I spent an hour placing an order Sunday night for a Vizio 50in TVYesterday, I received an email stating that the order was being heldI forwarded that email to my sales rep***, and immediately, she had forwarded me a confirmation that the order has been shippedAbout minutes after, I received a email stating that the order was canceled I proceeded to spend another hour with Dell chat and another minutes on the phone with Customer Support to have them disconnect meThe rep from the chat told me to contact my credit card company, and they confirmed that the transaction was approved on their end
When I tried to track the shipment this morning, it shows that the shipment was being returned to Dell Not sure what I going on
Ordered a product off their website on the Dec 16th which had a delivery date of the Dec 21stWe called several time to ask about our package and was told we should be receiving the shipping information Still waiting its now the 27thWe have called each day since the 21st asking about our shipment but the customer service gives us the run aroundVery poor service on Dell'sThey need to follow through on there shipment or advise the customer of the correct information on the phoneNot the run around by poorly trained service advisers...your supposed to be a tech company
I purchased a brand new Dell Inspiron 17-Series with a Premium service contract that expires on 05/25/I have had a problem with my computer and addressed these problems with dell many time for over a month nowMy computer was sent into the repair shop time plus a Dell Field Service Engineer came to my home to try to fix my computer as well on March 07, he told us that my computer is toasted that the frequent shuts downs of my computer is due to a manufacturing overseas issue in quality that my computer should be replaced with a new computer since I do have a service contract and replacement warrantyMy computer was sent back to dell repair shop times now and I am now looking at sending it back again for a replace refurbished computer onlyI refused to accept a refurbished computer since they do not now how to fix my own computer times now and its still not working correctlyi have asked Dell to *** *** to replace my c
My father purchased a Inspiron on January 9, He had a heart attack approximately week agoWe (the family) recently discovered that he had purchased this computerIt is still in the boxHe will not be able to use the computerI"ve called both Dell's return and escalation departments to return the desktop, and all have said that they will not make an exception to Dell's day return policyThis is day Had we not been concerned with other issues and known about the purchase, this would not have been an issueBut because of day, Dell is not willing to make an exception, especially considering the circumstances? This is such poor customer serviceAll I'd like to do is return the computerThe order number is ***
In this April, I requested technical service due to the cracked screen of my new XPSlaptopI stated what happened clearly in that requestAfterwards, I submitted the application for the ownership transfer without getting any confirmation reply until I submitted the other request stating the problem againThe agent promised DELL can send an LCD to Australia for me but cannot guarantee it will be repaired by the technician in AustraliaThe transfer was then confirmed as completed but I have been so busy in the following months without tracking further movementsIn the following months, they solved nothing but keeping saying robotic sorries and kicking the stuff like a ball between Australia side and the USA sideNow, they even don't reply to my folle-mailsI'm totally unsatisfied and disappointed with the support service since the huge discontinuities and my PC is still broken even though it's still in warranty status
I purchased my computer and all my software with DellI purchased an Inspiron 7000, 17" Laptop, with premium support, accidental Damage, max warranty, Microsoft Office Suit, and Adobe Photoshop with Elements The first "version" of my computer was working 100% perfect with no problemsIt got accidentally knocked off the table and the prong inside the computer got bentThe power cord couldn't properly charge the computer anymoreI called Dell to have them fix ONLY the power cord and prong, nothing else was wrong with my computerI got a phone call from Dell about a week after I turned my computer inThey said the repair is taking longer than the expectedI asked why, they said because they are waiting to located at another facility a part for my harddrive I was shocked when they said anything about my harddrive nothing was wrong with it and I did not turn my computer in to have the harddrive fixedThey brushed it off never gave me any reason why they were even touching m
I purchased technical support at Sept to resolve the issue of my laptopThe issue is that the key"D" sometimes not responseAt Sept 27, Dell technicians came and during the process of replacing my keyboard, he broke the wifi card and the cable connected with wifi cardThe cable was attached to the LCD, so the technician called for another order to replace my wifi card and LCDAt Oct 1st, technician came and he replace the wifi card but he took the unmatched LCD, so he said that there would be another technician come to replace the right LCDUntil now, my issue is still unsolvedWhat's more, I made a phone call to Dell technical support in the morning, they said that my order was placed in the back order and need to wait for more days at leastI was patient to Dell but they totally destroyed my patience and trust
