The right hinge on my Inspiron 5547, which was purchased from Dell.com less than two years ago, has brokenThe issue is affecting the wireless on my computer as well I have researched the issue and it appears that many other Dell users have experienced the exact same problem, on the same hingeI have contacted Dell who has asked that I pay $for the repair Under the implied warranty of merchantability, a computer should be fit for the purpose for which it has been intendedThe particular purpose of a laptop computer includes transportation, which inherently involves opening and closing the computerSince this defect happened during the operation of the computer, and since it clearly happened due to defective manufacturing of the plastic / hinge of the computer, it falls within this warranty
On Feb 9, I purchased a printer from Dell official websiteThe order number is [redacted] However, my order was cancelled on Febwithout any solid reasonsDell just said it was an website errorAnd the customer service agent declined to compensate
Placed an order with Dell prior to placing order expected shipping date was 12/ I called Dell to see why order hadn't shipped they said there was a delay due to part needed to complete orderAfter being transferred to several customer service reps and departments I was told I had to cancel order and place new one due to configuration error No one could explain what that meant or why I had to place new order First order was made online 2nd order was placed over phone with sales repSales rep assured me this 2nd order would not have any further complications and that she confirmed Dell had all the parts needed to forefill my order The only down side was I wouldn't receive the order till 12/ Then on 12/Dell calls me to tell me there is a problem with order and that I wouldn't receive order till 1st or 2nd week of January Then told me I should place new order and that modification department will help me place an order on a computer with similar parts that they have in
I purchased a Dell Venue tablet in June of 2015. Just days before the warranty expired in June 2016 I had to return it to Dell because it would not accept a charge. They fixed it and returned it. However, the same problem returned in December. When I contacted Dell to have it repaired I was told they could not do anything since the tablet was now no longer under warranty. I pointed out that this was the same problem they apparently fixed in June. Since the repair did not last, It seemed reasonable to me to have them do it again. But after speaking with a half dozen people they refused to do anything.
I bought a dell laptop pc in Dec since that time I've had screens replaced ,a hard drive and a battery that I had to buy.The last screen which was replaced does not get a sharp picture, it's hazy ,upon watching videos the color is not rightIt also not a sharp picture like the othersThe last screen was replaced on 7/29/I also have an extended year warranty which means if they can't fix the problem on the phone the send a tech to your home to fix the problemAlso the tech left scratches on the beveled part the goes around the keyboard to pry it open to replace the screenMy disk drive is also loose.I explained all of this to the dell tech over the phone and he says I have to send my laptop to Texas if I want it looked at otherwise live with it he said.And he didn't say for sure if they would fix it
I contracted with Dell for in home service Next Business Day Support / Complete Care with Service Tag [redacted] My laptop is now experiencing significant hardware failuresI contacted Dell and requested in home serviceDell is refusing to provide in home service to make repairs
I purchased an LG TV on 1/3/ The manufacturers warranty is year and it came with a year extended warranty I called Dell technical support yesterday and was transferred times they said to call LG because it was past the year timeframeEverything I call Dell they say I've reached home cumputer support Then they transfer me to electronics support but they tell me to call LG I called LG and they said the extended warranty is held by Dell because it was bought from Dell.com I have the original emails from my order I have my order number for the TV and for the extended warranty, I have my cr, I have my Dell Purchase ID # NO ONE WILL HELP ME!!!!!!! My TV is making a loud buzzing noise It doesnt matter if the volume is all the way up or down the buzzing noise continues There is nothing plugged into the TV I have to unplugg the TV to stop the noise The buzzing noise happens when the TV is turned on and turned off I have made separate
After numerous under warranty in-home repairs (four visits since November 23, 2015), the service technician finally declared the computer could not be repairedSomeone called from the Service escalation team to promise I would receive an equal or better new system, however the computer presented to me had a lower level processor (an irather than an iprocessor as I had, which has significant processing differences)When I stated that was insufficient, the threat was made to take weeks longer to rebuild an older machine As it is, the anticipated shipping date shown in the latest email, March 8th, 2016, is one month after the latest repair request was made February 09, 2016) I was also informed that the warranty on the replacement would only go as long as my original warranty As a Dell Advantage Member, I am entitled to day shipping, but the shipping shown for the replacement shows day shipping I have been deprived of the use of any computer for weeks I need this syst
