I have an Inspiron that I literally purchased months ago and already the motherboard has to be replacedI was reading online that many people have this issue I wish I knew this before purchasing a Dell computer so buyers beware !!
My System was sent to Dell Repair Depot for a problem with the batteryThe laptop did not read that it had a battery installed and it could not retain a charge and did not function unless attached directly to an AC adapterI sent my system to Dell Repair Depot as directed to by the Customer Service rep and when I received my laptop back, NOTHING WAS REPAIREDMy laptop again did not function without an AC adaptor RIGHT OUT OF THE BOX they shipped it back to me in and again read that no battery was installedDell depot summarized their repair with 1) battery replaced 2) driver installed They did not do a complete "system check" to diagnose the actual issue as stated on their Dell Depot site nor did they start up my laptop before sending it to even see that it was working! This was a waste of not only my time but of my warranty! The repair took days for me to get it back! A month of warranty wasted on not even repairing it
I received an email from Dell about a clearance saleI clicked the link and tried to purchase a laptop listed for $on the clearance siteOnly when I got to the final step, it said this item is no longer availableI went back and the laptop was still listed for the same priceIt is still listed for sale at the same price I contacted Dell and was told that the item was indeed out of stockThey expressed regret, but they made no attempt to honor the price that they were continuing to advertiseThis is a classic Bait-and-Switch scam
I purchased a Alienware RLaptop Computer on March 9, from DellI received the computer which came with a controller about 7-days laterWhen I went to use the computer, I noticed that the keys on this laptop were different than the keys on my other laptop which made it difficult for me to typeI contacted Dell about a week later regarding this issueI was informed that I had ordered a gaming computer, and that I could send it back for a full refund since it was within daysI sent the computer back along with the mouse via UPS Store in separate shipmentsI contacted Dell several days later to verify receiptI was informed they had indeed received everything on April 1, and I would receive my refund no later than daysDell made a partial refund of $to my account for a logistic mouse and $ for a computer I paid $1,on April 28, I've tried my best to resolve this issue various timesI've spoken to several supervisors who have ensure
I've been a Dell customer and reseller for many yearsOn 10/I placed an online order for a server (Order # [redacted] $2,before refunding of sales tax)After the order was successfully placed and confirmed, I was notified days later that the order was canceledI was not given a reason why, and I spent hours on the phone trying to reach someone who could help me, getting forwarded to different departments over and over, explaining my issue each timeI was told the issue was with a gift card I had tried to use on the order So I placed the order again online on 10/ (Order # [redacted] $2,before removal of sales tax)I emailed Customer care explaining the situation and asking to notify me before cancelling the orderSame as before, it was successfully placed and confirmedCustomer care emailed me back and said the order was in production stages (Service Request Number: [redacted] | )However, on 10/I received an email
I ordered a 3ds Nintendo xl on Decand opened a Dell accpunt to use for the purchaseA few days later I received an email stating order would be shipped 9n Dec.16-On Dec.22, I called Dell and was told item was on back order until AprilI told dell I had to have it and could not wait til April as it was a ***tmas present for my childI asked to cancel orderCustomer service agent said she would send me instructions to cancel order onlineI got the instructions and for some reason was not able to cancel the itemImmediately I called Dell and I was told they would handle it and before I got off the call was told it was cancelledmonths later a box shows up without my authorizationUnfortunately it was delivered when my year old was undergoing brain surgeryWhen I tried to return it once I got access to a printer it was days and against dell policyI called and spoke to multiple people and was told there are no exceptions to the day policy on re
I purchased a Dell Inspiron Series (5547) on November 4, On March 26, exactly months from my initial purchase I opened my laptop cover and heard a click On March 31, 2015, I opened my laptop and the right hinge corner edge fell off I contacted Dell and was told that part is not covered under warranty I explained to Dell that there has been no trauma I have Dell laptops and Dell PC's in my home (I can give serial numbers as proof for Dell to verify) and have never had a problem like this I personally LIKED Dell products and would ONLY use Dell until now Dell quoted me at $to fix the part This was a new laptop and the hinge should not break with regular non forceful opening and closing August 1, I was using the laptop and noticed the left hinge corner on the couch The laptop was sitting on my lap while I was using it Once again, there was no trauma I heard no click at all I just noticed the piece on the couchWell my laptop is g
