Ordered computer from Dell Computers on Nov 29, to be shipped on Dec 2, and delivered on Dec 5, Computer never arrived Calling Dell Order Support and they said someone would get back to me about where is my computer I ordered Called Dec 6, Dec 7, Dec and was told someone will call but no one has On Friday they said can't do anything now but will call you on Monday which is today Dec 11, Have made several calls and talked to number of people trying to get this resolved but only get run around...asking to talk to supervisor but all I get is excuses and we will get back to you in hours because the shipping company is not answering the phone called the shipping company CEVA 800-888-and they can't seem to locate where the computer is And again told to wait anotherf hours!!?? But I do have this Dell Service Request Number
About months ago I purchased a computer directly from DellI have spend countless hours with them on the phone and having visits to my house to fix problems that still exist With my year warranty out in just a few months I have been asking for a replacement computer I keep getting emails that say they will call me back with in 24-hours These calls never come When I call to complain they set up a specific hour window to call back Even 2-hours after their agreed to timeNo Call I am tired of the run around I am also nervous about the quality of the Model they sold me I have asked if I can pay the difference between what I paid and a newer model that comes with Widows installed, not an upgrade Today (2-10-2016_ I was promised a call back between 1-pm as of Pm no callwhat a surprise???? I called to Customer service who confirmed that they saw on my record that a call back was to happen I got some very rude guy named [redacted] on the line I a
I purchased a tv on April We received the tv on May and upon opening the box discovered the tv was bustedWe spoke with customer service that afternoon and they said we would receive a replacement in daysWe called today May and discovered that the exchange order had been cancelled due to technical difficulties and they would have to restart the exchange process and it would be another days before we would receive itIf this is the case it will be a month from the time we purchased the tv until the time that we will get one that hopefully worksThis is completely unacceptableDell customer service is the worst I have ever dealt withYou can not understand anything anyone says and they will transfer you around several times even to departments that have nothing to do with exchangesI just want a working tv
My name is Phillip W***I have been a very loyal Dell Customer for a number of yearsI've purchased not only consumer products but also goods for my businessMy crs are [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), and ( [redacted] )Please feel free to review my past dollars spent with your company On February 8, 2018, I prepared my Dell Inspiron Laptop to be shipped to your facility in Houston for warranty work to be performedOn Wednesday, February 14, I received a call from Bobby O [redacted] with Dell letting me know that my package arrived, however instead of a computer in the box, there were bottles of waterI panickedI personally packaged my deviceMy package was then placed on my secretary's desk untouched until FedEx picked it up on the afternoon of February 8thBobby proceeded to speak to me in the most condescending manner, implying that the package was tampered with at my place of businessI personally packaged thi
I purchased an Inspiron in May Initially I would get an error about the system not recognizing the chargerIf I unplugged it and plugged it back in the charger would charge the unitAfter about months it started giving the error on startup and would not charge at allI contacted Dell, and arranged a depot repairWhen I received my computer back today, I got the same error immediately on start upI contacted Dell again, and they are making me send it back to them againI use my computer for work, and it is now going to be another week or more before I can workThus far, this has cost me over $
I bought a Dell laptop which is considered "high-quality" and spent money on it thinking that it would deliver the quality I was looking for in my laptop being that I had spent a lot of moneyUnfortunately, my laptop began to fall apart within a month of purchasing it with the bottom part of my laptop coming apart and my computer would randomly heat up and shut downIn fact, there were times when I was working on my laptop and my computer screen started to blank outI called technical support multiple times and every time the representatives would give me a different reason to why my laptop was not functioning properlyThen, they even started repetitively forcing me to buy new warranty while it was within warranty and told me a technician could come out and fix my laptop but there is no guarantee that it would necessarily fix my laptop and I would have to pay out of pocket to get it fixedI have never heard something so ridiculous like thisI can't believe that this is the level of integrity and value Dell upholds as a companyThey need to stop cheating consumers and selling crappy so-called high-technology laptops because they are absolutely piece of crapI am going to be sure to never recommend this company to my friends and family to buy their electronic devicesThis is ridiculous and committing act of fraud to consumers