You have wrong information on your website and your customer support rep even knows it! However, I still could not exchange the product and you have wasted my time and moneySince, I will have to go back and send your malfunctioning product back to get the credit Here is the exact note and email that I have send to your customer care [redacted] On the website the operating system for Alienware Alpha Ris Window However, I did not have window operating system when I received the product [redacted] and his supervisors and managers told me that even though I get the replacement it will still not have operating systemSeriously?????? WHY WOULD YOU PUT IT ON YOUR WEBSITE THAT IT DOES Please check your own website, you are definitely misleading potential customer and make them very frustrated From: [redacted] Sent: Thursday, August 2, 2:PM To: [redacted] Subject: Operating System for [redacted] http: [redacted]
On Friday, Nov 2, my Dell XPS screen went black and had no power on the laptopI called Dell Customer Service to diagnose the issue and was surprised to find that my laptop was out of warranty (I had it a little over a year)I mentioned to the customer service rep that in the past Dell sent out reminders regarding the opportunity to renew warranties, but I stated that this time I did not get the noticeThe customer service rep said Dell no longer did the warranty renewal notificationsThis concerned me since I purchased a refurbished laptop from Dell I was then transferred to an out of warranty customer service rep I re-explained my laptop issue with the out of warranty customer service repThe rep informed me that I would need to send the laptop in for diagnostics and he created a service request (SR#: [redacted] )I was offered standard shipping process or expedited shipping (cost $60.76)I chose expedited shipping because I did not have a spare computer and was u
I placed an order with Dell using gift cards. They emailed me to say there was an issue with the order so I called and spent 40 min on the phone being transferred between departments until a I was told the order was fine and there were no payment issues and it would ship the next day. I got another email saying there was an order issue so I called and was transferred between departments for 30 minutes and no one could help clarify what the payment issue was so I gave my number to be called back and was never called back. Dell then cancelled my Order # [redacted] paid for by Dell gift cards. The gift card value was taken but upon order cancellation their value wasn't refunded. I just need their value refunded back to the cards since they all now list $0.00. Dell took the value of the gift cards, cancelled the order then didn't refund the gift card amount upon order cancellation. Please refund the following gift cards that were used to place this order: Card No: [redacted]
Dell is advertising on their website two laptops that are the same This one: [redacted] laptop and this one [redacted] One is advertised as including a Free TV, but it costs $more than the other one, meaning the TV isn't free at allIt's a $add onThere is one other difference between the two computers, the free TV deal includes Year Premium Support and Months McAfee and the other one includes year limited support and months McAffeeMaking those upgrades to the other machine though would only cost $70, not $
I ordered the 250GB WD SSD hard drive on January 4th and had my order confirmed the following hour and had a ship date set for January 9thAs my order was confirmed I expected the order to come on the 9th and therefore would be able to give it as a birthday presentDell send me an email on January 7th stating that I cancelled the orderI then called Dell and they refused to honor an internet sale priceThey took the order, confirmed it and more than hours later sent me a cancellation notice claiming I cancelled the orderThey sent that email out on a Saturday with no one to contact to ask why my order was cancelledThey claimed it was a pricing error and wouldn't reissue the orderI was told on phone during the weekday that my order was cancelled because of pricing error and their is nothing they can doDell refused not only to honor the order but wouldn't give any form of compensation for the lose that I encountered during that periodNot only would they refuse to honor it
