I customized three new business computers and needed three monitors so I ordered those with the computers When the monitors arrived, they were much smaller than we needed so I called customer service to get a return number The customer service rep was very difficult to understand, however, this was not the main issue I asked to be able to return the monitors and purchase larger, more expensive ones He told me I could not return the monitors without returning the entire order--all three customized computers--with the monitors There was nothing wrong with the computers and I wanted to actually spend MORE money to get larger monitors and they refused to take back the monitors without the computers Note these were not one of their "All in One" packages--the purchase of the computers did not include a monitor I asked to speak to his supervisor I was placed on hold for twenty minutes and someone who said he was a supervisor, who had an even worse accent than the original repr
This will cover a multitude of different issues I am having with the company I will not be able to provide exact date outside of my most recent encounter
During the purchase process of a laptop (XPS 9550) I have been told a multitude of different things anything such as being sent emails (from a no reply address) and when I confronted them about it they say it should work After it didn't work I confronted them about it again and they say it should still work This is something I flat out don't believe An email being sent by a do not reply inbox is an un-monitored inbox and should not be sent to customers for collaboration
Later in the ordering process I was suppose to be signed up for their rewards program and wasn't I had to call back and have my purchase credited While calling about my device I was told many things, and questions such as shipping dates were blatant lies For almost a week straight I was being told the item would ship out in days If customer
I ordered a Sony camera on 11/23/My Dell finance account was charged for $on 11/28/ As of today, I still have not received the itemOn Dell it shows its been shipped but the tracking info shows only shipping label createdDell continues to delay either refund or replacement of the item while my credit account has been chargedThis is US GAAP violation, FTC FCBA violation and could possibly be SEC violationSince Dell is charging customer prior to shippingI would like for Dell to send a replacement asap or refund full amount
My mother's laptop had warranty issues that were approved to be returned for repairAn email with a shipping label was sent to my email on May 24, but due to delay in getting laptop back into original box, the shipping label expired and at the point was unable to access anymore
A second return authorization was approved by Dell & sent to my email on June The next day, June 17, the laptop was shipped from my post office with their FedEx shipping label going to SMARTPOST/RETURNS, PARCEL RTN SVC, *** I waited until early July and when asked for status, was advised by their Technical Support Specialist that it was not receivedI got proof of delivery from my post office-FedSMART POST and updated them that it was delivered DELL claimed it was not received because the FedEx waybill was changed They insisted the matter was in my hands, they could not help and I needed to get my post office to locate & return to me, then once Dell received it they would rep
I purchased a Laptop on 5-12-It worked fine for awhile then when I went on vacation 6-17-2016, the first night it stopped workingI could not get it to turn on for my whole vacationWhen I got back home it still not workI talked to a support person and he told me that my software was badHe was able to get it to turn onHe also told me that the warranty I had did not cover software and for an extra dollars it could get one for the software That is more than the laptopI told him that I've only had it for a little over a monthSo then I sent a letter to the company and they told me that the day return was pastI explained to them that only days after my days it had stopped working and they would not let me return itIt still does not work rightI have been sold a lemon and I want to return it to themI don't know where else to turn toDell does not have a complaint departmentYou can go to a community forum and talk about your problem but it doesn't
Approximately months ago, I received a message from Dell on my new PC saying that I needed to apply an update After I applied that update, my PC would not restart After trying all possible fixes on Dell's website with no success, I called their support team I got a person whom I could not understand and who could not understand me When he did understand the words, he could not understand the concepts I asked for a support person in the U.S., but he said that Dell has no support in the U.S So, through a very painful conversation, I explained to him what had happened Since he was not helping, I asked him how to run the BIOS recovery from the hard drive He said there was no such thing After assuring him there was, he went to someone else who told him how to perform that action It did not, however, resolve the problem After some more tests, he assured me the problem was the motherboard I said I didn’t think so, but he said that was definitely the issue So, he ev
