017, I was told by [redacted] again that I should receive the eGift Card in business daysI insisted on getting in touch with his supervisor or the Gift Card department but he refu
Where do I start, I ordered a dell laptop and misc accessories back on November 16thApparently they were send as different ordersI received the laptop but the misc accessories went to the wrong address and were delivered/ signed forI called dell to get a replacement back in November and here is where the problems startedFirst, my account was put on lockdown or something so nobody could see it until a verifiedI have been calling from November 19th all the way until now (feb 2016)and have gotten absolutely nowhereI have at LEAST spent over hours on hold with them and called over timesI have been told I would be called back separate times and never haveI have asked to speak to managers and have been told "we don't have any" which is a lie because a couple times I actually did get to speak to managers, who also did nothing except transfer meI have been given direct numbers to people who can help me and everytime I use them I end up at the standard hold line
I bought a Dell Precision - worst decision I have made in my years a developer I paid via ACH - it took Dell two weeks to find my payment and release the device to production I bought the because it is a certified linux machine by Ubuntu and RedhatBut I bought it with Windows because I need both, planning to partition the machine and download Ubuntu and get to work Because I bought the machine with Windows, I could not get to the Dell Linux download repositoryI called support, they refused to give me accessI escalated the problemTwo days later I recieved a call back and they stonewalled me - no access to Linux downloads No problem right? Linux is freeI downloaded Ubuntu from CanonicalBut it did not have the SSD driver I neededI called Dell support againGot stonewalled again I fixed the problem by using a friends service tag who bought his Dell with Linux Now, that leaves the sensitivity of the trackpad I have coded and written for yearsI generally do not have to look at the keyboard and can usually type as fast as the best transcriber But since I received this 5510, I type like a neophyte staring at the screen, because I have no idea where the cursor will spuriously move to or what code or paragraphs will be unexpectedly deleted if I look away because of the sensitivity of the trackpad After carpal tunnel surgery and ergonomic injuries from ten-hour days working on a keyboard, I know that the tension I experience from this trackpad will lead to another injuryAs an engineer, I doubt that another engineer would release a product like the trackpad as implemented by Dell on the I transitioned to this device from ThinkpadsThey are like Kalashnikov rifles Tried and true, well documented with complete community resources to fix your own problemsDell’s support resources are limited and their site is so poorly indexed that Google search does not return useful informationI never called Lenovo’s support because I did not have toI would never call Dell support because it is a waste of time I'm checking with Dell's trackpad vendor, Synaptics for a solutionIf there is not a solution, I will take the loss and sell it on eBay because it is too unproductive and I am afraid of injuring myself The telephone number below does not work - it is my former landline
Dell pushed an update that I accepted, which negatively impacted my hard driveThe computer is now unusable and the hard drive needs to be replacedI no longer have warranty but as it was a dell update that was pushed I expected Dell to help meInstead they passed me to different customer service reps in two different countries asking me the same questions each time, and now expect to charge me $for an error that occurred because of their pushA push that slowed down my computer significantly until I acceptedWhen I explained that this didn't seem fair as it was their update that fried the machine, the "manager" turned aggressive and when I asked to speak to a manager who would speak to me like a customer in a courteous and professional manner their response was "no" "I am it" This feels like a scam, Dell pushes something, the customer accepts as it's from a "trusted" source and then they ruin your computer to get more money out of youI have always purchased Dell comput
So after hours on the phone and online chat, sending in my computer and having it held in the repair depot for A MONTH (since I'm not a student and I don't have two online jobs or anything), and then having someone come to my house to repair it (since the month having it in front of them at the depot wasn't long enough?), it STILL doesn't workNevermind it was only months old when is this problem beganOr that they replaced numerous parts at the depot and sent it back to me saying they had thoroughly checked it, only for me to establish the issue still persisted after only minutes of having itOr that they sent someone to my house who replaced the motherboard, essentially making it a REFURBISHED computerThey now want to send me an actual refurbished computerThen, when I ask what to do if the refurbished computer has problems, they have the gall to tell me that if I want service on it, I will have to PAY for a warranty AND that it will be fine (which of course they have promised me after each attempt at repairing my current computer)They also mentioned that computers have problems, so it isn't really their fault that mine has been having issues (Seriously Dell, if you don't think it's your fault that one of your computers is having problems before even a year has passed, you have even more serious customer service issues than I thought)Let's also not forget that my problem didn't exist until the first time I sent my computer into them for a power cord issueSo basically, awesome scam DellIrritate your customers hoping they will quit requesting serviceFor the ones that don't, make them waste so much time trying to meet your requirements to get a working product that they lose their job and feel the urge to burn every Dell product they seeAnd then, once you legitimately have no more hoops for them to jump through, send them a product that could literally be the faulty product the customer before them returned to you and tell them if it sucks, that's just too bad because it is no longer Dell's problem
Yesterday, December 20, I received the Windows Update and checked my printer due to issues that have occurred before and urgent needs to have scan and print ability I have a Premium Tech Service that covers software issues and hardware When you contact Dell it like rolling the dice of the type of service you will get at Dell Resolved wise and simple lies and the run around The upgrade causes issues to the PC so that any type of wireless device could be effected Microsoft has explained the responsibility of other parties needing to do their part I watched the TECH ON MY PC There were no issues until the immediate update The Tech on pupose would use old windows bit instead of the most up to date windows bit to update and resolve issues with the pc program I spent hours and in tears over occurring around holiday, illness and duration of hardship and urgent needs to resolve the issues Dell told me that again and did similar before lied and told me t
