On December 14, 2015, I ordered new units (part number A8559292) from Dell.com and two months later, on February 18, 2016, one of the units diedAn attempt was then made to warranty out the defective unit and the manufacturer, *** ***, claimed that the drive had been out of warrantyHowever, according to the manufacturer website, these units come with a 2-year warranty
In the end, *** *** refused to honor the warranty because based on their system, it had been out of warranty and Dell will not exchange the unit or do anything about the situation since it has past their 30-day return period
Bought a new laptop Alienware Rin from Best BuyIt was an open box item meaning it was purchased and returned with in days and therefore marked downwith in months of owning the computer the left speaker began to crackle with no external damage or specific causeAfter research I found this to be a common defect with my specific model of the computer (https://www.dell.com/community/New-to-Dell-Community/Transfer-of-ownership-when...⇄ I contacted customer support to fulfill a warranty repairInitially they told me I had to transfer ownership of the computer from the previous owner and I needed their personal information to do soOf course I do not have that and best buy would not give me itI showed them proof of purchase with both my credit card account as well as my best buy account showing purchase date, banking account, name of account and specific model matching my computer
After an hour and a half on hold th
I buy a brand new Dell Inspiron gaming laptop, and pay ($10) for a scheduled FedEx delivery due to workWhen I open the box both the laptop and the adapter are brokenThe laptop said no hard driver is installed, and the adapter is physically brokenThe broken is obviously caused by the malfunction when assembling
I am so upset that it seems Dell do not have any quality testing stuff before shipping their productsThe adapter is physically broken with wires and components exposed to users, which could hurt peopleIt should be discovered if someone takes a single look at the adapterAnd If there is quality inspector turn on the laptop before shipping, they will see the hard driver problem at the first glance
I have already taken photos of the two problems, as well as the packing slipAnd will happy to provide these photos if needed
I placed an order with Dell for Inspiron laptops and my bank wired transfer the funds to a Dell bank account for delivery of of the laptopsHowever, several days have gone by and the salesman dodges my calls and the so-called care team has been a nightmare to deal withThe computers were purchased with FEMA funds for relief services thru a nonprofit organization assisting post-hurricane Maria victims and we need to contact Dell folks in Austin who can give us straight answers to our questionsIt has been frustrating dealing with the outsourced folks who seem to be giving us a run around and we feel we have been scammed and we want to contact the right people at Dell who can help us sort out what happened
Inspiron
Service Tag: *** | Express Service Code: ***
Dell laptop has a right cracked/case hinge that is a recurring issue with this particular model Inspiron
I contacted Dell, customer service blamed me for the broken laptop
There have been numerous complaints about the exact same defect occurring on this model Inspiron 5547, it is obviously a manufacturing defect
Thanks
I spoke with a customer service agent at least times this week to correct technical issues with my laptopAfterwards, one of the issues (listed on Dell's customer forum website as a common technical, persistent issue) was still not remedied and the other resulted in the wiping and restoring to factory setting of my laptopI called the customer cr to request a return and refund as the issue with my computer is a persistent and, according to the forum, consistent issue with this version of the deviceThe representative I spoke with went back-and-forth between approving my return/refund and then said she would place me on hold so that I could talk to another agent that could better assist meWhile on hold, the phone call was disconnected and immediately, I called backI was routed through multiple departments and until I was finally told that the agent and customer care department was closed I wanted to file a complaint because I have spoken to at least different age
I placed an order on dell.com on May 30th, order #***, and paid with a Dell Gift CardHowever, the order was cancelled, and my $gift card was not refundedI called customer service several times, being continuously transferred to different departments and then got hung up for nothing, felt like a ball being kicked to each other and no one caresI had been put on hold for more than an hour twice, such a waste of time I tried online chat with customer service at least times, they cannot resolve the issue but only asked me to callVery very disappointed!