Horrible experience trying to give them my money Still no computer purchased due to requesting one simple change Spent all day trying to purchase, talking to different people, who just shuttled me around from one to the other Finally got a young guy who seemed to care, and he suggested I just go to the website and try there Doing that now NO faith that it will work either
On March 8, at 6:pm, I purchased a Dell Laptop Inspiron Series for a special advertised price of $650.00, plus $tax, total $the laptop had a special sale price with $savingsThe order was placed and I received Dell Purchase ID: *** On the same date at 10:pm, I received an order confirmation email, and received the order no*** I thought everything was well until I received a third email on March 9, at 8:pm stating that my order was cancelled, and if I thought this was an error, to call ###-###-#### I did call that night and Dell representatives, after trying to explain what happened and sending me to numerous departments, told me to reorder it onlive or to call the sales and place a new order The department was closed so I made the calls on the morning of March 10, 2016, looking to get my laptop reorder under the same advertise pricing
I started a series of calls with Customer Service, ***, Customer Call, ***
I have tried for the last four months to get my laptop fixed and keep getting the run around with Dell I have sent the laptop in twice and then a technician came to my house I was told two weeks ago I would get a replacement this week and now I am told it's not until next week that I get a number to track my replacement I keep getting these canned emails and voice mails from Dell's resolution center I just want my laptop replaced so my son can use it at school
Dell listed a monitor for a specific price which even a customer support spokesperson was convinced was correctLater a manager called stating that they would not honor the price even though it is all correct
Purchased this Laptop in November of but did not receive it till 2-weeks later in December Since then I have had nothing but issues with the machineContacted Dell and was walked through some steps to resolve the issue temporarilyA few days went by and the machine started having the exact same issuesContact Dell to get product replaced but was told I needed to troubleshoot itI Spent the next months troubleshooting the laptop; even sent it in to Dell dispatch to have them fix itAfter months of 100s of emails, after sending in my machine to get fixed, after having to speak to numerous individuals, I was told my laptop no longer falls under the day return/replace policy and I am presented with the option to have my machine replaced for a certified refurbished laptopA refurbished laptop is priced $cheaper than what I paid for my brand new laptopWhen expressing this concern to Dell customer support member, I was met with condescending remarksI am havin
Ordered New Inspiron from the Dell official website for my daughter as a present for the upcoming school yearIt arrived and was not used immediately as school has not started yetI bought this type of computer as a browser only computer as everything my daughter uses is saved on google drive and documentsThe computer was used only a couple of times within a week of opening however it was running slow, slower then the old dial upComputer is brand new so I called tech support to request a replacement however since I couldn't give them the number off the computer was told to give a call back whenever I had timeFinally had time and sat on phone with IT for over 2hours while they remote accessed the deviceWas told this type of computer only comes with 32GB which was not enough to handle the updates and being used as a browserThey could only offer me one solution because I waited past the 30days from receiving and that was to buy an external drive for more memory, I cant
I purchased an alienware 17rfrom alienware/DellOnly had it for a week or two then I started having problems with itIt has not worked right in the months I have had itTheir tech support is hit or miss at best never come when they are supposed to come even took time off of work to wait on a tech and he didn't come until days laterI spent a lot of money on this laptop and it has never really worked right since day oneI feel like I'm forced into buying an extended warranty because it doesn't workThey decided to send me a new one and that one doesn't even workI have no confidence in their product
All I hear from their customer service is I understand but its past the days and all we can do is trouble shoot it with tech supportI feel that this is a special case since this computer has not even worked for the days out of the days
I ordered a laptop from Dell on 12/30/ Upon receiving the laptop, it was clear that there was an issue with the display and the computer would not read the graphics card I need the graphics card to function in order to use the program I use for my business I notified Dell of the problem and they first sent a technician with a new graphics card to see if that was the issue He took apart the entire laptop but it did not remedy the problem They then sent an entirely new laptop but it had the same issue Upon notifying Dell of the second faulty laptop, they told me they were aware of this issue with the model and that engineers were trying to fix the problem and that I shoudl wait for the fix At one point, my contact suggested a temporary fix to the problem that actually made the screen go entirely black At this point, I asked for a refund because I haven't been able to use the laptop as planned and I need my money back to purchase a working laptop I was then told that I