Three days ago,I ordered a Dell XPS laptop from Dell.com and received a confirmation emailSince the order did not appear on my order history, I called Dell customer service about the issue and they said they would remove the hold on the item I called again today about the same issue, and they denied everything the representative, named "John", said yesterday, and said they have to cancel the order, and I would not be able to receive the 12% discount originally on the product I was redirected multiple times to departments that were closed by the operator at Dell customer service, and the issue was not resolved, and doesn't seem resolvable after hours of phone call over multiple days
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
Have purchased tablets from Dell and both have major issues and will not work Latest tablet now showing BitLocker recovery, you cannot enter any security key or will not go to next screen This issue occurred the end May and the warranty ended in April Dell csr said to contact microsoft for security key But cannot enter anything was told by Microsoft to contact Dell and to have them correct their hardware issue The csr said because the warranty ended they would charge a minimum of $and try to resolve the issue This is not the first time with issues on tablets 2nd tablet had charging issues that started occurring just prior to warranty expiring The repair was done under warranty but the same issue re-occurred less than days later and it was not covered under a warranty These tablets were not abused and were taken care of but both have broken down and I am still paying for the tablets on my Dell Preferred Account The support team says I would have to
I purchased a laptop that malfunctioned within months of being purchaseDell helped restore it back to manufacturer setting but I lost all my software that I purchasedThey said they will help me reinstall it but every time I emailed Dell they don't? respond backI want a full refund because they obviously do not care about meThis laptop was purchased so I can use it and I'm unable to use it
Purchased a brand new Dell Inspiron 24-7459,Poppy BTXService number [redacted] Computer out of the box would not work new when bought August Have spent hours with customer serviceDell technicians, many days waiting for parts to be sent to technicianSent back to Dell twiceReceived computer back on October 19thComputer boots on however the monitor is crooked This is a brand new computer never usedIt looks ridiculous and after two months we should have a new computerNot one that was placed on a stand not straightened
Dear Revdex.com team, I placed one dell laptop order which the order NOis [redacted] on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
On Feb 28th I bought a computer from dell's website which had the computer listed as in Stock and expected delivery of Dec 2- After I bought the computer on Dec 1, they changed th e expected delivery to Dec On Dec 10th they changed it to Dec 25th This is a month from when I bought it and had expected to give it as a gift to someone This is unacceptableIf I had known it would take so long to get it I would never have bought it in the first place It's unacceptable and seems to me advertising that the company shouldn't be allowed to do
6/30/Monitor flickeringPC days out of warrantyPaid $Dell shipped return box to meBox recd 7/Fed Ex'ed pc to Dell 7/ Dell recd 7/ 7/Contacted by Dell diagnosis incorrectPaid additional $PC repair on hold re: Dell repair tool Called Dell 7/12, 7/(2x), 7/(told would rec return shipping info on 7/19)Still on repair hold7/called Dell - told to wait additional 24-hoursSpoke to supervisor who promised to call back next dayWhen asked what I wanted, said either send repaired pc quickly or return unrepaired pc and refund my two payments 7/ Recd call from Dell rep- pc being repaired, should ship either Fri 7/or Mon 7/ Repair tool now shows pc in repair 7/called DellTold pc being repaired and should rec email with shipping info by end of 7/Every contact I'm asked to wait 24-hoursIt is over weeks since Dell has my pc and longer since they have payment with no resolution
I purchased a Dell™ H625CDW Wireless Multifunction Color Cloud Laser Printer from Quill.com on 3/27/The printer is designed for small or medium business use but I only used it at home to print less than pagesThe printer has recently stopped working and returned an error code 062-Upon research the error indicates a scanner ccd issue and it is a common problem among the entire dell printer product lineFor example these links: https://www.amazon.com/gp/customer-reviews/R1ND69F91KLQZR/ref=cm_cr_arp_d_rvw_tt...⇄ https://www.dell.com/community/Printers/H625cdw-Scanner-Error-Code-062-380/td-p/ There are many users experienced the same issue just shortly after the year warrantyIt makes me think that the product is defect and there are some design issueJust because the scanner part is faulty, the device refuse to start up so even the printer function is disabledThere is no work around unless users are willing to pay for the re