Expect for the unprofessional technical service, Dell also poor at keeping promise and schedule timingSept 27, the technician said that another technician w
Each time any of the Dell computer is within 3-months of my warranty, something occurs that they feel the need to charge me a ridiculous amount of money to fixThey start with the highest being $and end up with an amount of $The codthat was given was this: Disc Burner or software not foundThey tend to fly under the radar by saying it is not a Dell issue but a software issueHowever, how can they not be responsible for something they install when I order the computer? Plus, I never speak to anyone in the USA as all calls are routed to New Delhi,India
I purchased a dell computer and within the year warranty began having problems where the sound would intermittently stop working and sometimes it would not power down when shutting the computer off I contacted dell to address the issue, after several 2+ hour calls, I was asked to check and update drivers, and then reinstall the operating system, and then check the drivers again and reinstall the operating system again The operating system has been reinstalled times now, requiring me to spend numerous hours reinstalling my software and copying my files after that, they sent out a in-person technician to replace parts This still didn't fix the issue, they then had me ship the computer to their service depot, and the same parts that were replaced were replaced again Dell informed me that the computer was repaired and thruoghly tested to ensure it was repairedStraight out of the box the performace issues persisted during this maservice, the computer got scratched, d
I purchased a 42U Tripp Lite data rack from Dell on June 27th which they advertised to be able to be delivered by July 6thUpon making the order, I contacted my client who will be receiving the equipment and as she had requested it to be sent to their General Contractor's warehouse instead, I had called within hours to talk to CS Rep, *** ***, who advised that she is able to make the address change and that I will receive periodic updates on the shipping process, and all the pertinent information since the equipment is quite large and I wanted to make sure my client was set and ready to receive the equipmentAfter a quick phone call with the CS Rep, I was informed that (1) I will receive a confirmation of address change and that (2) the delivery date will not be altered since the location was very close to the original address
Ever since that phone call I have reached out since I was not receiving any follow up email in regards to the change nor whether the item has ship
I purchased a dell product May 2016, on May my product malfunctionedSo I call dell to complain and they send me a box to send back my computerA few days later they call to tell me I need to pay them $to fix a hinge so I disagree and for 3hrs im on the phone with different individuals as they keep passing me on to other peopleThey finally agrre to fix it free of charge given its been less than days since I bought the productIt has now been over a month and was told it would take at least another month to fixSo at this point I have requested my money back of the amount of a little under $which is what I paid for it and once again I am getting the run around with no answer
On July 30, I ordered a Chief Extra Large FIT RXT2-G Wall Mount for a televisionI ordered this because I had purchased a TV from Dell, and that TV had a reward coupon of $that had to be used on Dell products in the next days(Order number *** shipping to *** *** in *** **.) That order was confirmed, and I was told that the order would ship around August After that, I started receiving regular emails from Dell every other day, changing the delivery date from August to August 4-and then 6-and then 10-Each time the email stated "To avoid order cancellation, please contact us." I had to call them every time at a number that was provided, and each time this call took up as much as an hour and a half of my time as I got no answers and was transferred from person to person, many of whom were in different countries and were difficult to communicate withEach time I was transferred, I had to begin my story againThey would always ask me if I wanted to ca
I cannot get Dell technical support to fix the problems with the laptop I purchasedI started contacting them on May 17, My laptop had been off for weeksWhen I turned it on, I got an error that appe9to be coming form my power adapter or batteryAfter a technical support person spent hours providing update none of my indicator lights workedThey were working before they fixed my power issues
When I got tbe laptop back, it was not fixedThey only ran diagnosticsI sent it back and they had reconfiguredBut, the indicator lights were working I was only able to use the Administrator account that was createdI was told to reset the computer