I ordered a new laptop with Microsoft officeWhen it arrived it workedAfter days the office programs started asking for a product key code to activate itThe key code dell provided was already issued to another person according to Microsoft customer serviceWho logged on to my computer remotely and said this is a dell issueI have had at least different dell technicians log on to my computer and they cannot fix itNow my Microsoft office programs are completely disabledI paid $for this option and it doesn't workI have worked with ell customer care, Central America and India trying to get a refundI have spent hours on the phone being transferred from department to department until they just disconnect the callDell knows it doesn't work, they have logged in remotely at least twiceI've given them every chance to fix it and now they will not refund my money for this productI have several dozen emails with dell at least different customer care peopleThey k
I bought a $2,laptop only to get jerked around and eventually screwed by Alienware My computer completely stopped charging and wouldn't power on when I brought it overseas with me to Asia for work, woops I guess I won't be able to work for a couple weeks I was near the warranty expiration and called in, apparently it was a known issue so having them order a new motherboard was no problem They ordered a motherboard replacement for me and sent a technician to fix it I use the laptop lightly and after a couple weeks the first occurance of freezing happens, doesn't seem like too big a deal so I brush it off Almost one month in it happens a couple more times, so I call in just inside the warranty time(PHEW) The tech helps install some new drivers, and runs some diagnostics for about 3-hours and he says the hardware is fine but the temperature is running a little hot He tells me to go get the laptop taken to a local shop to be repasted and see how things go I follow the i
I purchased an Xbox One S 2TB from Dell on Oct 11, using Dell Promotional Gift Cards The total price, including tax, was $ The gift cards were not expired I never received the Xbox I have talked to Customer Service, Order Modification and Technical Support about receiving the Xbox One S 2TB, but cannot get a refund nor get the order shipped Customer service & Order Modification claims the order was not processed because payment was declined I verified the Dell Promotional Gift cards had sufficient balance to cover the order total In addition, after placing the order, the money was taken out of the gift card balance, which is now $ I have tried to repeatedly resolve this issue with DellEach department at Dell tells me I should talk to another department They keep sending me in circles
I originally purchased my Dell Alienware 17Rlaptop in Jan for $1,480, with the knowledge that Dell, HP and other major laptop companies provide driver and software updates to their laptops, free of charge, through their websites (This was my 5th personal laptop purchase over years.) All of the companies I have purchased from provide free use of their diagnostic tools, drivers and downloads, manuals and other items that are basic in nature and require the owner of the laptop to perform those functions and updates themselves All of the updates are the responsibility of the laptop owner and the wisdom or skill to use them If mistakes are made, it is on the owner, not Dell, HP or the other companies With that being said, when a customer, like myself, purchase our laptop, we expect that company to carry out their part, which is to have their diagnostic tools and support centers that actually work for their computers This is a part of the initial decision in purchasing t
I purchased a computer in with Microsoft office package Account has been paid in full for over two years now, came with year Microsoft Office Suite I recently received a bill for my "automatic renewal" of the software package To my knowledge, this account was closed, but they charged the renewal fee and sent me a bill When I called I was told they emailed me in December advising me of the auto renewal and it was not eligible for cancellation, and the fee would not be refunded When I asked them to forward me a copy of the email, since I don't think I ever received it, I was told they could not resend the December email They can't resend emails, they can't cancel or refund the renewal fee, and I am being billed for something I didn't ask for and do not want I asked when I signed up for auto renewal and was told it was "automatic" with my purchase! How convenient
I purchased a Dell inspiron laptop around September to use for college purposesA month later I started having issues with my laptop randomly turning off, so I call Dell Help supportThe tech ran all of his tools and said everything was good to goWell after another month or so the problem returned and I call Dell again, same deal, the tech ran his tools and said everything looked good but went ahead and created a ticket to have the laptop sent to the depot if the problem returnedThe laptop continued to randomly shut off and being my college exams are proctured through a webcam on my computer you can see where I have a problemSo off to depot it goesThey may have fixed the shutdown issue but upon return my screen was shattered and I am still without a laptopNow they want me to send my laptop backLooks like my studies will continue to suffer thanks to Dell
On Sunday, November 26th, I went on the Dell website to order computers that were on sale due to it being Cyber MondayI had previously been looking at many deals that were posted with different businesses and found the deal with Dell to be what we wished to purchaseThe deal was Inspiron Series laptop computer(gigabyte) for $eachI am unsure of the regular price but believe it was in the mid-dollar rangeI ordered of them, one for each of our childrenOne of the main reasons that I went with Dell was that the computer was offered in three colours(red, white and blue)This worked for us to ensure that each child was able to easily identify which computer was theirs when rushing to go somewhereI placed my order online for the three different coloured computers, three mice and three computer sleeves Less than a week later I received mice however the blue computer sleeve, which was listed on the invoice, was not delivered A few days after I
nothing in life sucks more than trying to get tech help from dell, I will never EVER BUY A DELL PRODUCT AGAIN
I have Dell gift cards for $each (I purchased them through Discover.com in July of 2015) To be able to use a gift card with a Dell order you have to merge them together into one card because they only allow you to use one per order Since July I have tried calling their customer service department (per their website's instructions ###-###-####) around times I have been transfered around between departments many times because everyone seems to think it is a different department's job I have spend well over hours on the phone trying to get this resolved I have done online chats and emails with their sales department to see if they can help get me a resolution to the issue I have requested multiple times to speak to a manager or someone else who can help me clear this up and I am told "no", "they arent in", or "Ill have them contact you as soon as they can" I have yet to be contacted by anyoneRight now Dell is not allowing me to use my $on an order because
The left hinge is improperly put together so that the case is broken and causes issues/separates the case and lifts different parts together