I recently purchased a Dell Inspirion computer online to the cost of around $I had information about a student offer advertising "Buy Dell PCs ($or more) and get a $Dell Promo Gift Card"I am currently a student at the *** ** ***Following the advertisement's instructions, I visited *** and entered the new computer's service codeThe information was rejected as "not recognized." The deadline for entering my information to redeem the gift card is just days away
On January 22nd I purchased two Dell U2715H dell monitors on Dell order ***, one of the monitors is defective and I requested Dell on FEBRUARY 29th that I wanted to submit a warranty claim for a replacementDell offers day warranty for dell refurbished equipment known as "day limited warranty" (***)
Records show that I have submitted multiple requests for update but no RMA replacement has been sent to me, or has the defective monitor been requested since "their internal systems won't allow them to submit a claim since there is an internal problem with the service tag"
Attached communications show several attemps to get a final resolution and to this day March 29th there is still no resolutionA replacement order was placed for a new monitor to be sent, the order remained "In fulfillment stage" for over weeksI contacted Dell most recently requesting an update on Thursday March and received a response on Sun
Over the past month I have been dealing with Della customer service, which is outsourced to a different country and has no location within the United StatesI was given a $dollar coupon on which I could use on ordering Dell items through their online store onlyI recently placed an order for an xboxwireless controller and adapter for pcMultiple times with the sales representative did he verify that the coupon code was being used and that I was purchasing an Xboxwireless controllerI received an email the following day with a statement showing that I was only charged for $5.30, which is what the sales representative told meHowever, I was charged approximately $85, the whole price for both items through my back accountWhen I called Dell to discuss my concer, they stated that the agent did not use the code and that if I wanted a refund, I would need to send the item back which I have yet to even receiveI advised them I did noy care at that point that the wrong item w
Order # ***
Invoice # ***
Purchased Date : 14thDecember
Item Purchased : FUJIFILM Mini Instant Camera & Color Instant Films
I purchased these items for Christmas Gifts and they scheduled for delivery on December 20thOn December 15thI received an update advising me that the delivery date has been changed to January 31stI then called Dell Canada customer service on December 16thand told them I would like to cancel the order and a Ref# *** was given as proof for my callOn December 17thI received a call from Dell Canada stating that a partial shipment of my order was on the way and I will received the other portion of my order around December 28thI distinctly told the customer service representative that a request was made for cancellation a day before and I won't be accepting no deliveryThe customer service representative said that Dell Canada would try to intercept the package and then offer a prompt
I purchased a brand new Dell XPS Special Edition desktop in February I have had issues with the computer from the beginning The first time I contacted Dell was in February, thought the problem was fixed, but the computer progressively had problems The first week of June, the computer completely quit working, won't boot at all I contacted Dell, and since then have had numerous phone calls and email communications with their service center They have sent service technicians to my home times and replaced the motherboard twice the hard drive twice and the power supply once The computer still does not workDell now wants to send me a recovery disc and have me try to fix it myself!! This is not acceptable I have not been able to do the work I need to do on my computer now for over a month, and keep getting the runaround from Dell I have been promised a return phone call from the "third level of management" twice now which has not happenedThen they offered to r
I purchased a brand new Dell Inspiron Desktop on December 2, from Best Buy I began having problems with the USB-C port immediately Rather than assuming it was the PC I tried several devices and cables, none of which worked I called Dell to get a resolution Despite being well within the warranty period, no one at Dell could locate my computer using the service tag # *** or express service code of *** After an hour I finally asked to be transferred to the US and spoke with Joshua M*** After emailing him a photo of the back of the PC showing both the service code and express tag number AND my receipt, he placed me on hold When he returned he told me I needed to go customer care I told him I'd BEEN THERE TWICE and they couldn't do anything How is it possible that Dell can not even identify there own products? Even worse, as I was explaining this to him, he transferred me anyway IN THE MIDDLE OF A SENTENCE! This was beyond rude and I was not going to
They had this deal running when I started my semester if you got one of their laptops that you get 100$ backWell when I received my 100$ check the computer all of a sudden stopped workingI called their customer support and long story short to fix it over the phone it will be $The check hasn't even gone through my account and all I have in there is my gas money for the week and as a student the laptop is pretty much my life line