Placed an order and business days later the web site only confirms the order was receivedNo production info, no shipping infoCalled Customer No-Service and they confirmed the computer is STILL AT THE FACTORYThey will not cancel the order so I can re-order one of the on-sale Alienware 15"rmodelsDelivery is still supposedly 3-weeks out The order hasn't proceeded past "confirmed"/received yet they refuse the cancel the orderThey insist on shipping the computer (but don't know when that'll happen) and then insist I then return the computer laterIn presumably 3-weeks when I get it This is ridiculousThe computer if it exists yet is still at the factoryThere's no shipping info, nor nothing on the web site that shows whether the order has proceeded beyond "confirmed"/received
I purchased a laptop from Dell on 11/27/15, when I received the product it did not work correctly and after much aggravation and filing a complaint I was able to get it returned on 1/18/and received an email from [redacted] from Dell on 1/18/with a Refund dispatch number ( [redacted] ) and was told that once they received the item back that he would get the refund closed out On 2/3/I have an email from [redacted] stating that they had received the returned product and that they had completed the refund and that it would be credited back to my account in 3-business days I then contacted him again on 2/17/because I had received a letter in the mail from Dell Financial Services looking to collect money for the product that I had returnedHis repsonse back to me was that it was refunded to the original mode of payment on 2/2/through order number [redacted] and that he now did not have any access to my financial account that I would need to contact Dell Financial Services myse
Hello my name is [redacted] and I have been having problems with dell since December 17th Ever since then I've had muiltiple hardware issues such as blue screens,my entire computer shutting down, high temperatures, and screen tearing which lead me to place an order for a "new" motherboard and LCD replacement and when that failed to be processed I received another Alienware laptop through an exchange and I'm still receiving just as many hardware issues if not more with this second computer that I received in January of despite having them send someone from Dell to "fix" the issues of this second computerI've been contacting Dell technical support but they have failed to resolve the issues despite my warranty still being in effectThey've also neglected to contact me on multiple occasions regarding the problemsThis situation has added to my already severe anxietyPlease help me to get this situation resolved thank you in advance
I purchased a battery for my Dell Inspiron Laptop on November They sent me the wrong battery and I immediately let them know They had it picked up from me December 2016, by UPS I received a Return Update email from Dell on December 2016, that confirmed the battery had arrived at Dell and that they had received the returned product And another email December stating the same thing The emails also stated I could expect my account to be credited The charge of $for the battery was on my December credit card statement and I paid that December I have contacted Dell via telephone and email numerous times I have been assured numerous times that the charge would be credited back to my credit card within 3-business days Each time I try to contact them it is a long drawn out process Some emails are returned I have spent hours and hours on this problem I have stacks of emails and pages of notes on telephone conversations I never commu
Purchased a $laptop from Dell.com Experienced intermittent sounds issues starting within month of receipt Sent in for repair and speakers were replaced, Windows reinstalled and a sound driver updated; issues resurfaced days after return When I was able to resend it to Dell for further repairs (I am a student so had to wait until after classes), they started discussing replacing my motherboard and sound card I feel that I am being left with a refurbished computer that has a high risk of future malfunction I spent the money on a high end computer so that I could be sure of its reliability, and this is not at all what I expected Additionally, I have spent hours on the phone, been without my laptop for an estimated 2-weeks within a year, and had to deal with multiple Windows re-installations which results in a complete wipe of my information and set up every time My complaint regarding these matters was escalated from their tech support team to their advance
Ordered computer from Dell Computers on Nov 29, to be shipped on Dec 2, and delivered on Dec 5, Computer never arrived Calling Dell Order Support and they said someone would get back to me about where is my computer I ordered Called Dec 6, Dec 7, Dec and was told someone will call but no one has On Friday they said can't do anything now but will call you on Monday which is today Dec 11, Have made several calls and talked to number of people trying to get this resolved but only get run around...asking to talk to supervisor but all I get is excuses and we will get back to you in hours because the shipping company is not answering the phone called the shipping company CEVA 800-888-and they can't seem to locate where the computer is And again told to wait anotherf hours!!?? But I do have this Dell Service Request Number