I ordered a computer in February 23rd of this year when I received it it did not work I returned it on on March 9th they received it on March 15th I had to send it back again in April because it still did not work once I got it back again it still does not work every time I call them I do everything that they asked me to do which consists of the ri loading everything and it takes up like to hours I'm patient and it takes up a lot of my family time but they say that since it hasn't worked since I got it and then it's been over days that there is nothing that they can do besides get me a part for me to put in which I have to buy the part now this is a brand new computer that I bought and it has never worked but they want me to buy a part and me to put it in or they'll replace it with a refurbished computer which is a used computer for my new computer because they said that I've had it over days but if you look at all the dates they've had it most of the time out of that time wh
Dear Sir/Madam, Good morningThis is [redacted] I have purchased a [redacted] Latitude [redacted] laptop at www.***.com on July This laptop I have purchased for my Small and Medium Business (SIRI TECH ) and order number is [redacted] The service tag of laptop is [redacted] I have next business day service warranty on this laptop until July 05th on this laptop Few months back, I have transferred this [redacted] Latitude [redacted] laptop along with [redacted] warranty to my Indian company called "Plentyware Software Solutions" based in [redacted] , India which is also a Small and Medium Business company for business reasons From the month of January 2017, this laptop started giving us troubleIt is becoming too hot to handle after 4-hours of continuous use and the laptop turns off automatically making us lose our unsaved workI have raised a complaint with [redacted] India on February 22nd 2017, by calling them at the contact number provided by them in their support website [redacted] Tec
I bought a lap top from Dell with a extended premium service The lap top has not ben working since day oneThey have changed the motherboard twice and been on the phone with them for more than hours and the computer is still not working and is completely useless
I purchased laptop in June 2017, In Jan the laptop shut off and would not come back on,, sent it in for repair times and still not fixed, (it is going on months and warranty is going to end soon)it comes on and shuts back off, it makes noises and sounds like it it going to catch on fire I have talked to over different peopleI have documented most namesMy case ( [redacted] ) has been escalated twice and I have not received a call backWhenever I call they say case will be escalated and expect a call within 36-hours I purchased this laptop to do school online, it has shutoff on me during a test that I had to talk my teacher into letting me redo They replaced the motherboard twice, cables, and the adapter and still have not fixed the issue By the time they call e and resolve the issue the warranty will be up I have been without my laptop working probably since January It is now going on to March I need this issue resolved asap Customer service has just give
The promised delivery of my PC during the month of December was delayed due to a parts shortage This was fine other than I was not notified that there was a delay when I expecting it to ship The first customer service rep was a very kind person who commiserated with my issues and found the only way to move forward was to change some of the parts He also did upgrade a few as well Delivery date was moved to January 2, and I was fine with this The next time I contacted them I found that there were now multiple parts being delayed and that I had not been contacted The responses I received both from face book as well as the "manager" I was put in contact with have been of no help They have now said on multiple occasions that nothing can be done to expedite or compensate me for the order
I have been very disappointed with Dell's Customer Service Department I have new laptop that was days old, that had a virus After contacting support, and spending an additional $for premium support and $for a different anti virus software AND 1/HOURS of my time, the problem, I thought was solved The very next day I tried to install a Dell Docking station After the install, the computer would not boot back up I contacted support again, and after another HOURS, a system restore was going to solve this problem The restore ran for hours and did not fix the problem Another call from support and another HOURS, I had to download Microsoft windows from another computer and then wipe out everything on my new laptop and reinstall windows 10, and other software that was wiped clean Everything seemed to be working fine after the total refresh I was able to install a new printer but when I tried to install the docking station, the same problem occurred when rebooting the machine This time I preformed a system restore and, at least the restore worked as expectedI only had to reinstall my software apps By now, I'm pretty disgusted and nervous to try and reinstall the docking station for a third time I called customer service and was told that I could not return the docking station! I asked to speak to the manager and Sandra from Central America would not budge! I said that this product is defective and I wasn't able to return I? I said that I have $piece of equipment that I cannot do anything with! That's right! There is nothing that Dell could do I can't even return it with a restocking fee??? I WILL NEVER RECOMMEND OR PURCHASE A DELL PRODUCT AGAIN!