I bought a NEW Dell computer OctOn Dec13, I had to return the computer for repairsI was originally told it would take wksI then began receiving emails of delays in receiving the partsOn Jan4, I received an email stating the repair could not be completed and that I would be receiving a refurbished replacementBecause I purchased a brand new computer, I called to state that I wanted a NEW computer as a replacementOn Jan5th a CSR advised that the part had been received and the computer was being pulled for priority repair and would be shipped in a few daysOn Jan12th I called again because I still did not have my computer and another CSR advised that it was completed and would be shipped on Jan13, On Jan14, I called to check that it had been shipped and spend over hrson the phone for a manager to tell me that the computer has NOT been repaired and that he would check on it and call me on MonJan16, I have been lied to and
I started a chat session (chat session ID ***) on 08/05/in attempt to purchase Microsoft Xbox One S - Launch Edition - game console - 4K - HDR - TB HDD - white (Dell Part# ***)I advised the chat agent that I would be using two Dell Promo Cards (*** PIN: *** - $& *** PIN: *** - $90.00) and my Dell Credit account for the purchase After verifying my information and sending me a security dialog box for my credit account, the agent ran into problems processing the orderThe agent attempted to process the order twice without any successAfter the second attempt the agent advised me that I would be getting a call to complete the order
I received a call about minutes later and the person on the phone ran into the same problemI decided not to go through with the order and asked the person on the phone to cancel itOnce the order was cancelled, she informed me that I would need to contact the Gift Card Department in
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is ***The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
On 11/30/I bought a Tv from Dells website that was to be delivered from *** , ** six hours away from meAfter aprx -days I called the shipper and told them I ws cancelling the order because it was taking too long Dell told me the shipper would send it back to them and they would issue a refundI am also making payments on the tv to my Dell credit cardMy order # is ***the contact at Dell that I have been working with is named *** *** who seems really concerned about resolving this but he is getting nowhereThey have given me a case # the most recent is ***When ever there is any new correspondence the second half of that number changesIn a few days I will be making the 4th or 5th payment on this tv and I don't see any resolution in sight
I've had this laptop for years and nothing out of the ordinary has happenedJust recently, however, weeks ago, I've noticed the screen wobbling whenever I opened the lidI've been taking care of this laptop just fine so seeing this raised concernsI went on using it until just yesterday when it crackedI flipped open the lid like usual only to hear a loud cracking noiseI immediately checked the rear back only to discover that the hinge on the left side had brokeThe screen is also separated from the display, causing a wide gap in betweenI got a reply back on the forum from them saying how easily it is for laptop to signs of wear and tear from opening it? So laptops should be regularly replaced based on this issue alone? "Like the wiper blades on your car After two years, they will show signs of wear." I've been through dozens of laptops and I've never come across this problem beforeI really don't get how that passes off as an excuseI don’t understand how I'm responsi
On December 14, 2015, I ordered new units (part number A8559292) from Dell.com and two months later, on February 18, 2016, one of the units diedAn attempt was then made to warranty out the defective unit and the manufacturer, *** ***, claimed that the drive had been out of warrantyHowever, according to the manufacturer website, these units come with a 2-year warranty
In the end, *** *** refused to honor the warranty because based on their system, it had been out of warranty and Dell will not exchange the unit or do anything about the situation since it has past their 30-day return period
Bought a new laptop Alienware Rin from Best BuyIt was an open box item meaning it was purchased and returned with in days and therefore marked downwith in months of owning the computer the left speaker began to crackle with no external damage or specific causeAfter research I found this to be a common defect with my specific model of the computer (https://www.dell.com/community/New-to-Dell-Community/Transfer-of-ownership-when...⇄ I contacted customer support to fulfill a warranty repairInitially they told me I had to transfer ownership of the computer from the previous owner and I needed their personal information to do soOf course I do not have that and best buy would not give me itI showed them proof of purchase with both my credit card account as well as my best buy account showing purchase date, banking account, name of account and specific model matching my computer
After an hour and a half on hold th
I buy a brand new Dell Inspiron gaming laptop, and pay ($10) for a scheduled FedEx delivery due to workWhen I open the box both the laptop and the adapter are brokenThe laptop said no hard driver is installed, and the adapter is physically brokenThe broken is obviously caused by the malfunction when assembling
I am so upset that it seems Dell do not have any quality testing stuff before shipping their productsThe adapter is physically broken with wires and components exposed to users, which could hurt peopleIt should be discovered if someone takes a single look at the adapterAnd If there is quality inspector turn on the laptop before shipping, they will see the hard driver problem at the first glance
I have already taken photos of the two problems, as well as the packing slipAnd will happy to provide these photos if needed