The computer has been resetThen, the indicator lights disappeared and the mouse is still freezingI got the mouse update from August But, it didn’t seem to help
I purchased a TV through Dell.com on sale for Black FridayI took unpaid time off work to be home to accept delivery of the TVI received the first TV, which was damagedI contacted them, and they suggested sending out a replacement, which I agreed toI took unpaid time off work again to be home to receive the TVThe second TV arrived damaged and brokenI contacted them againThey suggested doing the same thing and sending out a replacementThis time I objected as it doesn't seem like the process is working as isThe agents I spoke with stated that is the only optionI had no option, but to accept to repeat the same processI was assured over and over that they would ensure it would arrive undamaged, etc etc
A week later, and I have spoken to a "corporate representative" who stated that they are sure this TV will arrived undamaged and basically did nothing more than any other agent I had spoken with in the pastHe essentially provided me delivery estimatesWhich I alrea
I placed an order with Dell using gift cardsThey emailed me to say there was an issue with the order so I called and spent min on the phone being transferred between departments until a I was told the order was fine and there were no payment issues and it would ship the next dayI got another email saying there was an order issue so I called and was transferred between departments for minutes and no one could help clarify what the payment issue was so I gave my number to be called back and was never called backDell then cancelled my Order # *** paid for by Dell gift cardsThe gift card value was taken but upon order cancellation their value wasn't refundedI just need their value refunded back to the cards since they all now list $
Dell took the value of the gift cards, cancelled the order then didn't refund the gift card amount upon order cancellation
Please refund the following gift cards that were used to place this order:
Card No: ***
On the 16th of September 2017, I contacted the DELL Coto inquire about the possibility to purchase a Lap Top Computer.After discussion, it was decided to purchase a certain lap top computer, the price being close to US$ 1.550,with a financing from Dell of US$ 1.000,which was approved, The balance being paid upon orderingAt their request, I gave them the data concerning the credit card I would use
The next day, they call me to tell me that the credit card company, (Worldline Belgium) refused to pay for the transaction.I was very surprised as I believed the available funds to be over the amount of 1.500,oo Euros, that over 1.700,US$My impression was confirmed upon checking with the bank! I decided then to cancel the order till fuerther notice and the cancellation was accepted by DELL Co
About a week later I was surprised, when the bank records indicate that the amount of money available on my credit card was almost nil!There were charges of respectively 1.263,Eur
I bought: PNY GeForce GTX 1080-Gounders Edition-graphics caGTX 1080-Gb on 07-06- When the order was shipped on 07-22-16, I called fbecause the package was in *** Texas, according to Fed-ex When I followed up with Fthey stated that there was no package I cancelled the order on 07-27-with Dell, they are not refunding my $that was debited from my debit card from my bank account on07-23-I have called several times and Dell tells me the same thing, that it has been refunded or will be refunded A product never got mailed from Dells *** Texas office but yet they took the money from my account and refuse to give me a refund
I was trying to purchase Dell Inspiron desktop "Doorbusters" online today My first order, I did not realize that only one item would receive the discounted price I placed the order, and then ordered another one I called customer service to try and have one item removed from my first order I was told the whole order had to be cancelled and repurchased At this point the item was sold out, so they wouldn't honor the price My mistake However, they also told me there was a payment problem with my credit card on my second purchase I called my credit cad company, who confirmed there was not a payment issue I called Dell again to tell them the credit card was fine They tried again Still told me there were issues I got my credit card company on the phone, at which point the representative hung up I also had my laptop purchase from last week's Doorbuster cancelled by Dell Again, they told me there as a payment issue I sent them my credit card showing the charge,
Paid Dell for computer cleaning service to increase speed, efficiency
Dell ran several programs, system then lost WiFi capability and became slowerAfter numerous calls, hours spent in phone and techs remotel running programs to trouble shoot and fix WiFi issue, system no longer able to browse the Internet, failed and extended boot up now occurs each time system is restartedCannot use Internet at all
No response from Dell, just passed from tech to tech with no resolutionDell will not replace laptop which they ruined, not will they reimburse service paid