Dell charged me for laptop repair on my credit cards and the invoices have incorrect shipping and billing addresses Please see below Shipping & billing details Shipping information [redacted] ** Billing information [redacted] ** I have requested them to correct both shipping and billing addresses but they said they need to charge me again in order to generate a new order with the corrections In addition, the amount on the invoices do not match what was charged on my credit cards This can be considered violation of privacy and fraud since they were able to charge my card with the incorrect billing address At this point, I am not comfortable with Dell charging me again to generate a new order
The right hinge on my Inspiron 5547, which was purchased from Dell.com less than two years ago, has brokenThe issue is affecting the wireless on my computer as well I have researched the issue and it appears that many other Dell users have experienced the exact same problem, on the same hingeI have contacted Dell who has asked that I pay $for the repair Under the implied warranty of merchantability, a computer should be fit for the purpose for which it has been intendedThe particular purpose of a laptop computer includes transportation, which inherently involves opening and closing the computerSince this defect happened during the operation of the computer, and since it clearly happened due to defective manufacturing of the plastic / hinge of the computer, it falls within this warranty
On Feb 9, I purchased a printer from Dell official websiteThe order number is [redacted] However, my order was cancelled on Febwithout any solid reasonsDell just said it was an website errorAnd the customer service agent declined to compensate
Placed an order with Dell prior to placing order expected shipping date was 12/ I called Dell to see why order hadn't shipped they said there was a delay due to part needed to complete orderAfter being transferred to several customer service reps and departments I was told I had to cancel order and place new one due to configuration error No one could explain what that meant or why I had to place new order First order was made online 2nd order was placed over phone with sales repSales rep assured me this 2nd order would not have any further complications and that she confirmed Dell had all the parts needed to forefill my order The only down side was I wouldn't receive the order till 12/ Then on 12/Dell calls me to tell me there is a problem with order and that I wouldn't receive order till 1st or 2nd week of January Then told me I should place new order and that modification department will help me place an order on a computer with similar parts that they have in
I purchased a Dell Venue tablet in June of 2015. Just days before the warranty expired in June 2016 I had to return it to Dell because it would not accept a charge. They fixed it and returned it. However, the same problem returned in December. When I contacted Dell to have it repaired I was told they could not do anything since the tablet was now no longer under warranty. I pointed out that this was the same problem they apparently fixed in June. Since the repair did not last, It seemed reasonable to me to have them do it again. But after speaking with a half dozen people they refused to do anything.
I bought a dell laptop pc in Dec since that time I've had screens replaced ,a hard drive and a battery that I had to buy.The last screen which was replaced does not get a sharp picture, it's hazy ,upon watching videos the color is not rightIt also not a sharp picture like the othersThe last screen was replaced on 7/29/I also have an extended year warranty which means if they can't fix the problem on the phone the send a tech to your home to fix the problemAlso the tech left scratches on the beveled part the goes around the keyboard to pry it open to replace the screenMy disk drive is also loose.I explained all of this to the dell tech over the phone and he says I have to send my laptop to Texas if I want it looked at otherwise live with it he said.And he didn't say for sure if they would fix it
I contracted with Dell for in home service Next Business Day Support / Complete Care with Service Tag [redacted] My laptop is now experiencing significant hardware failuresI contacted Dell and requested in home serviceDell is refusing to provide in home service to make repairs
I purchased an LG TV on 1/3/ The manufacturers warranty is year and it came with a year extended warranty I called Dell technical support yesterday and was transferred times they said to call LG because it was past the year timeframeEverything I call Dell they say I've reached home cumputer support Then they transfer me to electronics support but they tell me to call LG I called LG and they said the extended warranty is held by Dell because it was bought from Dell.com I have the original emails from my order I have my order number for the TV and for the extended warranty, I have my c
r, I have my Dell Purchase ID # NO ONE WILL HELP ME!!!!!!! My TV is making a loud buzzing noise It doesnt matter if the volume is all the way up or down the buzzing noise continues There is nothing plugged into the TV I have to unplugg the TV to stop the noise The buzzing noise happens when the TV is turned on and turned off I have made separate