I placed an order with Dell for Inspiron laptops and my bank wired transfer the funds to a Dell bank account for delivery of of the laptopsHowever, several days have gone by and the salesman dodges my calls and the so-called care team has been a nightmare to deal withThe computers were purchased with FEMA funds for relief services thru a nonprofit organization assisting post-hurricane Maria victims and we need to contact Dell folks in Austin who can give us straight answers to our questionsIt has been frustrating dealing with the outsourced folks who seem to be giving us a run around and we feel we have been scammed and we want to contact the right people at Dell who can help us sort out what happened
Inspiron
Service Tag: *** | Express Service Code: ***
Dell laptop has a right cracked/case hinge that is a recurring issue with this particular model Inspiron
I contacted Dell, customer service blamed me for the broken laptop
There have been numerous complaints about the exact same defect occurring on this model Inspiron 5547, it is obviously a manufacturing defect
Thanks
I spoke with a customer service agent at least times this week to correct technical issues with my laptopAfterwards, one of the issues (listed on Dell's customer forum website as a common technical, persistent issue) was still not remedied and the other resulted in the wiping and restoring to factory setting of my laptopI called the customer c
r to request a return and refund as the issue with my computer is a persistent and, according to the forum, consistent issue with this version of the deviceThe representative I spoke with went back-and-forth between approving my return/refund and then said she would place me on hold so that I could talk to another agent that could better assist meWhile on hold, the phone call was disconnected and immediately, I called backI was routed through multiple departments and until I was finally told that the agent and customer care department was closed I wanted to file a complaint because I have spoken to at least different age
I placed an order on dell.com on May 30th, order #***, and paid with a Dell Gift CardHowever, the order was cancelled, and my $gift card was not refundedI called customer service several times, being continuously transferred to different departments and then got hung up for nothing, felt like a ball being kicked to each other and no one caresI had been put on hold for more than an hour twice, such a waste of time I tried online chat with customer service at least times, they cannot resolve the issue but only asked me to callVery very disappointed!
I recently purchased a Dell Inspirion computer online to the cost of around $I had information about a student offer advertising "Buy Dell PCs ($or more) and get a $Dell Promo Gift Card"I am currently a student at the *** ** ***Following the advertisement's instructions, I visited *** and entered the new computer's service codeThe information was rejected as "not recognized." The deadline for entering my information to redeem the gift card is just days away
On January 22nd I purchased two Dell U2715H dell monitors on Dell order ***, one of the monitors is defective and I requested Dell on FEBRUARY 29th that I wanted to submit a warranty claim for a replacementDell offers day warranty for dell refurbished equipment known as "day limited warranty" (***)
Records show that I have submitted multiple requests for update but no RMA replacement has been sent to me, or has the defective monitor been requested since "their internal systems won't allow them to submit a claim since there is an internal problem with the service tag"
Attached communications show several attemps to get a final resolution and to this day March 29th there is still no resolutionA replacement order was placed for a new monitor to be sent, the order remained "In fulfillment stage" for over weeksI contacted Dell most recently requesting an update on Thursday March and received a response on Sun
Over the past month I have been dealing with Della customer service, which is outsourced to a different country and has no location within the United StatesI was given a $dollar coupon on which I could use on ordering Dell items through their online store onlyI recently placed an order for an xboxwireless controller and adapter for pcMultiple times with the sales representative did he verify that the coupon code was being used and that I was purchasing an Xboxwireless controllerI received an email the following day with a statement showing that I was only charged for $5.30, which is what the sales representative told meHowever, I was charged approximately $85, the whole price for both items through my back accountWhen I called Dell to discuss my concer, they stated that the agent did not use the code and that if I wanted a refund, I would need to send the item back which I have yet to even receiveI advised them I did noy care at that point that the wrong item w
Order # ***
Invoice # ***
Purchased Date : 14thDecember
Item Purchased : FUJIFILM Mini Instant Camera & Color Instant Films
I purchased these items for Christmas Gifts and they scheduled for delivery on December 20thOn December 15thI received an update advising me that the delivery date has been changed to January 31stI then called Dell Canada customer service on December 16thand told them I would like to cancel the order and a Ref# *** was given as proof for my callOn December 17thI received a call from Dell Canada stating that a partial shipment of my order was on the way and I will received the other portion of my order around December 28thI distinctly told the customer service representative that a request was made for cancellation a day before and I won't be accepting no deliveryThe customer service representative said that Dell Canada would try to intercept the package and then offer a prompt
