I purchased Optiplex computers with Windows from Dell on 4/20/for my office, Purachase ID ***On 9/30/the hard drive failed in one of themI had one of my staff working with customer service for over hours to try and get it fixedDell sent out a new hard drive the next dayThis hard drive did not work eitherAfter another hours on the phone Dell agreed to send another one the next dayIt did not show up for days so we called and learning it was still in the warehouse waiting to shipWe explained we need our computer up and running as we are currently down a workstationThey shipped another hard drive the next dayThis hard drive worked but it is running Windows not windows as our previous computer wasWe are a medical office and many of our machines don't network with Windows yet which is why we purchased at the onsetWhen we called support we were told our original computer had windows 10, which is not true we used it for four months
I put an order for a computer on 11/27/It was supposed to be deliver by 12/17/2017, today is 1/6/and I still do not have a computeron 12/19/dell sent me a coupon code number for $to use with no restrictions indicated as an apology for not delivery my order on time but never indicating when I will receive my order # ***I tried several times to use the coupon code and even spent hours on the phone going back and fort between different departments and getting the run around as to why I could not use the coupon, eventually one of the reps who promised to have fixed the issue and I could use the coupon to purchase anything supposedly was to transfer me to put an order but instead hanged up on me
Not only was my order never deliver and Christmas came and left and it was a gift to my son, but I also was lied to and wasted hours on the phone and hour talking to chat reps only to no be helped as to why I cannot use the coupon # I received
This is unacceptab
Purchased a Dell Inspiron Laptop through microsoft online store during November The laptop has a service id of *** and is under warranty till May A couple of weeks back, I noticed that the laptop is getting a physical damage (crack on the palmrest assembly at two places near the right hinge)On checking with Dell Support through online chat, they initiated a shipment to the Dell Repair facility to get it looked atOn receiving at the repair facility, Dell informed that the damage is customer induced and will not be covered in warranty,& to pay up $for the repairHowever there was no physical damage happening at my endMy first instinct was to check with a parts dealer and the dealer informed me that they are out of stock of this part as it is a very common defect with this particular model of the laptopI went on to Dell Community forum and searched for this problem and found that atleast 20-other dell customers have reported the same problem with t
I purchased a Dell year Accidental Damage warranty on my laptopI sent it to Dell for repair and Dell determined it was not repairableDell contacted me to offer a refurbished replacement laptopI refused the refurbished replacement, sighting that the warranty only allows for refurbished replacement PARTS and not refurbished laptopsRefurbished is a nice way of saying Dell wants to send me a defective laptop that has been beaten up, used, and returned by another customerI made my purchase entirely based on the warranty because it does not say that refurbished laptops will be used as replacements under the warranty should my laptop be un-repairable and need replacementDell is not honoring its warranty and had to pay states Attorney Generals Offices and customers over million in legal fees and restitution
This is the most recent email I have sent to Dell....Dear Sir,
I am writing to let you know your technician came out today to attempt to repair our laptop
and again replaced the hard drive and then the computer wouldn't work at all He informed my husband that he would have to order a (I believe) a new operating system and it will be sent to us via the mail on a jump drive Once we receive it - we will again need to contact support for instructions Which equates to at least an hour or more fixing a product that has not worked since purchase
Sir, I would like you to make you aware of the entire situation This laptop was a gift for me from my family for Christmas We have a VERY large family and do lots of celebrating throughout the holidays so I didn't use the laptop very much for the first 3-weeks that I owned it Once life settled down and I began setting up my emails and favorites, etc I began experiencing problems - which I called your support line about and spe
I purchased a Samsung inch TV and was shipped the incorrect item.I shipped the wrong merchandise back to Dell and was charged a 15% fee.I was charged $from Dell for shipping me the incorrect item.This was a major inconveince returning this item
I placed the order two days ago (Order #: ***) for a Dell monitor, and when I checked the status today it said my order was cancelledAfter chatting and calling Dell for over an hour they first told me that it was an issue with my payment method and then they told me that my order got cancelled because the product was advertised at the wrong price and that it was a "price mistake", however I had never received an email notification or any explanation that could have saved me all this wasted time trying to figure out the issueNobody was helpful and it is a bad way of doing business
The reward back for purchases is convoluted and feels setup so the consumer does not redeem itWe made a purchase earlier this year with a reward and waited for any notification on it
We then made a purchase in November with the same sort of deal that we would get money back on future purchasesAgain we did not see any notifications and this time I dug into it
What I found was that the coupon needed redeemed through the account and once redeemed it had an expirationI redeemed the November purchase, but when I went to redeem the one for August it had already expired
I do not agree with business practices that sets up the consumer to fail on redeeming rewards given by the companyThis is a poor practice with new customers
When I bought my new computer from Dell in may of I bought a year extended warrentythe rep that sold me the warranty after I asked told me that the battery will be covered under that warrantyNow that the battery has failed Dell tells me no way is it covered and want's me to pay over a hundred bucksThey need to replace my battery free of charge!