This company is the worst company ever to deal with They do not provide services that they say that are on your computer than you are told to go to a 3rd party site to download information Customer service is null and void of any conversation and no one will help with issuse
I got a XPS in that I received on Feb 13th of this year
I noticed immediately a high pitch beep going out of the right sideI did some research and found nothing about it onlineIt happened once per start and wasn't all that loud at first so I didn't think much of itOver time it became more and more loud and frequent to the point that I stopped using the laptop completely because the random high pitch half second beeps would make me jump and my girlfriend heard it on the opposite side of the house rooms away
I exhausted everything I knew to try and by this point I noticed some forum posts about this same issue so I contacted support on April 3rd thinking it was now a known hardware defect and not something that a new driver or firmware update would fixI ship the laptop out to Dell for the 1st timeI tell them it's likely a hardware issue under the enter/backspace keyI hear it even with the speakers at 0%
I get it back and all they did was reinstalled the OS
I paid Dell over $for a computer/tv package dealI paid extra for overnight shippingIt was Sunday when I placed the order, the next day was Monday the 4th of July so figured I should get it by Tuesday or WednesdayCalled Dell to confirm order it was confirmedNo packageCalled dell and looked up on line said it was on the wayFed Ex said they requested my computer to be returned to DellI called againThen transferred several times to several departmentsNo one spoke very good English and would not deliver my computer or refund me I need a computer NOWThey have my money I have no product It has been five days and I have received neitherI finally got them to agree to a refundthen when I checked my account they charged me AGAIN for and unauthorized purchase of a second tv No one spoke English well, and the last woman was very rude and REFUSED to give me a managerAs far as I am concerned Dell has stolen money from me, made an unauthorized purchase to my account
Called technical support to repair my computer which is under warrantySpent hours on the phone with representative as well as missed a whole day of work (loosing income)Representative mentions we are at the last part of the install and she would end the call at that time, saying if I had any issues with the installation just send an email and someone would call me back
After it installed I was unable to use my computer, could not open internet, windows nothing, I emailed the representative back and received an email stating a list of reasons why my computer was not functioning (basically them telling me I’m out of luck and they’d not help me further) I did not accept that as an answer and emailed them back, they sent me emails advising me someone would call me back between 9-10a eastern time then minuets to an hourI had to call them because none of this happenedI spoke with a supervisor because we are now going on day of being able to use my computer as well as d
I had possibly the worst experience ever with my recent purchase from Dell At the beginning on the year I ordered a Inspiron with a monitor Shortly after I received an email saying that the desktop had shipped and that the monitor was cancelled and no reason was given
I called and chatted with Dell representatives the next day to find out what was going on They told me that my order was cancelled because it wasn't verified I asked what that meant and all they could tell me is that I would have to contact that department and that I could reorder the monitor I told them that I have never had an online transaction be more difficult and that I just want the monitor to remain cancelled
The next day my new desktop was set to arrive according to Fedex tracking I waited all day and to my surprise nothing showed up I then checked the tracking and it said that my shipment had be returned to sender at the shippers requested This made me extremely upset as I was looking forward to my new desktop
I called Dell the next morning around 11AM EST and started with the order status department Over an hour later and 6-people later, including at least two times talking to the verification depatment, I still had no answers as to why my desktop was recalled and no solutions other than I could place my order again I told the last woman I talked to that I was going to hang up because she was going to transfer me again and that I had wasted enough time trying to get this resolved
As it stands now I have no idea why anything was cancelled (the verification department told me they didn't need anything), no idea why the desktop was recalled by Dell and no idea why I couldn't get 6-people at Dell to help me resolve this issue My only coarse of action was to call my credit card company and dispute the charge, leave a negative review with the Revdex.com and close my dell.com account