I purchased a brand new Dell XPS Special Edition desktop in February I have had issues with the computer from the beginning The first time I contacted Dell was in February, thought the problem was fixed, but the computer progressively had problems The first week of June, the computer completely quit working, won't boot at all I contacted Dell, and since then have had numerous phone calls and email communications with their service center They have sent service technicians to my home times and replaced the motherboard twice the hard drive twice and the power supply once The computer still does not workDell now wants to send me a recovery disc and have me try to fix it myself!! This is not acceptable I have not been able to do the work I need to do on my computer now for over a month, and keep getting the runaround from Dell I have been promised a return phone call from the "third level of management" twice now which has not happenedThen they offered to r
I purchased a brand new Dell Inspiron Desktop on December 2, from Best Buy I began having problems with the USB-C port immediately Rather than assuming it was the PC I tried several devices and cables, none of which worked I called Dell to get a resolution Despite being well within the warranty period, no one at Dell could locate my computer using the service tag # *** or express service code of *** After an hour I finally asked to be transferred to the US and spoke with Joshua M*** After emailing him a photo of the back of the PC showing both the service code and express tag number AND my receipt, he placed me on hold When he returned he told me I needed to go customer care I told him I'd BEEN THERE TWICE and they couldn't do anything How is it possible that Dell can not even identify there own products? Even worse, as I was explaining this to him, he transferred me anyway IN THE MIDDLE OF A SENTENCE! This was beyond rude and I was not going to
They had this deal running when I started my semester if you got one of their laptops that you get 100$ backWell when I received my 100$ check the computer all of a sudden stopped workingI called their customer support and long story short to fix it over the phone it will be $The check hasn't even gone through my account and all I have in there is my gas money for the week and as a student the laptop is pretty much my life line
I bought a NEW Dell computer OctOn Dec13, I had to return the computer for repairsI was originally told it would take wksI then began receiving emails of delays in receiving the partsOn Jan4, I received an email stating the repair could not be completed and that I would be receiving a refurbished replacementBecause I purchased a brand new computer, I called to state that I wanted a NEW computer as a replacementOn Jan5th a CSR advised that the part had been received and the computer was being pulled for priority repair and would be shipped in a few daysOn Jan12th I called again because I still did not have my computer and another CSR advised that it was completed and would be shipped on Jan13, On Jan14, I called to check that it had been shipped and spend over hrson the phone for a manager to tell me that the computer has NOT been repaired and that he would check on it and call me on MonJan16, I have been lied to and
I started a chat session (chat session ID ***) on 08/05/in attempt to purchase Microsoft Xbox One S - Launch Edition - game console - 4K - HDR - TB HDD - white (Dell Part# ***)I advised the chat agent that I would be using two Dell Promo Cards (*** PIN: *** - $& *** PIN: *** - $90.00) and my Dell Credit account for the purchase After verifying my information and sending me a security dialog box for my credit account, the agent ran into problems processing the orderThe agent attempted to process the order twice without any successAfter the second attempt the agent advised me that I would be getting a call to complete the order
I received a call about minutes later and the person on the phone ran into the same problemI decided not to go through with the order and asked the person on the phone to cancel itOnce the order was cancelled, she informed me that I would need to contact the Gift Card Department in
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is ***The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
On 11/30/I bought a Tv from Dells website that was to be delivered from *** , ** six hours away from meAfter aprx -days I called the shipper and told them I ws cancelling the order because it was taking too long Dell told me the shipper would send it back to them and they would issue a refundI am also making payments on the tv to my Dell credit cardMy order # is ***the contact at Dell that I have been working with is named *** *** who seems really concerned about resolving this but he is getting nowhereThey have given me a case # the most recent is ***When ever there is any new correspondence the second half of that number changesIn a few days I will be making the 4th or 5th payment on this tv and I don't see any resolution in sight
Dell offered to provide refund for product and they have not completed this
I've had this laptop for years and nothing out of the ordinary has happenedJust recently, however, weeks ago, I've noticed the screen wobbling whenever I opened the lidI've been taking care of this laptop just fine so seeing this raised concernsI went on using it until just yesterday when it crackedI flipped open the lid like usual only to hear a loud cracking noiseI immediately checked the rear back only to discover that the hinge on the left side had brokeThe screen is also separated from the display, causing a wide gap in betweenI got a reply back on the forum from them saying how easily it is for laptop to signs of wear and tear from opening it? So laptops should be regularly replaced based on this issue alone? "Like the wiper blades on your car After two years, they will show signs of wear." I've been through dozens of laptops and I've never come across this problem beforeI really don't get how that passes off as an excuseI don’t understand how I'm responsi