I bought laptops One of them needed repairs I bought a warranty I called Dell, and they sent me a box with a label A month went by and I'm wondering what happened to my laptop I called Dell They said they never received the package I told them I brought it in to be shipped Its months and still they don't have the package Dell is asking me for the tracking number I don't have it Dell is the one who bought the label They should have records Dell is telling me to take the issue up with FedEx I never dealt with FedEx Dell is the one who had business with FedEx Dell is telling me I'm out of Luck Dell isn't taking responsibility with my computer is used my money to buy with them, plus the warranty for laptops
Service Request # ***
Service Tag# ***
***@dell.com
Please help
*** ***
I chatted online with a Dell sales repDell had a laptop deal for the inspiron series gaming laptopThe sales rep talked with me about the seriesWhen I asked about the deal and the seriesHe stated the series is better than the series and his personal favorite I sent him the link to for the dealHe stated that would be perfect for meHe asked for my personal information to give me a quoteHe said I could purchase thru them on their chatI agreed I have a copy of the chat log emailed to me from dellYou can see the chain of chatDell sent me a series which is nothing like the one I discussed with their sales repI am not looking for anything increase refunds or anything extraI just want the laptop I orderedthe inspiron gaming laptopI had talked to several people at dell and was bounced around to several people and departmentsLooks like they out source their customer service, which makes it hard to understand to do accentsHe
Good Afternoon,
I have a Dell Computer that has been experiencing the same problem for over a yearAt first, I simply thought my computer was "glitching," since I will have had it for almost three yearsHowever, I continued to experience the same issueMy computer's sound goes in and out randomly, and it randomly freezesI have tried to log the issue to assess whether or not there were any patterns, but the occurrence is randomI then reached out to Dell Tech Support, as I have a full year warranty on the productEach time I was instructed to, I followed all of the instructions given to me via email or chatI also made several service requests, and I have engaged in several phone conversations with technical supportI'm highly upset, because I need to use this computer for my upcoming bar exam, and I stressed the urgency of the matterEach time that technical support remotely accesses my computer, they run the same scans and processes, and I am then told the matter is fix
On Friday, Nov 2, my Dell XPS screen went black and had no power on the laptopI called Dell Customer Service to diagnose the issue and was surprised to find that my laptop was out of warranty (I had it a little over a year)I mentioned to the customer service rep that in the past Dell sent out reminders regarding the opportunity to renew warranties, but I stated that this time I did not get the noticeThe customer service rep said Dell no longer did the warranty renewal notificationsThis concerned me since I purchased a refurbished laptop from Dell I was then transferred to an out of warranty customer service rep
I re-explained my laptop issue with the out of warranty customer service repThe rep informed me that I would need to send the laptop in for diagnostics and he created a service request (SR#: ***)I was offered standard shipping process or expedited shipping (cost $60.76)I chose expedited shipping because I did not have a spare computer and was u
About days after I received the computer started having issues like over heating and replacement of the motherboard and could not login with facial recognition one time a technician came out to repair it did not help and also two times was shipped back to the service center it was not repairPS: system still over heating and it's not working correctly or repair right in the last month this PC I got 10/13/NEW
Yesterday morning 11/22/I placed an order with Dell for an Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14, order # *** for a total of $after discounts
Late today on 11/23/I received an email stating that my order was cancelled at my request I made no such request
I tried to contact Dell via phone but was on hold for a long timeI then tried to contact them via chat and they were not help (transcript attached) I finally got through and was told that DELL (not I) requested that my order be cancelled because the price listed on the website yesterday and still listed on the website now is wrong (screen shot attached)
This is a complete bait and switch scam I went online, updated my profile with my new address, email, password and credit card and now they say sorry the deal we both agreed to was not real thus we are cancelling your order but thanks for all your personal information It seems like a way to collect customer data at zero cost
The
I bought a laptop from Dell and notified them within days about extremely slow operation and performance issues Dell has a day return policy They wanted to attempt to fix it I said I would give them the opportunity if I could return it if attempts to repair it were unsuccessful I've spent hours on the phone with technical support while they attempted to improve the performance and sent the laptop in for them to reinstall the operating system, being without the laptop for over a week Performance is twice as slow as our year old laptop, which we were attempting to replace They will not allow a return, only asking for more attempts to repair Pages take a minute to load, browsers lock up or crash, there are delays between typing and text showing on the screen, and once on a web page it can take to seconds to respond to scrolling, etc