I customized three new business computers and needed three monitors so I ordered those with the computers When the monitors arrived, they were much smaller than we needed so I called customer service to get a return number The customer service rep was very difficult to understand, however, this was not the main issue I asked to be able to return the monitors and purchase larger, more expensive ones He told me I could not return the monitors without returning the entire order--all three customized computers--with the monitors There was nothing wrong with the computers and I wanted to actually spend MORE money to get larger monitors and they refused to take back the monitors without the computers Note these were not one of their "All in One" packages--the purchase of the computers did not include a monitor I asked to speak to his supervisor I was placed on hold for twenty minutes and someone who said he was a supervisor, who had an even worse accent than the original repr
This will cover a multitude of different issues I am having with the company I will not be able to provide exact date outside of my most recent encounter
During the purchase process of a laptop (XPS 9550) I have been told a multitude of different things anything such as being sent emails (from a no reply address) and when I confronted them about it they say it should work After it didn't work I confronted them about it again and they say it should still work This is something I flat out don't believe An email being sent by a do not reply inbox is an un-monitored inbox and should not be sent to customers for collaboration
Later in the ordering process I was suppose to be signed up for their rewards program and wasn't I had to call back and have my purchase credited While calling about my device I was told many things, and questions such as shipping dates were blatant lies For almost a week straight I was being told the item would ship out in days If customer
I ordered a Sony camera on 11/23/My Dell finance account was charged for $on 11/28/ As of today, I still have not received the itemOn Dell it shows its been shipped but the tracking info shows only shipping label createdDell continues to delay either refund or replacement of the item while my credit account has been chargedThis is US GAAP violation, FTC FCBA violation and could possibly be SEC violationSince Dell is charging customer prior to shippingI would like for Dell to send a replacement asap or refund full amount
My mother's laptop had warranty issues that were approved to be returned for repairAn email with a shipping label was sent to my email on May 24, but due to delay in getting laptop back into original box, the shipping label expired and at the point was unable to access anymore
A second return authorization was approved by Dell & sent to my email on June The next day, June 17, the laptop was shipped from my post office with their FedEx shipping label going to SMARTPOST/RETURNS, PARCEL RTN SVC, *** I waited until early July and when asked for status, was advised by their Technical Support Specialist that it was not receivedI got proof of delivery from my post office-FedSMART POST and updated them that it was delivered DELL claimed it was not received because the FedEx waybill was changed They insisted the matter was in my hands, they could not help and I needed to get my post office to locate & return to me, then once Dell received it they would rep
I purchased a Laptop on 5-12-It worked fine for awhile then when I went on vacation 6-17-2016, the first night it stopped workingI could not get it to turn on for my whole vacationWhen I got back home it still not workI talked to a support person and he told me that my software was badHe was able to get it to turn onHe also told me that the warranty I had did not cover software and for an extra dollars it could get one for the software That is more than the laptopI told him that I've only had it for a little over a monthSo then I sent a letter to the company and they told me that the day return was pastI explained to them that only days after my days it had stopped working and they would not let me return itIt still does not work rightI have been sold a lemon and I want to return it to themI don't know where else to turn toDell does not have a complaint departmentYou can go to a community forum and talk about your problem but it doesn't
Approximately months ago, I received a message from Dell on my new PC saying that I needed to apply an update After I applied that update, my PC would not restart After trying all possible fixes on Dell's website with no success, I called their support team I got a person whom I could not understand and who could not understand me When he did understand the words, he could not understand the concepts I asked for a support person in the U.S., but he said that Dell has no support in the U.S So, through a very painful conversation, I explained to him what had happened Since he was not helping, I asked him how to run the BIOS recovery from the hard drive He said there was no such thing After assuring him there was, he went to someone else who told him how to perform that action It did not, however, resolve the problem After some more tests, he assured me the problem was the motherboard I said I didn’t think so, but he said that was definitely the issue So, he ev