After numerous under warranty in-home repairs (four visits since November 23, 2015), the service technician finally declared the computer could not be repairedSomeone called from the Service escalation team to promise I would receive an equal or better new system, however the computer presented to me had a lower level processor (an irather than an iprocessor as I had, which has significant processing differences)When I stated that was insufficient, the threat was made to take weeks longer to rebuild an older machine As it is, the anticipated shipping date shown in the latest email, March 8th, 2016, is one month after the latest repair request was made February 09, 2016) I was also informed that the warranty on the replacement would only go as long as my original warranty As a Dell Advantage Member, I am entitled to day shipping, but the shipping shown for the replacement shows day shipping I have been deprived of the use of any computer for weeks I need this syst
You have wrong information on your website and your customer support rep even knows it! However, I still could not exchange the product and you have wasted my time and moneySince, I will have to go back and send your malfunctioning product back to get the credit Here is the exact note and email that I have send to your customer care [redacted] On the website the operating system for Alienware Alpha Ris Window However, I did not have window operating system when I received the product [redacted] and his supervisors and managers told me that even though I get the replacement it will still not have operating systemSeriously?????? WHY WOULD YOU PUT IT ON YOUR WEBSITE THAT IT DOES Please check your own website, you are definitely misleading potential customer and make them very frustrated From: [redacted] Sent: Thursday, August 2, 2:PM To: [redacted] Subject: Operating System for [redacted] http: [redacted]
On Friday, Nov 2, my Dell XPS screen went black and had no power on the laptopI called Dell Customer Service to diagnose the issue and was surprised to find that my laptop was out of warranty (I had it a little over a year)I mentioned to the customer service rep that in the past Dell sent out reminders regarding the opportunity to renew warranties, but I stated that this time I did not get the noticeThe customer service rep said Dell no longer did the warranty renewal notificationsThis concerned me since I purchased a refurbished laptop from Dell I was then transferred to an out of warranty customer service rep I re-explained my laptop issue with the out of warranty customer service repThe rep informed me that I would need to send the laptop in for diagnostics and he created a service request (SR#: [redacted] )I was offered standard shipping process or expedited shipping (cost $60.76)I chose expedited shipping because I did not have a spare computer and was u
I placed an order with Dell using gift cards. They emailed me to say there was an issue with the order so I called and spent 40 min on the phone being transferred between departments until a I was told the order was fine and there were no payment issues and it would ship the next day. I got another email saying there was an order issue so I called and was transferred between departments for 30 minutes and no one could help clarify what the payment issue was so I gave my number to be called back and was never called back. Dell then cancelled my Order # [redacted] paid for by Dell gift cards. The gift card value was taken but upon order cancellation their value wasn't refunded. I just need their value refunded back to the cards since they all now list $0.00. Dell took the value of the gift cards, cancelled the order then didn't refund the gift card amount upon order cancellation. Please refund the following gift cards that were used to place this order: Card No: [redacted]
Dell is advertising on their website two laptops that are the same This one: [redacted] laptop and this one [redacted] One is advertised as including a Free TV, but it costs $more than the other one, meaning the TV isn't free at allIt's a $add onThere is one other difference between the two computers, the free TV deal includes Year Premium Support and Months McAfee and the other one includes year limited support and months McAffeeMaking those upgrades to the other machine though would only cost $70, not $
I ordered the 250GB WD SSD hard drive on January 4th and had my order confirmed the following hour and had a ship date set for January 9thAs my order was confirmed I expected the order to come on the 9th and therefore would be able to give it as a birthday presentDell send me an email on January 7th stating that I cancelled the orderI then called Dell and they refused to honor an internet sale priceThey took the order, confirmed it and more than hours later sent me a cancellation notice claiming I cancelled the orderThey sent that email out on a Saturday with no one to contact to ask why my order was cancelledThey claimed it was a pricing error and wouldn't reissue the orderI was told on phone during the weekday that my order was cancelled because of pricing error and their is nothing they can doDell refused not only to honor the order but wouldn't give any form of compensation for the lose that I encountered during that periodNot only would they refuse to honor it
I ordered a computer in February 23rd of this year when I received it it did not work I returned it on on March 9th they received it on March 15th I had to send it back again in April because it still did not work once I got it back again it still does not work every time I call them I do everything that they asked me to do which consists of the ri loading everything and it takes up like to hours I'm patient and it takes up a lot of my family time but they say that since it hasn't worked since I got it and then it's been over days that there is nothing that they can do besides get me a part for me to put in which I have to buy the part now this is a brand new computer that I bought and it has never worked but they want me to buy a part and me to put it in or they'll replace it with a refurbished computer which is a used computer for my new computer because they said that I've had it over days but if you look at all the dates they've had it most of the time out of that time wh