About months ago I purchased a computer directly from DellI have spend countless hours with them on the phone and having visits to my house to fix problems that still exist With my year warranty out in just a few months I have been asking for a replacement computer I keep getting emails that say they will call me back with in 24-hours These calls never come When I call to complain they set up a specific hour window to call back Even 2-hours after their agreed to timeNo Call I am tired of the run around I am also nervous about the quality of the Model they sold me I have asked if I can pay the difference between what I paid and a newer model that comes with Widows installed, not an upgrade Today (2-10-2016_ I was promised a call back between 1-pm as of Pm no callwhat a surprise???? I called to Customer service who confirmed that they saw on my record that a call back was to happen I got some very rude guy named [redacted] on the line I a
I purchased a tv on April We received the tv on May and upon opening the box discovered the tv was bustedWe spoke with customer service that afternoon and they said we would receive a replacement in daysWe called today May and discovered that the exchange order had been cancelled due to technical difficulties and they would have to restart the exchange process and it would be another days before we would receive itIf this is the case it will be a month from the time we purchased the tv until the time that we will get one that hopefully worksThis is completely unacceptableDell customer service is the worst I have ever dealt withYou can not understand anything anyone says and they will transfer you around several times even to departments that have nothing to do with exchangesI just want a working tv
My name is Phillip W***I have been a very loyal Dell Customer for a number of yearsI've purchased not only consumer products but also goods for my businessMy c
rs are [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), ( [redacted] ), and ( [redacted] )Please feel free to review my past dollars spent with your company On February 8, 2018, I prepared my Dell Inspiron Laptop to be shipped to your facility in Houston for warranty work to be performedOn Wednesday, February 14, I received a call from Bobby O [redacted] with Dell letting me know that my package arrived, however instead of a computer in the box, there were bottles of waterI panickedI personally packaged my deviceMy package was then placed on my secretary's desk untouched until FedEx picked it up on the afternoon of February 8thBobby proceeded to speak to me in the most condescending manner, implying that the package was tampered with at my place of businessI personally packaged thi
I purchased an Inspiron in May Initially I would get an error about the system not recognizing the chargerIf I unplugged it and plugged it back in the charger would charge the unitAfter about months it started giving the error on startup and would not charge at allI contacted Dell, and arranged a depot repairWhen I received my computer back today, I got the same error immediately on start upI contacted Dell again, and they are making me send it back to them againI use my computer for work, and it is now going to be another week or more before I can workThus far, this has cost me over $
I bought a Dell laptop which is considered "high-quality" and spent money on it thinking that it would deliver the quality I was looking for in my laptop being that I had spent a lot of moneyUnfortunately, my laptop began to fall apart within a month of purchasing it with the bottom part of my laptop coming apart and my computer would randomly heat up and shut downIn fact, there were times when I was working on my laptop and my computer screen started to blank outI called technical support multiple times and every time the representatives would give me a different reason to why my laptop was not functioning properlyThen, they even started repetitively forcing me to buy new warranty while it was within warranty and told me a technician could come out and fix my laptop but there is no guarantee that it would necessarily fix my laptop and I would have to pay out of pocket to get it fixedI have never heard something so ridiculous like thisI can't believe that this is the level of integrity and value Dell upholds as a companyThey need to stop cheating consumers and selling crappy so-called high-technology laptops because they are absolutely piece of crapI am going to be sure to never recommend this company to my friends and family to buy their electronic devicesThis is ridiculous and committing act of fraud to consumers