I spent an hour placing an order Sunday night for a Vizio 50in TVYesterday, I received an email stating that the order was being heldI forwarded that email to my sales rep***, and immediately, she had forwarded me a confirmation that the order has been shippedAbout minutes after, I received a email stating that the order was canceled I proceeded to spend another hour with Dell chat and another minutes on the phone with Customer Support to have them disconnect meThe rep from the chat told me to contact my credit card company, and they confirmed that the transaction was approved on their end
When I tried to track the shipment this morning, it shows that the shipment was being returned to Dell Not sure what I going on
Ordered a product off their website on the Dec 16th which had a delivery date of the Dec 21stWe called several time to ask about our package and was told we should be receiving the shipping information Still waiting its now the 27thWe have called each day since the 21st asking about our shipment but the customer service gives us the run aroundVery poor service on Dell'sThey need to follow through on there shipment or advise the customer of the correct information on the phoneNot the run around by poorly trained service advisers...your supposed to be a tech company
I purchased a brand new Dell Inspiron 17-Series with a Premium service contract that expires on 05/25/I have had a problem with my computer and addressed these problems with dell many time for over a month nowMy computer was sent into the repair shop time plus a Dell Field Service Engineer came to my home to try to fix my computer as well on March 07, he told us that my computer is toasted that the frequent shuts downs of my computer is due to a manufacturing overseas issue in quality that my computer should be replaced with a new computer since I do have a service contract and replacement warrantyMy computer was sent back to dell repair shop times now and I am now looking at sending it back again for a replace refurbished computer onlyI refused to accept a refurbished computer since they do not now how to fix my own computer times now and its still not working correctlyi have asked Dell to *** *** to replace my c
My father purchased a Inspiron on January 9, He had a heart attack approximately week agoWe (the family) recently discovered that he had purchased this computerIt is still in the boxHe will not be able to use the computerI"ve called both Dell's return and escalation departments to return the desktop, and all have said that they will not make an exception to Dell's day return policyThis is day Had we not been concerned with other issues and known about the purchase, this would not have been an issueBut because of day, Dell is not willing to make an exception, especially considering the circumstances? This is such poor customer serviceAll I'd like to do is return the computerThe order number is ***
In this April, I requested technical service due to the cracked screen of my new XPSlaptopI stated what happened clearly in that requestAfterwards, I submitted the application for the ownership transfer without getting any confirmation reply until I submitted the other request stating the problem againThe agent promised DELL can send an LCD to Australia for me but cannot guarantee it will be repaired by the technician in AustraliaThe transfer was then confirmed as completed but I have been so busy in the following months without tracking further movementsIn the following months, they solved nothing but keeping saying robotic sorries and kicking the stuff like a ball between Australia side and the USA sideNow, they even don't reply to my folle-mailsI'm totally unsatisfied and disappointed with the support service since the huge discontinuities and my PC is still broken even though it's still in warranty status
I purchased my computer and all my software with DellI purchased an Inspiron 7000, 17" Laptop, with premium support, accidental Damage, max warranty, Microsoft Office Suit, and Adobe Photoshop with Elements The first "version" of my computer was working 100% perfect with no problemsIt got accidentally knocked off the table and the prong inside the computer got bentThe power cord couldn't properly charge the computer anymoreI called Dell to have them fix ONLY the power cord and prong, nothing else was wrong with my computerI got a phone call from Dell about a week after I turned my computer inThey said the repair is taking longer than the expectedI asked why, they said because they are waiting to located at another facility a part for my harddrive I was shocked when they said anything about my harddrive nothing was wrong with it and I did not turn my computer in to have the harddrive fixedThey brushed it off never gave me any reason why they were even touching m
I purchased technical support at Sept to resolve the issue of my laptopThe issue is that the key"D" sometimes not responseAt Sept 27, Dell technicians came and during the process of replacing my keyboard, he broke the wifi card and the cable connected with wifi cardThe cable was attached to the LCD, so the technician called for another order to replace my wifi card and LCDAt Oct 1st, technician came and he replace the wifi card but he took the unmatched LCD, so he said that there would be another technician come to replace the right LCDUntil now, my issue is still unsolvedWhat's more, I made a phone call to Dell technical support in the morning, they said that my order was placed in the back order and need to wait for more days at leastI was patient to Dell but they totally destroyed my patience and trust