Horrible experience trying to give them my money Still no computer purchased due to requesting one simple change Spent all day trying to purchase, talking to different people, who just shuttled me around from one to the other Finally got a young guy who seemed to care, and he suggested I just go to the website and try there Doing that now NO faith that it will work either
On March 8, at 6:pm, I purchased a Dell Laptop Inspiron Series for a special advertised price of $650.00, plus $tax, total $the laptop had a special sale price with $savingsThe order was placed and I received Dell Purchase ID: *** On the same date at 10:pm, I received an order confirmation email, and received the order no*** I thought everything was well until I received a third email on March 9, at 8:pm stating that my order was cancelled, and if I thought this was an error, to call ###-###-#### I did call that night and Dell representatives, after trying to explain what happened and sending me to numerous departments, told me to reorder it onlive or to call the sales and place a new order The department was closed so I made the calls on the morning of March 10, 2016, looking to get my laptop reorder under the same advertise pricing
I started a series of calls with Customer Service, ***, Customer Call, ***
I have tried for the last four months to get my laptop fixed and keep getting the run around with Dell I have sent the laptop in twice and then a technician came to my house I was told two weeks ago I would get a replacement this week and now I am told it's not until next week that I get a number to track my replacement I keep getting these canned emails and voice mails from Dell's resolution center I just want my laptop replaced so my son can use it at school
Dell listed a monitor for a specific price which even a customer support spokesperson was convinced was correctLater a manager called stating that they would not honor the price even though it is all correct
Purchased this Laptop in November of but did not receive it till 2-weeks later in December Since then I have had nothing but issues with the machineContacted Dell and was walked through some steps to resolve the issue temporarilyA few days went by and the machine started having the exact same issuesContact Dell to get product replaced but was told I needed to troubleshoot itI Spent the next months troubleshooting the laptop; even sent it in to Dell dispatch to have them fix itAfter months of 100s of emails, after sending in my machine to get fixed, after having to speak to numerous individuals, I was told my laptop no longer falls under the day return/replace policy and I am presented with the option to have my machine replaced for a certified refurbished laptopA refurbished laptop is priced $cheaper than what I paid for my brand new laptopWhen expressing this concern to Dell customer support member, I was met with condescending remarksI am havin
Ordered New Inspiron from the Dell official website for my daughter as a present for the upcoming school yearIt arrived and was not used immediately as school has not started yetI bought this type of computer as a browser only computer as everything my daughter uses is saved on google drive and documentsThe computer was used only a couple of times within a week of opening however it was running slow, slower then the old dial upComputer is brand new so I called tech support to request a replacement however since I couldn't give them the number off the computer was told to give a call back whenever I had timeFinally had time and sat on phone with IT for over 2hours while they remote accessed the deviceWas told this type of computer only comes with 32GB which was not enough to handle the updates and being used as a browserThey could only offer me one solution because I waited past the 30days from receiving and that was to buy an external drive for more memory, I cant
I purchased an alienware 17rfrom alienware/DellOnly had it for a week or two then I started having problems with itIt has not worked right in the months I have had itTheir tech support is hit or miss at best never come when they are supposed to come even took time off of work to wait on a tech and he didn't come until days laterI spent a lot of money on this laptop and it has never really worked right since day oneI feel like I'm forced into buying an extended warranty because it doesn't workThey decided to send me a new one and that one doesn't even workI have no confidence in their product
All I hear from their customer service is I understand but its past the days and all we can do is trouble shoot it with tech supportI feel that this is a special case since this computer has not even worked for the days out of the days
I ordered a laptop from Dell on 12/30/ Upon receiving the laptop, it was clear that there was an issue with the display and the computer would not read the graphics card I need the graphics card to function in order to use the program I use for my business I notified Dell of the problem and they first sent a technician with a new graphics card to see if that was the issue He took apart the entire laptop but it did not remedy the problem They then sent an entirely new laptop but it had the same issue Upon notifying Dell of the second faulty laptop, they told me they were aware of this issue with the model and that engineers were trying to fix the problem and that I shoudl wait for the fix At one point, my contact suggested a temporary fix to the problem that actually made the screen go entirely black At this point, I asked for a refund because I haven't been able to use the laptop as planned and I need my money back to purchase a working laptop I was then told that I