Three days ago,I ordered a Dell XPS laptop from Dell.com and received a confirmation emailSince the order did not appear on my order history, I called Dell customer service about the issue and they said they would remove the hold on the item I called again today about the same issue, and they denied everything the representative, named "John", said yesterday, and said they have to cancel the order, and I would not be able to receive the 12% discount originally on the product I was redirected multiple times to departments that were closed by the operator at Dell customer service, and the issue was not resolved, and doesn't seem resolvable after hours of phone call over multiple days
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
Have purchased tablets from Dell and both have major issues and will not work Latest tablet now showing BitLocker recovery, you cannot enter any security key or will not go to next screen This issue occurred the end May and the warranty ended in April Dell csr said to contact microsoft for security key But cannot enter anything was told by Microsoft to contact Dell and to have them correct their hardware issue The csr said because the warranty ended they would charge a minimum of $and try to resolve the issue This is not the first time with issues on tablets 2nd tablet had charging issues that started occurring just prior to warranty expiring The repair was done under warranty but the same issue re-occurred less than days later and it was not covered under a warranty These tablets were not abused and were taken care of but both have broken down and I am still paying for the tablets on my Dell Preferred Account The support team says I would have to
I purchased a laptop that malfunctioned within months of being purchaseDell helped restore it back to manufacturer setting but I lost all my software that I purchasedThey said they will help me reinstall it but every time I emailed Dell they don't? respond backI want a full refund because they obviously do not care about meThis laptop was purchased so I can use it and I'm unable to use it
Purchased a brand new Dell Inspiron 24-7459,Poppy BTXService number [redacted] Computer out of the box would not work new when bought August Have spent hours with customer serviceDell technicians, many days waiting for parts to be sent to technicianSent back to Dell twiceReceived computer back on October 19thComputer boots on however the monitor is crooked This is a brand new computer never usedIt looks ridiculous and after two months we should have a new computerNot one that was placed on a stand not straightened
Dear Revdex.com team, I placed one dell laptop order which the order NOis [redacted] on the website last month, And the expected delivered data is 24th Sep in the order system But I still did not received the order on 29th, Sep I contacted with Dell for this problem They said that the order item has been lost during shipping and send other the replacement order which include the same configuration to me again after 24-hours But I still did not get any updated or info after one weekI contacted with them again, They tell me that they do not have the same configuration for the order I have placedWhy did they not confirm this prior one week ? It was not accepted So I suggested that they could send the replacement order which include the same configuration or give me refund But I did not get any respond for this so farThis purchase experience is so bad !!! Dell Inc respond is so slow and arroganceif you did not contact with them, they will not give you
On Feb 28th I bought a computer from dell's website which had the computer listed as in Stock and expected delivery of Dec 2- After I bought the computer on Dec 1, they changed th e expected delivery to Dec On Dec 10th they changed it to Dec 25th This is a month from when I bought it and had expected to give it as a gift to someone This is unacceptableIf I had known it would take so long to get it I would never have bought it in the first place It's unacceptable and seems to me advertising that the company shouldn't be allowed to do
6/30/Monitor flickeringPC days out of warrantyPaid $Dell shipped return box to meBox recd 7/Fed Ex'ed pc to Dell 7/ Dell recd 7/ 7/Contacted by Dell diagnosis incorrectPaid additional $PC repair on hold re: Dell repair tool Called Dell 7/12, 7/(2x), 7/(told would rec return shipping info on 7/19)Still on repair hold7/called Dell - told to wait additional 24-hoursSpoke to supervisor who promised to call back next dayWhen asked what I wanted, said either send repaired pc quickly or return unrepaired pc and refund my two payments 7/ Recd call from Dell rep- pc being repaired, should ship either Fri 7/or Mon 7/ Repair tool now shows pc in repair 7/called DellTold pc being repaired and should rec email with shipping info by end of 7/Every contact I'm asked to wait 24-hoursIt is over weeks since Dell has my pc and longer since they have payment with no resolution