I travel extensively with this laptop and expected to be able to find a lock for the built in security slot on the computer, but nobody sells the lock that fits this Dell proprietary slot to include DellI called Dell several times to try and find out the correct lock typeThe first time they said it uses a Kinsington lockI bought one and it won't fitOn 11/22/at 6PM Pacific I called the parts department to find out if I can buy a lock from them and they said they don't have anyI asked for a part number and they said they don't knowI asked to exchange for a computer that can be locked via warranty exchange and they kept transferring me in loops and speaking with unintelligible foreign dialects to such a great extent I could no longer practically spend any more time dealing with that on the phone
I ordered a Dell laptop and it was shipped on Oct 26, I received it on Oct 28, Exactly one month later, the laptop crashed and needs the operating system reinstalled I requested a return because today (Nov 28) is within days of my receiving the laptop I was told that it is days from the invoice date, regardless of when it was received I paid extra to have someone come into my house and restore the computer, but that was not given as an option since it was software I was told that I had probably picked up a virus from some shady website but (a) I had not gone to any odd sites in the past days and (b) their provided virus software that was free for days was still working and updated because I've only had it days
I was told that I could get the operating system on their websiteBUT, I have no computer and no flash drive and no CD drive, so I have no way to get the operating system
So, currently, I have no computer, which I paid for only
I purchased a gift card from Dell about 6-years agoI used it several time since, the last time being around February leaving a balance of around $When I tried to use it late November of 2016, it stated that the card was invalidI contacted Dell about this on December 12, and to this date; the issue has not been resolved, even though I was told on multiple occasions that I would be issued a replacement gift card and have yet to receive a replacementEach time I spoke with Dell, they stated they needed a couple more days to issue the gift cardPlease help, Dell has been holding onto my money, in a form of a gift card and seeming unwilling to helpThey just make up excuses and stated they need more timeConsidering it has been more than a month I think I have given them enough time
I purchased Optiplex computers with Windows from Dell on 4/20/for my office, Purachase ID ***On 9/30/the hard drive failed in one of themI had one of my staff working with customer service for over hours to try and get it fixedDell sent out a new hard drive the next dayThis hard drive did not work eitherAfter another hours on the phone Dell agreed to send another one the next dayIt did not show up for days so we called and learning it was still in the warehouse waiting to shipWe explained we need our computer up and running as we are currently down a workstationThey shipped another hard drive the next dayThis hard drive worked but it is running Windows not windows as our previous computer wasWe are a medical office and many of our machines don't network with Windows yet which is why we purchased at the onsetWhen we called support we were told our original computer had windows 10, which is not true we used it for four months
I put an order for a computer on 11/27/It was supposed to be deliver by 12/17/2017, today is 1/6/and I still do not have a computeron 12/19/dell sent me a coupon code number for $to use with no restrictions indicated as an apology for not delivery my order on time but never indicating when I will receive my order # ***I tried several times to use the coupon code and even spent hours on the phone going back and fort between different departments and getting the run around as to why I could not use the coupon, eventually one of the reps who promised to have fixed the issue and I could use the coupon to purchase anything supposedly was to transfer me to put an order but instead hanged up on me
Not only was my order never deliver and Christmas came and left and it was a gift to my son, but I also was lied to and wasted hours on the phone and hour talking to chat reps only to no be helped as to why I cannot use the coupon # I received
This is unacceptab
Purchased a Dell Inspiron Laptop through microsoft online store during November The laptop has a service id of *** and is under warranty till May A couple of weeks back, I noticed that the laptop is getting a physical damage (crack on the palmrest assembly at two places near the right hinge)On checking with Dell Support through online chat, they initiated a shipment to the Dell Repair facility to get it looked atOn receiving at the repair facility, Dell informed that the damage is customer induced and will not be covered in warranty,& to pay up $for the repairHowever there was no physical damage happening at my endMy first instinct was to check with a parts dealer and the dealer informed me that they are out of stock of this part as it is a very common defect with this particular model of the laptopI went on to Dell Community forum and searched for this problem and found that atleast 20-other dell customers have reported the same problem with t
I purchased a Dell year Accidental Damage warranty on my laptopI sent it to Dell for repair and Dell determined it was not repairableDell contacted me to offer a refurbished replacement laptopI refused the refurbished replacement, sighting that the warranty only allows for refurbished replacement PARTS and not refurbished laptopsRefurbished is a nice way of saying Dell wants to send me a defective laptop that has been beaten up, used, and returned by another customerI made my purchase entirely based on the warranty because it does not say that refurbished laptops will be used as replacements under the warranty should my laptop be un-repairable and need replacementDell is not honoring its warranty and had to pay states Attorney Generals Offices and customers over million in legal fees and restitution