This company is the worst company ever to deal with They do not provide services that they say that are on your computer than you are told to go to a 3rd party site to download information Customer service is null and void of any conversation and no one will help with issuse
I got a XPS in that I received on Feb 13th of this year
I noticed immediately a high pitch beep going out of the right sideI did some research and found nothing about it onlineIt happened once per start and wasn't all that loud at first so I didn't think much of itOver time it became more and more loud and frequent to the point that I stopped using the laptop completely because the random high pitch half second beeps would make me jump and my girlfriend heard it on the opposite side of the house rooms away
I exhausted everything I knew to try and by this point I noticed some forum posts about this same issue so I contacted support on April 3rd thinking it was now a known hardware defect and not something that a new driver or firmware update would fixI ship the laptop out to Dell for the 1st timeI tell them it's likely a hardware issue under the enter/backspace keyI hear it even with the speakers at 0%
I get it back and all they did was reinstalled the OS
I paid Dell over $for a computer/tv package dealI paid extra for overnight shippingIt was Sunday when I placed the order, the next day was Monday the 4th of July so figured I should get it by Tuesday or WednesdayCalled Dell to confirm order it was confirmedNo packageCalled dell and looked up on line said it was on the wayFed Ex said they requested my computer to be returned to DellI called againThen transferred several times to several departmentsNo one spoke very good English and would not deliver my computer or refund me I need a computer NOWThey have my money I have no product It has been five days and I have received neitherI finally got them to agree to a refundthen when I checked my account they charged me AGAIN for and unauthorized purchase of a second tv No one spoke English well, and the last woman was very rude and REFUSED to give me a managerAs far as I am concerned Dell has stolen money from me, made an unauthorized purchase to my account
Called technical support to repair my computer which is under warrantySpent hours on the phone with representative as well as missed a whole day of work (loosing income)Representative mentions we are at the last part of the install and she would end the call at that time, saying if I had any issues with the installation just send an email and someone would call me back
After it installed I was unable to use my computer, could not open internet, windows nothing, I emailed the representative back and received an email stating a list of reasons why my computer was not functioning (basically them telling me I’m out of luck and they’d not help me further) I did not accept that as an answer and emailed them back, they sent me emails advising me someone would call me back between 9-10a eastern time then minuets to an hourI had to call them because none of this happenedI spoke with a supervisor because we are now going on day of being able to use my computer as well as d
I had possibly the worst experience ever with my recent purchase from Dell At the beginning on the year I ordered a Inspiron with a monitor Shortly after I received an email saying that the desktop had shipped and that the monitor was cancelled and no reason was given
I called and chatted with Dell representatives the next day to find out what was going on They told me that my order was cancelled because it wasn't verified I asked what that meant and all they could tell me is that I would have to contact that department and that I could reorder the monitor I told them that I have never had an online transaction be more difficult and that I just want the monitor to remain cancelled
The next day my new desktop was set to arrive according to Fedex tracking I waited all day and to my surprise nothing showed up I then checked the tracking and it said that my shipment had be returned to sender at the shippers requested This made me extremely upset as I was looking forward to my new desktop
I called Dell the next morning around 11AM EST and started with the order status department Over an hour later and 6-people later, including at least two times talking to the verification depatment, I still had no answers as to why my desktop was recalled and no solutions other than I could place my order again I told the last woman I talked to that I was going to hang up because she was going to transfer me again and that I had wasted enough time trying to get this resolved
As it stands now I have no idea why anything was cancelled (the verification department told me they didn't need anything), no idea why the desktop was recalled by Dell and no idea why I couldn't get 6-people at Dell to help me resolve this issue My only coarse of action was to call my credit card company and dispute the charge, leave a negative review with the Revdex.com and close my dell.com account
Company refuses to honor premium warranty (Expires2019) 0n computer product where dc jack will not stay in