Dear Sir/Madam, Good morningThis is [redacted] I have purchased a [redacted] Latitude [redacted] laptop at www.***.com on July This laptop I have purchased for my Small and Medium Business (SIRI TECH ) and order number is [redacted] The service tag of laptop is [redacted] I have next business day service warranty on this laptop until July 05th on this laptop Few months back, I have transferred this [redacted] Latitude [redacted] laptop along with [redacted] warranty to my Indian company called "Plentyware Software Solutions" based in [redacted] , India which is also a Small and Medium Business company for business reasons From the month of January 2017, this laptop started giving us troubleIt is becoming too hot to handle after 4-hours of continuous use and the laptop turns off automatically making us lose our unsaved workI have raised a complaint with [redacted] India on February 22nd 2017, by calling them at the contact number provided by them in their support website [redacted] Tec
I bought a lap top from Dell with a extended premium service The lap top has not ben working since day oneThey have changed the motherboard twice and been on the phone with them for more than hours and the computer is still not working and is completely useless
I purchased laptop in June 2017, In Jan the laptop shut off and would not come back on,, sent it in for repair times and still not fixed, (it is going on months and warranty is going to end soon)it comes on and shuts back off, it makes noises and sounds like it it going to catch on fire I have talked to over different peopleI have documented most namesMy case ( [redacted] ) has been escalated twice and I have not received a call backWhenever I call they say case will be escalated and expect a call within 36-hours I purchased this laptop to do school online, it has shutoff on me during a test that I had to talk my teacher into letting me redo They replaced the motherboard twice, cables, and the adapter and still have not fixed the issue By the time they call e and resolve the issue the warranty will be up I have been without my laptop working probably since January It is now going on to March I need this issue resolved asap Customer service has just give
The promised delivery of my PC during the month of December was delayed due to a parts shortage This was fine other than I was not notified that there was a delay when I expecting it to ship The first customer service rep was a very kind person who commiserated with my issues and found the only way to move forward was to change some of the parts He also did upgrade a few as well Delivery date was moved to January 2, and I was fine with this The next time I contacted them I found that there were now multiple parts being delayed and that I had not been contacted The responses I received both from face book as well as the "manager" I was put in contact with have been of no help They have now said on multiple occasions that nothing can be done to expedite or compensate me for the order
I have been very disappointed with Dell's Customer Service Department I have new laptop that was days old, that had a virus After contacting support, and spending an additional $for premium support and $for a different anti virus software AND 1/HOURS of my time, the problem, I thought was solved The very next day I tried to install a Dell Docking station After the install, the computer would not boot back up I contacted support again, and after another HOURS, a system restore was going to solve this problem The restore ran for hours and did not fix the problem Another call from support and another HOURS, I had to download Microsoft windows from another computer and then wipe out everything on my new laptop and reinstall windows 10, and other software that was wiped clean Everything seemed to be working fine after the total refresh I was able to install a new printer but when I tried to install the docking station, the same problem occurred when rebooting the machine This time I preformed a system restore and, at least the restore worked as expectedI only had to reinstall my software apps By now, I'm pretty disgusted and nervous to try and reinstall the docking station for a third time I called customer service and was told that I could not return the docking station! I asked to speak to the manager and Sandra from Central America would not budge! I said that this product is defective and I wasn't able to return I? I said that I have $piece of equipment that I cannot do anything with! That's right! There is nothing that Dell could do I can't even return it with a restocking fee??? I WILL NEVER RECOMMEND OR PURCHASE A DELL PRODUCT AGAIN!
Dell charged me for laptop repair on my credit cards and the invoices have incorrect shipping and billing addresses Please see below Shipping & billing details Shipping information [redacted] ** Billing information [redacted] ** I have requested them to correct both shipping and billing addresses but they said they need to charge me again in order to generate a new order with the corrections In addition, the amount on the invoices do not match what was charged on my credit cards This can be considered violation of privacy and fraud since they were able to charge my card with the incorrect billing address At this point, I am not comfortable with Dell charging me again to generate a new order