I am Very happy with dell expMy dell items work fine most time
This is the most recent email I have sent to Dell....Dear Sir,
I am writing to let you know your technician came out today to attempt to repair our laptop
and again replaced the hard drive and then the computer wouldn't work at all He informed my husband that he would have to order a (I believe) a new operating system and it will be sent to us via the mail on a jump drive Once we receive it - we will again need to contact support for instructions Which equates to at least an hour or more fixing a product that has not worked since purchase
Sir, I would like you to make you aware of the entire situation This laptop was a gift for me from my family for Christmas We have a VERY large family and do lots of celebrating throughout the holidays so I didn't use the laptop very much for the first 3-weeks that I owned it Once life settled down and I began setting up my emails and favorites, etc I began experiencing problems - which I called your support line about and spe
I purchased a Samsung inch TV and was shipped the incorrect item.I shipped the wrong merchandise back to Dell and was charged a 15% fee.I was charged $from Dell for shipping me the incorrect item.This was a major inconveince returning this item
I placed the order two days ago (Order #: ***) for a Dell monitor, and when I checked the status today it said my order was cancelledAfter chatting and calling Dell for over an hour they first told me that it was an issue with my payment method and then they told me that my order got cancelled because the product was advertised at the wrong price and that it was a "price mistake", however I had never received an email notification or any explanation that could have saved me all this wasted time trying to figure out the issueNobody was helpful and it is a bad way of doing business
The reward back for purchases is convoluted and feels setup so the consumer does not redeem itWe made a purchase earlier this year with a reward and waited for any notification on it
We then made a purchase in November with the same sort of deal that we would get money back on future purchasesAgain we did not see any notifications and this time I dug into it
What I found was that the coupon needed redeemed through the account and once redeemed it had an expirationI redeemed the November purchase, but when I went to redeem the one for August it had already expired
I do not agree with business practices that sets up the consumer to fail on redeeming rewards given by the companyThis is a poor practice with new customers
When I bought my new computer from Dell in may of I bought a year extended warrentythe rep that sold me the warranty after I asked told me that the battery will be covered under that warrantyNow that the battery has failed Dell tells me no way is it covered and want's me to pay over a hundred bucksThey need to replace my battery free of charge!
I bought laptops One of them needed repairs I bought a warranty I called Dell, and they sent me a box with a label A month went by and I'm wondering what happened to my laptop I called Dell They said they never received the package I told them I brought it in to be shipped Its months and still they don't have the package Dell is asking me for the tracking number I don't have it Dell is the one who bought the label They should have records Dell is telling me to take the issue up with FedEx I never dealt with FedEx Dell is the one who had business with FedEx Dell is telling me I'm out of Luck Dell isn't taking responsibility with my computer is used my money to buy with them, plus the warranty for laptops
Service Request # ***
Service Tag# ***
***@dell.com
Please help
*** ***
I chatted online with a Dell sales repDell had a laptop deal for the inspiron series gaming laptopThe sales rep talked with me about the seriesWhen I asked about the deal and the seriesHe stated the series is better than the series and his personal favorite I sent him the link to for the dealHe stated that would be perfect for meHe asked for my personal information to give me a quoteHe said I could purchase thru them on their chatI agreed I have a copy of the chat log emailed to me from dellYou can see the chain of chatDell sent me a series which is nothing like the one I discussed with their sales repI am not looking for anything increase refunds or anything extraI just want the laptop I orderedthe inspiron gaming laptopI had talked to several people at dell and was bounced around to several people and departmentsLooks like they out source their customer service, which makes it hard to understand to do accentsHe
Good Afternoon,
I have a Dell Computer that has been experiencing the same problem for over a yearAt first, I simply thought my computer was "glitching," since I will have had it for almost three yearsHowever, I continued to experience the same issueMy computer's sound goes in and out randomly, and it randomly freezesI have tried to log the issue to assess whether or not there were any patterns, but the occurrence is randomI then reached out to Dell Tech Support, as I have a full year warranty on the productEach time I was instructed to, I followed all of the instructions given to me via email or chatI also made several service requests, and I have engaged in several phone conversations with technical supportI'm highly upset, because I need to use this computer for my upcoming bar exam, and I stressed the urgency of the matterEach time that technical support remotely accesses my computer, they run the same scans and processes, and I am then told the matter is fix