Expect for the unprofessional technical service, Dell also poor at keeping promise and schedule timingSept 27, the technician said that another technician w
Each time any of the Dell computer is within 3-months of my warranty, something occurs that they feel the need to charge me a ridiculous amount of money to fixThey start with the highest being $and end up with an amount of $The codthat was given was this: Disc Burner or software not foundThey tend to fly under the radar by saying it is not a Dell issue but a software issueHowever, how can they not be responsible for something they install when I order the computer? Plus, I never speak to anyone in the USA as all calls are routed to New Delhi,India
I purchased a dell computer and within the year warranty began having problems where the sound would intermittently stop working and sometimes it would not power down when shutting the computer off I contacted dell to address the issue, after several 2+ hour calls, I was asked to check and update drivers, and then reinstall the operating system, and then check the drivers again and reinstall the operating system again The operating system has been reinstalled times now, requiring me to spend numerous hours reinstalling my software and copying my files after that, they sent out a in-person technician to replace parts This still didn't fix the issue, they then had me ship the computer to their service depot, and the same parts that were replaced were replaced again Dell informed me that the computer was repaired and thruoghly tested to ensure it was repairedStraight out of the box the performace issues persisted during this maservice, the computer got scratched, d
I purchased a 42U Tripp Lite data rack from Dell on June 27th which they advertised to be able to be delivered by July 6thUpon making the order, I contacted my client who will be receiving the equipment and as she had requested it to be sent to their General Contractor's warehouse instead, I had called within hours to talk to CS Rep, *** ***, who advised that she is able to make the address change and that I will receive periodic updates on the shipping process, and all the pertinent information since the equipment is quite large and I wanted to make sure my client was set and ready to receive the equipmentAfter a quick phone call with the CS Rep, I was informed that (1) I will receive a confirmation of address change and that (2) the delivery date will not be altered since the location was very close to the original address
Ever since that phone call I have reached out since I was not receiving any follow up email in regards to the change nor whether the item has ship
I purchased a dell product May 2016, on May my product malfunctionedSo I call dell to complain and they send me a box to send back my computerA few days later they call to tell me I need to pay them $to fix a hinge so I disagree and for 3hrs im on the phone with different individuals as they keep passing me on to other peopleThey finally agrre to fix it free of charge given its been less than days since I bought the productIt has now been over a month and was told it would take at least another month to fixSo at this point I have requested my money back of the amount of a little under $which is what I paid for it and once again I am getting the run around with no answer
On July 30, I ordered a Chief Extra Large FIT RXT2-G Wall Mount for a televisionI ordered this because I had purchased a TV from Dell, and that TV had a reward coupon of $that had to be used on Dell products in the next days(Order number *** shipping to *** *** in *** **.) That order was confirmed, and I was told that the order would ship around August After that, I started receiving regular emails from Dell every other day, changing the delivery date from August to August 4-and then 6-and then 10-Each time the email stated "To avoid order cancellation, please contact us." I had to call them every time at a number that was provided, and each time this call took up as much as an hour and a half of my time as I got no answers and was transferred from person to person, many of whom were in different countries and were difficult to communicate withEach time I was transferred, I had to begin my story againThey would always ask me if I wanted to ca
I cannot get Dell technical support to fix the problems with the laptop I purchasedI started contacting them on May 17, My laptop had been off for weeksWhen I turned it on, I got an error that appe9to be coming form my power adapter or batteryAfter a technical support person spent hours providing update none of my indicator lights workedThey were working before they fixed my power issues
When I got tbe laptop back, it was not fixedThey only ran diagnosticsI sent it back and they had reconfiguredBut, the indicator lights were working I was only able to use the Administrator account that was createdI was told to reset the computer