Dell refuses to honor an internet sale price They took the order, confirmed it and more than hours later sent me a cancellation notice claiming I cancelled the order Of course they sent that email out on a Sunday while their customer care department is not open After an hour on the phone Monday I was told that it was an online pricing error rather than a sale price and that the order was cancelled by Dell, not me Dell refuses to honor their listed price so I will never do business with Dell again, my wife's birthday is ruined and Dell has lost a customer for life
On February 8, I ordered a computer from Dell - Order # [redacted] The computer was received in a timely mannerWhen I purchased the computer I was told I would receive a 5% Dell Rewards credit/rebate which I could use on a future purchaseOn March 20, I received an email from Dell stating " $was added to your Loyalty Rewards account." When I log onto my Dell account I can see the $with a Transaction date of 3/21/and an Expiration date of 6/19/However, my account shows Available rewards $ I have contacted Dell timesBy chat on 4/2/while attempting to make a purchase (that is when I found out that the rewards which were "added" were in fact not added); I also spoke to a customer service person and to my "Customer for Life" designated representative on 4/3/I get nothing but a bunch of double talk
Belkin surgemaster surge protector has a lifetime warrantyit melted and I need it replacedpurchased it from Dell on Reference # [redacted] I have been calling Dell for days and they keep doing the transfer game with me until I ask for a supervisor which transfer me to a cut off number where the computer says "can not continue processing you call, please hang up." I call the main number and explain everything to them and they transfer me to the same supervisor....after a few times they no longer answer their phone either
I purchased a Dell monitor SE2716H with order# [redacted] on 02/10/The monitor price reduced days after I purchasedI called customer care on 02/16/and rep agreed to credit back $50+ amount to my credit card accountService request has also been created for this request and it's pending for more than daysI have called multiple times almost every week (some time times based on date they provided) to get the latest status and they promised me every-time that money will be credited back within 24-hours, which never happened even after callsIt's so frustrating dealing business with DellI was a big fan of Dell customer service with my previous purchases but it's no longer the same I hope they resolve this issue as soon as possible
I put the online order on their Dell website for Dell laptop -Inspiron Series - on Sept 07,and order was processed and confirmed by provided the Estimated delivery date Sept 20, 2018(received emails)They cashed the amount $from my Credit Card company immediately after purchaseOn Sept 19th, 2018, I received another email saying "Your order has been delayed and revised delivery date Oct 16,On Sept 21,2018, they have cancelled my order without providing any explanationWhen I called customer services, representatives keep transferring the calls from one department to another department too many times without resolving the order issueI asked to re-process the order and they refuse to re-process the orderPlease help to resolve this issue
I purchased my Dell XPS laptop in July of Dell has a return policy of daysAfter days my computer started having significant hardware driver problems and had to be serviced and fixed over times in months Technicians came to my home to fix it and replaced the motherboard two timesUnfortunately nothing fixed the problemAfter begging for my money back or for a new laptop, Dell finally "conceded" and sent me a refurbished unit which they promised me would workOf course upon opening this unit, there was another hardware driver failure which they could not resolve I am apparently now stuck with this new "refurbished" product and they are refusing to give me a new computer My only option is to now send the refurbished unit (after they guaranteed this would be perfectly functioning) to be fixed after barely having it in my possession I have been out of a functioning laptop while in Physician Assistant school for way too long I think its preposterous that I
I originally ordered a refurbished dell laptop from dell outletThe unit came broken, so I sent it back for a refundI had some problems getting the refund processed and due to these two issues [redacted] @ dell offered me a $credit to my credit card if I ordered another laptop new that was atleast $ [redacted] sent me an email stating she would process the refund to my credit card if I placed my order, so I purchasea machine that was $1216.xx (gift card, credit card) that dayI followed up with [redacted] once the laptop had arrived and I had a chance to make sure everything was working correctlyThere was also a dell sale going, which I was protected under the dell price guarantee for so she ended up submitting a refund request in the amount of $($as promised for problems, and for price guarantee)Service request # [redacted] I receieved a notice that the service request had been closed and a refund had been processed "to your original mode of pa