On Friday, Nov 2, my Dell XPS screen went black and had no power on the laptopI called Dell Customer Service to diagnose the issue and was surprised to find that my laptop was out of warranty (I had it a little over a year)I mentioned to the customer service rep that in the past Dell sent out reminders regarding the opportunity to renew warranties, but I stated that this time I did not get the noticeThe customer service rep said Dell no longer did the warranty renewal notificationsThis concerned me since I purchased a refurbished laptop from Dell I was then transferred to an out of warranty customer service rep
I re-explained my laptop issue with the out of warranty customer service repThe rep informed me that I would need to send the laptop in for diagnostics and he created a service request (SR#: ***)I was offered standard shipping process or expedited shipping (cost $60.76)I chose expedited shipping because I did not have a spare computer and was u
About days after I received the computer started having issues like over heating and replacement of the motherboard and could not login with facial recognition one time a technician came out to repair it did not help and also two times was shipped back to the service center it was not repairPS: system still over heating and it's not working correctly or repair right in the last month this PC I got 10/13/NEW
Yesterday morning 11/22/I placed an order with Dell for an Dell UltraSharp Dual Monitor Bundle - U2412M with MDS14, order # *** for a total of $after discounts
Late today on 11/23/I received an email stating that my order was cancelled at my request I made no such request
I tried to contact Dell via phone but was on hold for a long timeI then tried to contact them via chat and they were not help (transcript attached) I finally got through and was told that DELL (not I) requested that my order be cancelled because the price listed on the website yesterday and still listed on the website now is wrong (screen shot attached)
This is a complete bait and switch scam I went online, updated my profile with my new address, email, password and credit card and now they say sorry the deal we both agreed to was not real thus we are cancelling your order but thanks for all your personal information It seems like a way to collect customer data at zero cost
The
I bought a laptop from Dell and notified them within days about extremely slow operation and performance issues Dell has a day return policy They wanted to attempt to fix it I said I would give them the opportunity if I could return it if attempts to repair it were unsuccessful I've spent hours on the phone with technical support while they attempted to improve the performance and sent the laptop in for them to reinstall the operating system, being without the laptop for over a week Performance is twice as slow as our year old laptop, which we were attempting to replace They will not allow a return, only asking for more attempts to repair Pages take a minute to load, browsers lock up or crash, there are delays between typing and text showing on the screen, and once on a web page it can take to seconds to respond to scrolling, etc
I travel extensively with this laptop and expected to be able to find a lock for the built in security slot on the computer, but nobody sells the lock that fits this Dell proprietary slot to include DellI called Dell several times to try and find out the correct lock typeThe first time they said it uses a Kinsington lockI bought one and it won't fitOn 11/22/at 6PM Pacific I called the parts department to find out if I can buy a lock from them and they said they don't have anyI asked for a part number and they said they don't knowI asked to exchange for a computer that can be locked via warranty exchange and they kept transferring me in loops and speaking with unintelligible foreign dialects to such a great extent I could no longer practically spend any more time dealing with that on the phone
I ordered a Dell laptop and it was shipped on Oct 26, I received it on Oct 28, Exactly one month later, the laptop crashed and needs the operating system reinstalled I requested a return because today (Nov 28) is within days of my receiving the laptop I was told that it is days from the invoice date, regardless of when it was received I paid extra to have someone come into my house and restore the computer, but that was not given as an option since it was software I was told that I had probably picked up a virus from some shady website but (a) I had not gone to any odd sites in the past days and (b) their provided virus software that was free for days was still working and updated because I've only had it days
I was told that I could get the operating system on their websiteBUT, I have no computer and no flash drive and no CD drive, so I have no way to get the operating system
So, currently, I have no computer, which I paid for only
I purchased a gift card from Dell about 6-years agoI used it several time since, the last time being around February leaving a balance of around $When I tried to use it late November of 2016, it stated that the card was invalidI contacted Dell about this on December 12, and to this date; the issue has not been resolved, even though I was told on multiple occasions that I would be issued a replacement gift card and have yet to receive a replacementEach time I spoke with Dell, they stated they needed a couple more days to issue the gift cardPlease help, Dell has been holding onto my money, in a form of a gift card and seeming unwilling to helpThey just make up excuses and stated they need more timeConsidering it has been more than a month I think I have given them enough time