I purchased a Dell™ H625CDW Wireless Multifunction Color Cloud Laser Printer from Quill.com on 3/27/The printer is designed for small or medium business use but I only used it at home to print less than pagesThe printer has recently stopped working and returned an error code 062-Upon research the error indicates a scanner ccd issue and it is a common problem among the entire dell printer product lineFor example these links: https://www.amazon.com/gp/customer-reviews/R1ND69F91KLQZR/ref=cm_cr_arp_d_rvw_tt...⇄ https://www.dell.com/community/Printers/H625cdw-Scanner-Error-Code-062-380/td-p/ There are many users experienced the same issue just shortly after the year warrantyIt makes me think that the product is defect and there are some design issueJust because the scanner part is faulty, the device refuse to start up so even the printer function is disabledThere is no work around unless users are willing to pay for the re
Placed an order and business days later the web site only confirms the order was receivedNo production info, no shipping infoCalled Customer No-Service and they confirmed the computer is STILL AT THE FACTORYThey will not cancel the order so I can re-order one of the on-sale Alienware 15"rmodelsDelivery is still supposedly 3-weeks out The order hasn't proceeded past "confirmed"/received yet they refuse the cancel the orderThey insist on shipping the computer (but don't know when that'll happen) and then insist I then return the computer laterIn presumably 3-weeks when I get it This is ridiculousThe computer if it exists yet is still at the factoryThere's no shipping info, nor nothing on the web site that shows whether the order has proceeded beyond "confirmed"/received
I purchased a laptop from Dell on 11/27/15, when I received the product it did not work correctly and after much aggravation and filing a complaint I was able to get it returned on 1/18/and received an email from [redacted] from Dell on 1/18/with a Refund dispatch number ( [redacted] ) and was told that once they received the item back that he would get the refund closed out On 2/3/I have an email from [redacted] stating that they had received the returned product and that they had completed the refund and that it would be credited back to my account in 3-business days I then contacted him again on 2/17/because I had received a letter in the mail from Dell Financial Services looking to collect money for the product that I had returnedHis repsonse back to me was that it was refunded to the original mode of payment on 2/2/through order number [redacted] and that he now did not have any access to my financial account that I would need to contact Dell Financial Services myse
Hello my name is [redacted] and I have been having problems with dell since December 17th Ever since then I've had muiltiple hardware issues such as blue screens,my entire computer shutting down, high temperatures, and screen tearing which lead me to place an order for a "new" motherboard and LCD replacement and when that failed to be processed I received another Alienware laptop through an exchange and I'm still receiving just as many hardware issues if not more with this second computer that I received in January of despite having them send someone from Dell to "fix" the issues of this second computerI've been contacting Dell technical support but they have failed to resolve the issues despite my warranty still being in effectThey've also neglected to contact me on multiple occasions regarding the problemsThis situation has added to my already severe anxietyPlease help me to get this situation resolved thank you in advance
I purchased a battery for my Dell Inspiron Laptop on November They sent me the wrong battery and I immediately let them know They had it picked up from me December 2016, by UPS I received a Return Update email from Dell on December 2016, that confirmed the battery had arrived at Dell and that they had received the returned product And another email December stating the same thing The emails also stated I could expect my account to be credited The charge of $for the battery was on my December credit card statement and I paid that December I have contacted Dell via telephone and email numerous times I have been assured numerous times that the charge would be credited back to my credit card within 3-business days Each time I try to contact them it is a long drawn out process Some emails are returned I have spent hours and hours on this problem I have stacks of emails and pages of notes on telephone conversations I never commu
Purchased a $laptop from Dell.com Experienced intermittent sounds issues starting within month of receipt Sent in for repair and speakers were replaced, Windows reinstalled and a sound driver updated; issues resurfaced days after return When I was able to resend it to Dell for further repairs (I am a student so had to wait until after classes), they started discussing replacing my motherboard and sound card I feel that I am being left with a refurbished computer that has a high risk of future malfunction I spent the money on a high end computer so that I could be sure of its reliability, and this is not at all what I expected Additionally, I have spent hours on the phone, been without my laptop for an estimated 2-weeks within a year, and had to deal with multiple Windows re-installations which results in a complete wipe of my information and set up every time My complaint regarding these matters was escalated from their tech support team to their advance