On 12/12/18 I called the number provided ( [redacted] ) by Dell chat representative, [redacted] *. I was on the phone for approximately an hour and a half (10:45am-12:15pm). During this call I was transferred to ten different departments until I was finally connected to the correct department to resolve an issue regarding Cr [redacted] /Dell Purchase ID [redacted] . I was informed that this order was cancelled; however, it was cancelled without prior notification. I was never ever notified about this cancellation. Upon learning this, I was hoping the order would be reprocessed. As the last and final representative was about to assist me with the reorder, the phone was disconnected. Although the representative had my contact information, I never received a call back, I did however, called back to explain the situation, this time the representative refused to reprocess the order for the same purchase price made on 11/26/18 for $413.71. I expressed my frustratio
I recently purchased a new Alienware laptop from Conn's Home Plus and after registering my laptop with Dell I discovered that something was wrong with my warrantyAfter attempting twice to get the warranty issue remedied I was told that they could not help me even with a proof of purchase in handThey proceeded to tell me that I needed to contact the store I purchased the laptop at and after doing so and having them send me further proof of purchase Dell still refused to help meThis is a dollar computer that badly needs a warranty and they refuse to even look into the matter for me
I would like an explanation as to why I needed to get a new credit card issued On June 22nd I came home to find and attempted delivery notice from FedEx As I had ordered a few things on-line I assumed this was one of them and signed the delivery release slip (FedEx [redacted] ***) The next day no delivery So I called FedEx and they stated the shipment had been recalled by the sender (Dell) I thought that was odd as none of my purchases were from Dell So we checked our main CC and found a charge of around $on it from Dell We called our credit card company who asked us to call you and try and straighten it out We called your customer support number and was on hold for over an hour so we eventually hung up At this point I figured you would realize a mistake was made and reverse the charge Well on 06/I got an e-mail from UPS stating a delivery was coming and again figured it was one of my actual purchases (UPS [redacted] ) I went and looked at the stat
Ordered product on Feb 10th Opened it a week later and it was randomly shutting itself down Downloaded antivirus program at customer service suggestion Continued to have problems Called in March - ran diagnostics said nothing was wrong with computer but it was still randomly shutting down April 1, the computer started randomly beeping from an off setting Loud, obnoxious beeps Between the chat support and technical support they have run diagnosis again, the drivers, the chipsets, reinstalled the BIOS, reinstalled Windows operating system Nothing keeps it from just randomly shutting down But yet my computer is fine according to DELL Technical Support is telling me to contact sales and sales is telling me to contact technical support and the rest of the time combined I've spent over hours on hold and in transfer loops because nobody wants to deal with my issue! The only solution they have for me is to mail the laptop to a depot for 2-weeks
I purchased an extended warranty from Dell Incthrough Dell Concierge, and I've had a problem with regards to an issue with my speakers/bluetooth headphones/sound not working properlyI first spoke to ***- Dell ID#- [redacted] on Mar 4, beginning at 10:am- 1:pm, and he didn't resole the issue, bet he did hang up on meI called back at 1:pm Mar 4, and spoke to another Dell Concierge Technician [redacted] ***- Dell ID#- [redacted] at which time I also gave her control over my computer to resolve the issue, at around 4:pm the issue wasn't resolved, and she offered me an option because she said one of the files were infected, and she wanted me to give her permission to set up an account on the computers test site, and I quite naturally refused, because the test site is only for certain issues, and I quite naturally didn't want to have her to do that, plus the fact I had given her my password in an encrypted form so that she would be able to perform all of the necessary tasks
I placed this order [redacted] and paid $by my credit card of Amex on May.13thAnd Dell shipped me this order via fedex number [redacted] and this package should be delivery today But Fedex tell me the dell had returned this shipment without my agreement and no one of dell informed me this return before they return!!! I had paid money and Dell had shipped the packageI think the contract of this trade had been build and in lowThe return of Dell had be out of low!!! I am very angry!!!