The computer has been resetThen, the indicator lights disappeared and the mouse is still freezingI got the mouse update from August But, it didn’t seem to help
I purchased a TV through Dell.com on sale for Black FridayI took unpaid time off work to be home to accept delivery of the TVI received the first TV, which was damagedI contacted them, and they suggested sending out a replacement, which I agreed toI took unpaid time off work again to be home to receive the TVThe second TV arrived damaged and brokenI contacted them againThey suggested doing the same thing and sending out a replacementThis time I objected as it doesn't seem like the process is working as isThe agents I spoke with stated that is the only optionI had no option, but to accept to repeat the same processI was assured over and over that they would ensure it would arrive undamaged, etc etc
A week later, and I have spoken to a "corporate representative" who stated that they are sure this TV will arrived undamaged and basically did nothing more than any other agent I had spoken with in the pastHe essentially provided me delivery estimatesWhich I alrea
I placed an order with Dell using gift cardsThey emailed me to say there was an issue with the order so I called and spent min on the phone being transferred between departments until a I was told the order was fine and there were no payment issues and it would ship the next dayI got another email saying there was an order issue so I called and was transferred between departments for minutes and no one could help clarify what the payment issue was so I gave my number to be called back and was never called backDell then cancelled my Order # *** paid for by Dell gift cardsThe gift card value was taken but upon order cancellation their value wasn't refundedI just need their value refunded back to the cards since they all now list $
Dell took the value of the gift cards, cancelled the order then didn't refund the gift card amount upon order cancellation
Please refund the following gift cards that were used to place this order:
Card No: ***
On the 16th of September 2017, I contacted the DELL Coto inquire about the possibility to purchase a Lap Top Computer.After discussion, it was decided to purchase a certain lap top computer, the price being close to US$ 1.550,with a financing from Dell of US$ 1.000,which was approved, The balance being paid upon orderingAt their request, I gave them the data concerning the credit card I would use
The next day, they call me to tell me that the credit card company, (Worldline Belgium) refused to pay for the transaction.I was very surprised as I believed the available funds to be over the amount of 1.500,oo Euros, that over 1.700,US$My impression was confirmed upon checking with the bank! I decided then to cancel the order till fuerther notice and the cancellation was accepted by DELL Co
About a week later I was surprised, when the bank records indicate that the amount of money available on my credit card was almost nil!There were charges of respectively 1.263,Eur
I bought: PNY GeForce GTX 1080-Gounders Edition-graphics caGTX 1080-Gb on 07-06- When the order was shipped on 07-22-16, I called fbecause the package was in *** Texas, according to Fed-ex When I followed up with Fthey stated that there was no package I cancelled the order on 07-27-with Dell, they are not refunding my $that was debited from my debit card from my bank account on07-23-I have called several times and Dell tells me the same thing, that it has been refunded or will be refunded A product never got mailed from Dells *** Texas office but yet they took the money from my account and refuse to give me a refund
I was trying to purchase Dell Inspiron desktop "Doorbusters" online today My first order, I did not realize that only one item would receive the discounted price I placed the order, and then ordered another one I called customer service to try and have one item removed from my first order I was told the whole order had to be cancelled and repurchased At this point the item was sold out, so they wouldn't honor the price My mistake However, they also told me there was a payment problem with my credit card on my second purchase I called my credit cad company, who confirmed there was not a payment issue I called Dell again to tell them the credit card was fine They tried again Still told me there were issues I got my credit card company on the phone, at which point the representative hung up I also had my laptop purchase from last week's Doorbuster cancelled by Dell Again, they told me there as a payment issue I sent them my credit card showing the charge,
Paid Dell for computer cleaning service to increase speed, efficiency
Dell ran several programs, system then lost WiFi capability and became slowerAfter numerous calls, hours spent in phone and techs remotel running programs to trouble shoot and fix WiFi issue, system no longer able to browse the Internet, failed and extended boot up now occurs each time system is restartedCannot use Internet at all
No response from Dell, just passed from tech to tech with no resolutionDell will not replace laptop which they ruined, not will they reimburse service paid
Placed order on 8/with promise of delivery in 3-business days No shipment as of 8/ No assistance to expedite