I have an Inspiron that I literally purchased months ago and already the motherboard has to be replacedI was reading online that many people have this issue I wish I knew this before purchasing a Dell computer so buyers beware !!
My System was sent to Dell Repair Depot for a problem with the batteryThe laptop did not read that it had a battery installed and it could not retain a charge and did not function unless attached directly to an AC adapterI sent my system to Dell Repair Depot as directed to by the Customer Service rep and when I received my laptop back, NOTHING WAS REPAIREDMy laptop again did not function without an AC adaptor RIGHT OUT OF THE BOX they shipped it back to me in and again read that no battery was installedDell depot summarized their repair with 1) battery replaced 2) driver installed They did not do a complete "system check" to diagnose the actual issue as stated on their Dell Depot site nor did they start up my laptop before sending it to even see that it was working! This was a waste of not only my time but of my warranty! The repair took days for me to get it back! A month of warranty wasted on not even repairing it
I received an email from Dell about a clearance saleI clicked the link and tried to purchase a laptop listed for $on the clearance siteOnly when I got to the final step, it said this item is no longer availableI went back and the laptop was still listed for the same priceIt is still listed for sale at the same price I contacted Dell and was told that the item was indeed out of stockThey expressed regret, but they made no attempt to honor the price that they were continuing to advertiseThis is a classic Bait-and-Switch scam
I purchased a Alienware RLaptop Computer on March 9, from DellI received the computer which came with a controller about 7-days laterWhen I went to use the computer, I noticed that the keys on this laptop were different than the keys on my other laptop which made it difficult for me to typeI contacted Dell about a week later regarding this issueI was informed that I had ordered a gaming computer, and that I could send it back for a full refund since it was within daysI sent the computer back along with the mouse via UPS Store in separate shipmentsI contacted Dell several days later to verify receiptI was informed they had indeed received everything on April 1, and I would receive my refund no later than daysDell made a partial refund of $to my account for a logistic mouse and $ for a computer I paid $1,on April 28, I've tried my best to resolve this issue various timesI've spoken to several supervisors who have ensure
I've been a Dell customer and reseller for many yearsOn 10/I placed an online order for a server (Order # [redacted] $2,before refunding of sales tax)After the order was successfully placed and confirmed, I was notified days later that the order was canceledI was not given a reason why, and I spent hours on the phone trying to reach someone who could help me, getting forwarded to different departments over and over, explaining my issue each timeI was told the issue was with a gift card I had tried to use on the order So I placed the order again online on 10/ (Order # [redacted] $2,before removal of sales tax)I emailed Customer care explaining the situation and asking to notify me before cancelling the orderSame as before, it was successfully placed and confirmedCustomer care emailed me back and said the order was in production stages (Service Request Number: [redacted] | )However, on 10/I received an email
I ordered a 3ds Nintendo xl on Decand opened a Dell accpunt to use for the purchaseA few days later I received an email stating order would be shipped 9n Dec.16-On Dec.22, I called Dell and was told item was on back order until AprilI told dell I had to have it and could not wait til April as it was a ***tmas present for my childI asked to cancel orderCustomer service agent said she would send me instructions to cancel order onlineI got the instructions and for some reason was not able to cancel the itemImmediately I called Dell and I was told they would handle it and before I got off the call was told it was cancelledmonths later a box shows up without my authorizationUnfortunately it was delivered when my year old was undergoing brain surgeryWhen I tried to return it once I got access to a printer it was days and against dell policyI called and spoke to multiple people and was told there are no exceptions to the day policy on re
I purchased a Dell Inspiron Series (5547) on November 4, On March 26, exactly months from my initial purchase I opened my laptop cover and heard a click On March 31, 2015, I opened my laptop and the right hinge corner edge fell off I contacted Dell and was told that part is not covered under warranty I explained to Dell that there has been no trauma I have Dell laptops and Dell PC's in my home (I can give serial numbers as proof for Dell to verify) and have never had a problem like this I personally LIKED Dell products and would ONLY use Dell until now Dell quoted me at $to fix the part This was a new laptop and the hinge should not break with regular non forceful opening and closing August 1, I was using the laptop and noticed the left hinge corner on the couch The laptop was sitting on my lap while I was using it Once again, there was no trauma I heard no click at all I just noticed the piece on the couchWell my laptop is g
Dell refuses to honor an internet sale price They took the order, confirmed it and more than hours later sent me a cancellation notice claiming I cancelled the order Of course they sent that email out on a Sunday while their customer care department is not open After an hour on the phone Monday I was told that it was an online pricing error rather than a sale price and that the order was cancelled by Dell, not me Dell refuses to honor their listed price so I will never do business with Dell again, my wife's birthday is ruined and Dell has lost a customer for life
On February 8, I ordered a computer from Dell - Order # [redacted] The computer was received in a timely mannerWhen I purchased the computer I was told I would receive a 5% Dell Rewards credit/rebate which I could use on a future purchaseOn March 20, I received an email from Dell stating " $was added to your Loyalty Rewards account." When I log onto my Dell account I can see the $with a Transaction date of 3/21/and an Expiration date of 6/19/However, my account shows Available rewards $ I have contacted Dell timesBy chat on 4/2/while attempting to make a purchase (that is when I found out that the rewards which were "added" were in fact not added); I also spoke to a customer service person and to my "Customer for Life" designated representative on 4/3/I get nothing but a bunch of double talk
Belkin surgemaster surge protector has a lifetime warrantyit melted and I need it replacedpurchased it from Dell on Reference # [redacted] I have been calling Dell for days and they keep doing the transfer game with me until I ask for a supervisor which transfer me to a cut off number where the computer says "can not continue processing you call, please hang up." I call the main number and explain everything to them and they transfer me to the same supervisor....after a few times they no longer answer their phone either
I purchased a Dell monitor SE2716H with order# [redacted] on 02/10/The monitor price reduced days after I purchasedI called customer care on 02/16/and rep agreed to credit back $50+ amount to my credit card accountService request has also been created for this request and it's pending for more than daysI have called multiple times almost every week (some time times based on date they provided) to get the latest status and they promised me every-time that money will be credited back within 24-hours, which never happened even after callsIt's so frustrating dealing business with DellI was a big fan of Dell customer service with my previous purchases but it's no longer the same I hope they resolve this issue as soon as possible
I put the online order on their Dell website for Dell laptop -Inspiron Series - on Sept 07,and order was processed and confirmed by provided the Estimated delivery date Sept 20, 2018(received emails)They cashed the amount $from my Credit Card company immediately after purchaseOn Sept 19th, 2018, I received another email saying "Your order has been delayed and revised delivery date Oct 16,On Sept 21,2018, they have cancelled my order without providing any explanationWhen I called customer services, representatives keep transferring the calls from one department to another department too many times without resolving the order issueI asked to re-process the order and they refuse to re-process the orderPlease help to resolve this issue
I purchased my Dell XPS laptop in July of Dell has a return policy of daysAfter days my computer started having significant hardware driver problems and had to be serviced and fixed over times in months Technicians came to my home to fix it and replaced the motherboard two timesUnfortunately nothing fixed the problemAfter begging for my money back or for a new laptop, Dell finally "conceded" and sent me a refurbished unit which they promised me would workOf course upon opening this unit, there was another hardware driver failure which they could not resolve I am apparently now stuck with this new "refurbished" product and they are refusing to give me a new computer My only option is to now send the refurbished unit (after they guaranteed this would be perfectly functioning) to be fixed after barely having it in my possession I have been out of a functioning laptop while in Physician Assistant school for way too long I think its preposterous that I
I originally ordered a refurbished dell laptop from dell outletThe unit came broken, so I sent it back for a refundI had some problems getting the refund processed and due to these two issues [redacted] @ dell offered me a $credit to my credit card if I ordered another laptop new that was atleast $ [redacted] sent me an email stating she would process the refund to my credit card if I placed my order, so I purchasea machine that was $1216.xx (gift card, credit card) that dayI followed up with [redacted] once the laptop had arrived and I had a chance to make sure everything was working correctlyThere was also a dell sale going, which I was protected under the dell price guarantee for so she ended up submitting a refund request in the amount of $($as promised for problems, and for price guarantee)Service request # [redacted] I receieved a notice that the service request had been closed and a refund had been processed "to your original mode of pa
On 12/12/18 I called the number provided ( [redacted] ) by Dell chat representative, [redacted] *. I was on the phone for approximately an hour and a half (10:45am-12:15pm). During this call I was transferred to ten different departments until I was finally connected to the correct department to resolve an issue regarding C
r [redacted] /Dell Purchase ID [redacted] . I was informed that this order was cancelled; however, it was cancelled without prior notification. I was never ever notified about this cancellation. Upon learning this, I was hoping the order would be reprocessed. As the last and final representative was about to assist me with the reorder, the phone was disconnected. Although the representative had my contact information, I never received a call back, I did however, called back to explain the situation, this time the representative refused to reprocess the order for the same purchase price made on 11/26/18 for $413.71. I expressed my frustratio
I recently purchased a new Alienware laptop from Conn's Home Plus and after registering my laptop with Dell I discovered that something was wrong with my warrantyAfter attempting twice to get the warranty issue remedied I was told that they could not help me even with a proof of purchase in handThey proceeded to tell me that I needed to contact the store I purchased the laptop at and after doing so and having them send me further proof of purchase Dell still refused to help meThis is a dollar computer that badly needs a warranty and they refuse to even look into the matter for me
I would like an explanation as to why I needed to get a new credit card issued On June 22nd I came home to find and attempted delivery notice from FedEx As I had ordered a few things on-line I assumed this was one of them and signed the delivery release slip (FedEx [redacted] ***) The next day no delivery So I called FedEx and they stated the shipment had been recalled by the sender (Dell) I thought that was odd as none of my purchases were from Dell So we checked our main CC and found a charge of around $on it from Dell We called our credit card company who asked us to call you and try and straighten it out We called your customer support number and was on hold for over an hour so we eventually hung up At this point I figured you would realize a mistake was made and reverse the charge Well on 06/I got an e-mail from UPS stating a delivery was coming and again figured it was one of my actual purchases (UPS [redacted] ) I went and looked at the stat
Ordered product on Feb 10th Opened it a week later and it was randomly shutting itself down Downloaded antivirus program at customer service suggestion Continued to have problems Called in March - ran diagnostics said nothing was wrong with computer but it was still randomly shutting down April 1, the computer started randomly beeping from an off setting Loud, obnoxious beeps Between the chat support and technical support they have run diagnosis again, the drivers, the chipsets, reinstalled the BIOS, reinstalled Windows operating system Nothing keeps it from just randomly shutting down But yet my computer is fine according to DELL Technical Support is telling me to contact sales and sales is telling me to contact technical support and the rest of the time combined I've spent over hours on hold and in transfer loops because nobody wants to deal with my issue! The only solution they have for me is to mail the laptop to a depot for 2-weeks
I purchased an extended warranty from Dell Incthrough Dell Concierge, and I've had a problem with regards to an issue with my speakers/bluetooth headphones/sound not working properlyI first spoke to ***- Dell ID#- [redacted] on Mar 4, beginning at 10:am- 1:pm, and he didn't resole the issue, bet he did hang up on meI called back at 1:pm Mar 4, and spoke to another Dell Concierge Technician [redacted] ***- Dell ID#- [redacted] at which time I also gave her control over my computer to resolve the issue, at around 4:pm the issue wasn't resolved, and she offered me an option because she said one of the files were infected, and she wanted me to give her permission to set up an account on the computers test site, and I quite naturally refused, because the test site is only for certain issues, and I quite naturally didn't want to have her to do that, plus the fact I had given her my password in an encrypted form so that she would be able to perform all of the necessary tasks
I placed this order [redacted] and paid $by my credit card of Amex on May.13thAnd Dell shipped me this order via fedex number [redacted] and this package should be delivery today But Fedex tell me the dell had returned this shipment without my agreement and no one of dell informed me this return before they return!!! I had paid money and Dell had shipped the packageI think the contract of this trade had been build and in lowThe return of Dell had be out of low!!! I am very angry!!!